Pinnacle Systems NEXIS - 19.2 Maintenance Guide

Avid NEXIS

Setup and Maintenance Guide

February 2019

Legal Notices

Product specifications are subject to change without notice and do not represent a commitment on the part of Avid Technology, Inc.

This product is subject to the terms and conditions of a software license agreement provided with the software. The product may only be used in accordance with the license agreement.

This product may be protected by one or more U.S. and non-U.S patents. Details are available at www.avid.com/patents.

Part of the software embedded in this product is gSOAP software.

THE SOFTWARE IN THIS PRODUCT WAS IN PART PROVIDED BY GENIVIA INC AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

This guide is protected by copyright. This guide is for your personal use and may not be reproduced or distributed, in whole or in part, without permission of Avid. Reasonable care has been taken in preparing this guide; however, it may contain omissions, technical inaccuracies, or typographical errors. Avid Technology, Inc. disclaims liability for all losses incurred through the use of this document. Product specifications are subject to change without notice.

The following disclaimer is required by Apple Computer, Inc.:

APPLE COMPUTER, INC. MAKES NO WARRANTIES WHATSOEVER, EITHER EXPRESS OR IMPLIED, REGARDING THIS PRODUCT, INCLUDING WARRANTIES WITH RESPECT TO ITS MERCHANTABILITY OR ITS FITNESS FOR ANY PARTICULAR PURPOSE. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY PROVIDES YOU WITH SPECIFIC LEGAL RIGHTS. THERE MAY BE OTHER RIGHTS THAT YOU MAY HAVE WHICH VARY FROM STATE TO STATE.

The following disclaimer is required by Sam Leffler and Silicon Graphics, Inc. for the use of their TIFF library:

Permission to use, copy, modify, distribute, and sell this software [i.e., the TIFF library] and its documentation for any purpose is hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in all copies of the software and related documentation, and (ii) the names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific, prior written permission of Sam Leffler and Silicon Graphics.

THE SOFTWARE IS PROVIDED “AS-IS” AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.

The following disclaimer is required by the Independent JPEG Group:

This software is based in part on the work of the Independent JPEG Group.

This Software may contain components licensed under the following conditions:

Redistribution and use in source and binary forms are permitted provided that the above copyright notice and this paragraph are duplicated in all such forms and that any documentation, advertising materials, and other materials related to such distribution and use acknowledge that the software was developed by the University of California, Berkeley. The name of the University may not be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED ``AS IS'' AND WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Permission to use, copy, modify, and distribute this software and its documentation for any purpose and without fee is hereby granted, provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation. This software is provided "as is" without express or implied warranty.

Permission to use, copy, modify, distribute, and sell this software for any purpose is hereby granted without fee, provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation, and that the name of Daniel Dardailler not be used in advertising or publicity pertaining to distribution of the software without specific, written prior permission. Daniel Dardailler makes no representations about the suitability of this software for any purpose. It is provided "as is" without express or implied warranty.

Permission to use, copy, modify, and distribute this software for any purpose without fee is hereby granted, provided that this entire notice is included in all copies of any software which is or includes a copy or modification of this software and in all copies of the supporting documentation for such software.

THIS SOFTWARE IS BEING PROVIDED "AS IS", WITHOUT ANY EXPRESS OR IMPLIED WARRANTY. IN PARTICULAR, NEITHER THE AUTHOR NOR AT&T MAKES ANY REPRESENTATION OR WARRANTY OF ANY KIND CONCERNING THE MERCHANTABILITY OF THIS SOFTWARE OR ITS FITNESS FOR ANY PARTICULAR PURPOSE.

This product includes software developed by the University of California, Berkeley and its contributors.

The following disclaimer is required by Paradigm Matrix:

Portions of this software licensed from Paradigm Matrix.

The following disclaimer is required by Ray Sauers Associates, Inc.:

“Install-It” is licensed from Ray Sauers Associates, Inc. End-User is prohibited from taking any action to derive a source code equivalent of “Install-It,” including by reverse assembly or reverse compilation, Ray Sauers Associates, Inc. shall in no event be liable for any damages resulting from reseller’s failure to perform reseller’s obligation; or any damages arising from use or operation of reseller’s products or the software; or any other damages, including but not limited to, incidental, direct, indirect, special or consequential Damages including lost profits, or damages resulting from loss of use or inability to use reseller’s products or the software for any reason including copyright or patent infringement, or lost data, even if Ray Sauers Associates has been advised, knew or should have known of the possibility of such damages.

The following disclaimer is required by Videomedia, Inc.:

“Videomedia, Inc. makes no warranties whatsoever, either express or implied, regarding this product, including warranties with respect to its merchantability or its fitness for any particular purpose.”

“This software contains V-LAN ver. 3.0 Command Protocols which communicate with V-LAN ver. 3.0 products developed by Videomedia, Inc. and V-LAN ver. 3.0 compatible products developed by third parties under license from Videomedia, Inc. Use of this software will allow “frame accurate” editing control of applicable videotape recorder decks, videodisc recorders/players and the like.”

The following disclaimer is required by Altura Software, Inc. for the use of its Mac2Win software and Sample Source Code:

The following disclaimer is required by Interplay Entertainment Corp.:

The “Interplay” name is used with the permission of Interplay Entertainment Corp., which bears no responsibility for Avid products.

This product includes portions of the Alloy Look & Feel software from Incors GmbH.

This product includes software developed by the Apache Software Foundation (http://www.apache.org/).

This product may include the JCifs library, for which the following notice applies:

Avid Interplay contains components licensed from LavanTech. These components may only be used as part of and in connection with Avid Interplay.

Attn. Government User(s). Restricted Rights Legend

U.S. GOVERNMENT RESTRICTED RIGHTS. This Software and its documentation are “commercial computer software” or “commercial computer software documentation.” In the event that such Software or documentation is acquired by or on behalf of a unit or agency of the U.S. Government, all rights with respect to this Software and documentation are subject to the terms of the License Agreement, pursuant to FAR §12.212(a) and/or DFARS §227.7202-1(a), as applicable.

Trademarks

Avid, the Avid Logo, Avid Everywhere, Avid DNXHD, Avid DNXHR, Avid NEXIS, AirSpeed, Eleven, EUCON, Interplay, iNEWS, ISIS, Mbox, MediaCentral, Media Composer, NewsCutter, Pro Tools, ProSet and RealSet, Maestro, PlayMaker, Sibelius, Symphony, and all related product names and logos, are registered or unregistered trademarks of Avid Technology, Inc. in the United States and/or other countries. The Interplay name is used with the permission of the Interplay Entertainment Corp. which bears no responsibility for Avid products. All other trademarks are the property of their respective owners. For a full list of Avid trademarks, see: http://www.avid.com/US/about-avid/legal-notices/trademarks.

The following disclaimer is required by Apple Computer, Inc.:

Avid NEXIS Setup and Maintenance Guide • Issue Date February 2019 • This document is distributed by Avid in online (electronic) form only, and is not available for purchase in printed form.

iii

Using This Guide ................................................................................................................................ vii

Symbols and Conventions .................................................................................................................................. vii

If You Need Help................................................................................................................................................. vii

Accessing the Online Documentation ................................................................................................................ viii

Avid Training Services ....................................................................................................................................... viii

Chapter 1 Avid NEXIS System Overview .................................................................................................... 1

Avid NEXIS Platforms .......................................................................................................................................... 1

Supported Configurations .................................................................................................................................... 2

System Details ..................................................................................................................................................... 3

Engines and System Director Appliance....................................................................................................... 3

Controller Functions and Redundant Controller Operation ......................................................................... 13

Types of Controllers .................................................................................................................................... 13

System Director Functionality ..................................................................................................................... 16

Media Pack and System Drives .................................................................................................................. 17

Power Supplies .......................................................................................................................................... 20

Chapter 2 Connecting the Equipment....................................................................................................... 25

Rack Mounting Guidelines and Requirements................................................................................................... 25

Mounting the Engine or Avid NEXIS | SDA........................................................................................................ 25

Installing the Media Packs (E2, E2 SSD, E4) .................................................................................................... 29

Installing Media Pack Drives (E5, E5 NL) .......................................................................................................... 29

Connecting Power to Equipment ....................................................................................................................... 30

Connecting the Hardware to a Switch................................................................................................................ 30

Enabling Link Aggregation ................................................................................................................................. 32

Chapter 3 Software Installation and System Setup ................................................................................. 34

System Setup Information.................................................................................................................................. 34

Understanding the Shared Name Space ........................................................................................................... 35

What is DNS? .................................................................................................................................................... 35

What is NTP?..................................................................................................................................................... 36

Installing and Setting Up the System ................................................................................................................. 36

Registering the Avid NEXIS and Downloading the Avid NEXIS Software .................................................. 36

Configuring the Computer’s IP Address...................................................................................................... 37

Installing the Software and Setting up the Avid NEXIS System.................................................................. 41

Chapter 4 Adding and Replacing Hardware ............................................................................................. 45

Collecting Logs for Customer Care.................................................................................................................... 45

Hardware Faults................................................................................................................................................. 45

About Drive Failures .......................................................................................................................................... 46

Identifying the Slot Number for a Failing or Failed Drive ................................................................................... 47

Removing the Bezel........................................................................................................................................... 47

Replacing a Drive............................................................................................................................................... 47

Removing a Drive (2U and 4U Chassis) ..................................................................................................... 48

Inserting a Drive (2U and 4U Chassis)........................................................................................................ 48

Removing a Drive (E5 and E5 NL).............................................................................................................. 48

Inserting a Drive (E5 and E5 NL) ................................................................................................................ 49

Adding Media Packs .......................................................................................................................................... 49

Adding a Media Pack to an Engine (2U and 4U) ........................................................................................ 50

Adding a Media Pack to an Engine (5U) ..................................................................................................... 50

Power Supply LEDs ........................................................................................................................................... 51

Replacing a Power Supply (2U and 4U) ............................................................................................................ 51

Replacing a Cooling Module (5U only) .............................................................................................................. 52

Replacing a Power Supply (5U)......................................................................................................................... 52

Installing a Redundant Controller....................................................................................................................... 53

About Controller Failures ................................................................................................................................... 55

Replacing a Controller................................................................................................................................. 56

Removing or Replacing a Chassis..................................................................................................................... 56

Adding an Engine to Your Infrastructure............................................................................................................ 58

Chapter 5 Specifications and Notices....................................................................................................... 60

Physical.............................................................................................................................................................. 60

Electrical and Power .......................................................................................................................................... 60

Altitude and Temperature .................................................................................................................................. 61

Shock, Vibration and Noise................................................................................................................................ 61

Approvals ........................................................................................................................................................... 62

Uninterruptible Power Supply (UPS).................................................................................................................. 62

Warnings and Cautions...................................................................................................................................... 63

Proposition 65 Warning...................................................................................................................................... 63

FCC Notice ........................................................................................................................................................ 63

Class A Equipment...................................................................................................................................... 64

Class B Equipment...................................................................................................................................... 64

Modifications ............................................................................................................................................... 64

Cables ......................................................................................................................................................... 64

Canadian Notice (Avis Canadien)...................................................................................................................... 64

Class A Equipment...................................................................................................................................... 64

Class B Equipment...................................................................................................................................... 64

LED Safety Notices............................................................................................................................................ 65

European Union Declaration of Conformity ....................................................................................................... 65

Disposal of Waste Equipment by Users in the European Union........................................................................ 66

Argentina Conformity ......................................................................................................................................... 67

Australia and New Zealand EMC Regulations................................................................................................... 67

Japan EMC Regulations .................................................................................................................................... 67

Class A Equipment...................................................................................................................................... 67

Korean EMC Regulations .................................................................................................................................. 67

Class A Equipment...................................................................................................................................... 67

Taiwan EMC Regulations .................................................................................................................................. 68

Index .................................................................................................................................................... 72

Using This Guide

The A vid NEXIS® media network provides a high-performance distributed file system that contains high-capacity shared media storage for workgroups of connected Avid

Symbols and Conventions

Avid documentation uses the following symbols and conventions:

Symbol or Convention Meaning or Action

A note provides important related information, reminders, recommendations, and strong suggestions.

A caution means that a specific action you take could cause harm to your computer or cause you to lose data.

A warning describes an action that could cause you physical harm. Follow the guidelines in this document or on the unit itself when handling electrical equipment.

A user tip provides a helpful hint that can aid users in getting the most from their system.

n n

A shortcut shows the user keyboard or mouse shortcuts for a procedure or command.

> This symbol indicates menu commands (and subcommands) in the order you select them. For

example, File > Import means to open the File menu and then select the Import command.

editing workstations.

(Windows), (W indows only), (Macintosh), or (Macintosh only)

Bold font Bold font is primarily used in task instructions to identify user interface items and keyboard

Italic font Italic font is used to emphasize certain words and to indicate variables.

Courier Bold font

Ctrl+key or mouse action Press and hold the first key while you press the last key or perform the mouse action. For

| (pipe character) The pipe character is used in some Avid product names, such as Interplay | Production. In this

If You Need Help

If you are having trouble using your Avid product:

This symbol indicates a single-step procedure. Multiple arrows in a list indicate that you perform one of the actions listed.

This text indicates that the information applies only to the specified operating system, either Windows or Macintosh OS X.

sequences.

Courier Bold font identifies text that you type.

example, Command+Option+C or Ctrl+drag.

document, the pipe is used in product names when they are in headings or at their first use in text.

1. Retry the action, carefully following the instruc tions given for that task in this guide. It is esp ecially important to check each step of your workflow.

2. Check the latest information that might have become available after the documentation was published. New information is available in the ReadMe PDF document, available online.

Always check online for the most up-to-date release notes or ReadMe because the online version is updated whenever new information becomes available. To view the online versions, visit the Knowledge

Base at www.avid.com/US/support.

3. Check the documentation that came with your Avid application or your hardware for maintenance or hardware-related issues.

4. Visit the online Knowledge Base at www.avid.com/US/support. Online services are available 24 hours per day, 7 days per week. Search this online Knowledge Base to find answers, to view error messages, to access troubleshooting tips, to download updates, and to read or join online message-board discussions.

Accessing the Online Documentation

The Avid online documentation contains all the product documentation in PDF format and Help files where relevant. You can access the documentati on on the Knowledge Base page for your release. Download and install Acrobat Reader before you access the PDF documentation.

Avid Training Services

Avid makes lifelong learning, career advancement, and personal development easy and convenient. Avid understands that the knowledge you need to differentiate yourself is always changing, and Avid continually updates course content and offers new training delivery methods that accomm odate your pressured and competitive work environment.

For information on courses/schedules, training centers, certifications, courseware, and books, please visit

www .avid.com/support and follow the Training links, or call Avid Sales at 800-949-AVID (800-949-2843).

viii

1 Avid NEXIS System Overview

The Avid NEXIS system is a shared storage solution for acquisition, creative, distribution, and archive media workflows. Avid network storage systems are built for media and entertainment. They enable multiple clients to share, capture, play, and edit video and audio media.

Clients access A vid NEXIS systems through external switch connections. The Avid NEXIS Management Console provides workspace and system management functionality.

This chapter provides an overview of the Avid NEXIS system and the basic function of each component. Other chapters in this guide describe how to install the system in a rack, connect the power and Ethernet cables, and configure the system.

Avid NEXIS Platforms

The Avid NEXIS system is available in the following hardware platforms. For more information, see “System

Details” on page 3.

Model Size Features

Avid NEXIS | PRO 2U One Controller, two 764W power supply/cooling modules (PCMs), two solid state

system drives, and one Media Pack (10 drives)

Avid NEXIS | E2 SSD 2U One Controller, two 764W power supply/cooling modules (PCMs), two solid state

system drives, and one SSD Media Pack (10 drives)

Avid NEXIS | E2 2U One or two Controllers, two 764W power supply/cooling modules (PCMs), two

solid state system drives, and one Media Pack (10 drives)

Avid NEXIS | E4 4U One or two Controllers, four 580W power supply/cooling modules, two solid state

system drives, and up to two Media Packs (20 drives) Empty drive slots must be covered with blank plates to maintain proper airflow and

cooling.

Avid NEXIS | E5 5U One or two Controllers with 40GbE NICs, two 2200W power supplies, two solid

state system drives, five fan modules, up to eight Media Packs (80 drives) and two spare media drives.

Avid NEXIS | E5 NL 5U One or two Controllers with 10GbE NICs, two 2200W power supplies, two solid

state system drives, five fan modules, up to eight Media Packs (80 drives) and two spare media drives.

Model Size Features

Avid NEXIS | SDA (System Director Appliance)

2U Server built from common hardware modules as other Avid NEXIS products.

Contains one or two Controllers, two 764W power supply/cooling modules, and two solid state system drives.

The A vid NEXIS | SDA does not provide media storage; the unused drive slots are covered with blank plates.

The A vid NEXIS | SDA must be used with any E-Series configuration of more than four Media Packs, and with all configurations that include an Avid NEXIS | E5 or Avid NEXIS | E5 NL.

Cannot be used with Avid NEXIS | PRO.

Supported Configurations

The Avid NEXIS hardware can be configured into a single shared storage system, using a single name space, in any of the following ways.

Configurations with an Embedded System Director

All configurations running an embedded System Director use the Avid NEXIS | FS Foundation license.

Avid NEXIS Model Functionality

Avid NEXIS | PRO Provides media storage and runs the System Director. Can manage up to four Media Packs (four

Avid NEXIS | PRO Engines). Avid NEXIS | PRO cannot be combined with Avid NEXIS E-series (Enterprise class) Engines or

the System Director Appliance Supports up to 30 connected clients, 24 of which can be active at the same time

Avid NEXIS | E2 SSD Provides media storage and runs the System Director. Can be combined with Avid NEXIS | E2,

Avid NEXIS | E2 SSD, and Avid NEXIS | E4, up to a total of four Media Packs. For more than four Media Packs deploy a Avid NEXIS | SDA.

Avid NEXIS | E2 SSD cannot be combined with Avid NEXIS | PRO Engines.

Avid NEXIS | E2 System Director runs on the Avid NEXIS | E2 Engine, which also provides storage. Can be

combined with Avid NEXIS | E2, Avid NEXIS | E2 SSD and Avid NEXIS | E4, up to a total of four Media Packs. For more than four Media Packs deploy a Avid NEXIS | SDA.

Supports up to 40 clients.

Avid NEXIS | E4 System Director runs on the Avid NEXIS | E4 Engine, which also provides storage. Can be

combined with Avid NEXIS | E2, Avid NEXIS | E2 SSD and Avid NEXIS | E4, up to a total of four Media Packs. For more than four Media Packs deploy a Avid NEXIS | SDA

Supports up to 40 clients.

Configurations with an External System Director (System Director Appliance)

The Avid NEXIS | SDA runs the System Director (but does not provide media storage) for configurations that exceed the limits of the embedded System Director. The Avid NEXIS | SDA uses either the Avid NEXIS | FS Extended license or the Avid NEXIS | FS Advanced license, depending on how many Media Packs or clients you want to manage. See the Avid NEXIS ReadMe for license details.

An Avid NEXIS | SDA cannot be used with Avid NEXIS | PRO.

Engine Protection (Media Mirroring) Configurations

Mirrored Workspaces protect against the failure of an entire Engine (all of its Media Packs) by dup li cating (or mirroring) the Workspace data onto other Media Packs in separate Engines. In the event of an Engine failure, the Workspace remains usable with no data loss.

Mirrored Workspaces are supported in the following configurations:

• Avid NEXIS | SDA and at least three Avid NEXIS | E2 Engines

• Avid NEXIS | SDA and at least three Avid NEXIS | E4 Engines

• Avid NEXIS | SDA and at least three Avid NEXIS | E5 Engines All the Engines in the configuration must have the same number and capacity of Media Packs, and all must be

running Avid NEXIS | FS version 7.0 or higher. All of the Media Packs must be added to the same Storage Group, which then becomes mirror capable. In the Management Console on the Storage Groups page, when the Storage Group contains the correct number of Media Packs in equivalent Engines, the Mirror Capable column displays a Yes.

Mirror ed Workspaces are not supported on systems running an embedded System Dir ector, Avid NE XIS | E2 SSD,

or Avid NEXIS | E5 NL.)

For more information, see the Avid NEXIS Administration Guide.

System Details

The Engines and the System Director Appliance are described in more detail in the following sections.

Engines and System Director Appliance

The Avid NEXIS Engines and the System Director Appliance are rack-mountable units housing the other system components (drives, Controllers, and power supplies). If a component fails, the system is designed to remain operational while you replace it. Do not shut down an Engine or the System Director A ppliance befo re replacing a failed part.

Data passes between the Engine and clients through a switch connected to the Engine with one or more 10 Gb or 40 Gb Ethernet connections. These connections provide clients access to the data on the media drives.

Engine and SDA Serial Number Location

On all Avid NEXIS Engines (Enterprise and PRO) and the System Director Appliance, the chassis serial number is printed on a label attached to the left rear chassis mounting ear. The following figure shows the location of the serial number label.

Serial Number Label Location

Avid NEXIS | E2, Avid NEXIS | E2 SSD, Avid NEXIS | PRO Engine Front View

The front of the 2U chassis has a removable bezel (not shown). Removing the bezel allows access to the drive slots. This Engine supports one Media Pack (10 drives) for media storage and two syst em drives. As shipped from Avid, the system drives occupy the first two slots (0 and 1). Drive slot numbering is shown below.

System Director Appliance Front View

The front of the System Director A ppliance has a remo vable bezel (not shown). Removing the bezel allow s access to the drive slots. The System Director Appliance supports two system drives. As shipped from Avid, the system drives occupy the first two slots (0 and 1). The empty slots are covered with blank plates for proper airflow and cooling.

Avid NEXIS | PRO Rear View

The rear of the chassis provides access to the Controller and PCMs. Avid NEXIS | PRO comes with either 2TB or 4TB drives, in one of the following configurations:

• 2TB SAS drives, Controller in top slot (slot 0)

• 4TB SATA drives, Controller upside down in bottom slot (slot 1)

In Avid NEXIS | PRO with 4TB driv es, the Controller must always be in the bottom slot, and must be installed

upside down for the internal connectors to align correctly.

Avid NEXIS | PRO with 2TB SAS Drives

In an Avid NEXIS | PRO with a Media Pack of 2TB SAS drives, the Controller is located in slot 0 (top slot), as shown.

Avid NEXIS | PRO Controller in Slot 0 (for 2TB SAS Drives)

Avid NEXIS | PRO with 4TB SATA Drives

In an Avid NEXIS | PRO with a Media Pack of 4TB SATA drives, the Controller is always located in slot 1 (the bottom slot), and is installed upside down so the internal connectors align correctly. An Avid NEXIS | PRO with 4TB drives can use one of two types of Controllers, as shown.

Avid NEXIS | PRO Controller in Slot 1 (for 4TB SATA Drives)

Rear View Features of Avid NEXIS | PRO

Component Notes

Power Supply/Cooling Modules (PCM)

Controller Avid NEXIS | PRO (2TB drives)—Uses one Controller in slot 0 only

764W power supply and cooling fan modules. The left power supply is numbered 0, the right is numbered 1, in event and error messages.

A vid NEXIS | PRO (4TB drives)—Uses one Controller in slot 1 only, upside down (can be one of two types of Controllers)

Redundant controllers not supported

Avid NEXIS | E2, Avid NEXIS | E2 SSD, and Avid NEXIS | SDA Rear View

The rear of the chassis provides access to the Controllers and the PCMs. In Avid NEXIS | E2 and Avid NEXIS | SDA the Controller is in slot 0 (top slot).

Avid NEXIS | E2 and Avid NEXIS | SDA Rear View

In Avid NEXIS | E2 SSD the Controller must be in slot 1 (bottom slot), upside down.

Avid NEXIS | E2 SSD Rear View

Rear View Features of Avid NEXIS | E2, Avid NEXIS | E2 SSD, Avid NEXIS | SDA

Component Notes

PCM (Power/Cooling Module)

Storage Controller Avid NEXIS | E2 SSD uses only one Controller, which must be upside down in slot 1 (bottom

Avid NEXIS | E4 Front View

The front of the Engine has a removable bezel (not shown). Removing the bezel allows access to the drive slots. The Avid NEXIS | E4 Engine supports two Media Packs (10 drives each) for media storage and two system drives. As shipped from Avid, the system drives occupy the first two slots in the Engine (0 and 1). Drive slot numbering is shown below.

The drives in the Avid NEXIS | E4 Engine are numbered from top left (0) to bottom right (23), as shown.

764W power supply and cooling fan modules. The left power supply is numbered 0, the right is numbered 1, in event and error messages.

slot). Avid NEXIS | E2 and Avid NEXIS | SDA can use one or two (redundant) Controllers. The

second Controller is upside down in slot 1 (bottom slot).

Avid NEXIS | E4 Rear View

The rear of the Avid NEXIS | E4 provides access to the Controllers and the PCMs. If you use a redundant Controller, it must be installed in the third slot from the top (slot 2), as shown.

Rear View Features of Avid NEXIS | E4

Component Notes

Power/Cooling Module (PCM)

Storage Controller In a single Controller configuration, it must be installed in the top slot (identified in error and status

Four 580W PCMs (as viewed from the rear, PCM 0=top left, PCM 1=top right, PCM 2=bottom left, PCM 3=bottom right)

messages as Controller 0). If a second Controller is installed, it is identified as Controller 1.

Control Panel for all 2U and 4U Chassis and the System Director Appliance

The following figure shows the control panel on the left side of the chassis on all of the following:

• Avid NEXIS | E2

• Avid NEXIS | E2 SSD

• Avid NEXIS | E4

• Avid NEXIS | PRO

• System Director Appliance

Control Panel Features: All 2U and 4U Chassis

Control Panel Features on all 2U and 4U Chassis

Description Status/Purpose

System Power LED Green when system is on (operational).

Amber when system is in standby mode (not operational).

Module Fault LED Amber when there is a system hardware fault. In that case, another LED on the faulty component

may be lit. Logical Fault LED Amber when something other than the enclosure management system (usually a driv e) fails. Enclosure ID Display Displays the enclosure identification number (optional; useful with multiple enclosure systems)

Avid NEXIS | E5 and Avid NEXIS | E5 NL Engine Front View

On Avid NEXIS | E5 and Avid NEXIS | E5 NL, the bezels are attached at the factory and do not need to be removed for any system maintenance procedures.

Avid NEXIS | E5 and Avid NEXIS | E5 NL Engine Front View Features

Item Description

Drive drawer and sideplane status panel (two on each drive drawer)

Engine status and control panel Indicates the overall status and fault conditions of the Engine. For details, see “Avid

The LED lights when a drive has failed, indicating the drawer and slot of the drive. For details, see “Avid NEXIS | E5 and Avid NEXIS | E5 NL Drive Drawer and Sideplane

Status Panel” on page 11.

NEXIS | E5 and Avid NEXIS | E5 NL Engine Status and Control Panel” on page 10.

Avid NEXIS | E5 and Avid NEXIS | E5 NL Engine Status and Control Panel

Avid NEXIS | E5 and Avid NEXIS | E5 NL Status/Control Panel Features

Description Status/Purpose

Enclosure ID display Displays the enclosure identification number (optional; helps you locate the engine in a

high-density rack or cabinet populated with several other similar systems). Input Switch Sets the Enclosure ID display. Power On/Standby Green when system is on (operational).

Amber when system is in standby mode (not operational). Module Fault indicator Amber when there is a system hardware fault. In that case, another LED on the faulty

component may be lit.

Description Status/Purpose

Logical Status indicator When lit, indicates that a drive has failed. T o determine the location of the failed drive, see

the drive status indicator panels on the Engine. T op Drawer fault indicator When amber, indicates a fault in the top drawer (drive, cable, or fan). Bottom Drawer fault indicator When amber, indicates a fault in the bottom drawer (drive, cable, or fan)

Avid NEXIS | E5 and Avid NEXIS | E5 NL Drive Drawer and Sideplane Status Panel

Avid NEXIS | E5 and Avid NEXIS | E5 NL Drive Drawer and Sideplane Status Features

Description Status/Purpose

Sideplane and Power OK Green when the sideplane card is working and there are no power problems Sideplane Fault Amber if a drive has failed Logical Fault Flashes amber if one or more RAID sets have failed drives Cable Fault Amber if the cable between the drawer and the back of the enclosure has failed Activity bar graph Shows the amount of data I/O from zero segments lit (no I/O) to all six segments lit

(maximum I/O)

Avid NEXIS | E5 and Avid NEXIS | E5 NL Rear View

The rear of the A vid NEXIS | E5 and Avid NEXIS | E5 NL provides access to the Controller, power supplies, and fans. In a single-Controller configuration, the Controller can be in either slot but Avid recommends keeping it in the left-hand slot (Controller 0 in the figure below).

Avid NEXIS | E5 and Avid NEXIS | E5 NL Rear View Features

Component Notes

Controller 0, Controller 1

Fans 0 through 4 Five cooling fans, identified in error and status messages as 0 (left) through 4 (right) PSU 0, PSU 1 Po wer supply modules, identified in error and status messages as 0 (left) and 1 (right)

If only one controller is present, it is typically in the left slot. Controllers are identified in error and status messages as 0 (left) and 1 (right).

If a second Controller is installed, it is identified as Controller 1. Avid NEXIS | E5 NL comes with a QSFP to SFP+ adapter to connect 10GbE SFP+ optics or cables

to a switch.

Avid NEXIS | E5 and Avid NEXIS | E5 NL Drive Slot Numbering

The A vid NEXIS | E5 and Avid NEXIS | E5 NL has two drawers for the system and Media Pack drives. Drive slot numbering is shown in the following figure.

Controller Functions and Redundant Controller Operation

The Controller provides the software management functionality, in some cases including the System Director (in Engines with an embedded System Director and on the System Director Appliance).

The system can run with only one Controller (single controller configuration) or two (redundant controller configuration), which provides high availability.

If two Controllers are present, they divide the system services between them.

Both Controllers are active at the same time; there is no Active and Standby designation.

If one entire Controller fails, the System Director service (and other services) can fail over to the other one while the system keeps running. However, failover does not occur if the network connection to a Controller fails. Failover occurs only between Controllers in the same physical chassis, never between Controllers in different chassis.

The Controllers are turned on when the power supplies are on.

Types of Controllers

Depending on your Avid NEXIS model, the Engine or System Director Appliance supports one or two of the following Controllers.

Supported

Avid NEXIS Model Controller Type

Avid NEXIS | PRO (2TB SAS drives)

Avid NEXIS | PRO (4TB SATA drives)

Avid NEXIS | E2 Controller 10 Both (Controller

Avid NEXIS | E2 SSD Controller E2 | SSD 1 (bottom) only,

Avid NEXIS | E4 Controller 20/SDA Controller 0 and 2 Eight cores with 32GB memory.

Avid NEXIS | SDA Controller 20/SDA Controller Both (Controller

Avid NEXIS | E5 Controller 80 Both (Left and

Avid NEXIS | PRO Controller (no label)

Controller 10 1 (bottom) only,

Slot(s) Technical Details

0 (top) only Four cores with 16GB memory.

Supports a 10GbE switch connection.

1 (bottom) only, upside down

upside down

in bottom slot is upside down)

upside down

in bottom slot is upside down)

right slots)

Four cores with 16GB memory. Supports a 10GbE switch connection.

Six cores with 16GB memory. Supports a 10GbE switch connection.

Six cores with 16GB memory. Supports a 40GbE switch connection.

Supports a 10GbE switch connection. Eight cores with 32GB memory.

Supports a 10GbE switch connection.

Twelve cores with 128GB memory. Supports a 40GbE switch connection.

Supports Dual Controllers?

Yes

Avid NEXIS | E5 NL Controller E5 NL Both (Left and

right slots)

Twelve cores with 128GB memory. Supports a 10GbE switch connection.

Yes

You can optionally orde r and insta ll a redun da nt Controller for certain Avid NEXIS Engines and the System Director Appliance. If ordered at the same time, it is shipped with the Engine but not factory installed.

Controller for Avid NEXIS | PRO

A vid NEXIS | PRO chassis wi th 2TB drives and some chassis with 4TB drives use a Controller with the following features. Callouts shaded gray are not used but are identified for reference.

Avid NEXIS | PRO Controller Features

Component Notes

USB Connectors (Shown for reference only. Not used) Switch Connector QSFP 10GbE port to connect to a network switch. See “Connecting the Hardware to a

Switch” on page 30.

Power/OK, Fault, and ID LEDs

POST LEDs (Shown for reference only.) Serial Port (Shown for reference only. Not used) Management Interface Port

(left port only)

Power/OK: Green when the controller is operating correctly. Flashing green indicates a controller VPD error.

Fault: Amber when the controller has a fault. ID: Blue when the controller is being identified.

1GbE port for connecting the Controller to a laptop or other computer to install the Avid NEXIS software and initially configure the system. Default IP addr ess is 169.254.10.10.

The port LEDs indicate status as follows: Right side:

• Steady green: Link is active

• Flashing green: Network activity Left side—Network speed:

• Yellow: 1000Mb/s

• Green: 100Mb/s

• Off: 10Mb/s

Component Notes

SAS Port (Shown for reference only. Not used)

Controller for Avid NEXIS E-Series, System Director Appliance, and Avid NEXIS | PRO with 4TB Drives

The Controller in Avid NEXIS E-Series engines and Avid NEXIS | SDA, and Avid NEXIS | PRO with 4TB driv es look the same except for the label that identifies the controller type, and which slot it is in.

Features that are not identified in the figure and table are not used in the Avid NEXIS implementation. Do not

connect anything to unidentified ports.

Avid NEXIS E-Series Controller Features

Description Purpose

Management Interface port, Interconnect Interface port

The Management Interface port is used to connect to a laptop or other computer to install the Avid NEXIS software and initially configure the system. Default IP

address is 169.254.10.10.

The port has the following LEDs: Right side:

• Steady green: Link is active

• Flashing green: Network activity Left side—Network speed:

• Yellow: 1000Mb/s

• Green: 100Mb/s

• Off: 10Mb/s The Interconnect Interface port is used to connect two Controllers. See “Installing a

Redundant Controller” on page 53.

Description Purpose

Power/OK, Fault, and ID LEDs Power/OK: Green when the controller is operating correctly. Flashing green

POST LEDs Shows the boot progress of the controller. If the controller fails to boot, the LEDs

Controller identification label Indicates the Controller type, which specifies in which Engine it can be used. See

Controller Release Latch Disconnects the Controller from the backplane for removal from the Engine (see

Data Interface ports (SFP+) Connects the Engine or System Director Appliance to a network switch (see

System Director Functionality

The System Director maintains all information about the file system. The System Director is either embedded on a Controller in an Engine, or runs separately on a System Director Appliance. In any Avid NEXIS configuration, there is only one System Director. If the System Director is embedded, the first Engine configured in a multiEngine system runs the System Directo r fo r th e enti re system.

indicates a controller error. Fault: Amber when the controller has a fault. ID: Blue when the controller is being identified.

show the stage in which the error occurred.

“Types of Controllers” on page 13 for more information.

“About Controller Failures” on page 55).

“Connecting the Hardware to a Switch” on page 30).

For a single port connection to a switch, use the left port (gx0). If using link aggregation (NIC teaming), connect both ports (gx0 and gx1) to one or more switches.

The embedded System Director can manage up to four Media Packs. The System Director Appliance can manage more than four Media Packs, up to the limit described in the Avid

NEXIS ReadMe, with either the Avid NEXIS | FS Extended license or the Avid NEXIS | FS Advanced license. The System Director Appliance cannot be used with an Avid NEXIS | PRO.

The System Director:

• Manages the metadata by storing directory information and file attributes.

• Provides a location to coordinate fil e access modes (read /write), file locking , range lock ing, performance data

collection, logging, file lookup, and directory change tracking for client systems.

• Provides the following information:

- Identity of all connected storage systems

- Information about the drives, power, cooling and Controllers in the configuration

- Names of workspaces

- Lists of users and groups within the system

The System Director does not store client data (media files); these are stored on the Media Packs (drives) within one or more Engines. System Director metadata is mirrored on the system drives in the Engines or in the System Director Appliance.

System Directors, workgroup servers, and clients must all be synchronized with a common time of day. For information on setting the Network Time Protocol (NTP), see “Software Installation and System Setup” on

page 34.

Media Pack and System Drives

A Media Pack is a set of 10 drives, all of which are the same capacity and type. The following table lists the Media Pack drives supported in Avid NEXIS Engines.

Drive Type Capacity Supported Engines

When replacing a failed drive in a Media Pack, make sure to use a drive of the same capaci ty as, or lar ger than, the others in the Media Pack. For more information, see “Replacing a Drive” on page 47 and the Avid NEXIS Administration Guide.

Avid NEXIS Engines and the System Director Appliance also have two SSD system drives, of the following minimum partition size (SSD capacity):

Capacity Where Used

If a system drive fails, Avid reserves the right to send a replacement of a size that meets or exceeds the minimum partition requirements.

Avid NEXIS SSD system drives cannot be removed from one system and used as a replacement in another system. The system drives are initialized as a mirrored pair during the manufacturing process. A new, replacement SSD from Avid has not been initialized in an Engine and is the only safe replacement for a failed system drive.

The System Director, whether running on an Engine or in the System Director Appliance, uses the system drives for metadata, startup files, and other system files. The Engine or System Director Appliance can run with one failed system drive. Avid recommends replacing it as soon as possible.

Typically, the system drives occupy slots 0 and 1 in the Avid NEXIS | SDA and all Engines except the Avid NEXIS | E5 and A vid NEXIS | E5 NL, and the Media Pack drives use the remaining slots. In Avid NEXIS | E5 and Avid NEXIS | E5 NL, the system drives are typically in slots 28 (top drawer) and 70 (bottom drawer). However, there is no technical requirement for system drives to occupy any particular slots.

Drives are labeled as follows:

Label Description

System drive and SSD Media Pack drive labels include the capacity, the letters SS for solid state, and a manufacturer serial number.

HDD Media Pack drive labels include the capacity, the abbreviation 7K2 indicating the drive speed (7200 RPM), and a manufacturer serial number.

SSDs (used as system drives in all Engines and as Media Pack drives in Avid NEXIS | E2 SSD) are physically

2.5” but are in a 3.5” carrier, like the HDDs.

Drives in the 2U, 4U Chassis and Avid NEXIS | SDA

The drives used in the 2U and 4U chassis and Avid NEXIS | SDA have a lock indicator and two LEDs that show the drive status, explained in the following figu re and tab le.

+ 58 hidden pages

Pinnacle Systems NEXIS - 19.2 Maintenance Guide

Contents

Using This Guide

Symbols and Conventions

If You Need Help

Accessing the Online Documentation

Avid Training Services

1 Avid NEXIS System Overview

Avid NEXIS Platforms

Supported Configurations

System Details

Engines and System Director Appliance

Controller Functions and Redundant Controller Operation

Types of Controllers

System Director Functionality

Media Pack and System Drives