Pinnacle Systems NEXIS - 6.0 Maintenance Guide

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Avid® NEXIS

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Setup and Maintenance Guide

Version 6.0

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Avid NEXIS Setup and Maintenance Guide • Created 6/3/16 • This document is distributed by Avid in online (electronic) form only, and is not available for purchase in printed form.

iii

Using This Guide

The A vid® NEXIS™ media network provides a high-performance distributed file system that contains highcapacity shared media storage for workgroups of connected Avid

Symbols and Conventions

Avid documentation uses the following symbols and conventions:

Symbol or Convention Meaning or Action

A note provides important related information, reminders, recommendations, and strong suggestions.

A caution means that a specific action you take could cause harm to your computer or cause you to lose data.

A warning describes an action that could cause you physical harm. Follow the guidelines in this document or on the unit itself when handling electrical equipment.

A user tip provides a helpful hint that can aid users in getting the most from their system.

n n

A shortcut shows the user keyboard or mouse shortcuts for a procedure or command.

> This symbol indicates menu commands (and subcommands) in the order you select them. For

example, File > Import means to open the File menu and then select the Import command.

editing workstations.

(Windows), (W indows only), (Macintosh), or (Macintosh only)

Bold font Bold font is primarily used in task instructions to identify user interface items and keyboard

Italic font Italic font is used to emphasize certain words and to indicate variables.

Courier Bold font

Ctrl+key or mouse action Press and hold the first key while you press the last key or perform the mouse action. For

| (pipe character) The pipe character is used in some Avid product names, such as Interplay | Production. In this

If You Need Help

If you are having trouble using your Avid product:

This symbol indicates a single-step procedure. Multiple arrows in a list indicate that you perform one of the actions listed.

This text indicates that the information applies only to the specified operating system, either Windows or Macintosh OS X.

sequences.

Courier Bold font identifies text that you type.

example, Command+Option+C or Ctrl+drag.

document, the pipe is used in product names when they are in headings or at their first use in text.

1. Retry the action, carefully following the instruc tions given for that task in this guide. It is esp ecially important to check each step of your workflow.

2. Check the latest information that might have become available after the documentation was published. New information is available in the ReadMe file supplied in your Avid software installation kit as a PDF

document and is also available online.

Always check online for the most up-to-date release notes or ReadMe because the online version is updated whenever new information becomes available. To view the online versions, visit the Knowledge

Base at www.avid.com/US/support.

3. Check the documentation that came with your Avid application or your hardware for maintenance or hardware-related issues.

4. Visit the online Knowledge Base at www.avid.com/US/support. Online services are available 24 hours per day, 7 days per week. Search this online Knowledge Base to find answers, to view error messages, to access troubleshooting tips, to download updates, and to read or join online message-board discussions.

Accessing the Online Documentation

The Avid online documentation contains all the pr oduct documentation in PDF format and Help files where relevant. You can access the documentation on the Knowledge Base page for your release. Download and install Acrobat Reader before you access the PDF documentation.

Avid Training Services

Avid makes lifelong learning, career advancement, and personal development easy and convenient. Avid understands that the knowledge you need to differentiate yourself is always changing, and Avid continually updates course content and offers new training delivery methods that accomm odate your pressured and competitive work environment.

For information on courses/schedules, training centers, certifications, courseware, and books, please visit

www .avid.com/support and follow the Training links, or call Avid Sales at 800-949-AVID (800-949-2843).

Contents

Using This Guide ................................................................................................................................. iv

Symbols and Conventions ................................................................................................................................... iv

If You Need Help.................................................................................................................................................. iv

Accessing the Online Documentation ................................................................................................................... v

Avid Training Services .......................................................................................................................................... v

Chapter 1 Avid NEXIS System Overview .................................................................................................... 1

Avid NEXIS Configurations .................................................................................................................................. 1

Avid NEXIS | E2 ............................................................................................................................................ 1

Avid NEXIS | E4 ............................................................................................................................................ 1

System Director Appliance............................................................................................................................ 2

Media Packs.................................................................................................................................................. 2

System Details ..................................................................................................................................................... 2

Engine ........................................................................................................................................................... 2

Cabling............................................................................................................................................................... 12

Chapter 2 Connecting the Equipment....................................................................................................... 13

Rack Mounting Guidelines and Requirements................................................................................................... 13

Mounting the Engine .......................................................................................................................................... 13

Installing the Media Packs ................................................................................................................................. 14

Connecting Power to Equipment ....................................................................................................................... 15

Connecting the Hardware to a Switch................................................................................................................ 15

Supported Cabling ............................................................................................................................................. 15

Chapter 3 Software Installation and System Setup ................................................................................. 17

System Setup Information.................................................................................................................................. 17

What is DNS? .................................................................................................................................................... 18

What is NTP?..................................................................................................................................................... 18

Installing and Setting Up the System ................................................................................................................. 18

Registering the Avid NEXIS and Downloading the Avid NEXIS Software .................................................. 18

Configuring the Computer’s IP Address...................................................................................................... 19

Installing the Software and Setting up the Avid NEXIS System.................................................................. 22

Creating the File System............................................................................................................................. 25

Binding the Media Packs............................................................................................................................. 27

Chapter 4 Adding and Replacing Hardware ............................................................................................. 29

Collecting Logs for Customer Care.................................................................................................................... 29

Hardware Faults................................................................................................................................................. 29

Removing the Bezel........................................................................................................................................... 30

About Drive Failures .......................................................................................................................................... 30

Replacing a Drive............................................................................................................................................... 31

Removing a Drive ....................................................................................................................................... 31

Inserting a Drive ......................................................................................................................................... 31

Adding Media Packs .......................................................................................................................................... 31

Adding a Media Pack to an Avid NEXIS | E4 Engine.................................................................................. 32

Power Supply LEDs ........................................................................................................................................... 32

Replacing a Power Supply ................................................................................................................................ 32

Replacing a Controller ....................................................................................................................................... 33

Replacing a Controller................................................................................................................................. 33

Replacing an Engine.......................................................................................................................................... 34

Adding an Engine to Your Infrastructure............................................................................................................ 35

Chapter 5 Specifications and Notices....................................................................................................... 36

Physical.............................................................................................................................................................. 36

Electrical and Power .......................................................................................................................................... 36

Altitude and Temperature .................................................................................................................................. 36

Shock, Vibration and Noise................................................................................................................................ 37

Approvals ........................................................................................................................................................... 37

Uninterruptible Power Supply (UPS).................................................................................................................. 38

Warnings and Cautions...................................................................................................................................... 39

Proposition 65 Warning...................................................................................................................................... 39

FCC Notice ........................................................................................................................................................ 39

Class A Equipment...................................................................................................................................... 40

Class B Equipment...................................................................................................................................... 40

Modifications ............................................................................................................................................... 40

Cables ......................................................................................................................................................... 40

Canadian Notice (Avis Canadien)...................................................................................................................... 40

Class A Equipment...................................................................................................................................... 40

Class B Equipment...................................................................................................................................... 40

LED Safety Notices............................................................................................................................................ 41

European Union Declaration of Conformity ....................................................................................................... 41

Disposal of Waste Equipment by Users in the European Union........................................................................ 42

Argentina Conformity ......................................................................................................................................... 42

Australia and New Zealand EMC Regulations................................................................................................... 43

Japan EMC Regulations .................................................................................................................................... 43

Class A Equipment...................................................................................................................................... 43

Korean EMC Regulations .................................................................................................................................. 43

Class A Equipment...................................................................................................................................... 43

Taiwan EMC Regulations .................................................................................................................................. 44

Index .................................................................................................................................................... 48

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1 Avid NEXIS System Overview

The Avid NEXIS system is a shared storage solution for acquisition, creative, distribution, and archive media workflows. Avid network storage systems are built for media and entertainment. They enable multiple clients to share, capture, play, and edit video and audio media.

Clients access Avid NEXIS systems through external switch connections. The Avid NEXIS Management Console provides workspace and system management functionality.

This chapter provides an overview of the Avid NEXIS system and the basic function of each component. Other chapters in this guide describe how to install the system in a rack, connect the power and Ethernet cables, and configure the system.

Avid NEXIS Configurations

The Avid NEXIS system is available in the following hardware configurations.

Avid NEXIS | E2

The Avid NEXIS | E2 is a 2U Engine with one Avid NEXIS | E2 Controller, two 764W power supply/cooling modules (PCMs), two solid state system drives (400GB), and one Media Pack (see “Media Packs” on page 2).

The Avid NEXIS | E2, with the Avid NEXIS | FS Foundation license, can function as both a storage engine and a System Director for itself and up to four Media Packs, and up to 40 clients. To manage more than four Media Packs in the same shared storage system, you must deploy a System Director Appliance (see “System Director

Appliance” on page 2), which takes over the System Director functions and provides no media storage.

Avid NEXIS | E4

The Avid NEXIS | E4 is a 4U Engine with one Avid NEXIS | E4/SDA Controller, and four 580W power supply/ cooling modules. The Engine has 24 drive slots; two are reserved for the solid state system drives (400GB). The remaining slots support up to two Media Packs (see “Media Packs” on page 2), and two spare media drives. Empty drive slots must be covered with blank plates to maintain proper airflow and cooling.

The Avid NEXIS | E4, with the Avid NEXIS | FS Foundation license, can function as both a storage engine and a System Director for itself and up to four Media Packs, and up to 40 clients. To manage more than four Media Packs in the same shared storage system, you must deploy a System Director Appliance (see “System Director

Appliance” on page 2), which takes over the System Director functions and provides no media storage.

System Director Appliance

The System Director Appliance is a 2U server built from common hardware modules as other Avid NEXIS products. It contains one Avid NEXIS | E4/SDA Controller, two 764W power supply/cooling modules, and two solid state system drives (400GB). The System Director Appliance does not provide media storage; the unused drive slots are covered with blank plates. It runs the System Director for one or more Avid NEXIS engines that collectively contain up to 24 Media Packs, with one of the following licenses:

• A vid NEXIS | FS Extended license — Supports a System Director Appliance managing up to 12 Media Packs and up to 165 clients, with any combination of Avid NEXIS Engines in the same shared storage system.

• A vid NEXIS | FS Advanced license — Supports a System Director Appliance managing from 13 to 24 Media Packs and up to 330 clients, with any combination o f Avid NEXIS Engines in the same shared storage system.

Media Packs

A Medi a Pack is a set of 10 drives, all of which are either 2 TB or 6TB, yieldin g a Media Pack capa city of 20TB or 60TB.

System Details

The Engines and the System Director Appliance are described in more detail in the following sections.

Engine

The Engine is a rack-mountable unit housing the other system components (drives, power supplies). If a component fails, the system is designed to remain operati onal while you replace it. Do not shut down an Engine or the System Director Appliance before replacing a failed part.

Data passes between the Engine and clients through a switch connected to the Engine with one or more 10 Gb Ethernet connections. These connections provide clients access to the data on the media drives.

Avid NEXIS | E2 Engine Front

The front of the Avid NEXIS | E2 has a removable bezel (not shown). Removing the bezel allows access to the drive slots. The Avid NEXIS | E2 supports one Media Pack (10 drives) for media storage and two system drives. As shipped from Avid, the system drives occupy the first two slots in the Engine (0 and 1). Drive slot numbering is shown below.

Avid NEXIS | E2 Rear View

The rear of the Avid NEXIS | E2 provides access to the Controller and the PCMs.

Avid NEXIS | E2 Rear View Features

Callout Description

1 764W PCMs (0=left, 1=right, as viewed from the rear) 2 Avid NEXIS | E2 Controller

Control Panel

The following figure shows the control panel on the Avid NEXIS | E2 and Avid NEXIS | E4 and the System Director Appliance, on the left side of the chassis.

Control Panel on Avid NEXIS | E2, Avid NEXIS | E4, and System Director Appliance

Control Panel Features

Description Status/Purpose

Input/Mute Switch Used to set the LED display and to transition alarm states (depends on VPD setup). System Power LED Green when system is on (operational).

Amber when system is in standby mode (not operational).

Description Status/Purpose

Module Fault LED Amber when there is a system hardware fault. In that case, another LED on the faulty component

Logical Fault LED Amber when something other than the enclosure management system (usually a driv e) fails. Enclosure ID Display Displays the enclosure identification number (optional; useful with multiple enclosure systems)

Avid NEXIS | E4 Front View

The front of the Engine has a removable bezel (not shown). Removing the bezel allows access to the drive slots. The Avid NEXIS | E4 Engine supports two Media Packs (10 drives each) for media storage and two system drives. As shipped from Avid, the system drives occupy the first two slots in the Engine (0 and 1). Drive slot numbering is shown below.

The drives in the Avid NEXIS | E4 Engine are numbered from top left (0) to bottom right (23), as shown.

may be lit.

Avid NEXIS | E4 Rear View

The rear of the Avid NEXIS | E4 provides access to the Controller and the PCMs.

Avid NEXIS | E4 Engine Rear View Features

Callout Description

1 Four 580W PCMs (as viewed from the rear, PCM 0=top left, PCM 1=bottom left, PCM 2=top right,

2 Avid NEXIS | E4/SDA Controller, installed in the top slot by default (identified in error and status messages as

Controllers

Depending on your Avid NEXIS model, the Engine has one of the following Controllers.

Avid NEXIS Model Controller Type Technical Details

Avid NEXIS | E2 Avid NEXIS | E2 Controller Six core controller with 16GB memory. Supports a 10GbE

PCM 3=bottom right)

Controller 0)

switch connection. Labeled “Storage Controller | 10.”

Controller

Avid NEXIS | E4 and System Director Appliance

Avid NEXIS | E4/SDA Controller

Eight core controller with 32GB memory. Supports a 10GbE switch connection.

Labeled “Storage Controller | 20.”

If a Controller fails, see “Replacing a Controller” on page 33. The Controller provides the software management functionality, in some cases including the System Director.

The Controllers are turned on when the power supplies are on. The following figure and table describe the Controller features. Unidentified features are not used.

Controller Features

Description Purpose

Ethernet Connectors The top port, called the Manageme nt Port, is used to connect to a laptop or other

computer to install the Avid NEXIS software and initially configure the system. The port has the following LEDs:

Right side:

• Steady green: Link is active

• Flashing green: Network activity Left side—Network speed:

• Yellow: 1000Mb/s

• Green: 100Mb/s

• Off: 10Mb/s

Power/OK, Fault, and ID LEDs Power/OK: Green when the controller is operating correctly. Flashing green

indicates a controller VPD error. Fault: Amber when the controller has a fault. ID: Blue when the controller is being identified.

POST LEDs Shows the boot progress of the controller. If the controller fails to boot, the LEDs

show the stage in which the error occurred.

Controller identification label Indicates the Controller type, which specifies in which Engine it can be used:

Controller Release Latch To remove the controller from the Engine (see “Replacing a Controller” on page 33) 10GbE Ports Connect to a network switch (see “Connecting the Hardware to a Switch” on

System Director

The System Director maintains all information about the file system. The System Director is either embedded on a Controller in an Avid NEXIS | E2 or Avid NEXIS | E4 Engine, or runs separately on a System Director Appliance. In a multi-Engine Avid NEXIS storage system, there can be only one System Director. If the System Director is embedded, the first Engine configured in a multi-Engine system runs the System Director for the entire system.

The embedded System Director can manage up to four Media Packs, in any combination of Avid NEXIS | E2 and Avid NEXIS | E4 Engines.

The System Director Appliance can manage up to 24 Media Packs, in any combination of Avid NEXIS Engines, with either the Avid NEXIS | FS Extended license (for up to 12 Media Packs) or the Avid NEXIS | FS Advanced license (for between 13 and 24 Media Packs).

• Storage Controller | 10 for Avid NEXIS | E2

• Storage Controller | 20 for Avid NEXIS | E4 and the System Director Appliance

page 15)

The System Director:

• Manages the metadata by storing directory information and file attributes.

• Provides a location to coordinate fil e access modes (read/write ), file locking , range lock ing, performance data collection, logging, file lookup, and directory change tracking for client systems.

• Provides the following information:

- Identity of all connected storage systems

- Information about the drives, power, cooling and Controllers in the configuration

- Names of workspaces

- Lists of users and groups within the system

The System Director does not store client data (media files); these are stored on the Media Packs (drives) within the Engine. System Director metadata is mirrored on the system drives in the Engine, or on the system drives in the System Director Appliance.

System Directors, workgroup servers, and clients must all be synchronized with a common time of day. For information on setting the Network Time Protocol (NTP), see “Software Installation and System Setup” on

page 17.

Media Pack and System Drives

The Avid NEXIS Engines contain varying numbers of M edia Packs, 10 driv es per pack. As shipped from Avid, all the drives in a single Media Pack are either 2TB or 6TB. The System Director Appliance contains no Media Packs, as it is not used for client data storage.

When replacing a failed drive in a Media Pack, make sure to use a drive of the same capaci ty as, or lar ger than, the others in the Media Pack. For more information, see “Replacing a Drive” on page 31 and the Avid NEXIS Administration Guide.

Each Engine and System Director Appliance has two system drives, of 400GB capacity. The System Director, whether running on an Engine or in the System Director Appliance, uses the system drives for metadata, startup files, and other system files. The Engine or System Director Appliance can run with one failed system drive. Avid recommends replacing it as soon as possible.

The system drives typically occupy slots 0 and 1, and the Media Pack drives typically use the remaining slots. To distinguish between the types of drives:

• System drives are labeled similar to the following, indicating the capaci ty, the letters SS for solid state, and a manufacturer serial number:

• Media Pack drives are labeled simila r to the following, indicating the capacity (2TB or 6T B), the abbreviati on 7K2 indicating the drive speed (7200 rpm), and a manufacturer serial number:

System drives are physically 2.5” but are in a 3.5” carrier, like the Media Pack drives.

Avid NEXIS | E2 and Avid NEXIS | E4 Media Pack and System drives

The drives in the Avid NEXIS | E2 and Avid NEXIS | E4 Media Packs have a lock indicator and two LEDs that show the drive status, explained in the following figure and table.

Media Pack Drive and System drives

Callout Description Status

1 Locking window showing drive is locked Red when drive is locked 2 Locking window showing drive is unlocked Black when drive is unlocked 3 Power and activity LED Off—No power

Blinking—I/O activity

4 Fault and identify LED Blinking 1second on, 1 second off—To identify the drive

On—Drive failed Off—OK

Leave failed drives in place until you have a replacement so you mainta in the proper airflow. Obtain a replacement as soon as possible.

Power Supplies

Depending on your Avid NEXIS model, the Engine or System Director Appliance has the following number and type of power supply/cooling modules (PCMs):

• Avid NEXIS | E2 and System Director Appliance — Two 764W PCMs (integrated fans)

• Avid NEXIS | E4 — Four 580W PCMs (integrated fans)

The power supplies are turned on when the power cord is plugged in and the power switch is on.

In the Avid NEXIS | E2 and the System Director Appliance, the PCMs operate in a redundant configuration. For maximum protection from power loss, both PCMs must be plugged in to sep arate electrical ci rcuits and turne d on. With both PCMs plugged in and turned on, the system balances its power needs between them. If one PCM fails, the system can continue operating.

In the Avid NEXIS | E4, the PCMs operate in a dual-redundant configuration. For maximum protection from power loss, each pair of PCMs must be plugged in to separate electrical circuits (for example, two on circuit A and two on circuit B), and all must be turned on. With all four PCMs plugged in and turned on, the system balances its power needs among them.

The Avid NEXIS | E4 can run with any two of the four PCMs working.

Avid NEXIS | E2 (764W) PCM Features

The bottom two LEDs, marked with battery icons, are not used.

Avid NEXIS | E4 (580W) PCM LEDs

The LEDs on the Avid NEXIS | E4 PCM work together to indicate overall module status; in the following table, for each row, all the LEDs must be in the listed state for the definition to apply.

580W Power and Cooling Module (PCM) LED States

AC Fault Fan Fault Power/Module OK DC Fault Definition

For readability, a series of dashes (---) means the LED is OFF.

--- --- --- --- No AC power on any PCM

On --- --- On N o AC power on this PCM

--- --- On --- AC present; PCM OK

--- --- On On PCM fan speed is outside acceptable limits

--- On --- --- PCM fan has failed

On On --- On PCM fault (over temperature, over voltage, or over

current)

--- --- Flashing --- Standby mode

Flashing Flashing --- Flashing PCM firmware download in progress

Leave failed power supply or cooling modules in place until you have a replacement so you maintain the proper airflow. Obta in a replacement as soon as possible.

Cabling

For a list of cables qualified with the Avid system, see “Supported Cabling” on page 15.

2 Connecting the Equipment

This chapter explains how to rack mount and connect the system hardware.

Rack Mounting Guidelines and Requirements

Avid recommends installing the Avid NEXIS hardware in a rack, using the following guidelines:

• If installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment might be greater than room ambient. Make sure the rack environment is compatible with the maximum ambient temperature (Tma) specified by the manufacturer.

• Avoid uneven mechanical loading.

• Make sure your rack enclosure is stable enough to prevent tipping over if using extending sliding rails.

• Follow the equipment nameplate ratings to avoid ove rl oad ing the circuits.

• Maintain reliable grounding of rack-mounted equipment, especially regard ing supply connections other than direct connections to the branch circuit (for example, power strips).

• A vid airflow is from the front of the enclosure to the rear . Make sure nothing blocks airflow to the front panel surface and the rear.

• For normal operation, maintain approximately 2 feet (0.6 meters) of open space in front of and behind the rack. This allows free access to the components in the rack for operating changes or adjustments. For service, maintain approximately 3 feet (1 meter) of open space in front of the rack and 2 feet (0.6 meters) of open space behind the rack. This allows for the removal of any component that needs to be replaced.

• Allow at least 0.5 in (1.3 cm) clearance on top of the enclosure for cover removal.

To ensure the stability of the rack enclosure, install the heaviest equipment in the lower sections of the rack enclosure. Install lighter equipment in the middle and upper sections.

For information about power specification and dimensions see “Specifications and Notices” on page 36.

Mounting the Engine

The Avid NEXIS Engines are designed for 19-inch (483-mm) rack configurations and nee d the following amou nts of space in the rack:

• Avid NEXIS | E2 and the System Director Applian ce each require two vertical rack units of space

• Avid NEXIS | E4 requires four vertical rack units

The rack mount kit can accommodate racks with round, square, or threaded holes, sometimes called broadcast racks. Installation instructions are included on a decal located on the side of one of the bracket rails.

Do not lift the Engine by the handles on the power supply units, cooling modules or Controller – they are not

designed to support the weight of the entire system.

Avid recommends that two people lift the Engine, especially when installing in upper rack units.

To mount an Avid NEXIS | E2, Avid NEXIS | E4 Engine, or a System Director Appliance in the rack:

1. Install the mounting rails using the instructions on the attached label.

2. Slide the Engine or System Director Appliance onto the mounting rails and secure to the rack using the two supplied screws.

3. Insert the Media Pack drives into the empty drive slots (see “Installing the Media Packs” on page 14).

4. Remove the plastic end cap covers from the front of the Engine. (These cover the screws that secure the Engine to the rack in the absence of a bezel.)

5. Attach the bezel to the front of the Engine.

Installing the Media Packs

A Media Pack consists of ten drives.

• An Avid NEXIS | E2 can have one Media Pack.

• An Avid NEXIS | E4 can have one or two Media Packs.

To install the Media Pack drives:

1. Make sure the anti-tamper lock is not engaged. The red lock indicator is visible if the lock is engaged. Un lock the drive using a screwdriver with a Torx T20 bit by rotating the lock counterclockwise until the lock indicator is completely hidden, a s shown in the bottom image in the following figure.

2. Insert the drive into the slot, with the lock mechanism facing left.

3. Push the drive in until the release latch starts to pull inward.

4. Push the release latch in you hear it click shut.

5. Lock the drive with the Torx T20 bit; make sure the red lock icon is fully visible in the viewing window.

Connecting Power to Equipment

The Avid Avid NEXIS | E2 and Avid NEXIS | E4 Engine s and the Sy stem Dire ctor Appliance come with two 10A power cables (North America standard) in the shipping box. You might need to obtain power cords from your local reseller or support depot suitable for your locale.

Plug the power cords into the power supplies on the back of the Engine (and the back of the System Director Appliance, if using one) and then plug the other ends into power outlets on separate circuits. If they are not already in the ON position, turn on the switches on the power supplies.

The system takes a few minutes to perform some internal processes before the fans start running.

Connecting the Hardware to a Switch

See “Supported Switches” on page 31 for a list of supported switches for use with an Avid NEXIS Engine or the System Director Appliance.

You must connect each Engine and, if applicable, the System Director Appliance, to supported switches, which must be networked together. You cannot set up the Engine or the System Director Appliance until they are connected to suitable switches in your network.

For more information on cables and transceivers, see Supported Cabling. The following example shows the connection between an Avid NEXIS | E2 and a Dell Networking N3024 sw itch .

10 Gb Network Connections to Switch for Avid NEXIS | E2 Controller

Use standard duplex LC to LC cables for the 10 Gb connections. Use the supported twinaxial module for the

copper connections. For LC to LC cable specifications, see Supported Cabling.

Supported Cabling

Avid supports the following cable types for connecting an Avid NEXIS system or clients to a switch.

Cable Connections From Engine to Switch, and Switch to Clients

If you need to run your cable greater distances, call Avid Customer Care for supported cable and accessory

information.

Cable Connection Type Connects Connector Style and Maximum Cable Length

Ethernet network cable, Cat 5e or better

Optical cables • 10 Gb port of switch to optical 10 Gb port

• Ethernet shared storage clients

• Controller management port to a laptop or other computer

on the Avid NEXIS Controller

• 10 Gb Client to 10 Gb Switch port

• 10 Gb Ethernet switch to 10 Gb Ethernet switch

RJ45 connector 100 meters (does not apply to the Management Port on the

Controller): For 10 Gb connections between 10GBASE-T clients and the NETGEAR switch, must use Cat 6a or 7 (not available from Avid). For 1 Gb, if using CA T5e the cable must be rated for 350 MHz for maximum length.

The minimum GigE cable length for Avid network products is 6 feet or 2 meters.

The maximum length for optical Ethernet cables is limited by the core diameter (measured in microns) and modal bandwidth (in units of MHz*km).

Avid supports multi-mode fiber (MMF) cable using 850 nm transceivers (1000BASE-SX short distances). Specifications for these cables can be found in the ISO 11801 structured cabling document.

• OM1 (62.5/125) — 10 Gb Ethernet, 33 meters (SR)

• OM2 (50/125) — 10 Gb Ethernet, 82 meters (SR)

• OM3 (50/125) — 10 Gb Ethernet, 300 meters (SR)

• OM4 (50/125) — 10 Gb Ethernet, 550 meters (SR)

Avid supports single-mode fiber cable using 1310 nm transceivers (long distances):

• SMF ITU G.652.A/B 9 micron cable up to 10 km

T winaxial cables • 10 Gb SFP+ port of switch to 10 Gb SFP+

port on the Avid NEXIS Controller

• 10 Gb SFP+ client to 10 Gb SFP+ switch port

No restrictions on cable length other than those imposed by the manufacturers.

3 Software Installation and System Setup

This chapter describes how to install and configure the Avid software on a new Avid NEXIS system. If you have questions, call your Avid representative or your local ACSR.

Before you start the procedures in this chapter, familiarize yourself with the information in Avid NEXIS

System Overview, and make sure the Avid NEXIS Engine is connected to a switch, which is in turn

connected to your network. See “Connecting the Hardware to a Switch” on page 15 and the Avid Network and Switch Guide.

System Setup Information

To complete the software installation and system setup, you will need the following information.

System Setup Information

Required Information Notes

Storage System Name—Identifies the Avid NEXIS system to clients and to all the Engines that belong to the same Avid NEXIS system.

Hostname —Name for the Controller in each Engine. Each Controller must have a unique name. In the first Engine of a multiEngine system, the Controller name also becomes the System Director name.

Controller IP address In a multi-Engine configuration, you will need a separate IP

Names can be up to 64 English alphanumeric characters long, can contain a dash or hyphen (-), must start with a letter, and cannot end with a dash.

The controller in the first Engine in a multi-Engine system becomes the

System Director for the group.

Names can be up to 25 English alphanumeric characters long, can contain a dash or hyphen (-), must start with a letter, and cannot end with a dash.

address for the Controller in each Engine, all of which must be on

the same subnet Netmask and Gateway IP address Must be the same for all Engines in a multi-Engine configuration Optional Information Notes DNS domain, server list and search list If your environment uses DNS, you can enter that information to

allow you to use either the System Director name or the IP address

to connect to the Avid NEXIS system.

For more information, see “What is DNS?” on page 18. NTP server IP addresses You can configure up to two. These must be entered on all Engines

in a multi-Engine configuration. For more information, see “What

is NTP?” on page 18.

Alternatively , enter the local time and time zone information.

What is DNS?

DNS, or Domain Name System, is a distributed naming system that lets you use human -readable and -memorable names for computers in your environment. The Internet uses the same principle; for example, to go to Avid’s website, you enter www.avid.com into a browser. If t he Inte rnet di d not have the abil ity to reso lve that name to an IP address, you would have to remember and enter the IP address for Avid’s website: namely, 198.37.38.15.

Because most people find it easier to remember a name than a number, with a DNS service in your environment, you can use the name you assign to your Avid NEXIS system (for example, MyAv idStorage) instead of the IP address. Then you can enter the name into a browser to open the Management Console and log in. Using DNS is not required; however, the Avid NEXIS supports its use.

What is NTP?

NTP, or Network Time Protocol, is a means of synchronizing the system clocks for all the computers in your environment. This can be important in cases where network-wide operations must happen at the same time, or for logging accuracy, or simply to eliminate potential human error when setting system times manually . Using NTP is not required; however the Avid NEXIS supports its use.

Installing and Setting Up the System

The process of installing and setting up the Avid NEXIS Engine and System Director Appliance, if applicable, consists of the following overall steps:

1. Rack mount the hardware, connect the hardware to power and to a switch, and turn on the pow er supplies. See

“Connecting the Equipment” on page 13.

When you turn on the power supplies, the hardware begins its internal startup processes; it can take several minutes before the system becomes available to log in. The LEDs on the Engine (or System Director Appliance) and power supplies light up. After a few minutes, the power supply fans run at their maximum RPM for the next couple minutes, then slow down to normal RPM.

While the system is performing its startup routines, complete steps 2 and 3.

2. Register the system and download the software onto a computer you can physically connect to the Avid NEXIS hardware. See “Registering the Avid NEXIS and Downloading the Avid NEXIS Software” on

page 18.

3. For each piece of hardware, connect the computer to the hardware and set its IP address to be compatible with the hardware. See “Configuring the Computer’s IP Address” on page 19.

4. Log into the hardware and run the setup wizard, which lets you install the software and configure the system, starting with the System Director Appliance, if applicable. See “Installing the Software and Setting up the

Avid NEXIS System” on page 22.

5. Log into the Management Console and create the file system. See “Creating the File System” on page 25.

6. Bind the Media Packs to the Avid NEXIS file system. See “Binding the Media Packs” on page 27.

Registering the Avid NEXIS and Downloading the Avid NEXIS Software

You must register your system b efore you can download the Avid NEXIS software, then connect a computer to the Avid NEXIS Engine (or System Director Appliance) to install the software and configure the system. Avid suggests downloading the software onto the same computer you will connect to the hardware.

To register the hardware and download the software:

1. Open a browser and go to www.avid.com/activationcard and register your Avid NEXIS system using e the System ID card shipped with your system.

2. After you register, the software will be available in your Avid.com account. Download the Avid NEXIS software kit (a zip file) to a computer that you can physically connect to the Engine or System Director Appliance.

3. Unzip the software kit. You will see the following files and folde rs:

- Client Installers folder

AvidNEXISSetup_6.0.0-xxxxx.bin

- Utilities folder

- Drivers folder

- Licenses folder

Configuring the Computer’s IP Address

To communicate with the Avid NEXIS hardware, the computer must use an IP address in the same subnet as the default IP address on the Controller (169.254.10.10). For this guide, we use the address 169.254.10.20.

This procedure assumes the computer is running a Windows operating system.

To configure the computer’s IP address:

1. Connect a standard Ethernet cable be tween the comput er and the Management port on the Controller of the first (or only) Engine you are setting up, or on the System Director Appliance, if applicable.

Use only the port indicated in the following figure. The other port has not been configured for use.

(the file you will install on the Engine)

2. Open the Windows Control Panel — Network and Sharing Center, then do the following: a. Click Local Area Connection.

b. Click Properties.

c. On the Network tab, select Internet Protocol Version 4 (TCP/IPv4), then click Properties.

d. Click

By default, the Controller IP address on every Av id NEXIS system is set to 169.254.10.10. You must set the IP

address of the computer to 169.254.10.xx, where xx can be anything except chose 169.254.10.20.

Use the following IP address:

255.255.255.0, then click OK.

and enter 169.254.10.20, with a subnet mask of

10. For the purposes of this guide, we

e. Click Close to exit the Local area Network Properties dialog. f. Click Close to exit the Local area Network Status dialog. g. Close the Control Panel.

Installing the Software and Setting up the Avid NEXIS System

Through the setup wizard, you can configure up to four Media Packs into a single shared storage system without a System Director Appliance, or up to 24 Media Packs with a System Director Appliance, identified by a single Storage System Name. This procedure covers all cases and indicates which of these steps applies to configuring multiple Engines.

Each Avid NEXIS Engine and the System Director Appliance, if applicable, must be connected to a switch for the software installation and configuration to work. If you have not yet connected the Avid NEXIS to a switch, see the Avid Network and Switch Guide.

To configure the system:

1. Open a browser and go to https://169.254.10.10:5015

Y o u might see a warn ing about the site’s se curity certificate. Dou ble-check the IP addr ess, and if it is corr ect, cl ick

Continue to this website

2. At the login screen, enter the default password,

se-admin

The wizard starts on the Install page.

a. Click

b. Select the file named

Choose File

Avid NEXIS software kit contents.

to navigate to the location on the comput er where you downloaded and extracted the

AvidNEXISSetup_6.0.0-xxxxx.bin

c. Cli ck Submit.

The Engine installs the software and reboots, displaying messages about the installation progress and the time until the system will reboot.

3. When the system reboots, the Agent login screen is displayed. Log back in to the Agent. The Engine Configuration screen is displayed.

4. In the Engine Configuration area do the following: a. (Required) Enter a Storage System Name. This is the name of the shared storage system containing from

one or multiple Avid NEXIS Engines. (If configuring an additional Engine for the same Avid NEXIS system, enter the same Storage System

Name on each Engine.)

b. (Optional) Enter a value for the Enclosure ID, which will be displayed on the Engine control panel; see

“Avid NEXIS | E2 Engine Front” on page 2. For example, in a four-Engine configuration, you could

number them 01 through 04. If you do not enter a value, the default value (two dashes, or --) is displayed.

c. If this Engine will be functioning as the System director, check the box next to Run System Director.

(This checkbox is not present on a System Director Appliance, which is configured as the System Director automatically.)

5. In the Basic Network Configuration area, enter the following information: a. (Required) A unique host name for the Controller. The first Engine in a multi-Engine system runs the

System Director for the entire Avi d NEXIS shared storage system, so this name is the System Director name as well.

If configuring another Engine for the same Avid NEXIS system, enter a new, unique host name for its Controller.

Make a note of the host name you entered here; you will need it in a later step.

b. (Optional) Enter the DNS domain name for your environment, and one or more DNS server IP addresses,

separated by spaces. In the DNS Search List field, you can also enter alternate DNS names, separated by spaces, that are used

in your environment. These will be used to help resolve the System Director name in a browser.

6. (Required) In the Data Interfaces area, enter the IP address, netmask, and Gateway IP addresses you re ceived from your IT administrator. This sets the address for the interface on the Controller that communicates with the switch. The Controller in the first Engine in a multi-Engine group becomes the System Director.

If configuring another Engine for the same Avid NEXIS system, enter a unique IP address but the same netmask and gateway for the Controller in each additional Engine in the shared storage system.

Make a note of the IP address you entered here; you will need it in a later step.

The Management Interfaces section is displayed for informatio n only and cannot be changed.

7. Click The Time setup screen is displayed.

t To use a Network Time server, check the box and enter IP addresses for up to two NTP servers i n your

environment.

In a multi-Engine configuration, you must enter NTP server or time information on each Engine.

t To manually set the date and time on the Engine, enter the current date, time, and select your time zone

from the drop-down list.

If you configure one or more NTP servers and also manually set the date and time, the NTP servers take

precedence.

8. Click The Administration password screen is displayed.

Changing the Agent password is optional. The password can be up to 8 ASCII characters long.

Be very careful when entering the passwords. If you mistype the new password you will not be able to log in again.

If you change the password, make sure to use the same one on all Engines in a multi-Engine configuration.

9. Click

10. To configure another Avid NEXIS Engine, disconnect th e computer from the Management Port on the first

11. Repeat this procedure until you have configured all the Engines that will be in the Avid NEXIS system.

Make sure all the Engines that will belong to the same Avid NEXIS system have the same Storage System Name.

12. When you have configured all the Engines, disconnect the computer from the Engine. You can optionally

If you want to run the wizard again, open the Agent and click Wizard on the System tab. You can re-run the Wizard either to confirm your entries, or to make changes before you create the file system and bind Media Packs.

Finish

The system reboots again to complete the configuration.

Engine and connect it to the Management Port on the next Engine. The computer is still set to the IP address you configured earlier, which is standard for all Avid NEXIS

Engines you are configuring. You do not need to change the computer’s IP address again.

restore the computer’s IP address to what it was originally. (R epe at t he step s in “Configuring the Computer’s

IP Address” on page 19, but at step 5d, click Obtain an IP address automatically.)

Creating the File System

After you have configured all the Engines for the Avid NEXIS system, create the Avid NEXIS file system to manage the storage.

The A vid NEXIS Administration Guide describes th e GUI for managing the Avid NEXIS system, t he Managemen t Console, in detail. You use the Management Console to complete the setup: creating a file system and binding Media Packs. To get familiar with the Management Console, and for more information on how to use it, see the Avid NEXIS Administration Guide.

To create the Avid NEXIS file system:

1. Open a browser and enter either the host name or the IP address of the System Director . (Th is is the host n ame or IP address for the first Engine in a multi-Engine shared storage system.)

The Management Console login window opens.

2. In the password field, do one of the following: t If you changed the password, enter that password now. The Management Console uses the same

password as the Agent until you create the Avid NEXIS file system.

t Otherwise, enter the default password (

se-admin

3. In the Management Console main window, click System Settings under the Advanced heading.

The System Settings screen is displayed.

4. Click the radio button next to Create File System, then click Apply. The Results field displays the message

message

Success Created file system

Binding the Media Packs

After you have created an active file system, you must bind the Media Packs to the file system. If you have more than one Engine in your configuration, all the Media Packs (from all Engines) are shown in the Management Console on the Media Packs page. You can bind all the Media Packs in one operat ion.

To bind Media Packs to the Avid NEXIS file system:

1. In the Management Console, click Home.

2. Click Media Packs under the System heading.

Creating file system, please wait...

followed by the

3. Click the Media Pack (in a single-engine configuration) or click Select All to select all the Media Packs (in a multi-engine configuration), then click Bind.

Before a Media Pack is bound, it has the same name as the Controller, as shown in the following figure. After the

Media Pack is bound, its name changes to MPnnn, where nnn is a sequential number, starting with 000, assigned by the file system.

When the Media Packs are bound, the system gives them a name, their icons turn green, and the state changes to Bound. Refresh the display to see the change, as shown in the following figure.

4. See the Avid NEXIS Administration Guide for the re maining setu p and co nfiguratio n steps, incl uding c reating Storage Groups, creating Workspaces, and adding users. See the Avid Client Guide for information on installing the Client Manager on all client systems and connecting them to the Avid NEXIS shared storage.

4 Adding and Replacing Hardware

The system is designed to remain operational if a component fails. You can expand your system (add an Engine, add more Media Packs) in real time, within the limits specified by your system configuration (for example, up to four Media Packs with an embedded System Director, or up to 24 Media Packs with a System Director Appliance).

However, do not add any hardware if there are any issues wi th the system. Correct all problems before adding new hardware or making changes to the system, and perform quick checks to verify that the system is in good working order.

Do not lift the Engine by the handles on the power supply units—they are not designed to support the weight.

Always have available a replacement or blank module before removing the old module. When you replace a module, do not leave a bay empty for more than 10 minutes.

Use a suitable anti-static wrist or ankle strap and observe all conventional ESD precautions when handling plug-in modules and components.

You can replace most hardware components without disrupting the system operation.

Collecting Logs for Customer Care

To help Avid evaluate returned components, collect any available system logs from the time the failure occurred, including any event or error messages, and send them to your Customer Care representative when ordering a replacement part.

To collect system logs:

1. In the Management Console, click System Status History.

2. Click Download. A file na med history.zip is created and saved to your default downloads directo r y.

3. Mention this file when ordering a replacement part. Your Customer Care representative can provide information on how to send that file to Avid.

Hardware Faults

LED colors are used consistently throughout the Engine and its components for indicating status:

• Green – good or positive indication

• Flashing green/amber – non-critical condition

•Amber – fault Make sure that you have obtained a replacement module before removing any faulty module.

Observe all conventional ESD precautions when handling Engine modules and components.

If the optional System Director Appliance and Engine are not communicating:

• Verify that the network cables fro m the Engine and the System Director are connected to the same switch.

• Check the indicators on the Controller (see “Engine” on page 2).

Removing the Bezel

On the Avid NEXIS | E2 and Av id NEXIS | E4 Engines, you must remove the bezel to access the media drives.

To remove the bezel:

t Insert your fingers into the rectangular openings on the front of the bezel and gently pull. The bezel is held in

place by small plastic tabs that latch onto the face of the Engine. On the Avid NEXIS | E2 Engine, there are also two small metal posts that snap into holes on the front of the Engine.

t To reattach the bezel, gently snap it onto the front of the Engine.

About Drive Failures

When a drive fails, the drive fault LED illuminates (see “Media Pack and System Drives” on page 7) and the Management Console and Agent display an error (see the Avid NEXIS Administration Guide).

If the failed drive is part of a Media Pack and a spare drive is available, the Media Pack status changes to

rebuilding

failed. If a system drive fails, the Avid NEXIS Engine continues to operate, but you should replace the failed drive as

soon as possible. If both system drives in the same Engine fail, the Engine stops operating because no metadata for writes can be recorded. If the Engine is part of a multi-Engine co nfig urat io n, t he wh ol e sha re d storag e syst em fails due to the loss of the Engine.

When one or more drives in the same Media Pack fail, the impact depends on the number of Workspaces using storage on the Media Pack and the Media Pack Protection Mode on the Workspaces. For example, if three Workspaces are using space on the same Media Pack (in an Avid NEXIS | E2 Engine, for example), and the Workspaces use 0, one-, and two-drive protection respectively, drive failures have the following impact:

Workspace Protection Type Number of Drives Failed Result

0 (unprotected) 1 Workspace unusable 1 1 Workspace remains online 1 2 Workspace unusable 2 1 Workspace remains online 2 2 Workspace remains online

. The Media Pack is also rebuilt when a drive is removed from the Engine, whether or not it has

Drive

2 3 Workspace unusable

When the new drive is inserted, the Avid NEXIS automatically rebuilds the Media Pack or formats and partitions the new system drive, as applicable.

Replacing a Drive

Always replace a system drive or Media Pack drive with an appropriate drive from Avid of the same size as the failed drive:

• Media Pack drives are either 2TB or 6TB

• System drives are 400GB

• The replacement drive must be the same size as the failed drive, with the following exception: In a Media Pack,

you can replace a smaller drive with a larger one (for example, use a 6TB drive to replace a fail ed 2TB drive). The Media Pack uses only 2TB of the space on the larger drive, however. You cannot replace a larger drive with a smaller one.

If you accidentally remove the wrong media drive (for example, you misidentify it for the failed drive) while the Media Pack is reconstructing data for a failed drive, and client I/O is active, all client activity might stop after a brief delay as the system starts another reconstruction process. You can safely reinsert the drive within five minutes of removing it, and then remove the failed drive.

If a system drive fails, the system remains running as long as the other system drive is operating. If both system drives fail, the system shuts down.

Removing a Drive

To remove a drive:

1. Remove the bezel; see “Removing the Bezel” on page 30.

2. Identify the drive to be replaced by looking for the amber LED on the drive that indicates a fault; see “Media

Pack and System Drives” on page 7.

3. Make sure the anti-tamper locks are not engaged. The red arrows on the locks point inwards if the locks are disengaged. Unlock them if necessary by rotating them countercloc kwise using a screwdriver with a Torx T20 bit.

4. Push the drive carrier latch in the direction of the white arrow.

5. Open the drive latch and pull the drive out of th e slot.

Inserting a Drive

To insert a drive:

1. Fully open the drive latch.

2. Insert the drive into the slot with the latch facing left.

3. Push the drive in and push the latch inward until the drive locks in place.

4. Lock the drive.

5. Reattach the bezel.

Adding Media Packs

Within the limits proscribed by your system configuration, you can add Media Packs to an existing, running system.

As a best practice, add Media Packs with the same capacity drives as the other Media Packs in your system. If you want to increase the total capacity of a Storage Group, you can add larger Media Packs and remove the

smaller Media Packs. After you remove the last small Media Pack, the Storage Group can expand to use the extra space. See the Avid NEXIS Administration Guide for more information.

Adding a Media Pack to an Avid NEXIS | E4 Engine

The Avid NE XIS | E4 Engine can contain up to two Media Packs of 10 drives each. If your Avid NEXIS | E4 contains only one Media Pack, you can add another, inserting the drives in any order, in any available slots. The system combines any 10 unassigned drives of the same size into a Media Pack automatically.

To add a Media Pack to a Avid NEXIS | E4 Engine:

1. Remove the bezel; see “Removing the Bezel” on page 30.

2. For each drive, do the following: a. Remove the blank drive plate. b. Fully open the drive latch. c. Insert the media drive into the slot with the latch facing left. d. Push the media drive in and push the latch inward until the drive locks in place. e. Lock the media drive.

3. Reattach the bezel.

Power Supply LEDs

When you encounter a problem with the power supply, check for:

• Missing or damaged power cords

• Incorrect or ungrounded circuits

• Proper power is supplied to the Engine

When the Engine is turned on, all LEDs are lit for a short period to ensure that they are working. This does not

indicate a fault unless the LEDs remain lit after a few seconds. If a power supply’s firmware is being programmed and the download fails, the power supply LEDs will flash.

See “Power Supplies” on page 9 for more information.

Replacing a Power Supply

The power supplies in the Avid NEXIS | E2 and Avid NEXIS | E4 Engines and in the System Director Appliance include cooling fans as well as supplying power to the system. The power supplies are bi-directional; you can insert a power supply into either the left or right slot. When installed on the left side of the Engine, the plug is below the ON/OFF switch. When installed on the right side, the plug is above the ON/OFF switch.

To remove a power supply:

1. Open the strain relief and unplug the power cord.

2. Press the black release latch (see “Power Supplies” on page 9) towards the center of the module.

3. Open the silver latch, which disengages the power suppl y module from the Engine.

To insert a power supply:

1. Position the power supply so that the release latch and handle are closest to the Controller.

2. Slide the power supply into its slot and close the handle until the latch clicks in place.

3. Reconnect the power cord and secure the strain relief.

Replacing a Controller

When a Controller fails, the fault LED will be lit red. at least one good system drive, the Engine keeps running. However, clients cannot access Workspaces while the

Controller is being replaced.

Make sure you have a replacement before removing a failed component. When the Engine power is left on, insert

the new Controller within two minutes of removing the defective Controller.

Make sure you have an appropriate replacement for the failed Controller. See “Avid NEXIS Configurations” on

page 1 for more details.

Replacing a Controller

To replace a Controller:

1. Make note of the locations of all Ethernet cables (to the switch an d Management ports) and disconnect them from the Controller.

2. Pinch the latch on the Controller and pull the handle towards you. This disengages the controller from its connector on the midplane.

3. Pull the Controller out of the Engine.

4. Hold the replacement Controller with the release latch on the bottom.

5. Open the lever all the way.

6. Slide the replacement Controller into its slot until it will go no further.

7. Close the lever until it clicks in place. This will engage the Controller onto its connect or on the midplan e. Th e Engine aut omatically detec ts the new

Controller and automatically configu res it with the soft ware and all the other system information. If the failed Controller was functioning as the System Director, the new Controller will become the System Director.

8. Connect the Ethernet cables to the replacement Controller (if necessary, refer to the notes you made before removing the cables).

Clients can now reconnect and resume using their Workspaces.

Replacing an Engine

If you have a system problem that cannot be fixed by replacing the other hardware components, the problem might be a faulty Engine. You can replace the Engine, reusing the Media Packs, Controllers, and other components from the original Engine.

To replace an Engine:

1. Log in to the Management Console Agent Page > System tab > Network and note the hostname, IP address, and other important network details.

The default Agent Administrator password is “se-admin.”

2. Click the Advanced tab, then click Shutdown.

3. Type the Administrator password into the password field and click Shutdown. Allow one minute for the buffers to clear.

4. Make note of the locations of all Ethernet cables and disconnect them from the failed Controller.

5. Turn both power switches off.

6. Disconnect all Ethernet cables and power cables from the failed Engine.

7. Carefully remove all the media drives, system drives, the Controller, and th e power supplies and put them in a safe place.

8. Remove the failed Engine from the rack.

9. Install the new empty Engine into the rack.

10. Insert all the media drives and system drives into the same slots they were removed from.

11. Insert the Controller and power supplies.

For an Engine with a single Controller, you must insert it into the top slot (as seen from the rear of the Engine). It will not run in any other slot.

When re-using the original Controller in the same Engine, the IP address and software is recognized by the System Director and needs no reconfiguration.

12. Connect all Ethernet and power cables to the new Engine.

13. Turn on the new Engine. Allow two minutes for the new Engine to initialize.

If any of the LEDs indicate an error, call Avid Customer Care.

14. Open the Management Console and verify that the Media Packs are onli ne with a green icon with no Status displayed in the Media Packs page.

If any Status errors are listed, call Avid Customer Care.

15. Verify that media is available to the clients.

Adding an Engine to Your Infrastructure

You can add more Avid NEXIS Engines to your infrastructure to increase available space and allow for more flexible configurations.

An Avid NEXIS environment without a System Director Appliance can su pport up to 4 Media Packs in one shared storage system, in one or more Storage Groups. An Avid NEXIS environment with a System Director Appliance can support up to 24 Media Packs, in any combination of Avid NEXIS Engines.

The Media Packs in each Engine can be added to an existing Storage Group or used to cr eate a new Storage Group.

To add Engines to an existing Avid NEXIS shared storage system, follow the steps in Chapter 2. Bind the Media Packs to the shared Avid NEXIS file system, as described in “Binding the Media Packs” on page 27.

For information on adding the new Media Packs to an existing Storage Group, or creating a new Storage Group, see the Avid NEXIS Administration Guide.

5 Specifications and Notices

This section provides information on the physical and electrical specifications for the Avid NEXIS Engines and the optional external System Director. Avid recommends the use of an Uninterruptible Power Supply and supported network cabling.

Physical

Component Width Depth Height Weight

System Director Appliance 483 mm (19 in) 630 mm (24.8 in) 88.9 mm (3.5 in) 16.7 kg (37 lb) Avid NEXIS | E2 483 mm (19 in) 630 mm (24.8 in) 88.9 mm (3.5 in) 26 kg (57.2 lb) with drives Avid NEXIS | E4 483 mm (19 in) 630 mm (24.8 in) 177.8 mm (7 in) 46 kg (101.41 lb) with drives

Electrical and Power

System Director Appliance Avid NEXIS | E2 Avid NEXIS | E4

Power Supplies Dual 764W Dual 764W Quad 580W Voltage 100 to 240 Vac 100 to 240 Vac 100 to 240 Vac Frequency 60/50 Hz 60/50 Hz 60/50 Hz Power Conversion Efficiency or

Power Consumption Maximum Start-Up Power 764W 764W 1160W BTU/Hr 2607 2607 3958 Average Load Power 200W BTU/Hr 683

a. Estimated

>80% @ 100V, >80% @ 240V (>30% load)

253W 512W 863 1747

>83% @ 100V, >85% @ 240V (>30% load)

Altitude and Temperature

Operating

Component

System Director Appliance 5° to 40° C

Temperature

(41° to 104° F)

Operating Humidity

8% to 80% noncondensing

Operating Altitude Non-operating Altitude

0 to 3000 m (0 to 10,000 ft)

-300 to 12,192 m (-1000 to 40,000 ft)

Component

Operating Temperature

Operating Humidity

Operating Altitude Non-operating Altitude

Avid NEXIS | E2 5° to 40° C

(41° to 104° F)

Avid NEXIS | E4 5° to 40° C

(41° to 104° F)

8% to 80% noncondensing

20% to 80% noncondensing

Shock, Vibration and Noise

Non-

Operational

Component

System Director Appliance

Avid NEXIS | E2 5g 10ms ½ Sine Random 0.21g

Avid NEXIS | E4 5g 10ms ½ Sine Random 0.21g

Shock

5g 10ms ½ Sine Random 0.21g

Operational Vibration

RMS 5-500Hz

operational Shock

20g 10ms ½ Sine Random 1.04g

30g 10ms ½ Sine Random 1.04g

0 to 3000 m (0 to 10,000 ft)

Nonoperational Vibration

RMS 2-200Hz

-300 to 12,192 m (-1000 to 40,000 ft)

Relocation Vibration Acoustics

Swept Sine 0.3g 2200Hz

Sound power operating < 6.5 Bels LWAd @ 23°C

Sound power operating <

7.2Bels L WAd @ 23°C

Approvals

Component EMC Safety

System Director Appliance FCC pt15B Class A, EN55022 Class A,

CISPR 22 Class A, EN 55024, CISPR24, EN61000-3-2/3, CNS13438

Avid NEXIS | E2 FCC pt15B Class A, EN55022 Class A,

CISPR 22 Class A, EN 55024, CISPR24, EN61000-3-2/3, CNS13438

Avid NEXIS | E4 FCC pt15B Class A, EN55022 Class A,

CISPR 22 Class A, EN 55024, CISPR24, EN61000-3-2/3, CNS13438

EN/IEC/UL 60950-1, CNS14336 CB report: CE, UL, cUL, FCC, BSMI, VCCI, CCC (PSU only)

Uninterruptible Power Supply (UPS)

Avid highly recommends you create a separate derived power system for your Avid NEXIS. This provides protection against sudden power surges or losses that could cause you to lose files or experience data corruption.The power outlets need to be served by the same distribution panel. This helps prevent ground loops that can be caused by plugging equipment into power sources with different ground potentials. Make sure there is adequate, dedicated power for each UPS.

Make sure all the electrical work at your site is done by a licensed electrician. The electrical changes must meet country, state, and local electrical codes.

6 Safety and Regulatory Information

This document contains safety and regulatory information for Avid NEXIS hardware.

Warnings and Cautions

c c c c

c c c

This equipment is intended only for installation in a RESTRICTED ACCESS LOCA TION. Never install equipment if it appears damaged. Disconnect the power cord before servicing unit. Only perform the services explicitly described in this document. For services or procedures not outlined in

this document, speak with authorized Avi d service personnel. Follow all warnings and cautions in the procedures. Operate the device within its marked electrical ratings and product usage instructions. If you need to replace a battery in an Avid hardware unit, be sure to use the correct battery type. There

might be a risk of explosion if a battery is replaced by an incorrect type. Dispose of used batteries according to the manufacturer's instructions.

For products with a power switch the main power switch should remain accessible after installation.

Proposition 65 Warning

This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.

FCC Notice

Part 15 of the Federal Communication Co mmission Rule s and Regu lations has establi shed R adio Freque ncy (RF) emission limits to provide an interference free radio frequency spectrum. Many electronic devices produce RF energy incidental to their intended purpose. These rules place electronic equipment into two classes, A and B, depending on the intended use.

Class A devices are those that may be expected to be installed in a business or commercial environment. Class B devices are those that may be expected to be installed in a home or residential environment. The FCC requires devices in both classes to be labeled with the interference likelihood and additional operating instructions. The rating label on the equipment will sho w which class t he produc t is (A or B). Class A product will not have an FCC logo. Class B equipment will have an FCC logo. The information statements differ on the two classes.

Class A Equipment

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to prov ide reasonable protection agai nst harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at personal expense.

Class B Equipment

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment gene ra tes, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined b y turning the equipmen t of f and on, the user is encou raged to try to correct the interference by one or more of the follow in g measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected

• Consult the dealer or an experienced radio or television technician for help

Modifications

The FCC requires the user to be notified that any changes or modifications made to Avid hardware that are not expressly approved by Avid Technology may void the user’s authority to operate the equipment.

Cables

Connections to Avid hardware must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations.

Canadian Notice (Avis Canadien)

Class A Equipment

This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

Class B Equipment

This Class B digital apparatus meets all requirements of the Canadian In terference-Causing Equipment Regulations.

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

LED Safety Notices

A vid hardware might contain LED or Laser devices for communication use. These devices are compli ant with the requirements for Class 1 LED and Laser Products and are safe in the intended use. In normal operation the output of these laser devices does not exceed the exposure limit of the eye and cannot cause harm.

Standard to which conformity is declared: (Class 1 LED Product per IEC 60825-1:2007)

European Union Declaration of Conformity

Declaration of conformity Konformitätserklärung Déclaration de conformité Declaración de Confomidad Verklaring de overeenstemming Dichiarazione di conformità

We/Wir/Nous/WIJ/Noi: Avid Technology

75 Network Drive Burlington, MA, 01803 USA

European Contact: Nearest Avid Sales and Service Office or Avid Technology International B.V. Sandyford Industrial Estate Unit 38, Carmanhall Road Dublin 18, Ireland

declare under our sole responsibility that the product, erklären, in alleniniger Verantwortung,daß dieses Produkt, déclarons sous notre seule responsabilité que le produit, declaramos, bajo nuestra sola responsabilidad, que el producto, verklaren onder onze verantwoordelijkheid, dat het product, dichiariamo sotto nostra unica responsabilità, che il prodotto,

Product Name(s): A vid AS3000 Model Number(s): 7020-30088-XX

Product Option(s): This declaration covers all options for the above product(s). to which this declaration relates is in conformity with the following standard(s) or other normative documents.

auf das sich diese Erklärung bezieht, mit der/den folgenden Norm(en) oder Richtlinie(n) übereinstimmt. auquel se réfère cette déclaration est conforme à la (aux) norme(s) ou au(x) document(s) normatif(s). al que se refiere esta declaración es conforme a la(s) norma(s) u otro(s) documento(s) normati vo(s). waarnaar deze verklaring verwijst, aan de volende norm(en) of richtlijn(en) beantwoordt. a cui si riferisce questa dichiarazione è conforme alla/e seguente/i norma/o documento/i normativo/i.

The requirements of the European Council: Safety: Directive 2006/95/EC UL 60950-1, 2nd edition

CAN/CSA-C22.2 No. 60950-1-07; 2007 IEC 60950-1, 2nd edition EN 60950-1:2006

EMC: Directive 2004/108/EC EN55022:2006 /A1:2007

EN55024:1998 /A1:2001 /A2:2003 EN61000-3-2:2006 EN61000-3-3:2008

Issued In Burlington MA, USA 2011

Disposal of Waste Equipment by Users in the European Union

This symbol on the product or its packaging indicates that this product must not be disposed of with other wast e. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic e quipment. The separate collection and recycling of your waste equipment at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city recycling office or th e dealer from whom you purchased the product.

Argentina Conformity

Made in USA

Australia and New Zealand EMC Regulations

Ken Hopkins Avid Technology (Aust) Pty Ltd c/o – Elliot House Suite 810, Level 8 140 Arther St North Sydney NSW – 2060

Japan EMC Regulations

Class A Equipment

This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take corrective actions. VCCI-A

Korean EMC Regulations

Class A Equipment

Please note that this equipment has obtained EMC registration for commercial use. In the event that it has been mistakenly sold or purchased, please exchange it for equipment certified for home use.

Taiwan EMC Regulations

Taiwan EMC Regulations BSMI Class A EMC Warning

Warning Statement

1. UV ray radiation

- Following statement or equivalent:

- Following marking or other equivalent marking:

2. Operator touchable area protection

Operation manual should have following statement and statement should be shown on device, or put on similar sentence:

3. Heat-related hazards

Injury may result from high temperatures under normal operating conditions, causing:

- Burns due to contact with hot accessible parts

- Degradation of insulation and of safety-critical components

- Ignition of flammable liquids Examples of measures to reduce risks include:

- Taking steps to avoid high temperature of accessible parts

- Avoiding temperatures above the ignition point of li quids

- Provision of marking to warn USERS where access to hot part s is un avoidable

High temperature warning marking — you may use the following high temperature warning marking:

4. Mechanical hazards Injury may result from:

- Sharp edges and corners

- Moving parts which have the potential to cause injury

- Equipment instabil ity

- Flying particles from imploding cathode ray tubes and exploding high pressure lamps Examples of measures to reduce risks include:

- Rounding of sharp edges and corners

-Guarding

- Provision of SAFETY INTERLOCKS

- Providing sufficient stability to free-standing equipment

- Selecting cathode ray tubes and high pressure lamps that are resistant to implosion and explosion

respectively

- Provision of markings to warn USERS where access is unavoidable

5. Radiation Injury to USERS and to SERVICE PERSONS may result from some forms of radiation emitted by

equipment. Examples are sonic (acoustic), radio frequency, infra-red, ultraviolet and ionizing radiation, and high intensity

visible and coherent light (lasers). Examples of measures to reduce risks include:

- Limiting the energy level of potential radiation sources

- Screening radiation sources

- Provision of SAFETY INTERLOCKS

- Provision of markings to warn USERS where exposure to the radiation hazard is unavoidable

6. Chemical hazards Injury may result from contact with some chemicals or from inhalation of their vapors and fumes. Examples of measures to reduce risks include:

- Avoiding the use of constructional and consumable materials likely to cause injury by contact or

inhalation during intended and normal conditions of use

- Avoiding conditions likely to cause leakage or vaporization

- Provision of markings to warn USERS about the hazards

7. Safety warning statement for equipment that is under hazardous voltages

8. Equipment with touch current exceeding 3.5 mA

One of the following labels, or a label with similar wording, shall be affixed adjacent to the equipment AC MAINS SUPPLY connection :

9. An EUT that provides TELECOMMUNICATIONS NETWORK connection ports for connection of

multiple items of other telecommunications equipment shall not create a hazard for USERS and TELECOMMUNICATIONS NETWORK SERVICE PERSONS due to summation of T OU C H CURRENT

10. Replaceable batteries

If an equipment is provided with a replaceable battery, and if replacement by an incorrect type could result in an explosion (for example, with some lithium batteries), the following applies:

- If the battery is placed in an OPERATOR ACCESS AREA, there shall be a marking close to the battery

or a statement in both the operating and the servicing instructions

- If the battery is placed elsewhere in the equipment, there shall be a marking close to the battery or a

statement in the servicing instructions

The marking or statement shall include the following or similar text:

11. Warning to service persons

Suitable markings shall be provided on the equipment or a statement shall be provided in the servicing instructions to alert a SERVICE PERSON to a possible hazard, where both of the following conditions exist:

- Where a fuse is used in the neutral of single-phase equipment either permanently connected or provided

with a non-reversible plug

- Where, after operation of the fuse, parts of the equipment that remain energized might represent a hazard

during servicing

The following or similar wording is regarded as suitable:

Index

Access to system 13 Accidental drive removal 31 Agent

default password 34 anti-static wrist or ankle strap 29 Argentina Conformity 42 Attaching the bezel 30 Australia EMC regulations 43 Avid

online support iv

training services v

Bezel

attaching 30

removing 30 Binding Media Packs 25, 27

Cables

Category 5 or 6 16

LC optical 15

length 16

micron 16

multi-mode fiber 16

OM2, OM3 16

optical 16

space for connecting 13

specifications 16

supported 12, 15 Canadian

interference causing equipment regulations 40, 43 Category 5 or 6 cables 16 Chassis See Engine Clearance around equipment 13 Components, space to work 13 Computer

configuring IP address 18, 19

connecting to Avid NEXIS Engine 18, 19 Configuring

Engine 22

IP address on computer for setup 18, 19 Connecting cables 13, 15 Control panel 3 Controller 2, 4, 5

hostname 17

IP address 17

LEDs 6 location 2, 4, 5 replacing 33 shutdown 34 valid replacement 33

Cooling modules

LEDs 9 status 9

Creating the Avid NEXIS file system 25

DNS

domain 17 search list 17

servers 17 Downloading software kit 18, 19 Drive failures

about 30 Drives

anti-tamper lock 7

capacity 7

label 7

LEDs 7, 8

Media Packs 7

removing 31

removing by accident 31

replacing 31

slot locations 7

status 7

types of 7

EIA rack units

Engine 13 Engine

configuring 22

connecting switch 15

continuous operation 29

cooling modules 9

front panel 3

front view 2, 4

input/mute switch 3

installing software 22

LEDs 3

power LED 3

power supplies 2, 4, 5

rear view 2, 4, 5

replacement 34

unit ID LED 3 ESD precautions 30 European Union notice 41 Extracting software kit 18, 19

FCC notice 39 File system

creating 25 Front panel controls 3

connecting computer to 19 Maximum cable length 16 Media Pack drives

capacity 7

label 7

slot locations 7 Media Packs 7

binding 25, 27

binding to file system 27

replacement drive size 31 Micron cable 16 Modal bandwidth 16 Multi-mode fiber cable 16

Gateway and netmask 17

Hardware

faults 29 replacement 29 status LEDs 29

Hostname

allowed characters 17 Controller 17 max length 17 System Director 17

Installation

next steps 27 overview 18

IP address

Controller 17 for computer used in setup 18, 19 NTP servers 17

LC cables 15 LEDs

Controller 6 drives 8 Engine 3 Engine ID 3 hardware status 29

Length, cable 16

Management port

connecting computer to 18

Managment port

Netmask and gateway 17 New Zealand EMC regulations 43 NTP servers

IP addresses 17

Online support iv Optical cable 16

Power

LED 3 Power supplies

Engines 9

LEDs 9

location 2, 4, 5

minimum number for operation 29

status 9

Rack

requirements 13 Regulatory information 39 Removing

bezel 30

drive 31 Repeating the setup wizard 25 Replacing

Controller 33

drive 31

engine 34 Requirements for rack mounting 13 Running Setup again 25

Safety information 39 Servicing, space for 13 Setup

running again 25 Shutdown 34 Software

installing on Engine 22 Software kit

contents of 18, 19

downloading 18, 19

extracting 18, 19 Space for accessing components 13 Storage System Name

allowed characters 17

defined 17

length 17 Supported cables 15 Switch

connecting to Engine 15

required hardware 15 System Director 6

functions 7

hostname 17 System drives

capacity 7

label 7

replacement size 31

slot locations 7

Taiwan EMC regulations 44 Training services v Troubleshooting iv

Wizard

running again 25

Avid

75 Network Drive Burlington, MA 01803-2756 USA

Technical Support (USA)

Visit the Online Support Center at www.avid.com/support

Product Information

For company and product information, visit us on the web at www.avid.com

Pinnacle Systems NEXIS - 6.0 Maintenance Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Using This Guide

Symbols and Conventions

If You Need Help

Accessing the Online Documentation

Avid Training Services

1 Avid NEXIS System Overview

Avid NEXIS Configurations

Avid NEXIS | E2

Avid NEXIS | E4

System Director Appliance

Media Packs

System Details

Engine

Cabling

2 Connecting the Equipment

Rack Mounting Guidelines and Requirements

Mounting the Engine

Installing the Media Packs

Connecting Power to Equipment

Connecting the Hardware to a Switch

Supported Cabling

3 Software Installation and System Setup

System Setup Information

What is DNS?

What is NTP?

Installing and Setting Up the System

Registering the Avid NEXIS and Downloading the Avid NEXIS Software

Configuring the Computer’s IP Address

Installing the Software and Setting up the Avid NEXIS System

Creating the File System

Binding the Media Packs

4 Adding and Replacing Hardware

Collecting Logs for Customer Care

Hardware Faults

Removing the Bezel

About Drive Failures

Replacing a Drive

Removing a Drive

Inserting a Drive

Adding Media Packs

Adding a Media Pack to an Avid NEXIS | E4 Engine

Power Supply LEDs

Replacing a Power Supply

Replacing a Controller

Replacing a Controller

Replacing an Engine

Adding an Engine to Your Infrastructure

5 Specifications and Notices

Physical

Electrical and Power

Altitude and Temperature

Shock, Vibration and Noise

Approvals

Uninterruptible Power Supply (UPS)

6 Safety and Regulatory Information

Warnings and Cautions

Proposition 65 Warning

FCC Notice

Class A Equipment

Class B Equipment

Modifications

Cables

Canadian Notice (Avis Canadien)

Class A Equipment

Class B Equipment

LED Safety Notices

European Union Declaration of Conformity

Disposal of Waste Equipment by Users in the European Union

Argentina Conformity

Australia and New Zealand EMC Regulations

Japan EMC Regulations

Class A Equipment

Korean EMC Regulations

Class A Equipment

Taiwan EMC Regulations

Index