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720p Wireless IR PT
IP Camera
►ICA-W7100
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720P Wireless IR PT IP Camera
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Copyright
Copyright © 2014 by PLANET Technology Corp. All rights reserved. No part of this
publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or
translated into any language or computer language, i n any form or by any mean s, electroni c,
mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written
permission of PLANET.
PLANET makes no representations or warranties, either expressed or implied, with respect
to the contents hereof and specifically disclaims any warranties, merchant ability or fitness for
any particular purpose. Any software described in this manual is sold or licensed "as is".
Should the programs prove defective following their purchase, the buyer (and not PLANET,
its distributor, or its dealer) assumes the entire cost of all necessary s ervicing, repair, and
any incidental or consequential damages resulting from any defect in the software. Further,
PLANET reserves the right to revise this publication and to make changes from time to time
in the contents hereof without obligation to notify any person of such revision or changes.
All brand and product names mentioned in this manual are trademarks and/or
registered trademarks of their respective holders.
Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates ,
uses, and can radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
4. Consult the dealer or an experienced radio technician for help.
FCC Caution
To assure continued compliance, for example, use only shielded interface cables when
connecting to computer or peripheral devices. Any changes or modifications not expressly
approved by the party responsible for compliance could void the user’s authority to operate
the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired
operation.
Federal Communication Commission (FCC) Radiation Exposure Statement
This equipment complies with FCC radiation exposure set forth for an uncontrolled
environment. In order to avoid the possibility of exceeding the FCC radio frequency
exposure limits, human proximity to the antenna shall not be less than 20 cm (8 inches)
during normal operation.
Safety
This equipment is designed with the utmost care for the safety of those who in stall and u se it.
However, sp ecial attentio n must be paid to the dangers of electric shock and static electricity
when working with electrical equipment. All guidelines of this and of the computer
manufacture must therefore be allowed at all times to ensure the safe use of the equipment
.
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CE Mark Warning
This is a Class B product. In a domestic environment, this product may cause radio
interference, in which case the user may be required to take adequate measures.
WEEE Regulation
To avoid the potential effects on the environment and human health as a result of
the presence of hazardous substances in electrical and electronic equipment, en d
users of electrical and electronic equipment should understand the meaning of
the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted
municipal waste; they should be collected separately.
Revision
User’s Manual of PLANET 720p Wireless IR PT IP Camera
Model: ICA-W7100
Rev: 1.00 (December, 2014)
Part No. EM-ICA-W7100_v1.0
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Table of Contents
Chapter 1. Product Introduction ...................................................................6
1.1 Package Contents...............................................................................6
1.2 Overview.............................................................................................6
1.3 Features..............................................................................................8
1.4 Product Specifications.........................................................................9
Chapter 2. Hardware Interface................................................................... 11
2.1 Physical Descriptions........................................................................11
2.2 Hardware Installation........................................................................13
2.3 Initial Utility Installation......................................................................16
2.4 Setting up ActiveX to use the Internet Camera.................................22
2.4.1 Internet Explorer 6 for Windows XP........................................22
2.4.2 Internet Explorer 7 for Windows XP ........................................23
2.4.3 Internet Explorer 7 for Windows Vista.....................................24
Chapter 3. Web-based Management.........................................................26
3.1. Introduction......................................................................................26
3.2. Connecting to Internet Camera........................................................26
3.3 Live View ..........................................................................................31
3.4 Playback...........................................................................................32
3.5 Media Management..........................................................................32
3.5.1 Video Setting ..........................................................................33
3.5.2 Audio Setting ..........................................................................34
3.5.3 Camera Setting.......................................................................34
3.5.4 OSD & Mask Settings.............................................................35
3.6 Networking........................................................................................35
3.6.1 TCP/IP Setting........................................................................36
3.6.2 Wi-Fi Setting...........................................................................37
3.6.3 Port Management...................................................................40
3.6.4 PPPoE Setting........................................................................40
3.6.5 FTP Setting.............................................................................42
3.6.6 E-mail Setting .........................................................................43
3.7 Advanced Tool ..................................................................................43
3.7.1 Time Setting............................................................................44
3.7.2 Motion Setting.........................................................................45
3.7.3 IO Alarm Setting......................................................................46
3.7.4 Disk Management...................................................................47
3.7.5 Record Strategy ......................................................................47
3.7.6 User Management..................................................................48
3.8 SysInfo Management........................................................................48
3.8.1 System Update.......................................................................49
3.8.2 Reboot System.......................................................................49
3.8.3 Factory Default .......................................................................49
3.8.4 Backup....................................................................................49
3.8.5 Version Info.............................................................................50
3.8.6 Log Management....................................................................50
3.8.7 Local Setting...........................................................................50
3.9 Alarm Events.....................................................................................51
3.10 Logout.............................................................................................51
Appendix A: Ping IP Address........................................................................52
Appendix B: Bandwidth and Video Size Estimation......................................53
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Appendix C: Planet DDNS Application..........................................................54
Appendix D: Configuring Port Forwarding Manually .....................................55
Appendix E: Power Line Frequency..............................................................57
Appendix F: Troubleshooting & Frequently Asked Questions.......................58
Appendix G: Micro SD Card Compatibility.....................................................61
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Chapter 1. Product Introduction
1.1 Package Contents
The package should contain the following items:
z Camera Unit x 1
z Power Adapter x 1
z CD-ROM (including User’s Manual and Utility) x 1
z Quick Installation Guide x 1
z Screw Package x 1
z 5dBi Antenna x 1
z Bracket x 1
z 4-pin Screw Terminal Block x 1
1. If any of the above items are missing, please contact your dealer immediately.
2. Using the power supply that is not the one included in the Internet Camera
packet will cause damage and void the warranty for this product.
1.2 Overview
ICA-W7100
Compact and Cost-effective 720p HD Surveillance
PLANET ICA-W7100 is easily and conveniently installed anywhere as it is compact in size. It
incorporates 1 megapixel resolution sensors, and supports H.264 compression format, thus
delivering excellent picture quality in up to 1280 x 720 pixels (720p) at 30 frames per second.
In addition, the ICA-W7100 comes with a 355-degree pan, 90-degree tilt, and a micro SD slot
for storage. Along with the motion detection function and the function of the pan-tilt camera,
you can safely and reliably observe larger areas. Complying with ONVIF, the ICA-W7100 is
therefore interoperable with any third brand camera in the market, which greatly supports
users to integrate with their existing surveillance network.
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Day & Night Surveillance
The ICA-W7100 brings the clearest vision at night by featuring 0.1 lux illumination and the 11
IR LEDs built around the lens. It offers color pictures both in the day time and night time with
the built-in CMOS sensor supporting up to 10 meters. The ICA-W7100 is able to maintain clear
images 24 hours a day.
Exceptional Image Quality
Together with powerful image processing attributes like Wide Dynamic Range (WDR) and
Dimensional Noise Reduction (DNR) technology, the ICA-W7100 is able to filter the intense
backlight surrounding a subject and remove noises from video signal. The result is that an
extremely clear and exquisite picture quality can be produced even under any challenging
lighting conditions.
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Advanced Event Management
Users can save consecutive videos in local storage and events on memory card and thus you
never have to miss an important moment. Users can set their area of interest to only detect
motion in that area, thus greatly reduces the number of unnecessary alarms. The ICA-W7100
also offers 2-way audio surveillance; therefore, the administrator can speak to anyone at the
ICA-W7100 remote site with a speaker connected.
Flexible Installation with 11n Wireless Connectivity
The ICA-W7100 adopts IEEE 802.11n wireless technology to communicate at up to 150Mbps
wireless signal rate and ensures secure transmission with WEP and WPA encryptions. The
wireless N functionality enables rapid integration into the wireless network and offers a flexible
choice of the site.
The ICA-W7100 is indisputably the ideal choice for reliable and high-performance surveillance.
1.3 Features
¾ Camera
‧ 1/4" progressive CMOS sensor
‧ 3.6mm fixed lens
‧ 0.1 lux minimum illumination at F1.2
‧ Maximum resolution 1280 x 720
‧ Built-in 11 IR illuminators, effective up to 10 meters
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¾ Video / Audio
‧ H.264 video compression
‧ Simultaneous multi-stream support
‧ Max. resolution 720p at 30fps
‧ 2DNR to improve picture quality at low lux
‧ 2-way audio support with enhanced audio quality
¾ Network and Configuration
‧ IEEE 802.11n wireless LAN capability
‧ WEP / WPA / WPA2-PSK wireless security
‧ Auto MDI/MDI-X supported
‧ RTSP / DDNS / FTP protocols selectable
¾ Easy Installation & Management
‧ ONVIF compliant for interoperability
‧ Intelligent motion detection alarm triggering
‧ Micro SD/SDHC card for event recording supported
‧ Digital input/output for integration with sensors and alarms
‧ Easy configuration and management via Windows-based utility or web interface
1.4 Product Specifications
ICA-W7100
Product ICA-W7100
Camera
Image Device 1/4" 1megapixel CMOS image sensor
Fixed lens 3.6mm, F1.4
Lens
Effective Pixels 1280 x 720
Min Illumination
LED
Angle of Pan -175~180 degrees
Angle of Tilt -5~85 degrees
Video
Video Encoder H.264
Video Resolution
Frame Rate Up to 30fps for all resolutions
Image Setting
Streaming
Audio
Audio Streaming 2-way audio
Audio Compression PCM, G.711ALAW, G.711ULAW
Angle of view
Horizontal: 75 degrees
Vertical: 55 degrees
Color: 0.1 lux @ F1.2
B/W: 0 lux (IR on)
Built-in IR LED x 11, effective up to 10 meters
*The IR distance is based on the environment
Main Stream (H.264): 1280 x 720 / 720 x 576 / 640 x 480
Sub Stream (H.264): 720 x 576 / 640 x 480 / 352 x 288 / 320 x 240 / 174 x 144
2D noise reduction
Color, brig htness, contrast
Mirror / Rotate
4 privacy masks
Text, time and date overlay
Simultaneous multi-streaming
Streaming over UDP, TCP, or HTTP
Controllable frame rate and bandwidth
Constant and variable bit rate
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A
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Microphone Internal microphone
Audio Output Adjustable audio output gain
Network and Configuration
IEEE 802.3 10BASE-T
Network Standard
IEEE 802.3u 100BASE-TX
IEEE 802.11 b/g/n
Network Protocol
IPv4, TCP/IP, HTTP, FTP, DHCP, DNS, DDNS, RTP, RTSP, RTCP, PPPoE, NTP,
SMTP, 802.1X
Antenna Connector RP-SMA Female
Frequency 2.4GHz
802.11b mode: 20dBm
RF Transmit Power
802.11g mode: 17dBm
802.11n mode: 17dBm
802.11b (11Mbps): -85dBm
RF Receiver Sensitivity
802.11g (54Mbps): -68dBm
802.11n (20MHz): -68dBm
802.11n (40MHz): -68dBm
802.11b: 11Mbps
RF Data Rate
802.11g: 54Mbps
802.11n (20MHz): up to 72Mbps
802.11n (40MHz): up to 150Mbps
Security Password protection; WEP, WPA-PSK and WPA2-PSK encryptions
Users 2 clients on-line monitoring at the same time
System Integration
pplication Programming
Interface
Alarm Triggering
ONVIF compliant
Motion Detection
External Input
Event snapshot uploads via FTP
Alarm Events
Event recording uploads via SD card
Notification via email, HTTP External output activation
Environment
Power Requirements 5V DC, 10W max.
Power Consumption Up to 7.8W (IR & PT on)
Operating Temperature -10 ~ 50 degrees C
Operating Humidity 20 ~ 85% (non-condensing)
Dimensions (W x D x H) 103 x 106 x 131mm
Weight 305g
Emission CE, FCC
10/100 Mbps Ethernet, RJ-45
DC power jack
Connectors
Terminal block for 1 alarm input and 1 output
Audio out
Micro SD/SDHC card (max 32GB)
Factory default reset
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Chapter 2. Hardware Interface
2.1 Physical Descriptions
Front View
Infrared LED
Lens
Light Sensor
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Item Description
Infrared LED
Lens
Light Sensor
Microphone
Rear Panel
Micro SD (T/F)
Slot
Ethernet Port
Microphone
Built-in IR LED x 11, effective up to 10 meters.
Fixed lens 3.6mm, F1.4
Detects light level of the place where this IP camera is
installed.
Receives voice.
Antenna
Connector
DI/DO
Audio Out
Micro SD (T/F)
Item Description
Inserting micro SD card for video recording
Slot
It supports a maximum 32GB micro SD card. To prevent
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damaging the card, please insert micro SD card before
powering on IP cam.
(Please refer to Appendix G: Micro SD Card Compatibility to
select your SD card)
Connecting to PC or hub/switch
Please use CAT-5 cable to connect the Network Camera to a
Ethernet Port
100Mbps Fast Ethernet network switch or hub. When the
RJ45 is connected and IP camera is on, the Orange LED will
light up and the Green LED will flash. If the RJ45 cable is
removed, both LEDs will be off.
Audio Out
Antenna
Connector
Use 3.5mm audio cable to connect the external audio
amplifier to output voice.
It is the RP-SMA female type that allows device to be
connected to the supplied antenna.
Digital input / output dry contacts
DI/DO
Connect to external peripherals by wire. Tighten or loo sen the
screw gently to insert or release the wire.
The input power is 5V DC, 2A. ONLY use the power adapter
Power Jack
that comes with the package. Otherwise, the product may be
damaged.
Reset Button
Bracket Hole
Item Description
This button is hidden in the pinhole. This button is used to
restore all the factory default settings.
To restore the device, please follow the steps below:
Reset button
1. Power on IP camera and wait till it finishes the booting
process (about 1 minute).
2. Use a paper clip or other tiny tool to press the button for
about 10 seconds to restore to default settings, and reboot
again.
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Bracket hole
Restoring the factory default setting will lose all the
previous settings including IP address forever.
User needs to run the IP Finder II program to
search the device and configure it to let the device
By connecting the bracket, you could fix the camera onto the
ceiling or wall. You could also put the camera on the table
directly.
work properly again.
2.2 Hardware Installation
1. Insert micro SD card.
If user needs to use the alarm recording function, please insert the micro SD/SDHC card
before powering on.
Please refer the Appendix G: Micro SD Card Compatibility to select your micro
SD/SDHC card.
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2. Install the included antenna.
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3. Connecting an Ethernet cable.
Connect the LAN cable on the camera to the network device (hub or switch).
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4. Insert 4-pin Screw Terminal Block into DI/DO port. (optional)
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5. Attaching the power supply (5V/2A)
Plug the power adapter into a power source. After powering on, the camera will start to
operate.
Only use the power adapter supplied with Internet camera. Otherwise, the product
may be damaged.
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6. Attaching speaker to camera (optional)
If user needs both video and audio streams, a speaker should be attached to camera.
ICA-W7100
2.3 Initial Utility Installation
This chapter shows how to quickly set up your H.264 camera. The camera is with the default
settings. However, the windows utility PLANET IP Finder II can help you find the networked
camera quickly, and help you to configure some basic settings before you start advanced
management and monitoring.
1. Insert the bundled CD into the CD-ROM drive to launch the auto-run program. Once
completed, a welcome menu screen will appear.
2. Click the “IP Finder II” hyperlink; you will see the dialog box as shown below. Please click
“Yes” to start to install IP Finder II.
If the welcome screen does not appear, click “Start” at the taskbar. Then, select
“Run” and type “D:\Utility\PLANETIPFinderII\IPFinderII.exe”, assuming D is your
CD-ROM drive.
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3. The “Welcome to the IP Finder II Setup Wizard” prompt will displ ay on the screen and cli ck
“Next” to continue.
4. Please click “Next” to install with original settings, or you may click “Browse…” button to
modify the install folder and then press “Next” to continue.
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5. Please click “Next” to install with original settings, or you may click “Browse…” button to
modify the install folder and then press “Next” to continue.
6. Please click “Install” to start the installation.
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7. Please click “Finish” to complete the installation and launch program immediately.
8. The search tool will run as shown in the picture below.
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(1) Search: IP Finder II will search all IP cameras connected to LAN. The user can click
“Search” to search again.
A quick way to access IP camera is to left-click the mouse twice on a selected IP
camera listed on “Device list” of PLANET IP Finder II. A login window of IE browser
will be opened.
(2) Network:
z If user wants to set a specific IP address of device, please refer to the steps
below:
Step 1. Select an IP cam from the device list
Step 2. Set IP address
Step 3. Click “Generation”
Step 4. Click “Modify”
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When you see the message, please click “Yes” to change the IP address.
z If user wants to set device as DHCP client, please refer to the steps below:
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Step 1. Select an IP cam from the device list
Step 2. Check the “Enable DHCP” box
Step 3. Click “Generation”
Step 4. Click “Modify”
When you see the message, please click “Yes” to change the IP address.
Please make sure the IP address of PC is in the same subnet as device’s IP
address.
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(3) Remote Update:
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z Device Update: User could update firmware via the function. Please select a
device and click “Select File” to select correct firmware, and then click ”Start
Update” to start to update firmware.
1. Please make sure the firmware is correct. If the firmware is wrong, the device
might be damaged.
2. Do not do anything or power off device during the update process. It will damage
the device.
z Import Config File: User may upgrade from previous saved setting. Please select
a device and click “Select File” to select correct setting file, and then click ”Import” to
start to upgrade setting.
z Restore Factory: Delete all the settings in the device. Please select a device and
click “Restore Factory” to restore all settings to factory default setting.
z Restore IP: Restore IP address to default IP address. The default IP address is
192.168.0.20. (If there is no DHCP server in the network) Please select a device
and click “Restore IP” to restore default IP address.
z Synchro Time: Set device’s time the same as PC. Please select a device and cl ick
“Synchro Time” to change time.
z Reboot Device: Re-start the device. Please select a device and click “Re boot
Device” to reboot device.
2.4 Setting up ActiveX to use the Internet Camera
The Internet Camera web pages communicate with the Internet Camera using an ActiveX
control. The ActiveX control must be downloaded from the Internet Camera and installed on
your PC. Your Internet Explorer security settings must allow for the web page to work correctly.
To use the Internet Camera, user must set up his IE browser as follows:
2.4.1 Internet Explorer 6 for Windows XP
From your IE browser Î ”Tools” Î ”Internet Options…” Î ”Security” ΔCustom Level…”,
please set up your “Settings” as follows:
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Set up the first 3 items
• Download the signed A ctiveX co ntrols
• Download the unsigned ActiveX controls
• Initialize and script the ActiveX controls not masked as safe to Prompt
1
2
3
5
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6
7
4
8
By now, you have finished your entire PC configuration for Internet Camera.
2.4.2 Internet Explorer 7 for Windows XP
From your IE browser Î ”Tools” Î ”Internet Options…” Î ”Security” ΔCustom Level…”,
please set up your “Settings” as follows:
Set up the first 3 items
• Allow previously unused ActiveX control to run…
• Allows Scriptlets
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• Automatic prompting for ActiveX controls
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By now, you have finished your entire PC configuration for Internet Camera.
2.4.3 Internet Explorer 7 for Windows Vista
From your IE browser Î ”Tools” Î ”Internet Options…” Î ”Security” Î ”Internet” ΔCustom
Level…”, please set up your “Settings” as follows:
• Enable “Automatic prompting for ActiveX controls”
• Prompt “Initialize and script active controls not marked….”
From your IE browser Î ”Tools” Î ”Internet Options…” Î ”Security” Î ”Trusted Sites”
ΔCustom Level…”, please set up your “Settings” as follows:
• Enable “Automatic prompting for ActiveX controls”
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• Prompt “Initialize and script active controls not marked….”
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By now, you have finished your entire PC configuration for Internet Camera.
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Chapter 3. Web-based Management
This chapter provides setup details of the Internet Camera’s Web-based Interface.
3.1. Introduction
The Internet Camera can be configured with your Web browser. Before configuring, please
make sure your PC is under the same IP segment as Internet Camera.
3.2. Connecting to Internet Camera
A. Use the following procedures to establish a connection from your PC to the Camera.
B. Once connected, you can add the camera to your browser’s Favorites or Bookmarks.
1. Start the IE browser on the computer and type the IP address of the camera.
The default IP: “http://192.168.0.20
“
2. The login window of Camera will appear. It requires installing a video player of IP camera.
If you never install it, please click “OK” to start an installation. If you installed it before,
please “Cancel” and skip steps 3 to 7.
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3. Please click “Run” to run the ie.exe file.
4. Click “Next” to continue.
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5. Please click “Next” to install with original settings, or you may click the “Browse…” button
to modify the install folder and then press “Next” to continue.
6. Please click “Install” to start the installation.
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7. Please click “Finish” to complete the installation
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8. Refresh IE browser. Please click “Cancel” to skip the installation of ie.exe, and click
ActiveX message to allow it to run.
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9. Click “Run” to install the ActiveX control.
10. After the ActiveX control is installed and run, you are able to login the web management.
Default login username and password are both admin.
If you log in the camera as an ordinary user, setting function will be not
available. If you log in the camera as the administrator, you can perform all
the settings provided within the device.
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3.3 Live View
Start-up screen is shown below whether you are an ordinary user or an administrator.
Click to get into the Live View page.
Streaming Type
Fluent or Real Time
Set up the real time view stream type (mainstream/substream).
Select the video quality: fluent video or real time video.
PTZ Control.
Turn ON or OFF audio out function.(User has to connect a external
speaker )
Click this button to display the image in full-screen mode (uses every
available space to display the image captured by this camera).
Click Digital Zoom to ac tivate this function shown below. User can
drag or scale the box over the video to adjust zoom ratio and
position.
Enable audio in function.
Click the Snapshot button to activate this function. The image file is
saved as JPEG format into your local PC and is named as
Snapyyyy-mm-dd~hh-mm-ss.jpg.
( User can change the save path on the Local Setting page. Please
refer to chapter 3.8.7 Local Setting.)
Click the Record button to activate this function and click it to stop
recording. This recording file is saved as AVI format into your local
PC and is named as Manualyyyy-mm-dd~hh-mm-ss.avi.
( User can change the save path on the Local Setting page. Please
refer to chapter 3.8.7 Local Setting.)
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3.4 Playback
Click to get onto the Playback page.
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z Record type: There are four types in the list: All types, Time record, Move detection
record and I/O alarm record.
z Record date: Select the date of recording file.
z Start/End time: Select the time of record date.
z Query: Click the button to search recording file. All the searched files will be listed on the
list below.
z List: Show the recording file on the list. You can download the recording file by
right-clicking on it.
z Video control button:
Key Function Key Function
/
1. Only those recording files that are stored in SD card can be downloaded.
2. Only those recording files that are stored in SD card support playback function .
Play/Pause
Voice
Stop
Full screen
3.5 Media Management
Click Setup-> Media Management.
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3.5.1 Video Setting
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Video Format
Resolution
Frame Rate
Bit Rate Control
Video Bitrate
I Frame Rate Interval
Video format is H.264. Note that user cannot change it.
Main stream:
1280x720, 720x576, 640x480
Sub stream:
720x576, 640x480, 352x288, 320x240, 174x144
Defines the targeted frame rate of this profile. For example, set
the frame rate to 30 fps, then the image will be updated for 30
frames per second. User can set the desired maximum frame
rate versus video quality under the limited bandwidth.
Defines the rate control method of this profile. There are three
options: Constant Bit Rate (CBR), Variable Bit Rate (VBR).
For CBR, the video bit rate is between low and high bandwidth
based on different resolutions. User can set the desired bit rate
to match the limitation of bandwidth.
For VBR, user should choose the quality level to set the video
quality rather than bit rate. The quality level is between 1 and
100. The higher value can reach the better quality but of
course will consume higher bandwidth.
Defines the limited bandwidth of this profile
The max value is affected by the input resolution you choose.
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3.5.2 Audio Setting
Audio Enable
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Check the box to set audio function as enable; uncheck it to set
audio function as disable.
Audio Format
Audio Sampling Rate
Audio Input Volume
Audio Output Volume
3.5.3 Camera Setting
User can set audio format as PCM/G711ALAW/G711ULAW.
User can set audio sampling rate as 8000/16000.
User can set audio input volume from 1 to 100.
User can set audio output volume from 1 to 100.
Brightness
Contrast
Saturation
Auto/Day/Night Mode
Large value will brighten camera.
Large value will contrast camera heavily.
Large value will color camera heavily.
Three modes -- Auto/Day/Night – are selectable. Under Auto
mode, the camera will change the image quality automatically,
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based on the light condition.
Power Frequency
Mirror
Rotate
Enable WDR
Default Settings
Frequency of power line: 50 or 60Hz.
Turn the “Mirror” On or OFF.
Turn the “Rotate” On or OFF.
WDR Enhancement function strengthens visibility under
extremely bright or dark environments.
Restore to factory image settings.
3.5.4 OSD & Mask Settings
OSD Settings
Video Mask
Settings
Display region of Device Title & Time can be set.
Click “Video Mask Settings” to enter the main interface shown below.
Select one region on the image and click “Set” to save this setup.
Click “Query” to check the selected masking region; click “Delete All”
to delete all Masking regions. Or select one region and click “Delete
Selected”.
3.6 Networking
Click Setup-> Networking.
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3.6.1 TCP/IP Setting
IP camera supports DHCP and static IP.
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Obtain an IP
address
automatically
(DHCP)
IP Address
Subnet Mask
Gateway
Enable this checked box when a DHCP server is installed on the
network to issue IP address assignment. With this setting, the IP
address is assigned automatically. If this device cannot get an IP
address within limited tries, the device will assign a default IP address
for 192.168.0.20.
If you do not select “Obtain an IP address automatically”, then you
need to enter these network parameters by yourself.
This address is a unique number that identifies a computer or device
on the WAN or LAN. These numbers are usually shown in groups
separated by periods, for example: 192.168.0.20
Subnets allow network traffic between hosts to be separated based on
the network's configuration. In IP networking, traffic takes the form of
packets. IP subnets advance network security and performance to
some level by organizing hosts into logical groups. Subnet masks
contain four bytes and usually appear in the same "dotted decimal"
data. For example, a very common subnet mask in its binary
dem on st ra ti on 11111111 11111111 11111111 0 00 00 00 0 w ill usually be
shown in the corresponding, more readable form as 255.255.255.0.
A gateway is a piece of software or hardware that passes information
between networks. You'll see this term most often when you either log
in to an Internet site or when you're transient email between different
servers.
Physical Address
Preferred DNS
Server
Display the Ethernet MAC address of the device. Note that user cannot
change it.
When you send email or position a browser to an Internet d omain such
as xxxxx.com, the domain name system translates the names into IP
addresses. The term refers to two things: the conventions for naming
hosts and the way the names are control across the Internet.
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Alternate DNS
Server
Set the second DNS server.
If you log in the camera as an ordinary user, setting function will be not
available. If you log in the camera as the administrator, you can perform all
the settings provided within the device.
When the configuration is finished, please click “Setup” to save and enable
the setting.
3.6.2 Wi-Fi Setting
In this menu, you can configure IP camera’s wireless network settings.
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The descriptions of every setting in this menu will be given below:
Item Description
Enable Wi-Fi
Check the box to activate wireless network function of this IP camera;
uncheck the box to disable it.
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Search Wi-Fi
Device
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Here it shows all wireless access points found by this IP camera. Please
note not all access points will be displayed at the same time. If the
access point you expected to connect does not appear, you may have to
click the “Refresh” button for several times until it appears.
ESSID
Password
Network Type
The description of all fields is listed below:
ESSID: The ESSID of all found wireless access points will be shown
here. You are able to left-click the mouse twice on the wireless access
points you want to connect.
Encryption: It shows whether the wireless access point has the
encryption or not. If the wireless access point does not have the
encryption, “No” will be displayed here.
Signal: It shows the radio signal strength of the wireless access point.
Input the ESSID of the wireless access point you wish to connect. When
you left-click the mouse twice on the wireless access points in the
access point list, its ESSID will be filled in this field automatically.
However, if the ESSID is not displayed (the wireless access point you
selected choose to hide its ESSID), you have to know its ESSID and
input it here, or you will not be able to connect it.
It supports None, Open System, Shared Key 64bits and 128bits,
WPA-PSK and WPA2-PSK. Configure the setting consistent with the
setting on the wireless router/AP that this IP camera will join the wireless
network. Apply the settings and then check the wireless networking.
In the Open System /Shared Key, the IP camera only
supports WEP key 1. If the wireless access point is not using
key 1, please change it.
Select the network type of wireless connection.
Infrastructure :Connect the IP camera to a wireless access point
Adhoc: This IP camera will become a stand-alone wireless network
point. Other wireless computers / devices can discover this IP camera
and connect to it without the wireless access point.
Domain
Channel Number
In some countries, the wireless rule might apply; please select it
according to your country.
Select the radio channel you wish to use here. When the network type is
‘Infrastructure”, the radio channel is auto-selected according to the
channel that wireless access point uses. You can only select the
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channel number when the network type is “Adhoc”.
Signal
State
Obtain an IP
Address
Automatically
IP Address
Subnet Mask
Gateway
Physical Address
Preferred DNS
Server
Alternate DNS
Server
It shows the radio signal strength of the wireless access point.
It shows the state of the wireless connection.
Using DHCP, IP camera will get all the network parameters
automatically.
Set the IP address. Default: 192.168.0.20.
Set the subnet mask code.
Set the default gateway. Default: 192.168.0.1.
It shows the LAN MAC address.
It translates the domain name into IP address. The IP address is offered
by the network provider. The address must be set and reboot to enable
to work.
Set the second DNS server.
z Here is an example that shows how to connect the camera to wireless AP.
Step 1: Check the box of Enable Wi-Fi and click the “Search Wi-Fi device” button to search
nearby wireless AP.
Step 2: Please left-click the mouse twice on the wireless access points and the ESSID will be
filled in the field of ESSID automatically.
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Step 3: If the wireless AP has the encryption key, please input the correct password. If the
wireless AP doesn’t have the encryption key, please keep it as blank.
Step 4: Click the “Setup” button to save change.
Step 5: Remove IP camera’s Ethernet cable. IP camera will connect to the wireless AP via
wireless.
Step 6: If wireless AP supports Wireless Client Table function, user is able to check the
connection status via the function.
3.6.3 Port Management
User may need to assign a different port to avoid conflict when setting up IP assignment
TCP Port
HTTP Port
RTSP Port
ONVIF Port
Choose the TCP port.
Set up web page connecting port and video transmitting port (Default:
80).
Choose the RTSP port. The RTSP protocol allows a connecting client to
start a video stream. Enter the RTSP port number to use. The default
value is 554.
Choose the ONVIF port. ONVIF is a global and open industry forum with
the goal to facilitate the development and use of a global open standard
for the interface of physical IP-based security products. In other words, it
creates a standard for how IP product s within video surveillance and other
physical security areas can communicate with each other.
3.6.4 PPPoE Setting
z PPPoE stands for Point to Point Protocol over Ethernet
A standard that builds on Ethernet and Point-to-Point network protocol, it allows Internet
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Camera to connect to Internet with xDSL or cable con nectio n. It can dial up your ISP and get a
dynamic IP address. For more PPPoE and Internet configuration, please consult your ISP.
It can directly connect to the xDSL; however, it should be set up in a LAN environment to
program the PPPoE information first, and then connect to the xDSL modem. Power it on again
to enable the device to dial on to the ISP for connecting to the WAN through the xDSL modem.
The procedures are
• Connect to a LAN by DHCP or Fixed IP
• Access the device by entering Setting Î Network Î PPPoE as shown below:
PPPoE Dial-up
PPPoE Account
PPPoE Password
Status
To enable or disable the PPPoE service here.
Type the user name for the PPPoE service which is provided by ISP.
Type the password for the PPPoE service which is provided by ISP.
Shows the Status of PPPoE connection.
z DDNS stands for Dynamic Domain Name Server
The device supports DDNS if your device is connected to xDSL directly. You might need this
feature. However, if your device is behind a NAT router, you will not need to enable this feature.
Because DDNS allows the device to use an easier way to remember naming format rather
than an IP address. The name of the domain is like the name of a person, and the IP address
is like his phone number. On the Internet we have IP numbers for each host (com puter, server,
router, and so on), and we replace these IP numbers to easily remember names, which are
organized into the domain name. As to xDSL environment, most of the users will use dynamic
IP addresses. If users want to set up a web or an FTP server, then the Dynamic Domai n Name
Server is necessary. For more DDNS configuration, please consult your dealer.
Your ISP provides you with at least one IP address which is used to connect to the Internet.
The address you get may be static, meaning it never changes, or dynamic, meaning it’s likely
to change periodically. Just how often it changes, depending on your ISP. A dynamic IP
address complicates remote access since you may not know what your current WAN IP
address is when you want to access your network over the Internet. The solution to the
dynamic IP address problem comes in the form of a dynamic DNS service.
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The Internet uses DNS servers to look up domain names and translates them into IP
addresses. Domain names are just easy to remember aliases for IP addresses. A dynamic
DNS service is unique because it provides a means of updating your IP address so that your
listing will remain current when your IP address changes. There are several excellent DDNS
services available on the Internet and best of all they’re free to use. One such service you can
use is Planetddns. You’ll need to register at http://planetddns.com
name of your choice to begin using it. Please refer to the home page of the service for detailed
instructions or refer to Appendix C for more information.
and set up the domain
DDNS Enable
Domain Name
User Name
Password
z Here is an example for DDNS settings:
If you do not have a Planet DDNS account yet, please visit http://planetddns.com to
register and set your domain name.
To enable or disable the DDNS service here.
Choose the built-in DDNS server .
The user name is used to log into DDNS.
The password is used to log into DDNS.
3.6.5 FTP Setting
You may set up FTP parameters for further operation of Event Schedule. If users want to send
the alarm message to an FTP server, it will need to configure parameters here and also add at
least one event schedule to enable event triggering as SMTP.
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FTP Enable
To enable or disable the FTP service here.
User Name
Password
Server
Type the user name for the FTP server.
Type the p assword for the FTP server.
Type the server name or the IP address of the FTP server.
3.6.6 E-mail Setting
User may set up SMTP mail parameters for further operation of Event Schedule. If users want
to send the alarm message out, it will need to configure parameters here and also add at least
one event schedule to enable event triggering.
SMTP Server
Type the SMTP server name or the IP address of the SMTP
server.
SMTP Port
E-mail From
User Name
Password
E-mail To
Set port number of SMTP service.
Type the sender’s E-mail address. This address is used for reply
e-mails.
Type the user name for the SMTP server if Authentication is
Enabling.
Type the password for the SMTP server if Authentication is
Enabling.
Type the rece iver’s e-mail address.
3.7 Advanced Tool
Click Setup-> Advanced Tool
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3.7.1 Time Setting
User can set up the time setting of Internet camera. Synchronize it with PC or remote NTP
server. Also, you may select the correct time zone of your country.
Displays the date and time of the device.
Device Time
Setting
Synchronize with PC:
Click this option to enable time synchronization with PC time.
Manual Setting:
Click this option to set time and date manually.
Adjust
Time Zone
Timing Address
Manual Setting:
Synchronize
with NTP:
Set the time difference from Greenwich Mean Time in the area
where the device is installed.
Enter the NTP server IP address manually.
Click this option to set time and date manually.
Click this option if you want to synchronize the
device’s date and time with those of time server
called NTP server (Network Time Protocol).
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3.7.2 Motion Setting
Use this menu to specify motion detection window and set the conditions for detection while
observing a captured image.
Alarm Enable
Sensitivity
Alarm Duration (S)
Motion Detection Area
Weekly
Alarm Recording
Alarm Capture
Sending Email
Alarm Output
To enable or disable the Alarm service here.
Define the sensitivity value of motion detection. The higher value will
be more sensitivity.
For example, if you set it as "10 sec", once the motion is detected and
action is triggered, it cannot be triggered again within 10 seconds.
Click “ Motion detection area” to select the motion area
Select one region on the image, click “Set” to save this setup.
Click “Query” to check the selected masking region；
Click “Delete All” to delete all Masking regions.
Or select one region, and click “Delete Selected”.
After completing the schedule, the camera will be triggered according
to the schedule.
Send recording file (.avi) to SD card when the camera is triggered.
Send JPG file to FTP server when the camera is triggered.
Send message to e-mail server when the camera is triggered.
Send signal to digital out when the camera is triggered.
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3.7.3 IO Alarm Setting
Use this menu to specify the triggered conditions of digital I/O.
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Alarm enable
Signal type
Alarm Duration (S)
Weekly
Alarm Recording
Alarm capture
Sending Email
To enable or disable the Alarm service here.
This trigger will be activated when digital input’s input signal is open
or closed (select from dropdown list).
For example, if you set it as "10 sec", once the motion is detected and
action is triggered, it cannot be triggered again within 10 seconds.
After completing the schedule, the camera will be triggered according
to the schedule.
Send recording file (.avi) to SD card when the camera is triggered.
Send JPG file to FTP server when the camera is triggered.
Send message to e-mail server when the camera is triggered.
Alarm Output 1
Send signal to digital out when the camera is triggered.
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3.7.4 Disk Management
Users can implement local recording to the Micro SD card up to 32GB. This page shows the
capacity information of the micro SD card. Users can also format the SD card through the
setting page.
Micro SD Card List
Show the information of micro SD card.
Refresh
Format
Click the button to refresh the information of micro SD card.
Click the button to delete all data in the micro SD card.
Please format the micro SD card when using for the first time. Formatting will
also be required when a memory card is already being used on one came ra and
later transferred to another camera with a different software platform.
3.7.5 Record Strategy
Use this menu to specify the record plan.
Auto Cover
If the function is enable, once the SD card is full, the camera will
delete the old data automatically to keep recording.
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Record Stream
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User can select to record main stream or sub stream. If the sub
stream is selected, please set sub stream as enable.
Record Schedule Setting
The camera will start to record by schedule.
3.7.6 User Management
Use this menu to set the user name and password of the Administrator and access right of
each user.
Add User
Manage the user’s account of viewer user.
Modify
Delete
Modify this password of user.
Remove the user account.
3.8 SysInfo Management
Click Setup-> SysInfo Management.
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3.8.1 System Update
To update the firmware online, click “Select file…” to select the firmware. Then click “Remote
Upgrade” to proceed.
1. Downloading of the firmware procedure cannot be interrupted. If the power
and/or network connection are broken during the download procedure, it might
possibly cause serious damage to the device.
2. User must make sure that the firmware only applies to this device. Furthermore,
do not try to upgrade new firmware if not necessary.
3.8.2 Reboot System
The device is restarted without changing any of the settings.
3.8.3 Factory Default
Restore the device to factory default settings. Note that clicking this button will reset all devices
parameters to the factory settings (including the IP addres s).
3.8.4 Backup
Click the “Recovery” button to locate the saved backup file and open
Recovery
the backup file. The settings will be restored to the previous
configuration.
Backup
Click this button to back up all of the parameters. If necessary, it will be
possible to return to the previous settings if settings are changed and
there is unexpected behavior.
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3.8.5 Version Info
This information shows the software version in the device.
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3.8.6 Log Management
User can check the System log, Alarm log and Operate log information of the device.
3.8.7 Local Setting
Snapshot Path
Record Path
Click the “Browse” button to select the save path, and select
OK to continue.
Click the “Browse” button to select the save path, and select
OK to continue.
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3.9 Alarm Events
This information shows the alarm message in the device.
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3.10 Logout
Click to logout the web management.
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Appendix A: Ping IP Address
The ping (or Packet Internet Groper) command is used to detect whether a specific IP a ddres s
is accessible by sending a packet to the specific address and waiting for a reply. It’s also a
very useful tool to confirm whether Internet camera is installed or not, or if the IP address
conflicts with any other device over the network.
If you want to make sure the IP address of Internet camera, utilize the ping command as
follows:
z Start a DOS window.
z Type ping x.x.x.x, where x.x.x.x is the IP address of the Internet camera.
The replies, as illustrated below, will provide an explanation to the problem.
If you want to detect any other device conflicting with the IP address of Internet camera, you
also can utilize the ping command but you must disconnect the Internet camera from the
network first.
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Appendix B: Bandwidth and Video Size
Estimation
The frame rate of video transmitted from the device depends on connection bandwidth
between client and server, video resolution, codec type, and quality setting of se rver. Here i s a
guideline to help you roughly estimate the bandwidth requirements from your device.
The required bandwidth depends on content of video source. The slow motion video will
produce smaller bit rate generally and fast motion will produce higher bit rate. Actual results
generated by the device may be varying
Image
Resolution
320 x 240
640 x 480
1920 x 1080
2048 x 1536
Audio streaming also takes bandwidth around 32kbps. Some xDSL/Cable
modem upload speeds could not even reach up to 128 kbps. Thus, you
may not be able to receive good quality video while also streaming audio on
a 128 kbps or lower connection. Even though the upload speed is more
than 128kbps for optimal video performance, disabling audio streaming will
get better video performance.
Average range of
data sizes for JPEG
mode
8 ~ 20k byte per
frame
20 ~ 50K byte per
frame
200 ~ 500k byte per
frame
300 ~ 750k byte per
frame
Average bit rate for
MPEG4 mode
256kbps~768kbps
@ 30fps
512kbps~3072kbps @
30fps
-
-
Average bit rate for
H.264 mode
192kbps~512kbps
@ 30fps
384kbps~1536kbps
@ 30fps
1536kbps~10000kbps
@ 30fps
2048kbps~12000kbps
@ 30fps
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Appendix C: Planet DDNS Application
Configuring PLANET DDNS steps:
Step 1: Visit DDNS provider’s web site and register an account if you do not have one yet. For
example: Register an account at http://planetddns.com
Step 2: Enable DDNS option through accessing web page of the camera.
Step 3: Input all DDNS settings.
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Appendix D: Configuring Port Forwarding
Manually
The device can be used with a router. If the device wants to be accessed from the WAN, its
IP address needs to be set up as fixed IP address. Port forwarding or Virtual Server function of
router also needs to be set up. This device supports UPnP traversal function. Therefore, user
could use this feature to configure port forwarding of NAT router first. However, if user needs
to configure port forwarding manually, please follow the steps below:
Manually installing the device with a router on your network is an easy 3–step procedure
shown below:
1. Assign a local/fixed IP address to your device
2. Access the Router with Your Web browser
3. Open/Configure Virtual Server Ports of Your Router
1. Assign a local/fixed IP address to your device
The device must be assigned a local and fixed IP address that allows it to be re cognized by the
router. Manually set up the device with a fixed IP address, for example, 192.168.0.100.
2. Access the Router with Your Web browser
The following steps generally apply to any router that you have on your network. PLANET
Wireless Router is used as an example to clarify the configuration process. Configure the initial
settings of the router by following the steps outlined in the router’s Quick Installation Guide.
If you have cable or DSL service, you will most likely have a dynamically assigned WAN IP
address. ‘Dynamic’ means that your router’s WAN IP address can change from time to time
depending on your ISP. A dynamic WAN IP Address identifies your router on the public
network and allows it to access the Internet. To find out what your router’s WAN IP address is,
go to the Status screen on your router and locate the WAN information for your router. As
shown on the following page the WAN IP Address will be listed. This will be the address that
you will need to type in your web browser to view your camera over the Internet. Be sure to
uncheck the Reset IP address at next boot button at the top of the screen after modifying the
IP address. Failure to do so will reset the IP address when you restart your computer.
Your WAN IP address will be listed here.
3. Open/set Virtual Server Ports to enable remote image viewing
The firewall security features built into the router and most routers prevent users from
accessing the video from the device over the Internet. The router connects to the Internet over
a series of numbered ports. The ports normally used by the device are blocked from access
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over the Internet. Therefore, these ports need to be made accessible over the Internet. This is
accomplished using the Virtual Server function on the router. The Virtual Serve r ports used b y
the camera must be opened through the router for remote access to your cam era.
Follow these steps to configure your router’s Virtual Server settings:
z Click Enabled.
z Enter a unique name for each entry.
z Select Both under Protocol Type (TCP and UDP)
z Enter your camera’s local IP address (e.g., 192.168.0.100) in the Private IP field.
z If you are using the default camera port settings, enter 80 into the Public and
Private Port section, click Add.
A check mark appearing before the entry name will indicate that the ports are enabled.
Some ISPs block access to port 80. Be sure to check with your ISP so that
you can open the appropriate ports accordingly. If your ISP does not pass
traffic on port 80, you will need to change the port the camera uses from 80
to something else, such as 8080. Not all routers are the same, so refer to
your user manual for specific instructions on how to open ports.
Enter valid ports in the Virtual Server section of your router. Please make sure to check the
box on this line to enable settings. Then the device can be accessed from WAN by the router’s
WAN IP address.
By now, you have finished your entire PC configuration for this device.
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Appendix E: Power Line Frequency
COUNTRY VOLTAGE FREQUENCY COMMENTS
Argentina 220V 50 Hz
Australia 230V* 50 Hz
Austria 230V 50 Hz
Brazil 110/220V* 60 Hz
Canada 120V 60 Hz
China 220V 50 Hz
*Neutral and line wires are reversed from that
used in Australia and el sewhere.
*Outlets typically controlled by adjacent
switch.
Though nominal voltage has been officially
changed to 230V, 240V is within tolerances
and commonly found.
*127V found in states of Bahia, Paraná
(including Curitiba), Rio de Janeiro, Paulo and
Minas Gerais (though 220V may be found in
some hotels). Other areas are 220V only,
with the exception of Fortaleza (240V).
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Finland 230V 50 Hz
France 230V 50 Hz
Germany 230V 50 Hz
Hong Kong 220V* 50 Hz
India 230V 50 Hz
Italy 230V 50 Hz
Japan 100V 50/60 Hz*
Malaysia 240V 50 Hz
Netherlands 230V 50 Hz
Portugal 230V 50 Hz
Spain 230V 50 Hz
Sweden 230V 50 Hz
Switzerland 230V 50 Hz
Taiwan 110V 60 Hz
Thailand 220V 50 Hz
United Kingdom 230V* 50 Hz
United States of America 120V 60 Hz
*Eastern Japan 50 Hz (Tokyo, Kawasaki,
Sapporo, Yokohoma, and Sendai); Western
Japan 60 Hz (Osaka, Kyoto, Nagoya,
Hiroshima)
*Outlets typically controlled by adjacent
switch.
Though nominal voltage has been officially
changed to 230V, 240V is within tolerances
and commonly found.
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Appendix F: Troubleshooting & Frequently
Asked Questions
Features
The video and audio codec is
adopted in the device.
The maximum number of users
that accesses the device
simultaneously.
The device can be used outdoors
or not.
The network cabling is required for
the device.
The device will be installed and
work if a firewall exists on the
network.
The user name and password used
for the first time or after factory
default reset
Forgot the username and
password
Forgot the IP address of the
device.
PLANET IP Finder II program
cannot find the device.
The device utilizes H.264 compressions to provide high quality
images. The audio codec is defined as PCM/ G.711.
The maximum number of users is limited to 2. However, it also
depends on the total bandwidth accessed to this device fro m cli en ts.
The maximum data throughput of the device is around 20~25Mbps
for UDP mode and 10Mbps for HTTP mode. Therefore, the actual
number of connected clients is varying by streaming mode, settings
of resolution, codec type, frame rate and bandwidth. Obviously, the
performance of the each connected client will slow down when many
users are logged on.
The device is used indoor only.
Installing this device
The device uses Category 5 UTP cable allowing 10 and/
100BASE-TX networking.
If a firewall exists on the network, port 80 is open for ordinary data
communication. The HTTP port and RTSP port need to be opened
on the firewall or NAT router.
User name = admin and password = admin.
Note that it’s all case sensitive.
Follow the steps below.
1. Open the IP Finder II and search this device.
2. Press “Restore Factory” button to restore all settings to factory
default setting.
Check IP address of device by using PLANET IP Finder II program
or restore the device to default by pressing the hardware reset
button over 10 seconds.
z Re-power the device if you cannot find the unit within 1 minute.
z Do not connect device over a router. PLANET IP Finder II
program cannot detect device over a router.
z If IP address is not assigned to the PC that is running PLANET IP
Finder II program, then PLANET IP Finder II program cannot find
device. Make sure that IP address is assigned to the PC properly.
z Antivirus software on the PC might interfere with the setup
program. Disable the firewall of the antivirus software during
setting up this device.
z Check the firewall setting of your PC or Notebook.
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Internet Explorer does not seem to
work well with the device
PLANET IP Finder II program fails
to save the network parameters.
Cannot access the login page and
other web pages of the Internet
Camera from Internet Explorer
Make sure that your Internet Explorer is version 6.0 or later. If you
are experiencing problems, try upgrading to the latest version of
Microsoft’s Internet Explorer from the Microsoft webpage.
Network may have trouble. Confirm the parameters and connections
of the device.
Accessing this device
z Maybe the IP address of the Internet camera is already being
used by another device or computer. To confirm this possible
problem, disconnect the Internet camera from the network first,
and then run the ping utility to check it out.
z Maybe due to the network cable. Try correcting your network
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z Make sure the Internet connection and setting are ok.
z Network congestion may prevent the web page from appearing
The IP address and subnet mask of the PC and Internet camera
must be in the same class of the private IP address on the LAN.
z Make sure the http port used by the Internet camera, default=80,
z The port number assigned in your Internet camera might not be
z The proxy server may prevent you from connecting directly to the
z Confirm whether Default Gateway address is correct.
z The router needs Port Forwarding feature. Refer to your router's
z Packet filtering of the router may prohibit access from an external
z Access the Internet camera from the Internet with the global IP
z Some routers reject the global IP address to access the Internet
z When you use DDNS, you need to set Default Gateway and DNS
z If it’s not working after the above procedure, reset Internet
z When the PC connects to Internet camera for the first time, a
Image or video does not appear on
the main page.
z Network congestion may prevent the Image screen from
Internet Explorer displays the
following message: “Your current
security settings prohibit
Set up the IE security settings or configure the individual settings to
allow downloading and scripting of ActiveX controls.
downloading ActiveX controls”.
z Might be caused from the firewall protection. Check the Internet
The device work locally but not
externally.
The unreadable characters are
displayed.
z Make sure that the device isn’t conflicting with any other web
z Check the configuration of the router settings allow the device to
z Check the bandwidth of Internet connection. If the Internet
Use the operating system of the selected language. Set the
Encoding or the Character Set of the selected language on the
Internet Explorer.
z The traffic of the network and the object of the image affect the
Frame rate is slower than the
setting.
z Check the bandwidth of Internet connection. If the Internet
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cable and configuration. Test the network interface by connecting
a local computer to the Internet camera via a crossover cable.
Make sure to enter the IP address of Internet Explorer correctly. If
the Internet camera has a dynamic address, it may have changed
since you last checked it.
quickly. Wait for a while.
is forwarded to the Internet camera’s private IP address.
available via Internet. Check your ISP for available port.
Internet camera. Do not use the proxy server for the setup.
manual for details.
network. Refer to your router's manual for details.
address of the router and port number of Internet camera.
camera on the same LAN. Access with the private IP address
and correct port number of Internet camera.
server address.
camera to default setting and install it again.
pop-up Security Warning window will appear to download
ActiveX Controls. When using Windows XP, or Vista, log on with
an appropriate account that is authorized to install applications.
appearing quickly. You may choose lower resolution to reduce
the required bandwidth.
firewall with your system or network administrator. The firewall
may need to have some settings changed in order for the device
to be accessible outside your LAN.
server running on your LAN.
be accessed outside your local LAN.
bandwidth is lower than target bit rate, the video streaming will
not work correctly.
frame rate. The network congestion causes frame rate to slow
down than the setting.
bandwidth is lower than target bit rate, the video streaming will
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720P Wireless IR PT IP Camera
Blank screen or very slow video
when audio is enabled.
Image Transfer on FTP does not
work.
The focus on the Camera is bad.
The color of the image is poor or
strange.
Image flickers.
Noisy images occur.
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not work correctly.
z Ethernet switching hub can smooth the frame rate.
Your connection to the device does not have enough bandwidth to
support a higher frame rate for the streamed image size. Try
reducing the video streaming size to minimal value.
z Default Gateway and DNS server address should be set up
correctly.
z If FTP does not work properly, ask your ISP or network
administrator about the transferring mode of FTP server.
Video quality of the device
The lens is dirty or dust is attached. Fingerprints, dust, stain, etc. on
the lens can degrade the image quality.
The configuration on the device image display is incorrect. You need
to adjust the image related parameters such as brightness, contrast,
hue and sharpness properly.
z Wrong power line frequency makes images flicker. Make sure the
50 or 60Hz format of your device.
z If the object is dark, the image will flicker. Make the condition
around the camera brighter.
The video images might be noisy if the device is located in a very
low light environment. Make the condition around the camera
brighter or turn the White-light LED on.
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720P Wireless IR PT IP Camera
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Appendix G: Micro SD Card Compatibility
The following are the micro SD cards recommended:
Transcend SDHC class10 32GB
SanDisk
SD class4 32GB
SDHC class10 32GB
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