Cordless
Telephone
Headset
System
Product Information Booklet
Power
Charge
Tal
k
P
age
VOLUME
CHANNEL
MUTE
TA
L
K
TAL
K
Includes:
safety
instructions
specific
operating
instructions
alternate
headset
configurations
troubleshooting
warranty
and other
information
Thank you for purchasing
the CS10 Cordless
Telephone Headset
System. This Product
Information Booklet
provides additional
product details once you
have used the Quick Start
Guide to set up and test
your system.
Po
wer
Ch
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VO
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WELCOMEWELCOME
Table of Contents
Safety Information
1
Operating Instructions
5
Re-configure Headset
7
Features
10
Troubleshooting
12
Accessories
15
Warranty & Service
16
FCC Information
17
SAFETY INSTRUCTIONS
When using your telephone
equipment these basic
safety precautions should
be followed to reduce the
risk of fire, electric shock,
and injury to persons.
Read and understand
1
all instructions.
Follow all warnings and
2
instructions marked on the
product. The symbol
identifies and alerts the
user to the presence of
important operating and
service instructions.
Unplug this product from
3
the wall outlet before
cleaning. Do not use
liquid cleaners or aerosol
cleaners. Use a damp
cloth for cleaning.
Do not locate this product
4
near water, for example,
near a bathtub or sink,
in a wet basement, or
near a swimming pool.
This product should never
5
be placed near or over
a radiator or heat register.
It should not be placed in
a built-in installation unless
proper ventilation is
provided.
This product should be
6
operated only from the
type of power source
indicated on the marking
label. If you are not sure
of the type of power supply to your home, consult
your dealer or local
power company.
Do not allow anything to
7
rest on the power cord.
Do not locate this product
where the cord will be
damaged by persons
walking on it.
Do not overload outlets
8
and extension cords as
this can result in risk of
fire or electric shock.
1
Never push objects of
9
any kind into this product
as they may touch dangerous voltage points or
short out parts that could
result in a risk of fire or
electric shock. Never
spill liquid of any kind
on the product.
To reduce the risk of
10
electric shock, do not
disassemble this product,
but take it to qualified
service personnel when
service or repair work
is required. Opening or
removing covers may
expose you to dangerous
voltages or other risks.
Incorrect reassembly
can cause electric shock
when the product is
subsequently used.
Avoid using telephone
11
equipment during an electrical storm. There may be
a remote risk of electric
shock from lightning.
Do not use telephone
12
equipment to report a
gas leak in the vicinity
of the leak.
Unplug this product from
13
the wall outlet and refer
servicing to qualified service personnel under the
following conditions:
a) When the power
supply cord or plug is
damaged or frayed.
b) If the product has been
exposed to liquid.
c) If the product does
not operate normally by
following the operating
instructions. (Adjust only
those controls that are
covered by the operating
instructions because
improper adjustments of
other controls may result
in damage and will often
require extensive work
by a qualified technician
to restore the product to
normal operation.)
d) If the product has been
dropped or the base unit
has been damaged.
e) If the product exhibits
a distinct change in
performance.
Never install telephone
14
wiring during a lightning
storm.
Never install telephone
15
jacks in wet locations
unless the jack is specifically designed for wet
locations.
Never touch uninsulated
16
telephone wires or
terminals unless the
telephone line has been
disconnected at the
network interface.
Use caution when
17
installing or modifying
telephone lines.
This product is intended
18
to be supplied by a Listed
Class 2 Direct Plug- In
Power Unit rated 9VDC
800mA. Plantronics Part
No. 45669- 01, rated at
an input voltage of 120
VAC, 60Hz and an
output voltage of 9 VDC
at 800mA.
This product requires
19
AC power in order to
operate. In order to have
phone service during
a power outage, have
another telephone available that is powered only
by the telephone line.
Keep all product cords
20
and cables away from
operating machinery.
Save these instructions
32
BATTERY
123 A B
PRECAUTIONS
To reduce the risk of
fire or injury to persons,
read and follow these
instructions.
Use only the battery
1
pack supplied with this
product.
Do not dispose of battery
2
pack in a fire. The cells
may explode. Check with
local codes for possible
disposal instructions.
Do not open or mutilate
3
battery pack. Released
electrolyte is corrosive
and may cause damage
to eyes or skin and may
be toxic if swallowed.
4
Exercise care in handling
4
the battery pack in order
not to short the battery
contacts with conducting
materials such as rings,
bracelets,and keys. The
battery or conductor
may overheat and
cause burns.
Charge the battery pack
5
in accordance with
instructions supplied
with this unit.
Observe proper orienta-
6
tion between battery
pack and charger
contacts.
Save these instructions
OPERATING
INSTRUCTIONS
Placing a Call
With your headset in
position move the telephone
handset off its cradle.
Press the talk button on
either the remote or the base
unit. The in-use indicators
light and you will hear a
dial tone.
If you do not hear a dial
tone, move the configuration
switch (A/B) to the opposite
setting.
If you still do not hear a dial
tone see the Troubleshooting
section.
Dial a co-worker.When
your party answers, speak
normally and ask how your
voice sounds.
If you do not sound loud
enough, move the transmit
level switch (located on
the back side of base) to
position 1.
If you sound too loud, move
transmit level switch to position 3. You can further finetune the transmit level with
the talk volume control located on side of the base.
Adjust the volume of your
co-worker’s voice by using
the listen volume control on
the remote.
Replace the handset upon
completion of the call and
press the talk button on either
the remote or the base. The
in-use indicator lights will
go out.
5
Receiving a Call
When your telephone notifies
you of an incoming call, put
on your headset and lift the
telephone handset off its
cradle.
Press the talk button on either
the remote or the base. The
in-use indicator lights will
go on. Begin speaking.
Replace the handset upon
completion of the call and
press the talk button on either
the remote or the base. The
in-use indicator lights will
go out.
6
Securing Your
Headset
Attach the clothing clip at
about the chest level. Using
the clip keeps the weight
of the headset cable off the
headset and allows you to
move freely.
This is particularily important
when configured in the Overthe-Ear configuration.
Optional
Handset Lifter
The lifter allows either the
remote or base unit’s talk
buttons to automatically lift
or replace the telephone’s
handset. See the accessories
section of this booklet.
HOW TO
RE-CONFIGURE
YOUR HEADSET
Your CS10 system comes
with the Plantronics Convertible headset. This headset
allows for use in the Overthe-Head or Over-the-Ear
configuration on the right
side or left side.
The headset is shipped in the
Over-the-Head configuration.
You can adjust for the right
ear or left ear by simply
rotating the voice boom
180 degrees.
Adjust the voice boom to
be about one inch from the
corner of your mouth.
Disassemble
for Other
Configurations
Unsnap the headband from
the headset assembly and
pull off the ear cushion
assembly as shown.
7
1
2
2
Over-the-Ear
1
2
2
Configuration
Right Ear
Reassemble components as
shown 1 and 2.
1. Push pivot ball ring over
the headset assembly.
2. Push pin portion of the
flexible earloop through hole
in pivot ball ring. Reverse the
pin direction for left ear.
assembly to allow the earloop to be stretched open to
slide easily over the ear. Use
your thumb in the thumb loop
and forefingers to stretch the
earloop.
Once the earloop is over
your ear, push the speaker
toward your ear.
Adjust voice boom to a
position one inch from the
corner of the mouth.
Over-the-Ear
Configuration
Left Ear
Reassemble components
as shown in 1 and 2.
1. Push pivot ball ring over
the headset assembly.
2. Push pin portion of the
flexible earloop through
hole in pivot ball ring.
Once the earloop is on
your ear, push the headset
assembly’s ear phone
toward your ear.
Adjust voice boom to a
position one inch from the
side of the mouth.
Note: For added stability,
press the headset cord under
8
the cord retainers on the earloop.
Move the flexible earloop
away from the headset
Move the flexible earloop
away from the headset
assembly to allow the earloop to be stretched open to
easily slide over the ear. Use
your thumb in the thumb ring
and forefingers to stretch
the earloop.
9
–
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VOLUME
CHANNEL
MUTE
TALK
Talk
(In-Use)
Indicator
Light
Mute
Indicator
Light
Power
Cha
rge
T
a
lk
P
ag
e
TALK
Talk
(In-Use)
Indicator
Light
Battery
Charge
Light
Power
Indicator
Light
FEATURES
Power
Charge
Talk
Page
TALK
Page
Button
Page Function
The page button serves two
purposes. First, a short press
enables the remote unit to
emit two long loud beeps.
This allows someone to page
you from the base unit.
Second, a long press of
at least three seconds will
enable the remote to emit a
continuous ring alert. The ring
is deactivated by pressing
the talk button on the remote.
This is helpful if you misplaced the remote.
10
Audio Indicators
Linked – One beep
is heard through the headset
whenever the base or remote
talk button is activated.
Low Battery – Two beeps
are heard, through the headset when in the talk mode at
30 second intervals, whenever
the power is low.
Out-of-Range – Three beeps
are heard, through the headset when in the talk mode,
whenever the remote is taken
out-of-range of the base.
Ringer Tone Alert
can be activated when using
the optional handset lifter. It is
a tone emitted by the remote
timed with the telephone
ringer and can be disabled
using the ringer switch on
the remote.
Note: Disabling the audible
ringer does not disable the
page function or the ringing
heard through the headset.
Visual Indicators
On the Remote Unit
Talk (in-use) – green LED
‘On’ only when the remote
or base talk button is pushed.
Flashes in time with the
telephone ringer when the
optional handset lifter (see
Accessories) is used.
Mute – red LED
‘On’ only when transmit
audio is muted.
On the Base Unit
Power – red LED
‘On’ whenever power is
applied to the base via
the AC power adapter.
Talk (in-use) green LED
‘On’ only when the remote
or base talk button is pushed.
Flashes in time with the
telephone ringer when the
optional handset lifter (see
Accessories) is used.
Charge – amber LED
Flashes for two seconds verifying contact when remote is
placed in the base charging
well. The light remains steady
while charging and off when
battery is fully charged.
11
TROUBLESHOOTING
n
I cannot hear dial tone
n
Make sure the telephonehandset is off its cradle.
n
Make sure the remote
unit is within range of
the base unit.
n
Increase the listen volume
control.
n
Return the remote to the
charging well for 5 seconds to re-establish a
communication link.
n
Make sure your remote
is securely seated in the
charging well and/or fully
charged.
n
Separate and then
reconnect the battery and
remote.
n
Check that all cords are
correctly connected and
firmly in place. Pay special
12
attention that handset and
telephone cords are properly connected.
Remove and replace
the AC power cord from
the base.
My remote stopped
working
n
Return the remote to
the charging well for
5 seconds to re-establish
a communication link.
n
Separate and then
reconnect the battery
and remote.
n
Remove and replace
the AC power cord from
the base.
Caller cannot hear
my voice
n
Adjust headset so the
voice boom is closer to
your mouth.
n
Make sure the mute button
is off.
n
Adjust the talk volume
control.
n
Try adjusting the transmit
level switch to position
2 or 1.
I hear a buzz or hum
n
Move the configuration
switch (A/B) to the
opposite setting.
n
Try positioning your base
in different locations and
make sure no objects
obstruct the remote or
base.
n
Locate the remote and
base away from electronic
equipment or other radio
frequency devices.
n
Avaya (Lucent) Merlin,
Merlin Plus®, Merlin II®,
and Merlin Legend®telephones, including models
206, 410, 820, 1030,
and 3070, as well as
Avaya (Lucent) Definity
7300 and 7400 telephones require a special
adapter cable P/N
47521-01between the
telephone and the base
unit. Please contact your
distributor, dealer or our
website for purchase.
I hear a squeal in
the headset
n
Be sure the headset plug
is pushed all the way into
the remote’s headset jack.
Secure the headset cord
under the cord clip on
the remote.
n
Reduce the talk volume
control dial (located on the
side of the base). If squeal
occurs with the talk volume
at minimum, move the
transmit level switch
(located on the back of
the base) from position
1 to position 2, or from
position 2 to position 3,
and re-adjust the talk
®
volume control dial.
n
Be sure the headset microphone is pointing towards
your mouth.
n
Reduce the listen volume
control by pressing the (-)
button on the remote.
n
If you have multiple
13
CA10/CS10 base units,
move them as far as
possible from each other.
P
L
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VOL
U
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C
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A
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1
2
3
4
5
6
7
8
9
0
1
2
3
4
5
6
7
8
9
0
I hear other cordless
device users
n
Press the channel button
until you get a clear signal.
(Ensure manual channel
settings are ‘0/0’.)
n
If others are using an
amplifier in your immediate
vicinity, call Plantronics for
instructions on adjusting the
manual channel settings.
I need more talk time
n
A second battery pack
may be held in the charging well while the remote
is in use. This provides
an immediate source of
additional talk time.
Extra packs are listed
under Accessories.
14
Plantronics Technical
Assistance Center
The Plantronics Technical
Assistance Center (TAC)
is ready to assist you! Dial
(800) 544-4660 x5538
Monday through Friday,
5:30 a.m. to 5:00 p.m.
Pacific Standard Time
or visit our website at
www.plantronics.com.
ACCESSORIES
CS10 Remote Unit
P/N 46366-01
Battery Pack
P/N 46365-01
Extend talk time by having
a second battery charged
and ready.
HL1
Handset
Lifter
P/N 60961-01
Rings the remote for incoming calls and automatically
places handset off cradle
when you press talk button.
For use with phones which
provide dial tone when
handset is lifted.
Neck Strap
P/N 42157-01
Allows remote to be worn
around your neck.
On Line
Indicator
P/N 46656-01
Alerts co-workers that you
are on the phone. Plugs into
the accessory/lifter jack.
Information on Accessories
Call Plantronics at
(800) 544-4660x5538
or visit our website at
www.plantronics.com.
For accessibility information call the Technical
Assistance Center (TAC)
(800) 544-4660x5538.
at
15
WARRANTY
& SERVICE
Limited Warranty
for Plantronics Non-commercial
Products Purchased in the US and
Canada
n
This warranty covers defects in
materials and workmanship of
Commercial Products manufactured,
sold or certified by Plantronics
which were purchased and used
in the United States and Canada.
n
This warranty lasts for one year
from the date of purchase of the
Products.
n
This warranty extends to you only
if you are the end user with the
original purchase receipt.
n
We will, at our option, repair or
replace the Products that do not
conform to the warranty. We may
use functionally equivalent reconditioned/refurbished/ remanufactured/pre-owned or new Products
or parts.
n
To obtain service in the U.S. contact Plantronics at (800) 544-4660
and in Canada call (800) 540-
8363. If you need additional information, please contact our service
centers at the numbers provided.
16
n
THIS IS PLANTRONICS’
COMPLETE WARRANTY FOR
THE PRODUCTS.
n
This warranty gives you specific
legal rights, and you may also have
other rights which vary from state to
state or province to province.
Please contact your dealer or our
service center for the full details of
our limited warranty, including items
not covered by this limited warranty.
FCC
REGISTRATION
FCC Requirements—Part 15
This device complies with Part 15 of the
FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful
interference, and
2. This device must accept any interference
received, including interference that may
cause undesired operation.
This equipment has been tested and found to
comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide
reasonable protection against harmful
interference in a residential installation. This
equipment generates, uses, and can radiate
radio frequency energy and, if not installed
and used in accordance with the instructions,
may cause harmful interference to radio
communications. However, there is no
guarantee that interference will not occur in a
particular installation. If this equipment does
cause harmful interference to radio or
television reception which can be
determined by turning the radio or television
off and on, the user is encouraged to try to
correct interference by one or more of the
following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the
equipment and receiver.
3. Connect the equipment into an outlet on
another circuit.
4. Consult the dealer or an experienced
radio/TV technician for help.
RF Exposure Information
This device and its antenna must not be colocated or operated in conjunction with any
other antenna or transmitter. To comply with
FCC RF exposure requirements, only use
supplied antenna. Any unauthorized
modification to the antenna or device could
void the user’s authority to operate this device.
FCC Requirements—Part 68
This equipment complies with Part 68 of the
FCC rules and the requirements adopted by
ACTA. On the exterior of this equipment is a
label that contains a product identifier in the
format US:AAAEQ##TXXXX. If requested, this
information must be provided to your
telephone company.
A plug and jack used to connect this equipment to the premises wiring and telephone
network must comply with the applicable
FCC Part 68 rules and requirements adopted
by ACTA. A compliant telephone cord and
modular plug is provided with this product. It
is designed to be connected to a compatible
jack that is also compliant. See installation
instructions for details.
The REN is useful to determine the quantity of
devices you may connect to your telephone
line. Excessive RENs on a telephone line may
result in the devices not ringing in response to
an incoming call. In most, but not all areas,
the sum of the RENs should not exceed five
(5.0). To be certain of the number of devices
you may connect to your line, as determined
by the REN, contact your local telephone
company. For product approved after July 23,
2001, the REN for this product is part of the
product identifier that has the format
US:AAAEQ##TXXXX. The digits represented
by ### are the REN without the decimal
point. (For example, 03 represents a REN
of 0.3.) For earlier producers, the REN is
separately shown on the label.
If this telephone equipment causes harm to
the telephone network, the telephone
company will notify you in advance that
temporary discontinuance of service may be
required. But if advance notice isn’t practical,
the telephone company will notify the
customer as soon as possible. Also, you will
be advised of your right to file a complaint
with the FCC if you believe it is necessary.
The telephone company may make changes
in its facilities, equipment, operations, or
procedures that could affect the proper
functioning of your equipment. If they do, you
will be notified in advance in order for you to
make necessary modifications to maintain
uninterrupted service.
If trouble is experienced with this unit, for
repair or warranty information, please
contact customer service at (800) 544-
4660. If the equipment is causing harm to
the network, the telephone company may
request that you disconnect the equipment
until the problem is resolved.
DO NOT DISASSEMLE THIS EQUIPMENT:
it does not contain any user serviceable
components.
We recommend the installation of an AC
surge arrester in the AC outlet to which this
equipment is connected. Telephone
companies report that electrical surges,
typically lighting transients, are very
destructive to customer terminal equipment
connected to AC power sources.
17
Cordless
Telephone
Headset
System
Product Information Booklet
345 Encinal Street
Santa Cruz, California 95060
(800) 544-4660
www.plantronics.com
Power
Charge
Tal
k
P
a
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VOLUME
CHANNEL
MUTE
TA
L
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TAL
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© 2001–2005 Plantronics Inc. All rights reserved.
Plantronics, the logo design, and the Plantronics and logo design
combined are registered trademarks of Plantronics Inc.
Patents U.S. 5835852, D394,437 and D403,327;
Finland 20183 and 20184;
GB Regd.Des.No. 2073246 and 2073247;
Germany M 98 02 622.4;
Sweden 64 176 and 64 177; and Patents Pending
Printed in USA. 69011-01 (2•05)
Includes:
safety
instructions
specific
operating
instructions
alternate
headset
configurations
troubleshooting
warranty
and other
information
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