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Getting started:
The Plantronics Blackwire headset is ready to use
with your computer and Avaya one-X® Agent.
1. Connect your headset to the computer. If
this is the first time you are connecting,
wait for the installation process to
complete.
2. To get call control features, please
download the latest version of Plantronics
software at plantronics.com/software.
Note: Check with your IT staff before installing
software on your computer.
Configuring Avaya one-X Agent to always route
call audio to the headset:
3. Click the Menu icon in the upper right
corner of the Avaya one-X Agent main
screen.
4. Select Agent Preferences.
5. Then choose Audio.
6. Next select the Advanced tab.
7. Select your Plantronics headset as the
default device for both Playback and
Recording.
8. When finished select Ok.
Note: USB configuration settings are unique for each
USB port. If you connect the headset to a different port
you will need to make these changes again to set
behavior for that USB port.
Blackwire™ C210™/C220™ Quick Setup Guide
Welcome:
Using a Plantronics Blackwire headset
for PC calls will deliver a simpler, more
comfortable and better sounding audio
experience than you could get using just
your computer’s internal microphone
and speaker.
©2011 Plantronics, Inc. All rights reserved, Plantronics, the logo design, Blackwire, C210 and C220 are trademarks or registered trademarks of Plantronics, Inc . Avaya one-X is a trademark of Avaya Inc. Published 01.11
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*This picture shows the
Stereo (C220) version
Blackwire C210/C220 Key Features:
Wideband for best-in-class PC audio
Noise-canceling microphone filters
out background noise
Digital Signal Processing (DSP)
technology provides more natural
voice sound
Monaural (C210), Stereo (C220)
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Control Functions:
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Making and Receiving Calls with Avaya one-X Agent
To MAKE a call:
To call an existing contact, select the
address book icon in the Avaya one-X
Agent main screen (1). Then click the
phone icon to the right of the contact’s
name that you would like to call (2).
You can also enter a phone number
manually using the text box above the
contacts area in the Avaya one-X Agent
main screen (3).
When a call is placed, a call notification
will appear in the Avaya one-X Agent
main screen, and the audio will be
routed to your headset.
To RECEIVE a call:
When you receive a call, a notification
will appear in the Avaya one-X Agent
main screen (4).
To answer the call, use the controls on
your headset or click the green phone
icon in the call notification (5).
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©2011 Plantronics, Inc. All rights reserved, Plantronics, the logo design, Blackwire, C210 and C220 are trademarks or registered trademarks of Plantronics, Inc . Avaya one-X is a trademark of Avaya Inc. Published 01.11
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