Planar QE User Manual
Planar QE Series
User Manual
Copyright © 01/01/2020 by Planar Systems, Inc. All rights reserved.
Contents of this publication may not be reproduced in any form without permission of Planar
Systems, Inc.
Trademark Credits
Windows™ is a trademark of Microsoft Corp.
All other companies are trademarks or registered trademarks of their respective companies.
Disclaimer
The information contained in this document is subject to change without notice. Planar
Systems, Inc. makes no warranty of any kind with regard to this material. While every
precaution has been taken in the preparation of this manual, the Company shall not be liable
for errors or omissions contained herein or for incidental or consequential damages in
connection with the furnishing, performance, or use of this material.
Warranty and Service Plans
Planar warranty and service plans will help you maximize your investment by providing great
support, display uptime, and performance optimization. From post-sale technical support to
a full suite of depot services, our services are performed by trained Planar employees. When
you purchase a Planar product, you get more than a display, you get the service and support
you need to maximize your investment. To find the latest warranty and service information
regarding your Planar product, please visit http://www.planar.com/support
Part Number: 020-1320-01A
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Recommended Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Mounting with a VESA Mount. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Cleaning the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Package Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Standard Inputs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Planar QE Series Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Installing the Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Supported Graphics Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Operating the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
OSD Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Remote Control Receiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
LED Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using the Display in Portrait Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using the Display in Flat or Tilted Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using the Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
IR Command Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Turning the Display On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Turning the Display Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Planar QE Series User Manual i
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Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Selecting Layouts and Input Sources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Navigating Through the Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Using the Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Planar QE Series Remote Monitoring Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Remote Monitoring Home. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Remote Monitoring System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Remote Monitoring Inputs and Views. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Remote Monitoring Audio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Remote Monitoring Panel Brightness and Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Remote Monitoring Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Remote Monitoring System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Remote Monitoring Access Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
External Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Signal Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Color Subsampling Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . .60
QE7550 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
QE7550 Touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
QE8650 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
QE8650 Touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
QE9850 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
QE9850 Touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
ii Planar QE Series User Manual
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Troubleshooting During Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Symptoms, Possible Causes and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Accessing Planar’s Technical Support Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Planar QE Series User Manual iii
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iv Planar QE Series User Manual
Introduction
Offered in sizes ranging from 75” to 98”, the Planar® QE Series is a line of UltraHD
resolution (3840 x 2160) LCD displays that are ideal for applications ranging from
dynamic digital signage to collaborative meeting spaces.
With cutting edge 4K @ 60Hz support through DisplayPort 1.2 and HDMI 2.0, single
or quad-source viewing, and multiple display control options, the Planar QE Series is
also ideal for collaborative meeting spaces when paired with a compatible source.
For those seeking to collaborate or annotate using a large viewing area, multi-touch
models are also available. Each touch display ships with Planar® TouchMark™, the
premier collaboration solution for annotation and whiteboarding needs.
Featuring a logo-free bezel, the Planar QE Series is perfect for use in retail stores,
restaurants, medical offices, corporate meeting areas, huddle rooms and hospitality.
Designed for up to 24 x 7 operation in commercial installations, the Planar QE Series
is backed by Planar’s industry-leading 3-year warranty. Featuring LED backlight
technology, the Planar QE Series displays operate at lower power, reducing total cost
of ownership.
Features include:
• Sizes ranging from 75” to 98”
• Ultra HD resolution (3840 x 2160) LCD displays
• Cutting edge video performance supporting up to 4K @ 60Hz
• Fully integrated multi-touch models available
• Fanless, whisper-quiet
Planar QE Series User Manual 1
Safety Information
Safety Information
Before using the Planar QE Series, please read this manual thoroughly to help protect
against damage to property, and to ensure personal safety.
• Be sure to observe the following instructions.
• For your safety, be sure to observe ALL the warnings detailed in this manual.
• For installation or adjustment, please follow this manual’s instructions, and refer
all servicing to qualified service personnel.
Safety Precautions
• If water is spilled or objects are dropped inside the display, remove the
power plug from the outlet immediately. Failure to do so may result in fire or
electrical shock. Contact your dealer for inspection.
• If the display is dropped or the chassis is damaged, remove the power plug
from the outlet immediately. Failure to do so may result in fire or electrical
shock. Contact your dealer for inspection.
WARNING! Wall mounts must be secure.
• If the display is hung on a wall, the wall must be strong enough to hold it.
Simply mounting it to wallboard or wall paneling won’t be adequate or safe.
Caution: The screen could be damaged by heavy pressure.
• Slight pressure on the LCD will cause distortion of the image. Heavier
pressure will cause permanent damage. Displays should be mounted where
viewers cannot touch the screen or insert small objects in the openings that will
create hazards by contacting bare conductive parts.
Caution: The front polarizer is soft and subject to scratches from sharp objects.
• The polarizer is a thin sheet of film laminated to the outside layer of glass
on the LCD screen. Take care when handling items near the screen.
• If the power cord or plug is damaged or becomes hot, turn off the main
power switch of the display. Make sure the power plug has cooled down
and remove the power plug from the outlet. If the display is still used in this
condition, it may cause a fire or an electrical shock. Contact your dealer for a
replacement.
2 Planar QE Series User Manual
Important Safety Instructions
1 Read these instructions.
2 Keep these instructions.
3 Heed all warnings.
4 Follow all instructions.
5 Do not use the display near water.
6 Clean the LCD screens with an LCD screen cleaner or LCD wipes.
7 Do not install near any heat sources such as radiators, heat registers, stoves or
other apparatus (including amplifiers) that produce heat.
8 Do not defeat the safety purpose of the polarized or grounding type plug. A
polarized plug has two blades with one wider than the other. A grounding type
plug has two blades and a third grounding prong. The wide blade or the third
prong is provided for your safety. When the provided plug does not fit into your
outlet, consult an electrician for the replacement of the obsolete outlet.
Important Safety Instructions
9 Protect the power cord from being walked on or pinched, particularly at plugs,
convenience receptacles and the point where they exit from any of the displays.
10 Only use the attachments/accessories specified by the manufacturer.
11 Unplug all displays during lightning storms or when unused for long periods of
time.
12 You must follow all National Electrical Code regulations. In addition, be aware of
local codes and ordinances when installing your system.
13 Refer all servicing to qualified service personnel. Servicing is required when any
of the displays have been damaged in any way. For example, if the AC power cord
or plug is damaged, liquid has been spilled or objects have fallen into a display,
the displays have been exposed to rain or moisture, do not operate normally or
have been dropped.
14 Keep the packing material in case the equipment should ever need to be
shipped.
Planar QE Series User Manual 3
Recommended Usage
Recommended Usage
In order to get the most out of your LCD, use the following recommended guidelines
to optimize the display.
Burn-In Versus Temporary Image Retention
Burn-in causes the screen to retain an image essentially forever, with little or no way
to correct the problem. Under normal use, an LCD will not experience burn-in, as
plasma displays do, nor will it retain images in any way.
Normal use of an LCD is defined as displaying continuously changing video patterns
or images. However, LCDs can experience temporary image retention when
recommended usage guidelines are not followed.
What is Temporary Image Retention?
Temporary image retention (TIR) can occur when a static image is displayed
continuously for extended periods of time (12 hours or longer). An electrical charge
differential may build up between the electrodes of the liquid crystal, which causes a
negative-color video image (color-inverted and brightness-inverted version of the
previous image) to be retained when a new image is displayed. This behavior is true
for any LCD device from any LCD manufacturer.
TIR is not covered under warranty. See standard warranty terms and conditions for
details. Here are some guidelines to help you avoid TIR:
Warranty Coverage
The following models are warranted for 24 x 7 usage:
Planar recommends turning off the power for 4 hours per day for optimal
performance.
For complete warranty details, please visit www.planar.com/warranty
• Use the LCD to show a screen saver, moving images or still pictures that change
regularly. When using high-contrast images, reposition the images frequently.
• Turn off the LCD when it is not in use. To use your source computer’s Power
Options Properties, set up your computer to turn off the display when not in
use.
• 75”: QE7550, QE7550T
• 86”: QE8650, QE8650T
• 98”: QE9850, QE9850T
.
4 Planar QE Series User Manual
Important Waste Disposal Information
Please recycle or dispose of all electronic waste in accordance with local, state, and
federal laws. Additional resources can be found online at
http://www.planar.com/about/green/.
The crossed-out wheelie bin symbol is to notify consumers in areas subject to Waste
Electrical and Electronic Equipment (WEEE) Directive 2012/19/EU that the product
was placed on the market after August 13, 2005 and must not be disposed of with
other waste. Separate collection and recycling of electronic waste at the time of
disposal ensures that it is recycled in a manner that minimizes impacts to human
health and the environment. For more information about the proper disposal of
electronic waste, please contact your local authority, your household waste disposal
service, or the seller from whom you purchased the product.
Important Waste Disposal Information
Normal Usage Guidelines
Normal use of the LCD is defined as operating in the open air to prevent heat
buildup, and without direct or indirect heat sources such as lighting fixtures, heating
ducts, or direct sunlight that can cause the displays to experience high operating
temperatures. For all displays, do not block fans or ventilation openings. If the LCD
display will be installed in a recessed area with an LCD surround or enclosure, ensure
adequate openings are applied for proper air flow and ventilation.
It is up to the installer to ensure that display placement is changed, thermal shielding
is provided and/or additional ventilation is provided to keep the display within its
nominal operating parameters. Maximum ambient operating temperatures for the
Planar QE Series are:
• 75”, 86” and 98” Planar QE Series models: 0-35°C at up to 1500 meters and
0-30°C at up to 3000 meters
Cooling Requirements
For optimal performance, active cooling by the installer should be planned for when
the ambient temperature anywhere in the wall is predicted to be above the specified
ambient temperature for the display.
Planar QE Series User Manual 5
Mounting with a VESA Mount
Mounting with a VESA Mount
VESA mounts are used to secure the Planar QE Series for display. The display can be
installed using a variety of VESA mounts available through Planar. If you do not have
a VESA mount and would like to purchase one, contact Planar.
If you purchased a VESA mount, you should have a received a separate box with
mounting supplies and an Installation manual. Follow these instructions carefully.
Keep in mind the following general installation guidelines:
• Screw length is crucial and will vary depending on the type of mount you use.
Total screw length will include the penetration length plus the length required
by the type of VESA mount in use.
Caution: Shorter screws will result in insufficient mounting strength and longer screws
could puncture parts inside the display.
• Prior to installation, make sure you know where all of the mounting points are
located.
• Follow all safety precautions outlined in the VESA Installation manual.
• Verify the parts received with the list shown in the VESA Installation manual.
Cleaning the Display
If dust has collected on the power plug, remove the plug from the outlet and clean
off the dust. Dust build-up may cause a fire.
Remove the power plug before cleaning. Failure to do so may result in electrical
shock or damage.
Keep the following points in mind when cleaning the surface of the display:
• When the surface of the display becomes dirty, wipe the surface lightly with a
soft clean cloth.
• If the surface requires additional cleaning, use LCD screen cleaner or LCD wipes,
which are available at most electronics stores.
• Do not let cleaner seep into the display, as it may cause electrical shock or
damage.
6 Planar QE Series User Manual
Package Contents
Part Description
LCD display One per box. 1
AC power cord Power cord. 1
IR sensor Used to receive signals from the
remote control.
Number
Included
Picture
1
USB drive Contains the User Manual, touch
drivers and USB-to-serial driver.
USB cable Connects to a PC for touch
functionality (touch models only)
and serial commands (all models).
Planar QE Series User Manual 7
1
1
Package Contents
Part Description
Remote control Used to control the display. 2 AA
batteries are included but not
installed.
Planar®
TouchMark™
Annotation and whiteboarding
software (touch models only)
Single License
Key Card
Number
Included
1
1
Picture
8 Planar QE Series User Manual
Standard Inputs
HDMI 1: HDMI, 4K/60Hz, HDCP 2.2
HDMI 2: HDMI, 4K/60Hz, HDCP 2.2
HDMI 3: HDMI, 4K/30Hz
HDMI 4: HDMI, 4K/30Hz
DP IN: DisplayPort In, 4K/60 Hz
Note: Only one HDCP 2.2 source
can be displayed at a time. If HDMI 1
and HDMI 2 are both being shown
on the display at the same time,
only HDMI 1 will support HDCP 2.2
content.
LINE
AUDIO
OUT
RS232 USB-B
SPDIF
AUDIO OUT
IR LAN
USB-A
Planar QE Series Displays
Planar QE Series User Manual 9
Installing the Displays
This section explains how to install your display. We suggest that you read the entire
section before you attempt to install the unit.
Before You Begin
Make sure to have all the items in these lists before beginning to unpack and install
your display(s).
Tools/Equipment List
Depending on your installation, you may need one or more of the following items:
• String/string level
• Digital/laser level
• Ladders/lift
• Back brace
• Stud finder (if hanging display on a wall)
Other Things You May Need
• LCD screen cleaner or LCD wipes - available at most electronics stores
• At least two very strong people to help lift units into place
Plan Your Installation
You should have a detailed plan of how the units are to be configured. The plan
should include calculations for the following:
• Power (maximum of five units per 20A circuit for 115V operation)
• Cable runs
• Ventilation and cooling requirements
• If hanging display on a wall, location of studs in the wall
Prepare Your Installation Location
You should have prepared the area where you will install the unit. If custom
enclosures are part of the installation, they must be fully designed to accommodate
the installation of the displays, as well as the installed unit and ventilation and
cooling requirements.
If your installation included a lot of construction or dust, it is highly recommended
that you clean all of the screens after the wall installation and configuration are
complete.
Planar QE Series User Manual 10
Cable Length Recommendations
Cable length performance may vary between different cables and sources. The
recommended maximum DisplayPort length is 3m for DisplayPort 1.2 and 5m for
DisplayPort 1.1. HDMI cable length is recommended as follows:
• 4K @ 50/60Hz: 5m maximum
• 4K @ 24/25/30Hz: 15m maximum
• 1080p @ 60Hz and lower resolutions: 30m maximum
Supported Graphics Cards
Planar QE Series displays support a variety of graphics cards from leading
manufacturers, such as NVIDIA and AMD. In general, you should be looking for
graphics cards that have the following features:
• Can output 3840 x 2160 at 24 Hz, 30 Hz or 60 Hz over a single DisplayPort or
HDMI connection.
• Four-output graphics cards that can output synchronized (genlocked) 1920 x
1080 outputs at up to 60 Hz.
• Cards that support Planar’s support timings, as listed in the following section
"Signal Compatibility" on page 54.
Cable Length Recommendations
Caution: Before you purchase a graphics card for your source, contact your Sales
Representative to get the most current information on Planar’s compatibility with leading
graphics cards.
Planar QE Series User Manual 11
Operating the Display
OSD Keypad
The OSD keypad is located on the rear of the display.
OSD Keypad Buttons
Key Descriptions
Power Power on/Power off
Menu Left/Decrease value
Menu Right/Increase value
Menu Up/Increase volume
Menu Down/Decrease volume
Menu Menu/Exit
SRC Source selection (toggle)
Planar QE Series User Manual 12
Remote Control Receiver
IR Sensor
The remote control receiver is located near the keypad on the rear of the display. Use
the IR extender cable for operating the remote from the front of the display.
Remote Control Receiver
Planar QE Series User Manual 13
LED Indicators
LED Indicators
The LED indicator light is located on the rear of the display near the keypad. The
following table explains what the different colors and blink patterns mean.
LED On
Power Status Condition
Green Standby mode
Amber Full power mode
Green Flashing (1 Hz) AC power on
Green Flashing (0.5 Hz) Powering on from standby
Green Flashing (5 Hz) Firmware updating
Amber Flashing (5 Hz) Power supply failure
Green and Amber Firmware update failure
Using the Display in Portrait Mode
When using the display in the portrait position and looking at the rear of the display,
it should be rotated according to the arrow stickers on the back of the display. This
will allow for proper ventilation. Then select the OSD rotation of landscape or portrait
on the OSD menu (MAIN MENU > ADVANCED SETTINGS > MENUS AND MESSAGES >
OSD ROTATION).
Caution: Improper ventilation may shorten the life of the display.
Using the Display in Flat or Tilted Orientation
The display is not recommended for use in flat orientation for tabletop, floor, or
ceiling installations. LCD panels of this size are at risk of panel deflection, which can
cause cosmetic sagging, brightness uniformity issues, a shortened life span, and
malfunction of optional touch sensors. Installations where the display is tilted
downward or upward at an angle may also be prone to these issues and are not
recommended.
14 Planar QE Series User Manual
Using the Remote Control
Below is a picture of the remote control. See the following page for button
descriptions and Hex codes.
Using the Remote Control
Planar QE Series User Manual 15
IR Command Protocol
Leader Pulse
00000 0119 ms 4.5 ms
Address Byt e 1 Address Byte 2 Command By te C ommand Byte (logical inverse)
00 0000000 011111 1 11111111
End Pulse
13.5 ms 27 m s 27 ms
IR Command Protocol
The Planar QE Series displays accept commands in the form of IR signals that conform
to the NEC protocol. Each Planar QE Series remote control has an NEC control code
associated with it. You can use these codes to program a third-party “universal”
remote control to work with the Planar QE Series displays. These third-party products
usually come with a computer software application for this purpose. For more
information, consult the documentation provided with the remote control.
The IR control codes have the following characteristics:
• Each code consists of the following:
• A leader pulse (a modulated pulse of 9 ms followed by a non-modulated
pulse of 4.5 ms)
• 16 address bits. The default address is 1785 (0x06F9, binary 00000110
11111001)
• 16 data bits: eight (8) bits for the command followed by the logical inverse
of the command
• An end pulse (a modulated pulse of 0.56 ms, similar to the modulated
pulse in the ‘0’ and ‘1’ bits). The end of the modulated pulse constitutes the
end of the data transmission.
• The carrier frequency is 38 kHz, with the modulated pulses having a 33% duty
cycle.
• Commands are sent at a maximum rate of 9 Hz.
For example, below is the NEC control code for the ON button of the Planar QE Series
remote control (assuming the default address is used).
Hex 06 F9 01 FE
Binary
Function Address Byte 1 Address Byte 2 Command
00000110 11111001 00000001 11111110
Command (Logical
Inverse)
The following example shows the pulse train for this command.
16 Planar QE Series User Manual
IR Command Protocol
Remote Control
Button Name
Address Data
NEC Data From
Remote (Hex Code)
Description
ON 1785 1 0x06F901FE Power on
OFF 1785 9 0x06F909F6 Power off
1785 2 0x06F902FD Not used
1785 3 0x06F903FC Not used
** 1785 6 0x06F906F9 Not used
PRESETS 1785 4 0x06F904FB Not used
PRESET 1 1785 5 0x06F905FA Not used
PRESET 2 1785 7 0x06F907F8 Not used
PRESET 3 1785 8 0x06F908F7 Not used
PRESET 4 1785 10 0x06F90AF5 Not used
1 1785 12 0x06F90CF3 Number button 1
2 1785 13 0x06F90DF2 Number button 2
3 1785 14 0x06F90EF1 Number button 3
4 1785 15 0x06F90FF0 Number button 4
5 1785 16 0x06F910EF Number button 5
6 1785 17 0x06F911EE Number button 6
7 1785 20 0x06F914EB Number button 7
8 1785 25 0x06F919E6 Number button 8
9 1785 27 0x06F91BE4 Number button 9
0 1785 18 0x06F912ED Number button 0
VOL + 1785 28 0x06F91CE3 Volume increase
VOL - 1785 33 0x06F921DE Volume decrease
MUTE 1785 32 0x06F920DF Audio mute
COLOR 1785 19 0x06F913EC Not used
VIDEO WALL 1785 34 0x06F922DD Not used
MISC 1785 11 0x06F90BF4 Opens the Image Information menu
MENU 1785 21 0x06F915EA Opens the menu
PREV 1785 22 0x06F916E9 Returns to the previous menu
ENTER 1785 23 0x06F917E8 Selects the current menu item
UP 1785 26 0x06F91AE5 Navigate up
DOWN 1785 29 0x06F91DE2 Navigate left
LEFT 1785 31 0x06F91FE0 Navigate right
RIGHT 1785 24 0x06F918E7 Navigate down
Planar QE Series User Manual 17
Locking the Keypad and IR Remote
Remote Control
Button Name
TOP 1785 30 0x06F91EE1 Selects the top line in the current menu
ZONE 1 1785 35 0x06F923DC Selects the input for Zone 1
ZONE 2 1785 36 0x06F924DB Selects the input for Zone 2
ZONE 3 1785 38 0x06F926D9 Selects the input for Zone 3
ZONE 4 1785 39 0x06F927D8 Selects the input for Zone 4
PIP MODE 1785 37 0x06F925DA Selects the Multi-Source View setting
PIP SWAP 1785 40 0x06F928D7 Not used
HDMI 1 1785 41 0x06F929D6 Selects HDMI 1 for the current zone
HDMI 2 1785 42 0x06F92AD5 Selects HDMI 2 for the current zone
HDMI 3 1785 43 0x06F92BD4 Selects HDMI 3 for the current zone
HDMI 4 1785 44 0x06F92CD3 Selects HDMI 4 for the current zone
DP 1785 45 0x06F92DD2 Selects DP for the current zone
DVI 1785 46 0x06F92ED1 Not used
VGA 1785 47 0x06F92FD0 Not used
OPS 1785 48 0x06F930CF Not used
Address Data
NEC Data From
Remote (Hex Code)
Description
Locking the Keypad and IR Remote
You can lock the keypad and IR remote functionality on the display. To lock the
keypad, go to Main Menu -> Advanced Settings -> System Settings and select
Keypad Lock. To lock the IR remote, go to Main Menu -> Advanced Settings -> System
Settings and select IR Remote Lock.
Unlocking the Keypad and IR Remote
To unlock the keypad, press the following keys on the keypad in the order listed: UP,
UP, RIGHT, LEFT, DOWN. If the IR remote is unlocked, you can also unlock the keypad
by using the IR remote to go to Main Menu -> Advanced Settings -> System Settings
and uncheck Keypad Lock.
To unlock the IR remote, press the following keys on the IR remote in the order listed:
UP, UP, RIGHT, LEFT, DOWN. If the keypad is unlocked, you can also unlock the IR
remote by using the keypad to go to Main Menu -> Advanced Settings -> System
Settings and uncheck IR Remote Lock.
18 Planar QE Series User Manual
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