Planar SD1710, SD2320W, SD2020 User Manual

IMPORTANT NOTICE – These terms and conditions directly affect your rights, obligations, and remedies as

an end-user of Planar products. Please read and understand your rights. Use of the Planar product

shall be considered acceptance of this warranty.

Planar SD Stereoscopic Display Family

™

Customer First

Congratulation on your purchase of a Planar® SD Stereoscopic Display! If you have purchased the 3-year
Premium warranty, please review this document for important information. Planar’s 3-year premium warranty
replaces the standard one year warranty with a three year Advanced Express Replacement of your Planar
Stereoscopic Display
administration associated with a non-functioning Stereoscopic Display.

Features

• Replacement display ships

• Advanced replacement

• Complimentary shipping, pick-up, and delivery

• Unlimited use of the Premium

• 24 x 7 access to online customer support

3-Year Premium Warranty

1

. Planar’s Premium Warranty is a cost-effective means of reducing the downtime, risk, and

2

overnight

Warranty

As part of this comprehensive program, in the unlikely event your Planar SD Stereoscopic Display (Product)
needs to be serviced, Planar will provide our no-charge, Customer First™ Overnight Advance Exchange.
Planar will ship your replacement Product overnight and provide a prepaid shipping label for your original
monitor to be returned. This high level of support minimizes downtime and underscores our commitment
to customer satisfaction. Please contact us at
(toll free) at 1-866-PLANAR-1 (1-866-752-6271

[e-mail] or call Planar customer service

)

for complete details.

Warranty Coverage

Planar warrants its products to be free from defects in material and workmanship during the warranty period. If
a Product proves to be defective in material or workmanship during the warranty period, Planar will, at its sole
option, repair or replace the Product with a similar new or refurbished Product or refund the lesser of a prorata
share as determined by the remainder of the warranty period of the then current market price or the
depreciated value of the Product based on the purchase price if repair or replacement of the Product is not
commercially feasible.

1

The mirror component will be warranted for defects for 30 days.

2

The program allows for exchange of a non working un it with a comparable refurbished or new unit. The customer agrees to

retain the replacement of the Display and the customer’s non-working display shall become the property of Planar.

Title: Stereoscopic Display, 3 Year Premium Warranty Page 1 of 4
Document Number: 990-0135-00 Rev: A

Length of Warranty

The Planar SD Stereoscopic Display is warranted for 3-year replacement including 3-year parts (excluding the
mirror component) and 3-years labor. Warranty begins upon date of shipment of the Product. Warranty valid
for the following product families: SD Stereoscopic Display.

Who the Warranty Protects

This warranty is valid only for the first consumer purchaser.

Warranty Exclusions

1. Planar is unable to deliver to PO Box or FPO Box addresses.

2. Any Product, on which the serial number has been defaced, modified or removed.

3. Damage, deterioration or malfunction resulting from:

A. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized Product

modification, or failure to follow instructions supplied with the Product.

B. Repair or attempted repair by anyone not authorized by Planar.
C. Any damage of the Product due to shipment.
D. Removal or installation of the Product.
E. Causes external to the Product, such as electric power fluctuations or failure.
F. Use of supplies or parts not meeting Planar's specifications.
G. Normal wear and tear.
H. Any other cause, which does not relate to a Product defect.
I. Customer caused defects, including but not limited to: cracked LCD, scratched LCD, blemished

LCD (dark spot larger than 1/16 inch), or scratched/defaced/altered plastics.

J. Mirror damage including scratches, blemishes or any marring after the 30-day inspection period.
K. No Technical Fault Found returns

4. Planar only ships advanced replacement Products within the contiguous 48 United States. For
defective Products outside the contiguous 48 United States, all costs of returning defective Products to
Planar are the responsibility of the Customer. Planar will repair or replace with a similar new or
refurbished Product and return to Customer at Planar’s expense.

5. Removal, installation, and set-up service charges.

6. A valid credit card is required to obtain Advance Replacement service within the contiguous 48 United

States. If the customer is unable to provide a valid credit card, Planar will provide Return and Replace or
Return and Repair service, as Planar deems appropriate to the circumstances. All warranty service outside of
the USA or Canada will receive the Return and Replace service. Return and Replace service requires that the
customer ship the defective Product to the authorized Planar repair depot. Upon receipt of the defective
Product, that Planar deems to meet warranty requirements, Planar Customer Service will send a
replacement to the customer. (See Warranty Exclusions above for those instances deemed invalid.)

7. Any Planar display product used as a com

ponent in another different Planar product.

Customer First™ Replacement Guidelines

Contact Planar’s customer service (toll free) at 1-866-PLANAR-1 (1-866-752-6271). The customer must
have the model number, serial number and original proof-of-purchase available. Planar’s customer-service
staff will attempt to correct any minor issues that might be causing the problem. If we are unable to fix the
issue to your satisfaction, a return material authorization (RMA) number will be issued. Under our Customer
First™ Warranty program, Planar ships the customer a replacement product first, using 2-day shipping. A
major credit card is required in order to secure the value of the replacement unit being shipped and the
prompt return of the original Product

Title: Stereoscopic Display, 3 Year Premium Warranty Page 2 of 4
Document Number: 990-0135-00 Rev: A