SD2620W
Stereoscopic Monitor
USER’S GUIDE
www.planar3d.com
Planar Systems, Inc.
1195 NW Compton Drive
Beaverton, OR 97006-1992
www.planar.com
© 2008 Planar Systems, Inc. Planar and the Planar logo are registered trademarks of
Planar Systems, Inc. Other brands and names are the property of their respective owners.
Technical information in this document is subject to change without notice.
02/08
Usage Notice
To prevent the risk of fire or shock hazards, do not expose this
product to rain or moisture.
Do not open or disassemble the product, as doing so may cause
electric shock.
Follow all warnings, precautions, and maintenance as recommended in
this user’s guide to maximize the life and performance of your unit.
Do
• Turn off the monitors before cleaning.
• Use only a dry, soft cloth or clean room wipe when cleaning the LCD panel
surface or the half-mirror.
• Use a soft cloth moistened with water and/or mild detergent to clean
the display housing and stand.
• Use only high quality and safety approved AC/DC power adapters.
• Disconnect the power plug from the grounded AC outlet if the product
will not be used for a long period of time.
Don’t
• Do not touch the LCD panel or half-mirror surfaces with sharp or
hard objects.
• Do not use abrasive cleaners, waxes, or solvents for your cleaning.
• Do not operate the product under these conditions:
— In an extremely hot, cold, or humid environment
— In areas susceptible to excessive dust and dirt
— Near any appliance generating a strong magnetic field
— In direct sunlight
User’s Guide | iii
Box Contents
The SD2620W shipping box contains the following components:
Bottom monitor assembly with mirror
support arms and mirror adjustment screws
Top monitor assembly
Beamsplitter assembly
Bottom cable management cover
Top cable management cover
Two power cords (6-ft and 10-ft)
iv | SD2620W
Two DVI cables (6-ft and 12-ft) Two Analog VGA cables (6-ft and 10-ft)
Mirror-flip PCI card
Product user’s guide
Spring clip-style glasses (1 ea) Terminator-style glasses (2 ea)
Soft, dry cloths (3 ea)
Short DVI cables (14-in)
Captain-style glasses (2 ea)
Moistened cleaning pads (6 ea)
NOTE: Both the Captain-style and the Terminator-style glasses, for use with
the SD2620W monitor, feature the Planar logo on each side and white arm
tips. These two markers differentiate the glasses from those shipped with
other stereo monitors.
User’s Guide | v
Contents
Usage Notice............................................................................................................. iii
Box Contents.............................................................................................................iv
Stereoscopic Viewing ..............................................................................................1
StereoMirror™ Technology ..................................................................................... 2
Getting Started.......................................................................................................... 4
Product Use ................................................................................................................ 9
Adjusting the Monitor's Display..........................................................................11
Target Color Coordinates......................................................................................17
Power Management...............................................................................................17
OSD Lock Out Function .........................................................................................18
Monitor Specifications...........................................................................................19
System Care..............................................................................................................21
Software Compatibility..........................................................................................21
Accessories ...............................................................................................................21
Troubleshooting......................................................................................................22
Warranty....................................................................................................................23
Product Registration ..............................................................................................23
CRT Recycling...........................................................................................................24
Important Recycle Instructions ...........................................................................24
vi | SD2620W
T
r
Stereoscopic Viewing
We live in a three-dimensional world. The human visual system can process
the slightly different views of the world and translate the views into the
perception of depth. This process is called stereopsis.
In the last two centuries much effort has been devoted to the reproduction of
depth perception, primarily with photography and more recently with
computer graphic images.
Stereoscopic/3D viewing can help a viewer make faster, more accurate, and
more enjoyable interpretations of imagery. The SD2620W StereoMirror™
monitor, in particular, creates an unprecedented level of stereo/3D viewing
quality and viewer comfort.
Stereo viewing is useful for the following applications:
• Photogrammetry and
remote sensing
• Geospatial image
analysis
• Geophysical modeling
• Molecular modeling
• Computer games
• Oil and gas exploration
• Architecture and
mechanical design
• Stereo photography or
videography
• Medical imaging (not as
yet FDA 510(k)
approved)
• Surgical planning
• Teaching of anatomy
• Simulation
• Complex data analysis
he StereoMirror monito
For some individuals, prolonged use of any stereoscopic monitor
may cause discomfort. Take a break from stereo viewing if you
sense eye fatigue. Individuals who are unaccustomed to using
stereoscopic 3D monitors may require a period of adaptation.
User’s Guide | 1
StereoMirror™ Technology
A StereoMirror™ monitor consists of two AMLCD (Active Matrix Liquid Crystal
Display) units, oriented at a 110º angle and mounted on a specially designed
stand. A passive beamsplitter mirror bisects the angle formed between the
two monitors, and there is a fine mechanical adjustment for the mirror angle
between the two displays. One side of the glass mirror has a reflective
coating, and the other side has an anti-reflective coating to minimize
secondary reflections. The mirror has been treated with a hard top coating to
accommodate cleaning.
In general, the
objective of a
stereoscopic
display is to
efficiently
present a left
eye image
solely to the
left eye while
the right eye
image is
directed to the
right eye. This
allows the
human visual
system to
merge the two images and results in the perception of depth, or stereopsis.
In the StereoMirror
principle of conservation of polarization.
Operating principle of the StereoMirror monitor
™ design this stereo separation is achieved using the
Liquid crystal displays operate based on the ability of liquid crystal material to
modulate plane-polarized light. The two AMLCDs in the SD2620W model
have been manufactured so that the polarized light emitted from the top
monitor is 90° rotated from that of the bottom monitor. The image from the
lower monitor is seen through the mirror, as shown in the illustration above.
When stereo pair images from the two monitors are viewed through crossedpolarizing glasses (glasses with polarizing films mounted on the eyepieces
with their planes of polarization at a right angle to one another), the user only
sees the left eye image with the eyepiece having the 90°-oriented polarizer
and the right eye image with the eyepiece having the 0° polarizer. Light with
a perpendicular polarization is not transmitted. The result is a single, fused
stereoscopic image.
2 | SD2620W
A block diagram describing the process of driving a StereoMirror™ monitor
with a computer is shown below. The left eye and right eye images are sent
to their respective AMLCDs independently and without any special treatment
(with the exception of accommodating for the fact that the upper monitor is
seen in a mirror; see discussion below). Presenting the stereo pair of images
requires a setup or software application that accommodates dual-monitor
stereo viewing. No additional modification is needed for use with the
StereoMirror
™ monitor design.
Any software application that uses the OpenGL quad-buffered stereo features
is compatible with the StereoMirror.
™ Quad-buffered stereo is a feature of
the OpenGL 3D graphics library that allows an application to define two
separate right/left eye viewpoints instead of the normal single monoscopic
viewpoint. The two viewpoints are defined to give the correct parallax
separation for the proper stereo effect. Once the two viewpoints have been
defined
, the 3D scene is rendered identical for each of the two viewpoints.
Many commercial 3D applications already have stereo viewing modes using
the OpenGL stereo features.
Since the upper display of the monitor is seen in reflection, a mirror-flip
operation must be performed on that data path. In the current product this
is accomplished using an auxiliary signal processing board in the data path to
the upper monitor. Driving a StereoMirror
™ monitor is identical to driving
a pair of projection displays used to show stereoscopic images with crossed
polarizers in the two separate light paths. An off-the-shelf, dual-output
graphics card is employed to drive the two monitors, again with no
special preparation.
Mirror-flip
Mirror-flip
PCI Card
PCI Card
Right
Right
Eye
Eye
Image
Image
Dual Output
Dual Output
Graphics Card
Graphics Card
Computer and
Computer and
Software Application
Software Application
Driving the StereoMirror monitor
Left Eye
Left Eye
Image
Image
Lower
Lower
Monitor
Monitor
Top
Top
Monitor
Monitor
User’s Guide | 3
Getting Started
Read all instructions before assembling the monitor. Improper assembly can
result in damage to the display components.
Assemble the unit
1. Remove the bottom
monitor assembly from
the shipping box and
place it on a sturdy table
or desktop. To keep the
display surface clean,
avoid touching the
screen.
2. Remove the top monitor
assembly from the
shipping box. Loosen the
two screws on the cover
of the cable management
compartment and
remove the cover.
3. Slide the aluminum
flanges of the upper
assembly into the holes
on the cross bracket of
the bottom monitor
assembly until fully
seated. Continue to
support the top monitor
assembly and tighten the
four thumb screws.
4 | SD2620W
4. Thread the cables from
the top monitor through
the rectangular hole in
the cross bracket.
5. Replace the top and
bottom cable covers,
if desired.
6. Remove the beamsplitter
from the shipping case.
With the StereoMirror
logo oriented to the lower
right, insert the pins
located on either side of
the mirror frame into the
corresponding slots on
the mirror support arms.
The pins should rest in
the fully forward position
of the mounting arm
slots.
™
User’s Guide | 5
Select a graphics card
r
-
The SD2620W unit requires a dual-output graphics card to drive the two
monitors with a DVI signal. For professional applications that use OpenGL
quad-buffered stereo, the graphics card should support OpenGL stereo as
well. Typically, the two monitors should be in clone mode for these
applications with stereo enabled.
There are several compatible graphics card families. The NVIDIA Quadro FX
line is recommended for OpenGL stereo applications. The NVIDIA GeForce
line offers dual-DVI output graphics cards that work well for PC gaming and
DirectX applications.
Visit www.planar3d.com for more details on graphics cards, software
configuration, and using side monitors with the SD2620W unit.
Install the mirror-flip PCI card
Proper ESD (electrostatic discharge) handling precautions should
be exercised when installing the mirror-flip PCI card. Consult the
computer manual for proper installation of graphics cards.
Because the viewer will see a
reflection of the top monitor, this
image needs to be flipped on the
horizontal axis. A mirror-flip PCI card is
included with the SD2620W unit. Plug
this card into a free PCI slot in your
computer. There are no drivers to load
with the card.
1. Remove the blank bracket from
an available PCI slot.
2. Insert the mirror-flip PCI card into
the slot, align the connector pins,
and press the board down until it
is firmly seated.
3. Secure the mounting bracket.
6 | SD2620W
Mirro
flip PCI card installed
Connect the cables
d
The SD2620W unit comes with one 6-foot DVI cable, one 12-foot DVI cable,
and one 14-inch DVI cable.
1. Plug one end of the 6-foot DVI
cable into the primary port of
the dual-channel DVI graphics
card. Plug the other end into
the bottom monitor of the
SD2620W unit.
2. Plug one end of the 14-inch DVI
cable into the secondary output
of the dual-channel graphics
card. Plug the other end into
the input port (labeled “IN”) of
the mirror-flip PCI card.
3. Plug one end of the 12-foot DVI
cable into the output port of the
mirror-flip PCI card (labeled
“OUT”). Plug the other end
into the top monitor of the
SD2620W unit.
The two monitors must be connected with an off-the-shelf video
cable to comply with FCC regulations. Ferrite-core interface cables
are provided. This device will not be in compliance with FCC
regulations when a non-ferrite-core video cable is used.
Short DVI cable installe
User’s Guide | 7
Connect the power cords
Two power cords are shipped with the unit. Use only the power cords
supplied with the unit.
1. Plug the 10-foot cord into the AC power jack of the top monitor.
Plug the 6-foot cord into the bottom monitor. Then plug the power
connectors into a grounded outlet.
2. Turn on the power toggle switch on the back and the soft power switch
on the front bezel of each of the two LCD monitors.
3. Power up the computer.
Check the alignment
Although the SD2620W unit is aligned during manufacturing, it may require
realignment after reassembly at your site. There are two fine adjustment
screws located on the mirror support arms. Rotating these screws raises or
lowers the beamsplitter mirror. Adjust the screws so that the corners of the
reflected image of the upper monitor are aligned with the corners of the
transmitted image from the lower monitor.
You may want to use a test image during the alignment process. A sample
is available at www.planar3d.com.
Perfect alignment between the two images is not required for stereo viewing.
The human visual system is typically adept at "fusing" two images that are
slightly shifted relative to each other. This is especially true for horizontal
alignment. In a careful manner, try to achieve vertical alignment as closely as
possible. Coarse vertical misalignment can cause eye fatigue or headaches
since the eyes are accustomed to seeing stereo images from the same
vertical position.
8 | SD2620W
Product Use
r
Operating in 2D mode
Your SD2620W unit can operate
either as a 3D stereoscopic monitor or in
the standard 2D mode. Converting to 2D
viewing can be accomplished by either
turning off the power to one of the
monitors or by putting the mirror into
the locked upright position. To move
the mirror to the raised position, use two
hands to slide it up the mirror support
arms and then raise it until it drops into
the locked position. To lower the mirror,
use two hands to lift it out of the locked
slot and then lower it down onto the fine
adjustment screws.
The mirror should not be forced down. This can break the glass
and damage the mirror frame. The mirror must be pulled forward
before lowering.
User controls and OSD menu
The two monitors have a power switch on the right side of the bottom bezel
and a power toggle switch on the back. The LED indicator next to the Power
button shows the monitor power status. When the LED is green, the power
is on. When the LED is amber, the monitor is in power-saving mode. The
monitor is off when the LED indicator is dark.
StereoMirror in 2D mode
Controls and LED indicato
User’s Guide | 9
The Source button allows you to select VGA or DVI input. The Menu button
activates the OSD (on-screen display) main menu. Use the Exit button to
close the OSD menu; this is also a DV mode hot key. The Auto button is a hot
key for auto adjusting the display. A four direction (4D+1) button allows you
to move up, down, left, and right within the menu systems. Press the four
direction button to enter or exit menus.
4D+1 key function definition
This table lists the function definitions of the four direction (4D+1) button.
PUSH KEY DIRECTION HOT KEY MENU
Up Contrast + Cursor Up
Down Contrast – Cursor down
Right Brightness + Cursor right / Volume +
Left Brightness – Cursor left / Volume –
Center Item Enter / Exit
10 | SD2620W
Adjusting the Monitor's Display
The monitor has four function control buttons by which you can select
among functions shown on the OSD menu. The menu has been designed for
easy user-viewing environments.
OSD function menu
To activate the OSD main menu, press the
Menu button. The menu diagram pops up
on the screen as shown. Use the 4D+1 key
to navigate to the function you want to
adjust. Push the 4D+1 key to enter a
submenu and adjust the value. Push the
4D+1 key again to exit the submenu. Press
the Exit button to close the OSD menu at
any time. Press the Menu key to return to
the main menu.
Firmware revision may have been updated into the latest
version while the version number shown on the information
item in the OSD menu may have remained version 1.
User’s Guide | 11
Function description
Tables on the following pages describe all the functions on the OSD menus.
MENU FUNCTION FUNCTION DESCRIPTION
DV MODE This DV mode display setting
BRIGHTNESS Adjust the brightness.
CONTRAST Adjust the image contrast.
SHARPNESS Adjust the sharpness.
AUTO
CONTRAST
(Analog Input
only)
AUTO ADJUST
(Analog Input
only)
can be selected by OSD
(STANDARD/TEXT/sRGB/
MOVIE/GAMING/PHOTO)
Default setting: TEXT
Factory setting: 100.0%
Factory setting:50.0%
Factory setting: 50%
Adjust the CONTRAST to the
optimal value for the videoinput level automatically.
Adjust the H.POSITION,
V.POSITION, H-SIZE, and
FINE to the optimal value
automatically.
12 | SD2620W
MENU FUNCTION FUNCTION DESCRIPTION
EXPANSION
MODE
LEFT/RIGHT
(Analog Input
only)
DOWN/UP
(Analog Input
only)
CLOCK
(Analog Input
only)
PHASE
(Analog Input
only)
This function allows you to
choose from different display
modes:
• Full: Expands all resolution to
full screen.
• Aspect: Enlarges native
resolution to either
horizontal or vertical limit.
• Real: Displays native
resolution.
• Default setting: FULL.
Adjust the horizontal image
position.
Adjust the vertical image
position.
Adjust the sync frequency of
internal pixel clock.
Adjust the value for improve
display focus.
User’s Guide | 13
MENU FUNCTION FUNCTION DESCRIPTION
COLOR
TEMPERATURE
Adjust the contrast and
RED
GREEN
BLUE
GAIN
RED
GREEN
BLUE
OFFSET
SATURATION Adjust color depth: Increasing
Choose different color
temperature
(9300K, 7500K, sRGB, USER).
Default is USER.
USER mode adjustable.
brightness of each color of
the white balance.
Allows you to adjust the
Red/Green/Blue color gain.
Allows you to adjust the
Red/Green/Blue color offset.
this value makes pictures more
colorful; decreasing makes
pictures less colorful.
Adjustable value from -100 to
100.
Factory setting: 0
14 | SD2620W
MENU FUNCTION FUNCTION DESCRIPTION
DDC/CI DDC/CI allows you to control
SIDE COLOR When Full is not selected in
RECALL Reset all user settings to factory
LANGUAGE Select a language for
OSD
LEFT/RIGHT
OSD UP/DOWN
certain settings of the monitor
via computer.
Default is ON.
the Expansion Mode and the
resolution is under the LCD
panel native resolution, the
picture does not display at
full screen. The borders/sides
around the picture can be
customized.
Adjust Side Color to customize
the color of the border/sides
around the picture.
preset value except language
selection.
OSD menu.
Control the location of the
OSD menu on the screen.
Factory setting: Center of the
screen.
OSD TURN OFF Select OSD Menu turn off time.
Factory setting: 45 seconds.
RESOLUTION
NOTIFIER
Resolution notifier activity.
Factory setting: OFF
User’s Guide | 15
MENU FUNCTION FUNCTION DESCRIPTION
T
INFORMATION Provide information about
INPUT SELECT This OSD reports the current
resolution, H/V frequencies,
and polarity of the input signal.
signal being displayed.
his OSD will automatically turn
off after 2 seconds; you can also
press the Exit key to close it.
OSD WARNING
NO SIGNAL
This OSD gives a warning when
the selected input signal is not
active. After power on or when
the input signal becomes
inactive, this warning appears.
No signal OSD is shown after
0.5 seconds from video mode
detection. This OSD turns off
automatically after 5 seconds,
or when you press the Exit key.
It then changes to the power
saving mode. If the direction
key is pressed during power
saving mode, this warning
OSD opens again.
16 | SD2620W
MENU FUNCTION FUNCTION DESCRIPTION
OSD WARNING
OUT OF RANGE
AUTO ADJUST
(Analog Input
Only)
This function gives warning for
an input resolution or refresh
rate that the monitor cannot
display.
If video signal is not at the
proper timing when the
monitor powers on or when
the input signal is changed, this
message opens. It disappears
after 45 seconds, or when you
press the Exit key.
When the monitor is displayed
for the first time and the
resolution is 800x600 or above,
the monitor makes an auto
adjustment.
To manually execute the Auto
Adjust function, press the
Auto button.
Target Color Coordinates
COLOR
TEMPERATURE 9300K 7500K sRGB
u’ 0.189 0.194 0.198
v’ 0.446 0.459 0.468
x 0.283 0.299 0.313
y 0.297 0.315 0.329
Power Management
This LCD monitor complies with the VESA DPM Power Management
guidelines. The VESA DPM provides a power-saving mode through detection
of a horizontal or vertical sync signal. A green power indicator light means
the monitor has a signal and is working properly. When the LCD monitor is in
power-saving mode, the monitor screen is blank and the power LED indicator
light is amber. The monitor is powered off when the LED power indicator
is dark.
User’s Guide | 17
OSD Lock Out Function
OSD Lock Function allows you
to lock out the OSD menu and
the button keys. To activate the
OSD lock function, the monitor
must be in a normal display
mode with the information
menu activated. Then follow
the instructions below.
Option 1: OSD lock – All buttons except the Power button are locked.
Press Exit key + Menu key + Soft power key at same time.
The monitor shows an “OSD
Lock Out” message. The Power
button can be used to turn the
monitor on or off; however, the
other menu buttons will not be
functional and a warning
message will be displayed.
Repeat the option key strokes
to unlock the OSD menu.
Option 2: OSD & Power button lock – All buttons including the Power
button are locked.
Press Exit key + Menu key + Up key at same time.
The monitor shows a “Lock Out”
message. The message will be
shown when any button is
pressed. Press any menu
control button to close this
message. Repeat the option
key strokes to unlock the OSD
menu and Power button.
18 | SD2620W
Monitor Specifications
Displays
Size 26” diagonal (583 mm)
Display type Active matrix color TFT LCD panel
Resolution 1920 x 1200 (WUXGA)
Display dot 1920 x (RGB) x 1200
Display area (mm) 550.08 x 343.8 (H x V)
Pixel pitch 0.2865 mm
Brightness (2D mode, mirror raised) 500 cd/m2 (typical), 400 cd/m2 (minimum)
Brightness (Stereo/3D Mode) 200 cd/m2 (typical, through the glasses)
Contrast ratio (2D mode, mirror raised) 800:1 (typical)
Response time 12 ms (typical, rise + fall)
Response time (gray to gray) 5 ms (typical)
Display color palette 16.7 million colors
Refresh rate 50 to 76 Hz (60 Hz recommended)
Power requirements, input voltage Single phase, 100 – 240 VAC (50/60 Hz)
Power requirements, input current 1.2 A maximum per monitor
Power supply Internal
Power consumption 135 W (max) per monitor, 270 W total
(4 W total standby)
Product approvals UL/cUL, CE, FCC-B, TUV/GS
MTBF 50,000 hours at 40°C
Video
Input signal Analog (VGA), Digital (24-pin DVI-D)
Input impedance 75 Ohm ± 2% (VGA)
Sync input signal Digital TMDS, separate TTL compatible
horizontal and vertical synchronization
Polarity Positive, negative
Horizontal scan 31 ~ 93.75 kHz
Vertical refresh 60 Hz (Digital) / 50 – 76 Hz (Analog)
User’s Guide | 19
Plug and Play
e
The unit supports the VESA DDC2B functions of Plug and Play.
Environment
Operating conditions, Temperature 5°C - 40°C (41°F – 104°F)
Operating conditions, Relative humidity 20 to 80% (non-condensing)
Storage conditions, Temperature -20°C to 60°C (-4°F to 140°F)
Storage conditions, Relative humidity 5 to 85% (non-condensing)
Size and weight
System width 23.5" (596 mm)
System depth 24.7" (628 mm)
System height 29.7" (754 mm)
System weight 64 lb (29 kg)
Dimensions of monitor unit, front and sid
20 | SD2620W
System Care
Monitors. Turn off the monitors before cleaning. Use a dry, soft cloth, clean
room wiper, or compressed air when cleaning the LCD panel surface. A soft
cloth moistened with water and/or mild detergent can be used to clean the
display housing and stand. Do not touch the LCD panel surfaces with sharp
or hard objects. Do not use abrasive cleaners, waxes, or solvents for cleaning.
Mirror. Use a dry, soft cloth, clean room wiper, or compressed air when
cleaning the mirror surface. A soft cloth moistened with glass cleaner, water,
and/or mild detergent can also be used to clean the mirror. Do not touch the
half-mirror surfaces with sharp or hard objects. Do not use abrasive cleaners,
waxes, or solvents for cleaning.
Polarized glasses. Use a dry soft cloth, clean room wiper, or compressed
air when cleaning the polarized glasses. A soft cloth moistened with water
and/or mild detergent can also be used to clean the glasses. Do not touch
the surfaces of the polarized glasses with sharp or hard objects. Do not use
abrasive cleaners, waxes, or solvents for cleaning.
Software Compatibility
OpenGL. The SD2620W unit is compatible with OpenGL stereo. An
appropriate graphics card is required to drive the two monitors with DVI
signals. For professional applications that use OpenGL stereo support, the
graphics card should support OpenGL stereo as well. Stereo viewing of
professional applications is typically done in the so-called clone mode where
most of the same information is duplicated on the left and right monitor,
except for the stereo imagery. In other words, the desktop, windows, and
menus are identical, but the bottom monitor shows the left eye image while
the top monitor exhibits the right
DirectX. The SD2620W unit is compatible with the DirectX application
programming interface.
eye image.
Accessories
For repetitive transportation of the SD2620W unit, a reusable, ruggedized
shipping case is available from Planar Systems. The case features a tough
plastic shell, locks, customized foam inlay, and wheels.
Additional polarized glasses are available from Planar in three styles: Captain,
Terminator, and Spring-Clip (for attaching to prescription glasses).
Contact Planar via the web site (www.planar3d.com) or call toll free at
1-866-475-2627. Accessories can also be purchased through Planar resellers.
User’s Guide | 21
Troubleshooting
Problem Possible Solution
No image appears
on the screen.
Partial image
or incorrectly
displayed image.
Both displays work
but there is no
stereo functionality.
The stereoscopic
image appears to
be inverted.
Only one display is
showing an image.
• Check that all the power cord connections are secure.
• Check that the power buttons on the side and front of
both monitors are switched on and that the power
indicator light is green.
• Check that the DVI cables are securely fastened to the
graphics card, the mirror-flip PCI card, and the two
monitors.
• Make sure that the pins of the DVI connectors are not
bent or broken.
• Check to see if the resolution of the computer/graphics
card is higher than that of the LCD panels (1920 x 1200).
• Check to see that the output timing of the video signals
is within the synchronous range of the LCD panels
(horizontal: 31 – 93 kHz; vertical: 50 – 76 Hz). The “Input
Not Supported” message appears on the screen if the
timing is not supported by the LCD panel.
Be certain the graphics card is properly set up for the dualmonitor stereo mode. If you are using a professional
application, make sure that OpenGL settings are enabled.
Refer to the owner’s manual for the graphics card.
Be certain the video cable to the bottom display is the left
channel and the cable to the top display is the right channel.
Also make sure that the image sent to the top monitor is
mirror-flipped either by software or the mirror-flip PCI card.
Be certain that your graphics card is configured for two
monitors. Use clone mode, horizontal span (also called
stretch mode), or dual-monitor mode configuration. Be
sure that all video cables are securely connected.
22 | SD2620W
Warranty
The SD2620W standard warranty includes a 1-year return to depot
replacement warranty service. Return the defective part of the system for
a replacement with a comparable product.
• All components have a 30-day inspection warranty period
• All system components have a 1-year warranty
• Two business day delivery
• Expedited Delivery Service available
• Extended Warranty Terms are available
Go to www.planar.com for the complete details of the warranty, including
support procedure, returning a nonfunctioning unit, extended warranty
limitations, and exclusion of damages.
Product Registration
To register your product, go to www.planar.com/support/cust.asp.
User’s Guide | 23
CRT Recycling
If your new Planar monitor is replacing a CRT unit, keep the following in mind:
• If the CRT unit is in good working condition, consider donating it to
a school or nonprofit organization. It may qualify as a charitable tax
deduction.
• Do not throw away a CRT unit. Cathode Ray Tubes contain hazardous
materials and cannot be discarded with other refuse. A number of
recycling programs are available. Do an online search of “CRT Recycling”
for potential service providers in your area.
Important Recycle Instructions
LCD lamps inside this product contain mercury. This product
may contain other electronic waste that can be hazardous if not
disposed of properly. Recycle or dispose in accordance with
local, state, or federal laws. For more information, contact the
Electronic Industries Alliance at www.eiae.org. For lamp specific
disposal information, check www.lamprecycle.org.
24 | SD2620W
For more information on StereoMirror™ technology, go to
www.planar.com/advantages/whitepapers.
Planar Customer Service
Online Support
For support available 24/7, visit our Online Technical Support page at www.planar.com/support.
Online Technical Support is where you can find solutions for common problems, download
documentation, view answers to frequently asked questions (FAQs), and get troubleshooting
advice. Visit www.planar3d.com for specific questions about configuring the stereo monitor.
Customer First™ Technical Support
Call a customer service representative at 1-866-PLANAR1 (1-866-752-6271).
Service is available Monday through Friday, 5
(8
A.M. – 8 P.M. Eastern time).
E-mail Support
Send your inquiries to planarsupport@planar.com.
A.M. – 5 P.M. Pacific time
Planar Systems, Inc.
1195 NW Compton Drive
Beaverton, OR 97006-1992
Customer Service
E-mail: planarsupport@planar.com
Online: www.planar.com/support
Voice: 1-866-Planar1 (1-866-752-6271)
020-0641-00A
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