Pinnacle Systems NEXIS Client Manager - 6.0 Installation Manual

Avid® NEXIS™ Client Manager

Installation and User’s Guide

Version 6.0

Legal Notices

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Avid, the Avid Logo, Avid Everywhere, Avid DNXHD, Avid DNXHR, Avid NEXIS, AirSpeed, Eleven, EUCON, Interplay, iNEWS, ISIS, Mbox, MediaCentral, Media Composer, NewsCutter, Pro Tools, ProSet and RealSet, Maestro, PlayMaker, Sibelius, Symphony, and all related product names and logos, are registered or unregistered trademarks of Avid Technology, Inc. in the United States and/or other countries. The Interplay name is used with the permission of the Interplay Entertainment Corp. which bears no responsibility for Avid products. All other trademarks are the property of their respective owners. For a full list of Avid trademarks, see: http://www.avid.com/US/about-avid/

legal-notices/trademarks.

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Avid NEXIS Client Manager Installation and User’s Guide • Created 5/13/16 • This document is distributed by Avid in online (electronic) form only, and is not available for purchase in printed form.

iii

Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Who Should Use This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Symbols and Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

If You Need Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Accessing the Online Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Avid Training Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Chapter 1 Avid NEXIS Client Manager Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Intel PRO/1000 Network Adapter and Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Loading or Updating the Intel PRO Driver on Windows Clients . . . . . . . . . . . . . . . . . . . . . 4

Dual Port Network Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Myricom 10-Gb Network Adapter and Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Installing the Myricom Network Adapter on Windows Clients . . . . . . . . . . . . . . . . . . . . . . 5

Installing the Myricom Network Adapter on Mac Clients . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Updating the Myricom Driver on Mac Clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Changing the Myricom Network Adapter Settings on Mac Clients. . . . . . . . . . . . . . . . . . . 6

Client Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Uninstalling a Previous Client Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Loading Client Software (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Loading Client Software (Mac). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Loading Client Software (Linux) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Configuring Network Profiles and Firewalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Configuring Windows Network Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Mac Support and Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Linux Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Avid NEXIS Shared Storage Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Fast User Switching Not Supported. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Connecting to the ISIS or Avid NEXIS Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Client Manager Tray Icon (Windows and Linux) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Changing Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Opening the ISIS or Avid NEXIS Management Console from the Client Manager . . 15

Client Network Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Direct Connected Network Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Switched Media Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Routed Media Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Adding a Remote Host. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Setting the Client Manager Display Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Setting Client Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Enabling the Network Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Configuring the Client Network Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Windows Client Network Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Configuring Mac Client Network Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Configuring Linux Client Network Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

10-Gb Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Configuring 10-Gb Client Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

10-Gb Client Resolution Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Chapter 2 Using Avid Client Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Client Manager Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Client Manager Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

ISIS or Avid NEXIS Connection Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Connecting a Client to an ISIS or Avid NEXIS System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Disconnecting from an ISIS or Avid NEXIS System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Closing and Exiting the Client Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Mounting and Unmounting Workspaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Configuring Workspace Mount Points (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Workspace Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Displaying Workspace Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Differences in Workspace Size Display Between ISIS and Avid NEXIS . . . . . . . . . . . . . 37

Sorting the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Filtering the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Accessing the Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Bandwidth Reservations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Enabling Bandwidth Reservations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Creating or Releasing Bandwidth Reservations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Clearing Cached Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Managing Logs and Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Chapter 3 Avid PathDiag Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Starting Avid PathDiag Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

PathDiag Tool Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Diagnostic Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Setting Up a Standard Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Setting Up a Custom Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Setting Up a Network Connectivity Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Starting and Stopping the Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Test Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Chapter 4 NEXIS Log Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Running the Avid NEXIS Log Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Changing the Log Utility Profile Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Appendix A Network Adapter Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

1-Gb Network Adapter Settings for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Modifying the 1-Gb PRO/1000 Network Adapter Settings (Windows) . . . . . . . . . . . . . . . . . . 55

1-Gb Network Settings for Mac Clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Network Settings for Linux Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Myricom 10-Gb Network Adapter Settings on Windows Clients . . . . . . . . . . . . . . . . . . . . . . . 57

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Using This Guide

The Avid® NEXIS™ media network provides a high-performance distributed file system that contains high-capacity shared media storage for workgroups of connected Avid editing workstations. This user’s guide describes how to connect your client system to the media network, mount workspaces, and configure your system for best performance.

Unless noted otherwise, the material in this document applies to the Windows

Linux Windows system, but the information applies to both Windows and Mac OS X systems. Where differences exist, both Windows and Mac OS X screen shots are shown.

The documentation describes the features and hardware of all models. Therefore, your system might

not contain certain features and hardware that are covered in the documentation.

Who Should Use This Guide

This user’s guide is intended for users who will access workspaces on the Avid NEXIS shared storage network. You should have a basic understanding of how to use and manage Windows, Mac OS X, or Linux systems, and you should be familiar with basic workgroup and network concepts.

operating systems. The majority of screen shots in this document were captured on a

, Mac OS®, and

Symbols and Conventions

Avid documentation uses the following symbols and conventions:

Symbol or Convention Meaning or Action

> This symbol indicates menu commands (and subcommands) in the order you

A note provides important related information, reminders, recommendations, and strong suggestions.

A caution means that a specific action you take could cause harm to your computer or cause you to lose data.

A warning describes an action that could cause you physical harm. Follow the guidelines in this document or on the unit itself when handling electrical equipment.

A user tip provides a helpful hint that can aid users in getting the most from their system.

A shortcut shows the user keyboard or mouse shortcuts for a procedure or command.

select them. For example, File > Import means to open the File menu and then select the Import command.

This symbol indicates a single-step procedure. Multiple arrows in a list indicate that you perform one of the actions listed.

Symbol or Convention Meaning or Action

(Windows), (Windows only), (Macintosh), or (Macintosh only)

Bold font Bold font is primarily used in task instructions to identify user interface items and

Italic font Italic font is used to emphasize certain words and to indicate variables.

Courier Bold font

Ctrl+key or mouse action Press and hold the first key while you press the last key or perform the mouse

| (pipe character) The pipe character is used in some Avid product names, such as Interplay |

If You Need Help

If you are having trouble using your Avid product:

1. Retry the action, carefully following the instructions given for that task in this guide. It is especially important to check each step of your workflow.

2. Check the latest information that might have become available after the documentation was published.

This text indicates that the information applies only to the specified operating system, either Windows or Macintosh OS X.

keyboard sequences.

Courier Bold font identifies text that you type.

action. For example, Command+Option+C or Ctrl+drag.

Production. In this document, the pipe is used in product names when they are in headings or at their first use in text.

New information is in the ReadMe document, available online.

Always check online for the most up-to-date release notes or ReadMe because the online version is updated whenever new information becomes available. To view the online

versions, visit the Knowledge Base at www.avid.com/US/support.

3. Check the documentation that came with your Avid application or your hardware for maintenance or hardware-related issues.

4. Visit the online Knowledge Base at www.avid.com/US/support. Online services are available 24 hours per day, 7 days per week. Search this online Knowledge Base to find answers, to view error messages, to access troubleshooting tips, to download updates, and to read or join online message-board discussions.

Accessing the Online Documentation

All the Avid products have links to the online product documentation site. You can access all the product documentation in PDF format from the Avid support site: www.avid.com/US/support.

Avid Training Services

Avid makes lifelong learning, career advancement, and personal development easy and convenient. Avid understands that the knowledge you need to differentiate yourself is always changing, and Avid continually updates course content and offers new training delivery methods that accommodate your pressured and competitive work environment.

For information on courses/schedules, training centers, certifications, courseware, and books, please visit www.avid.com/support and follow the Training links, or call Avid Sales at 800-949-AVID (800-949-2843).

1 Avid NEXIS Client Manager Installation

Before installing the Avid NEXIS Client software, make sure you have the appropriate network adapter and driver installed, and adjust any settings. See the Avid NEXIS ReadMe for details. For the correct network adapter slot locations for client systems qualified with Avid NEXIS, see the Avid

Configuration Guidelines and Slot Configurations Knowledge Base article, and select the platform

you have or are considering.

Most Windows to connect to the Avid NEXIS system, even if the clients are connected to an external switch.

Intel PRO/1000 Network Adapter and Driver Installation

The Intel PRO/1000 Ethernet network adapters are recommended for most Windows editing systems that connect to the Avid NEXIS system. The Intel PRO/1000 PT and Intel i350 T2 are copper interfaces and the Intel PRO/1000 PF is an optical interface. Depending on the Intel network adapter used in your system, load the appropriate driver from the appropriate folder. The Intel drivers qualified in this release are included in the folder in the Avid NEXIS software installer kit. Install the newest qualified driver in the folder. Check your driver version in the Windows Control Panel.

editing clients require the 1-Gb Intel® Pro/1000 PT or PF Ethernet network adapter

\Drivers\Avid NEXIS Client\Intel_Pro1000\

For the latest supported Ethernet network adapters and driver versions, see the Avid NEXIS ReadMe

that corresponds with your software release.

Loading or Updating the Intel PRO Driver on Windows Clients

To load the Intel PRO driver on a Windows client:

1. After you install the Intel PRO/1000 network adapter and restart your system, you might receive a Hardware Wizard message about looking for the Intel PRO/1000 driver. Cancel the message.

2. Copy the driver named

Client\Intel_Pro1000\

3. Double-click the .exe file to expand the compressed file and run the installer.

4. Accept the default settings to install the driver.

The default Intel transmit and receive descriptors are set to 256; however, the Avid NEXIS client

software sets the transmit and receive descriptors to 1024. For more information, see “Modifying the

1-Gb PRO/1000 Network Adapter Settings (Windows)” on page 55.

5. Continue with setting the IP address; see “Configuring the Client Network Properties” on

page 20.

Intel_xx.x

folder in the Avid NEXIS software kit to your client system.

from the

\Drivers\Avid NEXIS

Dual Port Network Connections

Dual 1-Gb or 10-Gb Ethernet connections allow you to use a dual-attached client for redundancy and performance enhancements. Dual connected 1-GbE or 10-GbE clients can be on the same subnet for redundancy.

The dual port Intel PRO network adapter is supported with Windows clients and the built-in dual Ethernet ports are supported with Mac clients. Each port is configured separately.

When using a dual port configuration, make sure both ports are enabled in the NEXIS Client Manager Network Interface Settings and the network properties (see “Enabling the Network

Interface” on page 20 and “Configuring the Client Network Properties” on page 20).

Myricom 10-Gb Network Adapter and Driver

The Myricom® 10-Gb Ethernet adapter is qualified on Windows, Mac OSX and Linux operating systems for Avid ultra-high resolution editing clients (UHRC). These 10-Gb clients connect directly to the NEXIS (when direct connections are supported) or to the 10-Gb port of the switch.

The Myricom 10-Gb Ethernet driver is automatically installed on Linux clients when Linux clients

install the NEXIS Client software.

For 10-Gb clients, use the Ultra High Resolution setting in the Client Manager Preferences.

Installing the Myricom Network Adapter on Windows Clients

See the Avid NEXIS ReadMe for the latest Myricom driver information. Copy the installer to your Avid editing client and use the following information to set up the Myricom 10-Gb network adapter. The Myricom driver is in the software kit.

The driver installer functions the same whether you are installing the Myricom driver for the first

time or upgrading an existing Myricom driver. If you are upgrading your Myricom driver start with step 3.

To install the Myricom network adapter and driver in Windows clients:

1. Shut down the Avid editing system.

2. Install the Myricom network adapter in the appropriate slot.

For slot information, see the Avid Configuration Guidelines and Slot Configurations.

3. Copy the Myricom driver from the Avid NEXIS software kit to the Windows 10-Gb client.

4. Double-click the settings.

The installer functions the same whether you are installing the Myricom driver for the first time or upgrading an existing Myricom driver.

.msi

\Drivers\Avid NEXIS Client\Myricom\

installer and follow the on-screen instructions, accepting the default

folder of the NEXIS

folder in the

5. Install the Avid NEXIS client software. (See “Loading Client Software (Windows)” on page 9.)

6. Restart the client after the installation is complete.

7. Start the Avid NEXIS client software and select the following UHRC requirements:

- Select the Ultra High Resolution setting in the Client Manager Preferences.

- Mount a workspace.

Installing the Myricom Network Adapter on Mac Clients

The Avid NEXIS software is available on the Avid NEXIS Software kit. Load the files on your Avid editing client and use the following information to set up the Myricom 10-Gb network adapter.

To install the Myricom network adapter in Mac clients:

1. Shut down the Avid editing system.

2. Install the Myricom network adapter in the appropriate slot. For slot information, search the Avid Knowledge Base for System Configuration Guidelines and Slot Configurations.

3. Double-click the appropriate

Myri10GE-xx.dmg

The Avid NEXIS software kit includes different drivers for different Mac OS X versions, in the

Drivers\Avid NEXIS Client\Myricom\

folder.

Follow the on-screen instructions.

4. Double-click the installer package to run the installer.

5. Install the Myricom driver following the default prompts.

6. See “Changing the Myricom Network Adapter Settings on Mac Clients” on page 6.

7. Install the Avid NEXIS client software; see “Loading Client Software (Windows)” on page 9.

8. Restart the client to finish the installation.

9. Start the Avid NEXIS client software and select Ultra High Resolution setting in the Client Manager Preferences.

Updating the Myricom Driver on Mac Clients

To install the Myricom driver on Mac clients:

1. Copy the the Avid NEXIS software installer kit to your 10-Gb Mac client.

2. Double-click the

3. Double-click the installer package to run the installer.

Myri10GE-xx.dmg

file from the

file to mount the file.

\Drivers\Avid NEXIS Client\Myricom\

file to mount the file.

folder in

4. Install Myricom driver following the default prompts.

5. Continue with “Changing the Myricom Network Adapter Settings on Mac Clients” on page 6.

6. Start the Avid NEXIS client software and select Ultra High Resolution setting in the Client Manager Preferences.

Changing the Myricom Network Adapter Settings on Mac Clients

The Myricom 10-Gb network adapter requires you to change some settings.

To configure the Myricom network adapter in Mac clients:

1. On your Mac 10-Gb client, click Apple, System Preferences.

2. In the Internet & Wireless section, click Network.

3. In the left pane, select the Myricom entry and click Advanced.

4. Click the Ethernet tab (depending on your Mac OS, this might be the Hardware tab).

5. Select the following settings.

Myricom 10-Gb Network Settings

Option Setting

Configure Manually

Speed Autoselect

Duplex Full - Duplex, Flow-Control

MTU Standard (1500)

6. Click OK.

After changing the Myricom adapter settings, restart your client system.

Client Software Installation

To install the Avid NEXIS client software on your system you must have a user account with Administrator privileges.

If you already have a previous version of the Avid ISIS or Avid NEXIS Client software installed, uninstall it before installing the new version.

You can load the Client software from the Management Console or the Avid NEXIS Installer kit. You can also copy the client installers to a USB flash drive to take to each client.

The Avid NEXIS Management Console requires the latest Adobe® Flash® Player. If you encounter

problems with the Avid NEXIS Management Console display, you might have an outdated version or multiple versions of the Flash Player installed. Uninstall any previous versions of Flash Player and install the version included on the Installers page of the Avid NEXIS Management Console, or download and install the latest version from adobe.com.

Uninstalling a Previous Client Version

Before installing a new version of the Avid Client software, you must uninstall a previous version, if present.

Avid recommends checking your Client Preferences and making a note of them (or take a screen

capture of the dialog box) in case you need to reapply them after installing the new Client software. Preferences might not be saved and applied automatically.

To check existing preferences and uninstall an existing Client version:

1. In the current version of Client Manager, open the Preferences dialog box, and write down any preferences you have selected (if other than the default) for future reference. Close the dialog box.

2. Open the Remote Hosts dialog box, and write down the names or IP addresses of any configured remote hosts, then close the dialog box.

3. Open the Network Interface Settings dialog box, and write down which network interface is selected, if more than one is listed, then close the dialog box.

4. Optionally, unmount any mounted Workspaces.

5. Close and quit the Client Manager.

6. Do one of the following, depending on your Client operating system:

t On Windows clients: open the Windows Control Panel and select Programs and Features.

Select the Avid Client and click Uninstall.

When the uninstallation is complete, you are promoted to restart the system. However, you can wait until after you install the new version to restart the client system.

t On Mac clients, run the uninstaller located in Applications, Avid_Uninstallers, AvidISIS (for

v5.0.x software). The uninstaller allows you to save your remote host and network interface settings. Even if you select this option, Avid recommends checking them after installing the new Client software and reapplying them as needed.

t On Linux clients, open the Terminal application and type

uninstaller

[sudo] /usr/sbin/avid-ISIS-

Do not uninstall the Linux Client Manager using the System, Administration, Add/Remove Program

feature on the Desktop. This function does not completely remove all the Client Manager software.

Loading Client Software (Windows)

Make sure to install the latest Windows critical updates before installing the Avid NEXIS Client.

To install the Windows client software:

1. Log into your Windows client system as a user with Administrative privileges.

2. Copy the Windows client installer file (named similar to

AvidNEXISClient_Win64_n.0.0.nnnnn.msi

) to your Windows client system from either:

t The

t The Management Console, Installers page

3. Double-click the

4. Follow the on-screen instructions.

To complete the Client software installation on Windows, reboot the client.

5. Start the Client Manager and, if applicable, reapply any previous preferences and network interface settings. You can also re-add any previously configured remote hosts.

6. Repeat this procedure on each Avid NEXIS Windows client.

You can manually copy the client installer to a USB flash drive and use it to install the client software

on multiple Windows clients.

\AvidNEXISClientInstallers

AvidNEXISClient_Win64_n.0.0.nnnnn.msi

Loading Client Software (Mac)

To install the Mac client software:

1. On each Mac client, copy and save the your Mac client system from either:

t The

t The Management Console, Installers page

2. Double-click the

\AvidNEXISClientInstallers

AvidNEXISClient_MacOSX_n.0.0.nnnnn.dmg

folder in the software kit

file.

AvidNEXISClient_MacOSX_n.0.0.nnnnn.dmg

folder in the software kit

file.

file to

3. Double-click the

Follow the on-screen instructions.

If you use the Safari browser to install the Avid NEXIS software on a Mac client, the disk image is mounted as soon as the download is complete, and the installer starts automatically. Other browser applications do not automatically mount the disk image.

After the software is successfully installed on your client, unmount (eject) the installer volume.

To unmount the Avid NEXIS installer volume on a Mac client:

1. Locate the mounted volumes listed in the left pane of the Finder window.

2. Select the volume that contains “Avid NEXIS” in the name.

3. Do one of the following:

t Right-click the volume and select eject.

t Drag the volume to the Trash in the dock and it will eject.

AvidNEXISClient.pkg

file to run the installer.

Loading Client Software (Linux)

You can install the Linux Client software using the default installation options (applicable to most customers) or you can install only the Avid NEXIS Client software without the FUSE components or the Myricom network adapter driver.

To install the Linux client software:

1. Copy and save the of your Linux client system from either:

The \AvidNEXISClientInstallers

t The Management Console, Installers page

2. Open the Terminal application: client.

When using the Terminal program, file names and paths are case sensitive.

3. Type cd [your home directory] and press

4. Type

5. Do one of the following (if you are not the root user, type sudo before the rest of the command,

To see the full list of installation options, type ./AvidNEXISClient_el6.x86_x.x.x.bin -h

6. Restart the Linux client.

chmod +x AvidNEXISClient_el6.x86_x.x.x.bin

and enter your password when prompted):

t To perform the default installation, type

./AvidNEXISClient_el6.x86_x.x.x.bin

t To install only the Client Manager but not the FUSE components or the Myricom driver,

type

./AvidNEXISClient_el6.x86_x.x.x.bin -C -m

AvidNEXISClient_el6.x86_x.x.x.bin

folder in the software kit

Application, System Tools, Terminal

Enter

and press

Enter

and press

file to the user’s home directory

Enter

on your Linux

Configuring Network Profiles and Firewalls

When enabled, some Firewall settings on Avid NEXIS clients prevent you from connecting to the Avid NEXIS environment. The following sections describe where the network profiles settings are located in the Client Manager software.

If you are not sure which Firewall profile to use with Windows clients, enable all three Profiles under

Windows Firewall settings. This ensures that the Avid NEXIS clients work in all Firewall configurations.

Configuring Windows Network Profiles

Network profiles are used by Windows operating systems to distinguish between Public, Private, and Domain network connections. Because each network profile uses its own security settings, you must configure the Client Manager settings so that the appropriate ports are opened for each applicable network profile on your system.

Configure the Client Manager settings only for the network profiles that are connected to your Avid

NEXIS system. If you are unsure which network connections are used, see your network administrator.

To configure the Client Manager settings for Windows network profiles:

1. Verify which network connection profile(s) are used to connect to your Avid NEXIS system by doing the following:

a. Click Start, Control Panel.

The Windows Control Panel opens.

b. Click “Network and Internet.”

The Network and Internet window opens.

c. Click “Network and Sharing Center.”

The Network and Sharing Center window opens.

The Network and Sharing Center window lists the network connections present on your system and which of the possible network profiles has been applied to them:

- Domain network

- Public network

- Private network

2. Open the Client Manager. (For help, see “Avid NEXIS Client Manager Installation” on page 4.)

3. Click the General Preferences button in the Client Manager window.

4. In the Profiles section, click the checkbox next to each applicable network profile type to enable firewall configuration.

Enable firewall configuration only for the network profiles that are connected to your Avid NEXIS

system.

5. Click the green check mark to apply the settings or the red X to close the dialog box without any changes.

Mac Support and Firewall

You can use any of the onboard Ethernet ports on the Mac system to connect to the media network. For a list of supported Mac systems, see the Avid NEXIS ReadMe.

See the documentation provided with your Mac system for the exact location of the Ethernet port.

Some Firewall settings on Mac clients prevent you from connecting to the Avid NEXIS environment when enabled. You might receive an error message informing you that no System Directors were found and that the problem might be the Firewall settings.

Linux Firewall

The Linux client installer configures the Linux Firewall settings for communication between the Linux clients and the System Director in the Avid NEXIS environment.

Avid NEXIS Shared Storage Network Connection

The Client Manager software automatically checks for System Directors on the Avid NEXIS shared storage network. You can configure the Client Manager software to reconnect automatically to Avid NEXIS systems when you restart your system.

Clients running Avid NEXIS v6.0 client software can connect to Avid NEXIS systems running the following versions:

Avid NEXIS Client and Avid NEXIS System Connection Support

Avid ISIS or Avid NEXIS Model Software Version

ISIS7x00, ISIS 5x00, or ISIS 2x00 v4.7.5 or higher

ISIS | 1000, Avid NEXIS | PRO v5.0 or higher

Avid NEXIS | E2, Avid NEXIS | E4 v6.0 or higher

Avid NEXIS | SDA v6.0 or higher

If your client is connected to the ISIS or Avid NEXIS through a switched or routed media network, see “Adding a Remote Host” on page 18.

For information on client network descriptions, see “Client Network Descriptions” on page 15.

Fast User Switching Not Supported

Fast User Switching is a Windows feature that allows multiple user accounts to log on to a computer simultaneously. Fast User Switching is enabled by default in Windows computers. The Fast User Switching feature and multiple concurrent logged on user modes are not supported in the Avid NEXIS environment. The Avid NEXIS software does not distinguish the different drive letters mapped to the same workspaces on the same computer. Conflicts appear in the following scenarios:

• When one user maps a drive letter to one workspace and another user maps the same drive letter to a different workspace

• When one user maps a workspace to one drive letter, and another user maps a different drive letter for the same workspace.

Connecting to the ISIS or Avid NEXIS Network

If your system is connected to an ISIS or Avid NEXIS network, you can use the Client Manager to mount a workspace before you begin your work session.

To connect to the Avid NEXIS network:

1. Do one of the following:

t (Windows) If the Client Manager icon is not available in the Windows taskbar, select Start,

All Programs, Avid, Avid NEXIS Client, Avid NEXIS Client Manager.

t (Windows) Click the Client Manager icon in the Windows taskbar.

t (Windows) Right-click the Client Manager icon and select Avid NEXIS Client Manager.

t (Mac) If the Client Manager alias icon is not available, select Go, Applications, and then

double-click the AvidNEXIS folder. In this folder, double-click the Avid NEXIS Client Manager icon.

t (Linux) If the Client Manager alias icon is not available, click Applications, System Tools

and select Avid NEXIS Client Manager.

2. Select the System Director you want to connect to from the Systems list.

If this is the first time connecting, identify your System Director; see “Adding a Remote Host”

on page 18.

3. Connect by doing one of the following:

t Click the Connect button.

t Right-click the System Director name and select Connect.

t Double-click the System Director name.

4. Log in by doing one of the following:

t (Windows) Type your account name in the Username text box, and type your password in

the Password text box.

t (Windows) If your ISIS or Avid NEXIS system is configured to use the Windows user name

and password for your local system, select OS Login. By default, the Username and Password text boxes are inactive when you select this option.

t (Mac) Type your ISIS or Avid NEXIS account name in the Username text box, and type

your password in the Password text box.

t (Linux) Type your ISIS or Avid NEXIS account name in the Username text box, and type

your password in the Password text box.

5. Click Connect.

When the connection is successful, the Change Password and Launch Management Console buttons become active.

6. (Option) If you used the OS Login option, and you want to connect to the network automatically every time you start your system, select the Auto Connect box.

Client Manager Tray Icon (Windows and Linux)

When the Client Manager is running, an icon appears in the system tray. The tray icon color indicates the client connection status:

Icon Status

Client Manager is running, but there are no active ISIS or Avid NEXIS connections.

Client is connected to one or more ISIS or Avid NEXIS systems, but there are no mounted workspaces.

Client is connected to one or more ISIS or Avid NEXIS systems, and there are one or more mounted workspaces.

Icon Status

Indicates a connection error.

If you hover the mouse cursor over the tray icon, a tooltip containing additional information appears:

Changing Your Password

You can change the password you use to log on to your ISIS or Avid NEXIS user account.

If your user name and password are different for your client system and your ISIS or Avid NEXIS

account, your system cannot automatically reconnect to the media network when you restart your system.

To change your ISIS or Avid NEXIS account password:

1. Open the Client Manager (see “Connecting to the ISIS or Avid NEXIS Network” on page 12).

2. Log into the ISIS or Avid NEXIS system for which you want to change your password.

3. Click Change Password.

The Change Password dialog opens.

4. Type your existing password in the Old Password text box.

5. Type your new password in the New Password text box.

The Client Manager supports only ASCII characters in user passwords.

6. For confirmation, type the password again in the Confirm New Password text box.

7. Click the green check mark to apply the changes or click the red X to close the dialog box without any changes.

Opening the ISIS or Avid NEXIS Management Console from the Client Manager

You can open the ISIS or Avid NEXIS Management Console from the Client Manager window after you have connected to an ISIS or Avid NEXIS system. From the Management Console login screen you can access the complete Management Console documentation using the Help link.

To open the ISIS or Avid NEXIS Management Console:

t Select one or more systems in the Systems section of the Client Manager window and click the

Management Console button.

Your default web browser opens to the ISIS or Avid NEXIS Management Console login window.

The ISIS or Avid NEXIS Management Console display might differ according to your user account’s

access privileges.

Client Network Descriptions

All clients in the media network are classified depending on how they connect to the network. The following list describes each network layer:

• Directly connected to the ISIS (only supported for the ISIS | 7500 - 7000 and ISIS | 5500 - 5000)

• Switched Media Network — Not routed. Switched (L2) media network consisting of Avid NEXIS qualified switches deployed in a supported topology.

• Routed Media Network — Routed (L3) media network consisting of Avid NEXIS qualified switches deployed in a supported topology.

• Non-media Optimized Network — Any network that consists of switches (L2 or L3) or routers that are not specifically qualified for Avid NEXIS.

Direct Connected Network Configuration

Clients can be directly connected only to the ISIS | 7500 - 7000 or the ISIS | 5500 - 5000. See the specific setup guide for your ISIS model for details.

Switched Media Network Configuration

A switched media network configuration consists of a group of clients connected to an Ethernet switch with a 10-Gb port connected to the ISIS or Avid NEXIS system. Each client connects to the switch using single or dual 1-Gb or 10-Gb connections.

If used, the external System Director also connects to the switch using single or dual 1-Gb or 10-Gb ports.

Switched Media Network Configuration

Callout Description

1 Clients with 1-Gb or 10-Gb connections to the switch

2 Avid-approved Layer 2 switch with 1-Gb or 10-Gb ports to the clients and a 10-Gb port

for the ISIS or Avid NEXIS systems

3 Switch connected to ISIS or Avid NEXIS system with 10-Gb

4 ISIS or Avid NEXIS system

5VLAN

Routed Media Network Configuration

A routed media network configuration consist of a group of clients, connected to an Avid qualified layer-3 switch (routed), with known Quality of Service (QoS); traffic routed to (one hop) and loadbalanced across VLANs (approximately a 60/40 ratio).

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Pinnacle Systems NEXIS Client Manager - 6.0 Installation Manual

Contents