Pinnacle Systems NEXIS - 6.0 Maintenance Guide

Avid® NEXIS

™

Setup and Maintenance Guide

Version 6.0

Legal Notices

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Permission to use, copy, modify, distribute, and sell this software for any purpose is hereby granted without fee, provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation, and that the name of Daniel Dardailler not be used in advertising or publicity pertaining to distribution of the software without specific, written prior permission. Daniel Dardailler makes no representations about the suitability of this software for any purpose. It is provided " as is" without express or implied warranty.

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Avid, the Avid Logo, Avid Everywhere, Avid DNXHD, Avid DNXHR, Avid Nexis, AirSpeed, Eleven, EUCON, Interplay, iNEWS, ISIS, Mbox, MediaCentral, Media Composer, NewsCutter, Pro Tools, ProSet and RealSet, Maestro, PlayMaker, Sibelius, Symphony, and all related product names and logos, are registered or unregistered trademarks of Avid Technology, Inc. in the United States and/or other countries. The Interplay name is used with the permission of the Interplay Entertainment Corp. which bears no responsibility for Avid products. All other trademarks are the property of their respective owners. For a full list of Avid trademarks, see: http://www.avid.com/US/about-avid/legal-notices/trademarks.

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Avid NEXIS Setup and Maintenance Guide • Created 6/3/16 • This document is distributed by Avid in online (electronic) form only, and is not available for purchase in printed form.

iii

Using This Guide

The A vid® NEXIS™ media network provides a high-performance distributed file system that contains highcapacity shared media storage for workgroups of connected Avid

Symbols and Conventions

Avid documentation uses the following symbols and conventions:

Symbol or Convention Meaning or Action

A note provides important related information, reminders, recommendations, and strong suggestions.

A caution means that a specific action you take could cause harm to your computer or cause you to lose data.

A warning describes an action that could cause you physical harm. Follow the guidelines in this document or on the unit itself when handling electrical equipment.

A user tip provides a helpful hint that can aid users in getting the most from their system.

n n

A shortcut shows the user keyboard or mouse shortcuts for a procedure or command.

> This symbol indicates menu commands (and subcommands) in the order you select them. For

example, File > Import means to open the File menu and then select the Import command.

editing workstations.

(Windows), (W indows only), (Macintosh), or (Macintosh only)

Bold font Bold font is primarily used in task instructions to identify user interface items and keyboard

Italic font Italic font is used to emphasize certain words and to indicate variables.

Courier Bold font

Ctrl+key or mouse action Press and hold the first key while you press the last key or perform the mouse action. For

| (pipe character) The pipe character is used in some Avid product names, such as Interplay | Production. In this

If You Need Help

If you are having trouble using your Avid product:

This symbol indicates a single-step procedure. Multiple arrows in a list indicate that you perform one of the actions listed.

This text indicates that the information applies only to the specified operating system, either Windows or Macintosh OS X.

sequences.

Courier Bold font identifies text that you type.

example, Command+Option+C or Ctrl+drag.

document, the pipe is used in product names when they are in headings or at their first use in text.

1. Retry the action, carefully following the instruc tions given for that task in this guide. It is esp ecially important to check each step of your workflow.

2. Check the latest information that might have become available after the documentation was published. New information is available in the ReadMe file supplied in your Avid software installation kit as a PDF

document and is also available online.

Always check online for the most up-to-date release notes or ReadMe because the online version is updated whenever new information becomes available. To view the online versions, visit the Knowledge

Base at www.avid.com/US/support.

3. Check the documentation that came with your Avid application or your hardware for maintenance or hardware-related issues.

4. Visit the online Knowledge Base at www.avid.com/US/support. Online services are available 24 hours per day, 7 days per week. Search this online Knowledge Base to find answers, to view error messages, to access troubleshooting tips, to download updates, and to read or join online message-board discussions.

Accessing the Online Documentation

The Avid online documentation contains all the pr oduct documentation in PDF format and Help files where relevant. You can access the documentation on the Knowledge Base page for your release. Download and install Acrobat Reader before you access the PDF documentation.

Avid Training Services

Avid makes lifelong learning, career advancement, and personal development easy and convenient. Avid understands that the knowledge you need to differentiate yourself is always changing, and Avid continually updates course content and offers new training delivery methods that accomm odate your pressured and competitive work environment.

For information on courses/schedules, training centers, certifications, courseware, and books, please visit

www .avid.com/support and follow the Training links, or call Avid Sales at 800-949-AVID (800-949-2843).

Contents

Using This Guide ................................................................................................................................. iv

Symbols and Conventions ................................................................................................................................... iv

If You Need Help.................................................................................................................................................. iv

Accessing the Online Documentation ................................................................................................................... v

Avid Training Services .......................................................................................................................................... v

Chapter 1 Avid NEXIS System Overview .................................................................................................... 1

Avid NEXIS Configurations .................................................................................................................................. 1

Avid NEXIS | E2 ............................................................................................................................................ 1

Avid NEXIS | E4 ............................................................................................................................................ 1

System Director Appliance............................................................................................................................ 2

Media Packs.................................................................................................................................................. 2

System Details ..................................................................................................................................................... 2

Engine ........................................................................................................................................................... 2

Cabling............................................................................................................................................................... 12

Chapter 2 Connecting the Equipment....................................................................................................... 13

Rack Mounting Guidelines and Requirements................................................................................................... 13

Mounting the Engine .......................................................................................................................................... 13

Installing the Media Packs ................................................................................................................................. 14

Connecting Power to Equipment ....................................................................................................................... 15

Connecting the Hardware to a Switch................................................................................................................ 15

Supported Cabling ............................................................................................................................................. 15

Chapter 3 Software Installation and System Setup ................................................................................. 17

System Setup Information.................................................................................................................................. 17

What is DNS? .................................................................................................................................................... 18

What is NTP?..................................................................................................................................................... 18

Installing and Setting Up the System ................................................................................................................. 18

Registering the Avid NEXIS and Downloading the Avid NEXIS Software .................................................. 18

Configuring the Computer’s IP Address...................................................................................................... 19

Installing the Software and Setting up the Avid NEXIS System.................................................................. 22

Creating the File System............................................................................................................................. 25

Binding the Media Packs............................................................................................................................. 27

Chapter 4 Adding and Replacing Hardware ............................................................................................. 29

Collecting Logs for Customer Care.................................................................................................................... 29

Hardware Faults................................................................................................................................................. 29

Removing the Bezel........................................................................................................................................... 30

About Drive Failures .......................................................................................................................................... 30

Replacing a Drive............................................................................................................................................... 31

Removing a Drive ....................................................................................................................................... 31

Inserting a Drive ......................................................................................................................................... 31

Adding Media Packs .......................................................................................................................................... 31

Adding a Media Pack to an Avid NEXIS | E4 Engine.................................................................................. 32

Power Supply LEDs ........................................................................................................................................... 32

Replacing a Power Supply ................................................................................................................................ 32

Replacing a Controller ....................................................................................................................................... 33

Replacing a Controller................................................................................................................................. 33

Replacing an Engine.......................................................................................................................................... 34

Adding an Engine to Your Infrastructure............................................................................................................ 35

Chapter 5 Specifications and Notices....................................................................................................... 36

Physical.............................................................................................................................................................. 36

Electrical and Power .......................................................................................................................................... 36

Altitude and Temperature .................................................................................................................................. 36

Shock, Vibration and Noise................................................................................................................................ 37

Approvals ........................................................................................................................................................... 37

Uninterruptible Power Supply (UPS).................................................................................................................. 38

Warnings and Cautions...................................................................................................................................... 39

Proposition 65 Warning...................................................................................................................................... 39

FCC Notice ........................................................................................................................................................ 39

Class A Equipment...................................................................................................................................... 40

Class B Equipment...................................................................................................................................... 40

Modifications ............................................................................................................................................... 40

Cables ......................................................................................................................................................... 40

Canadian Notice (Avis Canadien)...................................................................................................................... 40

Class A Equipment...................................................................................................................................... 40

Class B Equipment...................................................................................................................................... 40

LED Safety Notices............................................................................................................................................ 41

European Union Declaration of Conformity ....................................................................................................... 41

Disposal of Waste Equipment by Users in the European Union........................................................................ 42

Argentina Conformity ......................................................................................................................................... 42

Australia and New Zealand EMC Regulations................................................................................................... 43

Japan EMC Regulations .................................................................................................................................... 43

Class A Equipment...................................................................................................................................... 43

Korean EMC Regulations .................................................................................................................................. 43

Class A Equipment...................................................................................................................................... 43

Taiwan EMC Regulations .................................................................................................................................. 44

Index .................................................................................................................................................... 48

vii

1 Avid NEXIS System Overview

The Avid NEXIS system is a shared storage solution for acquisition, creative, distribution, and archive media workflows. Avid network storage systems are built for media and entertainment. They enable multiple clients to share, capture, play, and edit video and audio media.

Clients access Avid NEXIS systems through external switch connections. The Avid NEXIS Management Console provides workspace and system management functionality.

This chapter provides an overview of the Avid NEXIS system and the basic function of each component. Other chapters in this guide describe how to install the system in a rack, connect the power and Ethernet cables, and configure the system.

Avid NEXIS Configurations

The Avid NEXIS system is available in the following hardware configurations.

Avid NEXIS | E2

The Avid NEXIS | E2 is a 2U Engine with one Avid NEXIS | E2 Controller, two 764W power supply/cooling modules (PCMs), two solid state system drives (400GB), and one Media Pack (see “Media Packs” on page 2).

The Avid NEXIS | E2, with the Avid NEXIS | FS Foundation license, can function as both a storage engine and a System Director for itself and up to four Media Packs, and up to 40 clients. To manage more than four Media Packs in the same shared storage system, you must deploy a System Director Appliance (see “System Director

Appliance” on page 2), which takes over the System Director functions and provides no media storage.

Avid NEXIS | E4

The Avid NEXIS | E4 is a 4U Engine with one Avid NEXIS | E4/SDA Controller, and four 580W power supply/ cooling modules. The Engine has 24 drive slots; two are reserved for the solid state system drives (400GB). The remaining slots support up to two Media Packs (see “Media Packs” on page 2), and two spare media drives. Empty drive slots must be covered with blank plates to maintain proper airflow and cooling.

The Avid NEXIS | E4, with the Avid NEXIS | FS Foundation license, can function as both a storage engine and a System Director for itself and up to four Media Packs, and up to 40 clients. To manage more than four Media Packs in the same shared storage system, you must deploy a System Director Appliance (see “System Director

Appliance” on page 2), which takes over the System Director functions and provides no media storage.

System Director Appliance

The System Director Appliance is a 2U server built from common hardware modules as other Avid NEXIS products. It contains one Avid NEXIS | E4/SDA Controller, two 764W power supply/cooling modules, and two solid state system drives (400GB). The System Director Appliance does not provide media storage; the unused drive slots are covered with blank plates. It runs the System Director for one or more Avid NEXIS engines that collectively contain up to 24 Media Packs, with one of the following licenses:

• A vid NEXIS | FS Extended license — Supports a System Director Appliance managing up to 12 Media Packs and up to 165 clients, with any combination of Avid NEXIS Engines in the same shared storage system.

• A vid NEXIS | FS Advanced license — Supports a System Director Appliance managing from 13 to 24 Media Packs and up to 330 clients, with any combination o f Avid NEXIS Engines in the same shared storage system.

Media Packs

A Medi a Pack is a set of 10 drives, all of which are either 2 TB or 6TB, yieldin g a Media Pack capa city of 20TB or 60TB.

System Details

The Engines and the System Director Appliance are described in more detail in the following sections.

Engine

The Engine is a rack-mountable unit housing the other system components (drives, power supplies). If a component fails, the system is designed to remain operati onal while you replace it. Do not shut down an Engine or the System Director Appliance before replacing a failed part.

Data passes between the Engine and clients through a switch connected to the Engine with one or more 10 Gb Ethernet connections. These connections provide clients access to the data on the media drives.

Avid NEXIS | E2 Engine Front

The front of the Avid NEXIS | E2 has a removable bezel (not shown). Removing the bezel allows access to the drive slots. The Avid NEXIS | E2 supports one Media Pack (10 drives) for media storage and two system drives. As shipped from Avid, the system drives occupy the first two slots in the Engine (0 and 1). Drive slot numbering is shown below.

Avid NEXIS | E2 Rear View

The rear of the Avid NEXIS | E2 provides access to the Controller and the PCMs.

Avid NEXIS | E2 Rear View Features

Callout Description

1 764W PCMs (0=left, 1=right, as viewed from the rear) 2 Avid NEXIS | E2 Controller

Control Panel

The following figure shows the control panel on the Avid NEXIS | E2 and Avid NEXIS | E4 and the System Director Appliance, on the left side of the chassis.

Control Panel on Avid NEXIS | E2, Avid NEXIS | E4, and System Director Appliance

Control Panel Features

Description Status/Purpose

Input/Mute Switch Used to set the LED display and to transition alarm states (depends on VPD setup). System Power LED Green when system is on (operational).

Amber when system is in standby mode (not operational).

Description Status/Purpose

Module Fault LED Amber when there is a system hardware fault. In that case, another LED on the faulty component

Logical Fault LED Amber when something other than the enclosure management system (usually a driv e) fails. Enclosure ID Display Displays the enclosure identification number (optional; useful with multiple enclosure systems)

Avid NEXIS | E4 Front View

The front of the Engine has a removable bezel (not shown). Removing the bezel allows access to the drive slots. The Avid NEXIS | E4 Engine supports two Media Packs (10 drives each) for media storage and two system drives. As shipped from Avid, the system drives occupy the first two slots in the Engine (0 and 1). Drive slot numbering is shown below.

The drives in the Avid NEXIS | E4 Engine are numbered from top left (0) to bottom right (23), as shown.

may be lit.

Avid NEXIS | E4 Rear View

The rear of the Avid NEXIS | E4 provides access to the Controller and the PCMs.

Avid NEXIS | E4 Engine Rear View Features

Callout Description

1 Four 580W PCMs (as viewed from the rear, PCM 0=top left, PCM 1=bottom left, PCM 2=top right,

2 Avid NEXIS | E4/SDA Controller, installed in the top slot by default (identified in error and status messages as

Controllers

Depending on your Avid NEXIS model, the Engine has one of the following Controllers.

Avid NEXIS Model Controller Type Technical Details

Avid NEXIS | E2 Avid NEXIS | E2 Controller Six core controller with 16GB memory. Supports a 10GbE

PCM 3=bottom right)

Controller 0)

switch connection. Labeled “Storage Controller | 10.”

Controller

Avid NEXIS | E4 and System Director Appliance

Avid NEXIS | E4/SDA Controller

Eight core controller with 32GB memory. Supports a 10GbE switch connection.

Labeled “Storage Controller | 20.”

If a Controller fails, see “Replacing a Controller” on page 33. The Controller provides the software management functionality, in some cases including the System Director.

The Controllers are turned on when the power supplies are on. The following figure and table describe the Controller features. Unidentified features are not used.

Controller Features

Description Purpose

Ethernet Connectors The top port, called the Manageme nt Port, is used to connect to a laptop or other

computer to install the Avid NEXIS software and initially configure the system. The port has the following LEDs:

Right side:

• Steady green: Link is active

• Flashing green: Network activity Left side—Network speed:

• Yellow: 1000Mb/s

• Green: 100Mb/s

• Off: 10Mb/s

Power/OK, Fault, and ID LEDs Power/OK: Green when the controller is operating correctly. Flashing green

indicates a controller VPD error. Fault: Amber when the controller has a fault. ID: Blue when the controller is being identified.

POST LEDs Shows the boot progress of the controller. If the controller fails to boot, the LEDs

show the stage in which the error occurred.

Controller identification label Indicates the Controller type, which specifies in which Engine it can be used:

Controller Release Latch To remove the controller from the Engine (see “Replacing a Controller” on page 33) 10GbE Ports Connect to a network switch (see “Connecting the Hardware to a Switch” on

System Director

The System Director maintains all information about the file system. The System Director is either embedded on a Controller in an Avid NEXIS | E2 or Avid NEXIS | E4 Engine, or runs separately on a System Director Appliance. In a multi-Engine Avid NEXIS storage system, there can be only one System Director. If the System Director is embedded, the first Engine configured in a multi-Engine system runs the System Director for the entire system.

The embedded System Director can manage up to four Media Packs, in any combination of Avid NEXIS | E2 and Avid NEXIS | E4 Engines.

The System Director Appliance can manage up to 24 Media Packs, in any combination of Avid NEXIS Engines, with either the Avid NEXIS | FS Extended license (for up to 12 Media Packs) or the Avid NEXIS | FS Advanced license (for between 13 and 24 Media Packs).

• Storage Controller | 10 for Avid NEXIS | E2

• Storage Controller | 20 for Avid NEXIS | E4 and the System Director Appliance

page 15)

The System Director:

• Manages the metadata by storing directory information and file attributes.

• Provides a location to coordinate fil e access modes (read/write ), file locking , range lock ing, performance data collection, logging, file lookup, and directory change tracking for client systems.

• Provides the following information:

- Identity of all connected storage systems

- Information about the drives, power, cooling and Controllers in the configuration

- Names of workspaces

- Lists of users and groups within the system

The System Director does not store client data (media files); these are stored on the Media Packs (drives) within the Engine. System Director metadata is mirrored on the system drives in the Engine, or on the system drives in the System Director Appliance.

System Directors, workgroup servers, and clients must all be synchronized with a common time of day. For information on setting the Network Time Protocol (NTP), see “Software Installation and System Setup” on

page 17.

Media Pack and System Drives

The Avid NEXIS Engines contain varying numbers of M edia Packs, 10 driv es per pack. As shipped from Avid, all the drives in a single Media Pack are either 2TB or 6TB. The System Director Appliance contains no Media Packs, as it is not used for client data storage.

When replacing a failed drive in a Media Pack, make sure to use a drive of the same capaci ty as, or lar ger than, the others in the Media Pack. For more information, see “Replacing a Drive” on page 31 and the Avid NEXIS Administration Guide.

Each Engine and System Director Appliance has two system drives, of 400GB capacity. The System Director, whether running on an Engine or in the System Director Appliance, uses the system drives for metadata, startup files, and other system files. The Engine or System Director Appliance can run with one failed system drive. Avid recommends replacing it as soon as possible.

The system drives typically occupy slots 0 and 1, and the Media Pack drives typically use the remaining slots. To distinguish between the types of drives:

• System drives are labeled similar to the following, indicating the capaci ty, the letters SS for solid state, and a manufacturer serial number:

• Media Pack drives are labeled simila r to the following, indicating the capacity (2TB or 6T B), the abbreviati on 7K2 indicating the drive speed (7200 rpm), and a manufacturer serial number:

System drives are physically 2.5” but are in a 3.5” carrier, like the Media Pack drives.

Avid NEXIS | E2 and Avid NEXIS | E4 Media Pack and System drives

The drives in the Avid NEXIS | E2 and Avid NEXIS | E4 Media Packs have a lock indicator and two LEDs that show the drive status, explained in the following figure and table.

Media Pack Drive and System drives

Callout Description Status

1 Locking window showing drive is locked Red when drive is locked 2 Locking window showing drive is unlocked Black when drive is unlocked 3 Power and activity LED Off—No power

Blinking—I/O activity

4 Fault and identify LED Blinking 1second on, 1 second off—To identify the drive

On—Drive failed Off—OK

Leave failed drives in place until you have a replacement so you mainta in the proper airflow. Obtain a replacement as soon as possible.

Power Supplies

Depending on your Avid NEXIS model, the Engine or System Director Appliance has the following number and type of power supply/cooling modules (PCMs):

• Avid NEXIS | E2 and System Director Appliance — Two 764W PCMs (integrated fans)

• Avid NEXIS | E4 — Four 580W PCMs (integrated fans)

The power supplies are turned on when the power cord is plugged in and the power switch is on.

In the Avid NEXIS | E2 and the System Director Appliance, the PCMs operate in a redundant configuration. For maximum protection from power loss, both PCMs must be plugged in to sep arate electrical ci rcuits and turne d on. With both PCMs plugged in and turned on, the system balances its power needs between them. If one PCM fails, the system can continue operating.

In the Avid NEXIS | E4, the PCMs operate in a dual-redundant configuration. For maximum protection from power loss, each pair of PCMs must be plugged in to separate electrical circuits (for example, two on circuit A and two on circuit B), and all must be turned on. With all four PCMs plugged in and turned on, the system balances its power needs among them.

The Avid NEXIS | E4 can run with any two of the four PCMs working.

Avid NEXIS | E2 (764W) PCM Features

The bottom two LEDs, marked with battery icons, are not used.

Avid NEXIS | E4 (580W) PCM LEDs

The LEDs on the Avid NEXIS | E4 PCM work together to indicate overall module status; in the following table, for each row, all the LEDs must be in the listed state for the definition to apply.

580W Power and Cooling Module (PCM) LED States

AC Fault Fan Fault Power/Module OK DC Fault Definition

For readability, a series of dashes (---) means the LED is OFF.

--- --- --- --- No AC power on any PCM

On --- --- On N o AC power on this PCM

--- --- On --- AC present; PCM OK

--- --- On On PCM fan speed is outside acceptable limits

--- On --- --- PCM fan has failed

On On --- On PCM fault (over temperature, over voltage, or over

current)

--- --- Flashing --- Standby mode

Flashing Flashing --- Flashing PCM firmware download in progress

Leave failed power supply or cooling modules in place until you have a replacement so you maintain the proper airflow. Obta in a replacement as soon as possible.

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