Savi 7210/7220 Office
PLANTRONICS + POLYCOM. NOW TOGETHER AS
for desk phone
Contents
Overview 3
Headset overview 3
Base overview 4
Accessories 5
Hook up system 6
Desk phone setup details 6
Subscribe headset to base 9
Automatic secure subscription 9
Manual over-the-air subscription 9
Ending subscription 9
Fit and charge 10
Wear on the right or left 10
Charge your headset 10
System basics 11
Power on your headset 11
Adjust volume 11
Make, answer, end calls 11
Troubleshooting 12
Headset 12
Desk phone 13
Support 14
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Subscribe
Overview
Headset overview
Mute/unmute
Power
Subscribe
Volume up
Volume down
Call
NOTE **Functionality varies by application. May not function with web-based apps.
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1 2 3 4 5 6 7 8 9
12
10
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Base overview
Desk phone LED
1
Subscribe LED
2
Charging LED
3
Wideband/narrowband audio switch
4
Power jack
5
Handset lifter jack
6
Telephone interface cable jack
7
Auto answer
8
Subscription button
9
Desk phone listening volume
10
Desk phone speaking volume
11
Desk phone configuration switch
12
4
Accessories
1 Electronic hookswitch cable (EHS cable) Electronically and automatically answers/ends a desk
phone call. Enables remote call control with your headset.
2 HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call control
with your headset.
5
NO HEADSET PORT
OR
HEADSET PORT
Hook up system
Using the diagram, connect your headset system.
Desk phone setup details
Choose a desk phone setup A, B, C or D and connect cables.
Desk phone with dedicated headset
A
• Connect one end of the telephone interface cable to the back of the base
• Connect the other end of the telephone interface cable into the dedicated headset port on
the desk phone
• Adjust the configuration switch on the bottom of the base to default A, which works for most
phones. Use configuration D for Cisco phones.
port
USE
NOTE Use this setup if you are not using the HL10 lifter or EHS cable. In this configuration, press
both the headset
answer or end calls.
button on your desk phone and the call control button on the headset to
B Desk phone (standard)
6
USE
• Connect one end of the telephone interface cable to the back of the base
• Disconnect the handset coil cord from the base of the desk phone and re-connect it to the
telephone interface cable junction box
• Finally connect the remaining end of the telephone interface cable into the open handset port
on the desk phone
• Adjust the configuration switch on the bottom of the base to default A, which works for most
phones. Use configuration D for Cisco phones.
NOTE Use this setup if you are not using the HL10 lifter or EHS cable and your desk phone does
not have a dedicated headset port. In this configuration, manually remove the handset on your
desk phone and press the call control button on the headset to answer or end calls.
C Desk phone + EHS cable (sold separately)
USE
• Adjust the configuration switch on the bottom of the base to default A, which works for most
phones.
D Desk phone + HL10 lifter (sold separately)
7
USE
• Adjust the configuration switch on the bottom of the base to default A, which works for most
phones. Use configuration D for Cisco phones.
8
Subscribe headset to base
The headset and base that came in the box are subscribed (connected) to each other. However, if
you wish to use a new headset or need to restore subscription to your current headset, the units
can be subscribed to each other by the following two methods.
Automatic secure
subscription
Manual over-the-air
subscription
Ending subscription
With your system idle, docking a headset will automatically subscribe it to the base, making it the
primary headset. The Power on/Subscription LED will
become solid white when the new subscription is established.
1 With your system idle and your headset undocked, press and hold the Subscription button on the
back of the base for 4 seconds. The subscription LED on the display panel will flash green.
2 Press and hold the Volume up button on the headset for 4 seconds until the headset LED turns
solid white. When the subscription LED on the base becomes solid green, the headset and base are
subscribed to one another.
NOTE If the subscription process times out after 2 minutes or if the subscription process fails, the
subscription LED on the base will go dark for 3 seconds and then re-illuminate steadily to indicate
power is applied to the base. If this occurs, try to re-subscribe the headset again.
If the base is in subscription mode and you want to stop the base from searching for a headset,
press the subscription button again. The subscription LED on the base will go dark for three
seconds and then re-illuminate steadily to indicate power is applied to the base.
flash white during subscription process and
9
Fit and charge
Wear on the right or left
Charge your headset
To position the microphone on the right or left side, rotate the microphone boom up and over.
Gently bend the boom so it is approximately 2 finger widths from the corner of your mouth.
Place the headset in the charge cradle. The charging LED will flash green when charging the
headset and turn off when the headset is fully charged. Charge for at least 20 minutes prior to the
first use. Charge for 3 hours to get 8 hours of talk time.
10
System basics
Power on your headset
Adjust volume
Make, answer, end calls
To turn on the headset, slide the Power button.
• Headset volume Fine-tune your headset volume by adjusting the volume controls.
• Desk phone volume When you are on a desk phone call and your voice is too quiet/loud, adjust
the microphone volume on the bottom of the base. If your caller's voice is too loud/quiet on a
desk phone call, adjust the base volume dial.
• Base ringtone volume Adjust the base ringtone volume on the bottom of the base. This ringtone
alerts you if you are not wearing your headset and a call comes in. There are 4 base ringer
settings: off, low, medium and high.
Make a call (deskphone)
1 Tap the headset call button. The desk phone
hear a dial tone in your headset.
icon lights up on your base display. You should
NOTE Press your phone's Headset button or manually remove the handset if you don't have an
HL10 lifter or EHS cable.
TIP If you do not hear a dial tone, turn over the base and adjust the switch (A--G). “A” works for the
majority of desk phones."D" works for Cisco phones.
2 Dial from your desk phone.
End/take a call
To answer or end a call, tap the headset Call button.
NOTE If you don't have an HL10 lifter or EHS cable, press your phone's Headset button or remove
the handset when answering a call and hang up when ending a call.
Mute a call
Tap the Mute button to mute a call, you hear 3 quick tones. The corresponding base icon turns red.
Tap again to unmute.
Hold a call
To hold an active call, press the Volume Up or Down button for 4 seconds. Press the Call button to
resume a held call.
Switch between calls (flash)
To switch between calls, press the Volume Up or Down button for 4 seconds.
Auto-answer
Automatically answer an incoming call by removing the headset from the charging cradle by
sliding the Auto-answer button
to the left.
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Troubleshooting
Headset
I can’t hear a dial tone in the
headset.
• Make sure your headset is charged.
• Make sure your headset is subscribed to base. See Subscribe
headset to base.
• Adjust the configuration switch (A--F) on the bottom of the base
until a dial tone is heard. The default A works for most phones.
ATTENTION Use configuration D for Cisco phones. Cisco phones
connected with EHS cable use configuration A.
• Make sure your desk phone is connected correctly to your base.
See Desk phone setup details on page 6Desk phone setup details.
• If your base is connected to your desk phone's dedicated headset
port, press the desk phone's headset button to hear a dial tone.
• If your base is connected to your desk phone's dedicated headset
port, press the desk phone's headset button and base's desk
phone button to hear a dial tone.
• If your base is connected to your handset port, manually remove
the handset to hear a dial tone (if you do not have an EHS cable or
HL10 lifter).
• Make sure your HL10 lifter is lifting the handset high enough to
operate the hookswitch; set to a higher setting if necessary.
• Adjust the headset's listening volume. See Adjust volume.
• If the volume is still too low, adjust the desk phone listening
volume on the base. See Adjust volume.
I hear static.
The sound is distorted.
I hear echo in the headset.
• Make sure there is at least 12 inches between your base and your
computer, and 6 inches between your base and your telephone. If
adjusting the distance doesn’t help, your headset is going out of
range, move closer to the base. See Position Your Base
.
• Lower the desk phone speaking volume and/or desk phone
listening volume on the base. For most telephones the correct
setting is position 2. See Adjust volume.
• If your desk phone has a volume control, lower until the distortion
disappears.
• If the distortion is still present, adjust the headset volume control
to lower the headset speaker volume. See Adjust volume.
• Make sure there is 12 inches between your base and your
computer, and 6 inches between your base and your telephone.
See Position Your Base.
• Lower the desk phone speaking volume and/or desk phone
listening volume on the base. For most telephones the correct
setting is position 2. See Adjust volume.
• If the audio level is too low in this position, increase the headset
volume. See Adjust volume.
• If your speaking volume is too low for your listener in this position,
adjust the position of the headset to make sure the microphone is
as close as possible to your mouth.
12
People I talk to can hear a buzz in
the background.
• Move the base further away from your phone. See Position Your
Base.
• If the base power supply is plugged into a power strip, plug it into
the wall directly.
Desk phone
The handset lifter is installed but
does not lift the handset.
I can’t hear my desk phone dial tone
in the headset.
• Be sure the handset lifter power cord is firmly pushed into the
handset lifter jack on the base.
• Adjust the configuration switch (A--F) on the bottom of the base
until a dial tone is heard. The default A works for most phones.
ATTENTION Use configuration D for Cisco phones. Cisco phones
connected with EHS cable use configuration A.
• Make sure your desk phone is connected correctly to your base.
See Desk phone setup details.
• If your base is connected to your desk phone's dedicated headset
port, press the desk phone's headset button to hear a dial tone.
• If your base is connected to your desk phone's dedicated headset
port, press the desk phone's headset button and base's desk
button to hear a dial tone.
phone
• If your base is connected to your handset port, manually remove
the handset to hear a dial tone (if you do not have an EHS cable or
HL10 lifter).
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Support
NEED MORE HELP?
plantronics.com/support
Plantronics, Inc.
345 Encinal Street
Santa Cruz, CA 95060
United States
©
2019 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are
trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.
215231-06 11.19
Plantronics B.V.
Scorpius 171
2132 LR Hoofddorp
Netherlands
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