This manual is ONLY intended for Cyprus system with Part Number below:
Disclaimer
Information in this document is subject to change without notice. PioneerPOS shall not be liable for technical or editorial
errors in this document.
This manual contains proprietary information which is protected by copyright. No parts of this document may be
photocopied, reproduced, or translated to another language without prior written consent of Pioneer POS Solutions Inc.
Trademarks used in this manual:
PioneerPOS and PioneerPOS Logo are trademarks of Pioneer POS Solutions Inc.
Microsoft Windows, Windows are trademarks of Microsoft Corporation.
Table of Content .................................................................................................................................................................... 3
About this guide .................................................................................................................................................................... 4
System specification ............................................................................................................................................................ 5
Section A: Getting started .................................................................................................................................................... 6
Chapter 1: Terminal overview, communication ports, and peripherals ............................................................................. 6
Chapter 2: Setting Up Terminal........................................................................................................................................... 9
Section B: Using Touchscreen Terminal .......................................................................................................................... 12
Chapter 5: Serial port (RS232, COM ports) ....................................................................................................................... 17
Section C: Using Accessories ........................................................................................................................................... 20
Chapter 6: Using Customer Display/Rear Display ............................................................................................................. 20
Chapter 7: Before working on your system ...................................................................................................................... 22
Chapter 8: Common Problems .......................................................................................................................................... 23
PioneerPOS CYPRUS terminal is an AIO touch screen computer system that is perfect fit for space-constrained
applications such as restaurant, hospitality, information service, medical, and the likes. PioneerPOS manufactures All-inOne touch screen systems with built-in PC, as well as touch monitor with different sizes.
About this guide
This manual is intended to be use as a reference for field service as well as workshop repair. It is prepared to our best to
represent the current version of our production. In our effort to continuously our product, there may be changes that are
not represented in this manual. Please contact us directly if further assistance is required.
Please have the Serial Number and Part Number Ready before contacting our support line so they can assist you
efficiently.
Following instructions are only applicable to RESISTIVE type touch panel. PCAT (projective capacitive) type touch panel
will NOT require calibration in either Windows 7 or Windows 8.1 operating environment.
3.1 Calibration on Windows 7 or POS Ready 7
Cyprus’s Touch Screen can be operated with finger or soft stylus. If you have re-installed the driver software, you need to
open TouchKit to re-calibrate the touch screen:
1. Go to Start -> All Programs -> eGalaxTouch -> Configure Utility.
2. Click on “Tools” when you need to calibrate.
3. Perform 4 point calibration when you see the calibration screen. Use a touch screen stylus pen or your finger to
touch each point for about 1-2 seconds until you hear a “beep” sound. [Note] Linearization is not needed for regular use.
Standard Cyprus comes with on-board Intel Network controller. For regular network usage, you just need to plug in the
network cable and it should work. In case you need to check your network setting, you can follow the instruction below:
1. Start -> Control Panel -> System
2. Under “Hardware Tab”, select “Device Manager”
3. Expand “Network adapters” selection.
4. In “Intel 82567M Gigabit Network Connection Properties”, you can check items such as: MAC Address, IP
Address, Link Status.
5. To perform Network Test and Diagnostic under the table “Link Speed”. Then, click on “Diagnostics”.
By default, COM Port 2 does not supply power. It can be set to supply +5V or +12V power by modifying jumper setting on
Jumper COM2_DCD and COM2_RI on the System Board. Please see table below for setting of these two jumpers. Power
will be available on Pin 1.
[Warning] If COM Port 2 is set with power, users shall not plug in other devices to that port. Failure to do so may result in
damages on connected devices.
Unless specified, standard Rear Display/Customer Display shipped from PioneerPOS is set to AEDEX protocol by default.
6.1 Protocol/emulation supported
Pioneer POS rear display/customer display supports a few different protocols. The supported protocols are:
General
AEDEX
UTC standard
UTC Enhanced
Epson
CD7220 (CD5220-II)
PD3000
6.2 Reprogram rear display protocol/emulation
Please obtain the utility to reprogram Rear Display Protocol by contacting PioneerPOS Technical Support.
If you need to re-program the rear display firmware, you may connect the display to COM1/COM2/COM3/COM4 or COM5.
After that, run the “PPOSx.EXE” (x stands for version number, for example: “PPOS4.exe”) utility. Please follow the steps
below when after PPOS program is loaded:
1. Enter the Com port that is connected to your rear display (You can choose COM1, COM2, COM3, COM4, or
COM5).
2. Please input Command code number for the protocol that you wish to change to at the text filed after the line
“Please Input Command Code Number”.
3. On the next field, “Please Input Scroll Data (Max 40 Byte for ASCII)”, you may leave the field blank or you can
type any sentence you would like for the scroll data.
4. When you are ready, click “Write to EEPROM(Y)”
5. A new pop up window will show up. The new emulation is being written to the rear display.
6. You may now verify the new emulation by viewing at the Rear Display.
Before performing repairing/replacement procedure, please make sure that you read the safety information with each
system or part. Below are some information that is important to your safety and your system’s safety:
[Note] Only authorized technician trained by PioneerPOS should repair this system. Damage due to servicing not
authorized by PioneerPOS is not covered by your warranty. Do not try to repair at the component level such as Printed
Circuit Board (PCB), LCD Panel Unit, Inverter board, or Power Supply unit because it may cause safety hazard.
Modification of PCB such as motherboard may void the warranty that came with the component and the system.
7.1 Record keeping
1. Keep a paper to record of serial number/part number of units and any changes you made.
2. If you see an error message, write down the exact message on a piece of paper.
3. If you have a digital camera, take a picture of the error message on the system. Some issues may be intermittent.
4. Use a digital camera to take a picture before disassembling the system or removing parts. You will be able to see
how the cables are routed. Record the existing jumper setting and connector settings on your system.
7.2 Protecting your own safety
1. Unplug power from AC power source if you need to disassemble the system.
2. Protect your own safety with insulating glove.
3. [Warning] To prevent electric shock, DO NOT open up Power Supply Unit, CRT Monitor Unit.
7.3 Protecting your data
1. Make sure that you have backed up important data. You may also create a backup image of your system.
2. You may back up important data on a USB Memory Drive.
3. If you have important system settings such as password, make sure you keep your password in a safe place.
7.4 Removing power source
1. Remove power source before you try to remove any parts.
2. Turn off the system and unplug the power from the wall.
3. Remove any attached device with power connected to them such as LTP Printer, USB Hubs.
7.5 Electrostatic discharge (ESD)
1. [Caution] Electrostatic discharge (ESD) could permanently damage the electronic components in your system.
2. Always ground yourself with a wrist grounding strap.
3. Periodically touch an unpainted metal surface to avoid electrostatic discharge.
7.6 Handling cables and connectors
When you need to disconnect cables at COM Port, LAN port, LTP port, VGA port, Power Connector, or connectors on
MSR, do not pull the cable itself. Please remove the connector from the socket carefully. If they have a locking tab (LAN
port, COM Port), press and hold the plastic locking tab while removing the connector.
When removing the connector on motherboard, look for the location of “Pin1”. Make sure that you put the connector back
with the same way before removing it to avoid short circuit. You make take a picture of the original connectors with a
digital camera before removing it from the System Board.
7.7 Handing components
When handling CPU, memory, or hard drive, do not touch the connection surface. Hold the component by its edge and do
not hold the contact part.
Problem description: System could not turn on (no POST screen, System Power Indicator LED is off, no sound from Fan
or Hard Drive).
1. Make sure that the power cord coming out from the system is plugged in to the power source (electrical outlet). By
pass power strips or power extension or UPS (Uninterrupted Power Supply) to verify that the system turns on.
Verify that the electrical outlet is working by connecting it to equipment such as a radio.
2. Check if the LED light on Power Supply Unit is on. If it is not on, double check the connection of power chord to
the Power Supply Unit.
3. Make sure that the power cord is plugged in to the power supply block completely.
3. Check if you have the right power adapter. Power adapter part number are STLH-PSFSP150 or STLH-PSFSP120.
4. Make sure that the power connector is plugged in to the power port on I/O panel. Unplug and re-connect the
power connector as required.
5. A defective hard drive my cause the system to not able to boot. Please refer to “Hard Drive Issue”
Problem description: While the system is booting, you receive the following error message:
Invaid System disk
Replace the disk, and then press any key
1. Double-check the Boot Device Priority under Boot Option in BIOS setup utility.
2. Double-check if connectors on hard-drive are connected properly.
3. The system may be infected with a boot-sector virus. Run a virus check on the hard drive.
4. You may also check if hard drive is detected by pressing F11 when the system is booting up. Make sure that the
main hard drive is shown in "Select Boot Device" screen. If hard drive is detected, please try reinstalling or reimaging O/S to the hard drive.
8.3 System keeps restarting
Problem description: System keeps restarting by itself
1. If the system keeps booting to windows and keep restarting by itself, please check if you have a virus on the
system. You may replace another hard drive. Then, you may check for viruses on the original hard drive.
2. If the system keep restarting before it is able to load Operating System, please check if power supply unit is
working. If you have another spare power supply unit, please test the system with a spare power supply unit.
8.4 System is on but there is no display on LCD monitor
Problem description: You can hear system boots to OS successfully. You could hear “beeps” when you touch the touch
screen panel. The System Power Indicator LED is on. However, the LCD has no display.
1. Please shut down the system and restart the system again.
2. If you could see POST Screen, the problem may be caused by improper setting in Display Driver. Follow the
following steps to get into Window’s “safe mode” to uninstall display driver.
a. You could switch off the system manually by pressing the on/off button.
b. After that, turn on the system again. Start tapping the F8 key repeatedly.
[Note: Sometimes computer may display a “keyboard error” message if you begin tapping the F8 key too
early. To resolve this issue, please restart the system and try again.]
c. You will see a screen with “Windows Advanced Option Menu” with dark background after the boot up
screen.
d. Please select “Safe Mode” option by using the up/down key
e. Then, select “Microsoft Window XP Professional” or your installed Windows operating system if you are
given a choice.
e. Login to Administrator or any user to get on to Desktop.
f. Click “Yes” when you see a Warning Box with message “Windows is running in safe mode…”
g. You are now in Safe Mode.
h. Please uninstall VGA driver in by uninstalling VGA driver from “Add/Remove Programs” or remove VGA
driver from Device Manager.
g. Restart the computer and re-install VGA driver again.
3. If you could not see POST screen, try to connect an external monitor to the VGA connector on I/O Panel. If you
could see display from external monitor, the problem could be caused by defective inverter board or LCD. Please
contact PioneerPOS Technical Support.
8.5 Software or POS application/program stops responding
Problem description: Certain running program/POS application stops responding. Operating system is still working.
1. Please contact your POS application or program technical support if they freeze up periodically and everything
else are working.
2. You may use a keyboard and press <ctrl><alt><delete> to go to “Windows Task Manager”.
3. Click on “Applications” tab.
4. Select the program that is not responding.
5. Click “End Task”. Please understand that when a program stops responding, any work that has not been saved
will may be lost when we end a program using task manager.
8.6 Operating system not responding/solid Blue Screen with error message
Problem description: Operating system not responding to touch. You may see a solid blue screen with error message
sometimes.
1. If the computer stops responding with finger touch, double-check if the problem is caused by touch panel issue.
Try to plug in a USB mouse or keyboard to see if you get the system to work. If you verify that it is Touch Panel
issue. Refer to the section “Touch Panel: Touch Panel not responding to finger touch”.
2. Use a digital camera or pen to record any error message. Then, press and hold the power switch for at least 5
seconds. This will shut down the system. Please understand that when a program stops responding, any work
that has not been saved will may be lost when we shut down the system.
3. Restart the computer again.
4. A bad sector on hard drive may cause system to freeze or “Blue Screen” if you are using Windows. Try to use
Windows Check Disk to check if your system has a bad sector.
To further diagnose the issue, you may install hard drive’s utilities depending on the brand of the hard drive in the
system. For example, if you are using Western Digital hard drive, you may use “Data Lifeguard Tools” available at
Western Digital Support Website.
Note: PioneerPOS uses Western Digital brand WD Blue series for HDD on Cyprus series product. For problem
on SSD, contact PioneerPOS Tech Support for troubleshooting process.
Western Digital: Western Digital Data Lifeguard Tools
8.8 Touch Panel: Touch panel not responding to finger touch
Problem description: The cursor on Windows is not activated by finger touch.
Note: Only applicable to Resistive type panel. For PCAP, contact PioneerPOS tech support.
1. Try to use a keyboard/mouse to test if the system has lockup problem (system stops responding). If you are able
to use keyboard/mouse to move the cursor, go to step 2. If you are not able to use mouse/keyboard to activate
cursor, the system may have lockup problem. Restart the computer again.
2. Be sure that Touch adapter is detected in touch utility. If touch adapter not detected, press Add on the Touchkit
utility screen to add touch adapter.
3. Re-install Touchkit utility driver. TouchKit utility driver can be downloaded from PioneerPOS.com.
8.9 Touch panel: Cursor always stay on the edge of the screen
Problem description: The touch active area on one side of the screen is pressed.
1. Check for any dirt/dust accumulation on the side of the screen; otherwise re-adjust the touch screen panel.
2. Make sure the active are around the touch panel is not pressed/touched by other objects.
8.10 COM port/serial port issue
Problem description: COM port/serial port device not responding
1. Check the connection of the device. Make sure the device is connected to the appropriate port.
2. Check if the particular port is currently being used by other program/printer.
3. Test the COM port with generic printer under Windows.
4. Under Device Manager make sure there is no IRQ address conflict
Problem description: LTP port device not responding
1. Check the connection of the device.
2. Make sure that the device is connected to the appropriate port.
3. Check if the particular port is being used by other program (make sure that no two printers are using the same
port).
8.12 Built-in speaker issue
Problem description: No sound from built-in speaker
1. Adjust the Windows volume control by clicking the speaker icon in the lower-right corner of your screen.
Be sure that the volume is turned up and that the volume control is not set to "mute".
2. Built-in speaker is optional. Check the part number on the FCC label on your system to see if your system is
configured with built-in speaker.
This section is written for TECHNICALLY QUALIFIED PERSONNEL ONLY. Modifying jumper setting to other than
manufacturer default setting may result in damages of device. Damages due to customer modification will VOID
factory warranty on motherboard and CYPRUS terminal. PioneerPOS will not be responsible for loss and
damages on Cyprus terminal and any other devices due to user modification. Call 909-468-9757 option 2 or email