Pinnacle Systems NEXIS Client Manager - 18.9 Installation Manual

Avid NEXIS® Client Manager

Installation and User’s Guide

Version 2018.9

Legal Notices

Product specifications are subject to change without notice and do not represent a commitment on the part of Avid Technology, Inc.

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This document is protected under copyright law. An authorized licensee of Avid NEXIS may reproduce this publication for the licensee’s own use in learning how to use the software. This document may not be reproduced or distributed, in whole or in part, for commercial purposes, such as selling copies of this document or providing support or educational services to others. This document is supplied as a guide for Avid NEXIS. Reasonable care has been taken in preparing the information it contains. However, this document may contain omissions, technical inaccuracies, or typographical errors. Avid Technology, Inc. does not accept responsibility of any kind for customers’ losses due to the use of this document. Product specifications are subject to change without notice.

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Permission to use, copy, modify, distribute, and sell this software [i.e., the TIFF library] and its documentation for any purpose is hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in all copies of the software and related documentation, and (ii) the names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific, prior written permission of Sam Leffler and Silicon Graphics.

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Redistribution and use in source and binary forms are permitted provided that the above copyright notice and this paragraph are duplicated in all such forms and that any documentation, advertising materials, and other materials related to such distribution and use acknowledge that the software was developed by the University of California, Berkeley. The name of the University may not be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED ``AS IS'' AND WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Permission to use, copy, modify, and distribute this software and its documentation for any purpose and without fee is hereby granted, provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation. This software is provided " as is" without express or implied warranty.

Permission to use, copy, modify, distribute, and sell this software for any purpose is hereby granted without fee, provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation, and that the name of Daniel Dardailler not be used in advertising or publicity pertaining to distribution of the software without specific, written prior permission. Daniel Dardailler makes no representations about the suitability of this software for any purpose. It is provided " as is" without express or implied warranty.

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Portions of this software licensed from Paradigm Matrix.

The following disclaimer is required by Ray Sauers Associates, Inc.:

“Install-It” is licensed from Ray Sauers Associates, Inc. End-User is prohibited from taking any action to derive a source code equivalent of “Install-It,” including by reverse assembly or reverse compilation, Ray Sauers Associates, Inc. shall in no event be liable for any damages resulting from reseller’s failure to perform reseller’s obligation; or any damages arising from use or operation of reseller’s products or the software; or any other damages, including but not limited to, incidental, direct, indirect, special or consequential Damages including lost profits, or damages resulting from loss of use or inability to use reseller’s products or the software for any reason including copyright or patent infringement, or lost data, even if Ray Sauers Associates has been advised, knew or should have known of the possibility of such damages.

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The following disclaimer is required by Altura Software, Inc. for the use of its Mac2Win software and Sample Source Code:

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The “Interplay” name is used with the permission of Interplay Entertainment Corp., which bears no responsibility for Avid products.

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Avid Interplay contains components licensed from LavanTech. These components may only be used as part of and in connection with Avid Interplay.

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Trademarks

Avid, the Avid Logo, Avid Everywhere, Avid DNXHD, Avid DNXHR, Avid NEXIS, AirSpeed, Eleven, EUCON, Interplay, iNEWS, ISIS, Mbox, MediaCentral, Media Composer, NewsCutter, Pro Tools, ProSet and RealSet, Maestro, PlayMaker, Sibelius, Symphony, and all related product names and logos, are registered or unregistered trademarks of Avid Technology, Inc. in the United States and/or other countries. The Interplay name is used with the permission of the Interplay Entertainment Corp. which bears no responsibility for Avid products. All other trademarks are the property of their respective owners. For a full list of Avid trademarks, see: http://www.avid.com/US/about-avid/

legal-notices/trademarks.

Apple, Macintosh, and Safari are either registered trademarks or trademarks of Apple Computer, Inc., registered in the U.S. and other countries. HP is a registered trademark of Hewlett-Packard Company. Intel is a registered trademark of Intel Corporation. Java is a trademark of Sun Microsystems in the United States and/or other countries. Kingston is a registered trademarks of Kingston Technology Corporation. All other marks may be the property of their respective titleholders. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. All other trademarks contained herein are the property of their respective owners.

Avid NEXIS Client Manager Installation and User’s Guide • Created 8/29/18 • This document is distributed by Avid in online (electronic) form only, and is not available for purchase in printed form.

iii

Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Who Should Use This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Symbols and Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

If You Need Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Accessing the Online Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Avid Training Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Chapter 1 Network Adapter and Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Intel Network Adapter and Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Installing or Updating the Intel Driver on Windows Clients . . . . . . . . . . . . . . . . . . . . . . . . 4

Dual Port Network Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Myricom (CSPi) 10-Gb Network Adapter and Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Installing the Myricom Network Adapter and Driver on Windows Clients . . . . . . . . . . . . . 5

Installing the Myricom Network Adapter and Driver on Mac Clients . . . . . . . . . . . . . . . . . 5

Chapter 2 Avid NEXIS Client Manager Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Client Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Uninstalling a Previous Client Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installing Client Software (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Installing Client Software (Mac) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Installing Client Software (Linux) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Configuring Network Profiles and Firewalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Configuring Windows Network Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Mac Support and Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Linux Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Avid NEXIS Shared Storage Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Fast User Switching Not Supported. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Connecting to the Avid NEXIS or ISIS Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Client Manager Tray Icon (Windows and Linux) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Changing Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Opening the Management Console from the Client Manager. . . . . . . . . . . . . . . . . . 14

Adding a Remote Host. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Setting the Client Manager Display Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Setting Client Resolution (Client Type) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Configuring the Client Network Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Windows Client Network Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Configuring Mac Client Network Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Configuring Linux Client Network Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Configuring Red Hat Linux Client Network Properties . . . . . . . . . . . . . . . . . . . . . . . 19

Configuring CentOS Linux Client Network Properties. . . . . . . . . . . . . . . . . . . . . . . . 19

10-Gb and 40-Gb Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Configuring Client Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Chapter 3 Using Avid Client Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Client Manager Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Client Manager Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Avid NEXIS or ISIS Connection Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Connecting a Client to an Avid NEXIS or ISIS System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Disconnecting from an Avid NEXIS or ISIS System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Closing and Exiting the Client Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Mounting and Unmounting Workspaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Configuring Workspace Mount Points (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Fast User Switching Not Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Workspace Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Displaying Workspace Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Differences in Workspace Size Display Between ISIS and Avid NEXIS . . . . . . . . . . . . . 33

Sorting the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Filtering the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Accessing the Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Bandwidth Reservations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Enabling Bandwidth Reservations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Creating or Releasing Bandwidth Reservations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Clearing Cached Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Managing Logs and Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Chapter 4 Avid PathDiag Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Starting Avid PathDiag Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

PathDiag Tool Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Diagnostic Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Setting Up a Standard Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Setting Up a Custom Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Setting Up a Network Connectivity Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Starting and Stopping the Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Test Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Chapter 5 NEXIS Log Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Running the Avid NEXIS Log Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Changing the Log Utility Profile Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Using This Guide

The Avid NEXIS® media network provides a high-performance distributed file system that contains high-capacity shared media storage for workgroups of connected Avid editing workstations. This user’s guide describes how to connect your client system to the media network, mount workspaces, and configure your system for best performance.

Unless noted otherwise, the material in this document applies to the Windows

Linux Windows system, but the information applies to both Windows and Mac OS X systems. Where differences exist, both Windows and Mac OS X screen shots are shown.

The documentation describes the features and hardware of all models. Therefore, your system might

not contain certain features and hardware that are covered in the documentation.

Who Should Use This Guide

This user’s guide is intended for users who will access workspaces on the Avid NEXIS shared storage network. You should have a basic understanding of how to use and manage Windows, Mac OS X, or Linux systems, and you should be familiar with basic workgroup and network concepts.

operating systems. The majority of screen shots in this document were captured on a

, Mac OS®, and

Symbols and Conventions

Avid documentation uses the following symbols and conventions:

Symbol or Convention Meaning or Action

> This symbol indicates menu commands (and subcommands) in the order you

A note provides important related information, reminders, recommendations, and strong suggestions.

A caution means that a specific action you take could cause harm to your computer or cause you to lose data.

A warning describes an action that could cause you physical harm. Follow the guidelines in this document or on the unit itself when handling electrical equipment.

A user tip provides a helpful hint that can aid users in getting the most from their system.

A shortcut shows the user keyboard or mouse shortcuts for a procedure or command.

select them. For example, File > Import means to open the File menu and then select the Import command.

This symbol indicates a single-step procedure. Multiple arrows in a list indicate that you perform one of the actions listed.

Symbol or Convention Meaning or Action

(Windows), (Windows only), (Macintosh), or (Macintosh only)

Bold font Bold font is primarily used in task instructions to identify user interface items and

Italic font Italic font is used to emphasize certain words and to indicate variables.

Courier Bold font

Ctrl+key or mouse action Press and hold the first key while you press the last key or perform the mouse

| (pipe character) The pipe character is used in some Avid product names, such as Interplay |

If You Need Help

If you are having trouble using your Avid product:

1. Retry the action, carefully following the instructions given for that task in this guide. It is especially important to check each step of your workflow.

2. Check the latest information that might have become available after the documentation was published.

This text indicates that the information applies only to the specified operating system, either Windows or Macintosh OS X.

keyboard sequences.

Courier Bold font identifies text that you type.

action. For example, Command+Option+C or Ctrl+drag.

Production. In this document, the pipe is used in product names when they are in headings or at their first use in text.

New information is in the ReadMe document, available online.

Always check online for the most up-to-date release notes or ReadMe because the online version is updated whenever new information becomes available. To view the online

versions, visit the Knowledge Base at www.avid.com/US/support.

3. Check the documentation that came with your Avid application or your hardware for maintenance or hardware-related issues.

4. Visit the online Knowledge Base at www.avid.com/US/support. Online services are available 24 hours per day, 7 days per week. Search this online Knowledge Base to find answers, to view error messages, to access troubleshooting tips, to download updates, and to read or join online message-board discussions.

Accessing the Online Documentation

All the Avid products have links to the online product documentation site. You can access all the product documentation in PDF format from the Avid support site: www.avid.com/US/support.

Avid Training Services

Avid makes lifelong learning, career advancement, and personal development easy and convenient. Avid understands that the knowledge you need to differentiate yourself is always changing, and Avid continually updates course content and offers new training delivery methods that accommodate your pressured and competitive work environment.

For information on courses/schedules, training centers, certifications, courseware, and books, please visit www.avid.com/support and follow the Training links, or call Avid Sales at 800-949-AVID (800-949-2843).

1 Network Adapter and Driver Installation

Before installing the Avid NEXIS Client software, make sure you have the appropriate network adapter and driver installed, and adjust any settings. See the Avid NEXIS ReadMe for details. For the correct network adapter slot locations for client systems qualified with Avid NEXIS, see the Avid

Configuration Guidelines and Slot Configurations Knowledge Base article, and select the platform

you have or are considering.

Intel Network Adapter and Driver Installation

Intel Ethernet network adapters are recommended for most desktop Windows editing systems that connect to the Avid NEXIS system. Depending on the Intel network adapter used in your system, use the default driver that came with the operating system, or download the appropriate driver from the web. Check your driver version in the Windows Control Panel.

For the latest supported Ethernet network adapters and driver versions, see the Avid NEXIS ReadMe

and the Avid Network and Switch Guide.

Installing or Updating the Intel Driver on Windows Clients

To install the Intel driver on a Windows client:

1. Download the appropriate driver from the web to your client system.

2. Double-click the .exe file to expand the compressed file and run the installer.

3. Accept the default settings to install the driver.

The default Intel transmit and receive descriptors are set to 256; however, the Avid NEXIS client

software sets the transmit and receive descriptors to 1024. For more information, see the Avid NEXIS Network and Switch Guide.

4. Continue with setting the IP address; see “Configuring the Client Network Properties” on

page 17.

Dual Port Network Connections

Dual Ethernet connections (supported for Mac and Windows 1-Gb or 10-Gb only) allow you to use a dual-attached client for redundancy and performance enhancements. Dual connected 1-GbE or 10GbE clients can be on the same subnet for redundancy.

The dual port Intel network adapter is supported with Windows clients and the built-in dual Ethernet ports are supported with Mac clients. Each port is configured separately.

When using a dual port configuration, make sure both ports are enabled in the NEXIS Client Manager Network Interface Settings and the network properties (see “Configuring Client

Connections” on page 20 and “Configuring the Client Network Properties” on page 17).

Myricom (CSPi) 10-Gb Network Adapter and Driver

The Myricom® 10-Gb Ethernet adapter is qualified on Windows, Mac OSX and Linux operating systems for Avid ultra-high resolution editing clients (UHRC). These 10-Gb clients connect to the 10-Gb port of the switch.

The Myricom 10-Gb Ethernet driver is automatically installed on Linux clients when you install the

NEXIS Linux Client software.

For 10-Gb editing clients, use the Ultra High Resolution setting in the Client Manager Preferences.

Installing the Myricom Network Adapter and Driver on Windows Clients

See the Avid NEXIS ReadMe for the latest Myricom driver information. The Myricom driver is in the

\Drivers\Avid NEXIS Client\Myricom\

If you are upgrading an existing Myricom driver start with step 3.

To install or update the Myricom network adapter and driver in Windows clients:

1. Shut down the Avid editing system.

2. Install the Myricom network adapter in the appropriate slot.

For slot information, see the Avid Configuration Guidelines and Slot Configurations.

folder of the NEXIS software kit.

3. Copy the Myricom driver from the Avid NEXIS software kit to the Windows 10-Gb client.

.msi

4. Double-click the settings.

The installer functions the same whether you are installing the Myricom driver for the first time or upgrading an existing Myricom driver.

5. Install the Avid NEXIS client software. (See “Installing Client Software (Windows)” on page 8.)

6. Restart the client after the installation is complete.

7. Start the Avid NEXIS Client Manager and select the following UHRC requirements:

- Select the Ultra High Resolution setting in the Client Manager Preferences. For more

information, see “Setting Client Resolution (Client Type)” on page 16.

- Mount a workspace.

installer and follow the on-screen instructions, accepting the default

\Drivers\Avid NEXIS Client\Myricom\

Installing the Myricom Network Adapter and Driver on Mac Clients

See the Avid NEXIS ReadMe for the latest Myricom driver information. The Myricom driver is in the

\Drivers\Avid NEXIS Client\Myricom\

The Myricom driver supplied by Avid sets standard MTU. If you download and install the driver directly from Myricom (CSPi), make sure to turn off Jumbo Frames for 10-Gb clients.

folder of the NEXIS software kit.

folder in the

If you are upgrading an existing Myricom driver start with step 3.

To install the Myricom network adapter in Mac clients:

1. Shut down the Avid editing system.

2. Install the Myricom network adapter in the appropriate slot.

For slot information, see the Avid Configuration Guidelines and Slot Configurations.

3. Double-click the appropriate

Myri10GE-xx.dmg

file to mount the file.

Follow the on-screen instructions.

4. Double-click the installer package to run the installer.

5. Install the Myricom driver following the default prompts.

6. Install the Avid NEXIS client software; see “Installing Client Software (Mac)” on page 8.

7. Restart the client to finish the installation.

8. Start the Avid NEXIS client software and select Ultra High Resolution setting in the Client Manager Preferences. For more information, see “Setting Client Resolution (Client Type)” on

page 16.

2 Avid NEXIS Client Manager Installation

To install the Avid NEXIS client software on your system you must have a user account with Administrator privileges.

Client Software Installation

If you already have a previous version of the Avid NEXIS or ISIS Client software installed, uninstall it before installing the new version.

You can install the Client software from the Management Console or the Avid NEXIS Installer kit. You can also copy the client installers to a USB flash drive to take to each client.

The Avid NEXIS Management Console requires the latest Adobe® Flash® Player. If you encounter

problems with the Avid NEXIS Management Console display, you might have an outdated version or multiple versions of the Flash Player installed. Uninstall any previous versions of Flash Player and install the version included on the Installers page of the Avid NEXIS Management Console, or download and install the latest version from adobe.com.

Uninstalling a Previous Client Version

Before installing a new version of the Avid Client software, you must uninstall a previous version, if present.

Avid recommends checking your Client Preferences and making a note of them (or take a screen

capture of the dialog box) in case you need to reapply them after installing the new Client software. Preferences might not be saved and applied automatically.

To check existing preferences and uninstall an existing Client version:

1. In the current version of Client Manager, open the Preferences dialog box, and write down any preferences you have selected (if other than the default) for future reference. Close the dialog box.

2. Open the Remote Hosts dialog box, and write down the names or IP addresses of any configured remote hosts, then close the dialog box.

3. Open the Network Interface Settings dialog box, and write down which network interface is selected, if more than one is listed, then close the dialog box.

4. Optionally, unmount any mounted Workspaces.

5. Close and quit the Client Manager.

6. Do one of the following, depending on your client operating system:

t On Windows clients: open the Windows Control Panel and select Programs and Features.

Select the Avid Client and click Uninstall.

When the uninstallation is complete, you are prompted to restart the system. However, you can wait until after you install the new version to restart the client system.

t On Mac clients, run the uninstaller located in Applications, Avid_Uninstallers, AvidNEXIS.

The uninstaller allows you to save your remote host and network interface settings. Even if you select this option, Avid recommends checking them after installing the new Client software and reapplying them as needed.

t On Linux clients, open the Terminal application and type

uninstaller

Do not uninstall the Linux Client Manager using the System, Administration, Add/Remove Program

feature on the Desktop. This function does not completely remove all the Client Manager software.

Installing Client Software (Windows)

Make sure to install the latest Windows critical updates before installing the Avid NEXIS Client.

To install the Windows client software:

1. Log into your Windows client system as a user with Administrative privileges.

2. Copy the Windows client installer file (named similar to

AvidNEXISClient_Win64_n.0.0.nnnnn.msi

t The

t The Management Console, Installers page

3. Double-click the

4. Follow the on-screen instructions.

To complete the Client software installation on Windows, reboot the client.

5. Start the Client Manager and, if applicable, reapply any previous preferences and network interface settings. You can also re-add any previously configured remote hosts.

\AvidNEXISClientInstallers

AvidNEXISClient_Win64_n.0.0.nnnnn.msi

[sudo] /usr/sbin/avid-ISIS-

) to your Windows client system from either:

folder in the software kit

file.

6. Repeat this procedure on each Avid NEXIS Windows client.

You can manually copy the client installer to a USB flash drive and use it to install the client software

on multiple Windows clients.

Installing Client Software (Mac)

To install the Mac client software:

1. On each Mac client, copy and save the your Mac client system from either:

t The

t The Management Console, Installers page

2. Double-click the

3. Double-click the

Follow the on-screen instructions.

If you use the Safari browser to install the Avid NEXIS software on a Mac client, the disk image is mounted as soon as the download is complete, and the installer starts automatically. Other browser applications do not automatically mount the disk image.

After the software is successfully installed on your client, unmount (eject) the installer volume.

\AvidNEXISClientInstallers

AvidNEXISClient_MacOSX_n.0.0.nnnnn.dmg

AvidNEXISClient.pkg

AvidNEXISClient_MacOSX_n.0.0.nnnnn.dmg

folder in the software kit

file.

file to run the installer.

file to

To unmount the Avid NEXIS installer volume on a Mac client:

1. Locate the mounted volumes listed in the left pane of the Finder window.

2. Select the volume that contains “Avid NEXIS” in the name.

3. Do one of the following:

t Right-click the volume and select eject.

t Drag the volume to the Trash in the dock and it will eject.

Installing Client Software (Linux)

The Avid NEXIS Linux client supports both red Hat and CentOS. You can use the default installation options (applicable to most customers), which includes the FUSE components and the Myricom network adapter driver, or you can install only the Avid NEXIS Client software without the FUSE components or the driver. The following procedure covers both options.

The Linux client installer is available from either the Management Console Installers page or the \AvidNEXISClientInstallers folder in the Avid NEXIS software kit.

• Red Hat Linux kit: AvidNEXISClient_el6.x86_64_x.x.x.bin

• CentOS Linux kit: AvidNEXISClient_el7.centos.x86_64_x.x.x.bin

To install the Linux client software:

1. Copy and save the Linux client system.

2. Open the Terminal application: client.

When using the Terminal program, file names and paths are case sensitive.

3. Type cd [your home directory] and press

4. Type one of the following to change the permission on the installer file, then press Enter:

t Red Hat Linux:

t CentOS Linux:

5. By default, the FUSE components and the Myricom driver are also installed with the Avid NEXIS Linux client software. If you know you do not need the additional components, you can exclude them.

To see the full list of installation options, type one of the following:

- Red Hat Linux:

- CentOS Linux:

6. Type one of the following, then press Enter (if you are not the root user, type sudo before the rest of the command, and enter your password when prompted).

If you are sure you do not need to install either the FUSE components or the Myricom driver, run the

command with the -C option to exclude them. If you are not sure, do not use the -C option.

appropriate

chmod +x AvidNEXISClient_el6.x86_64_x.x.x.bin

chmod +x AvidNEXISClient_el7.centos.x86_64_x.x.x.bin

/AvidNEXISClient_el6.x86_x.x.x.bin -h

/AvidNEXISClient_el7.centos.x86_64_x.x.x.bin -h

Linux Client installer file to the user’s home directory of your

Application, System Tools, Terminal

Enter

on your Linux

t Red Hat Linux:

t CentOS Linux: ./AvidNEXISClient_el7.centos.x86_64_x.x.x.bin [-C]

7. Restart the Linux client.

./AvidNEXISClient_el6.x86_x.x.x.bin [-C]

Configuring Network Profiles and Firewalls

When enabled, some firewall settings on Avid NEXIS clients prevent you from connecting to the Avid NEXIS environment. The following sections describe where the network profiles settings are located in the Client Manager software.

If you are not sure which firewall profile to use with Windows clients, enable all three Profiles under

Windows Firewall settings. This ensures that the Avid NEXIS clients work in all firewall configurations.

Configuring Windows Network Profiles

Network profiles are used by Windows operating systems to distinguish between Public, Private, and Domain network connections. Because each network profile uses its own security settings, you must configure the Client Manager settings so that the appropriate ports are opened for each applicable network profile on your system.

Configure the Client Manager settings only for the network profiles that are connected to your Avid

NEXIS system. If you are unsure which network connections are used, see your network administrator.

To configure the Client Manager settings for Windows network profiles:

1. Verify which network connection profile(s) are used to connect to your Avid NEXIS system by doing the following:

a. Click Start, Control Panel.

The Windows Control Panel opens.

b. Click “Network and Internet.”

The Network and Internet window opens.

c. Click “Network and Sharing Center.”

The Network and Sharing Center window opens.

The Network and Sharing Center window lists the network connections present on your system and which of the possible network profiles has been applied to them:

- Domain network

- Public network

- Private network

2. Open the Client Manager. (For help, see “Using Avid Client Manager” on page 22.)

3. Click the General Preferences button in the Client Manager window.

4. In the Profiles section, click the checkbox next to each applicable network profile type to enable firewall configuration.

Enable firewall configuration only for the network profiles that are connected to your Avid NEXIS

system.

5. Click the green check mark to apply the settings or the red X to close the dialog box without any changes.

Mac Support and Firewall

You can use any of the onboard Ethernet ports on the Mac system to connect to the media network. For a list of supported Mac systems, see the Avid NEXIS ReadMe.

See the documentation provided with your Mac system for the exact location of the Ethernet port.

Some firewall settings on Mac clients prevent you from connecting to the Avid NEXIS environment when enabled. You might receive an error message informing you that no System Directors were found and that the problem might be the firewall settings.

Linux Firewall

The Linux client installer configures the Linux firewall settings for communication between the Linux clients and the System Director in the Avid NEXIS environment.

Avid NEXIS Shared Storage Network Connection

The Client Manager software automatically checks for System Directors on the Avid NEXIS shared storage network. You can configure the Client Manager software to reconnect automatically to Avid NEXIS systems when you restart your system.

Clients running the latest Avid NEXIS client software can connect to Avid NEXIS systems running the same and earlier versions, as follows:

• Avid ISIS Systems — v4.7.5 and higher

• Avid NEXIS PRO, Avid NEXIS Enterprise Engines and System Director Appliance — v7.x, v2018.x

If your client is not on the same subnet as the Avid NEXIS or ISIS, see “Adding a Remote Host” on

page 14.

Fast User Switching Not Supported

Fast User Switching is a Windows feature that allows multiple user accounts to log on to a computer simultaneously. Fast User Switching is enabled by default in Windows computers. The Fast User Switching feature and multiple concurrent logged on user modes are not supported in the Avid NEXIS environment. The Avid NEXIS software does not distinguish the different drive letters mapped to the same workspaces on the same computer. Conflicts appear in the following scenarios:

• When one user maps a drive letter to one workspace and another user maps the same drive letter to a different workspace

• When one user maps a workspace to one drive letter, and another user maps a different drive letter for the same workspace.

Connecting to the Avid NEXIS or ISIS Network

If your system is connected to an Avid NEXIS or ISIS network, you can use the Client Manager to mount a workspace before you begin your work session.

To connect to the Avid NEXIS or ISIS network:

1. Do one of the following:

t (Windows) If the Client Manager icon is not available in the Windows taskbar, select Start,

All Programs, Avid, Avid NEXIS Client, Avid NEXIS Client Manager.

t (Windows) Click the Client Manager icon in the Windows taskbar.

t (Windows) Right-click the Client Manager icon and select Avid NEXIS Client Manager.

t (Mac) If the Client Manager alias icon is not available, select Go, Applications, and then

double-click the AvidNEXIS folder. In this folder, double-click the Avid NEXIS Client Manager icon.

t (Linux) If the Client Manager alias icon is not available, click Applications, System Tools

and select Avid NEXIS Client Manager.

2. Select the System Director you want to connect to from the Systems list.

If this is the first time connecting, identify your System Director; see “Adding a Remote Host”

on page 14.

3. Connect by doing one of the following:

t Click the Connect button.

t Right-click the System Director name and select Connect.

t Double-click the System Director name.

4. Log in by doing one of the following:

t (Windows) Type your account name in the Username text box, and type your password in

the Password text box.

t (Windows) If your Avid NEXIS or ISIS system is configured to use the Windows user name

and password for your local system, select OS Login. By default, the Username and Password text boxes are inactive when you select this option.

t (Mac) Type your Avid NEXIS or ISIS account name in the Username text box, and type

your password in the Password text box.

t (Linux) Type your Avid NEXIS or ISIS account name in the Username text box, and type

your password in the Password text box.

5. Click Connect.

When the connection is successful, the Change Password and Launch Management Console buttons become active.

6. (Option) If you used the OS Login option, and you want to connect to the network automatically every time you start your system, select the Auto Connect box.

Client Manager Tray Icon (Windows and Linux)

When the Client Manager is running, an icon appears in the system tray. The tray icon color indicates the client connection status:

Icon Status

Client Manager is running, but there are no active Avid NEXIS or ISIS connections.

Icon Status

Client is connected to one or more Avid NEXIS or ISIS systems, but there are no mounted workspaces.

Client is connected to one or more Avid NEXIS or ISIS systems, and there are one or more mounted workspaces.

Indicates a connection error.

If you hover the mouse cursor over the tray icon, a tooltip containing additional information appears:

Changing Your Password

You can change the password you use to log on to your Avid NEXIS or ISIS user account.

If your user name and password are different for your client system and your Avid NEXIS or ISIS

account, your system cannot automatically reconnect to the media network when you restart your system.

To change your Avid NEXIS or ISIS account password:

1. Open the Client Manager (see “Connecting to the Avid NEXIS or ISIS Network” on page 11).

2. Log into the Avid NEXIS or ISIS system for which you want to change your password.

3. Click Change Password.

The Change Password dialog opens.

4. Type your existing password in the Old Password text box.

5. Type your new password in the New Password text box.

The Client Manager supports only ASCII characters in user passwords.

6. For confirmation, type the password again in the Confirm New Password text box.

7. Click the green check mark to apply the changes or click the red X to close the dialog box without any changes.

Opening the Management Console from the Client Manager

You can open the Avid NEXIS or ISIS Management Console from the Client Manager window after you have connected to an Avid NEXIS or ISIS system. From the Management Console login screen you can access the complete Management Console documentation using the Help link.

To open the Avid NEXIS or ISIS Management Console:

t Select one or more systems in the Systems section of the Client Manager window and click the

Management Console button.

Your default web browser opens to the Avid NEXIS or ISIS Management Console login window.

The Avid NEXIS or ISIS Management Console display might differ according to your user account’s

access privileges.

Adding a Remote Host

If your client is not on the same subnet as the Avid NEXIS or ISIS network, add either the name or the IP address of your System Director (use the IP address if your environment does not use a DNS server).

Clients on the same subnet as the Avid NEXIS or ISIS System Director automatically list the System

Director in the toolbar of the Client Manager window.

To add a remote host:

1. Open the Client Manager.

2. Click Remote Host Settings.

The Remote Hosts dialog box opens.

3. In the text box, type the server name or IP address of the Avid NEXIS or ISIS System Director to which you want to connect.

+ 43 hidden pages

Pinnacle Systems NEXIS Client Manager - 18.9 Installation Manual

Contents

Using This Guide

Who Should Use This Guide

Symbols and Conventions

If You Need Help

Accessing the Online Documentation

Avid Training Services

1 Network Adapter and Driver Installation

Intel Network Adapter and Driver Installation

Installing or Updating the Intel Driver on Windows Clients

Dual Port Network Connections

Myricom (CSPi) 10-Gb Network Adapter and Driver

Installing the Myricom Network Adapter and Driver on Windows Clients

Installing the Myricom Network Adapter and Driver on Mac Clients

2 Avid NEXIS Client Manager Installation

Client Software Installation

Uninstalling a Previous Client Version

Installing Client Software (Windows)

Installing Client Software (Mac)

Installing Client Software (Linux)

Configuring Network Profiles and Firewalls

Configuring Windows Network Profiles

Mac Support and Firewall

Linux Firewall

Avid NEXIS Shared Storage Network Connection

Fast User Switching Not Supported

Connecting to the Avid NEXIS or ISIS Network

Adding a Remote Host