Plantronics CS3YYYY Users Manual

SOUND INNOVATION

USER GUIDE_

SupraPlus®Wireless

......................................................................................

PROFESSIONAL HEADSET SYSTEM

WARRANTY

Limited Warranty

• This warranty covers defects in materials and workmanship of products
manufactured, sold or certified by Plantronics which were purchased and
used in the United States.

• This warranty lasts for one year from the date of purchase of the products.

• This warranty extends to you only if you are the end user with the original
purchase receipt.

• We will, at our option, repair or replace the products that do not conform to
the warranty. We may use functionally equivalent reconditioned/refurbished/
remanufactured/pre-owned or new products or parts.

• To obtain service in the U.S., contact Plantronics at [phone] ext. 5538.

• THIS IS PLANTRONICS’ COMPLETE WARRANTY FOR THE PRODUCTS.

• This warranty gives you specific legal rights, and you may also have other
rights that vary from state to state. Please contact your dealer or our
service center for the full details of our limited warranty, including items
not covered by this limited warranty.

MAINTENANCE

1. Unplug the unit from the telephone and the AC charger from the power source

before cleaning.

2. Clean the equipment with a damp (not wet) cloth.

3. Do not use solvents or other cleaning agents.

TECHNICAL ASSISTANCE

The Plantronics Technical Assistance Center is ready to assist you! Dial
[phone] ext. 5538, or visit the support section of our website at
www.plantronics.com/support.

© 2005 Plantronics, Inc. All rights reserved. Plantronics, the logo design, IntelliStand, Plantronics

Sound Innovation, SupraPlus, and the voice tube clear color and shape trade dress are

trademarks or registered trademarks of Plantronics, Inc. All other trademarks

Printed in China.

are the property of their respective owners.

Patents U.S. 6,735,453; Patents Pending

71677-01 (11.05)

Telephone Cord

Base

Headset (

One model included in each package—all available models shown.)

AC Charger

Handset Lifter (Optional)

Handset Lifter

Monaural
Voice Tube

Monaural
Noise-canceling

Binaural
Noise-canceling

Binaural
Voice Tube

Ringer
Microphone

Extender Arm
with Stabilizers

For Nortel i2004
phones only

Additional parts (if required). Details on page 22.

Alternative
Ear Cushions

Removable

Comfort Pad

TABLE OF CONTENTS

Package Contents

Features

Setup

Positioning

Adjusting Fit

Charging

Checking Compatibility

3

4

6

9

9

8

11

Making/Answering/Ending Calls

10

Multi-shift Pairing

10

Headset Controls

Volume

16

Setup – Handset Lifter (Optional)

14

13

Troubleshooting

18

Base Indicator Lights

17

Battery Replacement

21

Subscription

20

20

System Reset

22

Additional Parts (if required)

Regulatory Notices

23

PACKAGE CONTENTS

Register Your Product Online

Visit www.plantronics.com/productregistration to register your
product online so we can provide you with the best possible service
and technical support.

2

3

FEATURESFEATURES

Listening Volume

Mute

Talk Indicator Light

Call Control Button

Voice Tube or
Noise-Canceling
Microphone

Lifter Arm

Ringer Microphone
Jack (remove cover)

Height Switch

Accessory Jack

Power Cord

Headset

Handset Lifter

Charging Cradle

Front:

Indicator Lights

Talk (Green)
Power (Red)
Charge (Amber)

Telephone
Configuration Dial

Rear:

Listening Volume
Major Adjust

Telephone Cord

IntelliStand
On/Off Switch
(to automate
call control button)

Speaking Volume
Minor Adjust

Base - Top View

Base - Bottom View

Telephone Cord Jack

Telephone Handset
Jack

Speaking Volume
Major Adjust

AC Charging Jack

Lifter Jack

Listening Volume

Mute

Talk Indicator Light

Call Control Button

Voice Tube or
Noise-Canceling
Microphone

Lifter Arm

Ringer Microphone
Jack (remove cover)

Height Switch

Accessory Jack

Power Cord

Headset

Handset Lifter

Base - Bottom View

Telephone Cord Jack

Telephone Handset
Jack

Speaking Volume
Major Adjust

AC Charging Jack

Lifter Jack

4

5

3A

4A

Base - Bottom View

Complete

!

9

v

2

SETUP

1

4

3

SETUP

Unplug the handset cord from phone. Plug the phone cord that is connected to

Plug the handset cord into the handset
jack in the bottom of the base.

33A

See step

NOTE: The access to the handset jack is
fairly small. If you have large hands you may
want to ask someone with smaller fingers to
do this step.

A

for detailed location.

the SupraPlus base into the handset jack
on the phone.

CAUTION: Your phone may have two similar
jacks. Put the cord only in the jack from
which the handset came.

Plug the AC charger into an outlet
and into the base’s AC charging jack.
See step

A

44A

for detailed location.

Plug the handset cord into the
handset jack in the base.
Push in until it clicks.

Plug the AC charger into the
base’s AC charging jack.
Push in firmly.

6

7

6“

12”

2

1

SETUP—HANDSET

3

IntelliStand
off

IntelliStand
on

21

CHARGING

LIFTER (OPTIONAL)

1. Plug handset lifter power cord into handset lifter jack on base. Push firmly into base.

2. Position handset lifter under the handset on your phone. Verify that the lifter is

located on top of the telephone speaker. If not, you will need to attach the ringer
microphone as described on page 19.

NOTE: Remove only a tiny piece of mounting tape backing to temporarily stick lifter into
position; you may need to move it later.

Set the IntelliStand switch to
IntelliStand off (
want to control the handset

lifter with the call control
button on your headset.

–

) if you

1. Slide headset into charging cradle;
the earpiece with the microphone
goes into the cradle.

2. Gently press down on the headset to
ensure that headset is in correct
position. Amber charge indicator
light on base will flash while
charging and will change to solid
amber when fully charged.

• 20 minutes = minimum charge

to continue setup

• 3 hours = full charge

POSITIONING

Set the IntelliStand switch to
IntelliStand on (
the handset to automatically

pick up when you take the
headset off the charging cradle.

8

=

) if you want

The

IMPORTANT: Incorrect positioning can cause noise and interference problems.

recommended separation distance is shown above.

m

mmiinniimmuum

9

1

2

ADJUSTING FIT

1

2

2

1

OROROR

Enable

Disable

NOTE: Depending on
preference, you can
replace the pre-installed
leatherette ear cushions
with the alternative foam
cushions included.

1. Adjust headband to fit.

2. Rotate voice tube or noise-canceling microphone until it is pointed towards your chin.

MULTI-SHIFT PAIRING

MAKING/ANSWERING/
ENDING CALLS

Without Handset lifter

To make a call:

1. Take your handset off-hook. Dial tone should sound through handset (if not, check
compatibility—see page 13).

2. Press the call control button on the headset, then dial using the telephone keypad.

To answer a call:

1. Take the handset off-hook.

2. Press the call control button on the headset to answer a call.

To end a call, press the call control button on the headset, then hang up the handset.
If either you or the recipient have trouble hearing, please check compatibility (page 13).

1. To pair another headset to the same base, you must first enable the multi-shift

pairing feature. Long press (3 sec.) the speaking volume minor adjust up button on
back of base.

2. Place a charged headset in charging cradle and red indicator light on base will

flash. Within 10 seconds of doing so, press either the "+" or "-" listening volume
button for 3 seconds until the talk indicator lights to indicate successful pairing.

NOTE: Only the last paired headset will work with the base.

To disable the multi-shift pairing feature, long press (3 sec.) the speaking volume
minor adjust down button.

10

11

1

2

3

4

1

2

3

4

MAKING/ANSWERING/

With Handset Lifter (Optional)

1

1

2

2

CHECKING COMPATIBILITY

ENDING CALLS

To first test proper set up of the handset lifter:

1. Press the call control button on headset to activate handset lifter and lift handset
from phone. Dial tone should sound if the handset is raised high enough.

2. If no dial tone, adjust handset lifter height switch or reposition lifter under handset.
If you still do not hear a dial tone, you may need to insert extender arm (see page

22) or check compatibility (page 13).

Use mounting tape to secure handset lifter in position.

OTE: The compatibility setting of “1” is set at the factory to work with most phones.

N

owever, if you do not hear a dial tone, if either you or the recipient is having trouble hearing,

H
or if you experience buzzing/hissing, please follow the directions below.

If you cannot hear a dial tone through your headset, use a coin or small screwdriver to
turn the telephone configuration dial until you can.

wwiitthh tthhee ppoossiittiioonn iinnddiiccaattoor

configuration dial through the four positions. Select the position that provides the best
sound quality for both you and the recipient.

r

. Place a call to someone you know. While speaking, turn the

MMaakkee ssuurree tthhaatt aa nnuummbbeerr iiss aalliiggnneed

d

To make/answer a call:

1. Press the call control button to raise the handset lifter.

2. Use the telephone keypad to dial the number.

To end a call, press the call control button to lower the handset lifter. (Phone will hang up).

If either you or the recipient have trouble hearing, please check compatibility (page 13).

12

13

Major Adjust

Minor Adjust

LISTENING VOLUME

Major Adjust

Minor Adjust

Headset Mute

Headset Mute

OTE: Be sure to set your telephone’s volume at the mid range before adjusting the

N
SupraPlus

™

Wireless volume.

SPEAKING VOLUME

Push on the “+” and “–” buttons to adjust
listening volume in minor incremental
adjustments.

Use listening volume major adjust
control on the back of the base for
large incremental adjustments.

1

1

NOTE:

is the loudest setting.

4 is the lowest setting.

Use the speaking volume minor adjust
control on the back of the base for
minor incremental adjustments.

Use the speaking volume major adjust
control on the bottom of the base for
large incremental adjustments.

A

A

NOTE:

is the lowest setting.

B is the most common setting.
D is the loudest setting.

To mute headset, press the mute button straight in.
Press again to unmute.

Talk indicator light on base will flash while muted.

14

15

Listening volume
major adjust

Speaking volume
major adjust

Speaking volume
minor adjust

Answering/
ending calls

Slide switch

Increase in
overall volume

Single tone,
3 tones at limit

Ascending/descending
tones

Slide switch

No tone

Short key press

Short key press

Short key press

Press

+

to increase

or

–

to decrease

Mid tone

Low battery
warning

Replace headset in
charging cradle

1 tone every 10
seconds

Mute

Listening volume
minor adjust

Key Feature Action Tone

Key Feature Action Tone

Base Features

A

D

B

C

1
2

3
4

Out of range
warning

Move closer to base 2 tones

3 mid tones = Mute
3 low tones = Unmute

NOTE: Tones repeat every
30 seconds when muted.

N/A

Incoming call
notification*

Press call control
button to
answer call

3 repetitive tones

N/A

* Only works when using optional Handset Lifter.

Fully Charged Solid amber

Charging Flashes amber

Solid green

Power Solid red

Talking

Flashes greenMuted

Action Light

Indicator Lights

Talk (Green)
Power (Red)
Charge (Amber)

BASE INDICATOR LIGHTSHEADSET CONTROLS

16

17

Problem Solution

P

roblem Solution

I plugged everything in but
the lights won’t come on.

• Check that the AC charger jack is connected to the base unit.

•

Check that the AC charger is securely connected to a

working wall outlet.

•

Check that the AC charger is the model supplied by

Plantronics.

My headset does not work
with the base unit.

• Check that the phone is connected to the base unit’s phone
cord jack and it is pushed in firmly.

• Check that the phone handset is connected to the base’s
phone handset jack and it is pushed in firmly.

• Headset may be out of range of the base. Move closer to
base unit until headset is within range. Range varies with
office environment.

• Headset battery is dead. Recharge the battery by placing
the headset in the headset charging cradle or by using the
AC charger supplied. See page 9.

• Listening volume too low. Press the volume up button on the
headset. If the volume is still too low, select another
listening volume major adjust switch setting. See page 14.

• Incorrect configuration dial setting for your phone. Try other
phone configuration dial settings on the base unit. Ensure
the selected number is in line with the position indicator.
See page 13.

• You may have to resubscribe your headset with the base.
See page 20.

• Headset is muted. Press the mute button on headset to
unmute the microphone. See page 14.

• Speak volume is too low. Increase the speaking volume by
adjusting the speaking volume minor adjust buttons on the
base unit as described on page 15. If the volume is still too
low, select another speaking volume major adjust setting
as described on page 15.

• Incorrect configuration dial setting for your phone. Try
other phone configuration dial settings on the base unit.
Ensure the selected number is in line with the position
indicator. See page 13.

I can hear a dial tone in
more than one
configuration position.

Phone will work in more than one configuration dial
position. Use the position that sounds best to you and the
person you call.

I cannot hear a dial tone in
any configuration position.

• Check that the phone is connected to the base’s phone
cord jack.

• Check that the phone handset is connected to the base’s
phone handset jack.

I cannot hear caller/dial tone. • Check that all cords and jacks are connected correctly.

• Check that the base has power (red indicator light) and

the headset battery is fully charged.

• Try other phone configuration dial settings on the base

unit. Ensure the selected number is in line with the
position indicator. See page 13.

• Ensure you are in headset mode. Press the talk button to

select correct mode. The talk indicator light on the base
is green.

Callers cannot hear me.

Sound in handset is
d

istorted/hear echo in

h

andset.

•

Reduce speaking volume by changing the speaking volume

major adjust switch setting. See page 15.

•

Point microphone towards your chin.

• Listening volume too high on phone. If your phone has a
handset volume control, lower this until the distortion
disappears.

• If the distortion is still present, lower the listening volume
adjust button on the headset. If the distortion persists,
select another listening volume major adjust switch
setting. See page 14.

• Base is too close to computer or phone. See page 9 for
proper positioning.

• System needs to be reset. Perform system reset as
described on page 20.

I can hear too much
background conversation,
noise or sidetone.

Speaking volume is too high. Lower the speaking volume by
adjusting the speaking volume minor adjust buttons on the
base. If the volume is still too high, select another speaking
volume major adjust setting. See page 15.

People I talk to can hear a
buzz in the background.

• AC charger is plugged into a power strip. Plug the AC
charger into the wall directly.

• Picking up another radio frequency. Call the Plantronics
Technical Assistance Center for an RF filter.

Battery talk time performance
is significantly degraded even
after a full recharge.

Battery is going bad. Replace the battery with a new
battery pack. See page 21.

The call is dropped. (Talk
indicator on the headset and
base will not be illuminated.)

Headset lost subscription. Try to reset the system. See
page 20. If this does not work, try the resubscription
procedure on page 20.

I hear static that does not
allow me to communicate.

• Link to headset is lost. Try to reestablish a link by pressing

the headset talk button.

• Unplug the AC charger from the base for 5 seconds, then

plug back in.

• Reset the whole system as described on page 20.

I hear beeps in the headset.

• One beep every 10 seconds is caused by a low battery
warning. Recharge battery by returning it to the base
charge cradle for one to three hours until charge light stays
lit or quits blinking.

• Two beeps is an out of range warning. Move closer to the base.

• Three rapid beeps every 30 seconds indicates your mute is
on. Press the mute control dial once to turn mute off.

• When an optional lifter is connected, three repetitive beeps
indicate a call is coming into the headset. Press the talk
button on the headset to answer the call.

Handset lifter is installed
but does not lift handset.

Be sure the handset lifter power cord is firmly pushed into
the handset lifter jack on the base.

My handset lifter operates
every time I remove or
replace my headset in the
base unit.

IntelliStand is enabled. To disable the handset lifter, move
the IntelliStand switch to position .

Problem Solution

S

ound in handset is
distorted/hear echo in
handset.

• Reduce speaking volume by changing the speaking volume
major adjust switch setting. See page 15.

• Point microphone towards your chin.

• Listening volume too high on phone. If your phone has a
handset volume control, lower this until the distortion
disappears.

• If the distortion is still present, lower the listening volume
adjust button on the headset. If the distortion persists,
select another listening volume major adjust switch
setting. See page 14.

• Base is too close to computer or phone. See page 9 for
proper positioning.

• System needs to be reset. Perform system reset as
described on page 20.

I can hear too much
background conversation,
noise or sidetone.

Speaking volume is too high. Lower the speaking volume by
adjusting the speaking volume minor adjust buttons on the
base. If the volume is still too high, select another speaking
volume major adjust setting. See page 15.

People I talk to can hear a
buzz in the background.

• AC charger is plugged into a power strip. Plug the AC
charger into the wall directly.

• Picking up another radio frequency. Call the Plantronics
Technical Assistance Center for an RF filter.

Battery talk time performance
is significantly degraded even
after a full recharge.

Battery is going bad. Replace the battery with a new
battery pack. See page 21.

The call is dropped. (Talk
indicator on the headset and
base will not be illuminated.)

Headset lost subscription. Try to reset the system. See
page 20. If this does not work, try the resubscription
procedure on page 20.

I hear static that does not
allow me to communicate.

• Link to headset is lost. Try to reestablish a link by pressing
the headset talk button.

• Unplug the AC charger from the base for 5 seconds, then
plug back in.

• Reset the whole system as described on page 20.

I hear beeps in the headset.

• One beep every 10 seconds is caused by a low battery

warning. Recharge battery by returning it to the base
charge cradle for one to three hours until charge light stays
lit or quits blinking.

• Two beeps is an out of range warning. Move closer to the base.

• Three rapid beeps every 30 seconds indicates your mute is

on. Press the mute control dial once to turn mute off.

• When an optional lifter is connected, three repetitive beeps

indicate a call is coming into the headset. Press the talk
button on the headset to answer the call.

Handset lifter is installed
but does not lift handset.

Be sure the handset lifter power cord is firmly pushed into
the handset lifter jack on the base.

My handset lifter operates
every time I remove or
replace my headset in the
base unit.

IntelliStand is enabled. To disable the handset lifter, move
the IntelliStand switch to position .

18

TROUBLESHOOTINGTROUBLESHOOTING

19

SUBSCRIPTION

4

1

1

AND

AND

3

4

1 2

4

3

6

5

BATTERY REPLACEMENT

The headset and base unit are supplied subscribed to each other. However, if you wish
to use a replacement headset with the base unit, then the units must be re-subscribed.
To do so, please follow the instructions on page 10 for Multi-Shift Pairing.

SYSTEM RESET

To recover from some fault conditions (refer to the Troubleshooting Section), you may need
to perform a system reset. To perform the system reset, follow this procedure:

1. Simultaneously press the call control
button and both the "
buttons for 5 seconds. When the talk
indicator light on the headset blinks,
release all buttons.

2. Press the call control button again.
The talk indicator light will again blink
briefly to indicate the headset is back
to normal operation mode.

" and "–" volume

+

he custom battery supplied should last 2–3 years. When talk time decreases significantly, you

T

hould replace the battery. Call Plantronics at [phone] ext. 5538 to order one. Once you

s
receive it, follow directions below to replace. The tool shown in Steps 2 and 5 is included with
your replacement battery.

Use hook end of tool to
hook battery wires and
pull toward open battery
door until battery moves

Use fingernail to lift off
and flip open battery door.

Once battery is removed,
gently disconnect battery
connector; do not pull hard.

3. Disconnect the AC charger from the
AC charging jack for 5 seconds.

4. Reconnect.

The system reset operation is complete.

Using the "Y" end of the
tool, press the battery
backwards and away from
battery door until the left
corner of the battery tucks
under the post in the
battery compartment. Tuck
all of the battery wires and
connectors into the battery
compartment.

out from behind post.

Before replacing battery
into compartment, please
be sure battery wires are
on side closest to opened
battery door; the battery
cannot be installed
properly if wires are on
other side.

Close door so
that it is flush
with headset.

20

21

1

2

Extender Arm

Ringer Microphone

For Nortel i2004 phones only

1

Stabilizers

2

2

3

Extender Arm

1

Stabilizers

2

2

1

2

Extender Arm

Ringer Microphone

1

Stabilizers

2

2

3

ADDITIONAL PARTS (If required)

REGULATORY NOTICES

Use extender arm when the handset lifter needs additional stability lifting and
returning to cradle.

1. Slide extender arm onto lifter.

2. Stabilizers can be shifted left and right. Position stabilizers on outsides of handset
to gently grip the phone.

1. Remove cover from ringer microphone jack on back of lifter.

2. Connect ringer microphone plug.

3. Place ringer microphone over phone speaker. Remove adhesive tape and attach.

Use ringer microphone when the telephone speaker is not
located directly under the handset.

FCC Requirements

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause
undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pur­suant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
h

erference in a residential installation. This equipment generates, uses, and can radiate

armful int
radio frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that interference will
n

ot occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception which can be determined by turning the radio or television off and on, the user is
encouraged to try to correct interference by one or more of the following measures:

1. Reorient or relocate the receiving antenna.

2. Increase the separation between the equipment and receiver.

3. Connect the equipment into an outlet on another circuit.

4. Consult the dealer or an experienced radio/TV technician for help.

FCC REGISTRATION INFORMATION — Part 68

This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA. On
the exterior of this equipment is a label that contains a product identifier in the format
US:AAAEQ##TXXXX. If requested, this information must be provided to your telephone company.

A plug and jack used to connect this equipment to the premises wiring and telephone network must
comply with the applicable FCC Part 68 rules and requirements adopted by ACTA. A compliant
telephone cord and modular plug is provided with this product. It is designed to be connected to a
compatible jack that is also compliant. See installation instructions for details.

The REN is useful to determine the quantity of devices you may connect to your telephone line.
Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming
call. In most, but not all areas, the sum of the RENs should not exceed five (5.0). To be certain of the
number of devices you may connect to your line, as determined by the REN, contact your local
telephone company. For product approved after July 23, 2001, the REN for this product is part of the
product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ### are the
REN without the decimal point. (For example, 03 represents a REN of 0.3.) For earlier producers, the
REN is separately shown on the label.

If this telephone equipment causes harm to the telephone network, the telephone company will notify
you in advance that temporary discontinuance of service may be required. But if advance notice isn’t
practical, the telephone company will notify the customer as soon as possible. Also, you will be
advised of your right to file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations, or procedures
that could affect the proper functioning of your equipment. If they do, you will be notified in advance

der for you to make necessary modifications to maintain uninterrupted service.

in or
If trouble is experienced with this unit, for repair or warranty information, please contact customer

service at [phone]. If the equipment is causing harm to the network, the t
may request that you disconnect the equipment until the problem is resolved.

DO NOT DISASSEMBLE THIS EQUIPMENT: it does not contain any user serviceable components.
We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is

connected. Telephone companies report that electrical surges, typically lighting transients, are very

e to customer terminal equipment connected to AC power sources.

destructiv

elephone company

22

Exposure to RF Radiation

The internal wireless radio operates within the guidelines found in radio frequency safety standards and
recommendations, which reflect the consensus of the scientific community. Independent studies have
shown that the internal wirel
information.

NOTE: Modifications not expressly approved by Plantronics, Inc. could void the user's authority to
operate the equipment.

ess radio is safe for use by consumers. Visit www.plantronics.com for more

23