Plantronics 420 User Manual

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Blackwire™ C420

USER GUIDE

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Welcome

Welcome to the Plantronics family of headset products. Plantronics provides a wide range of products from mission-critical and business-critical applications to personal communications and entertainment. For additional information visit our web site at plantronics.com where you can visit our 24/7 support, browse through our knowledge base, chat live or ask a question. We also feature a variety of installation tutorials to make set up quick and easy.

Please refer to the safety information found in the Quick Start Guide for important product safety information prior to installation or use of the product.

Table of Contents

Package Contents

Registering your Product Online 2

Technical Assistance 2

Package Contents 3

Features 3

Powering On 4

Installing Plantronics Software 4

Headset Features 5

Using the Headset 6

Media Manager 7

Troubleshooting 8

Registering Your Product Online

Visit plantronics.com/productregistration to register your product online so we can provide you with the best possible service and technical support.

Technical Assistance

Visit our Web site at plantronics.com/support for technical support including frequently asked questions, compatibility and accessibility information. The Plantronics Technical Assistance Center (TAC) is also ready to assist you. Dial (800) 789-4971.

Blackwire C420

Case

Features

Mute/Unmute LED

Volume Up

Volume Down

Answer/End

We recommend that you install the Plantronics software. Though your headset will

operate without it, the soft ware is required in order to use the call answer/end function with your Unif ied Communications application from the inline control. Go to

plantronics.com/software and click the Software Downloads tab. Follow the instructions

to download and install the software.

WARNING Do not use headphones/headsets at high volumes for an extended

period of time. Doing so can cause hearing loss. Always listen at moderate levels. See

plantronics.com/healthandsafety for more information on headsets and hearing.

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Powering On

Powering on the Blackwire C420

The USB headset is automatically powered on upon inser ting into the USB por t of the computer.

Installing Plantronics software

For the abilit y to remotely detect and answer/end a call from your softphone application via the headset call control button install Plantronics Unified Runtime Engine provided with the Plantronics product or download from a convenient web site.

1. If a Plantronic s CD is provided, insert the CD and follow the installation instructions.

2. Or, you may download the latest version of this software from the plantronics.com/software page.

3. Your softphone may require you to choose which audio device you wish to use.

Please refer to softphone documentation for details.

Configuration and status

The Plantronics Control Panel is included in a Typical Install option. Start the Plantronics Control Panel from the Windows Star t Programs menu. The Plantronics Control Panel screen will let you view status, change device parameters, set preferences, etc.

Headset Features

Receiver

Ear Cushion

Boom

Noise-Canceling Microphone

2.1

Headset Cord

2.2

Software Update Manager

All sof tware for your Plantronics device can be remotely updated if and when updates are available. Start Plantronics Update Manager from Windows Start Programs menu to change settings such as automatic or manual check for updates.

2. Adjust the Microphone Boom and Headband

2.1 Rotate the microphone boom until it is aligned with your mouth.

2.2 Lengthen or shorten the headband until it fits comfortably. The foam

cushions should sit comfortably over the center of your ears.

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3.1

3.2

Adjusting Volume

To increase listening volume, press the upper end (+) of the volume button. To decrease listening volume, press the lower end (–).

To adjust the listen or speak volume of the softphone, please refer to the softphone user documentation.

To adjust the listen or speak volume of the audio devic e on t he comput er, use the Sound and Audio Device section on the control panel.

Muting a Call

During a call, briefly press the m ute b utton to mute t he mi crop hone. When muted, the Mute LED will be lit.

To unmute press the button again.

3.3

3. Rotate the Boom for Storing in Case

3.1 Rotate the boom up so it is aligned with the headband as shown.

3.2 Fold the ear cushions flat as shown.

3.3 Place in case.

Using Your Headset

Answering/ Ending/ Making Calls

To make a call, simply dial the number via your sof tphone application.

To answer or en d a ca ll, press the answer/end button.

For softphones not compatibl e wit h Plantronics software Check the Plantronics

softphone compatibility list at plantronics.com/software for the most current information. If your softphone is not cur rently suppor ted by Plantronics software, remote detection and answer/end via the headset does not function. Pressing the call control button on the headset will not function; you must answer the call from the softphone.

Putting a call on hold

If your softphone supports this feature, holding down the answer/end button for 2 seconds will place the call on hold. Refer to your softphone’s user guide for additional features availa ble while on hold. Pressing the answer/end button again will take the call of f hold.

Media Manager

Plantronics software provides user selectable options to manage the output to your headset from supported media players when a call comes in and when it ends. The Media Player feature is in the Preferences tab of the Plantronics Control Panel. Select Start Menu>

Programs>Plantronics>Plantronics Control Panel.

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Troubleshooting

Problem Solution

I cannot hear caller.

Callers cannot hear me.

Sound in headset is disto rted. I can hear echo in headset.

The other headset I was us ing to listen to m usic does not work any more.

My headset stop s res pond ing to button presses.

My headset does not work with the headset I am using on my PC. (I cannot answer or disconnect from the headset call button).

• The USB headset is not set as the

default audio device. Use the Audio settings in Windows under Sounds and Audio Devices to select “Blackwire C420” as the audio device.

• Listening volume is too low. Press the

volume up button on the headset.

• Headset is muted. Press the mute

button on headset to unmute the microphone.

• Headset microphone boom aligned

incorrectly. Align the headset boom with your mouth.

• The USB headset is not set as the

default Voice device. Use the Voice settings in Windows under Sounds and Audio Devices to select “Blackwire C420” as the voice device.

• Lower the listen volume on your

softphone until the distortion disappears.

• Adjust volume on headset.

• The USB headset will set itself as the

default audio device in Windows. Use the Audio settings in Windows under Sounds and Audio Devices to change the device used for audio.

• When a PC goes into standby or

hibernation, the USB headset no longer is powered on. Be sure your PC is in an active state.

• Check compatibility list on

plantronics.com/software to ensure

your softphone is compatible for remote answer and disconnect.

• When a PC goes into standby or

hibernation, the USB headset is no longer powered on. Be sure your PC is in an active state.

• Be sure Pla ntronics software is installed

and running.

Plantronics, Inc.

345 Encinal Street

Santa Cruz, CA 95060

United States

Tel: 800-789-4971

plantronics.com

For product support contact us at plantronics.com/support.

©2010 Plantronics, Inc. All rights reserved. Plantronics, the logo design, Blackwire, and Sound Innovation are trademarks or registered trademarks of Plantronics, Inc. Windows is a registered trademark of Microsoft Corporation in the United States and other countries. All other trademarks are the property of their respective owners.

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