PLANET UMG-2000 User Manual
Unified Office Gateway
UMG-2000
UMG-2100
UMG-2200
User's Manual
Version 1.0.0
Copyright
Copyright (C) 2010 PLANET Technology Corp. All rights reserved.
The products and programs described in this User’s Manual are licensed products of PLANET
Technology, This User’s Manual contains proprietary information protected by copyright, and this
User’s Manual and all accompanying hardware, software, and documentation are copyrighted.
No part of this User’s Manual may be copied, photocopied, reproduced, translated, or reduced to
any electronic medium or machine-readable form by any means by electronic or mechanical.
Including photocopying, recording, or information storage and retrieval systems, for any purpose
other than the purchaser's personal use, and without the prior express written permission of
PLANET Technology.
Disclaimer
PLANET Technology does not warrant that the hardware will work properly in all environments and
applications, and makes no warranty and representation, either implied or expressed, with respect
to the quality, performance, merchantability, or fitness for a particular purpose.
PLANET has made every effort to ensure that this User’s Manual is accurate; PLANET disclaims
liability for any inaccuracies or omissions that may have occurred.
Information in this User’s Manual is subject to change without notice and does not represent a
commitment on the part of PLANET. PLANET assumes no responsibility for any inaccuracies that
may be contained in this User’s Manual. PLANET makes no commitment to update or keep current
the information in this User’s Manual, and reserves the right to make improvements to this User’s
Manual and/or to the products described in this User’s Manual, at any time without notice.
If you find information in this manual that is incorrect, misleading, or incomplete, we would
appreciate your comments and suggestions.
FCC Warning
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the Instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at his own expense.
FCC Caution
To assure continued compliance (example-use only shielded interface cables when connecting to
computer or peripheral devices). Any changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the Following two
conditions: (1) This device may not cause harmful interference, and (2) this Device must accept any
interference received, including interference that may cause undesired operation.
CE mark Warning
The is a class A device, In a domestic environment, this product may cause radio interference, in
which case the user may be required to take adequate measures.
Energy Saving Note of the Device
This power required device does not support Stand by mode operation.
For energy saving, please remove the DC-plug or push the hardware Power Switch to OFF position
to disconnect the device from the power circuit.
Without remove the DC-plug or switch off the device, the device will still consuming power from the
power circuit. In the view of Saving the Energy and reduce the unnecessary power consuming, it is
strongly suggested to switch off or remove the DC-plug for the device if this device is not intended to
be active.
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Trademarks
The PLANET logo is a trademark of PLANET Technology. This documentation may refer to
numerous hardware and software products by their trade names. In most, if not all cases, these
designations are claimed as trademarks or registered trademarks by their respective companies.
WEEE Warning
To avoid the potential effects on the environment and human health as a result of
the presence of hazardous substances in electrical and electronic equipment, end
users of electrical and electronic equipment should understand the meaning of the
crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal
waste and have to collect such WEEE separately.
Safety
This equipment is designed with the utmost care for the safety of those who install and use it.
However, special attention must be paid to the dangers of electric shock and static electricity when
working with electrical equipment. All guidelines of this and of the computer manufacture must
therefore be allowed at all times to ensure the safe use of the equipment.
Revision
User’s Manual for PLANET Unified Office Gateway
Model: UMG-2000 / UMG-2100 / UMG-2200
Rev: 1.0 (December. 2010)
Part No.: EM-UMG2000 Series_v1.0
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Table of Contents
1. Introduction................................................................................................................7
1.1 Product Features.................................................................................................8
1.2 Package Contents.............................................................................................10
1.3 Application.........................................................................................................11
1.4 Outlook ..............................................................................................................13
1.4.1 Front Panel ...............................................................................................13
1.4.2 Rear Panel ................................................................................................14
1.5 Technical Specifications...................................................................................15
2. Installation................................................................................................................17
2.1 Hardware Installaion.........................................................................................17
2.1.1 Unpack the UMG-2000 Series ..................................................................17
2.1.2 Choosing a Setup Location.......................................................................17
2.1.3 Preparing for Setup...................................................................................18
2.1.4 Precautions ...............................................................................................18
2.1.5 Installation Consideration..........................................................................18
2.1.6 The Desktop Brackets Installation.............................................................19
2.1.7 The Rack Mount Installation......................................................................19
2.1.8 The Hard Disk Insta
2.2 Physical Connection.........................................................................................22
2.2.1 WAN Connection.......................................................................................22
2.2.2 LAN Port Connection ................................................................................22
2.2.3 PSTN FXO Port Connection .....................................................................23
2.2.4 ISDN T1/E1 Port Connection ....................................................................23
2.3 Quick Setup Wizard ..........................................................................................24
2.3.1 First Time Login ........................................................................................24
2.3.2 Welcom to Quick Start...............................................................................25
3. Web Management - Home.......................................................................................33
3.1 Overview............................................................................................................33
3.2 Spanning Tree Protocol....................................................................................34
3.3 Alert Log ............................................................................................................35
4. Web Management - User.........................................................................................36
4.1 User Overview...................................................................................................36
4.2 Deleting a User Account...................................................................................37
4.3 Updating the User Setting................................................................................37
4.4 Creating a User Account ..................................................................................38
4.5 Departments and Groups
4.6 Deleting a Group...............................................................................................39
5. Web Management - Network...................................................................................40
5.1 Overview............................................................................................................40
5.2 Internet...............................................................................................................42
5.3 Local Network....................................................................................................42
5.4 Service...............................................................................................................43
5.5 The VPN Log......................................................................................................43
6. Web Management - Wireless...................................................................................44
6.1 Overview
6.2 Wireless Setting................................................................................................45
6.3 Wireless Clients ................................................................................................46
6.4 Blocking the Connected Wireless Client ........................................................46
6.5 Wireless MAC Block List..................................................................................47
7. Web Management - Storage
7.1 Storage Overview..............................................................................................49
............................................................................................................44
llation .........................................................................21
.................................................................................39
....................................................................................48
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7.2 View a Volume by SMB.....................................................................................50
7.3 Updating a Volume............................................................................................50
7.4 Deleting a Volume .............................................................................................51
7.5 Creating a Storage Volume...............................................................................51
7.6 Storage Setting..................................................................................................53
7.7 Storage Bakcup and Restore...........................................................................54
7.8 The Storage Log................................................................................................55
8. Web Management - PBX..........................................................................................56
8.1 IP PBX Overview ...............................................................................................56
8.2 IP PBX Call Setting............................................................................................58
8.3 Voice...................................................................................................................60
8.4 IP PBX Call Rules..............................................................................................61
8.5 IP PBX Channel Setting....................................................................................62
8.6 SIP Trunk Setting ..............................................................................................63
8.7 IP PBX Call Refere
nce ......................................................................................64
8.8 IP PBX Call Log.................................................................................................65
9. Web Management - Email........................................................................................66
9.1 Email Overview..................................................................................................67
9.2 Email Basic Setting...........................................................................................68
9.3 Email Blacklist...................................................................................................69
9.4 Email Alias......................................................................................................... 70
9.5 Email Forward ...................................................................................................71
9.6 Email Log...........................................................................................................72
10. Web Management - FTP ........................................................................................73
10.1 FTP Overview ..................................................................................................73
10.2 FTP Setting......................................................................................................73
10.3 FTP Account....................................................................................................73
10.4 FTP Log............................................................................................................74
11. Web Server .............................................................................................................75
11.1 Web Server Overview......................................................................................75
11.2 Web Server Settings .......................................................................................75
12. Web Management - Security.................................................................................76
12.1 Security Overview...........................................................................................76
12.2 Security Setting...............................................................................................77
12.3 Content Filter...................................................................................................79
12.4 Access Control................................................................................................80
12.5 Port Forwarding ..............................................................................................81
12.6 Security Log ....................................................................................................82
13. Web Management - System...................................................................................83
13.1 System Overview
............................................................................................83
13.2 System Setting................................................................................................84
13.3 System Event Log...........................................................................................85
14. Web Management - Branch-to-Branch.................................................................86
14.1 Branch-to-Branch Setup.................................................................................86
14.2 Secruity Channel.............................................................................................86
14.3 Remote Calls ...................................................................................................86
14.4 Remote Data Synchronization .......................................................................87
14.5 Shared Services..............................................................................................87
14.6 Global user Profile
..........................................................................................88
14.7 Centralized Configuration management .......................................................88
14.8 Branch-to-Branch Overview...........................................................................88
14.9 Delete a Branch...............................................................................................90
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14.10 Branch-to-Branch Setting ............................................................................91
14.11 Branch Users.................................................................................................92
14.12 Branch-to-Branch Log..................................................................................92
15. Web Management - Maintenance..........................................................................93
15.1 System.............................................................................................................93
15.2 Software Update..............................................................................................94
15.3 Diagnose..........................................................................................................94
15.4 Remote Service...............................................................................................95
16. Personal Account W eb Administration................................................................96
16.1 User Login .......................................................................................................96
16.2 User Home Page..............................................................................................97
16.3 Access to Administrator.................................................................................98
16.4 Personal Setting..............................................................................................98
16.5 Contract List
16.6 Personal Call Records
....................................................................................................99
....................................................................................99
16.7 Call Reference...............................................................................................100
16.8 Logout............................................................................................................100
Appendix A - Fast Recovery .....................................................................................101
Welcome to Fast Recovery
Fast Recovery
.......................................................................................................101
..................................................................................101
Appendix B - Hard Disk Hot Plug .............................................................................103
Before Unplug .......................................................................................................103
Unplug Disk...........................................................................................................103
Insert a New Disk (Hot-Plug)................................................................................103
Appendix C - Remote Access...................................................................................104
Appendix D – Scenario Example..............................................................................105
Case 1_X-Lite how to register on the UMG-2000 Series....................................105
Case 2_ VIP-880 VoIP Gateway how to register on the UMG-2000 Series........111
Case 3_ VIP-281GS GSM Gateway how to register on the UMG-2000..............116
Case 4_ VIP-254 and VIP-360PT how to register on the UMG-2000..................125
Case 5_ How do you setup a VPN with UMG-2000 Series.................................132
Case 6_ How to use LCR function on UMG-2000 Series ...................................141
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1. Introduction
The PLANET UMG-2000 Series is a new model in PLANET Unified Office Gateway series
to provide total IT solution for the small and medium business (SMB). It integrates
commonly used office appliance features and provides Internet Access, IP PBX, Fax /
E-mail server, data storage and print server services in one device. With built-in 24-Port
Fast Ethernet plus 2-Port Gigabit Ethernet Switch, Wireless Access Point, 4 / 8-Port FXO,
and 1-Port T1/E1 application. The UMG-2000 Series allows you to connect to various
Internet and telephone carriers.
Via the 4 / 8-Port FXO and the 1-Port T1/E1 interface, the UMG-2000 Series provides a
feature-rich IP PBX system that supports seamless communications between existing
PSTN/ISDN calls, analog, IP phones and SIP-based endpoints. Branch-to-Branch secured
network and call features bring your remote offices together. The UMG-2000 Series
facilitates sharing files safely between multiple office locations through secure channels.
For VoIP functions, the users can call any extension from any remote location without
paying local or long distance charge. Smart Wizard automatically adjusts your configuration
and guides you through initial setup. The administrator can easily manage user accounts
with privilege and access control.
In the storage feature, the storage volumes can be created for individual users and groups
within the corporate. The UMG-2000 Series is also as the Web and E-mail servers that are
able to be set up with one mouse click. It provides schedule automated snapshot and
backup tasks to prevent data loss. Besides the above functions, the extensive features
include DMZ support, VoIP call control, Call Detail Record (CDR), Least Cost Routing
(LCR), and Busy Lamp Field (BLF), configuration backup and restore, secure remote
management capabilities and many more.
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1.1 Product Features
IP PBX / VoIP Service
¾ SIP 2.0 (RFC3261)
¾ PSTN/ISDN Support
¾ Call-Parking, Echo Cancellation
¾ FXO/ISDN Disconnection Tone Detection
¾ QoS Support
¾ Music on Hold and Upload Music Files for MoH
¾ Telephone Conference, 3-Way Calling
¾ Voicemail to E-mail
¾ Forwards to Voicemail on No-Answer
¾ Supports Call Hold, Call Waiting
¾ Blacklist of Number Patterns
¾ Call Privilege Control, Call Log
¾ 450 Minutes Recording Time
¾ Unconditional, Unavailable, Busy Call Forward
¾ Fax Server Support
¾ Multiple SIP Trunk Support
¾ Upload Sound Files for IVR
¾ Least Cost Routing (LCR)
¾ Busy Lamp Field (BLF)
E-mail Service
¾ Supports POP3, SMTP, IMAP
¾ Secured Socket Layer (SSL)
¾ Junk Mail Filtering
¾ E-mail Storage Quota
¾ E-mail Alias Group Assignment
¾ Mail Attachment Size Restriction
¾ User E-mail Storage Quota
¾ E-mail Log Record Management
¾ Anti-Virus and Anti-Spam
¾ Auto Backup, Auto Reply
¾ E-mail White and Black list Based on Domain
¾ Name, User Name, and E-mail Address
¾ Supports Web Mail
¾ Supports Mail Service via DDNS
Internet Security Service
¾ Static IP, PPPoE, DHCP, PPTP, L2TP
¾ Web Content Filter by Domain and Keyword
¾ Access Control List (ACL)
¾ URL / IM / P2P Blocking
¾ Firewall / NAT
¾ IPSec / PPTP / L2TP Pass-through
¾ DoS Attack Protection (TCP SYN Flood, UDP Flood, ICMP Flood, Ping of Death)
¾ UPnP and DMZ
¾ Site-to-Site SSL VPN
¾ PPTP VPN Remote Access
¾ RIP / Static Route
¾ IP-MAC Binding
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Network Storage Service
¾ RAID 0, 5, 10, and JBOD
¾ Up to 4TB Hot-swap Disk Array
¾ Supports User Network Storage Quota
¾ Compatible Windows 2000 / XP / Vista, Mac, Linux
¾ Scheduled Auto Backup, Auto Snapshot
¾ Support User / Group Privilege ACL
System Management
¾ Single Point of Management
¾ System Logging with E-mail Alert
¾ Fast Recovery with Remote Service
¾ Environment Monitoring
¾ Dynamic Domain Name Services (DDNS)
¾ Multiple Domain Name Support
¾ Multiple Hostname Support
WiFi Service
¾ 1 x 802.11b/g/n Wireless Access Point
¾ 2 x RP-SMA Detachable Antenna
¾ Security: WEP / WPA / WPA2
¾ SSID
¾ Wireless 802.1x Authentication
24+2G Switch Service
¾ IEEE 802.1d Spanning Tree
¾ IGMP Snooping
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1.2 Package Contents
UMG-2000 / UMG-2100 / UMG-2200 Unit x 1
AC Power Cord x 1
CD x 1
Quick Installation Guide x 1
Ear Brackets x 2
Desk Brackets x 2
Brackets Fixing Screws x 12
Plug Screws x 4
Disk Carrier Screws x 25
If any of above items are damaged or missing, please contact your dealer immediately.
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1.3 Application
Highly Integrated IT Services
Providing IP PBX / VoIP, Internet Security, E-mail / FAX Server, Switch, Wireless AP, and
Network Storage service, the UMG-2000 / UMG-2100 Series (Use “UMG Series” to
represent UMG-2000 / UMG-2100 Series at the following descriptions) features single
point of management to improve IT service ability.
The UMG Series benefits the SMBs lower cost of ownership, quick and easy deployment,
low noise, space saving and energy conservation for better business environment.
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Office Voice and Data Communication
The exchange of business data and voice with high security and superior performance is in
great demand. A secure channel based on SSL VPN is built for data synchronization. A
private voice switching system helps to avoid local or long distance charges by exchanging
voice via a secure Internet tunnel. Additionally, web based remote management makes it
possible to manage all IT resources in your branches without leaving your own office. The
UMG Series supports Branch-to-Branch up to 8 offices.
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1.4 Outlook
1.4.1 Front Panel
1 PWR LED
2 Internet LED
3 PBX LED
4 WLAN LED
5 E-mail LED
6 Firewall LED
7 Alert LED
8 1~24 LED
9 25~26 LED
10 FTX LED
11 BTB LED
12
Storage 1~4
LED
13 Disk Carrier Handler
14 Disk Carrier switch Press the button to pop out the SATA carrier
On Power On
Off Power Off
On Connect to Internet
Off Disconnect to Internet
On PBX function turn on
Off PBX function turn off
On Wireless function turn on
Off Wireless function turn off
On E-mail function turn on
Off E-mail function turn off
On Firewall/Security function turn on
Off Firewall/Security function turn off
On Don’t insert or pull put hard disk
Off Normal status
On Connect to 1~24 10/100Mbps LAN ports
Off Disconnect to 1~24 10/100Mbps LAN ports
On Connect to 25~26 10/100/1000Mbps LAN ports
Off Disconnect to 25~26 10/100/1000Mbps LAN ports
On
Fault redundant unit is connected and activated (future
feature)
Off Fault redundant unit is not available (future feature)
On Branch to Branch SSL VPN secure link is established
Off
Branch to Branch SSL VPN secure link is not enabled
or disconnected
On Read/Write data in the hard disk
Off Don’t Read/Write data in the hard disk
Push the handler to lock the carrier. Unlock and pull
the hander to get the carrier out
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1.4.2 Rear Panel
1 Cooling Fans System cooling fans on rear panel
UMG-2000 : 4 x RJ-11 (4 x FXO)
2 Voice (P1)
3 Wireless (P2) 1 x 802.11b/g/n Wireless Access Point, 2 x Antenna Detachable
4, 5 LAN
6 WAN
7 USB
8 Cooling Fan
9 AC PWR
UMG-2100 : 1 x RJ-45 (1 x T1/E1)
UMG-2200 : 8 x RJ-11 (8 x FXO)
1~24 ports: 24 x RJ-45 (10/100Base-TX, Auto-Negotiation, Auto
MDI/MDI-X)
25~26 ports: 2 x RJ-45 (10/100/1000Base-T, Auto-Negotiation,
Auto MDI/MDI-X)
1 x RJ-45 (10/100Base-TX, Auto-Negotiation, Auto MDI/MDI-X)
2 x USB2.0 (future feature)
Power supply cooling fan
100~127V AC 6.3A, 200~240V AC 3.0A, 50/60 Hz, 200 Watts
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1.5 Technical Specifications
Hardware Specification
Case 2U high Rack or Desk
WAN 1 x RJ-45 (10/100Base-TX,
LAN
SATA support 4-Port SATA Controller (SATA I, SATA II Hard Disk)
Hard Disk Hot-Swappable SATA Disk (4 x 80GB/160GB/250GB/500GB/1TB)
Voice
Wireless 1 x 802.11b/g/n Wireless Access Point, 2 x RP-SMA Detachable Antenna
USB 2 x USB2.0 (future feature)
LED Indicators
Software Specification
VoIP
IP PBX
2 x RJ-45 (10/100/1000Base-T, Auto-Negotiation, Auto MDI/MDI-X)
24 x RJ-45 (10/100Base-TX, Auto-Negotiation, Auto MDI/MDI-X)
UMG-2000: 4 x RJ-11 (4 x FXO)
UMG-2100: 1 x RJ-45 (1 x T1/E1)
UMG-2200: 8 x RJ-11 (8 x FXO)
1 x PWR LED
1 x Internet LED
1 x PBX LED
1 x WLAN LED
1 x E-mail LED
1 x Firewall LED
1 x Alert LED
4 x Storage LEDs
1 x BTB LED
1 x FTX LED
26 x LAN LEDs
SIP protocol
- SIP 2.0 (RFC3261,RFC2833)
Registration
- Factory Default: 50 nodes, Max. 250 nodes
Calls
- Max. 50 concurrent calls
Voice Compression Code Technology
- G.711, G.726, G.723.1 (5.3, 6.3kbps), G.729A (8kbps), GSM
Echo Cancellation
- G.165/G.168
Gain Control
- In/Out +/-6db
Voice Processing
- Voice Activated Detection
- DTMF Detection/Generation
- G.165/G.168 Echo Cancellation (ECN)
- Comfort Noise Generation (CNG)
- Gain Control
- Support call hold, call waiting, 3-way call conference with feature phones
- Built-in in-line call transfer
- Unconditional, unavailable, busy call forward, custom time of no answer
- Per-calling-number forward and rejection
- Group-based call pick-up
- Call-parking
- Inter-PBX SIP trunking
- Multi-room meet-me conference
- Auto-attendant
- Voice mail system
Auto-Negotiation, Auto MDI/MDI-X
)
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