Ultra-mini Full HD Fixed
Dome IP Camera
► ICA-4200
Ultra-mini Full HD Fixed Dome IP Camera
ICA-4200
Copyright
Copyright © 2015 by PLANET Technology Corp. All rights reserved. No part of this
publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or
translated into any language or computer language, in any form or by any means, electronic,
mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written
permission of PLANET.
PLANET makes no representations or warranties, either expressed or implied, with respect
to the contents hereof and specifically disclaims any warranties, merchantability or fitness for
any particular purpose. Any software described in this manual is sold or licensed "as is".
Should the programs prove defective following their purchase, the buyer (and not PLANET,
its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and
any incidental or consequential damages resulting from any defect in the software. Further,
PLANET reserves the right to revise this publication and to make changes from time to time
in the contents hereof without obligation to notify any person of such revision or changes.
All brand and product names mentioned in this manual are trademarks and/or
registered trademarks of their respective holders.
Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
4. Consult the dealer or an experienced radio technician for help.
FCC Caution
To assure continued compliance, for example, use only shielded interface cables when
connecting to computer or peripheral devices. Any changes or modifications not expressly
approved by the party responsible for compliance could void the user’s authority to operate
the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired
operation.
Federal Communication Commission (FCC) Radiation Exposure Statement
This equipment complies with FCC radiation exposure set forth for an uncontrolled
environment. In order to avoid the possibility of exceeding the FCC radio frequency
exposure limits, human proximity to the antenna shall not be less than 20 cm (8 inches)
during normal operation.
Safety
This equipment is designed with the utmost care for the safety of those who install and use it.
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However, special attention must be paid to the dangers of electric shock and static electricity
when working with electrical equipment. All guidelines of this and of the computer
manufacture must therefore be allowed at all times to ensure the safe use of the equipment
CE Mark Warning
This is a Class B product. In a domestic environment, this product may cause radio
interference, in which case the user may be required to take adequate measures.
WEEE Regulation
To avoid the potential effects on the environment and human health as a result of
the presence of hazardous substances in electrical and electronic equipment, end
users of electrical and electronic equipment should understand the meaning of
the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted
municipal waste; they should be collected separately.
Revision
User’s Manual of PLANET Ultra-mini Full HD Fixed Dome IP Camera
Model: ICA-4200
Rev: 1.00 (January, 2015)
Part No. EM-ICA-4200_v1.0
.
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Table of Contents
Chapter 1. Product Introduction .................................................................... 5
1.1 Package Contents.............................................................................. 5
1.2 Overview............................................................................................ 5
1.3 Features............................................................................................. 7
1.4 Product Specifications........................................................................ 8
Chapter 2. Hardware Interface.....................................................................10
2.1 Physical Descriptions........................................................................10
2.2 Hardware Installation ........................................................................11
2.3 Initial Utility Installation......................................................................12
2.4 Using UPnP of Windows XP or 7......................................................13
2.4.1 Windows XP ...........................................................................13
2.4.2 Windows 7 ..............................................................................17
2.5 Setting up ActiveX to use the Internet Camera .................................18
2.5.1 Internet Explorer 6 for Windows XP........................................18
2.5.2 Internet Explorer 7 for Windows XP........................................19
2.5.3 Internet Explorer 7 for Windows Vista.....................................20
Chapter 3. Web-based Management ...........................................................22
3.1. Introduction ......................................................................................22
3.2. Connecting to Internet Camera........................................................22
3.3 Live Viewing......................................................................................23
3.4 Client Settings...................................................................................25
3.5 System..............................................................................................26
3.5.1 System....................................................................................27
3.5.2 Security...................................................................................28
3.5.3 Network ..................................................................................29
3.5.4 IP Filter ...................................................................................33
3.5.5 Video ......................................................................................34
3.5.6 Audio.......................................................................................38
3.5.7 Motion.....................................................................................38
3.5.8 Privacy Mask ..........................................................................39
3.5.9 Event ......................................................................................40
3.5.10 Recording .............................................................................45
3.5.11 SDHC....................................................................................47
3.5.12 Log........................................................................................49
3.5.13 Device Info............................................................................49
3.5.14 Maintenance .........................................................................51
3.6 Language..........................................................................................52
Appendix A.Ping IP Address..........................................................................53
Appendix B.Configuring Port Forwarding Manually .......................................54
Appendix C.Troubleshooting & Frequently Asked Questions.........................56
Appendix D.Micro SD Card Compatibility ......................................................60
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Chapter 1. Product Introduction
1.1 Package Contents
The package should contain the following items:
z Camera Unit x 1
z User’s Manual CD x 1
z Quick Installation Guide x 1
z Screw Package x 1
1. If any of the above items are missing, please contact your dealer immediately.
2. Using the power supply that is not the one included in the Internet Camera
packet will cause damage and void the warranty for this product.
1.2 Overview
ICA-4200
Professional, High Resolution, Day and Night Surveillance
PLANET ICA-4200 Network Camera is a high-resolution camera for the round-the-clock
surveillance over IP networks. It supports H.264, MPEG-4 and JPEG compression formats
and delivers excellent picture quality in Full HD resolutions at 30 frames per second (fps).
Incorporating the new CMOS image sensor, which is specially designed for surveillance
applications, the ICA-4200 provides high quality images under all lighting conditions. It is
perfect for remote and discreet monitoring of indoor areas such as stores, banks, hotels, office
lobbies, and warehouses.
Exceptional Image Quality
Together with powerful image processing attributes like Wide Dynamic Range and 2D Digital
Noise Reduction (2DNR) technology, the ICA-4200 is able to filter the intense backlight
surrounding a subject and remove noises from video signal. It brings an extremely clear and
exquisite picture quality even under any challenging lighting conditions.
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Advanced Event Management
To enhance surveillance flexibility and event management capabilities, the ICA-4200 supports
a number of advanced features including auto-exposure to avoid overexposure, and inputs to
connect with external devices such as door sensors to trigger the event servers. Users can
save consecutive videos in local storage and events on memory card and thus you never have
to miss an important moment.
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Flexible Installation and Power Functionality
The ICA-4200, incorporating IEEE 802.3af Power over Ethernet standard, is able to be
powered via the network cable from a PoE power sourcing equipment such as PoE switch and
PoE injector. It thus eliminates the need for extra power cables and reduces installation costs
while increases the deployment flexibility. In addition, the ICA-4200 is ONVIF compliant and
therefore it is interoperable with other manufacturers’ products. It also includes 64-ch central
management software for ease of maintenance and remote monitoring. The ICA-4200 is
indisputably the top choice for reliable and high performance surveillance.
1.3 Features
¾ Camera
■
1/2.5" 2 mega-pixel progressive scan CMOS sensor
■ 3.6 mm fixed lens
■ 0.5 lux minimum illumination at F1.8
■ Maximum resolution 1920 x 1080
¾ Video / Audio
■
Simultaneous H.264, MPEG-4 and M-JPEG video compressions
■ Simultaneous multi-stream support
■ Max. resolution 1080p at 30fps
■ 2DNR to improve picture quality at low Lux
■ WDR Enhancement for enhancing visibility under extremely bright or dark environments
¾ Network and Configuration
■ Compliant with IEEE 802.3af PoE interface for flexible deployment
■ Auto MDI/MDI-X supported
■ Supports both IPv6 and IPv4
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■ RTSP / UPnP / HTTPS protocols selectable
¾ Easy Installation & Management
■ ONVIF compliant for interoperability
■ Built-in Samba client for NAS
■ Micro SD card for local video recording supported
■ Digital input/output for integration with sensors and alarms
■ PLANET Smart Discovery Lite, Cam Viewer 3 central management software supported
1.4 Product Specifications
Model
Camera
Image Device 1/2.5" 2 mega-pixel progressive scan CMOS sensor
Lens
Min Illuminator 0.5 lux @ F1.8
Effective Pixels 1920 x 1080 pixels
Video
Video Encoder H.264 / MPEG-4 / M-JPEG
High Resolution Mode
Frame Rate Up to 30fps for all resolutions
Image Setting
ICA-4200
3.6 mm fixed lens
Angle of view :
H: 60.79 degrees
V: 36.52 degrees
D: 67.88 degrees
H.264@1080p
MPEG4@1080p
MJPEG@D1
Brightness, sharpness, contrast, saturation, mirror, AWB, WDR,
BLC, text, time and image overlay
Simultaneous multi-profile streaming
Streaming over UDP, TCP, HTTP, or HTTPS
Streaming
Audio
Audio Streaming
Audio Encoder
Microphone
Network and Configuration
Standard
M-JPEG streaming over HTTP
Controllable frame rate and bandwidth
Constant and variable bit rate (H.264)
Built-in microphone
G.711
Adjustable audio input gain
IEEE 802.3 10BASE-T
IEEE 802.3u 100BASE-TX
IEEE 802.3af
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TCP/IP, IPv4, IPv6, UDP, ICMP, DHCP, NTP, DNS, PLANET
DDNS/PLANET Easy DDNS, SMTP, FTP, HTTP, HTTPS, Samba,
PPPoE, UPnP, Bonjour, RTP, RTSP, RTCP
Security
Users
System Integration
Application
Programming Interface
Alarm Triggering
Alarm Events
Video Buffering
General
Power Requirements
Power Consumption
Operating Temperature
Operating Humidity
Weight
Password protection, IP address filtering, HTTPS,
QoS/DSCP
5 clients on-line monitoring at the same time
Open API for software integration
ONVIF Compliant
Intelligent video motion detection and external input
3-zone video motion detection
File upload via SD card, FTP, email and SAMBA.
Configurable Pre/Post alarm buffering
IEEE 802.3af Class 3
4W max.
o
-10
C ~ 45oC
20% ~ 80% (non-condensing)
180g
Dimensions (Φ x L)
Emission
Connectors
95 x 50 mm
CE, FCC
10/100 Mbps Ethernet, RJ45
Built-in microphone
Digital in
Micro SD/SDHC card slot (Max. 32GB, Class 10)
Factory default reset button
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Chapter 2. Hardware Interface
2.1 Physical Descriptions
ICA-4200
Interface Description
Audio In
Ethernet Port (PoE)
Lens
DI
Micro-SD/SDHC Card
Slot
Reset Button
User can enable the function of the built-in microphone via audio
setting in the Web UI.
The LAN socket is an RJ45 connector for connection to
10BASE-T Ethernet or 100BASE-TX Fast Ethernet cabling. Not
only can this Ethernet port detect or negotiate the transmission
speed of the network automatically but also input power for
camera operation. Please use Category 5 cable to connect the
Network Camera to an 802.3af PoE network switch.
1/2.5" Progressive Scan CMOS.
Digital input.
User can insert a micro SD card (up to 32G) into this slot for event
recording.
This button is used to restore all the factory default settings.
Sometimes restarting the camera will make the system return to a
normal state. If the system still got problems after restart, user can
restore the factory default settings and configure it again.
To restore the device, please follow the steps below:
1. Press ‘Reset’ button for 5 seconds to reset the device to the
factory default.
2. Login the camera using the default IP (http://192.168.0.20),
with “admin” for both username and password.
Restoring the factory default setting will lose all the
previous settings including IP address forever. User
needs to back up configuration file in advance before
restoring.
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2.2 Hardware Installation
1. Case Disassembly
2. (Optional) Inserting SD card
ICA-4200
Remove the front cover and insert SD card.
3. Connecting Network and PoE source
Connect an Ethernet cable to the LAN socket located on the Network Camera and attach
it to the network.
The camera supports IEEE 802.3af and is only powered from PoE.
4. Adjusting Lens Angle and Re-mounting the Case
Check camera viewing angle and focus.
area to be monitored. After adjusting the angle, re-mount the case.
Manually adjust lens angle that you want the
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2.3 Initial Utility Installation
This chapter shows how to quickly set up your H.264 camera. The camera is with the default
settings. However, to help you find the networked camera quickly the windows utility PLANET
Smart Discovery Lite can search the cameras in the network that will help you to configure
some basic settings before you start advanced management and monitoring.
1. Insert the bundled CD into the CD-ROM drive to launch the auto-run program. Once
completed, a welcome menu screen will appear.
2. Click the “Utility” hyperlink; you will see the dialog box as shown below.
3. OS: Windows XP SP2 or above. If the following “Windows Security Alert” pops up, please
click “Unblock”.
4. When you install the Internet Camera in a LAN environment, you may execute PLANET
Smart Discovery Lite to discover the camera’s IP address and set up related parameters in
the camera.
Item Description
Smart Discovery Lite will search all IP cameras connected to
LAN. The user can click “Refresh” to search again.
You can move your mouse to IP Address, NetMask and
Gateway column to change parameters and then just click the
“Update Device” button. Enter password to complete network
configuration settings.
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Close Smart Discovery Lite.
2.4 Using UPnP of Windows XP or 7
2.4.1 Windows XP
UPnP™ is short for Universal Plug and Play, which is a networking architecture that provides
compatibility among networking equipment, software, and peripherals. This device is an UPnP
enabled device. If the operating system, Windows XP, of your PC is UPnP enabled, the device
will be very easy to configure. Use the following steps to enable UPnP settings only if your
operating system of PC is running Windows XP.
Please note that MS Windows 2000 does not support UPnP feature.
Go to Start > Settings, and click Control Panel.
The “Control Panel” will display on the screen and double-click “Add or Remove Programs”
to continue.
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The “Add or Remove Programs” will display on the screen and click Add/Remove Widows
Components to continue.
The following screen will appear. Select “Networking Services” and click “Details” to
continue.
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The “Networking Services” will display on the screen. Select “Universal Plug and Play” and
click “OK” to continue.
Please click “Next” to continue.
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The program will start installing the UPnP automatically. You will see the pop-up screen below.
Please wait while Setup configures the components.
Please click “Finish” to complete the UPnP installation.
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Double-click “My Network Places” on the desktop, and the “My Network Places” will display
on the screen. Double-click the UPnP icon with Internet Camera to view your device in an
internet browser.
ICA-4200
2.4.2 Windows 7
Go to Start > Control Panel > Network and Internet > Network and Sharing Center, if
network discovery is off; click the arrow button
Click Turn on network discovery, and then click Apply.
administrator password or confirmation, type the password or provide confirmation.
to expand the section.
If you are prompted for an
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2.5 Setting up ActiveX to use the Internet Camera
The Internet Camera web pages communicate with the Internet Camera using an ActiveX
control. The ActiveX control must be downloaded from the Internet Camera and installed on
your PC. Your Internet Explorer security settings must allow for the web page to work correctly.
To use the Internet Camera, user must set up his IE browser as follows:
2.5.1 Internet Explorer 6 for Windows XP
From your IE browser Î ”Tools” Î ”Internet Options…” Î ”Security” ΔCustom Level…”,
please set up your “Settings” as follows:
Set up the first 3 items
• Download the signed A ctiveX co ntrols
• Download the unsigned ActiveX controls ad the unsigned ActiveX controls
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• Initialize and script the ActiveX controls not masked as safe to Prompt
1
2
3
5
6
ICA-4200
7
4
8
By now, you have finished your entire PC configuration for Internet Camera.
2.5.2 Internet Explorer 7 for Windows XP
From your IE browser Î ”Tools” Î ”Internet Options…” Î ”Security” ΔCustom Level…”,
please set up your “Settings” as follows:
Set up the first 3 items
• Allow previously unused ActiveX control to run…
• Allows Scriptlets
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• Automatic prompting for ActiveX controls
ICA-4200
By now, you have finished your entire PC configuration for Internet Camera.
2.5.3 Internet Explorer 7 for Windows Vista
From your IE browser Î ”Tools” Î ”Internet Options…” Î ”Security” Î ”Internet” ΔCustom
Level…”, please set up your “Settings” as follows:
• Enable “Automatic prompting for ActiveX controls”
• Prompt “Initialize and script active controls not marked….”
From your IE browser Î ”Tools” Î ”Internet Options…” Î ”Security” Î ”Trusted Sites”
ΔCustom Level…”, please set up your “Settings” as follows:
• Enable “Automatic prompting for ActiveX controls”
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• Prompt “Initialize and script active controls not marked….”
By now, you have finished your entire PC configuration for Internet Camera.
ICA-4200
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Chapter 3. Web-based Management
This chapter provides setup details of the Internet Camera’s Web-based Interface.
3.1. Introduction
The Internet Camera can be configured with your Web browser. Before configuring, please
make sure your PC is under the same IP segment as Internet Camera.
3.2. Connecting to Internet Camera
A. Use the following procedures to establish a connection from your PC to the Internet
Camera.
B. Once connected, you can add the camera to your browser’s Favorites or Bookmarks.
1. Start the web browser on the computer and type the IP address of the camera.
The default IP: “http://192.168.0.20
“
2. The login window of Internet Camera will appear,
Default login username and password are both admin.
If the User Name and Password have been changed before, please enter the new
User Name and Password here.
Web browser may display the “Security Warning” window. Select “Allow” to install and run
the ActiveX control into your PC.
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After the ActiveX control is installed and run, the first image will be displayed.
ICA-4200
If you log in the camera as an ordinary user, setting function will be not available. If
you log in the camera as the administrator, you can perform all the settings provided
within the device.
3.3 Live Viewing
Start-up screen is shown below whether you are an ordinary user or an administrator.
Client Settings
Configuration
Home
Stream
This button is visible in all setup pages of IP camera, and you
can go back to live view by clicking this button when you’re on
another page.
Select video stream type: H.264 or MJPEG. H.264 required
less network bandwidth and it is helpful when network
connection is slow.
Open ‘Client Setting’ menu.
Open ‘Configuration’ menu.
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Language
Original Size /
Fit Screen
In the language menu, you can switch web interface to other
languages.
Switches live image view between original size (full size: 3M
pixels) and fit screen (smaller size). If you want to see video in
detail, switch to original size. If your computer monitor’s
resolution is not enough and you want to see full image view,
/
switch to fit screen and image size will adjust automatically.
Connect
Start live video view.
Disconnect
Stop live video view.
Take a snapshot or camera video and save image file on your
computer. When you click this button, a new window will
appear:
Snapshot
Start Video Record
Enable Digital Zoom
Enable / Disable Mute
Button
Click the ‘Save’ button when you see the image you wish to
save, and you’ll be prompted to indicate the folder on your
computer to save image file. If you change your mind and
don’t want to save image file, click ‘Cancel’.
Click this button to record video and save video file on your
computer. You’ll be prompted to indicate the folder on your
computer to save video file.
This function will enlarge video view digitally from 1x to 3.5x,
so you can see objects in video in detail.
The digital zoom that uses computer algorithm to
enlarge the video and some details may be lost. If
you need to focus on detail of specific objects in
video view, please use optical zoom ring on lens
When mute is enabled (
set of IP camera.
), you will not hear the voice from
IP camera; if you want to hear voice from IP camera, click this
button to disable mute (
).
/
You can drag the slide bar (
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ICA-4200
enable/disable mute button to adjust volume.
3.4 Client Settings
Click on ‘Client Settings’ menu to configure basic IP camera settings like data transfer
protocol and data storage folder.
Click the ‘Client Settings’ button on the left to access ‘Client Settings’ menu.
The following screen will appear:
RTSP/RTP over
TCP
RTSP/RTP over
UDP
HTTP
Folder
Prefix
Add Date and
Time Suffix to
File Name
Select this option to use RTSP (Real-time Streaming Protocol) /RTP
over TCP to transfer video data.
Select this option to use RTSP (Real-time Streaming Protocol) /RTP
over UDP to transfer video data.
Select this option to use HTTP (Hyper-Text Transfer Protocol) to
transfer video data.
Select a folder on your computer to save recorded video. Click the
‘Browse’ button and you’ll be prompted to select a folder.
When saving video files, the characters you type in ‘Prefix’ field will be
used as leading characters of video file’s name. For example, the
default setting of ‘Prefix’ is ‘CLIP’, and video file’s name will be
CLIP.avi.
Check this box to add data and time to the ending part of video file
name, so you can see the date and time the video file is created directly
from its file name.
When you finish with the above settings, click the ‘Apply’ button to save change.
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3.5 System
Click the ‘Configuration’ button on the left to access ‘Configuration’ menu.
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3.5.1 System
In this menu, you can configure basic IP camera settings like host name and time.
ICA-4200
Host Name
Indicator LED
Time Zone
Daylight Saving
Keep the Current Date
and Time
Synchronize with
Computer Time
Synchronize with NTP
Server
Input the IP camera’s host name here; any words or characters
that will help you to identify this IP camera can be used. Or you
can use IP camera’s installation location as host name, and this
will help you to identify IP camera when you have many IP
cameras installed.
The LED lights located at the cable of IP camera are on by
default. But, if you don’t want other people to know the status of
this IP camera, you can select ‘Off’ and LED lights will be
switched off.
Select the time zone of residence from the dropdown menu to
keep the correct date and time.
If the area you live uses daylight saving, check this box;
otherwise do not check this box to keep time correct.
Select this option and date / time setting will not be changed
when you click ‘Apply’ on the page. You can check ‘Camera
Date and Time’ item on this page to know IP camera’s current
date and time setting.
Select this item and IP camera will use your computer’s time as
its time.
Select this item and IP camera will keep its date and time
setting synchronized with specified time server (NTP server).
Please input NTP server’s IP address or host name in the ‘NTP
Server Address’ field, and select time update interval from the
‘Update Interval’ dropdown menu.
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The digital zoom that uses computer algorithm to
enlarge the video and some details may be lost. If
you need to focus on detail of specific objects in
video view, please use optical zoom ring on lens set
of IP camera.
Set Manually
Set IP camera’s date and time manually. Please set the current
date and time from the ‘Date’ and ‘Time’ dropdown menu.
3.5.2 Security
In this menu, you can configure IP camera’s login account. There are three kinds of account:
‐ Administrator : Can view IP camera’s video and make changes to camera setting
‐ User : Can view IP camera’s video and see LOG, and change Client Setting and language
‐ Guest : Can view IP camera’s video and change language
There can be multiple users, but only one administrator is allowed, and you can’t change
administrator’s user name (it will always be ‘administrator’).
Password / Retype
Password
(Administrator)
Input administrator’s new password in both ‘Password’ and
‘Retype Password’ fields, and click the ‘Modify’ button to
change administrator’s password.
Don’t forget administrator’s password! Or you’ll
need to reset IP camera’s all settings to get
administrator’s password recovered.
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Account List
User Name
Password / Retype
Password
Authority
It lists all users existed in IP camera. If you want to remove
one user, click it in the list, and then click the ‘Remove’ button.
Input new user’s username here. User name length must be
between 1 and 32 characters.
Input this user’s password in both ‘Password’ and ‘Retype
Password’ fields.
characters.
To define this user’s access privilege, select ‘User’ or ‘Guest’
in the dropdown menu. When you finish inputting new user’s
information, click the ‘New’ button to create a new user.
Password length must be between 4 and 8
3.5.3 Network
You can configure the network camera’s general and advanced network settings here.
z General
In this menu, you can configure IP camera’s network setting. This IP camera supports
both IPv4 and IPv6 IP protocols.
ICA-4200
Select this option to assign an IP address to LAN port (or obtain an
address from DHCP server automatically).
Available options are:
LAN
‐ DHCP IPv4: Obtain an IPv4 IP address from DHCP server on LAN
automatically.
‐ DHCP IPv4 / IPv6: Obtain both IPv4 and IPv6 addresses from DHCP
server on LAN automatically.
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‐ Static IPv4 / IPv6: Assign an IPv4 / IPv6 address to IP camera
manually. If you don’t have a DHCP server on your local area
network, you must use this option to specify an IP address.
IP Address (IPv4): Input IPv4 IP address*
IP Address (IPv6): Input IPv6 IP address*
Prefix Length: Input IPv6 IP address’ prefix length (0-128)
Subnet Mask: Input subnet mask
Gateway: Input gateway address
Primary DNS: Input DNS server’s IP address
Secondary DNS: Input backup DNS server’s IP address; you
can leave this field blank.
*You can leave this field blank if you only wish to use IPv4 or IPv6 IP
address.
‐ Enable UPnP Discovery: Check this box to enable other devices on
the network to discover the presence of this IP camera by UPnP. It’s
recommended to enable this function.
‐ Enable UPnP Port Mapping: When UPnP is enabled, check this box
to enable UPnP’s port mapping.
Select this option to use PPPoE to connect to network. You have to input
PPPoE
HTTP Port
RTSP Port
RTP Data Port
When you finish with the above settings, click the ‘Apply’ button to save changes.
PPPoE username and password assigned by network operator to get
connected.
Input IP camera’s web connection port number here. When this port
number is changed, you need to change web browser’s port number you
used to connect to IP camera. For example, IP camera’s IP address is
192.168.1.1, and if you changed HTTP port number to 82, please input
‘http://192.168.1.1:82’ in web browser’s address bar to access IP
camera’s web configuration interface.
Input RTSP port number. When this port number changes, you must
change corresponding settings in external network devices (NVR or CMS
software) so they can receive this IP camera’s video.
Input RTP data port number here.
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z Advanced
In this menu, you can configure IP camera’s advance network setting.
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Multicast
Bonjour
QoS
Enable video multicast:
Multicast Group Address: Input multicast group address here, must be an address
between 232.0.0.0 and 232.255.255.255.
Multicast video port: Input port number for video multicast here.
Multicast RCTP video port: Input port number for RCTP video here.
Multicast audio port: Input port number for audio here.
Multicast RCTP audio port: Input port number for RCTP audio here.
Multicast TTL: Input TTL value for multicast here.
If you’re using Mac OS and you have Bonjour installed, you can use it to discover this IP
camera.
Enable QoS to improve the data transfer priority of this IP camera (Your local area network
must support QoS).
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You can select Video / Audio’s QoS DSCP value (0 to 63), or both video and audio.
Enable DDNS function if your ISP assigns dynamic IP address to you. You must register a
dynamic IP service first. Currently this IP camera supports Planet DDNS, Planet Easy
DDNS and DynDNS dynamic IP service.
z This model comes with Planet easy DDNS. When this function is enabled, DDNS
host name will appear automatically. User can use the function easily and directly.
DDNS
HTTPS
When you finish, click ‘Apply’ to save changes.
z When user select Planet DDNS or DynDNS, please go to www.planetddns.com or
dyn.com to register a new account first.
Provider: Select dynamic IP service provider.
Host Name: Input the host name you obtained from dynamic IP service provider.
User Name: Input user name used to login dynamic IP service provider.
Password: Input the password used to login dynamic IP service provider.
Check ‘Enable HTTPS’ box to enable HTTPS channel to encrypt transferred data. You
can also define HTTPS port number in the ‘HTTPS Port’ field if you don’t want to use
default value ‘443’.
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3.5.4 IP Filter
When this IP camera is directly connected to Internet and not protected by firewall, this
function acts like a mini built-in firewall to protect the safety of this IP camera and avoid attacks
from hackers.
Enable Filter
Accepted IP List
IP Address
(Accepted IP List)
Deny IP List
IP Address
(Accepted IP List)
When you finish with the above settings, click the ‘Apply’ button to save changes.
Check this box to enable IP address filter; uncheck this box to
disable this function.
It lists all IP addresses that can build connections to this IP
camera. If you want to remove a set of IP addresses from the list,
click on the IP address and click the ‘Remove’ button.
Input the starting and ending IP address you wish to accept
connections here. IP camera will only accept connections
established from these IP addresses. If you want to specify one IP
address only, input the same IP address in both fields. Click the
‘New’ button to add IP address to the accepted IP list.
It lists all IP addresses that cannot build connections to this IP
camera. If you want to remove a set of IP addresses from the list,
click on the IP address and click the ‘Remove’ button.
Input the starting and ending IP address you wish to deny
connections here. IP camera will deny connections established
from these IP addresses. If you want to specify one IP address
only, input the same IP address in both fields. Click the ‘New’
button to add IP address to denying IP list.
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3.5.5 Video
You can adjust the image of the IP camera in this menu.
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There are 3 sub-menus in this menu: Image Setting, Video Setting, and Overlay, which can
be accessed by tabs on the top.
z Image Setting
Brightness /
Contrast /
Saturation /
Sharpness
Default
Exposure Setting
Mirror
Flickerless
Power Line
Control the image parameters. Click ‘ - ' to decrease value, or click
‘ + ‘ to increase value. You can also input the value in the field directly.
Set all the above values to default value ‘128’.
Auto: It will adjust the image sensor exposure automatically.
Manual: User can configure sensor exposure to fixed setting.
Check ‘Vertical’ or ‘Horizontal’ box to flip the image vertically or
horizontally; this will help to correct the orientation of image when IP
camera is hanged bottom-up by camera holder. You can click both
‘Vertical’ and ‘Horizontal’ boxes at the same time.
Check the box to set the function as enable.
Select the frequency of power line of the place you’re using this IP
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Ultra-mini Full HD Fixed Dome IP Camera
Frequency
Condition (AWB)
WDR
BLC
(Back Light
Compensation)
When you finish with the above settings, click the ‘Apply’ button to save changes.
camera. This will help to reduce the flicker of certain lights in the
image.
Select the condition that you’ll be using this IP camera from the
dropdown menu.
Auto: It will detect environment automatically.
Outdoor: For outdoor environment use.
Indoor: For indoor environment use.
B/W: You’ll be using this IP camera in dark places where lights are
insufficient.
Tungsten: For low color temperature environment use.
Manual: User can configure the setting.
This function is to provide clear images even under back light
circumstances.
Enable it to allow the camera to adjust the exposure of the entire
image to properly expose the subject in the foreground.
z Video Setting
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H.264 /MPEG4
Video
Resolution
Select the compression of main stream: H.264 / MPEG4.
Select video resolution.
‐ H.264:
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1920x1080 (1080p) / 1280x960 (960p) / 1280x720 (720p)
720x480 (D1) / 640x480 (VGA) / 320x240 (QVGA)
‐ MPEG4:
1920x1080 (1080p) / 1280x960 (960p) / 1280x720 (720p)
720x480 (D1) / 640x480 (VGA) / 320x240 (QVGA)
MJPEG:
1280x720 (720p) / 720x480 (D1)
640x480 (VGA) / 320x240 (QVGA)
When network speed is insufficient, selecting a lower video resolution will
be helpful.
Select video frame rate. Please note that the frame rate of 1280x720
Frame Rate
Rate Control
Mobile View
When you finish with the above settings, click the ‘Apply’ button to save changes.
(MJPEG) are up to 20. The frame rates of other resolutions are up to 30.
When network speed is insufficient, selecting a lower frame rate will be
helpful.
Select video bit rate. You can control bit rate by ‘Video quality’ or ‘Bit
rate’:
‐ Video quality: There are 5 levels of video quality, select ‘very high’
to improve video quality but consumes more network bandwidth, and
select ‘very low’ will decrease video quality and consumes less
network bandwidth.
‐ Bit rate: Input video’s bit rate directly. It must be an integer between
512 and 6000. Higher bit rate provides better video quality, but
consumes more network bandwidth.
Set the main stream as H.264 and check the box to allow remote access
when you need to remote access via mobile phone.
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MJPEG options are only available for portable devices like cell phone.
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z Overlay Setting
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Enable Time Stamp
Remove the
Background Color of
the Text
(for Time Stamp)
Enable Text Display
Remove the
Background Color of
the Text (for Text)
Enable Image
Overlay
When you finish with the above settings, click the ‘Apply’ button to save changes.
Check this box to enable overlaying time stamp on video.
Check this box to remove time stamp’s background color. You
may find this will help the readability of time stamp text in some
cases.
Check this box to display certain text on video; this will help when
you need to identify certain IP camera when you have a lot of IP
cameras. Please input the text in the ‘Text’ field. You can input
up to 15 characters.
Check this box to remove custom text’s background color. You
may find this will help the readability of text in some cases.
Check this box to overlay a specific image on video, so you can
show certain text / picture on the video and help people to identify
this IP camera.
Click the ‘Browse’ button to pick a picture on your computer, and
then click the ‘Update’ button to use the picture. Please note that
there are certain restrictions:
‐ Select .bmp / .jpg / .jpeg image files only.
‐ Image’s resolution should be less than 160 x 128, and can
be divided by 4.
‐ Do not upload image files whose size is greater than 64KB.
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3.5.6 Audio
You can adjust audio input / output parameters here.
Enable
Microphone
Audio Type
(Microphone)
Microphone Gain
When you finish with the above settings, click the ‘Apply’ button to save changes.
Check this box to enable microphone. If you don’t want to hear voice
from IP camera, you can uncheck this box to disable it.
The format is fixed as G.711
If the voice received by microphone is too loud or silent, you can use
this function to improve voice volume, so you can hear voice from IP
camera more clearly.
- Select 0 dB and IP camera will do nothing on the voice;
- Select +6 dB to +18 dB to amplify the voice.
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3.5.7 Motion
This IP camera is capable to detect object’s motion, so IP camera will only record when there’s
motion and save disk storage space.
Motion detection is performed by examining the movement of objects in the rectangular motion
detection area. You can define up to 3 motion detection areas.
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Enable Motion
Detection
Enable
(Window 1 to
Window 3)
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Check this box to enable motion detection.
Check this box to enable this motion detection window. You can
select window 1 to 3 to enable up to 3 motion detection windows.
When a motion detection window is enabled, a rectangular window
will appear on camera’s view, with its title on the top.
‐ To move / resize a motion detection window:
‐ Move: Use the mouse to drag the title text.
‐ Resize: Use the mouse to drag the four corners (upper-left/right,
lower-left/right) to resize it. If you only want to adjust width or
height, drag the four sidebars (top, bottom, left, and right).
Title
(Window 1 to
Window 3)
Percentage
Sensitivity
When you finish with above settings, click the ‘Apply’ button to save changes.
Input characters in the title field to change motion detection area’s
title text so you can identify it. Please note that you have to click the
‘Apply’ button to change the text.
Select the percentage of pixel change that will trigger motion
detection alert. Select a lower percentage and you can detect tiny
changes in the motion detection area.
Select the sensitivity level that will trigger motion detection alert.
Select a higher sensitivity and you can detect tiny changes in the
motion detection area.
3.5.8 Privacy Mask
For the security and privacy purposes, there are three areas that can be set up for privacy
mask.
Enable Privacy
Check this box to enable privacy mask function.
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Mask
Enable
(Mask 1 to Mask 3)
Color
Check this box to enable this mask window. You can select window
1 to 3 to enable up to 3 mask windows. When a mask window is
enabled, a rectangular will appear on the view of camera; user could
move and resize it by mouse.
User could select the color of mask window.
3.5.9 Event
When there’s an event, you can use this setup page to define what IP camera should do, like
sending an email or triggering digital output to activate external alarm.
There are 3 sub-menus in this menu: Setting, Media, and Event Server, which can be
accessed by tabs on the top.
z Setting
This page lists all the existing events. You can click the ‘Modify’ button to edit an existing
event, or ‘Remove’ to delete an existing event.
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To create a new event, just click the “New” button to add an Event setting. The setting will be
shown below:
Enable Setting
Title
Motion Detection
Digital Input
1 or 2
Enable Schedule
Time
Enable FTP
Enable Email
Enable Samba
(Net Storage)
Check this box to enable this event. If you just want to disable this
event temporarily, you can uncheck this box to keep this event
disabled while not deleting it.
Input any description text for this event so you can identify it quickly.
It accepts these characters: A-Z,a-z,0-9,“.”,”-” and “_”.
Check this box and this event will be activated when one of the
motion detection windows detects motion.
Check this box and this event will be activated when digital input 1 or
2’s input signal is high or low (select from the dropdown list).
Check this box and this event will be activated when the designated
weekday and time are reached. You also have to check weekday
box, and select time from the dropdown list. If you select ‘Always’
as time, this event will be activated during all the day.
Check this box and IP camera will save file on FTP server (refer to
‘FTP Server’ setting in ‘Event Server’ tab) when this event is
activated.
Check this box and IP camera will send an email to the designated
recipient address (refer to ‘SMTP Server’ setting in ‘Event Server’
tab) when this event is activated.
Check this box and IP camera will save file on samba server (refer to
‘Samba Server’ setting in ‘Event Server’ tab) when this event is
activated.
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Check this box and IP camera will save file on SD card when this
Enable SD CARD
event is activated. A working SD card must be inserted into IP
camera in advance.
z
Media
You can defin media file should be saved on the designated media.
e what kind of
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Save a picture file when event is triggered.
One Snapshot
Save a H.264 video clip. You can also select the recording length
before and / or afte
nd ‘Post Event’.
a
For example, if you set ‘Pre Event’ to ‘5’ and ‘Post Event’ to ‘5’,
and an event is triggered at 14:10:30, then the vid
seconds long, starting from 14:10:20 to 14:10:30.
H.264 Video
When you finish with the above settings, click the ‘Apply’ button to save changes.
Tips: You may want to know what happened before event is
triggered in many cases, e
otion detection window.
m
This function will be enabled while “M
set as enable on the “Video Setting”.
r the time when event is triggered in ‘Pre Event’
specially when object is outside of
If the “Pre Event” is set to “0” second, the “Post Event”
cannot be set to “0” second.
JPEG codec” is
eo file will be 10
z Event Server
You ca
(F
n define the details of remote media server: FTP (File), SMTP (Email), and Samba
ile).
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A Samba server can be any computer running windows operating system with network
neighbor function enabled. Many stand-alone network file servers also support Samba
server function.
Enable FTP
Server
SMTP Server
Check this box to enable FTP server.
FTP Server: Input FTP server’s IP address or host name.
Port: Input FTP server’s port number. In most cases it should be default
value ‘21’.
User Name: Input FTP server’s user name.
Password: Input FTP server’s password.
File Path Name: Input the path where you want to save file on FTP
server, like ‘upload/record’. If you want to save file on this FTP user’s
home directory, you can leave this field blank.
Enable Passive Mode: Check this box to force IP camera to
communicate with FTP server in passive mode (Some FTP Server may
only work when you check this box, while others don’t).
Test FTP: Click this button to test FTP server settings above
immediately.
Check this box to enable SMTP server.
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Samba Server
SMTP Server: Input SMTP server’s IP address or host name.
Port: Input SMTP server’s port number. In most cases it should be
default value ‘25’.
Sender Email Address: Input the sender’s email address that will
appear in the Email send by IP camera. This will help you to identify
the email sent by this IP camera, and may help when you have
anti-spam software installed (you can set this email address to
‘White List’ in your anti-spam software)
Receiver #1 Email Address: Input primary recipient’s email address.
This field is required.
Receiver #2 Email Address: Input backup recipient’s email address.
This field is optional.
Subject: Input email titles that will appear in the email sent by IP
camera. This will help you to identify the email sent by this IP
camera.
Authentication: Check this box when authentication is required by the
email server you’re using. You also need to input email server’s
username and password in the corresponding field.
Requires SSL Encryption: If your email server requires SSL
encryption, check this box. Please note that email server uses a
different port number from standard port 25 when SSL encryption is
used.
STARTTLS: If your email server requires STARTTLS encryption, check
this box. Please note that email server uses a different port number
from standard port 25 when STARTTLS encryption is used.
Test SMTP: Click this button to test SMTP server settings above
immediately.
Check this box to enable Samba server.
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Samba Server Address: Input Samba server’s IP address or host
name.
Path: Input the path where you want to save file on Samba server, like
‘upload/record’.
User Name: Input Samba server’s user name.
Password: Input Samba server’s password.
Test SMB: Click this button to test Samba server settings above
immediately.
Tips: Some Samba servers do not have username and password
checks. You can just input Samba server address and path to
access the file storage space.
When you finish with the above settings, click the ‘Apply’ button to save changes.
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3.5.10 Recording
You can save video files on SD card or Samba server.
1. Be sure that the SD Card is formatted by this device.
2. Unlike motion detection, this function will record video at specified time period
on selected weekday(s).
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Enable External
Storage
Recording
Maximum Size of
Each File
Recording
Schedule
Storage Option
Check this box to record video on SD card.
Input the maximum size of every video file from 5MB to 50MB. IP camera will start
a new video file when a recording video file reaches the size limit stated here.
Define the recording schedule. You can check Sun to Sat boxes to represent a
weekday, and specify time period in ‘From’ and ‘To’ field. Select ‘Always’ to record
24 hours in selected weekday(s).
User could select Memory Card or Samba server. If the Samba server is selected,
please input the settings of Samba server. Please refer to the picture:
When you finish with the above settings, click the ‘Apply’ button to save changes.
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3.5.11 SDHC
Users can implement local recording to the micro SD card up to 32GB. This page shows the
capacity information of the micro SD card. Users can also format the SD card through the
setting page. Please insert the SD card when the device is powered off, and then power it on.
z Status
Once the SD card is inserted, the UI will show the capacity of the micro SD card like the image
hereunder.
Refresh
Eject
Format
Click the button to refresh the information of micro SD card.
If user wants to remove SD card, please click the button. Then the
device will disconnect SD card.
Click the button to delete all data in the micro SD card.
Please format the micro SD card when using for the first time. Formatting will
also be required when a memory card is already being used on one camera and
later transferred to another camera with a different software platform.
z Recording
User could search the video which is recorded by schedule.
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All Files
Search
Search Result
Click the button to list all files.
You can define the range and click “Search＂ to sort the files
needed.
All the searched files will be listed on the list.
: User could remove the file by clicking the button.
: User could download the file by clicking the button.
First page / Final page: Jump to first / final page.
Previous / Next: Jump to previous or next page.
z Event
User could search the video which is recorded by event.
All Files
Search
Search Result
Click the button to list all files.
You can define the range and click “Search＂ to sort the files
needed.
All the searched files will be listed on the list.
: User could remove the file by clicking the button.
: User could download the file by clicking the button.
First page / Final page: Jump to first / final page.
Previous / Next: Jump to previous or next page.
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3.5.12 Log
You can check the usage log of IP camera here.
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First Page / Final
Page
Previous / Next
Remove
Jump to first / final page of log.
Jump to previous or next page of log.
Clear log. You’ll be prompted for confirmation.
3.5.13 Device Info
You can check the information and network settings of this IP camera. This information is very
useful when you need to repair or fix the problem of this IP camera.
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An example of device info page looks like this:
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3.5.14 Maintenance
You are able to upgrade firmware or reset this device to default setting on this page.
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Reboot
Restart IP Camera
Automatically
Reset
Backup
Back Up to SD
Card Device
Restore
Restore from SD
Click this button to reboot the IP camera. This function is useful when
you find IP camera is not working properly.
The device will reboot automatically according to the schedule. Please
make sure the Time setting is correct when this function is enable.
(1) Clear all settings of IP camera and reset to factory default setting.
(2) Reset all parameters, except for the IP, time zone, and daylight
saving parameters, to the original factory settings
Back up IP camera’s setting and save it on your computer.
Back up IP camera’s setting and save it on SD card.
Restore a previously-saved configuration file saved on your computer.
Click the ‘Browse’ button to select the configuration file first and then
click the ‘Restore’ button to upload settings.
Please make sure you select the correct configuration file
before you restore settings. If you upload the wrong file, the
device might be damaged.
Restore IP camera’s configuration which is previously-saved on SD
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Card Device
Firmware Upgrade
card.
Upgrade IP camera’s firmware. Click the ‘Browse’ button to select a
firmware image file on your computer first and then click the ‘Upgrade’
button to upgrade firmware.
1. Upgrading firmware procedure cannot be interrupted. If
the power or network connection is broken during the
download procedure, the device might be damaged.
2. User must make sure that the firmware only applies to
this device. Furthermore, do not try to upgrade new
firmware if not necessary.
3.6 Language
You can change the display language of web interface. Click the ‘Language’ button and select
one language.
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Appendix A. Ping IP Address
The ping (stands for Packet Internet Groper) command is used to detect whether a specific IP
address is accessible by sending a packet to the specific address and waiting for a reply. It’s
also a very useful tool to confirm whether or not Internet camera is installed or if the IP address
conflicts with any other device over the network.
If you want to make sure the IP address of Internet camera, utilize the ping command as
follows:
z Start a DOS window.
z Type ping x.x.x.x, where x.x.x.x is the IP address of the Internet camera.
The replies, as illustrated below, will provide an explanation to the problem.
If you want to detect any other device that conflicts with the IP address of Internet camera, you
also can utilize the ping command but you must disconnect the Internet camera from the
network first.
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Appendix B. Configuring Port Forwarding
Manually
The device can be used with a router. If the device wants to be accessed from the WAN, its IP
address needs to be set up as a fixed IP address. The port forwarding or Virtual Server
function of router also needs to be set up. This device supports UPnP traversal function.
Therefore, user could use this feature to configure port forwarding of NAT router first. However,
if user needs to configure port forwarding manually, please follow the steps below:
Manually installing the device with a router on your network is an easy 3–step procedure as
follows:
1. Assign a local/fixed IP address to your device
2. Access the Router with Your Web browser
3. Open/Configure Virtual Server Ports of your Router
1. Assign a local/fixed IP address to your device
The device must be assigned a local and fixed IP Address that allows it to be recognized by
the router. Manually set up the device with a fixed IP address, for example, 192.168.0.100.
2. Access the Router with your Web browser
The following steps generally apply to any router that you have on your network. PLANET
Wireless Router is used as an example to clarify the configuration process. Configure the initial
settings of the router by following the steps outlined in the router’s Quick Installation Guide.
If you have cable or DSL service, you will most likely have a dynamically assigned WAN IP
address. ‘Dynamic’ means that your router’s WAN IP address can change from time to time
depending on your ISP. A dynamic WAN IP address identifies your router on the public
network and allows it to access the Internet. To find out what your router’s WAN IP address is,
go to the Status screen on your router and locate the WAN information for your router. As
shown on the following page the WAN IP address will be listed. This will be the address that
you will need to type in your web browser to view your camera over the Internet. Be sure to
uncheck the Reset IP address at next boot button at the top of the screen after modifying the
IP address. Failure to do so will reset the IP address when you restart your computer.
Your WAN IP Address will be listed here.
3. Open/set Virtual Server Ports to enable remote image viewing
The firewall security features built into the router and most routers prevent users from
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accessing the video from the device over the Internet. The router connects to the Internet over
a series of numbered ports. The ports normally used by the device are blocked from access
over the Internet. Therefore, these ports need to be made accessible over the Internet. This is
accomplished using the Virtual Server function on the router. The Virtual Server ports used by
the camera must be opened through the router for remote access to your camera.
Follow these steps to configure your router’s Virtual Server settings
z Click Enabled.
z Enter a unique name for each entry.
z Select Both under Protocol Type (TCP and UDP)
z Enter your camera’s local IP address (e.g., 192.168.0.100) in the Private IP field.
z If you are using the default camera port settings, enter 80 into the Public and
Private Port section and click Add.
A checkmark appearing before the entry name will indicate that the ports are enabled.
Some ISPs block access to port 80. Be sure to check with your ISP so that you can
open the appropriate ports accordingly. If your ISP does not pass traffic on port 80,
you will need to change the port the camera uses from 80 to something else, such
as 8080. Not all routers are the same, so refer to your user manual for specific
instructions on how to open ports.
Enter valid ports in the Virtual Server section of your router. Please make sure to check the
box on this line to enable settings. Then the device can be accessed from WAN by the router’s
WAN IP address.
By now, you have finished your entire PC configuration for this device.
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Appendix C. Troubleshooting &
Frequently Asked Questions
Features
The device utilizes H.264 and M-JPEG triple compression to provide
The video and audio codec is
adopted in the device.
high-quality images where H.264 is standards for video compression
and M-JPEG is a standard for image compression.
The audio codec is defined as G.711 for RTSP streaming.
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The maximum number of users
that accesses the device
simultaneously.
The network cabling is required for
the device.
The device will be installed and
work if a firewall exists on the
network.
The username and password for
the first time or after factory default
reset
Forgot the username and
password
Forgot the IP address of the
device.
The maximum number of users is limited to 5. However, it also
depends on the total bandwidth accessed to this device from clients.
Installing this device
The device uses Category 5 UTP cable allowing 10 and/or 100
BASE-T networking.
If a firewall exists on the network, port 80 is open for ordinary data
communication. The HTTP port and RTSP port need to be opened
on the firewall or NAT router.
Username = admin and Password = admin.
Note that it’s all case sensitivity.
Follow the steps below:
1. Power on the camera and wait a while until the boot procedure
is finished.
2. Press the hardware reset button over 10 seconds, and release
it.
3. Camera will reboot and restore to factory default setting. The
default user name and password are both admin.
Check IP address of device by using the PLANET Smart Discovery
Lite program or by UPnP discovery or set the device to default by
Reset button.
PLANET Smart Discovery Lite
program cannot find the device.
z Re-power the device if cannot find the unit within 1 minute.
z Do not connect device over a router. PLANET Smart Discovery
Lite program cannot detect device over a router.
z If IP address is not assigned to the PC that runs PLANET Smart
Discovery Lite program, then PLANET Smart Discovery Lite
program cannot find device. Make sure that IP address is
assigned to the PC properly.
z Antivirus software on the PC might interfere with the setup
program. Disable the firewall of the antivirus software during
setting up this device.
z Check the firewall setting of your PC or Notebook.
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Internet Explorer does not seem to
work well with the device
PLANET Smart Discovery Lite
program fails to save the network
parameters.
Cannot work with NAT router
Some IP cameras are working
while others failed
Make sure that your Internet Explorer is version 6.0 or later. If you
are experiencing problems, try upgrading to the latest version of
Microsoft’s Internet Explorer from the Microsoft webpage.
Network may have trouble. Confirm the parameters and connections
of the device.
UPnP NAT Traversal
Maybe NAT router does not support UPnP function. Please check
user’s manual of router and turn on UPnP function.
Maybe too many IP cameras have been installed on the LAN, and
thus NAT router is out of resource to support more cameras. You
could turn off and on NAT router to clear out of date information
inside router.
Accessing this device
z Maybe the IP address of the Network Camera is already being
used by another device or computer. To confirm this possible
problem, disconnect the Network Camera from the network first,
and then run the ping utility to check it out.
Cannot access the login page and
other web pages of the Network
Camera from Internet Explorer
z Maybe it’s the network cable. Try correcting your network cable
and configuration. Test the network interface by connecting a
local computer to the Network Camera via a crossover cable.
z Make sure the Internet connection and setting are OK.
z Make sure the IP address of Internet Explorer you entered is
correct. If the Network Camera has had a dynamic address, it
may have changed since you last checked it.
z Network congestion may prevent the web page from appearing
quickly. Wait for a while.
The IP address and Subnet Mask of the PC and Network Camera
must be in the same class of the private IP address on the LAN.
z Make sure the http port used by the Network Camera, default=80,
is forwarded to the Network Camera’s private IP address.
z The port number assigned in your Network Camera might not be
available via Internet. Check your ISP for available port.
z The proxy server may prevent you from connecting directly to the
Network Camera. You are advised not to use the proxy server.
z Confirm that Default Gateway address is correct.
z The router needs Port Forwarding feature. Refer to your router's
manual for details.
z Packet Filtering of the router may prohibit access from an
external network. Refer to your router's manual for details.
z Access the Network Camera from the Internet with the global IP
address of the router and port number of Network Camera.
z Some routers reject the global IP address to access the Network
Camera on the same LAN. Access with the private IP address
and correct port number of Network Camera.
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Ultra-mini Full HD Fixed Dome IP Camera
Image or video does not appear on
the main page.
How to check whether the device’s
ActiveX is installed on your
computer
ICA-4200
z When you use DDNS, you need to set Default Gateway and DNS
server address.
z If it’s not working after following the above procedure, reset
Network Camera to default setting and install it again.
z The first time the PC connects to Network Camera, a pop-up
Security Warning window will appear to download ActiveX
Controls. When using Windows XP, or Vista, log on with an
appropriate account that is authorized to install applications.
z Network congestion may prevent the Image screen from
appearing quickly. You may choose lower resolution to reduce
the required bandwidth.
Go to C:\Windows\Downloaded Program Files and check to see if
there is an entry for the file “Web Watch2 Control”. The status
column should show “Installed”. If the file is not listed, make sure
your Security Settings in Internet Explorer are configured properly
and then try reloading the device’s home page. Most likely, the
ActiveX control did not download and install correctly. Check your
Internet Explorer security settings and then close and restart Internet
Explorer. Try to browse and log in again.
Internet Explorer displays the
following message: “Your current
security settings prohibit
downloading of ActiveX controls”.
The device works locally but not
externally.
The unreadable characters are
displayed.
Frame rate is slower than the
setting.
Set up the IE security settings or configure the individual settings to
allow downloading and scripting of ActiveX controls.
z Might be caused from the firewall protection. Check the Internet
firewall with your system or network administrator. The firewall
may need to have some settings changed in order for the device
to be accessible outside your LAN.
z Make sure that the device isn’t conflicting with any other web
server running on your LAN.
z Check the configuration of the router settings to allow the device
to be accessed outside your local LAN.
z Check the bandwidth of Internet connection. If the Internet
bandwidth is lower than target bit rate, the video streaming will
not work correctly.
Use the operating system of the selected language. Set the
Encoding or the Character Set of the selected language on the
Internet Explorer.
z The traffic of the network and the object of the image affect the
frame rate. The network congestion causes frame rate slower
than the setting.
z Check the bandwidth of Internet connection. If the Internet
bandwidth is lower than target bit rate, the video streaming will
not work correctly.
Image Transfer on e-mail or FTP
does not work.
z Ethernet switching hub can smooth the frame rate.
z Default Gateway and DNS server address should be set up
correctly.
z If FTP does not work properly, ask your ISP or network
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administrator about the transferring mode of FTP server.
Video quality of the device
The focus on the Camera is bad.
The color of the image is poor or
strange.
Image flickers.
The lens is dirty or dust is attached. Fingerprints, dust, stain, etc. on
the lens can degrade the image quality.
z Adjust White Balance.
z To ensure the images you are viewing are the best they can be,
set the Display property setting (color quality) to 16bit at least and
24 bit or higher if possible within your computer.
z The configuration on the device image display is incorrect. You
need to adjust the image related parameters such as brightness,
contrast, hue and sharpness properly.
z If the object is dark, the image will flicker. Make the condition
around the Camera brighter.
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Appendix D. Micro SD Card Compatibility
The following Micro SD/ SDHC Cards are recommended:
Apacer SDHC class 4 4GB
Apacer SDHC class 10 32GB
Silicon Power SDHC class 10 8GB
Transcend SDHC class 10 32GB
Kingston SDHC class 10 32GB
TOSHIBA SDHC class 10 32GB
SanDisk SDHC class 10 32GB
SAMSUNG SDHC class 10 32GB
RiDATA SDHC class 10 32GB
ADATA SDHC class 10 32GB
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