Pinnacle Systems Media Director - 1.0.1 Installation Manual

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Media | Director Engine

Installation Guide

Release 1.0.1

Contents

Contents ....................................................................................................... 2

Using this Guide .......................................................................................... 3

Revision History .......................................................................................................... 3

Symbols and Conventions .......................................................................................... 3

If You Need Help ......................................................................................................... 4

Avid Training Services ................................................................................................ 4

1 About Media | Director ................................ ................................ ...... 5

Media | Director Components ..................................................................................... 5

2 Media | Director Engine Prerequisites ............................................. 6

3 Media | Director Engine Installation ................................................ 8

Before You Start: Pre-Flight Checklist ........................................................................ 8

Server Hardware .................................................................................................... 8

Windows Operating System ................................................................................... 8

Infrastructure .......................................................................................................... 9

Preparing the Windows Server 2012 Operating System .......................................... 10

Disable Firewall .................................................................................................... 11

Add roles and features ......................................................................................... 11

Disable IPv6 ......................................................................................................... 15

Add IP v4 Addresses to Media | Director Hosts Files .......................................... 15

Installing the Media | Director Engine Software ........................................................ 16

Install Media | Director Engine ............................................................................. 16

Install the Media | Director Workflow Foundation ................................................ 29

Finalize Installation............................................................................................... 36

Uninstalling Media | Director Software ...................................................................... 36

To Uninstall the Media | Director Software .......................................................... 36

Deactivating the Media | Director License ................................................................ 37

To Deactivate the Media | Director License ......................................................... 38

Preparing a Windows Server 2008 System .............................................................. 39

Disable Firewall .................................................................................................... 39

Add roles and features on Windows Server 2008 ............................................... 40

4 Troubleshooting .............................................................................. 59

Log Files .................................................................................................................... 59

SQL Server Log Files ........................................................................................... 59

Media | Director Log Files .................................................................................... 59

Using this Guide

Date

Comment

June 19, 2014

Added additional information on Windows Server 2008 support

June 18, 2014

First version

Symbol or Convention

Meaning or Action

A note provides important related information, reminders, recommendations, and strong suggestions.

A caution means that a specific action you take causes you to lose data.

Courier

Courier on gray background indicates code examples.

Courier blue font

Courier blue font on gray background emphasizes code in examples.

Italic font

Italic font is used to emphasize certain words.

Courier bold font

Courier bold font identifies text that you type.

This symbol indicates menu commands (and subcommands) in the order you select them. For example, File > Import means open the File menu and then select the Import command.

<placeholder, variable>

Angle brackets indicate placeholders or variables.

UPPER CASE

Indicates names of processes, process classes, data model attributes, legal lists, legal list values, states of tasks, and templates

Revision History

Symbols and Conventions

Avid documentation uses the following symbols and conventions:

If You Need Help

If you are having trouble using your Avid product:

8. Check the latest information that might have become available after the documentation

was published: You should always check online for the most up-to-date documentation because the online version is updated whenever new information becomes available. To view the online versions, visit the Knowledge Base at www.avid.com/support.

9. Check the documentation that came with your Avid application or your hardware for

maintenance or hardware-related issues.

10. Visit the online Knowledge Base at www.avid.com/support. Online services are

available 24 hours a day, 7 days a week. Search this online Knowledge Base to find answers, view error messages, to access troubleshooting tips, download updates, and read or join online message-board discussions.

Avid Training Services

Avid makes lifelong learning, career advancement, and personal development easy and convenient. Avid understands that the knowledge you need to differentiate yourself is always changing, and Avid continually updates course content and offers new training delivery methods that accommodate your pressured and competitive work environment. For information on courses/schedules, training centers, certifications, courseware, and books, please visit www.avid.com/support and follow the Training links, or call Avid Sales at 800-949-AVID (800-949-2843)

1 About Media | Director

Component

Function

Media | Director Engine

Storage Management, AMA plugin host, ingest & register, proxy transcode and full-resolution consolidate

Media | Director Drop Utility

User interface for starting and configuring Media | Director Engine jobs and for building profiles

Thank you for selecting the Media | Director solution for automating your ingest workflows.

Media | Director is an optional service for Interplay Production that allows workgroups to capture field footage shot in various formats quickly by processing it against user-definable profiles that orchestrate copy, naming and transcode processes via a powerful rules system.

Media | Director allows workgroups to dramatically reduce the time spent capturing media, normalizing various formats for an efficient production pipeline, and migrating multiresolution media so as to make cost efficient use of tiered storage environments.

The client user interface is lightweight and platform agnostic. It is capable of running on a modestly configured PC or Mac system. The rule building system is sophisticated yet simple to employ with assistant tools to enable staff to easily create time-saving, re-usable profiles.

Media | Director Components

Media | Director consists of the following components:

This guide describes how to install and configure the Media | Director Engine. For details on the Media | Director description of Media | Director components and workflows, see the Media | Director User’s Guide on the Avid Knowledge Base.

2 Media | Director Engine Prerequisites

Manufacturer

Model

Variant

Hewlett Packard

DL360p

Specification

Minimum

Recommended

CPU

2x Intel Xeon quad core L5518 @ 2.13GHz

2x Intel Xeon octa core E5-2650 @ 2.00GHz

RAM

12GB

16GB

Free Disk Space

100GB (C: and D: drives available)

Type

Manufacturer

Model

10G Network Interface Card

Myricom

Myri10G

1G Network Interface Card

Intel

Before attempting to install the Media | Director Engine, you need to make sure that the following requirements are met. Note that Media | Director Engine requires a dedicated server; co-installing the software together with other software is not supported.

The Media | Director Engine is qualified on the following hardware platforms:

The following are the minimum hardware specifications:

The Media | Director Engine is qualified with the following network cards:

Media | Director Components

Component

Version

Detail

Operating System

Windows Server 2012 R2 Standard or Windows Server 2008 R2 SP1

Interplay Production

Version 3.1 (for full functionality) Version 2.7.5 (reduced functionality)

Latest patch level

Avid ISIS

Version 4.6.1

Media | Director Engine requires the following software prerequisites:

3 Media | Director Engine Installation

The server used for installing the Media | Director Engine needs to be a dedicated machine with a fresh Windows 2012 installation and the required hardware installed. In a first step, the fresh OS needs to be prepped by applying some fundamental settings and installing Media | Director Engine prerequisites.

Once you have successfully prepped your server with the operating system and hardware components listed in the prerequisites section, you can proceed with installing the Media | Director Engine.

The Media | Director Engine software is delivered as a single package that contains everything that is needed to install a complete Media | Director Engine system.

Load the installer file and proceed as outlined in the following sections.

Before You Start: Pre-Flight Checklist

Before attempting to install a Media | Director Engine, make sure you have the following resources and information accessible, and take note of configuration information where appropriate:

Server Hardware

 Media | Director Engine requires a qualified server platform with the appropriate

amount of RAM and a qualified network interface card; refer to the previous chapter for a list of qualified hardware. The Media | Director Engine expects to make exclusive use of the server resources; for this reason no other software can be installed on the engine.

 The Media | Director Engine software requires a C: drive to be available.

Windows Operating System

 Installation requires administrative access to the Media | Director Engine OS. If a

domain account is used, it must have local administrator rights on the engine. This account must be the original Administrator account used to set up the Windows operating system. It can not be simply a member of the Administrator group account.

Before You Start: Pre-Flight Checklist

 The Media | Director Engine requires a C: drive that is formatted with the NTFS file

system. The drive must have at least 100GB free space available.

 The Media | Director Engine requires a freshly installed Windows Server 2012 R2

Standard or Windows Server 2008 R2 SP1 operating system that should already be configured for your network environment with a valid IP V4 address and DNS name (see Prerequisites for details). During installation you will be instructed to add engine names to the local hosts file to increase system resiliency in case of DNS issues. Note that the IP V6 networking scheme is not supported . IP V6 is automatically disabled during the installation.

 Before proceeding with the Engine installation, the Windows Server 2012 or Windows

Server 2008 operating system must be preconfigured with specific roles and features. If these roles and features are not configured as required your Media | Director Engine will not function properly. The next chapter explains the initial configuration steps in full detail; make sure you follow the instructions accurately.

 The installation automatically disables the default Windows Firewall. If your site uses a

custom firewall, make sure it is disabled before you perform the Media | Director installation.

Infrastructure

 The Media | Director is designed as a client-server system. Once the Media | Director

Engine is installed, you can set up one or more clients by downloading the client software (Media | Director Drop Utility) for your engine. The client software is available for Windows and Mac OS X. It can be co-installed with other software (see previous chapter for hardware and software requirements). The client software requires ISIS connectivity from the client to the Media | Director Engine to support some of the profiles. A 1 GB connection to ISIS is supported but a faster connection is recommended for better performance.

 The Media | Director Engine uses an online licensing scheme that works best with direct

Internet access. If possible, ensure the engine you are installing has Internet access. If direct Internet access is not available, the Media | Director Engine can be activated from a secondary Internet-connected computer.

 The Media | Director Engine connects to your Interplay Production workgroup. The

installation process will ask for a user and password that Media | Director Engine will use for communicating with your workgroup’s Interplay Engine. Make sure the user and password is set up in the Interplay environment and can access the workgroup before proceeding with the installation.

Preparing the Windows Server 2012 Operating System

Should you accidentally enter incorrect values during the installation, the best strategy is to continue with the installation. Incorrect values can easily be modified in the Media | Director Engine Administrator after installation has finished.

The exception to this are the MAAdmin and SQL SA user credentials. These are required to be correct during the installation.

 The Media | Director Engine needs to connect to your Interplay Production workgroup’s

shared storage system (ISIS). The install process will install the ISIS client but you will need to connect to the production ISIS manually using a suitable user and password. Make sure you have those credentials available. The MAAdmin account used for the Media | Director must exist on the Interplay Production system. Set this account up before you perform the Media | Director installation and make sure you use the exact same user name and password.

 The Media | Director Engine needs to connect to your AMA parking storage.

 If your parking storage is an ISIS nearline system, access to one or more

workspaces needs to be configured with suitable credentials in the ISIS client. Make sure you have those credentials available, and configure and test access before proceeding with the installation.

 If your parking storage is a 3rd party shared storage system, you may need to install

and configure a suitable storage driver on the Media | Director Engine. Refer to your storage vendor’s documentation for details. Before proceeding with the installation, make sure to obtain the required credentials and configure and test access to the parking storage. Note that a 3rd party storage license is required to use 3rd party storage with Media | Director. For information on 3rd party storage licenses, see What’s New for Interplay v3.1 on the Avid Knowledge Base.

Once you have all required resources and credentials available, you can proceed with the installation.

Preparing the Windows Server 2012 Operating System

Before running the Media | Director Engine installer, configure the Windows operating system for the Media | Director Workflow Foundation.

This section describes how to prepare a Windows Server 2012 system. For details on preparing a Windows Server 2008 system, see Preparing a Windows Server 2008 System.

Preparing the Windows Server 2012 Operating System

Disable Firewall

The Media | Director installation automatically disables the default Windows firewall. If your site uses a custom firewall make sure your IT department disables the firewall before you perform the installation.

Add roles and features

11. Open Service Manager.

12. Click Next.

13. Click Next.

Preparing the Windows Server 2012 Operating System

14. Select the Application Server role.

15. Select the Web Server (IIS) role with default features.

Preparing the Windows Server 2012 Operating System

16. Under Features, open .NET Framework 4.5 Features and add ASP.NET. Click Next.

17. No additional features for the Application Server role are necessary. Click Next.

Preparing the Windows Server 2012 Operating System

18. Click Install to start installation process. Follow the system prompts and click Close

when finished.

Preparing the Windows Server 2012 Operating System

Disable IPv6

Media Director does not support the IPv6 networking scheme. The Media Director installation automatically disables IPv6.

Add IP v4 Addresses to Media | Director Hosts Files

Add the IP v4 addresses of all Media | Director Engine systems (main and extension engines) to the hosts file of each of the engine systems.

Installing the Media | Director Engine Software

After preparing the hardware and OS installation, you can now proceed to installing the Media | Director Engine software components. The Media | Director installer includes several installers that run automatically. The installer requests that you reboot the system at appropriate times and then restarts the installation process after the reboot.

The installation requires administrative access to the Media | Director Engine OS. If a domain account is used, it must have local administrator rights on the engine. This account must be the original Administrator account used to set up the Windows operating system. It can not be simply a member of the Administrator group account.

It is important that you use the same Administrator login each time you log in during the installation.

Install Media | Director Engine

1. Start the Media | Director installer.

The installer will take some minutes to launch and will then present the setup type dialog.

Installing the Media | Director Engine Software

2. Select whether the installation is for the main Media | Director Engine or for an

Expansion Engine. Then click OK. If this is a Main Engine install, the SQL is installed. If SQL is not already installed, the

Installation Wizard starts the SQL installer. The Media | Director installer bundle ships with a preconfigured installer for Microsoft SQL Server 2012 Express Edition.

When installing SQL, the system prompts you for the SQL Server Administrator (SA) password.

3. Enter the SQL SA password and click OK. Take note of the password, including

capitalization. You will need to enter this same password later in the installation.

Installing the Media | Director Engine Software

Make sure you take note of the password that you specify here, taking into account capitalization. You will need to re-enter the same password in a subsequent installation step.

After the SQL installation you will be prompted to reboot the system.

4. Click Yes to reboot the system.

After the reboot, log back in as the same Administrator account that you used to begin the installation. After you log back in, the Installation Wizard will continue with the Media | Director installation. The Welcome dialog opens.

Installing the Media | Director Engine Software

5. Click Next to display the Prerequisites screen. Carefully review the requirements and

ensure the prerequisites have been configured.

6. Click Next to advance to the License Agreement and accept the license agreement.

Installing the Media | Director Engine Software

7. Click Next to advance to the Workflow Foundation Prerequisites Configuration dialog.

8. The system prompts you to enter a password for the system user the Media | Director

software will run under (the MAAdmin user). Enter a password that complies with your organization’s IT and domain security

policies:

Installing the Media | Director Engine Software

9. Click Next to advance to the media worker configuration. Set the number of workers to

activate to the number recommended for your hardware platform..

10. Click Next to specify the Interplay Production (PAM) Engine.

Enter the DNS host names or IP addresses for your workgroup’s Interplay Engine. Remember that, depending on your network configuration, you might need to specify fully qualified domain names (for example, ipengine.company.com) instead of just the host names.

Installing the Media | Director Engine Software

11. Click Next to advance to the Interplay Production credentials page.

12. On the Interplay Production credentials page, enter a user and associated password for

Interplay Production. The user and password need to be configured accordingly on your Interplay Production system and will be used for checking in assets to your Interplay Production system.

Note that the Interplay Production login must also exist on the ISIS system with access to the required workspaces.

13. Click Next to advance to the Production Storage Base Path setup.

The Production Storage Base Path setup allows administrators to specify a base path that will be used for all media moved or created by the Media | Director Engine.

Installing the Media | Director Engine Software

The Parking Storage Base Path establishes the shortest possible path under which the Media | Director Engine parks media on the parking storage. All rule generated path components will be appended to this base path. The path needs to be specified in UNC notation, for example \\storage-server\share\AMAMedia.

The Interplay Production ISIS Base Path establishes the shortest possible path under which the Media | Director Engine creates proxy or full res media. Typically the production ISIS base path will be set to point to a production ISIS workspace in UNC notation, for example \\my_isis_vsd\my_workspace\Avid_MediaFiles\MXF. All rule generated path components will be appended to this base path. For additional information, see the Media | Director User’s Guide.

14. Click Next to advance to the Start Installation page. Click Start to start the installation.

Installing the Media | Director Engine Software

Note that installation can only proceed if a license is available. You must obtain and configure a license as part of the next installation steps.

The installer then proceeds to first install the Media | Director prerequisites and then continue installing the Media | Director software components.

In the following step, the installer will request a license for the new Media | Director Engine.

15. Click OK to start the Avid License Control utility. Click the Activate button to start

activating your Media | Director Engine.

Installing the Media | Director Engine Software

16. If your engine has direct Internet access (recommended), select “I want to activate my

product using the Internet connection on this computer,” . If your engine does not have Internet access, select “I want to activate my product using the Internet connection on another computer.”

Installing the Media | Director Engine Software

To activate your license with an Internet connection:

1. Select “I want to activate my product using the Internet connection on the

computer.” then click Continue. A window opens which allows you to enter system information and register your

product.

Installing the Media | Director Engine Software

2. Enter the appropriate information in each field; System ID followed by your

Activation ID.

3. Be sure that you agree with Avid's privacy policy prior to installing or using the

application. The Avid License Control tool confirms your system information. When the

activation is complete, a message informs you that your software has been successfully activated.

Installing the Media | Director Engine Software

To activate your license without an internet connection:

1. Select “I want to activate my product using the Internet connection on another

computer.” then click Continue.

2. Enter your system identification number in the System ID text box.

3. Enter your activation identification number in the Activation ID text box.

4. Click Next. Your Device ID will display at the bottom of the Activation page.

5. Record this number for later use.

6. Follow the on screen instructions then click Next.

7. On a computer with an Internet connection, go to http://avid.com/license.

8. Follow the onscreen instructions on the web page. You will need to enter your System

ID, Activation ID, and Device ID. The website creates a license.bin file. This file contains license information needed to

activate your Avid editing application.

9. Once you have the license.bin file, transfer it to the Media | Director server.

Installing the Media | Director Engine Software

10. On the Media | Director server, in the Avid License Control tool, click Browse and

navigate to the license.bin file you just brought to your system, then click Open. The Activation tool confirms your system information. When the activation is complete,

a message informs you that your software has been successfully activated and the button changes to Deactivate.

Install the Media | Director Workflow Foundation

The installation automatically proceeds to the Workflow Foundation installation.

11. Click Next at the Welcome screen to proceed with the installation.

The License Agreement dialog opens.

Installing the Media | Director Engine Software

12. Select the language of the Avid Software License Agreement, and then read it.

Select Accept, and then click Next. If you did not accept the license agreement, the installation will fail. Otherwise, the Workflow Foundation Configuration dialog opens.

Installing the Media | Director Engine Software

13. Check that the Servername and IP address are correct and click Next..

The Workflow Foundation Runtime dialog opens.

Installing the Media | Director Engine Software

14. The system displays the path to the Workflow Foundation Runtime folder on your

install media. This is the source folder of the Workflow Foundation installation. Click Next to confirm the location.

The Admins Tools Directory dialog opens.

15. Click Next to confirm the Admins Tools directory. The Database Information dialog

opens.

Installing the Media | Director Engine Software

16. The system displays the Media | Director server name and IP address. It also displays

the SQL SA user name (SA).

17. Enter the password for the SQL Server Administrator (SA) user. This must match

exactly to the Microsoft SQL Server Administrator password you entered earlier in the installation process when you installed SQL.

18. Click Next. The Installation Summary dialog opens. The following summary is for the

single server installation used in this example.

Installing the Media | Director Engine Software

19. Click Install to start the installation. The Install Config Center dialog opens and shows

the progress of the installation. The installation takes some time. When the installation is complete, the Installation

Wizard Installation Succeeded dialog opens.

20. Click Finish to close the dialog.

The InstallShield Wizard Completed dialog opens.

Installing the Media | Director Engine Software

21. Click Finish. A dialog requesting that you reboot the system opens.

22. Click Yes. As the system reboots the final installation and configuration steps are

automatically performed. Once the installation is complete the following dialog opens.

23. Click OK to complete the installation. Your Media | Director system is now ready for

use.

Uninstalling Media | Director Software

Finalize Installation

After the installation has finished, do the following:

1. Install Quick Time if using Quick Time plugins

2. Install the Sony and Panasonic plugins. See your Avid representative for the latest

versions of the plugins.

3. Restart the system.

4. Connect the ISIS workspaces.

5. Log out of Windows and log back in as MAAdmin user. Then use Windows

Credential Manager to configure the needed shares. This is required to use the Direct Access profiles.

Uninstalling Media | Director Software

The following limitations apply to uninstalling the Media | Director software:  The Media | Director uninstall is only available if the software was successfully installed

previously.

 You cannot use the Add/Remove Programs (Programs and Features) to uninstall the

software.

To Uninstall the Media | Director Software

1. Log onto the system using the same Administration login that you used to install the

software. Note that the uninstaller will ask for the MAAdmin password during the process.

2. Do one of the following:  Navigate to the following location and double-click MediaDirectorSetup.exe. C:\Program Files\Avid\Media Director\Installer  (Windows 2008) Select the Uninstall shortcut from the Windows Start menu:

Start > All Programs > Avid > Uninstall Media Director.

 (Windows 2012) Double-click the Uninstall Media Director shortcut from the Avid

section of the Windows Search menu as shown in the following illustration.

Deactivating the Media | Director License

3. Follow the system prompts to perform the uninstall.

4. The uninstaller will display a dialog asking for the MAAdmin password. Enter the password when prompted

5. Reboot the server when prompted.

6. After the reboot, login using the same Administrator credentials. The system will complete the uninstall process during the restart operation.

Deactivating the Media | Director License

You can deactivate the Media | Director license after you uninstall the software. Note that if you are going to reinstall the Media | Director software on the same system there is no need to deactivate the license. However, if you are going to premanently remove Media | Director from a particular system then you can deactivate the license to free up the license for use on another system.

Deactivating the Media | Director License

To Deactivate the Media | Director License

1. Uninstall the Media | Director software as described in the previous section.

2. Do one of the following:  Navigate to the following location and double-click AvidLicenseControl.exe.

C:\Program Files (x86)\Avid\Avid License Control

 (Windows 2008) Select the Avid License Control shortcut from the Windows Start

menu: Start > All Programs > Avid > Avid License Control.

 (Windows 2012) Double-click the Avid License Control shortcut from the Avid

section of the Windows Search menu.

The Avid License Control window opens as shown in the following illustration.

3. Click the Deactivate button for the Media | Director Main Engine application. The system deactivates the selected item and the system displays a message stating that

you have successfully deactivated Media Director Main Engine.

4. Click Done to close the Avid License Control application.

Preparing a Windows Server 2008 System

Before running the Media | Director Engine installer, configure the Windows operating

system for the Media | Director Workflow Foundation. This section describes how to prepare a Windows Server 2008 system. For information on preparing a Windows Server

2012 system, see Preparing the Windows Server 2012 System Operating System. In order to allow Media | Director installation on Windows Server 2008 R2 SP1, the

following prerequisites need to be met on the target system. The server must have the following installed.

 Latest Windows Updates  Microsoft .NET Framework 4.5 from the Microsoft Download Center  Windows Management Framework 3.0 from the Microsoft Download Center  Apply any additional updates required for .NET Framework 4.5 and Windows

Management Framework 3.0

Once the above criteria have been met, perform the changes described in this section to configure the system for the Media | Director Workflow Foundation..

Disable Firewall

Preparing a Windows Server 2008 System

Add roles and features on Windows Server 2008

If you attempt to install Media Director before you prepare the Windows Server 2008 system, the Media Director installer displays the following dialog:

This dialog states that the additional roles and features need to be enabled on the server before the install can continue. Only after each of these items is installed, will the setup be able to continue.

1. Open the Server Manager.

Preparing a Windows Server 2008 System

2. Under Roles, click Add Roles.

3. Click Next on the Before You Begin window.

Preparing a Windows Server 2008 System

4. Select the Application Server.

Preparing a Windows Server 2008 System

5. Click Add Required Features in the Add Roles Wizard dialog.

6. Select WebServerIIS and then click Next.

Preparing a Windows Server 2008 System

7. Click Next in the Introduction to Application Server dialog box.

8. Click Web Server (IIS) Support.

Preparing a Windows Server 2008 System

If .NET Framework 3.5.1 needs to be installed, an internet connection is required. If no internet connection is available, then .NET Framework 3.5.1 must be installed manually before continuing.

Preparing a Windows Server 2008 System

9. Click Add Required Role Services in the Add Roles Wizard dialog box.

10. Click Next.

Preparing a Windows Server 2008 System

11. Click Next.

Preparing a Windows Server 2008 System

12. Scroll down, then select FTP Server, then click Next.

Preparing a Windows Server 2008 System

13. Click Install. Windows will install the selected Roles.

14. Click Close after the roles have been installed.

Preparing a Windows Server 2008 System

15. Click Features in the left tree view, then click Add Features.

Preparing a Windows Server 2008 System

16. Select DesktopExperience and click Add Required Features.

17. Click Next.

Preparing a Windows Server 2008 System

18. Click Install

Preparing a Windows Server 2008 System

19. Click Close. Then answer Yes to Restart Now

Preparing a Windows Server 2008 System

All the required roles and features are now installed. After the server has completed the reboot, relaunch the MediaDirectorSetup.exe to continue the installation.

4 Troubleshooting

This section provides information for troubleshooting a Media | Director installation.

Log Files

You can check a number of log files If the installation is not successful or if you want to verify that the installation was successful.

SQL Server Log Files

Log files for the SQL server installation are located in the following folder: %programfiles%\Microsoft SQL Server\110\Setup Bootstrap\Log\

Media | Director Log Files

You can examine the log files in the %ProgramData%\MediaDirectorInstall directory for information about the Media | Director installation. You will find Media Director install or uninstall logs with the date and time stamp. See the illustration below for an example.

They are all named “MediaDirectorInstaller-***-install.log”. The following illustration shows sample log files.

Log Files

You can search the following files for the line containing the text string “returned error code”.

 MediaDirectorInstaller-MediaDirectorInterplayProductionIngestPersonality-install.log  MediaDirectorInstaller-MediaDirectorMediaWorkers-install.log  MediaDirectorInstaller-MediaDirectorWorkflowFoundation-install.log

If the line contains “returned error code 0” installation succeeded. If the line contains a different error code, then an installation error occurred.

For other files, search for the following text string: Installation success or error status:

If the returned error code is 0 then the installation was successful. If a different error code is returned then the installation failed.

Log Files

Pinnacle Systems Media Director - 1.0.1 Installation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual