Plantronics 920 User Manual

USE R  GU ID E

Plantronics . a U D i o ™ 920

BLUE TOOTH® HEADSE T SySTEm

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TABLE OF CONTENTS WELCOME

Welcome  3

What is Bluetooth?  3

Package Contents and Features  4

Charging  5

Powering  6

Pairing  7

Installing PerSonoCall Software  9

Proper Fit

Headset Controls

Using your Headset

Indicator Lights

Range 13

Multi-Point 14

Hands-Free Features

Accessories Available for Purchase

Headset Specifications

Troubleshooting for Audio .920

Technical Assistance

Regulatory Notices

Safety and Operational Informaton

Thank you for choosing the Plantronics .Audio™ 920 Bluetooth® Headset System.  To get 
the most from your new headset solution, we recommend that you take the following 
steps:

1.

Read this User Guide, including all the safety information at the end of this guide, 
before you use your headset.

2.

If you need assistance, please do the following:

•

Follow the steps in the “Troubleshooting” section on page 17. 

•

Contact the Plantronics Technical Assistance Center at 

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11

12

13

15

15

16

17

19

19

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www.plantronics.com/productregistration to register your headset solution online 

3.

Visit 
so we can provide you with the best possible service and technical support.

NOTE: If you are considering returning the product, please contact the Technical Assistance 

Center first at 800-544-4660 Ext. 5538. Open from Sunday 3 
holidays.

WHAT IS BLUETOOTH?

Bluetooth wireless technology provides a way for devices to communicate with each 
other using short-range radio frequency instead of wires. Any two 
communicate as long as they both have 
they have been paired--a quick “handshake” process that connects the two devices.

Bluetooth range is up to 33 feet (10 metres). Obstructions, such as walls or other 
electronic devices, can cause interference or shorten the effective range. For optimal 
performance, place your headset and phone on the same side of your body.

Bluetooth turned on, they are within range and 

www.plantronics.com/support.

pm to Friday 5 pm PST, except major US 

Bluetooth devices can 

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PACKAGE CONTENT AND FEATURES CHARGING

3

2

4

5

1

6

7

8

Call control button

1.

2.

Wind screen

3.

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10

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Please refer to the separate Safety Instructions for important product safety information 
prior to installation or use of the product.

Adjustable ear loop

4.

Ear tip

5.

Charging jack

6.

Noise canceling microphone

7.

Headset USB Charging Cable

PerSonoCall® Software CD

8.

Bluetooth Adapter BUA-100

9.

USB 

10.

Pairing/Connect Button

11.

Indicator Light

USB Charging

Before you use your headset for the first time, charge it for at least 1 hour. It takes 
approximately 2 hours to fully charge your headset.

WARNING: Do not use your headset while it is connected to the charger.

Check the charge level

When you turn on the headset, the indicator flashes red to show the charge level. 

Red Flashes Battery Level

1 Less than 1/3 full

2 1/3 to 2/3 full

3 More than 2/3 full

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POWERING PAIRING

Powering USB Bluetooth Adapter

The USB Bluetooth adapter is automatically powered on upon inserting into the USB port 
of the computer. If your USB port on the computer is hard to access, you can use a USB 
extension cable (not included).

NOTE: The USB Bluetooth adapter is automatically active with the current paired headset upon 

powering on.

Pairing Headset with Bluetooth Phone

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Before using your headset for the first time, you must pair it with your Bluetooth phone or  
device. Be sure the headset is fully charged. For set up and pairing instructions with 
devices other than mobile phones, please consult your

Turn on both devices.

Turn ON the Bluetooth feature on 

1.
your phone.

TIP: For most phones, select 
Settings/Tools >Connections > 
Bluetooth > On. See your phone’s 
user guide for more information.

2.

Turn the headset off by pressing 
and holding the call control button 
until the indicator turns red and then 
turns off.

3.

Turn the headset back on by pressing 
and holding the call control button 
until the indicator flashes red/blue. 
The headset is now in pairing mode.

4.

Use the commands on your phone to 
locate your headset.

Bluetooth device user guide.

TIP: For most phones, select 
Settings/Tools > Connections > 
Bluetooth > Search > 520Plantronics. 
See your phone’s user guide for more 
information.

5.

When prompted for the password, 
enter 0000.

When pairing is successful, the 
indicator on your headset flashes 
blue. Your headset is now connected 
and ready to use.

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Bluetooth 

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