Pinnacle Systems NEXIS Client Manager - 18.9 Installation Manual

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Avid NEXIS® Client Manager

Installation and User’s Guide

Version 2018.9

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Legal Notices

Product specifications are subject to change without notice and do not represent a commitment on the part of Avid Technology, Inc.

This product is subject to the terms and conditions of a software license agreement provided with the software. The product may only be used in accordance with the license agreement.

This product may be protected by one or more U.S. and non-U.S patents. Details are available at www.avid.com/patents.

Part of the software embedded in this product is gSOAP software.

THE SOFTWARE IN THIS PRODUCT WAS IN PART PROVIDED BY GENIVIA INC AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

This document is protected under copyright law. An authorized licensee of Avid NEXIS may reproduce this publication for the licensee’s own use in learning how to use the software. This document may not be reproduced or distributed, in whole or in part, for commercial purposes, such as selling copies of this document or providing support or educational services to others. This document is supplied as a guide for Avid NEXIS. Reasonable care has been taken in preparing the information it contains. However, this document may contain omissions, technical inaccuracies, or typographical errors. Avid Technology, Inc. does not accept responsibility of any kind for customers’ losses due to the use of this document. Product specifications are subject to change without notice.

The following disclaimer is required by Sam Leffler and Silicon Graphics, Inc. for the use of their TIFF library:

Permission to use, copy, modify, distribute, and sell this software [i.e., the TIFF library] and its documentation for any purpose is hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in all copies of the software and related documentation, and (ii) the names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific, prior written permission of Sam Leffler and Silicon Graphics.

THE SOFTWARE IS PROVIDED “AS-IS” AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.

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This software is based in part on the work of the Independent JPEG Group.

This Software may contain components licensed under the following conditions:

Redistribution and use in source and binary forms are permitted provided that the above copyright notice and this paragraph are duplicated in all such forms and that any documentation, advertising materials, and other materials related to such distribution and use acknowledge that the software was developed by the University of California, Berkeley. The name of the University may not be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED ``AS IS'' AND WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Permission to use, copy, modify, and distribute this software and its documentation for any purpose and without fee is hereby granted, provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation. This software is provided " as is" without express or implied warranty.

Permission to use, copy, modify, distribute, and sell this software for any purpose is hereby granted without fee, provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation, and that the name of Daniel Dardailler not be used in advertising or publicity pertaining to distribution of the software without specific, written prior permission. Daniel Dardailler makes no representations about the suitability of this software for any purpose. It is provided " as is" without express or implied warranty.

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Permission to use, copy, modify, and distribute this software for any purpose without fee is hereby granted, provided that this entire notice is included in all copies of any software which is or includes a copy or modification of this software and in all copies of the supporting documentation for such software.

THIS SOFTWARE IS BEING PROVIDED " AS IS" , WITHOUT ANY EXPRESS OR IMPLIED WARRANTY. IN PARTICULAR, NEITHER THE AUTHOR NOR AT&T MAKES ANY REPRESENTATION OR WARRANTY OF ANY KIND CONCERNING THE MERCHANTABILITY OF THIS SOFTWARE OR ITS FITNESS FOR ANY PARTICULAR PURPOSE.

This product includes software developed by the University of California, Berkeley and its contributors.

The following disclaimer is required by Paradigm Matrix:

Portions of this software licensed from Paradigm Matrix.

The following disclaimer is required by Ray Sauers Associates, Inc.:

“Install-It” is licensed from Ray Sauers Associates, Inc. End-User is prohibited from taking any action to derive a source code equivalent of “Install-It,” including by reverse assembly or reverse compilation, Ray Sauers Associates, Inc. shall in no event be liable for any damages resulting from reseller’s failure to perform reseller’s obligation; or any damages arising from use or operation of reseller’s products or the software; or any other damages, including but not limited to, incidental, direct, indirect, special or consequential Damages including lost profits, or damages resulting from loss of use or inability to use reseller’s products or the software for any reason including copyright or patent infringement, or lost data, even if Ray Sauers Associates has been advised, knew or should have known of the possibility of such damages.

The following disclaimer is required by Videomedia, Inc.:

“Videomedia, Inc. makes no warranties whatsoever, either express or implied, regarding this product, including warranties with respect to its merchantability or its fitness for any particular purpose.”

“This software contains V-LAN ver. 3.0 Command Protocols which communicate with V-LAN ver. 3.0 products developed by Videomedia, Inc. and V-LAN ver. 3.0 compatible products developed by third parties under license from Videomedia, Inc. Use of this software will allow “frame accurate” editing control of applicable videotape recorder decks, videodisc recorders/players and the like.”

The following disclaimer is required by Altura Software, Inc. for the use of its Mac2Win software and Sample Source Code:

The following disclaimer is required by Interplay Entertainment Corp.:

The “Interplay” name is used with the permission of Interplay Entertainment Corp., which bears no responsibility for Avid products.

This product includes portions of the Alloy Look & Feel software from Incors GmbH.

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This product may include the JCifs library, for which the following notice applies:

Avid Interplay contains components licensed from LavanTech. These components may only be used as part of and in connection with Avid Interplay.

Attn. Government User(s). Restricted Rights Legend

U.S. GOVERNMENT RESTRICTED RIGHTS. This Software and its documentation are “commercial computer software” or “commercial computer software documentation.” In the event that such Software or documentation is acquired by or on behalf of a unit or agency of the U.S. Government, all rights with respect to this Software and documentation are subject to the terms of the License Agreement, pursuant to FAR §12.212(a) and/or DFARS §227.7202-1(a), as applicable.

Trademarks

Avid, the Avid Logo, Avid Everywhere, Avid DNXHD, Avid DNXHR, Avid NEXIS, AirSpeed, Eleven, EUCON, Interplay, iNEWS, ISIS, Mbox, MediaCentral, Media Composer, NewsCutter, Pro Tools, ProSet and RealSet, Maestro, PlayMaker, Sibelius, Symphony, and all related product names and logos, are registered or unregistered trademarks of Avid Technology, Inc. in the United States and/or other countries. The Interplay name is used with the permission of the Interplay Entertainment Corp. which bears no responsibility for Avid products. All other trademarks are the property of their respective owners. For a full list of Avid trademarks, see: http://www.avid.com/US/about-avid/

legal-notices/trademarks.

Apple, Macintosh, and Safari are either registered trademarks or trademarks of Apple Computer, Inc., registered in the U.S. and other countries. HP is a registered trademark of Hewlett-Packard Company. Intel is a registered trademark of Intel Corporation. Java is a trademark of Sun Microsystems in the United States and/or other countries. Kingston is a registered trademarks of Kingston Technology Corporation. All other marks may be the property of their respective titleholders. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. All other trademarks contained herein are the property of their respective owners.

Avid NEXIS Client Manager Installation and User’s Guide • Created 8/29/18 • This document is distributed by Avid in online (electronic) form only, and is not available for purchase in printed form.

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Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Who Should Use This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Symbols and Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

If You Need Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Accessing the Online Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Avid Training Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Chapter 1 Network Adapter and Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Intel Network Adapter and Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Installing or Updating the Intel Driver on Windows Clients . . . . . . . . . . . . . . . . . . . . . . . . 4

Dual Port Network Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Myricom (CSPi) 10-Gb Network Adapter and Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Installing the Myricom Network Adapter and Driver on Windows Clients . . . . . . . . . . . . . 5

Installing the Myricom Network Adapter and Driver on Mac Clients . . . . . . . . . . . . . . . . . 5

Chapter 2 Avid NEXIS Client Manager Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Client Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Uninstalling a Previous Client Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installing Client Software (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Installing Client Software (Mac) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Installing Client Software (Linux) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Configuring Network Profiles and Firewalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Configuring Windows Network Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Mac Support and Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Linux Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Avid NEXIS Shared Storage Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Fast User Switching Not Supported. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Connecting to the Avid NEXIS or ISIS Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Client Manager Tray Icon (Windows and Linux) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Changing Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Opening the Management Console from the Client Manager. . . . . . . . . . . . . . . . . . 14

Adding a Remote Host. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Setting the Client Manager Display Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Setting Client Resolution (Client Type) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Configuring the Client Network Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Windows Client Network Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Configuring Mac Client Network Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Configuring Linux Client Network Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

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Configuring Red Hat Linux Client Network Properties . . . . . . . . . . . . . . . . . . . . . . . 19

Configuring CentOS Linux Client Network Properties. . . . . . . . . . . . . . . . . . . . . . . . 19

10-Gb and 40-Gb Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Configuring Client Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Chapter 3 Using Avid Client Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Client Manager Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Client Manager Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Avid NEXIS or ISIS Connection Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Connecting a Client to an Avid NEXIS or ISIS System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Disconnecting from an Avid NEXIS or ISIS System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Closing and Exiting the Client Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Mounting and Unmounting Workspaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Configuring Workspace Mount Points (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Fast User Switching Not Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Workspace Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Displaying Workspace Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Differences in Workspace Size Display Between ISIS and Avid NEXIS . . . . . . . . . . . . . 33

Sorting the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Filtering the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Accessing the Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Bandwidth Reservations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Enabling Bandwidth Reservations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Creating or Releasing Bandwidth Reservations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Clearing Cached Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Managing Logs and Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Chapter 4 Avid PathDiag Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Starting Avid PathDiag Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

PathDiag Tool Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Diagnostic Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Setting Up a Standard Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Setting Up a Custom Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Setting Up a Network Connectivity Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Starting and Stopping the Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Test Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Chapter 5 NEXIS Log Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Running the Avid NEXIS Log Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Changing the Log Utility Profile Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

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Using This Guide

The Avid NEXIS® media network provides a high-performance distributed file system that contains high-capacity shared media storage for workgroups of connected Avid editing workstations. This user’s guide describes how to connect your client system to the media network, mount workspaces, and configure your system for best performance.

Unless noted otherwise, the material in this document applies to the Windows

Linux Windows system, but the information applies to both Windows and Mac OS X systems. Where differences exist, both Windows and Mac OS X screen shots are shown.

The documentation describes the features and hardware of all models. Therefore, your system might

not contain certain features and hardware that are covered in the documentation.

Who Should Use This Guide

This user’s guide is intended for users who will access workspaces on the Avid NEXIS shared storage network. You should have a basic understanding of how to use and manage Windows, Mac OS X, or Linux systems, and you should be familiar with basic workgroup and network concepts.

operating systems. The majority of screen shots in this document were captured on a

, Mac OS®, and

Symbols and Conventions

Avid documentation uses the following symbols and conventions:

Symbol or Convention Meaning or Action

> This symbol indicates menu commands (and subcommands) in the order you

A note provides important related information, reminders, recommendations, and strong suggestions.

A caution means that a specific action you take could cause harm to your computer or cause you to lose data.

A warning describes an action that could cause you physical harm. Follow the guidelines in this document or on the unit itself when handling electrical equipment.

A user tip provides a helpful hint that can aid users in getting the most from their system.

A shortcut shows the user keyboard or mouse shortcuts for a procedure or command.

select them. For example, File > Import means to open the File menu and then select the Import command.

This symbol indicates a single-step procedure. Multiple arrows in a list indicate that you perform one of the actions listed.

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Symbol or Convention Meaning or Action

(Windows), (Windows only), (Macintosh), or (Macintosh only)

Bold font Bold font is primarily used in task instructions to identify user interface items and

Italic font Italic font is used to emphasize certain words and to indicate variables.

Courier Bold font

Ctrl+key or mouse action Press and hold the first key while you press the last key or perform the mouse

| (pipe character) The pipe character is used in some Avid product names, such as Interplay |

If You Need Help

If you are having trouble using your Avid product:

1. Retry the action, carefully following the instructions given for that task in this guide. It is especially important to check each step of your workflow.

2. Check the latest information that might have become available after the documentation was published.

This text indicates that the information applies only to the specified operating system, either Windows or Macintosh OS X.

keyboard sequences.

Courier Bold font identifies text that you type.

action. For example, Command+Option+C or Ctrl+drag.

Production. In this document, the pipe is used in product names when they are in headings or at their first use in text.

New information is in the ReadMe document, available online.

Always check online for the most up-to-date release notes or ReadMe because the online version is updated whenever new information becomes available. To view the online

versions, visit the Knowledge Base at www.avid.com/US/support.

3. Check the documentation that came with your Avid application or your hardware for maintenance or hardware-related issues.

4. Visit the online Knowledge Base at www.avid.com/US/support. Online services are available 24 hours per day, 7 days per week. Search this online Knowledge Base to find answers, to view error messages, to access troubleshooting tips, to download updates, and to read or join online message-board discussions.

Accessing the Online Documentation

All the Avid products have links to the online product documentation site. You can access all the product documentation in PDF format from the Avid support site: www.avid.com/US/support.

Avid Training Services

Avid makes lifelong learning, career advancement, and personal development easy and convenient. Avid understands that the knowledge you need to differentiate yourself is always changing, and Avid continually updates course content and offers new training delivery methods that accommodate your pressured and competitive work environment.

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For information on courses/schedules, training centers, certifications, courseware, and books, please visit www.avid.com/support and follow the Training links, or call Avid Sales at 800-949-AVID (800-949-2843).

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1 Network Adapter and Driver Installation

Before installing the Avid NEXIS Client software, make sure you have the appropriate network adapter and driver installed, and adjust any settings. See the Avid NEXIS ReadMe for details. For the correct network adapter slot locations for client systems qualified with Avid NEXIS, see the Avid

Configuration Guidelines and Slot Configurations Knowledge Base article, and select the platform

you have or are considering.

Intel Network Adapter and Driver Installation

Intel Ethernet network adapters are recommended for most desktop Windows editing systems that connect to the Avid NEXIS system. Depending on the Intel network adapter used in your system, use the default driver that came with the operating system, or download the appropriate driver from the web. Check your driver version in the Windows Control Panel.

For the latest supported Ethernet network adapters and driver versions, see the Avid NEXIS ReadMe

and the Avid Network and Switch Guide.

Installing or Updating the Intel Driver on Windows Clients

To install the Intel driver on a Windows client:

1. Download the appropriate driver from the web to your client system.

2. Double-click the .exe file to expand the compressed file and run the installer.

3. Accept the default settings to install the driver.

The default Intel transmit and receive descriptors are set to 256; however, the Avid NEXIS client

software sets the transmit and receive descriptors to 1024. For more information, see the Avid NEXIS Network and Switch Guide.

4. Continue with setting the IP address; see “Configuring the Client Network Properties” on

page 17.

Dual Port Network Connections

Dual Ethernet connections (supported for Mac and Windows 1-Gb or 10-Gb only) allow you to use a dual-attached client for redundancy and performance enhancements. Dual connected 1-GbE or 10GbE clients can be on the same subnet for redundancy.

The dual port Intel network adapter is supported with Windows clients and the built-in dual Ethernet ports are supported with Mac clients. Each port is configured separately.

When using a dual port configuration, make sure both ports are enabled in the NEXIS Client Manager Network Interface Settings and the network properties (see “Configuring Client

Connections” on page 20 and “Configuring the Client Network Properties” on page 17).

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Myricom (CSPi) 10-Gb Network Adapter and Driver

The Myricom® 10-Gb Ethernet adapter is qualified on Windows, Mac OSX and Linux operating systems for Avid ultra-high resolution editing clients (UHRC). These 10-Gb clients connect to the 10-Gb port of the switch.

The Myricom 10-Gb Ethernet driver is automatically installed on Linux clients when you install the

NEXIS Linux Client software.

For 10-Gb editing clients, use the Ultra High Resolution setting in the Client Manager Preferences.

Installing the Myricom Network Adapter and Driver on Windows Clients

See the Avid NEXIS ReadMe for the latest Myricom driver information. The Myricom driver is in the

\Drivers\Avid NEXIS Client\Myricom\

If you are upgrading an existing Myricom driver start with step 3.

To install or update the Myricom network adapter and driver in Windows clients:

1. Shut down the Avid editing system.

2. Install the Myricom network adapter in the appropriate slot.

For slot information, see the Avid Configuration Guidelines and Slot Configurations.

folder of the NEXIS software kit.

3. Copy the Myricom driver from the Avid NEXIS software kit to the Windows 10-Gb client.

.msi

4. Double-click the settings.

The installer functions the same whether you are installing the Myricom driver for the first time or upgrading an existing Myricom driver.

5. Install the Avid NEXIS client software. (See “Installing Client Software (Windows)” on page 8.)

6. Restart the client after the installation is complete.

7. Start the Avid NEXIS Client Manager and select the following UHRC requirements:

- Select the Ultra High Resolution setting in the Client Manager Preferences. For more

information, see “Setting Client Resolution (Client Type)” on page 16.

- Mount a workspace.

installer and follow the on-screen instructions, accepting the default

\Drivers\Avid NEXIS Client\Myricom\

Installing the Myricom Network Adapter and Driver on Mac Clients

See the Avid NEXIS ReadMe for the latest Myricom driver information. The Myricom driver is in the

\Drivers\Avid NEXIS Client\Myricom\

The Myricom driver supplied by Avid sets standard MTU. If you download and install the driver directly from Myricom (CSPi), make sure to turn off Jumbo Frames for 10-Gb clients.

folder of the NEXIS software kit.

folder in the

If you are upgrading an existing Myricom driver start with step 3.

To install the Myricom network adapter in Mac clients:

1. Shut down the Avid editing system.

2. Install the Myricom network adapter in the appropriate slot.

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For slot information, see the Avid Configuration Guidelines and Slot Configurations.

3. Double-click the appropriate

Myri10GE-xx.dmg

file to mount the file.

Follow the on-screen instructions.

4. Double-click the installer package to run the installer.

5. Install the Myricom driver following the default prompts.

6. Install the Avid NEXIS client software; see “Installing Client Software (Mac)” on page 8.

7. Restart the client to finish the installation.

8. Start the Avid NEXIS client software and select Ultra High Resolution setting in the Client Manager Preferences. For more information, see “Setting Client Resolution (Client Type)” on

page 16.

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2 Avid NEXIS Client Manager Installation

To install the Avid NEXIS client software on your system you must have a user account with Administrator privileges.

Client Software Installation

If you already have a previous version of the Avid NEXIS or ISIS Client software installed, uninstall it before installing the new version.

You can install the Client software from the Management Console or the Avid NEXIS Installer kit. You can also copy the client installers to a USB flash drive to take to each client.

The Avid NEXIS Management Console requires the latest Adobe® Flash® Player. If you encounter

problems with the Avid NEXIS Management Console display, you might have an outdated version or multiple versions of the Flash Player installed. Uninstall any previous versions of Flash Player and install the version included on the Installers page of the Avid NEXIS Management Console, or download and install the latest version from adobe.com.

Uninstalling a Previous Client Version

Before installing a new version of the Avid Client software, you must uninstall a previous version, if present.

Avid recommends checking your Client Preferences and making a note of them (or take a screen

capture of the dialog box) in case you need to reapply them after installing the new Client software. Preferences might not be saved and applied automatically.

To check existing preferences and uninstall an existing Client version:

1. In the current version of Client Manager, open the Preferences dialog box, and write down any preferences you have selected (if other than the default) for future reference. Close the dialog box.

2. Open the Remote Hosts dialog box, and write down the names or IP addresses of any configured remote hosts, then close the dialog box.

3. Open the Network Interface Settings dialog box, and write down which network interface is selected, if more than one is listed, then close the dialog box.

4. Optionally, unmount any mounted Workspaces.

5. Close and quit the Client Manager.

6. Do one of the following, depending on your client operating system:

t On Windows clients: open the Windows Control Panel and select Programs and Features.

Select the Avid Client and click Uninstall.

When the uninstallation is complete, you are prompted to restart the system. However, you can wait until after you install the new version to restart the client system.

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t On Mac clients, run the uninstaller located in Applications, Avid_Uninstallers, AvidNEXIS.

The uninstaller allows you to save your remote host and network interface settings. Even if you select this option, Avid recommends checking them after installing the new Client software and reapplying them as needed.

t On Linux clients, open the Terminal application and type

uninstaller

Do not uninstall the Linux Client Manager using the System, Administration, Add/Remove Program

feature on the Desktop. This function does not completely remove all the Client Manager software.

Installing Client Software (Windows)

Make sure to install the latest Windows critical updates before installing the Avid NEXIS Client.

To install the Windows client software:

1. Log into your Windows client system as a user with Administrative privileges.

2. Copy the Windows client installer file (named similar to

AvidNEXISClient_Win64_n.0.0.nnnnn.msi

t The

t The Management Console, Installers page

3. Double-click the

4. Follow the on-screen instructions.

To complete the Client software installation on Windows, reboot the client.

5. Start the Client Manager and, if applicable, reapply any previous preferences and network interface settings. You can also re-add any previously configured remote hosts.

\AvidNEXISClientInstallers

AvidNEXISClient_Win64_n.0.0.nnnnn.msi

[sudo] /usr/sbin/avid-ISIS-

) to your Windows client system from either:

folder in the software kit

file.

6. Repeat this procedure on each Avid NEXIS Windows client.

You can manually copy the client installer to a USB flash drive and use it to install the client software

on multiple Windows clients.

Installing Client Software (Mac)

To install the Mac client software:

1. On each Mac client, copy and save the your Mac client system from either:

t The

t The Management Console, Installers page

2. Double-click the

3. Double-click the

Follow the on-screen instructions.

If you use the Safari browser to install the Avid NEXIS software on a Mac client, the disk image is mounted as soon as the download is complete, and the installer starts automatically. Other browser applications do not automatically mount the disk image.

After the software is successfully installed on your client, unmount (eject) the installer volume.

\AvidNEXISClientInstallers

AvidNEXISClient_MacOSX_n.0.0.nnnnn.dmg

AvidNEXISClient.pkg

AvidNEXISClient_MacOSX_n.0.0.nnnnn.dmg

folder in the software kit

file.

file to run the installer.

file to

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To unmount the Avid NEXIS installer volume on a Mac client:

1. Locate the mounted volumes listed in the left pane of the Finder window.

2. Select the volume that contains “Avid NEXIS” in the name.

3. Do one of the following:

t Right-click the volume and select eject.

t Drag the volume to the Trash in the dock and it will eject.

Installing Client Software (Linux)

The Avid NEXIS Linux client supports both red Hat and CentOS. You can use the default installation options (applicable to most customers), which includes the FUSE components and the Myricom network adapter driver, or you can install only the Avid NEXIS Client software without the FUSE components or the driver. The following procedure covers both options.

The Linux client installer is available from either the Management Console Installers page or the \AvidNEXISClientInstallers folder in the Avid NEXIS software kit.

• Red Hat Linux kit: AvidNEXISClient_el6.x86_64_x.x.x.bin

• CentOS Linux kit: AvidNEXISClient_el7.centos.x86_64_x.x.x.bin

To install the Linux client software:

1. Copy and save the Linux client system.

2. Open the Terminal application: client.

When using the Terminal program, file names and paths are case sensitive.

3. Type cd [your home directory] and press

4. Type one of the following to change the permission on the installer file, then press Enter:

t Red Hat Linux:

t CentOS Linux:

5. By default, the FUSE components and the Myricom driver are also installed with the Avid NEXIS Linux client software. If you know you do not need the additional components, you can exclude them.

To see the full list of installation options, type one of the following:

- Red Hat Linux:

- CentOS Linux:

6. Type one of the following, then press Enter (if you are not the root user, type sudo before the rest of the command, and enter your password when prompted).

If you are sure you do not need to install either the FUSE components or the Myricom driver, run the

command with the -C option to exclude them. If you are not sure, do not use the -C option.

appropriate

chmod +x AvidNEXISClient_el6.x86_64_x.x.x.bin

chmod +x AvidNEXISClient_el7.centos.x86_64_x.x.x.bin

/AvidNEXISClient_el6.x86_x.x.x.bin -h

/AvidNEXISClient_el7.centos.x86_64_x.x.x.bin -h

Linux Client installer file to the user’s home directory of your

Application, System Tools, Terminal

Enter

on your Linux

t Red Hat Linux:

t CentOS Linux: ./AvidNEXISClient_el7.centos.x86_64_x.x.x.bin [-C]

7. Restart the Linux client.

./AvidNEXISClient_el6.x86_x.x.x.bin [-C]

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Configuring Network Profiles and Firewalls

When enabled, some firewall settings on Avid NEXIS clients prevent you from connecting to the Avid NEXIS environment. The following sections describe where the network profiles settings are located in the Client Manager software.

If you are not sure which firewall profile to use with Windows clients, enable all three Profiles under

Windows Firewall settings. This ensures that the Avid NEXIS clients work in all firewall configurations.

Configuring Windows Network Profiles

Network profiles are used by Windows operating systems to distinguish between Public, Private, and Domain network connections. Because each network profile uses its own security settings, you must configure the Client Manager settings so that the appropriate ports are opened for each applicable network profile on your system.

Configure the Client Manager settings only for the network profiles that are connected to your Avid

NEXIS system. If you are unsure which network connections are used, see your network administrator.

To configure the Client Manager settings for Windows network profiles:

1. Verify which network connection profile(s) are used to connect to your Avid NEXIS system by doing the following:

a. Click Start, Control Panel.

The Windows Control Panel opens.

b. Click “Network and Internet.”

The Network and Internet window opens.

c. Click “Network and Sharing Center.”

The Network and Sharing Center window opens.

The Network and Sharing Center window lists the network connections present on your system and which of the possible network profiles has been applied to them:

- Domain network

- Public network

- Private network

2. Open the Client Manager. (For help, see “Using Avid Client Manager” on page 22.)

3. Click the General Preferences button in the Client Manager window.

4. In the Profiles section, click the checkbox next to each applicable network profile type to enable firewall configuration.

Enable firewall configuration only for the network profiles that are connected to your Avid NEXIS

system.

5. Click the green check mark to apply the settings or the red X to close the dialog box without any changes.

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Mac Support and Firewall

You can use any of the onboard Ethernet ports on the Mac system to connect to the media network. For a list of supported Mac systems, see the Avid NEXIS ReadMe.

See the documentation provided with your Mac system for the exact location of the Ethernet port.

Some firewall settings on Mac clients prevent you from connecting to the Avid NEXIS environment when enabled. You might receive an error message informing you that no System Directors were found and that the problem might be the firewall settings.

Linux Firewall

The Linux client installer configures the Linux firewall settings for communication between the Linux clients and the System Director in the Avid NEXIS environment.

Avid NEXIS Shared Storage Network Connection

The Client Manager software automatically checks for System Directors on the Avid NEXIS shared storage network. You can configure the Client Manager software to reconnect automatically to Avid NEXIS systems when you restart your system.

Clients running the latest Avid NEXIS client software can connect to Avid NEXIS systems running the same and earlier versions, as follows:

• Avid ISIS Systems — v4.7.5 and higher

• Avid NEXIS PRO, Avid NEXIS Enterprise Engines and System Director Appliance — v7.x, v2018.x

If your client is not on the same subnet as the Avid NEXIS or ISIS, see “Adding a Remote Host” on

page 14.

Fast User Switching Not Supported

Fast User Switching is a Windows feature that allows multiple user accounts to log on to a computer simultaneously. Fast User Switching is enabled by default in Windows computers. The Fast User Switching feature and multiple concurrent logged on user modes are not supported in the Avid NEXIS environment. The Avid NEXIS software does not distinguish the different drive letters mapped to the same workspaces on the same computer. Conflicts appear in the following scenarios:

• When one user maps a drive letter to one workspace and another user maps the same drive letter to a different workspace

• When one user maps a workspace to one drive letter, and another user maps a different drive letter for the same workspace.

Connecting to the Avid NEXIS or ISIS Network

If your system is connected to an Avid NEXIS or ISIS network, you can use the Client Manager to mount a workspace before you begin your work session.

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To connect to the Avid NEXIS or ISIS network:

1. Do one of the following:

t (Windows) If the Client Manager icon is not available in the Windows taskbar, select Start,

All Programs, Avid, Avid NEXIS Client, Avid NEXIS Client Manager.

t (Windows) Click the Client Manager icon in the Windows taskbar.

t (Windows) Right-click the Client Manager icon and select Avid NEXIS Client Manager.

t (Mac) If the Client Manager alias icon is not available, select Go, Applications, and then

double-click the AvidNEXIS folder. In this folder, double-click the Avid NEXIS Client Manager icon.

t (Linux) If the Client Manager alias icon is not available, click Applications, System Tools

and select Avid NEXIS Client Manager.

2. Select the System Director you want to connect to from the Systems list.

If this is the first time connecting, identify your System Director; see “Adding a Remote Host”

on page 14.

3. Connect by doing one of the following:

t Click the Connect button.

t Right-click the System Director name and select Connect.

t Double-click the System Director name.

4. Log in by doing one of the following:

t (Windows) Type your account name in the Username text box, and type your password in

the Password text box.

t (Windows) If your Avid NEXIS or ISIS system is configured to use the Windows user name

and password for your local system, select OS Login. By default, the Username and Password text boxes are inactive when you select this option.

t (Mac) Type your Avid NEXIS or ISIS account name in the Username text box, and type

your password in the Password text box.

t (Linux) Type your Avid NEXIS or ISIS account name in the Username text box, and type

your password in the Password text box.

5. Click Connect.

When the connection is successful, the Change Password and Launch Management Console buttons become active.

6. (Option) If you used the OS Login option, and you want to connect to the network automatically every time you start your system, select the Auto Connect box.

Client Manager Tray Icon (Windows and Linux)

When the Client Manager is running, an icon appears in the system tray. The tray icon color indicates the client connection status:

Icon Status

Client Manager is running, but there are no active Avid NEXIS or ISIS connections.

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Icon Status

Client is connected to one or more Avid NEXIS or ISIS systems, but there are no mounted workspaces.

Client is connected to one or more Avid NEXIS or ISIS systems, and there are one or more mounted workspaces.

Indicates a connection error.

If you hover the mouse cursor over the tray icon, a tooltip containing additional information appears:

Changing Your Password

You can change the password you use to log on to your Avid NEXIS or ISIS user account.

If your user name and password are different for your client system and your Avid NEXIS or ISIS

account, your system cannot automatically reconnect to the media network when you restart your system.

To change your Avid NEXIS or ISIS account password:

1. Open the Client Manager (see “Connecting to the Avid NEXIS or ISIS Network” on page 11).

2. Log into the Avid NEXIS or ISIS system for which you want to change your password.

3. Click Change Password.

The Change Password dialog opens.

4. Type your existing password in the Old Password text box.

5. Type your new password in the New Password text box.

The Client Manager supports only ASCII characters in user passwords.

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6. For confirmation, type the password again in the Confirm New Password text box.

7. Click the green check mark to apply the changes or click the red X to close the dialog box without any changes.

Opening the Management Console from the Client Manager

You can open the Avid NEXIS or ISIS Management Console from the Client Manager window after you have connected to an Avid NEXIS or ISIS system. From the Management Console login screen you can access the complete Management Console documentation using the Help link.

To open the Avid NEXIS or ISIS Management Console:

t Select one or more systems in the Systems section of the Client Manager window and click the

Management Console button.

Your default web browser opens to the Avid NEXIS or ISIS Management Console login window.

The Avid NEXIS or ISIS Management Console display might differ according to your user account’s

access privileges.

Adding a Remote Host

If your client is not on the same subnet as the Avid NEXIS or ISIS network, add either the name or the IP address of your System Director (use the IP address if your environment does not use a DNS server).

Clients on the same subnet as the Avid NEXIS or ISIS System Director automatically list the System

Director in the toolbar of the Client Manager window.

To add a remote host:

1. Open the Client Manager.

2. Click Remote Host Settings.

The Remote Hosts dialog box opens.

3. In the text box, type the server name or IP address of the Avid NEXIS or ISIS System Director to which you want to connect.

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4. Click Add.

The Input dialog box opens.

5. Click Add.

The Client Manager user interface can take up to 30 seconds to display changes made in the Remote

Host Settings.

6. Click the green check mark to apply the settings or the red X to close the dialog box without any changes.

To remove a System Director from the Remote Hosts list:

t Select the System Director name and click Remove.

To remove all System Director names from the Remote Hosts list:

t Click Clear.

Setting the Client Manager Display Properties

Display properties in the Client Manager control how the application displays information on your local system.

To set Client Manager display properties:

1. Open the Client Manager.

2. Click the General Preference Settings button from the toolbar of the Client Manager window.

3. In the General area, select the appropriate options:

Option Description

Start Client Manager Hidden (Windows and Linux) Allows the Client Manager to run hidden and

accessible from the Client Manager icon in the taskbar. Uncheck this option to open the Client Manager each time you start your system.

Use UNC (Letterless) Drive Mappings

Enable Automatic Refresh (enabled by default)

Enable Bandwidth Columns Displays the bandwidth buttons and columns in the Client Manager. Also

Display Bandwidth in Bits Per Second

Measure Free Space In Displays the amount of available space in your workspace either in

Client Type Selects the resolution for the client. For more information, see “Setting

(Windows) Use UNC paths to map workspaces instead of drive letters

Automatically refreshes the data in the Systems and Workspace panels for both Windows and Mac clients

enables some additional buttons, including the “Display Bandwidth in Bits Per Second” option.

When disabled (default), displays bandwidth in bytes per second. When enabled, displays bandwidth in bits per second.

gigabytes (GB) or in the total length of stored media (hours:minutes:seconds) at a selected resolution

Client Resolution (Client Type)” on page 16.

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Option Description

Windows Firewall (Windows) Enables the firewall profile configurations used in your Avid

NEXIS or ISIS shared storage network: domain network, public network, or private network

4. Click the green check mark to apply the settings or the red X to close the dialog box without any changes.

Setting Client Resolution (Client Type)

The following client resolutions (also called client types) are available to match your network path capability:

Resolution Setting Use with:

Low resolution Any client connected to a network of unknown Quality of Service (QoS),

and working with very low resolution files (for example, 800Kb/s and 2Mb/s proxy outside the Avid Production Network)

Medium resolution (default) All non-real time applications and real-time editors using compressed SD

resolutions and lower that are in the Avid Production Network

Use Ultra high resolution wherever 2 x 1 Gb or higher is necessary.

High resolution DNxHR®, DNxHD and uncompressed Standard Definition (SD)

resolutions being used with a realtime editor

Avid editing systems using Avid DNxHD and DNxHR resolutions like DNxHD 145/120, DNxHR or DV50/IMX-50, or uncompressed Standard Definition

Ultra high resolution Clients with dual 1-Gb connections, single or dual 10-Gb connections

using the highest resolutions (DNxHD, DNxHR, and uncompressed SD) on a realtime editor

Avid editing systems with 10-Gb Ethernet connections supporting clients editing in Uncompressed HD, 2K, UHD, 4K, and multiple DNxHR, DNxHD/SD stream counts

40 Gigabit Clients with 40 GbE NICs and connections

If using the 10-Gb network adapter in an Avid Interplay server for the Copy/Move Service, use the

Medium Resolution setting.

To set the client resolution:

1. Open the Client Manager.

2. Click the General Preference Settings button from the toolbar of the Client Manager window.

3. In the General area, click the Client Type drop down, and select the appropriate client type.

4. Click the green check mark to apply the settings or the red X to close the dialog box without any changes.

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Configuring the Client Network Properties

Before you can connect your clients to the Avid NEXIS network, configure the network properties on each client.

If your Avid NEXIS network includes a DHCP server, clients can automatically obtain IP addresses.

Assign static IP addresses on your Ethernet clients only if you do not have a DHCP server.

Windows Client Network Properties

To configure the Ethernet port on your Windows clients:

1. Click Start and type

2. Right-click the Local Area Connection and select Properties.

3. Select the Internet Protocol Version 4 (TCP/IP) option.

4. Click the Properties button. The Internet Protocol Version 4 (TCP/IP) Properties dialog box opens.

ncpa.cpl

in the Search text box.

5. In the General tab, select the “Use the following IP address” option.

6. Type a unique IP address in the IP address text box, depending on your configuration. For help, ask your Avid NEXIS administrator.

7. Type the appropriate subnet mask in the Subnet mask text box.

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8. (Optional) If connecting to a corporate network or outside the Avid NEXIS or ISIS subnet, add the Default gateway and DNS server addresses.

See your corporate administrator for the Default gateway and DNS server addresses.

9. Click OK to close each of the open dialog boxes and save the changes.

Configuring Mac Client Network Properties

To configure the Ethernet port on your Mac clients:

1. Click System Preferences in the Dock.

2. Click Network.

3. Select the Ethernet port in the left pane.

4. In the right pane select Manually from the Configure IPv4 menu.

5. Type a unique IP address in the IP address text box, depending on your configuration. For help, ask your Avid NEXIS administrator.

6. Type the appropriate subnet mask in the Subnet Mask text box.

7. (Optional) If connecting to a corporate network or outside the Avid NEXIS or ISIS subnet, add the Default gateway and DNS server addresses.

See your corporate administrator for the Default gateway and DNS server addresses.

8. (Option) If this is a dual port configuration, repeat steps 3 through 7 to configure the second Intel port.

9. Click Apply.

Configuring Linux Client Network Properties

Red Hat LinuX and CentOS differ slightly in how you configure the client network properties. See

“Configuring Red Hat Linux Client Network Properties” on page 19 or “Configuring CentOS Linux Client Network Properties” on page 19.

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Configuring Red Hat Linux Client Network Properties

To configure the Ethernet port on your Red Hat Linux clients:

1. Click System, Preferences, Network Connections.

2. Click the Wired tab (selected by default).

3. Select the network connection and click Edit.

4. Click the IPv4 Setting tab.

5. Configure the adapter’s addressing (method, address, netmask and so on) according to the connection plan for your facility.

6. If you have made changes, click Apply.

Configuring CentOS Linux Client Network Properties

To configure the Ethernet port on your CentOS Linux clients:

1. Click Applications, System Tools, Settings, Network.

2. Select the Ethernet adapter for the Avid NEXIS connection.

3. Click the gear-icon button.

4. Select IPv4 in the left pane.

5. Configure the adapter’s addressing (method, address, netmask and so on) according to the connection plan for your facility.

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6. If you have made changes, click Apply.

10-Gb and 40-Gb Network Connections

A 10-Gb network adapter can connect to the following:

• Directly to the 10-Gb port on ISIS | 5500 - 5000 or the 10-Gb port on a switch

• To the 10-Gb port on a switch, connected to ISIS | 2500 - 2000 (clients cannot connect directly to ISIS | 2500 - 2000)

• To each ISS switch in ISIS | 7500 - 7000 (with two ISS switches installed) or the 10-Gb ports on a switch

• To the 10-Gb port on a switch, connected to an Avid NEXIS Engine or Avid NEXIS | SDA (clients cannot connect directly to Avid NEXIS)

A 40-Gb network adapter can connect to a 40-Gb port on a switch, connected to an Avid NEXIS Engine or Avid NEXIS | SDA (clients cannot connect directly to Avid NEXIS). Avid ISIS does not support 40-Gb clients.

Avid has qualified several switches that provide 10-Gb and 40-Gb connections.

For information on configuring the Avid NEXIS or ISIS switches, see the Avid Network and Switch

Guide, available on the Knowledge Base.

Configuring Client Connections

Enable only the network interfaces involved with communicating with the Avid NEXIS or ISIS system.

Some client configurations might require that the 10-Gb network adapter is the only active network interface available to Avid NEXIS or ISIS. If this is the case, disable the other network interfaces, including the corporate uplink. Do not disable the NIC using the Windows OS.

Disabling a network card in the Client Manager Preferences makes the card unavailable only to Avid

NEXIS or ISIS. It does not affect the card’s functionality in the operating system or any other applications.

To select the Network Interface:

1. Start the Client Manager application.

2. Click the Network Interface Settings button from the toolbar of the Client Manager window.

The Network Interfaces dialog box opens, and looks like one of the following figures, depending on the NIC installed:

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3. Make sure your Avid NEXIS or ISIS Ethernet network connection is selected. If applicable, verify that the 10-Gb network adapter appears in the network interfaces list and is the only interface selected.

4. Click the green check mark to apply the settings or the red X to close the dialog box without any changes.

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3 Using Avid Client Manager

The Avid NEXIS Client Manager allows a client system to connect to an Avid NEXIS or ISIS network.

The Client Manager runs in the background so you can mount and access your workspaces at any time, as well as manage your workspaces and bandwidth reservations. On Windows clients an icon appears in the System Tray in the lower right corner of your desktop. On Mac clients, an icon appears in the dock. On Linux clients, an icon appears in the Notification Area of the Top Panel (Red Hat) or in the main menu bar (CentOS).

When you open the application and log in, the Client Manager displays all available System Directors and all available workspaces.

Users with the necessary account privileges can specify client bandwidth reservations, if any.

Client Manager Window

The following illustration describes the sections of the Client Manager window.

Avid NEXIS Client Manager Main Window Features

Callout Description

1 Client Manager Tool bar — Lets you change preferences or access help

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Callout Description

2 Systems list — Lists all available and connected Avid NEXIS or ISIS systems

3 System bandwidth area — Displays bandwidth settings (hidden by default), display setting is in

the General Preference Setting dialog window

4 Workspaces list — Lists all workspaces available on connected Avid NEXIS or ISIS systems. For

more information, see “Workspace Display” on page 32.

5 Workspaces details area — Retrieves details about all available and/or mounted workspaces in

the workspaces list

6 Messages area — Displays information, warnings and error messages

Client Manager Buttons

The following tables describe the Client Manager buttons. Hold the cursor over any button to see a tool tip on its function.

The visibility of these buttons depends on other settings.

Button Name Location Function

Hide System Panel;

Show System Panel

Hide Log Panel;

Show Log Panel

General Preference Settings

Remote Host Settings

Network Interface Settings

Advanced Settings Client Manager

Client Manager toolbar

toolbar

Toggles the display of the Systems panel

Toggles the display of the Logs panel

Lets you change Client Manager operations, how free space is measured, client resolution, drive mapping, and Windows Firewall settings (if applicable)

Lets you configure ISIS and Avid NEXIS systems that are not on the same network as the client system.

Lets you enable or disable a Local Area Connection

Lets you clear the caches

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Button Name Location Function(Continued)

English Language Setting Client Manager

toolbar

Help Client Manager

toolbar

Connect to Selected

Systems toolbar Lets you connect to one or more Avid NEXIS or ISIS systems on

System(s)

Disconnect from

Systems toolbar Lets you disconnect from one or more Avid NEXIS or ISIS

Selected System(s)

Select the language displayed in the Client Manager window. The following languages are available.

• Arabic

• English

• French

•German

• Italian

• Japanese

• Korean

•Russian

• Simplified Chinese

• Spanish

Opens a link to the Avid Knowledge Base page where you can find localized help for the Client Manager

the same network as the client

systems

Open Management Console for Selected

Systems toolbar Lets you log in to the Management Console for the selected

systems

System(s)

Change password for Selected System(s)

Reserve bandwidth for Selected System(s)

Configure reserve rate for Selected System(s)

Toggle Auto

Systems toolbar Lets you change the password for the current user., if you are

connected to the Avid NEXIS or ISIS system.

Systems toolbar Used in conjunction with the Configure Reserve Rate button.

After you configure a reserve rate, click this button to activate the rate.

Systems toolbar Lets you specify how many streams of various formats to reserve

on the Avid NEXIS or ISIS system. Displays the equivalent speed in MB/sec for each of the available formats.

Systems toolbar Lets you turn reservations on or off as needed Reservation for Selected System(s)

(none) System Login dialog

Represents a client user. Enter a user name in this field.

box

(none) System Login dialog Enter the user password in this field.

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Button Name Location Function(Continued)

(none) System Login dialog Applies to Windows clients only.

If checked, the client uses their Windows user name and password, instead of an account configured on the Avid NEXIS or ISIS system

(none) System Login dialog If checked, the client automatically connects to the network

every time the client system starts

Workspaces toolbar Mount Selected Workspaces

Workspaces toolbar Unmount Selected Workspaces

Workspaces toolbar Assign Mount Point to Selected Workspace

Workspaces toolbar Toggle Auto Mount for Selected Workspace(s)

Workspaces toolbar Retrieve Details for All Workspaces

Workspaces toolbar Retrieve Details for all workspaces

Save Log Message Logs toolbar Saves the messages displayed in the current Client Manager

window to the following location:

• (Windows) C:\Program Files\Avid\Avid NEXIS Client

•(Mac) [Drive]:/Users/USERNAME

Client Manager logs are automatically saved even when the Save Log Message button is not clicked. Logs are saved in the following location:

• (Windows) C:\Users\USERNAME\AppData\Local\Avid\ AvidNEXISClientManager\Logs

•(Mac) [Drive]:/Users/USERNAME/Library/Application Support/Avid/NEXISClientManager/Logs

Clear Advance settings and

other Client Manager

Clears the cache saved on the client system in the Advance Settings or clears the entry in dialog boxes

dialog boxes

Add Various Client

Manager dialog boxes

Adds a new entry in the dialog box (for example, adds a new host to the Remote Hosts list)

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Button Name Location Function(Continued)

Delete Various Client

Manager dialog boxes

Apply Various Client

Manager dialog boxes

Close Various Client

Manager dialog boxes

Deletes an item in the selected dialog box (for example, deletes a selected remote host)

Applies settings or changes made in the open dialog box

Closes the open dialog box. Any changes that were not applied revert back to the last saved settings.

Avid NEXIS or ISIS Connection Tests

Before you begin using the Avid NEXIS shared storage network, test the connection to your workspace to make sure communication between your client system and the media network is sufficient for the functionality needed by your system.

Use the Avid PathDiag tool, which installs with your client software, to test the read/write throughput, or the rate that read and write operations are conducted between your client system and a mounted workspace.

For more information, see “Avid PathDiag Tool” on page 38.

Alternatively, use the Avid Benchmark Utility, a diagnostic utility that allows you to check the connectivity between the Avid shared storage network and its clients. The Benchmark Agent is installed on all Avid NEXIS or ISIS client systems when you install the Avid NEXIS or ISIS client software. The Benchmark Utility Guide is available here: C:\Program Files\Avid\NEXIS

Client\Utilities\Benchmark Utility\Help\AvidBenchmarkUtilityGuide.pdf.

Connecting a Client to an Avid NEXIS or ISIS System

Before you can mount your workspaces, connect your client system to the Avid NEXIS or ISIS system storing those workspaces.

A client system name (hostname) must comply with RFC 952 standards, such as not including an underscore (_) character. For more information, see Naming Conventions in Active Directory for

Computers, Domains, Sites, and OUs on the Microsoft Support Knowledge Base.

The System Director recognizes only the first 31 characters of a client system name; if multiple client

system names have the same first 31 characters, after the first client connects, other clients will receive an error when they try to connect. Make sure that all client names are unique within the first 31 characters of their hostnames.

To connect your client to an Avid NEXIS or ISIS system:

1. Open the Client Manager one of the following ways:

t (Windows) — If the Client Manager icon is not available in the Windows taskbar, select

Start, Programs, Avid, Avid NEXIS Client, NEXISClientManager.

t (Windows) — Click the Client Manager icon in the Windows taskbar.

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t (Windows) — Right-click the Client Manager icon and select Avid NEXIS Client Manager.

t (Mac) — Select Go, Applications, and then double-click the AvidNEXIS folder. In this

folder, double-click the NEXISClientManager.app file.

t (Linux) — Click Applications, System Tools and select Avid NEXIS Client Manager.

To add the Client Manager launcher icon to the panel or desktop on a Red Hat Linux client, click

Applications, System Tools. Right-click Avid NEXIS Client Manager and select Add Launcher to Panel or Desktop.

The Avid NEXIS Client Manager opens.

2. (Option) If your client is connected to a routed media network, select the Remote Host (Avid NEXIS system) the first time you log in. For more information see “Adding a Remote Host” on

page 14.

The Client Manager user interface can take up to 30 seconds to display changes made in the Remote

Host Settings.

3. Select the Avid NEXIS or ISIS system in the Systems panel.

4. Click the Connect button in the Systems panel.

5. Log in using the Username and Password assigned to you by the Avid NEXIS administrator. Do one of the following:

t (Windows) — Type your account name in the Username text box, and type your password in

the Password text box.

t (Windows) — If your Avid NEXIS or ISIS system is configured to use the Windows user

name and password for your local system, select OS Login. By default, the Username and Password text boxes are inactive when you select this option.

(Optional — Windows) If you selected the OS Login option, and you want to connect to the network automatically every time you start your system, select the Auto Connect checkbox.

t (Mac) — Type your Avid NEXIS or ISIS account name in the Username text box, and type

your password in the Password text box.

t (Linux) — Type your Avid NEXIS or ISIS account name in the Username text box, and type

your password in the Password text box.

When the connection is successful, workspaces you have been given access to are listed in the Workspaces list.

Disconnecting from an Avid NEXIS or ISIS System

When you disconnect from an Avid NEXIS or ISIS system, Workspaces are unmounted.

If you close the Client Manager without disconnecting from the Avid NEXIS or ISIS systems, all Avid

NEXIS or ISIS connections remain connected, and mounted Workspaces stay mounted.

To disconnect from an Avid NEXIS or ISIS system:

1. In the Systems list, select the Avid NEXIS or ISIS system you want to disconnect from.

2. Click Disconnect.

The Avid NEXIS or ISIS system name stays in the Systems list so you can connect to it again later.

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Closing and Exiting the Client Manager

Closing and exiting (quitting) the Client Manager are two separate operations. Closing the Client Manager window closes the window only; the Client Manager continues running in the background, and any connections to Avid NEXIS or ISIS systems remain connected, and Workspaces remain mounted.

Exiting (quitting) the Client Manager gives you the option to unmount Workspaces and closes the Client Manager interface. The client system remains connected to the ISIS and Avid NEXIS systems.

To close the Client Manager:

1. Click the red X in the Client Manager window.

To exit (quit) the Client Manager:

1. In the taskbar or notification area, right-click the Client Manager icon, then click Quit.

2. Choose whether or not to unmount Workspaces (click Yes or No).

Workspaces are unmounted (or not), and the Client Manager process stops and the window closes.

Mounting and Unmounting Workspaces

Your Avid NEXIS or ISIS user account must have access to at least one workspace. For information on workspace access, see the Avid NEXIS Administration Guide.

If a workspace is mounted and the connection to the System Director is subsequently lost, a message appears in the Log pane of the Client Manager window. The Client Manager icon in the Taskbar changes color (on Windows systems). The Client Manager then automatically attempts to reestablish the connection with the System Director. When successful, a log message informs you of the connection state.

Linux clients must always unmount workspaces before exiting Client Manager or your mount points could be different the next time you start the Client Manager and mount them. If you do not unmount the workspace, it will appear as </mnt/workspace name1> in the Online column the next time you start the Client Manager. To correct the issue, while no Avid NEXIS or ISIS Workspaces are mounted, delete the /mnt/<workspace name> directory on the client system.

To mount an Avid NEXIS or ISIS workspace on your system:

1. Open the Client Manager. (For help, see “Using Avid Client Manager” on page 22).

The Workspaces list opens. The Online field displays a green icon for Workspaces that are already mounted. You can filter the Workspaces list by Workspace name.

2. Do one of the following:

t Select a workspace and click the Mount button.

t Right-click a workspace and select Mount.

t Double-click the workspace.

t (Option) Right-click, and select “Assign Mount Point” from the menu.

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Selecting this option will override the current drive mapping option settings for the selected

workspace. For more information on drive letter assignments, see “Configuring Workspace Mount

Points (Windows)” on page 30.

The Client Manager mounts the selected workspace on your client and the Online icon for the mounted workspace changes to green. (Windows) The Workspaces list displays the drive the workspace is mounted on. If you use letterless drive mappings, the Workspaces list displays “UNC path” next to the Online icon. On Mac OS X systems, it displays the path to the mount point.

If you manage your lettered or UNC workspace mounts outside of the Client Manager application (for example, using Map Network Drives on windows clients) you can create multiple mount points to the same workspace. Client Manager will display the multiple mounts properly.

3. (Option) To automatically remount the selected workspace the next time you log in, do one of the following:

t Select the workspace and click the Toggle Auto Mount button.

t Right-click the workspace and select “Enable Auto Mount.”

The next time you log in to your client system, the Client Manager automatically mounts the selected workspace.

To mount multiple Avid NEXIS or ISIS workspaces on your system:

1. Open the Client Manager.

The Workspaces list opens. The Online field displays a green icon for workspaces that are already mounted. You can filter the Workspaces list by Workspace name.

2. Do one of the following:

t Select multiple non-contiguous workspaces with Control+click.

t Select a range of contiguous workspaces by clicking on the first workspace row in the range,

then Shift+clicking on the last.

t Select all workspaces by right-clicking in the Workspaces list and selecting “Select All.”

t Select all workspaces by pressing Control+A.

3. Right-click, and select Mount.

4. (Option) To automatically remount the selected workspace the next time you log in, do one of the following:

t Select the workspace and click the Toggle Auto Mount button.

t Right-click the workspace and select “Enable Auto Mount.”

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The next time you log in to your client system, the Client Manager automatically mounts the selected workspace.

To unmount an Avid NEXIS or ISIS workspace on your system:

1. Open the Client Manager.

The Workspaces list opens. The Online field displays a green icon for workspaces that are already mounted. You can filter the Workspaces list by Workspace name.

2. Do one of the following:

t Select a workspace and click the Unmount Selected Workspace button.

t Right-click on the workspace and select Unmount.

The Client Manager unmounts the workspace from your client, and the green icon is removed from the Online field for this workspace.

When you exit the Client Manager you can choose whether or not to unmount Workspaces.

To unmount multiple Avid NEXIS or ISIS workspaces on your system:

1. Make sure your Avid application is not running.

2. Open the Client Manager.

The Workspaces list opens. The Online field displays a green icon for workspaces that are already mounted. You can filter the Workspaces list by Workspace name.

3. Do one of the following:

t Select multiple non-contiguous workspaces with Control+click.

t Select a range of contiguous workspaces by clicking on the first workspace row in the range,

then Shift+clicking on the last.

t Select all workspaces by right-clicking in the Workspaces list and selecting “Select All.”

t Select all workspaces by pressing Control+A.

4. Click the Unmount Selected Workspace button or right-click and select Unmount.

The Client Manager unmounts the workspaces from your client, and the green icons are removed from the Online field for those workspaces.

When you exit the Client Manager you are offered the option of unmounting Workspaces.

Configuring Workspace Mount Points (Windows)

The Client Manager allows you to configure the drive letter used when mounting Avid NEXIS or ISIS workspaces. This allows you to prevent workspaces from being assigned drive letters you want reserved for other uses.

The Client Manager skips fixed drives and drive letters that are already in use.

Do not allow multiple users to log into the same computer and run the Client Manager. See

“Fast User Switching Not Supported” on page 31.

If your system requires using Universal Naming Convention (UNC) paths for all mounted workspaces instead of drive letters, you can use Client Manager to set this as the default mapping for workspaces.

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If you manage your lettered or UNC workspace mounts outside of the Client Manager application (for example, Map Network Drives) you can create multiple mount points to the same workspace. Client Manager will display the multiple mounts properly.

To configure the drive letter for mounting workspaces:

1. Open the Client Manager (see “Using Avid Client Manager” on page 22).

2. Select a workspace from the Workspace list.

3. Right-click the selected workspace, and select “Assign Mount Point” from the context menu.

The Assign Mount Point dialog box opens.

On Mac and Linux clients, UNC does not apply but you can select the default or manually entered

mount point.

4. Click the Choose drive letter menu, and select the drive letter you want to use for mounting workspaces.

Option Description

Next available drive letter (letter:) Mounts the workspace to the next available drive letter, working

backward from drive Z:

Select drive letter Mounts the workspace to the selected available drive letter.

UNC (\\path) (Windows) Uses a Universal Naming Convention (UNC) path

for the mounted workspace instead of a drive letter.

5. Click the green check mark to apply the settings or the red X to close the dialog box without any changes.

Fast User Switching Not Supported

• When one user maps a drive letter to one workspace and another user maps the same drive letter to a different workspace

• When one user maps a workspace to one drive letter, and another user maps a different drive letter for the same workspace.

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Workspace Display

The Workspaces list provides the following information:

• Name of the shared storage system hosting the Workspace

• Workspace name

• If mounted, shows the drive letter (Windows), UNC path, or mount point for the mounted workspace.

• Mode — Connection status (connected, not connected, automounted)

• Workspace details retrieval time

• Free space (unit of measure depends on the General Preference settings)

• Total Workspace capacity (See “Differences in Workspace Size Display Between ISIS and Avid

NEXIS” on page 33 for more information)

• Used space (as a percentage of available capacity)

• Performance type (depends on the system hosting the Workspace). For more information, see the Administration Guide for your Avid NEXIS or ISIS system.

• Engine protection type used by the Workspace (depends on the system hosting the Workspace)

• Media Pack protection type (depends on the system hosting the Workspace)

• User privileges for the workspace (read, read/write)

Displaying Workspace Details

When you connect to an Avid NEXIS or ISIS system, only the workspace names are displayed; to display additional details, retrieve them manually. You do not have to mount a workspace to retrieve its details.

To retrieve details for one or more selected workspaces:

1. Do one of the following:

t Select a single workspace by clicking on a workspace row.

t Select multiple non-contiguous workspaces with Control+click.

t Select a range of contiguous workspaces by clicking on the first workspace row in the range,

then Shift+clicking on the last.

2. Right-click in the Workspace list, and select Retrieve Details, Selected Workspaces.

Additional details are retrieved for the selected workspaces.

To retrieve details for all mounted workspaces:

t Do one of the following:

- Click the Retrieve Details for Mounted Workspace(s) button

- Right-click in the Workspace list, and select Retrieve Details, Mounted Workspaces.

Additional details are retrieved for all mounted workspaces.

To retrieve details for all workspaces:

t Do one of the following:

- Click the Retrieve Details for All Workspaces button

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- Right-click in the Workspace list, and select Retrieve Details, All Workspaces.

Additional details are retrieved for all workspaces.

Differences in Workspace Size Display Between ISIS and Avid NEXIS

On ISIS systems and clients, size is calculated and displayed in binary numbers (base 2, or multiples of 1024). In Avid NEXIS v6.0 and higher, space is calculated in decimal numbers (base 10, or multiples of 1000).

For clients connected to both ISIS and NEXIS systems, or for clients that have upgraded to the v6.0 or higher version of the Client Manager and are connected to ISIS v4.7.5 or higher systems, the Workspace size will look different.

The actual Workspace size has not changed; no space has been gained or lost. The only difference is

how the size is reported.

The following images compare the differences between the reported sizes for the same Workspaces, as viewed with an ISIS v4.7.5 Client and an Avid NEXIS v6.0 or higher Client. Note that while the Free and Total space values are different, the Used values are the same on both Clients.

Workspace Sizes on ISIS Systems (v4.7.5 Client)

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Workspace Sizes on Avid NEXIS Systems (v6.0 and Higher Client)

Sorting the Display

If the Workspaces list contains a large number of workspaces, you might want to sort the items in the list.

To sort the Workspaces list:

1. Click on a field heading that you want to sort.

A blue arrow appears next to the field heading.

2. Click the field heading again to reverse the sort order.

Filtering the Display

If the Workspaces list contains a large number of workspaces, you might want to filter the items in the list.

To filter the Workspaces list:

t Type part or all of a workspace name in the “Search Workspaces” field.

The Workspaces list updates to display the workspace names that match the text entered.

To display all Workspaces:

t Delete the text in the “Search Workspaces” field.

The Workspaces list updates to display all available Workspaces.

Accessing the Help

The Client Manager Help provides background information for tasks, windows, and dialog boxes. The Help system opens in a separate window.

To open the Client Manager help:

t In the Menu panel, click the Help button.

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Bandwidth Reservations

You can use the Client Manager to obtain a default bandwidth reservation; however, the reservation cannot exceed your system’s device limit or your client bandwidth limit, whichever is lower. (The administrator sets bandwidth limits in the Management Console, optionally based on the client type specified by the Client Manager.) Bandwidth limits are hidden by default; you can enable their display in the General Preferences settings dialog box; see “Workspace Display” on page 32.

The reserved bandwidth is the total bandwidth available to the client; the sum of both reads and writes. For more information on using the Management Console to set bandwidth limits, see the Avid

NEXIS Administration Guide.

Setting a bandwidth limit on editing clients can adversely affect playback performance. Avid

recommends that you do not set bandwidth limits for users other than Avid AirSpeed However, your administrator might need to set a bandwidth limit for other devices, such as TransferManager, in the event the device is consuming more bandwidth than expected.

Enabling Bandwidth Reservations

The Bandwidth dialog must be enabled in order to manage bandwidth reservations.

To enable the Bandwidth Dialog:

1. Open the Client Manager.

clients.

2. Click the General Preference Settings button.

3. Select “Enable Bandwidth Columns.”

4. (Option) Select “Display Bandwidth in Bits Per Second” to display bandwidth in bits per second instead of megabytes per second.

5. Click the green check mark to apply the settings or the red X to close the dialog box without any changes.

The Bandwidth buttons appear in the Systems toolbar.

6. To set the Bandwidth, see Creating or Releasing Bandwidth Reservations.

Creating or Releasing Bandwidth Reservations

This procedure assumes that there are existing bandwidth reservations on the Avid NEXIS or ISIS Management Console for the device (client system) or the users of the client system. On the client system, you can further restrict the bandwidth to less than the limit set on the Avid NEXIS or ISIS.

To create or modify a bandwidth reservation:

1. Open the Client Manager and click General Preference Settings.

2. Click the checkbox for Enable Bandwidth Columns, and close the Preferences dialog box.

3. In the Client Manager, click the Configure Reserve Rate for Selected System(s) button.

The Configure Reserve Rate dialog box opens.

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4. Use the up/down buttons to select the number of streams you will need.

5. Select the type of stream from the list.

There are several presets for various formats, as well as numeric bandwidth values.

If the selected bandwidth value exceeds the limits imposed either by the client type specified by the

Client Manager or the reserved bandwidth value set in the Management Console, a warning symbol will appear next to the Total Rate value. You can save these values, but cannot create or modify an existing reservation.

6. Click the green check mark to apply the settings or the red X to close the dialog box without any changes.

7. Close the Configure Reserve Rate dialog.

8. Do one of the following:

t To reserve the bandwidth for the current session only, click Reserve bandwidth for selected

System(s).

t To reserve the bandwidth for the current session and future sessions automatically, click

Toggle Auto Reservation for Selected System(s). This reapplies the bandwidth reservation the next time you connect to the Avid NEXIS or ISIS.

To release a reservation:

1. Select the system reservation you want to release.

2. Click “Reserve bandwidth for selected System(s).”

The selected reservation is released.

Clearing Cached Data

The Client Manager maintains information on site settings in cache files, and the tool appends data each time you open the Client Manager. You can clear the cached information — for example, to remove settings for users no longer working on a specific system — by deleting the cache files.

To clear cached data:

1. Open the Client Manager. (For help, see “Using Avid Client Manager” on page 22.)

2. Click Advanced Settings.

3. In the Advanced section, do one of the following:

t Click Clear for each cache file you want to clear.

t Click Clear All to clear all cached data.

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4. Click the red X to close the dialog box.

Managing Logs and Messages

The Client Manager keeps a log of information, warnings, and error messages. You can view the current log in the Messages section of the Client Manager window. You can also save a copy of the log, and you can clear the log maintained for the current work session.

The Client Manager clears all logs when you exit the application.

To view Client Manager event logs:

1. Open the Client Manager. (For help, see “Using Avid Client Manager” on page 22.)

The Messages area is the bottom section of the Client Manager window. You can sort the Messages list by clicking the Level, Time, or Message field heading and clicking on the blue arrow to sort in ascending or descending order.

To save a copy of the event log:

1. Right-click in the list, and select Export.

The Export dialog box opens.

2. Navigate to the folder where you want to save your log.

3. Type a name for the log in the File Name text box.

4. Click Save.

The Client Manager saves the event messages as a log file (filename.log).

To clear all event logs:

t Right-click in the list and select Clear.

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4 Avid PathDiag Tool

Avid PathDiag tool is a diagnostic utility that allows you to validate your Avid NEXIS storage group by quantifying the throughput of Windows or Mac editing applications accessing Avid NEXIS workspaces. The Avid PathDiag tool can also test the throughput from local storage elements and any other shared storage to which a client has access.

The Path Diag Tool provides basic diagnostics. For more robust tests and results, use the Avid

Benchmark Utility. See the Avid Benchmark Utility Guide for more information.

Starting Avid PathDiag Tool

To start Avid PathDiag tool, do one of the following:

t (Windows) Select Start, All Programs, Avid, NEXIS Client, PathDiag.

t (Mac) Select Go, Applications, and then double-click the AvidNEXIS folder. In this folder,

double-click the PathDiag icon.

The Avid PathDiag tool opens.

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PathDiag Tool Interface

The primary user interface of PathDiag tool consists of a single window from which you can select the test to be performed, start and stop the selected test, and view the test results as the test progresses. You access auxiliary controls through dialog boxes.

The callouts in the figure below are described in the following sections.

Settings Area (Callout 1)

The Settings area in the main window displays the name of the currently selected test, the test duration, and the path to the storage that will be tested.

The Setup button allows you to change the test settings. For more information, see “Diagnostic

Tests” on page 41.

Messages Area (Callout 2)

The Messages area provides test progress and diagnostic information about the operation of the utility. This information can be helpful for troubleshooting.

Results Area (Callout 3)

The Results area provides the following numerical test results:

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Item Description

IOs Displays the current number of I/O operations that have been completed during the

test

Current Rate (MB/s) Displays the calculated throughput or bandwidth (in megabytes per second [MB/s])

for recent I/O operations that have been completed

Average Rate (MB/s) Displays the average throughput or bandwidth (in megabytes per second) for the

duration of the test

Errors Displays the number of errors encountered during testing. This is the total of all

errors generated for both read and write operations and can include errors related to the following:

• Opening or closing data files

• Validity of the specified file system path

• User access privileges

• Read or write operations

Text indicators on the left of the Results area show the file access protocol used and the operation performed in the current phase of testing.

The File Access Protocol indicator shows one of the following:

Item Description

Automatically Select Selects a protocol automatically for testing the selected path. Generally, the tool

selects Win32 File API for the specified path

Win32 File API Indicates the Win32 file access API is being used. This indicator is displayed for

local disks, mounted workspaces, and network file shares.

Self-Test Indicates the performance monitor runs a test without actually performing any

read or write operations. This is usually done to benchmark the tool without disk input/output actions affecting the results.

The I/O Operation indicator shows one of the following:

Item Description

(Reading) The current mode of testing is Read operations.

(Writing) The current mode of testing is Write operations.

Control Area (Callouts 4, 5)

The Control area in the main window has Start and Stop buttons along with test timing information. For more information, see “Starting and Stopping the Test” on page 46.

Test Results Graph (Callouts 6, 7)

While a test is running, you can use the Zoom slider to show details for a larger or smaller span of time. The default time scale on the X axis is 0.00 to 120.00 seconds (the default 2-minute test run).

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The Test Results graph plots results measured over time, which is particularly useful when you want to observe trends or patterns in performance.

For example, if another process is running that creates a periodic high demand on the storage subsystem being tested, you might see a periodic drop in observed throughput in the Test Results graph.

The Test Results graph shows the following:

Item Description

Average Read or Average Write The average throughput or bandwidth (in megabytes per second),

plotted over time.

Recent Read or Recent Write The calculated throughput or bandwidth (in megabytes per second) for

recent I/O operations, plotted over time.

Peak Read or Peak Write MS/100 The peak latency for individual I/O operations (either reads or writes)

that have been completed over a short period of time. A high measurement indicates a longer period of time was needed for the operation to complete.

Because only the highest (peak) measurement over a short period of time is displayed, a single high peak could be accompanied by many low-latency operations that do not appear in the graph.

When you run the Network Connectivity test, the Test Results graph display is replaced with a table

of results generated by the test. For more information, see “Setting Up a Network Connectivity Test”

on page 44.

Diagnostic Tests

The Settings area of the PathDiag tool displays the currently specified test parameters. Before running the test, mount at least one workspace in the Avid NEXIS shared storage network.

Setting Up a Standard Test

To change the default test settings:

1. Click the Setup button.

The PathDiag tool Settings dialog box opens.

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2. Do the following:

a. Choose a Test Name from the drop-down list. The predefined tests perform reads or writes at

a bandwidth similar to that required for DV 25, DV 50, IMX 30, or low resolution operations.

b. Select a path to the workspace to test, or enter it in the field. This can be a UNC path (for

example, \\myMachine\myShareFolder\subfolder).

c. Set the test duration in minutes (2, 5, or 10), and whether or not to loop the test indefinitely.

When you select Loop, the test runs until you click Stop. The Loop operation follows true loop behavior: At the end of the specified duration, the test stops, intermediate test files are cleaned up, and the test repeats using the cleaned-up intermediate test files.

3. If necessary, specify paths and file names for optional test and error log files as follows:

a. Click Optional Log Files.

The Avid NEXIS PathDiag Optional Log Files dialog box opens.

b. To log information about the test and its results, type a path name and a file name in the Log

File text box, or click Browse to search for a file name.

c. To log error information, type a path name and a file name in the Error File text box, or click

Browse to search for a file name.

To omit a log file, leave the Log File, Error File, or both text boxes blank.

d. Click OK to close the dialog box.

The Avid NEXIS Read/Write test is a good standard test because it includes unlimited bandwidth used to ascertain the available performance of the end-to-end path.

Setting Up a Custom Test

In addition to the standard, predefined tests, the PathDiag tool allows you to configure custom tests:

• To view the selection of standard tests, click Standard Tests in the PathDiag tool Settings dialog box.

• For 10-Gb connections, the recommended Transfer Size is 32768 with a Transfer Rate of unlimited.

For custom tests, choose from the following options:

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Parameter Description

File Access Method PathDiag tool supports more than one interface or protocol for accessing data. This

option allows you to control which interface is used. Choose one of the available settings:

• Automatically select — PathDiag tool selects a protocol automatically for testing the selected path. Generally, the tool selects Win32 File API for the specified path.

• Win32 File API — PathDiag tool uses the Win32 File API for its data file access.

• Network Connectivity Test — PathDiag tool runs a high-level test to verify network connectivity. For more information on the network connectivity test, see

“Setting Up a Network Connectivity Test” on page 44.

• Self-Test — PathDiag tool runs a test without actually performing any read or write operations. This is usually done to benchmark the tool without disk input/output actions affecting the results.

Reads vs Writes PathDiag tool supports testing that focuses on Reads or Writes, or that alternates

between Reads and Writes. Select a testing mode:

• Writes, then Reads — The utility alternates between Write and Read tests. Approximately half of the test duration is allocated to reading, and the other half is allocated to writing.

• Writes Only — The utility writes test data files and measures the throughput obtained during Write operations.

• Reads Only — The utility reads test data files and measures the throughput obtained during Read operations.

One or more test data files are written as sample data for testing; however, the Writes required

to set up the test are not included in the throughput measurements.

Transfer Size (KB) This option controls the amount of data the test utility attempts to read or write during

a single I/O. Some software (like audio applications) uses smaller I/Os. Video applications use larger I/Os. Depending on the client application, you can select a typical I/O size for your application and run a PathDiag to see the results that you can expect from your client running that application.

In some cases, you might set the Transfer Size to large I/O sizes to test switch performance.

Transfer Rate (KB/S) The utility can attempt to perform I/O at a variety of fixed transfer rates. This is useful

for simulating the behavior of applications that have a known data rate. You can select a data rate where I/Os do not exceed a particular limit.

A special unlimited transfer rate setting is also available. When you select the unlimited transfer rate, the PathDiag tool performs I/O operations as fast as possible while being affected by all aspects of the total system being exercised.

Max File Size (MB) This option controls the maximum size of test data files created for Reads or Writes.

This option might affect throughput measurements. For example, at any given data rate, a smaller file is opened and closed more often than a larger file, creating more overhead. The default file size is 100 MB.

The Max File Size setting is very useful when creating custom PathDiag tests. To test pure disk I/O throughput, run multiple instances of PathDiag using the largest supported file size of 2000 MB.

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Parameter Description(Continued)

Use named common file for Reads

To access the custom test settings options:

This option changes the way that the Path to Test parameter is used, and the option is intended for advanced users only. When you select this option, the Path to Test parameter must specify a full path, including a file name. The test utility uses the named file for its Read tests.

The utility creates the file if it does not exist and deletes it at the end of testing. For this reason, the named file should not already exist unless you want it to be deleted when the test is completed. With this option selected, you can run PathDiag tool on multiple clients simultaneously and supply the same file name.

This allows PathDiag tool applications running on multiple clients to read a common file. (The file is created as needed, and the last PathDiag tool application to stop deletes the file.)

1. Click Custom Test in the PathDiag tool Settings dialog box.

The dialog box expands to display the Custom Test Settings area.

2. Adjust the custom test parameters as described above.

3. Click OK.

Setting Up a Network Connectivity Test

The PathDiag tool provides a high-level verification of network connectivity when you select Network Connectivity Test as a custom test parameter. The Custom Test Settings area of the Avid NEXIS PathDiag Settings dialog box allows you to list up to 8 network hosts to test. Results display in the Test Results graph area of the PathDiag tool.

To set up the Network Connectivity Test:

1. Click Custom Test in the PathDiag tool Settings dialog box.

The dialog box expands to display the Custom Test Settings area.

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2. Select Network Connectivity Test from the File Access Method menu.

The Network Hosts list displays the available systems in your network.

3. Type the host name or the IP address of the network system you want to test.

4. (Option) Set the Ping Data Buffer Size. The default buffer size is 8192 bytes, and the maximum buffer size is 64 KB.

5. Click OK.

When you run the Network Connectivity test, results display in the Test Results graph area of the PathDiag tool.

The following table describes the test results.

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Network Connectivity Results

Category Description

Source The IP address of the client system

Target The host name and IP address of the target system

Sent The number of packets sent

Recv The number of packets received

Lo RTT (ms) The minimum round-trip time (in milliseconds)

Hi RTT (ms) The maximum round-trip time (in milliseconds)

Avg RTT (ms) The average round-trip time (in milliseconds)

Lo Hops The minimum number of forwarding routers in the path between the source and the target

system

Hi Hops The maximum number of forwarding routers in the path between the source and the target

system

Avg Hops The average number of forwarding routers in the path between the source and the target

system

% Lost The percentage of the packet lost in the test

Starting and Stopping the Test

You start and stop the currently configured test using the Start and Stop buttons.

To start the currently configured test:

t Click Start in the PathDiag tool main window.

The test runs for the specified duration and then stops automatically. The elapsed time a test has been running and the remaining time are displayed in the Control area. If you selected the Loop option in the PathDiag tool Settings dialog box, the test runs indefinitely. In this case, the word LOOP appears in the Time Remaining display in the main window.

To stop the currently running test:

t Click Stop in the PathDiag tool main window.

Test Results

This section provides information to help you interpret test results displayed in the PathDiag tool main window.

Average Rate Calculation

The average data rate is calculated over the duration of the test. This calculation includes the time the utility requires to open and to close the test files, so the test file size (which you can configure for custom tests) can affect the overall measured throughput.

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Also, if the throughput is slow as the test is starting, this might be reflected in the average rate. For example, if the target bandwidth is 4.0 MB/s, the actual average rate calculated at the conclusion of the test might be 3.98 or 3.99 MB/s.

Performance Graph

The graph of results over time can help experienced users obtain information about system performance.

Look for the following:

• Trends: Does the system perform at a consistent rate over time? Is there an upward or downward trend in performance measured over time? If you notice a trend, it might be helpful to perform testing over a longer period of time to determine if the trend continues over longer durations or if a recurring pattern emerges.

It is normal for the maximum read bandwidth to be greater than the maximum write bandwidth.

• Patterns: Is there a momentary drop in performance that occurs at consistent or varied intervals? Patterns can emerge as a result of implementation details and the configuration of a particular system (for example, caching strategies or physical memory), or they might indicate a load on a system that is occurring periodically.

• Changes in performance as load varies: What occurs when a subsystem is placed under a load by other users (or PathDiag tool is running on another client)? It might be easier to observe these interactions by inspecting the plot of performance results over time.

Measurement Strategy

Throughput measurements are plotted periodically (approximately every 5 seconds) and represent a snapshot of performance at the time of the plot. This limits the amount of data that is plotted, which otherwise could include a very large number of data points. As a result, the performance graph could miss a momentary drop or increase or a peak in performance that occurs between plot points. The average rate calculation reflects the impact of such a dip or spike, even if the actual size of a momentary variation does not appear in the graph.

Test Result Interpretation

If your results fall below optimal performance, check to see if your bandwidth is limited. You can use the Avid NEXIS Management Console to check your user bandwidth and your device bandwidth (see the Avid NEXIS Administration Guide). If your bandwidth requirements are greater than the reservations set in the Management Console, your Avid NEXIS administrator can adjust the limits.

These results represent guidelines for Avid-qualified systems; performance on your system might vary.

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5 NEXIS Log Utility

The Avid NEXIS Log Utility, primarily used by Avid Customer Support, shows logging information for the Avid NEXIS client connection. This utility is installed with the Avid NEXIS client software and helps to diagnose client issues using a common user interface for Windows, Mac, and Linux clients. The Log Utility automatically compresses and timestamps continuous logs.

With the Log Utility, you can:

• Load predefined profiles (based on common troubleshooting scenarios) that use trace filters to gather data

• Save snapshots of Profile results to a file

• Add specific Profiles to the list, with help from Avid Customer Support

Running the Avid NEXIS Log Utility

To run the Log Utility:

1. Do one of the following:

t (Windows) Click Start, Programs, Avid, Avid NEXIS Client, Avid NEXIS Log Utility.

t (Mac) From the Finder, click the Go menu and select Application, AvidNEXIS, Avid

NEXISLogUtility.app.

t (Linux) Click Application, System Tools, Avid NEXIS Log Utility.

The Log Utility opens.

2. Based on the client symptoms, select a profile from the Select Profile menu:

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- Default — Use this profile if you are unsure of which profile to use. These logs capture

general Avid NEXIS client problems.

- Client Hang — Capture these logs if the editor stops while capturing, playing, consolidating,

or transcoding to an Avid NEXIS Workspace, and you want to see if the unexplained client failure is associated to Avid NEXIS functions. Many of these failures could be an issue with the editor.

- File or Workspace Access — Capture these logs if the Avid NEXIS client cannot mount

Workspaces, access files within a workspace, or received errors when accessing Workspace files.

- I/O Timeouts — Capture these logs if the Avid NEXIS editing client displays “semaphore

timeout” messages, “delayed write failures,” or dropping frames while working with media on a Workspace.

- Redistribution Problems — Capture these logs if the Avid NEXIS client is experiencing

errors, displaying messages, or dropping frames while the Avid NEXIS system is in the process of a redistribution. Although client performance is expected to drop during an Avid NEXIS redistribution, these problems are less likely to occur under light loads and low resolutions.

3. Click Load.

The configuration for the selected Profile is loaded.

4. (Option) Click “Current Settings” to change settings in the configuration.

5. Do one of the following:

t Click “Take Snapshot” then click Save Snapshot to save the snapshot to a file.

t Click “Start Continuous Log.” The logs are collected until you click “Stop Continuous Log,”

at which time they are compressed and saved to the client system.

Depending on your operating system the default logging directories for the Avid NEXIS Log Utility are:

- Windows (workstations and servers) —

- Mac OSX —

-Linux —

6. Click “Show Display” or “Save Snapshot” to view or save the results.

/Users/<username>/NEXISLogUtility

/home/<username>/NEXISLogUtility

C:\Users\<username>\NEXISLogUtility

Changing the Log Utility Profile Settings

The recommended default settings are saved in each Profile. You cannot save any changes to the predefined settings. However, you can use a predefined setting as a template from which to create a custom test.

To change Avid NEXIS Log Utility test settings:

1. Do one of the following to start the Avid NEXIS log Utility:

t (Windows) Click Start, Programs, Avid, Avid NEXIS Client, Avid NEXIS Log Utility.

t (Mac) From the Finder, click the Go menu and select Application, AvidNEXIS, Avid

NEXISLogUtility.app.

t (Linux) Click Application, System Tools, Avid NEXIS Log Utility.

2. Select a profile from the Select Profile menu.

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3. Click Load.

The configuration for the selected Profile is loaded.

To view the test configuration that was loaded, click the Configure button.

4. Click “Current Settings” in the Tools section to change the configuration settings.

5. Select or deselect the changes you want in the Snapshot Options, Trace Buffer Filtering, and Continuous Logging sections of the window.

6. Click Browse to define where you want the log files to be saved or type in the new path.

7. Click Apply to save your changes and have them loaded in the test configuration.

Click Reset to restore all the settings to their previous values.

8. Close the window.

9. Run the utility; see “Running the Avid NEXIS Log Utility” on page 48.

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Index

Numerics

10-Gb network adapter

configuring as default connection 20 connection to Avid NEXIS engine 20 See also Myricom 10-Gb network adapter

40-Gb network adapter

configuring as default connection 20 connection to Avid NEXIS engine 20

Accessing Client Manager Help 34 Adding remote hosts 14 Administration tool

See Management Console

Adobe Flash Player 7

uninstalling 7 Auto Connect (to Avid NEXIS systems) 26 Auto Reserve (bandwidth reservations) 35 Auto-mounting Workspaces 28 Average rate (PathDiag tool)

calculation 46

read/write graph 41

test results 40 Avid

training services 2 Avid Benchmark Utility 26 Avid NEXIS Administration tool

See Management Console Avid NEXIS Client Manager

See Client Manager Avid NEXIS Management Console

See Management Console Avid online support 2

Bandwidth

configuring reserve rate 35

limits 35

reserving 35 Bandwidth dialog

enabling 35 Bandwidth reservations

Auto Reserve 35

configuring reserve rate 35

creating 35

described 35

releasing 35

Benchmark Utility 26 Buttons (Client Manager) 23

Cached data, clearing 36 Changing Avid NEXIS passwords 13 Clearing cached data 36 Clearing logs 37 Client

configuring 17 hostnames 26 installers 8, 8, 9 installing software

Linux 9 Mac 8

Windows 8 logs 48, 49 network properties 17

Client connections

10-Gb 5 dual 10-Gb 4 dual 1-Gb 4 Linux Ethernet 11 Mac Ethernet 11

Client Manager

accessing Help 34 and shared storage network 11 Auto Connect 11, 26 Auto Mount workspaces 28 buttons 23 changing Avid NEXIS passwords 13 closing 27, 28 configuring mount points 30 connecting from clients 11, 14 connecting to Avid NEXIS system 26 connecting to shared storage network 11 disconnecting from Avid NEXIS system 27 displaying on startup 15 exiting 28 fast user switching 11, 31 filtering display 34 initial connection tests 26 opening Management Console 14 Preferences dialog box 14 quitting 28 retrieving workspace details 32 setting client type 16 setting display properties 15 software installation 7

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Index

sorting display 34 starting hidden 15 uninstalling previous version 7 unmounting Workspaces 28 window 22 Windows Tray icon 12 Workspaces display 32

Client Manager display properties

Client Type 15 Display Bandwidth in Bits Per Second 15 Enable Bandwidth Columns 15 Enable Bandwidth Dialog 35 letterless drive mappings 15 Measure Free Space In 15 Start Client Manager Hidden 15

UNC drive mapping 15 Client resolution 16 Client systems

setting client type 16 Clients

adding remote hosts 14

configuring 17 Closing the Client Manager 28 Configuring

bandwidth reserve rate 35

Client Manager 26

clients 17

mount points 30 Connect button 26 Connecting to Shared Storage network 11 Connection tests

See PathDiag tool Control area (PathDiag tool) 40 Creating

bandwidth reservations 35

custom tests (PathDiag tool) 42

Network Connectivity test (PathDiag tool) 44

standard test (PathDiag tool) 41 Current Rate (PathDiag tool) 39 Custom test (PathDiag tool) 42

File Access Method 43

Max File Size 43

Reads vs Writes 43

Transfer Rate 43

Transfer Size 43

Use named common file for Reads 42

Diagnostic tests (PathDiag tool) 41 Disconnect button 27 Disconnecting from Avid NEXIS system 27 Display properties

Client Type 15

Display Bandwidth in Bits Per Second 15

Enable Bandwidth Columns 15

Enable Bandwidth Dialog 35

Measure Free Space In 15 Start Client Manager Hidden 15 Use UNC (Letterless) Drive Mappings 15

Displaying

bandwidth columns 15 bandwidth in bits per second 15 bandwidth reservations 35 Client Manager on startup 15 Workspace details 32

Displaying space

in GB 15 in length of media 15

Drive letter mapping

See mount points

Drivers

installing 5 Intel network 4 location in kit 5

Myricom 10-Gb 5 Dual 10-Gb connections 4 Dual 1-Gb connections 4

Enabling

Auto Connect 26

Auto Reserve (bandwidth reservations) 35

Bandwidth columns 15

Bandwidth dialog 35, 35

Domain network 16 Errors (PathDiag tool) 40 Ethernet adapter

Pinnacle Systems NEXIS Client Manager - 18.9 Installation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Using This Guide

Who Should Use This Guide

Symbols and Conventions

If You Need Help

Accessing the Online Documentation

Avid Training Services

1 Network Adapter and Driver Installation

Intel Network Adapter and Driver Installation

Installing or Updating the Intel Driver on Windows Clients

Dual Port Network Connections

Myricom (CSPi) 10-Gb Network Adapter and Driver

Installing the Myricom Network Adapter and Driver on Windows Clients

Installing the Myricom Network Adapter and Driver on Mac Clients

2 Avid NEXIS Client Manager Installation

Client Software Installation

Uninstalling a Previous Client Version

Installing Client Software (Windows)

Installing Client Software (Mac)

Installing Client Software (Linux)

Configuring Network Profiles and Firewalls

Configuring Windows Network Profiles

Mac Support and Firewall

Linux Firewall

Avid NEXIS Shared Storage Network Connection

Fast User Switching Not Supported

Connecting to the Avid NEXIS or ISIS Network

Adding a Remote Host

Setting the Client Manager Display Properties

Setting Client Resolution (Client Type)

Configuring the Client Network Properties

Windows Client Network Properties

Configuring Mac Client Network Properties

Configuring Linux Client Network Properties

10-Gb and 40-Gb Network Connections

Configuring Client Connections

3 Using Avid Client Manager

Client Manager Window

Client Manager Buttons

Avid NEXIS or ISIS Connection Tests

Connecting a Client to an Avid NEXIS or ISIS System

Disconnecting from an Avid NEXIS or ISIS System

Closing and Exiting the Client Manager

Mounting and Unmounting Workspaces

Configuring Workspace Mount Points (Windows)

Fast User Switching Not Supported

Workspace Display

Displaying Workspace Details

Differences in Workspace Size Display Between ISIS and Avid NEXIS

Sorting the Display

Filtering the Display

Accessing the Help

Bandwidth Reservations

Enabling Bandwidth Reservations

Creating or Releasing Bandwidth Reservations

Clearing Cached Data

Managing Logs and Messages

4 Avid PathDiag Tool

Starting Avid PathDiag Tool

PathDiag Tool Interface

Diagnostic Tests

Setting Up a Standard Test

Setting Up a Custom Test

Setting Up a Network Connectivity Test

Starting and Stopping the Test

Test Results

5 NEXIS Log Utility

Running the Avid NEXIS Log Utility

Changing the Log Utility Profile Settings

Index

Numerics