Plantronics 835 User Manual

Calisto® 800 Series

P820/P825/P830/P835

USER GUIDE

Firmware version 1.19

ContentsContentsContents

Welcome 3

System Requirements 3 Computer 3

Connecting the Cables 4

Speakerphone and Microphone Basics 5

Speakerphone 5 Microphone 5

Set up your speakerphone 6

Accessories 6 Set Up Your Calisto 6

Get to Know Your Calisto 8

Screen 9 Outgoing Line 10 Menu 10

Use Call Features 11

Make a Call 11 Answer or Ignore a Call 11 Answer a Second Incoming Call 11 Switch Between Calls 12 Mute a Call 12 End a Call 12 Use Other Call Options 12 Special Features for Using Your P830 & P835 Calisto with a Landline 13

Use the Call Log 14

Enter/Edit Favorites 15

Create a Favorite 15

Access Voicemail 19

Use Your Calisto with a Headset 20

Switch Call Audio Between Your Calisto and a Headset 20

Use Your Calisto with a Wireless Mic 22

Setup 22 Pairing (if not pre-paired) 22 Wearing and Use 22 Features 23 Wireless Mic Usage 24 Light Indicators 25

Disconnect from/Reconnect to a Mobile Phone or Bluetooth Headset 26

Customize Your Calisto Settings 28

Basic Setup 28

Plantronics Spokes Software 31

Spokes Software Highlights 31 Softphone Support 31 Calisto 800 Application Support and Features 32 Plantronics Control Panel 34 Plantronics Update Manager 35

Troubleshooting - General 36

Troubleshooting - Software 38

Welcome

Congratulations on purchasing your new Plantronics product. This user guide

contains instructions for setting up and using your Calisto Speakerphone

(Speakerphone + PA50 Microphone) System.

The Calisto comes in several models:

• The P820 model connects to mobile phones and PC softphones.

• The P825 model connects to mobile phones and PC softphones, and includes a PA50 wireless

mic accessory (see Use Your Calisto with a Wireless Mic on page 22).

• The P830 model connects to mobile phones, softphones, and analog landlines.

• The P835 model connects to mobile phones, softphones, analog landlines and includes a PA50

Wireless Mic accessory

The Calisto offers:

• Full duplex wideband audio with advanced noise cancellation

• A 2.4” color display and dial pad for easy caller ID viewing, dialing, answering, switching, and

muting across devices

• Support for Bluetooth and wired headsets and headphones (2 x 3.5mm jack)

• Many convenient features including integration with top Uniﬁed Communications client

applications and softphones, and media players. Please see the Plantronics Spokes Software section for a complete list of supported features and more details

With the Calisto, you can:

• Make and answer calls for any of your connected phone lines.

• Manage and switch among multiple calls, even from different phones.

• Easily switch call audio between the built-in speakerphone, a wired headset/headphones/

earbud, or a wireless Bluetooth headset.

• Use the Call Log and Favorites to quickly view and dial numbers.

• Customize settings to make your Calisto work best for you.

Please refer to the separate safety instructions for important product safety information prior to installation or use of the product.

System Requirements

Computer

• Supported Operating Systems: Windows XP®, Windows Vista®, Windows® 7

• Microsoft Windows XP-Service Pack 3 (SP3) or later (Recommended)

Microsoft Windows Vista-Service Pack 1 (SP1) or later (Recommended)

• Microsoft Windows 7-Service Pack 1 (SP1) or later (Recommended)

Connecting the Cables

* Landline on P830 & P835 only

Speakerphone and Microphone Basics

Speakerphone

1 Analog landline telephone port (P830 & P835 models only); P820 & P825

have a standard Kenington receptacle.

2 USB port to computer

3 AC adapter (P830 & P835 models only; available as an optional accessory

for P820 & P835 models)

4 Talk/End key

5 Audio key. Switches from the speakerphone to a headset (or wireless mic)

and back.

6 Mute key

7 3.5 mm headset/headphone jacks

Microphone

1 Talk/End key: Press with one tap to answer or end a call. The key is green

when you have an incoming call, red when you are on a call.

2 Mute/Unmute keys: Press red key on both sides. The keys light up red

when a call is muted

Set up your speakerphone

Language

English Français Español Deutsch Português

NEXTBACK

Setup Assistant

The next few screens will guide you through the setup process

Accessories

The following optional accessories are sold separately:

• PA50 Microphone clip: Enjoy freedom of movement and exceptional transmit quality for the

ultimate speakerphone experience (included with P825 & P835).

• Plantronics H-Top adapter cable: Connect Plantronics H-Tops with QD directly to the dual

3.5mm headset jack.

• 2.5mm-to-3.5mm adapter: Convert 2.5mm corded headsets to connect to the dual 3.5mm

headset jack.

• Headset charging cable: Charge a Plantronics Bluetooth headset with micro USB ports directly

from your Calisto

• Carrying case.

For more information on accessories, visit plantronics.com.

Set Up Your Calisto

Follow the instructions on the Calisto screen to complete setup.

The setup includes the following steps. Most steps are optional.

NOTE If you skip any part of setup, you can access the setup screens later by selecting Menu >

Settings > Advanced Setup > Setup Assistant.

Basic setup:

If you live within the U.S. and are required to dial 10 Digits for local calls, select “Other” as your Country setting (not “United States”).

Area Code setup:

your country, enter your 3-digit landline phone area code. This enables your Calisto to automatically add a “1,” if required, when you dial a number from your call log (see Use the Call Log on

page 14).

If you enter an incorrect digit, press OK to delete the last digit you entered.

Press code. Note that this may result in incorrect dialing if you dial a number from your call log.

Spokes software can be installed at anytime to enhance your user experience with Calisto 800 and industry-leading Uniﬁed Communications clients and softphone applications, with many other features available.

www.plantronics.com/software

Please refer to the Plantronics Spokes Software section of this guide for details.

Enter your preferred language and your country.

If you select United States or Canada as

(right softkey) if you do not want to enter an area

Mobile phone setup (optional):

NEXT SKIPBACK

Mobile Phone

Do you want to setup a mobile phone to use with Calisto?

Yes(Press OK)

NEXT SKIPBACK

Bluetooth Headset

Do you want to setup a Bluetooth headset to use with Calisto?

Yes(Press OK)

FINISH

Setup Complete

You are now ready to make and receive calls.

When you connect your Calisto to a mobile phone that supports Bluetooth, call audio from that phone is automatically routed to your Calisto. To connect to a mobile phone, do the following:

1 On the Mobile Phone setup screen, make sure

Yes

highlighted, and press OK.

NOTE

Do not press Next/Skip (right softkey). This skips the phone

setup process.

2 Follow the onscreen instructions. If prompted, enter

0000

the passkey on your phone.

NOTE

To access mobile phone setup later—for example, if you want to pair with a second mobile phone—select Menu > Settings > Bluetooth Setup.

Bluetooth headset setup (optional):

When you connect your Calisto to a Bluetooth headset, you can route call audio to the headset directly from your Calisto. This lets you use your Bluetooth headset for landline, mobile, and softphone calls. To connect to a mobile phone, do the following:

1 On the Headset setup screen, make sure

Yes

is highlighted,

and press OK.

NOTE

Do not press Next/Skip (right softkey). This skips the phone

setup process.

2 Follow the onscreen instructions.

NOTE

To access Bluetooth headset setup later, select

Settings

Bluetooth Setup

After setup, call audio from any phone line you have connected to your Calisto—mobile, softphone, or analog landline (P830 & P835 models only)—is automatically routed to your Calisto speakerphone. If you connected a headset to your Calisto, you can route the audio from any call connect to the speakerphone from the headset and back via the Audio Key .

Get to Know Your Calisto

1 Talk/End: Press to dial a number you entered, to answer an incoming call, or to end a call. The

key is green when you have an incoming call, red when you are on a call.

2 Mute: Press to mute the currently active call. (Red when on, white when off and in a call)

3 Dual 3.5mm headset/headphone/earbuds jack (on side of device): Insert headphones or earbuds

into the jack. For headsets with microphones, insert the microphone into the jack and the speaker into the jack.

4 Audio Key: Press to switch from your Calisto speakerphone to a headset or wireless mic

accessory and back. If you have more than one headset (wired or wireless) connected to your Calisto, pressing Audio Key displays a list of all your audio options. Highlight the option you want to switch to, and press OK When the microphone in the base is active you will see a white LED lit on the front side of the unit. .

5 1 key: If you entered a voicemail access number, press and hold 1 from the Main Menu or the

Dial screen to dial it (see Enter Your Voicemail Access Number on page 29).

6 Volume Up/Down: When you are on a call, press +/- to adjust the call volume. When you’re not

on a call, press +/- to adjust the ringer volume. When a call is ringing, press +/- to silence the ringer for that call only.

7 Screen: Use the Control and OK keys on the right to select onscreen items.

8 Softkeys: Press to access the option shown onscreen above the softkey.

9 Control Up: Press to scroll up a list or to increase an onscreen control, such as screen

brightness.

10 OK: Press to select a highlighted item or accept the control setting.

11 Control Down: Press to scroll down a list or to decrease an onscreen control, such as screen

brightness.

Screen

MENUDIAL

Available

9:20 AM

Idle Screen Notiﬁcations

When you are not on a call, the screen displays either the Plantronics logo or some or all of the following information, depending on the connected phone line, the services you have subscribed to (such as voicemail), and/or the softphone you are using:

Status Bar Icons

The status bar is the row of icons at the top of most screens.

1 Your online status, as shown in your softphone*

2 Connected Bluetooth mobile phone or headset status

3 Current time based on your PC clock

4 Missed calls (total for all connected landline, mobile, and softphones*) (not shown)

5 New voicemail (for connected landline and softphones*) (not shown)

*If supported by your softphone. Check the features available for your softphone.

: Shows the level of voice activity during a call. If the call is muted, the indicator displays no

bars.

Headset/headphone/earbud connection indicators

: Your Calisto is connected to a Bluetooth headset. Call audio is routed to the headset.

: Your Calisto is connected to a wired headset, headphones, or earbuds. Call audio is routed

to the headset, headphones, or earbuds.

: You are in a call and your PA50 wireless mic is active.

Outgoing Line

Outgoing phone line indicators

When you make an outgoing call, the call is made by default using the last line you selected on the Dial screen (see Make a Call on page 11). To choose a different line, simply highlight the line of your choice on the Dial screen. If the last line used is unavailable, outgoing calls are made over the ﬁrst available line, in this order: softphone, landline (P830 & P835 models only), mobile phone. Note that you can answer incoming calls from any connected phone line on your Calisto.

: Outgoing calls are made over your default softphone line.

: Outgoing calls are made over your analog landline (P830 & P835 models only).

: Outgoing calls are made over your connected mobile phone line.

Online status indicators (if supported by your softphone application)

If supported by your softphone, your Calisto displays your online status, such as available, busy, away, and so on. Actual icons vary according to the softphone.

Use Call Features

Your Calisto lets you use features such as answering calls from all your

connected phone lines, answering a second incoming call, or making a

second outgoing call.

Make a Call

IMPORTANT: The Dial menu may show “PC Unavailable” even if Calisto 800 is connected to the

PC. Reason: The Dial menu shows PC available for dialing for supported softphone applications that can accept digits from Calisto 800. See “Dial Default Softphone (digits)” under “Make a Call” in the “Calisto 800 Feature Table” that support dialing from Calisto 800. For softphones that do not support dialing via Calisto 800, dialing may still be possible via softphone dialing menu on your PC.

Use the Dialpad

1 To bring up the dialpad from the idle screen or the menu, either press Dial (left softkey) or tap

the unlit dialpad.

NOTE: If the idle screen or the menu is displayed, you can simply enter the number without bringing

up the dialpad.

2 If you want to dial the number using a line other than the current outgoing line (see Outgoing

Line on page 10), select the line you want to use.

3 Enter the number on the dialpad.

NOTE: To delete the last digit you entered, press BACKSPACE (right softkey). To delete all the

digits you entered, press and hold BACKSPACE (right softkey).

4 To dial the number, press Talk/End or OK .

Dial a Call Log Entry

See Use the Call Log on page 14.

Dial a Favorite

See Enter/Edit Favorites on page 15.

Answer or Ignore a Call

Answer a Call Press Answer (right softkey) or Talk/End .

NOTE: If you use a Calisto model P830 or P835 with a landline, see Special Features for Using Your

Calisto P830 with a Landline on page 13.

Ignore a Call

Press Ignore (left softkey). If ringing phone line has voicemail service, the call will continue through to voicemail.

Answer a Second Incoming Call

If you are on a call and receive an incoming call notiﬁcation, do one of the following:

• To put the current call on hold and answer the new incoming call: Press Hold & Answer (right

softkey). You can then switch between the two calls (see Switch Between Calls on page 12).

• To hang up the current call and answer the new incoming call: Press Talk/End to hang up the

current call. Press Answer (right softkey) or Talk/End to answer the new call.

Switch Between Calls

BACK

Dial a Number

Mobile

OPTIONSSWITCH (Flash)

Connected:

555-1212

Press Control Up or Down to highlight the call you want to make active. The other call is automatically put on hold.

NOTE: If you use a Calisto model P830 or P835 with a landline, see Special Features for Using Your

Calisto P830 with a Landline on page 13 for more information on call switching.

Mute a Call

You can mute the currently active call at any time by pressing Mute . The Mute key turns red when call is muted. Press Mute again to unmute the call. The Mute key turns white.

NOTE: If you put a call on hold (by answering a second call, making a second call, or switching

between two active calls), the call on hold is automatically muted.

End a Call

To end the active call, press End (left softkey) or Talk/End Note the following:

• If you have one active call and one call on hold, ending the active call makes the call on hold active.

• If you have one active call and more than one call on hold, ending the active call makes the last

call placed on hold active.

Use Other Call Options

Make a Second Outgoing Call

1 While on a call, press Options > Place new Call.

2 Select an option for making the second call: Dial (dialpad), Call Log, or Favorites. When the

phone begins dialing the second call, the ﬁrst call is placed on hold.

NOTE: The Make a Call option is available only for a phone line that is not currently in use. For

example, if you are on a call on your analog landline, you can make a second outgoing call on your mobile phone or softphone line.

Enter Passwords and Numbers

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