IMPORTANT NOTICE – These terms and conditions directly affect your rights, obligations, and remedies as
an end-user of Planar products. Please read and understand your rights. Use of the Planar product
shall be considered acceptance of this warranty.
Planar SD Stereoscopic Display Family
™
Customer First
Congratulation on your purchase of a Planar® SD Stereoscopic Display! If you have purchased the 3-year
Premium warranty, please review this document for important information. Planar’s 3-year premium warranty
replaces the standard one year warranty with a three year Advanced Express Replacement of your Planar
Stereoscopic Display
administration associated with a non-functioning Stereoscopic Display.
Features
• Replacement display ships
• Advanced replacement
• Complimentary shipping, pick-up, and delivery
• Unlimited use of the Premium
• 24 x 7 access to online customer support
3-Year Premium Warranty
1
. Planar’s Premium Warranty is a cost-effective means of reducing the downtime, risk, and
2
overnight
Warranty
As part of this comprehensive program, in the unlikely event your Planar SD Stereoscopic Display (Product)
needs to be serviced, Planar will provide our no-charge, Customer First™ Overnight Advance Exchange.
Planar will ship your replacement Product overnight and provide a prepaid shipping label for your original
monitor to be returned. This high level of support minimizes downtime and underscores our commitment
to customer satisfaction. Please contact us at
(toll free) at 1-866-PLANAR-1 (1-866-752-6271
PlanarSupport@Planar.com or call Planar customer service
)
for complete details.
Warranty Coverage
Planar warrants its products to be free from defects in material and workmanship during the warranty period. If
a Product proves to be defective in material or workmanship during the warranty period, Planar will, at its sole
option, repair or replace the Product with a similar new or refurbished Product or refund the lesser of a prorata
share as determined by the remainder of the warranty period of the then current market price or the
depreciated value of the Product based on the purchase price if repair or replacement of the Product is not
commercially feasible.
1
The mirror component will be warranted for defects for 30 days.
2
The program allows for exchange of a non working un it with a comparable refurbished or new unit. The customer agrees to
retain the replacement of the Display and the customer’s non-working display shall become the property of Planar.
Title: Stereoscopic Display, 3 Year Premium Warranty Page 1 of 4
Document Number: 990-0135-00 Rev: A
Length of Warranty
The Planar SD Stereoscopic Display is warranted for 3-year replacement including 3-year parts (excluding the
mirror component) and 3-years labor. Warranty begins upon date of shipment of the Product. Warranty valid
for the following product families: SD Stereoscopic Display.
Who the Warranty Protects
This warranty is valid only for the first consumer purchaser.
Warranty Exclusions
1. Planar is unable to deliver to PO Box or FPO Box addresses.
2. Any Product, on which the serial number has been defaced, modified or removed.
3. Damage, deterioration or malfunction resulting from:
A. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized Product
modification, or failure to follow instructions supplied with the Product.
B. Repair or attempted repair by anyone not authorized by Planar.
C. Any damage of the Product due to shipment.
D. Removal or installation of the Product.
E. Causes external to the Product, such as electric power fluctuations or failure.
F. Use of supplies or parts not meeting Planar's specifications.
G. Normal wear and tear.
H. Any other cause, which does not relate to a Product defect.
I. Customer caused defects, including but not limited to: cracked LCD, scratched LCD, blemished
LCD (dark spot larger than 1/16 inch), or scratched/defaced/altered plastics.
J. Mirror damage including scratches, blemishes or any marring after the 30-day inspection period.
K. No Technical Fault Found returns
4. Planar only ships advanced replacement Products within the contiguous 48 United States. For
defective Products outside the contiguous 48 United States, all costs of returning defective Products to
Planar are the responsibility of the Customer. Planar will repair or replace with a similar new or
refurbished Product and return to Customer at Planar’s expense.
5. Removal, installation, and set-up service charges.
6. A valid credit card is required to obtain Advance Replacement service within the contiguous 48 United
States. If the customer is unable to provide a valid credit card, Planar will provide Return and Replace or
Return and Repair service, as Planar deems appropriate to the circumstances. All warranty service outside of
the USA or Canada will receive the Return and Replace service. Return and Replace service requires that the
customer ship the defective Product to the authorized Planar repair depot. Upon receipt of the defective
Product, that Planar deems to meet warranty requirements, Planar Customer Service will send a
replacement to the customer. (See Warranty Exclusions above for those instances deemed invalid.)
7. Any Planar display product used as a com
ponent in another different Planar product.
Customer First™ Replacement Guidelines
Contact Planar’s customer service (toll free) at 1-866-PLANAR-1 (1-866-752-6271). The customer must
have the model number, serial number and original proof-of-purchase available. Planar’s customer-service
staff will attempt to correct any minor issues that might be causing the problem. If we are unable to fix the
issue to your satisfaction, a return material authorization (RMA) number will be issued. Under our Customer
First™ Warranty program, Planar ships the customer a replacement product first, using 2-day shipping. A
major credit card is required in order to secure the value of the replacement unit being shipped and the
prompt return of the original Product
Title: Stereoscopic Display, 3 Year Premium Warranty Page 2 of 4
Document Number: 990-0135-00 Rev: A
After receiving the replacement Product, the customer will have 14 calendar days from the date of receipt of the
replacement Product, to return the defective, authorized RMA Product to the Planar authorized return facility.
1. Unpack the replacement Product and inspect for any problems.
2. Assemble the replacement Product referring to the assembly instructions.
3. Disassemble the defective Product to prepare the system for shipping. Place the defective Product
components, along with power supplies, cords, etc. back in the box in which the replacement Product
was shipped.
Attach the prepaid RMA return label, included with the replacement Product.
Call the shipping pick-up number provided with the replacement Product for package pick-up, or drop it at your
local UPS location. For door-to-door pickup UPS may charge you a pickup fee.
If Planar receives the defective Product within the 14-day timeframe, in good condition, with all components,
the customer’s credit card will not be charged.
It is the responsibility of the customer to properly package the Product (and plugs, all cables, power supply,
remote control, etc.) and ship it to the address provided by the technical service & support representative
with the RMA number prominently displayed. If the Product is not properly packaged by customer and is
damaged in transit during its return to Planar, depending on method used, the customer’s credit card will
be charged for either the repair costs, if repairable, or the price of a replacement Product.
The replacement Product will assume the remainder of your original Product’s warranty or 90 days,
whichever is greater. The Customer agrees to retain the replacement Product and that the Customer’s
non-working Product becomes the property of Planar.
If a customer needs to replace the mirror component after the 30-day warranty period has expired, the
customer can request to purchase a replacement mirror from Planar Customer Service. Please call Planar
Customer Service at 1-866-PLANAR-1 (1-866-752-6271).
For additional information or the name of the nearest Planar service center, contact your Planar dealer or
call Planar (toll free) at 1-866-PLANAR1 (1-866-752-6271) or email us at PlanarSupport@Planar.com.
Contact Planar for out-of warranty options as available.
Sales Inside the U.S.A. and Canada
For information on warranty service, call Planar customer service toll-free in the U.S.A. or Canada: 1-866PLANAR-1 (1-866-752-6271) or email Planar at
PlanarSupport@Planar.com.
Sales Outside the U.S.A. and Canada
For Planar Products sold outside the U.S.A. and Canada, contact your Planar dealer or Planar for warranty
information and service. You can contact Planar directly at (+358.9.42.001).
Limitation of Implied Warranties
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION CONTAINED
HEREIN INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Exclusion of Damages
PLANAR'S LIABILITY IS LIMITED TO THE COST OF ONE OF THE FOLLOWING REMEDIES: (1) REPAIR OR
REPLACEMENT WITH A SIMILAR NEW OR REFURBISHED PRODUCT OR (2) REFUND OF THE LESSER OF A PRORATA
SHARE OF THE CURRENT MARKET PRICE AS DETERMINED BY THE REMAINDER OF THE WARRANTY PERIOD OR
Title: Stereoscopic Display, 3 Year Premium Warranty Page 3 of 4
Document Number: 990-0135-00 Rev: A
THE DEPRECIATED VALUE OF THE PRODUCT BASED ON THE PURCHASE PRICE IF REPAIR OR REPLACEMENT OF
THE PRODUCT IS NOT COMMERCIALLY FEASIBLE. THE REMEDY CHOSEN WILL BE IN GOOD FAITH AND AT THE
DISCRETION OF PLANAR. PLANAR SHALL NOT BE LIABLE FOR:
1. DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECTS IN THE PRODUCT, DAMAGES BASED UPON
INCONVENIENCE, LOSS OF USE OF THE PRODUCT, LOSS OF TIME, LOSS OF PROFITS, LOSS OF BUSINESS
OPPORTUNITY, LOSS OF GOODWILL, INTERFERENCE WITH BUSINESS RELATIONSHIPS, OR OTHER
COMMERCIAL LOSS, EVEN IF ADVISED OF THEIR POSSIBILITY OF SUCH DAMAGES.
2. ANY OTHER DAMAGES, WHETHER INCIDENTAL, CONSEQUENTIAL OR OTHERWISE.
3. ANY CLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY.
4. ANY VERBAL WARRANTY ASSURANCES MADE BY A PLANAR EMPLOYEE OR A PLANAR AUTHORIZED
RESELLER THAT CONFLICTS OR ENHANCES THE WRITTEN WARRANTY INCLUDED HEREIN.
Effect of Local Law
This warranty gives you specific legal rights, and you may have other rights, which vary from locality to locality.
Some localities do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or
consequential damages, so the above limitations and exclusions may not apply to you.
California residents are subject to an Electronic Waste Recovery Act Fee for some service offerings.
Title: Stereoscopic Display, 3 Year Premium Warranty Page 4 of 4
Document Number: 990-0135-00 Rev: A
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