Plantronics 910 User Manual

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Plantronics . a u d i o ™ 910

BLUETOOTH® HEADSET SySTEm

USER GUIDE

3

REGISTER YOUR PRODUCT ONLINE

Visit www.plantronics.com/productregistration to register your product online  
so that we can provide you with the best possible service and technical support.

TABLE OF CONTENTS

PACKAGE CONTENTS

Package contents  3

Features  4

Charging  5

Powering  6

Pairing  7

Installing PerSonoCall software  9

Adjusting fit  12

Using your headset  14

Indicator lights  17

Troubleshooting  18

Technical assistance  20

Headset

Voyager 510

(front and side view)

 PerSonoCall® 

software CD

Headset USB charging cable

USB Bluetooth adapter

BUA-100

3 ear tips 

(small, medium, large)

WELCOME

This User Guide provides instructions on the setup and usage of the Plantronics Voyager 
510 USB Bluetooth headset system. Before getting started, please review the safety 
booklet included in your package. For additional help, service or support information, 
refer to the product warranty card or visit www.plantronics.com.

Please refer to the separate Safety Instructions booklet for important product safety 
information prior to installation or use of the product.

4 5

FEATURES CHARGING

Before using, you must first charge your headset. The indicator light flashes red while 
charging and turns solid blue when the headset is fully charged.

20 minutes = minimum charge

3 hours = full charge

NOTE: Do not use headset while charging and do not connect the charger while headset is in use.

Pairing/connect 
button

Indicator light

Power/mute button

Listen volume
adjust button +/-

Ear tip

Horizontal boom 
adjustment

Call control
button

Charge 
connection

Noise-cancelling 
microphone with 
WindSmart® technology

USB charging

Status indicator light

Before using your headset for the first time, you must pair it with your Bluetooth phone or  
device. Ensure that the headset is fully charged. For instructions on setting up and pairing 
with Bluetooth devices other than mobile phones, please consult your Bluetooth device 
user guide.

Turn on both devices.

6 7

POWERING PAIRING

Powering headset

Powering USB Bluetooth adapter

Pairing headset with Bluetooth phone

The USB Bluetooth adapter is automatically powered on upon inserting into the USB port 
of the computer. If the USB port on your computer is hard to access, you can use the USB 
extension cable.

NOTE: The USB Bluetooth adapter is automatically active with the current paired headset
when powered on.

Press and hold the power/mute button 
for three seconds to turn the headset 
on or off.

The indicator light flashes blue when the 
headset is on.

The indicator light will flash red when 
the battery becomes low.

1. Simultaneously press the volume 
adjust button marked + (volume up) 
and the call control button. Release 
the buttons when the indicator light 
begins to flash red then blue.

2. While the headset is flashing red and 
blue, use the phone menu to search 
for Bluetooth devices and select “510 
Plantronics”.

3. When prompted for password, enter 

0000. The headset will flash blue when 
paired successfully.

8 9

PAIRING

Pairing headset
with USB Bluetooth adapter

NOTE: The headset and USB Bluetooth adapter are paired to each other at the factory. However, if you
have purchased a USB Bluetooth adapter separately, or if you wish to use a replacement headset
with your existing adapter, the units must be paired.

Power on the headset. Insert the USB Bluetooth adapter into the USB port of your computer.

1.  Simultaneously press the headset 
listen volume adjust button marked 
+ (volume up) and the call control 
button. Release the buttons when 
the indicator light begins to flash 
red then blue.

NOTE: Take caution when manually pairing the USB adapter. Do not press hard. Please “pinch”
with both fingers rather than push on the adapter to avoid damage to the adapter or USB port.

2.  Pinch the USB Bluetooth adapter 
pairing/connect button for at least 
2 seconds until adapter flashes red 
and blue and begin pairing with your 
Bluetooth headset.

2 sec.

INSTALLING PERSONOCALL® SOFTWARE

Plantronics PerSonoCall® software provides the link between your Bluetooth headset and 
compatible softphone applications on your computer. PerSonoCall software provides the 
ability to remotely detect and answer/end a call from your softphone application via the 
headset call control button.

In addition, PerSonoCall provides some basic configuration and status information about 
the system. See page 10 for more details.

Check the PerSonoCall compatibility list at www.plantronics.com/personocall for the 
most current information on softphone compatibility. If your softphone is not currently 
supported by PerSonoCall, please refer to page 14.

1.  With the CD inserted, go to the PerSonoCall main screen and click on “Install the 
PerSonoCall Software”.

2.  Your softphone may require you to choose which audio device you wish to use. Please 
refer to softphone documentation for details.

NOTE: When the USB Bluetooth adapter is installed, it becomes the default audio device in
your computer. You can set preferences manually in the Windows® operating system through
the Sounds and Audio Devices option in the Control Panel.

NOTE: Once installation is complete, we recommend that you set PerSonoCall to launch
whenever the Windows® operating system starts. See page 10 for details.

System tray icons

After installing the software, one of the four system tray icons will appear in the tray 
bar at the bottom of your screen showing the status of headset communication with 
PerSonoCall.

: No headset detected

: Headset detected, no radio link to USB Bluetooth adapter

: Headset detected and radio link to USB Bluetooth adapter active

: Headset detected and radio link to USB Bluetooth adapter is locked on

NOTE: Some PerSonoCall features are grayed out and not applicable to the .Audio 910 system.

Headset status box 

Provides information you may need for technical assistance. The headset indicators 
listed will be checked if active.

Softphone status box 

Lists the selectable outgoing lines as well as the number of calls active, ringing, on 
hold and completed.

NOTE: In some cases compatible softphones may not show the available outgoing line in the
softphone status box. This will not affect how the softphone operates with PerSonoCall.

Current Status screen

10 11

INSTALLING PERSONOCALL SOFTWARE

NOTE: Some PerSonoCall features are grayed out and not applicable to the .Audio 910 system.

Launch PerSonoCall whenever Windows® starts 

Check this box to automatically launch the PerSonoCall application whenever you 
start your computer. This is recommended.

Lock headset radio link on 

Check this box to prevent PerSonoCall from turning off the radio link when no calls 
are present. See “Answering/ending/making calls with PerSonoCall on softphone” 
on page 14 to learn more. Be aware that locking the headset radio link on will 
dramatically reduce headset standby and talk time.

Allow call control button to toggle the headset’s radio link 

Check this box to turn the radio link to the headset on and off to support multipoint 
functionality. See page 15.

Show warning if the headset’s radio link is left on for a long time 

Check this box to be given a reminder if your headset radio link is left on for more 
than 30 minutes. Leaving the headset radio link on for long periods of time will 
dramatically reduce headset standby and talk time.

Right-click on the headset system tray icon and choose “Options”. This will bring up the PerSonoCall Basic Options and Current Status screens.

Basic Options screen

1312

Replacing the ear tip

Rotate the microphone horizontally and vertically as illustrated, to select for left or right 
ear wearing. The illustration shows conversion from right to left ear wearing. Reverse the 
procedure to convert from left to right ear wearing.

Slide the headset over and behind your ear. Press gently towards your ear for a snug fit.
Adjust the microphone position so that it is directed towards your mouth.

Inserting a new ear tip

ADJUSTING FIT

Wearing the headset

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To make a call, press the call control button to take the softphone off the hook. You 
should hear a dial tone.

To answer or end a call, press the call control button.

When using PerSonoCall, the radio link between the headset and the USB Bluetooth 
adapter will only be active during a call. This is the default setting intended to preserve 
the battery life of the headset. However, you may wish to have the radio link active when 
not on a call so you can listen to other audio sources, such as streaming audio on your 
PC. You can lock the radio link on in two ways:

• Basic Options screen—check the box for "Lock headset radio link on"—see page 10.

• Right click on system tray icon—and choose "Lock radio link on".

NOTE: Locking the radio link on for extended periods of time will significantly reduce the
standby and talk time of the headset.

For softphones not compatible with PerSonoCall

Check the PerSonoCall compatibility list at www.plantronics.com/personocall for the most 
current information on softphone compatibility.

If your softphone is not currently supported by PerSonoCall, remote detection and 
answer/end via the headset does not function. Pressing the call control button on the 
headset will only open and close the radio link providing audio; you must answer the call 
from the softphone.

To answer or end a call, briefly press the call control button.
To make a call, enter number on your phone, press send and the call is automatically

transferred to headset; no need to press the call control button.

1514

USING YOUR HEADSET

Additional features
Only with mobile phone

Answering/ending/making calls
with PerSonoCall on softphone

Redialling last number

To activate last number redial, double­click the call control button. You will 
hear a high tone for each key press. 
When you hear a further tone, the last 
number has been redialled.

Rejecting a call

When receiving an incoming call, press 
and hold the call control button. You will 
hear a tone. When you hear a second 
tone, the call has been rejected and you 
can release the button.

Using voice dialling

With the headset on, press and hold
the call control button for 2 seconds, 
until you hear a second tone, to activate 
voice dialling.

NOTE: To use voice activated dialling, the
voice dialling feature must be enabled
on your phone. See your Bluetooth phone
manual for instructions.

Switching a call from phone to headset

To switch an active call from your phone
to your headset, briefly press the call 
control button.

Switching a call from headset to phone
To switch an active call from your

headset to your phone, press and hold 
the call control button until you hear a 
tone. When you hear a second tone, the 
transfer has been completed and you can 
release the button.

Answering/ending/making calls
with mobile phone

The .Audio 910 headset has multipoint technology which allows you to switch seamlessly 
between two audio devices. You can answer a call from either your PC-based softphone or 
your mobile phone by pressing the call control button. The headset must be paired to both 
devices and then to enable this functionality, see "Allow call control button
to toggle the headset’s radio link" on the Basic Options screen on page 10.

Multipoint versatility

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INDICATOR LIGHTS

1716

Bluetooth USB adapter indicator lights

Headset indicator lights

Headset status  Light

Power  Flashes blue

Charging  Flashes red

Fully charged  Solid blue

Battery low   Flashes red

Pairing  Flashes red and blue

Bluetooth device
Connected to headset

Flashes blue

Action  Light

Disconnected from the headset  Flashes purple

Connected to the headset  Solid blue

Radio link active  Flashes blue

Pairing mode  Flashes red and blue

USING YOUR HEADSET

During a call, briefly press the power/mute button to mute the microphone. When muted, 
the headset will sound two tones every 30 seconds.

To unmute press the button again.

Adjusting volume

Muting a call

To increase listening volume, press the upper end (+) of the volume button. To decrease 
listening volume, press the lower end (-).

To adjust the listen or speak volume of the softphone, please refer to the softphone
user documentation.

To adjust the listen or speak volume of the audio device on the computer, use the Sound 
and Audio Device section on the Control Panel.

1918

TROUBLESHOOTING FOR .AUDIO 910

• Lower the listen volume on your softphone until 
the distortion disappears.

• If the distortion is still present, lower the listen 
volume control on the computer.

• Adjust volume on headset. See page 16.

• Speak volume is too high. Lower the speak 
volume on your softphone until the noise 
disappears. If the noise is still present, lower the 
microphone volume control on the computer.

• The USB Bluetooth adapter will set itself as the 
default audio device in Windows

®

. Use the Audio 

settings in Windows

®

 under Sounds and Audio 

Devices to change the device used for audio.

• Headset battery may be dead, so ensure the 
headset is fully charged. See page 5.

• When a PC goes into standby or hibernation, the 
USB Bluetooth adapter is no longer powered on. 
Ensure your PC is in an active state.

• The headset radio link is locked on. Ensure you do 
not lock the radio link on for long periods of time 
as it will significantly reduce the standby and talk 
time of the headset. See page 10.

• Battery may be deteriorating. Call your supplier 
or Plantronics.

• One beep every 10 seconds is caused by a low 
battery warning. Recharge battery by returning 
headset to the charging stand for one to three 
hours until indicator light turns blue.

• One beep is an out of range warning.
Move closer to the USB Bluetooth adapter.

• Two beeps every 30 seconds indicate your mute is 
on. Press the mute button once to turn mute off.

• Uncheck the box in the Basic Options screen for 
“Allow headset call control button to toggle the 
headset’s radio link”. See page 10.

• Check the box in the Basic Options screen for 
“Allow headset call control button to toggle the 
headset’s radio link”. See page 10.

Sound in headset is distorted.
I can hear echo in headset.

I can hear too much background 
conversation or noise.

The other headset I was using to listen to 
music does not work any more.

My headset stops responding 
to button presses.

Battery talk time or standby time is 
significantly degraded even after a 
full charge.

I hear beeps in the headset.

Pressing the call control button on the 
headset when I have an incoming call
on my softphone hangs up the call.

I am using my headset to answer calls 
from both my softphone and my mobile 
phone, and pressing the call control 
button on the headset takes my softphone 
off the hook instead of answering my 
ringing mobile phone.

• Check compatibility list on www.plantronics.com/ 
personocall to ensure your softphone is 
compatible for remote answer and disconnect.

• Headset battery needs to be charged. See page 5.

• Headset is not paired to the USB Bluetooth 
adapter. See page 8.

• When a PC goes into standby or hibernation, the 
USB Bluetooth adapter is no longer powered on. 
Ensure your PC is in an active state.

• Ensure PerSonoCall software is installed
and running. See page 9.

• Headset is not paired to the USB Bluetooth 
adapter. See page 8.

• Headset battery needs to be charged. See page 5.

• Headset may be out of range of the USB 
Bluetooth adapter. Move closer to adapter until 
the headset is within range. Range varies with 
office environment.

• When a PC goes into standby or hibernation, the 
USB Bluetooth adapter is no longer powered on. 
Ensure your PC is in an active state.

• Headset is not paired to the USB Bluetooth 
adapter. See page 8.

• Headset is not paired to the USB Bluetooth 
adapter. See page 8.

• Headset battery needs to be charged. See page 5.

• The USB Bluetooth adapter is not set as the 
default audio device. Use the Audio settings in 
Windows® under Sounds and Audio Devices to 
select “Plantronics BT Adapter” as the audio 
device.

• Listening volume is too low. Press the volume up 
button on the headset. See page 16.

• Headset is muted. Press the mute button on 
headset to unmute the microphone. See page 16.

• Headset microphone boom aligned incorrectly. 
Align the headset boom with your mouth.

• Speak volume is too low. Increase the speak 
volume on your softphone until you can be heard 
by callers. If the volume is still too low, increase 
the microphone level on your computer.

• Headset battery needs to be charged. See page 5.

• The USB Bluetooth adapter is not set as the 
default audio device. Use the Audio settings in 
Windows® under Sounds and Audio Devices 
to select “Plantronics BT Adapter” as the audio 
device.

My Voyager headset does not work
with the softphone I am using on my
PC (I cannot answer or disconnect
from the headset call button).

I’ve plugged in the USB Bluetooth
adapter, but my headset does not respond 
to button presses.

I’ve installed PerSonoCall and the USB 
Bluetooth adapter but the system tray icon 
shows a red X (denoting no connection).

I cannot hear caller/dial tone.

Callers cannot hear me.

Problem Solution Problem Solution

© 2006 Plantronics, Inc. All rights reserved. Plantronics, the logo design, .Audio, PerSonoCall, 

and Sound 

Innovation are trademarks or registered trademarks of Plantronics, Inc. The Bluetooth name and

the 
Bluetooth trademarks are owned by Bluetooth SIG, Inc. and are used by Plantronics, Inc. under licence. 
Windows is either a registered trademark or a trademark of Microsoft Corporation in the United States 
and/or other countries. All other trademarks are the property of their respective owners. Patents U.S. 
5,210,791; 6,923,688; D512,984; Australia 303054; EM 293964-0004-0006 and Patents Pending.

74146-08 (08/06)

S OU ND I NN OV ATI ON

TECHNICAL ASSISTANCE

Visit our web site at www.plantronics.com/support for technical support including 
frequently asked questions, compatibility and accessibility information. The Plantronics 
Technical Assistance Center (TAC) is also ready to assist you on 0800 410 014.

2120

AUT, BEL, DEU, DNK , ESP,
FRA , GRC, ITA, IRL , LUX,
NLD, PRT, SWE , FIN, CYP,
CZE, ES T, HUN, LVA, LTU,
MLT, POL, SVK , SVN.

GBR

Plantronics Ltd 
Wootton Bassett, UK
Tel: [phone]

Plantronics B.V.
Hoofddorp, Nederland
Tel: [phone] (NL)
       00800 752 687 66 (BE/LUX)

Plantronics Sarl
Noisy-le-Grand, France
No Indigo : 0825 082599
0, 15 4 TTC / mn
[phone]

Plantronics GmbH
Hürth, Deutschland
Tel: [phone]
Österreich: 0800 242 500
Schweiz: 0800 932 340

Plantronics Acoustics
Italia Srl
Milano, Italia
Numero Verde: 800 950 934

Plantronics Iberia, S.L.
Madrid, España
Tel: [phone] 
       [phone] (ES)
Tel: [phone] (PT)

Nordic Region
Tel: Finland: 0800 117 095
Tel: Sverige: 02002 14681
Tel: Danmark: 8088 4610
Tel: Norge: 800 113 36

Plantronics Middle East, 
Eastern Europe, and  Africa 
Tel: [phone]

Plantronics, Inc. 
345 Encinal Street 
Santa Cruz, CA95060 USA 
Tel: [phone]

www.plantronics.com