Pinnacle Systems MediaCentral Platform Services - 2.9 User Manual

Avid MediaCentral Platform Services

Upgrade Guide

Version 2.9

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Avid, the Avid Logo, Avid Everywhere, Avid DNXHD, Avid DNXHR, Avid Nexis, AirSpeed, Eleven, EUCON, Interplay, iNEWS, ISIS, Mbox, MediaCentral, Media Composer, NewsCutter, Pro Tools, ProSet and RealSet, Maestro, PlayMaker, Sibelius, Symphony, and all related product names and logos, are registered or unregistered trademarks of Avid Technology, Inc. in the United States and/or other countries. The Interplay name is used with the permission of the Interplay Entertainment Corp. which bears no responsibility for Avid products. All other trademarks are the property of their respective owners. For a full list of Avid trademarks, see:

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Avid MediaCentral Platform Services Upgrade Guide • Created July 19, 2017 • This document is distributed by Avid in online (electronic) form only, and is not available for purchase in printed form.

Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Symbols and Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

If You Need Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Avid Training Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Chapter 1 Overview and Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

How to Use this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Obtaining the Software Packages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Mounting the Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Upgrading Multi-Zone Deployments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Upgrading Media | Index Deployments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Upgrading the Avid Shared Storage Client. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Upgrading the MediaCentral Distribution Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Upgrading the iNEWS Client Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

An Important Note on SSL Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Backing Up and Restoring SSL Private Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Migrating User Settings from UMS to USS During an Upgrade . . . . . . . . . . . . . . . . . . . . . . . 17

Upgrade Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Upgrade Paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Chapter 2 Upgrades for RHEL v6.5 Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Upgrading a RHEL 6.5 Single Server to MCS v2.9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Upgrading to MCS v2.9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Continuing the Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Upgrading a RHEL 6.5 Cluster System to MCS v2.9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Identifying the Master, Slave and Load-Balancing Nodes . . . . . . . . . . . . . . . . . . . . . . . . 25

Backing-up the User Database and System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Additional Steps for Systems with Media Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Taking the Cluster Offline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Updating the Cluster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Stopping the RabbitMQ Service and Rebooting the Cluster . . . . . . . . . . . . . . . . . . . . . . 29

Verifying the RabbitMQ Cluster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Bringing the Corosync Cluster Online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Continuing the Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

(if applicable) Verifying Gluster Volume Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

(if applicable) Removing the Gluster Metadata Cache Replication Volume. . . . . . . . . . . 36

Chapter 3 Upgrades for RHEL v6.3 Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Upgrading a RHEL 6.3 Single Server to MCS v2.9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Backing-up System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Installing RHEL 6.5 and MCS 2.9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Restoring System Settings and Migrating the User Database. . . . . . . . . . . . . . . . . . . . . 39

Additional Upgrade Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Upgrading a RHEL 6.3 Cluster System to MCS v2.9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Identifying the Master, Slave and Load-Balancing Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Backing Up the System Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Taking the Cluster Offline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Upgrading the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Restoring System Settings and Migrating the User Database . . . . . . . . . . . . . . . . . . . . . . . . 45

Additional Upgrade Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Chapter A Post Upgrade Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Configuring MCS System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Verifying the ACS Gateway Port for Interplay | MAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Reconfiguring MCS for Upgrades from ICS v1.7 or Earlier . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Resetting Layouts After Upgrading from v2.0 to v2.9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Resetting Layouts After Upgrading from ICS v1.6 or Earlier . . . . . . . . . . . . . . . . . . . . . . . . . 51

Clearing the Browser Cache. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Clearing the Cache in Chrome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Clearing the Cache in Safari . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Chapter B Mounting and Unmounting a USB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Chapter C Copying Software to the MCS Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Copying Software Using WinSCP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Copying Software Using a USB Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Chapter D Deleting the RAID 5 Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Deleting the RAID 5 on an HP Gen9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Deleting the RAID 5 on an HP Gen8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Deleting the RAID 5 on a Dell Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Chapter E Working with Media Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Verifying the Media Index Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Stopping and Starting the PEBCo Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Stopping the PEBCo Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Starting the PEBCo Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Chapter F Verifying System Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Chapter G Backing Up and Restoring System Settings and the ICS/MCS Database . . . . 69

Completing a Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Completing a Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Using This Guide

This document provides instructions for upgrading to MediaCentral Platform Services (MCS) v2.9.0 from a previous version of MCS or Interplay Central Services (ICS).

To complete a new installation of MediaCentral Platform Services, see the MediaCentral Platform Services Installation and Configuration Guide. For administrative information for MediaCentral | UX, see the Avid MediaCentral | UX Administration Guide.

Symbols and Conventions

Avid documentation uses the following symbols and conventions:

Symbol or Convention Meaning or Action

A note provides important related information, reminders,

recommendations, and strong suggestions.

A caution means that a specific action you take could cause harm to your computer or cause you to lose data.

A warning describes an action that could cause you physical harm. Follow the guidelines in this document or on the unit itself when handling electrical equipment.

> This symbol indicates menu commands (and subcommands) in the

order you select them. For example, File > Import means to open the File menu and then select the Import command.

This symbol indicates a single-step procedure. Multiple arrows in a list indicate that you perform one of the actions listed.

(Windows), (Windows only), (Macintosh), or (Macintosh only)

Bold font Bold font is primarily used in task instructions to identify user interface

Italic font Italic font is used to emphasize certain words and to indicate variables.

Courier Bold font

Ctrl+key or mouse action Press and hold the first key while you press the last key or perform the

This text indicates that the information applies only to the specified operating system, either Windows or Macintosh OS X.

items and keyboard sequences.

Courier Bold font identifies text that you type.

mouse action. For example, Command+Option+C or Ctrl+drag.

If You Need Help

If you are having trouble using your Avid product:

1. Retry the action, carefully following the instructions given for that task in this guide. It is especially important to check each step of your workflow.

2. Check the latest information that might have become available after the documentation was published. You should always check online for the most up-to-date release notes or ReadMe because the online version is updated whenever new information becomes available. To view these online versions, select ReadMe from the Help menu, or visit the Knowledge Base at

www.avid.com/support.

3. Check the documentation that came with your Avid application or your hardware for maintenance or hardware-related issues.

4. Visit the online Knowledge Base at www.avid.com/support. Online services are available 24 hours per day, 7 days per week. Search this online Knowledge Base to find answers, to view error messages, to access troubleshooting tips, to download updates, and to read or join online message-board discussions.

If You Need Help

Avid Training Services

Avid makes lifelong learning, career advancement, and personal development easy and convenient. Avid understands that the knowledge you need to differentiate yourself is always changing, and Avid continually updates course content and offers new training delivery methods that accommodate your pressured and competitive work environment.

For information on courses/schedules, training centers, certifications, courseware, and books, please visit www.avid.com/support and follow the Training links, or call Avid Sales at 800-949-AVID (800-949-2843).

1 Overview and Prerequisites

Avid recommends that you read all the information in the Avid MediaCentral Platform Services ReadMe and the Avid MediaCentral Platform Services Upgrade Guide thoroughly before installing

or using the corresponding software release.

Important: Check the v2.9 documentation landing page for the latest updates to this guide and all related documentation for Avid MediaCentral Platform Services:

http://avid.force.com/pkb/articles/en_US/readme/Avid-MediaCentral-Version-2-9-x-Documentation

For a list products qualified for use with MCS v2.9, and the supported RHEL operating system, see

the Software Compatibility Matrix on the Avid Knowledge Base.

Revision History

Date Revised Changes Made

July 20, 2017 The process for Upgrading a RHEL 6.5 Cluster System to MCS v2.9 has been

clarified to list Media Distribute, Customizable Logger, and Assignments Pane upgrades as steps that must occur after the cluster is back online.

March 6, 2017 Added a process to verify that modifications to custom configuration files are

migrated after the upgrade.

For more information, see “Verifying System Configuration Files” on page 67.

January 24, 2017 Added a process to update the avid-acs-gateway configuration file for any

system that had previously made modifications to this file.

January 12, 2017 Added alternate methods for mounting the Red Hat ISO to the MCS server.

For more information, see “Mounting the Operating System” on page 11.

December 22, 2016 Initial release.

• Prior to upgrading to Avid MediaCentral Platform Services v2.9, make sure the RedHat Open SSL security update has been installed.

For more information, see “Upgrade Prerequisites” on page 17.

• New services have been added to MCS v2.9 requiring sites upgrading from v2.6 or higher to reconfigure sharded Mongo. Steps have been added to the appropriate point in the upgrade process for this process.

This applies to both single-server and cluster configurations.

If upgrading a multi-zone environment, the master zone must be upgraded before the slave zones to accommodate the new sharded Mongo deployment.

Overview

The MediaCentral Platform Services (MCS) upgrade process includes a migration of custom settings, databases and system files. Depending on your upgrade path, the migration of settings and data is either manual or automated.

There are two main upgrade paths to MCS v2.9, depending on the currently installed version of the Red Hat Enterprise Linux (RHEL) operating system:

• RHEL v6.5 – If this is the currently installed operating system, the upgrade is non-destructive and the process is largely automated. Creating a manual back-up of the MCS database and system settings is recommended, but not required.

• RHEL v6.3 and earlier – If this is the currently installed operating system, the process is closer to a new installation than it is to an upgrade. Users must use the MCS Installation USB Drive to reimage the server and complete a fresh installation of RHEL and MCS. Because of this, extra care must be taken to ensure the MCS system settings and user database are preserved.

Creating a manual back up of the MCS database and system settings is mandatory. This backup process must be completed before the upgrade and a manual restoration of the data is required once the upgrade is complete. You must also manually back up any private keys associated with SSL certificates received from a Certificate Authority, if CA-signed certificates are in use. In the case of a cluster, you must manually re-create the Corosync cluster and reconfigure Gluster cache replication (if applicable).

Overview

How to Use this Guide

This guide documents the overall upgrade process for the supported upgrade scenarios. It must be used in conjunction with the MediaCentral Platform Services Installation and Configuration Guide.

For each step in the overall upgrade process, this document offers the following guidance:

• Includes step-by-step instructions for a procedure.

- or -

• Cross-references a section in an separate document such as the MediaCentral Platform Services Installation and Configuration Guide.

In the second case, the heading of the relevant section of the document is provided. Since direct page references are unreliable, you must scan the table of contents in that guide to find the heading and page.

If copying / pasting commands from this document into a command line interface such as Putty, be sure to verify the command after pasting. It is possible that some characters might be replaced during the paste process which can lead to a failed or problematic installation.

Obtaining the Software Packages

Multiple software packages are required to properly install and configure MediaCentral Platform Services. For more information on downloading these packages, see “Obtaining the Software” in the MediaCentral Platform Services Installation and Configuration Guide.

Mounting the Operating System

Whether performing an upgrade or a full installation, the MCS installer requires the RHEL ISO to be mounted to the upgrade where the operating system does not change. The body of this guide assumes that you are completing the upgrade using the MCS Installation USB Drive. In this case the RHEL ISO is automatically mounted during the upgrade procedure.

MCS systems in a virtual environment often do not use USB drives. In these cases, the RHEL.ISO must be mounted as either a file or as a disk in a virtual optical drive. This section details three different methods for mounting the RHEL.ISO.

To mount the RHEL.ISO from the MCS Installation USB Drive:

1. Refer to the process in Appendix B: Mounting and Unmounting a USB Drive.

This process is generally used in hardware-based environments, but it could also be used with virtual machines equipped with a virtual USB port.

To mount the RHEL.ISO as a file:

/sysinstall

directory on the MCS server. This is true, even when performing an

Mounting the Operating System

1. Copy the RHEL.ISO to a directory on the MCS server such as

2. Use the following command to mount the ISO to the

mount -o loop /<path>/<filename> /sysinstall

For example:

mount -o loop /media/rhel-server-6.5-x86_64-dvd.iso /sysinstall

Once you have completed the upgrade, be sure to unmount the ISO from the

using the Linux unmount command. For example:

To mount the RHEL.ISO as a virtual optical drive:

1. Copy the RHEL.ISO to a directory on your virtual environment’s datastore.

For instructions, see the documentation for your virtual environment.

2. Mount the ISO as a virtual optical drive.

For example, in the v6.0 vSphere VMware thick client, you would select the button to “Connect/ disconnect the CD/DVD devices of the virtual machine” and chose to “Connect to ISO image on a datastore...” from the menu as indicated below.

/sysinstall

umount /sysinstall

/tmp

/media

directory:

/sysinstall

Upgrading Multi-Zone Deployments

If your system is configured for a multi-zone environment, note the following:

• As multi-zone configurations often span WAN (wide area network) environments, special attention should be paid to ensure that the correct network ports are open between the zones. Review the Avid Networking Port Usage Guide on the Avid Knowledge Base for more information on the ports required for multi-zone.

• If you are upgrading from MCS v2.3.x or earlier, after the master zone has been updated, the

/opt/avid/cluster/bin/pgpool_remote_start

syncing of the user databases between all zones again. Be aware that the script will restart some services on the systems in the remote zones. After the services are restarted, users must sign back into MediaCentral UX.

• If you are upgrading from MCS v2.3.x or earlier, upgrade slave zones first. If you cannot bring all zones offline at the same time, upgrade the slave zone(s) before the master zone.

An upgraded MCS v2.3 slave zone no longer has access to the centralized user management service (UMS), which is owned by the master zone. Users in the upgraded slave zone can continue to sign in using the local, read-only copy of the UMS database. However, new users cannot be added through the slave zone.

• If you are upgrading from MCS v2.4.x or later, upgrade the master zone first. Once the master zone has been upgraded, you can upgrade the slave zones in any order. Slave zones running MCS v2.4.x will continue to be able to access the master zone’s user database and will not be limited to read-only mode as in previous releases.

script needs to be run to enable the proper

Upgrading Multi-Zone Deployments

Although slave zones running v2.4 - v2.6.x can read the user database in a master zone running v2.9,

these versions are not supported in a mixed multi-zone configuration. Zones running MCS v2.6.x and earlier must be upgraded to a compatible software release.

• Master and slave zones running MCS v2.7.x, and v2.8.x are supported operating in a mixed environment with zones running MCS v2.9.

• If you are upgrading a zone that was running MCS v2.5.x or earlier and your multi-zone configuration contains zones that are running v2.6 or later and have already been configured for sharded Mongo, make sure to add the new zone to the sharded Mongo configuration.

For details, see “Adding a Zone to a Sharded Mongo Multi-Zone Environment” in the MediaCentral Platform Services Installation and Configuration Guide.

Upgrading Media | Index Deployments

If your deployment is configured for Media Index, note the following:

• If your upgrade includes an index schema migration, note that the process can take multiple hours to complete on large systems. During this time, indexed searching (with the exception of marker searches) is functional, but slow. Additionally, systems cannot add data to the index through the indexing agents while the migration occurs. Administrators might consider stopping the indexing agents during this period.

• If you are upgrading from MediaCentral v2.1.x or earlier, the indexes are incompatible with MediaCentral v2.9. Before upgrading to MCS v2.9, you must reset the Media Index configuration and delete the indexes in all zones. Deleting the indexes reverts the index table to a clean (empty) state.

For instructions, see “Upgrading Media Index from v2.0.x or v2.1.x” the Avid Media | Index Configuration Guide.

• If you are upgrading from MediaCentral v2.2.x or v2.3.x, the indexes are compatible with MediaCentral v2.9 and do not need to be deleted. However, a migration script (

upgrade.sh

associated with MCS v2.9. Once the system is upgraded to v2.9, a second script (

mediaindex-indices-migration

) must be run before upgrading to v2.9 to update the schema to include new features

) must be run to complete the process.

media-index-

avid-acs-

Details for running the migration scripts are contained in the body of this document.

• If you are upgrading from MediaCentral v2.4.0 or later, the indexes are compatible with MediaCentral v2.9 and do not need to be deleted. However, a migration script must be run after upgrading to v2.9. The script updates the schema to include new features associated with MCS v2.9.

Details for running the migration script is contained in the body of this document.

• If you are upgrading from a version of MCS prior to v2.3.2.5, v2.4.2.4, v2.5.4, v2.6.2.3, or v2.7.1.3, you must first stop the PEBCo agent in the Interplay Administrator to pause the indexing of the Interplay Production or Interplay Archive database. Once the upgrade is complete, the PEBCo agent must be manually restarted.

The body of this guide instructs you to complete this process at the appropriate time during the upgrade. For full details, see “Stopping and Starting the PEBCo Agent” on page 66.

• To configure the Production Engine Bus Connector (PEBCo) for Media Index with MCS v2.9, you must use the Interplay Administrator tool v3.5 or later. If you are indexing an Interplay Archive database, Interplay Administrator v3.6 or later is required.

Upgrading the Avid Shared Storage Client

During the MediaCentral Platform Services installation process, a version of the Avid shared storage client software is automatically installed. When upgrading to MCS v2.9, the following upgrade scenarios apply:

• If your system is already running the Avid NEXIS client, the latest version of the Avid NEXIS client is automatically installed if necessary. No additional steps are required.

Upgrading the Avid Shared Storage Client

• If your system is already running the Avid ISIS client, the latest version of the Avid ISIS client is automatically installed if necessary. No additional steps are required.

• If you are upgrading a system running the Avid ISIS client and you plan to either add Avid NEXIS shared storage to the configuration or transition from Avid ISIS to Avid NEXIS, you must manually upgrade the Avid shared storage client.

Once the MediaCentral Platform Services upgrade is complete, verify the version of the shared storage client required for your configuration and upgrade the client if necessary. For more information on client version compatibility, see the Compatibility Matrix: Interplay Production and

MediaCentral on the Avid Knowledge Base.

To upgrade the shared storage client:

1. Prior to upgrading the shared storage client, you must first stop the ICPS back-end services that use the storage client:

t For a single server, use the following command:

service avid-all stop

t For clustered configurations, issue the following command from any node to stop the cluster

resource that manages the service:

crm resource stop AvidAllEverywhere

2. Navigate to the location of the bundled shared storage client software:

cd /opt/avid/Packages

3. Use the following command to upgrade the shared storage client:

rpm -Uvh AvidNEXISClient-<version>.el6.x86_64.rpm

You do not need to uninstall any previous version of the client software. The installer automatically replaces the version of the client already installed on the system.

If you are running a cluster configuration, repeat this command on each cluster node.

4. Once the client is installed, restart the avid-all service:

t For a single server, use the following command:

service avid-all start

t For clustered configurations, issue the following command from any cluster node:

crm resource start AvidAllEverywhere

Upgrading the client on a cluster might introduce resource fail-counts. Use the Cluster Resource

Monitor,

crm resource cleanup <rsc> [<node>]

crm_mon

, to verify the status of the cluster and if necessary, clear the fail-counts with the

command.

5. Verify the version number of the updated client software:

rpm -qa | egrep -i 'isis|nexis'

This command returns all installed packages with either ISIS or NEXIS in the name.

Upgrading the MediaCentral Distribution Service

The MediaCentral Distribution Service (MCDS) is used in MediaCentral UX configurations which employ a Send To Playback (STP) workflow. Consult the version compatibility chart on the Avid Knowledge Base for the correct version of MCDS for your installation and upgrade the software if necessary.

http://avid.force.com/pkb/articles/en_US/compatibility/Avid-Video-Compatibility-Charts

To upgrade the MediaCentral Distribution Service:

1. The MediaCentral Distribution Service could be in one or more locations within your environment. Use the following process to verify where MCDS is installed:

a. Sign in to MediaCentral UX as a user with administrator-level access.

See “Signing into MediaCentral” in the MediaCentral Platform Services Installation and Configuration Guide for additional information.

b. Select System Settings from the Layout selector.

c. In the Settings pane, select Interplay | Production.

d. Make note of the MCDS Service URL. This field lists the location or locations where

MCDS has been installed.

e. Log out of MediaCentral UX and close the browser.

2. On the system or systems where MCDS has been installed, use the Windows Control Panel to uninstall the MCDS software.

MCDS v3.3 and later are 64 bit applications. Prior 32 bit versions of MCDS must be manually

removed to avoid the installation of multiple versions on the same system.

3. If you are upgrading from a 32 bit version of MCDS, navigate to C:\Program Files (x86)\Avid\ and delete the residual “MediaCentral Distribution Service” folder.

4. Install the updated version of MCDS.

5. Repeat this process if you need to upgrade MCDS on a second host system.

Upgrading the iNEWS Client Version

If your workflow includes integration with Avid iNEWS, ensure that your iNEWS system is updated with the iNEWS client version for this release of MCS. See “iNEWS Client Version” in the Avid MediaCentral Platform Services ReadMe for iNEWS client version information. See “Editing SYSTEM.CLIENT.VERSIONS” in the MediaCentral Platform Services Installation and Configuration Guide for instructions on adding the client version to the iNEWS server.

An Important Note on SSL Certificates

MediaCentral Platform Services uses the Secure Sockets Layer (SSL) for its server to browser connections.

MCS v2.5 uses a different SSL certificate format than found in previous releases. If you are upgrading to MCS v2.5 or later and using a Self-Signed or Trusted-CA certificate, refer to the following article on the Avid Knowledge Base to create or in some cases upgrade your SSL certificate:

http://avid.force.com/pkb/articles/en_US/how_to/SSL-Certificates-for-server-to-browserconnections

Changes to the application.properties file (/opt/avid/etc/avid/avid-interplay-central/config/

application.properties) required for Jetty certificates in MCS v2.4 and earlier are no longer required. If desired, the changes can be reverted after the upgrade to MCS v2.5 or later. Alternatively, the application.properties file can remain unaltered and the Jetty certificate information will be ignored.

Backing Up and Restoring SSL Private Keys

Upgrading can be a “true” (non-destructive) upgrade, or can involve a fresh install of RHEL. For fresh installations, a script has been provided to back up and restore system settings related to MCS, including SSL data (the certificate and associated private key).

However, if you are using a Trusted CA-signed Certificate, a private key (site.key or jettyPrivateKey.key) file was created during the certificate creation process. The creation procedure suggests that you back up this file in a safe place, such as the root user home directory ( directory. If you are performing a fresh install of RHEL, be sure to backup this private key to an external location before performing the upgrade. Backing up private key files is good practice, whatever the type of upgrade being performed.

If the private key was not backed up elsewhere, it is doubly important to back up the file before

performing the upgrade. The private key is used to generate Certificate Signing Requests (CSRs).

For instructions on creating and installing SSL certificates see the following article:

http://avid.force.com/pkb/articles/en_US/how_to/SSL-Certificates-for-server-to-browserconnections

To back up and restore the private key file:

1. Locate the private key file used to generate the Certificate Signing Request (if any). The Avid provided SSL creation process suggests that you store the key in the following directory:

/root

The default file name for MCS v2.5 and later is and earlier is

jettyPrivateKey.key

site.key

. The default file name for MCS v2.4

/root

)

2. Copy the private key to an external location such as a network share or a USB drive.

3. If applicable, restore the key at the appropriate step in the upgrade.

Migrating User Settings from UMS to USS During an Upgrade

MediaCentral Platform Services v2.0 introduced a new user database scheme. Upgrades of systems running MCS v2.0 or earlier must complete a user database migration using the supplied avid-ussimport script.

• For upgrades from v1.8.0 (RedHat v6.3) or earlier, a backup and restore of the MCS database is required. The user database migration must be completed after restoring the MCS database, but before logging in via the MediaCentral UX user interface.

• For upgrades from v1.8.1 (RedHat v6.5), a backup and restore of the MCS database is not required. However, the avid-uss-import script must still be run before logging in via the MediaCentral UX user interface.

In a cluster, the user database migration script must be run once on the master node only.

For more information on backup and restore procedures, see “Backing Up and Restoring System

Settings and the ICS/MCS Database” on page 69. Procedures for using the avid-uss-import script are

covered in “Upgrades for RHEL v6.3 Systems” on page 37.

Upgrade Prerequisites

Before starting any MCS upgrade, it is important to ensure you have a healthy environment. Verify the following as appropriate:

• (All configurations) Ensure you can sign in to MediaCentral UX through a supported web browser and verify basic functionality.

• (Cluster configurations) Verify the status of RabbitMQ and the ACS Bus.

For details, see “Verifying the Status of RabbitMQ” in the MediaCentral Platform Services Installation and Configuration Guide.

• (Cluster configurations) Verify the status of the Corosync cluster. Ensure there are no errors.

For details, see “Cluster Resource Monitor” in the MediaCentral Platform Services Concepts and Clustering Guide.

• (Multi-zone configurations) Verify that the “Zones” section of the MediaCentral UX System Settings layout displays all expected zones with no errors.

For details, see “Troubleshooting the Multi-Zone Setup” in the MediaCentral Platform Services Installation and Configuration Guide.

• Specific security updates have been approved by Avid for use with MediaCentral Platform Services running on Red Hat Enterprise Linux. Avid recommends installing these updates on all MCS servers.

At minimum, sites upgrading to MCS v2.9 and later are required to install the Open SSL “Heartbleed” security update v1.0.1e-30.el6_6.5 or later prior to upgrading the MediaCentral software.

For more information about approved security updates, see the “Security Updates” section of the Avid MediaCentral Platform Services ReadMe.

Upgrade Paths

Refer to one of the following sections to upgrade MediaCentral Platform Services:

Upgrades for systems already running Red Hat Enterprise Linux (RHEL) v6.5

For upgrading instructions:

• “Upgrading to MCS v2.9” on page 19

• “Upgrading a RHEL 6.5 Cluster System to MCS v2.9” on page 25

Upgrades for systems running Red Hat Enterprise Linux (RHEL) v6.3

For upgrading instructions:

• “Upgrading a RHEL 6.3 Single Server to MCS v2.9” on page 37

• “Upgrading a RHEL 6.3 Cluster System to MCS v2.9” on page 42

Upgrade Paths

2 Upgrades for RHEL v6.5 Systems

If upgrading a MediaCentral Platform Services system already running RHEL v6.5, refer to one of the following two processes:

• Upgrading a RHEL 6.5 Single Server to MCS v2.9

• Upgrading a RHEL 6.5 Cluster System to MCS v2.9

Prior to upgrading, ensure you have verified the “Upgrade Prerequisites” on page 17.

As a reminder, MCS v2.6.0 and later requires sharded Mongo to be configured on all systems

configured in a Corosync cluster or a multi-zone configuration. The process for configuring sharded Mongo is referenced in the upgrade process below. Single-server systems that are not included in a multi-zone environment do not require additional configuration.

Upgrading a RHEL 6.5 Single Server to MCS v2.9

Installing MCS v2.9 on a single server already operating under RHEL v6.5 involves an automated update of the affected packages. All MCS system settings are preserved.

Estimated downtime: 1 hour

The cluster upgrade involves the following steps:

• Upgrading to MCS v2.9

• Continuing the Upgrade

Upgrading to MCS v2.9

Installing MCS v2.9 on a single server already operating under RHEL v6.5 involves an automated update of the affected packages. All MCS system settings are preserved.

To install MediaCentral Platform Services v2.9:

1. Prepare the v2.9 MCS Installation USB Drive and connect it to your MCS server.

It is necessary to upgrade the system using the MCS Installation USB Drive as it contains the RHEL v6.5 ISO required for the upgrade process.

For details on preparing the USB drive, see “Creating the MCS Installation USB Drive” in the MediaCentral Platform Services Installation and Configuration Guide.

2. Mount the USB drive and change to the USB mount point.

For details, see “Mounting and Unmounting a USB Drive” on page 53.

The MCS Installation USB Drive contains all software used to image a new MediaCentral server. Do not reboot the server with this USB drive attached!

Upgrading a RHEL 6.5 Single Server to MCS v2.9

3. Although the upgrade is non-destructive, it is a good idea to back-up the MCS database. This is an optional, but recommended step.

Create a back-up of the MCS settings and database using the script located on the USB drive:

./system-backup.sh -b

For additional detail on using this script, see “Backing Up and Restoring System Settings and the

ICS/MCS Database” on page 69.

4. (Media Index configurations only) If you are upgrading from MCS v2.2.x or v2.3.x, you need to run a schema migration script before upgrading the MCS software.

a. Prior to running the migration script, review “Verifying the Media Index Status” on page 65

to ensure that no active schema migration is currently affecting Media Index.

b. Once you have verified the status, run the migration script from the root of the MCS

Installation USB Drive:

./media-index-upgrade.sh

This script will update the indexes to be compatible with the MCS v2.9 index structure.

The elasticsearch service must be running for this script to complete the migration tasks.

5. (Media Index configurations only) If you are upgrading from a version of MCS prior to v2.3.2.5, v2.4.2.4, v2.5.4, v2.6.2.3, or v2.7.1.3 and you are indexing an Interplay Production or Interplay Archive database, you must stop the PEBCo agent in the Interplay Administrator.

For more information, see “Stopping and Starting the PEBCo Agent” on page 66.

6. Start the installation script:

./install.sh

Be sure to use the dot-slash (“./”) notation, which tells Linux to look for the installation script in the

current directory. Otherwise you will receive the following error message:

-bash: install.sh: command not found

If you are upgrading from MCS v2.2.x or v2.3.x and your system is configured for Media Index, you will receive a message indicating that “A Media | Index configuration has been detected on this system”. Select one of the following options:

-Type

During the installation process, progress is displayed. The update completes with an indication of success:

INSTALLATION FINISHED

If any errors were encountered during the upgrade, the system reports the following message:

INSTALLATION FINISHED WITH ERRORS. Please check the output and log file /var/log/MediaCentral_Services_<version>_Build_<number>_Linux.log

IGNORE

system without completing the migration.

QUIT

installer.

if you have already upgraded your Media | Index data or want to upgrade your

if you have not yet upgraded your Media | Index data and need to exit the

Upgrading a RHEL 6.5 Single Server to MCS v2.9

MCS v2.9 requires the RHEL OpenSSL security patch to be installed. If this patch was not installed prior to the upgrade, the following message is displayed:

A required openssl patch is missing on this system. Please install this patch (openssl-1.0.1e-30.el6_6.5) so that the system is fully functional.

To check for other missing security fixes execute the avid-security-check script.

If this message is displayed, install the patch now. For details, see the Avid MediaCentral Platform Services ReadMe.

7. With the upgrade complete, use verify the status of the avid-acs-gateway service:

service avid-acs-gateway status

If the service is not started, use the avid-ics script to restart the avid-acs-gateway and related services:

avid-ics restart

8. Verify that the installation was successful using the ics_version script:

ics_version

Service version numbers are returned as follows:

UMS Version: x.x.x.x ICPS Version: x.x.x.x ICPS manager Version: x.x.x.x ACS Version: x.x.x.x System ID: "xxxxxxxxxxx" ICS installer: 2.9 (Build xx)

Created on <installer creation date>

The ics_version command includes additional information on multi-zone, Media Index, MAM Connector and other components. For precise version numbers, see the Avid MediaCentral

Platform Services 2.9 ReadMe.

If you receive a “command not found” error, logout and log back into the server or SSH session

(PuTTY). This refreshes the login for the upgraded system and should allow the command to run properly.

9. Unmount the USB drive.

For details, see “Mounting and Unmounting a USB Drive” on page 53.

Continuing the Upgrade

Review and complete the steps in this section as they apply to your environment.

To continue the upgrade:

1. In some cases, the installer alerts the user to the creation of .rpmnew files when it encounters a configuration file with custom modifications. In other cases, the system administrator must manually check for updated configuration files.

Review “Verifying System Configuration Files” on page 67 to check for and update any modified configuration files.

2. (Multi-Zone configurations only) If you are upgrading from MCS v2.3.x or earlier, once the master zone has been updated, run the following script from the master zone to re-enable the database syncing between all zones:

Upgrading a RHEL 6.5 Single Server to MCS v2.9

/opt/avid/cluster/bin/pgpool_remote_start

This step is not required and should not be completed if upgrading from MCS v2.4 or later.

3. If you are connecting to either an Avid ISIS or Avid NEXIS shared storage system, verify the shared storage client required for your environment and upgrade the client software if necessary. For more information, see “Upgrading the Avid Shared Storage Client” on page 13.

4. If additional components (e.g. Closed Captioning Service, MAM Connector, etc.) require updating, complete those upgrades at this time.

For upgrade instructions for each of these components, see the MediaCentral Platform Services Installation and Configuration Guide.

Failure to upgrade previously installed components may result in unexpected errors when testing the system. Make sure you upgrade any previously installed add-in components or uninstall the components if they are no longer used.

5. (Media Index configurations only) Depending upon your upgrade path, additional steps are required to complete the installation. Review the following:

If you upgraded from MCS v2.4.x, v2.5.x, v2.6.x, or 2.7x, a migration script must be run to update the schema to include new features associated with MCS v2.9.

a. Review the information in Appendix E for Verifying the Media Index Status to ensure that

no active schema migration is currently affecting Media Index.

b. Once you have verified the status, type the following to run the migration script:

/opt/avid/media-index/avid-acs-media-index-migration/avid-acs-mediaindex-indices-migration

If you upgraded from MCS v2.2.x or v2.3.x, a migration script ( was run prior to the upgrade. However, a second migration script (

indices-migration

a. Review the information in Appendix E for Verifying the Media Index Status to ensure that

no active schema migration is currently affecting Media Index.

b. Once you have verified the status, type the following to run the migration script:

/opt/avid/media-index/avid-acs-media-index-migration/avid-acs-mediaindex-indices-migration

) must now be run to complete the process.

media-index-upgrade.sh

avid-acs-media-index-

)

If you upgraded from MCS v2.1.x or earlier, the Media Index configuration was reset and a data migration is not required. However, the Media Index configuration must be reconfigured at this time.

For instructions on reconfiguring Media Index, see “Upgrading Media Index from v2.0.x or v2.1.x” the Avid Media | Index Configuration Guide.

If you upgraded from a version of MCS prior to v2.3.2.5, v2.4.2.4, v2.5.4, v2.6.2.3, or v2.7.1.3 and you stopped the PEBCo agent prior to the upgrade, you must restart the PEBCo

agent in the Interplay Administrator.

For more information, see “Stopping and Starting the PEBCo Agent” on page 66.

6. (Media Index configurations only) Systems configured with Media Index for MAM that have upgraded from MCS v2.4.x or v2.5.x must re-sync the legal list using the MAM CentralSyncAgent to resend dictionary data to the Media Index.

+ 51 hidden pages

Pinnacle Systems MediaCentral Platform Services - 2.9 User Manual

Contents

Using This Guide

Symbols and Conventions

If You Need Help

Avid Training Services

1 Overview and Prerequisites

Overview

How to Use this Guide

Obtaining the Software Packages

Mounting the Operating System

Upgrading Multi-Zone Deployments

Upgrading Media | Index Deployments

Upgrading the Avid Shared Storage Client

Upgrading the MediaCentral Distribution Service

Upgrading the iNEWS Client Version

An Important Note on SSL Certificates

Backing Up and Restoring SSL Private Keys

Migrating User Settings from UMS to USS During an Upgrade

Upgrade Prerequisites

Upgrade Paths

2 Upgrades for RHEL v6.5 Systems

Upgrading a RHEL 6.5 Single Server to MCS v2.9

Upgrading to MCS v2.9

Continuing the Upgrade