Planar QE9850T, QE8650T, QE7550T, QE9850, QE8650 Users Manual

...

Planar QE Series User Manual

Contents of this publication may not be reproduced in any form without permission of Planar Systems, Inc.

Trademark Credits

Windows™ is a trademark of Microsoft Corp. All other companies are trademarks or registered trademarks of their respective companies.

Disclaimer

The information contained in this document is subject to change without notice. Planar Systems, Inc. makes no warranty of any kind with regard to this material. While every precaution has been taken in the preparation of this manual, the Company shall not be liable for errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

Warranty and Service Plans

Planar warranty and service plans will help you maximize your investment by providing great support, display uptime, and performance optimization. From post-sale technical support to a full suite of depot services, our services are performed by trained Planar employees. When you purchase a Planar product, you get more than a display, you get the service and support you need to maximize your investment. To find the latest warranty and service information regarding your Planar product, please visit http://www.planar.com/support

Part Number: 020-1320-00A

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Recommended Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Mounting with a VESA Mount. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Cleaning the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Package Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Standard Inputs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Planar QE Series Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Embedded Planar ContentSmart Media Player . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Installing the Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Supported Graphics Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Operating the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

OSD Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Remote Control Receiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

LED Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Using the Display in Portrait Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Using the Display in Flat or Tilted Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Using the Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

IR Command Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Turning the Display On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

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Turning the Display Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Selecting Layouts and Input Sources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Navigating Through the Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Using the Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Embedded Planar ContentSmart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Feature Highlights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Loading Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Configuring the Player . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Content Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Authoring in HTML5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Working with SMIL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Planar QE Series Remote Monitoring Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Remote Monitoring Home. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Remote Monitoring System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Remote Monitoring Inputs and Views. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Remote Monitoring Audio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Remote Monitoring Panel Brightness and Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Remote Monitoring Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Remote Monitoring System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Remote Monitoring Access Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

External Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Signal Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Color Subsampling Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

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Embedded Planar ContentSmart Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

QE7550 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

QE7550 Touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

QE8650 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

QE8650 Touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

QE9850 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

QE9850 Touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Troubleshooting During Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Symptoms, Possible Causes and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Accessing Planar’s Technical Support Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

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iv Planar QE Series User Manual

Introduction

Offered in sizes ranging from 75” to 98”, the Planar® QE Series is the first of its kind family of displays that offer an end-to-end affordable display solution for designing, scheduling, distributing, and playing back digital signage content in ultra-high resolution. Featuring embedded Planar® ContentSmart™ 4K media player and software, the Planar QE Series provides a simple and cost-effective way to create digital signage messaging for a single display or multiple displays within a network, dramatically reducing installation cost and complexity.

With cutting edge 4K @ 60Hz support through DisplayPort 1.2 and HDMI 2.0, singleor quad-source viewing, and multiple display control options, the Planar QE Series is also ideal for collaborative meeting spaces when paired with a compatible source. For those seeking to collaborate or annotate using a large viewing area, multi-touch models are also available. Each touch display ships with Planar® TouchMark™, the premier collaboration solution for annotation and whiteboarding needs.

Featuring a logo-free bezel, the Planar QE Series is perfect for use in retail stores, restaurants, medical offices, corporate meeting areas, huddle rooms and hospitality. Designed for up to 24 x 7 operation in commercial installations, the Planar QE Series is backed by Planar’s industry-leading 3-year warranty. Featuring LED backlight technology, the Planar QE Series displays operate at lower power, reducing total cost of ownership. From its comprehensive set of inputs and control to its easy to use embedded media player, the Planar QE Series LCD displays redefine affordable 4K displays with features including:

• Sizes ranging from 75” to 98”

• Ultra HD resolution (3840 x 2160) LCD displays

• Embedded Planar ContentSmart media player and software for quick and easy design, deployment and management of 4K content

• Cutting edge video performance supporting up to 4K @ 60Hz

• Fully integrated multi-touch models available

• Fanless, whisper-quiet

Planar QE Series User Manual 1

Safety Information

Before using the Planar QE Series, please read this manual thoroughly to help protect against damage to property, and to ensure personal safety.

• Be sure to observe the following instructions.

• For your safety, be sure to observe ALL the warnings detailed in this manual.

• For installation or adjustment, please follow this manual’s instructions, and refer all servicing to qualified service personnel.

Safety Precautions

• If water is spilled or objects are dropped inside the display, remove the power plug from the outlet immediately. Failure to do so may result in fire or

electrical shock. Contact your dealer for inspection.

• If the display is dropped or the chassis is damaged, remove the power plug from the outlet immediately. Failure to do so may result in fire or electrical shock. Contact your dealer for inspection.

WARNING! Wall mounts must be secure.

• If the display is hung on a wall, the wall must be strong enough to hold it. Simply mounting it to wallboard or wall paneling won’t be adequate or safe.

Caution: The screen could be damaged by heavy pressure.

• Slight pressure on the LCD will cause distortion of the image. Heavier pressure will cause permanent damage. Displays should be mounted where viewers cannot touch the screen or insert small objects in the openings that will create hazards by contacting bare conductive parts.

Caution: The front polarizer is soft and subject to scratches from sharp objects.

• The polarizer is a thin sheet of film laminated to the outside layer of glass on the LCD screen. Take care when handling items near the screen.

• If the power cord or plug is damaged or becomes hot, turn off the main power switch of the display. Make sure the power plug has cooled down and remove the power plug from the outlet. If the display is still used in this

condition, it may cause a fire or an electrical shock. Contact your dealer for a replacement.

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Important Safety Instructions

1 Read these instructions.

2 Keep these instructions.

3 Heed all warnings.

4 Follow all instructions.

5 Do not use the display near water.

6 Clean the LCD screens with an LCD screen cleaner or LCD wipes.

7 Do not install near any heat sources such as radiators, heat registers, stoves or

other apparatus (including amplifiers) that produce heat.

8 Do not defeat the safety purpose of the polarized or grounding type plug. A

polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong is provided for your safety. When the provided plug does not fit into your outlet, consult an electrician for the replacement of the obsolete outlet.

Important Safety Instructions

9 Protect the power cord from being walked on or pinched, particularly at plugs,

convenience receptacles and the point where they exit from any of the displays.

10 Only use the attachments/accessories specified by the manufacturer.

11 Unplug all displays during lightning storms or when unused for long periods of

time.

12 You must follow all National Electrical Code regulations. In addition, be aware of

local codes and ordinances when installing your system.

13 Refer all servicing to qualified service personnel. Servicing is required when any

of the displays have been damaged in any way. For example, if the AC power cord or plug is damaged, liquid has been spilled or objects have fallen into a display, the displays have been exposed to rain or moisture, do not operate normally or have been dropped.

14 Keep the packing material in case the equipment should ever need to be

shipped.

Planar QE Series User Manual 3

Recommended Usage

In order to get the most out of your LCD, use the following recommended guidelines to optimize the display.

Burn-In Versus Temporary Image Retention

Burn-in causes the screen to retain an image essentially forever, with little or no way to correct the problem. Under normal use, an LCD will not experience burn-in, as plasma displays do, nor will it retain images in any way.

Normal use of an LCD is defined as displaying continuously changing video patterns or images. However, LCDs can experience temporary image retention when recommended usage guidelines are not followed.

What is Temporary Image Retention?

Temporary image retention (TIR) can occur when a static image is displayed continuously for extended periods of time (12 hours or longer). An electrical charge differential may build up between the electrodes of the liquid crystal, which causes a negative-color video image (color-inverted and brightness-inverted version of the previous image) to be retained when a new image is displayed. This behavior is true for any LCD device from any LCD manufacturer.

TIR is not covered under warranty. See standard warranty terms and conditions for details. Here are some guidelines to help you avoid TIR:

Warranty Coverage

The following models are warranted for 24 x 7 usage:

Planar recommends turning off the power for 4 hours per day for optimal performance.

For complete warranty details, please visit www.planar.com/warranty.

• Use the LCD to show a screen saver, moving images or still pictures that change regularly. When using high-contrast images, reposition the images frequently.

• Turn off the LCD when it is not in use. To use your source computer’s Power Options Properties, set up your computer to turn off the display when not in use.

• 75”: QE7550, QE7550T

• 86”: QE8650, QE8650T

• 98”: QE9850, QE9850T

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Important Waste Disposal Information

Please recycle or dispose of all electronic waste in accordance with local, state, and federal laws. Additional resources can be found online at

http://www.planar.com/about/green/.

The crossed-out wheelie bin symbol is to notify consumers in areas subject to Waste Electrical and Electronic Equipment (WEEE) Directive 2012/19/EU that the product was placed on the market after August 13, 2005 and must not be disposed of with other waste. Separate collection and recycling of electronic waste at the time of disposal ensures that it is recycled in a manner that minimizes impacts to human health and the environment. For more information about the proper disposal of electronic waste, please contact your local authority, your household waste disposal service, or the seller from whom you purchased the product.

Important Waste Disposal Information

Normal Usage Guidelines

Normal use of the LCD is defined as operating in the open air to prevent heat buildup, and without direct or indirect heat sources such as lighting fixtures, heating ducts, or direct sunlight that can cause the displays to experience high operating temperatures. For all displays, do not block fans or ventilation openings. If the LCD display will be installed in a recessed area with an LCD surround or enclosure, ensure adequate openings are applied for proper air flow and ventilation.

It is up to the installer to ensure that display placement is changed, thermal shielding is provided and/or additional ventilation is provided to keep the display within its nominal operating parameters. Maximum ambient operating temperatures for the Planar QE Series are:

• 75”, 86” and 98” Planar QE Series models: 0-35°C at up to 1500 meters and 0-30°C at up to 3000 meters

Cooling Requirements

For optimal performance, active cooling by the installer should be planned for when the ambient temperature anywhere in the wall is predicted to be above the specified ambient temperature for the display.

Planar QE Series User Manual 5

Mounting with a VESA Mount

VESA mounts are used to secure the Planar QE Series for display. The display can be installed using a variety of VESA mounts available through Planar. If you do not have a VESA mount and would like to purchase one, contact Planar.

If you purchased a VESA mount, you should have a received a separate box with mounting supplies and an Installation manual. Follow these instructions carefully.

Keep in mind the following general installation guidelines:

• Screw length is crucial and will vary depending on the type of mount you use. Total screw length will include the penetration length plus the length required by the type of VESA mount in use.

Caution: Shorter screws will result in insufficient mounting strength and longer screws

could puncture parts inside the display.

• Prior to installation, make sure you know where all of the mounting points are located.

• Follow all safety precautions outlined in the VESA Installation manual.

• Verify the parts received with the list shown in the VESA Installation manual.

Cleaning the Display

If dust has collected on the power plug, remove the plug from the outlet and clean off the dust. Dust build-up may cause a fire.

Remove the power plug before cleaning. Failure to do so may result in electrical shock or damage.

Keep the following points in mind when cleaning the surface of the display:

• When the surface of the display becomes dirty, wipe the surface lightly with a soft clean cloth.

• If the surface requires additional cleaning, use LCD screen cleaner or LCD wipes, which are available at most electronics stores.

• Do not let cleaner seep into the display, as it may cause electrical shock or damage.

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Package Contents

Part Description

LCD display One per box. 1

AC power cord Power cord. 1

IR sensor Used to receive signals from the

remote control.

Number

Included

Picture

USB drive Contains the User Manual, touch

drivers and USB-to-serial driver.

USB cable Connects to a PC for touch

functionality (touch models only) and serial commands (all models).

Planar QE Series User Manual 7

Package Contents

Part Description

Remote control Used to control the display. 2 AA

batteries are included but not installed.

Planar® TouchMark™

Annotation and whiteboarding

software (touch models only) Single License Key Card

Number

Included

Picture

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Standard Inputs

HDMI 1: HDMI, 4K/60Hz, HDCP 2.2

HDMI 2: HDMI, 4K/60Hz, HDCP 2.2

HDMI 3: HDMI, 4K/30Hz

HDMI 4: HDMI, 4K/30Hz

DP IN: DisplayPort In, 4K/60 Hz

Note: Only one HDCP 2.2 source

can be displayed at a time. If HDMI 1 and HDMI 2 are both being shown on the display at the same time, only HDMI 1 will support HDCP 2.2 content.

LINE

AUDIO

OUT

RS232 USB-B

SPDIF

AUDIO OUT

IR LAN

USB-A

Planar QE Series Displays

Planar QE Series User Manual 9

Embedded Planar ContentSmart Media Player

USB

microSD

LAN

Embedded Planar ContentSmart Media Player

10 Planar QE Series User Manual

Installing the Displays

This section explains how to install your display. We suggest that you read the entire section before you attempt to install the unit.

Before You Begin

Make sure to have all the items in these lists before beginning to unpack and install your display(s).

Tools/Equipment List

Depending on your installation, you may need one or more of the following items:

• String/string level

• Digital/laser level

• Ladders/lift

• Back brace

• Stud finder (if hanging display on a wall)

Other Things You May Need

• LCD screen cleaner or LCD wipes - available at most electronics stores

• At least two very strong people to help lift units into place

Plan Your Installation

You should have a detailed plan of how the units are to be configured. The plan should include calculations for the following:

• Power (maximum of five units per 20A circuit for 115V operation)

• Cable runs

• Ventilation and cooling requirements

• If hanging display on a wall, location of studs in the wall

Prepare Your Installation Location

You should have prepared the area where you will install the unit. If custom enclosures are part of the installation, they must be fully designed to accommodate the installation of the displays, as well as the installed unit and ventilation and cooling requirements.

If your installation included a lot of construction or dust, it is highly recommended that you clean all of the screens after the wall installation and configuration are complete.

Planar QE Series User Manual 11

Cable Length Recommendations

Cable length performance may vary between different cables and sources. The recommended maximum DisplayPort length is 3m for DisplayPort 1.2 and 5m for DisplayPort 1.1. HDMI cable length is recommended as follows:

• 4K @ 50/60Hz: 5m maximum

• 4K @ 24/25/30Hz: 15m maximum

• 1080p @ 60Hz and lower resolutions: 30m maximum

Supported Graphics Cards

Planar QE Series displays support a variety of graphics cards from leading manufacturers, such as NVIDIA and AMD. In general, you should be looking for graphics cards that have the following features:

• Can output 3840 x 2160 at 24 Hz, 30 Hz or 60 Hz over a single DisplayPort or HDMI connection.

• Four-output graphics cards that can output synchronized (genlocked) 1920 x 1080 outputs at up to 60 Hz.

• Cards that support Planar’s support timings, as listed in the following section "Signal Compatibility" on page 87.

Caution: Before you purchase a graphics card for your source, contact your Sales

Representative to get the most current information on Planar’s compatibility with leading graphics cards.

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Operating the Display

OSD Keypad

The OSD keypad is located on the rear of the display.

OSD Keypad Buttons

Key Descriptions

Power Power on/Power off

 Menu Left/Decrease value

 Menu Right/Increase value

 Menu Up/Increase volume

 Menu Down/Decrease volume

Menu Menu/Exit

SRC Source selection (toggle)

Planar QE Series User Manual 13

Remote Control Receiver

IR Sensor

Remote Control Receiver

The remote control receiver is located near the keypad on the rear of the display. Use the IR extender cable for operating the remote from the front of the display.

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LED Indicators

The LED indicator light is located on the rear of the display near the keypad. The following table explains what the different colors and blink patterns mean.

LED Indicators

LED On

Power Status Condition

Green Standby mode

Amber Full power mode

Green Flashing (1 Hz) AC power on

Green Flashing (0.5 Hz) Powering on from standby

Green Flashing (5 Hz) Firmware updating

Amber Flashing (5 Hz) Power supply failure

Green and Amber Firmware update failure

Using the Display in Portrait Mode

When using the display in the portrait position and looking at the rear of the display, it should be rotated according to the arrow stickers on the back of the display. This will allow for proper ventilation. Then select the OSD rotation of landscape or portrait on the OSD menu (MAIN MENU > ADVANCED SETTINGS > MENUS AND MESSAGES >

OSD ROTATION).

Caution: Improper ventilation may shorten the life of the display.

Using the Display in Flat or Tilted Orientation

The display is not recommended for use in flat orientation for tabletop, floor, or ceiling installations. LCD panels of this size are at risk of panel deflection, which can cause cosmetic sagging, brightness uniformity issues, a shortened life span, and malfunction of optional touch sensors. Installations where the display is tilted downward or upward at an angle may also be prone to these issues and are not recommended.

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Using the Remote Control

Below is a picture of the remote control. See the following page for button descriptions and Hex codes.

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IR Command Protocol

Leader Pulse

00000 0119 ms 4.5 ms

Address Byt e 1 Address Byte 2 Command By te C ommand Byte (logical inverse)

00 0000000 011111 1 11111111

End Pulse

13.5 ms 27 m s 27 ms

The Planar QE Series displays accept commands in the form of IR signals that conform to the NEC protocol. Each Planar QE Series remote control has an NEC control code associated with it. You can use these codes to program a third-party “universal” remote control to work with the Planar QE Series displays. These third-party products usually come with a computer software application for this purpose. For more information, consult the documentation provided with the remote control.

The IR control codes have the following characteristics:

• Each code consists of the following:

• A leader pulse (a modulated pulse of 9 ms followed by a non-modulated pulse of 4.5 ms)

• 16 address bits. The default address is 1785 (0x06F9, binary 00000110

11111001)

• 16 data bits: eight (8) bits for the command followed by the logical inverse of the command

• An end pulse (a modulated pulse of 0.56 ms, similar to the modulated pulse in the ‘0’ and ‘1’ bits). The end of the modulated pulse constitutes the end of the data transmission.

• The carrier frequency is 38 kHz, with the modulated pulses having a 33% duty cycle.

• Commands are sent at a maximum rate of 9 Hz.

IR Command Protocol

For example, below is the NEC control code for the ON button of the Planar QE Series remote control (assuming the default address is used).

Hex 06 F9 01 FE

Binary

Function Address Byte 1 Address Byte 2 Command

00000110 11111001 00000001 11111110

Command (Logical

Inverse)

The following example shows the pulse train for this command.

Planar QE Series User Manual 17

IR Command Protocol

Remote Control

Button Name

Address Data

NEC Data From

Remote (Hex Code)

Description

ON 1785 1 0x06F901FE Power on

OFF 1785 9 0x06F909F6 Power off

 1785 2 0x06F902FD Not used

 1785 3 0x06F903FC Not used

** 1785 6 0x06F906F9 Not used

PRESETS 1785 4 0x06F904FB Not used

PRESET 1 1785 5 0x06F905FA Not used

PRESET 2 1785 7 0x06F907F8 Not used

PRESET 3 1785 8 0x06F908F7 Not used

PRESET 4 1785 10 0x06F90AF5 Not used

1 1785 12 0x06F90CF3 Number button 1

2 1785 13 0x06F90DF2 Number button 2

3 1785 14 0x06F90EF1 Number button 3

4 1785 15 0x06F90FF0 Number button 4

5 1785 16 0x06F910EF Number button 5

6 1785 17 0x06F911EE Number button 6

7 1785 20 0x06F914EB Number button 7

8 1785 25 0x06F919E6 Number button 8

9 1785 27 0x06F91BE4 Number button 9

0 1785 18 0x06F912ED Number button 0

VOL + 1785 28 0x06F91CE3 Volume increase

VOL - 1785 33 0x06F921DE Volume decrease

MUTE 1785 32 0x06F920DF Audio mute

COLOR 1785 19 0x06F913EC Not used

VIDEO WALL 1785 34 0x06F922DD Not used

MISC 1785 11 0x06F90BF4 Opens the Image Information menu

MENU 1785 21 0x06F915EA Opens the menu

PREV 1785 22 0x06F916E9 Returns to the previous menu

ENTER 1785 23 0x06F917E8 Selects the current menu item

UP 1785 26 0x06F91AE5 Navigate up

DOWN 1785 29 0x06F91DE2 Navigate left

LEFT 1785 31 0x06F91FE0 Navigate right

RIGHT 1785 24 0x06F918E7 Navigate down

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Locking the Keypad and IR Remote

Remote Control

Button Name

TOP 1785 30 0x06F91EE1 Selects the top line in the current menu

ZONE 1 1785 35 0x06F923DC Selects the input for Zone 1

ZONE 2 1785 36 0x06F924DB Selects the input for Zone 2

ZONE 3 1785 38 0x06F926D9 Selects the input for Zone 3

ZONE 4 1785 39 0x06F927D8 Selects the input for Zone 4

PIP MODE 1785 37 0x06F925DA Selects the Multi-Source View setting

PIP SWAP 1785 40 0x06F928D7 Not used

HDMI 1 1785 41 0x06F929D6 Selects HDMI 1 for the current zone

HDMI 2 1785 42 0x06F92AD5 Selects HDMI 2 for the current zone

HDMI 3 1785 43 0x06F92BD4 Selects HDMI 3 for the current zone

HDMI 4 1785 44 0x06F92CD3 Selects HDMI 4 for the current zone

DP 1785 45 0x06F92DD2 Selects DP for the current zone

DVI 1785 46 0x06F92ED1 Not used

VGA 1785 47 0x06F92FD0 Not used

OPS 1785 48 0x06F930CF Selects ContentSmart for the current

Address Data

NEC Data From

Remote (Hex Code)

Description

zone

Locking the Keypad and IR Remote

You can lock the keypad and IR remote functionality on the display. To lock the keypad, go to Main Menu -> Advanced Settings -> System Settings and select Keypad Lock. To lock the IR remote, go to Main Menu -> Advanced Settings -> System Settings and select IR Remote Lock.

Unlocking the Keypad and IR Remote

To unlock the keypad, press the following keys on the keypad in the order listed: UP, UP, RIGHT, LEFT, DOWN. If the IR remote is unlocked, you can also unlock the keypad by using the IR remote to go to Main Menu -> Advanced Settings -> System Settings and uncheck Keypad Lock.

To unlock the IR remote, press the following keys on the IR remote in the order listed: UP, UP, RIGHT, LEFT, DOWN. If the keypad is unlocked, you can also unlock the IR remote by using the keypad to go to Main Menu -> Advanced Settings -> System Settings and uncheck IR Remote Lock.

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Changing the IR Remote Code Set

The IR remote code set transmitted by the remote and accepted by the display can be configured. This is useful if there are multiple Planar displays and you would like each remote to work only with one of the displays. It can also be used if IR interference with another device, such as a DVD player, is occurring.

To change the IR code on the remote, use the following procedure:

1 Press and hold the CODE button on the remote control until the LED on the

remote lights solid red (approximately five seconds).

2 Enter a new five-digit code between 00000 and 65535. Include leading zeros for

codes with four or fewer digits; for example, enter 255 as 00255.

3 The LED turns off to confirm the code change. If you enter an invalid code, the

LED flashes for three or four seconds. Try again, entering a valid code.

Note: The code must match the IR Remote ID Code setting. See page 43.

Turning the Display On

1 Insert the power cord into the display and into the power outlet.

2 Ensure the AC switch is set to “—“.

3 Press the ON button on the remote or the power button on the keypad.

Turning the Display Off

With the power on, press the OFF button on the remote or the power button on the keypad to put the LCD panel in a standby mode. To turn off power completely, turn the AC switch to “O” or disconnect the AC power cord from the power outlet.

Note: The display may automatically turn off the backlight or enter standby mode if no

signal is present for a certain period of time. See the description of the Power Saving Mode setting on page 31 for more information.

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Adjusting the Volume

1 Using the remote, press the VOL + or VOL - to increase or decrease the volume.

You can also use the Up and Right keys to increase the volume, and the Down and Left keys to decrease the volume.

2 Press the MUTE button to temporarily turn off all sound. To restore the sound,

press the MUTE button again.

Note: The analog audio out is variable. S/PDIF is fixed.

Selecting Layouts and Input Sources

With Planar QE Series, you can show one source at a time or multiple sources simultaneously. Multiple layout options are available and can be selected from the Inputs and Views Menu (see page 23). Once a layout has been designated, you can assign sources to each of the zones in the layout. The selection of sources must be made one at a time by assigning a current zone. To select the current zone, you can navigate through the on-screen menu (see page 23). Alternatively, you can use the remote or keypad as described next.

Adjusting the Volume

Remote

Press the Zone 1, Zone 2, Zone 3, or Zone 4 buttons on the remote. After selecting the desired zone, you can press the source button (DP, HDMI 1, HDMI 2, HDMI 3, HDMI 4, or OPS). This action will also select the active audio source.

For example, to change Zone 3 to HDMI 3, press the Zone 3 button and then press the HDMI 3 button.

Note: The OPS source button will select the ContentSmart source.

Keypad

Press the SRC button. The input source will be toggled in the following order: HDMI 1, HDMI 2, HDMI 3, HDMI 4, DP, ContentSmart.

Note: Sources will toggle through the current zone, or last zone to be modified. Current

zones can only be re-assigned in the on-screen menu.

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Navigating Through the Menus

1 With the power on, press MENU. The MAIN menu appears.

2 Within the menu, use , , ,  and ENTER to navigate through the menus and

adjust options.

3 Press PREV on the remote control, or MENU on the keypad, to return to the

previous menu. To exit the menu system, press MENU on the remote control, or continue to press MENU on the keypad until the main menu is reached.

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Inputs and Views Menu

This menu shows how the sources will be laid out on the screen based on the current Multi-Source View and Advanced Layouts selections.

Inputs and Views Menu

Multi-Source View

Zone 1

Zone 2

Select the Multi-Source View mode

Options: Single, Quad; Default: Single

Note: You can only use 4K/60Hz in Single mode.

Select the source displayed in Zone 1

Options: HDMI 1, HDMI 2, HDMI 3, HDMI 4, DP, ContentSmart; Default: HDMI 1

Note: If HDMI1 was selected as another source, ContentSmart cannot be selected. If

ContentSmart was selected as another source, HDMI1 cannot be selected.

Select the source displayed in Zone 2

Options: HDMI 1, HDMI 2, HDMI 3, HDMI 4, DP, ContentSmart; Default: HDMI 2

Note: If HDMI1 was selected as another source, ContentSmart cannot be selected. If

ContentSmart was selected as another source, HDMI1 cannot be selected.

Planar QE Series User Manual 23

Inputs and Views Menu

Zone 3

Zone 4

Auto Scan Sources

Select the source displayed in Zone 3

Options: HDMI 1, HDMI 2, HDMI 3, HDMI 4, DP, ContentSmart; Default: HDMI 3

Note: If HDMI1 was selected as another source, ContentSmart cannot be selected. If

ContentSmart was selected as another source, HDMI1 cannot be selected.

Select the source displayed in Zone 4

Options: HDMI 1, HDMI 2, HDMI 3, HDMI 4, DP, ContentSmart; Default: HDMI 4

Note: If HDMI1 was selected as another source, ContentSmart cannot be selected. If

ContentSmart was selected as another source, HDMI1 cannot be selected.

Select whether the display will automatically scan for a valid source on any zone that currently does not have a source Options: On, Off; Default: Off

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