Pinnacle Systems ISIS Client Manager - 5.0 Installation Manual
Avid® ISIS® Client Manager
Installation and User’s Guide
Version 5.0
Legal Notices
Product specifications are subject to change without notice and do not represent a commitment on the part of Avid Technology, Inc.
This product is subject to the terms and conditions of a software license agreement provided with the software. The product may only be used in
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Copyright © 1988–1997 Sam Leffler
Copyright © 1991–1997 Silicon Graphics, Inc.
Permission to use, copy, modify, distribute, and sell this software [i.e., the TIFF library] and its documentation for any purpose is hereby granted without fee,
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Modifications Copyright 1999 Matt Koss, under the same license as above.
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.
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© DevelopMentor
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Avid ISIS Client Manager Installation and User’s Guide • Created 8/21/15 • This document is distributed by Avid in online (electronic)
form only, and is not available for purchase in printed form.
iv
Contents
Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Who Should Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Symbols and Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
If You Need Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Accessing the Online Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Avid Training Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Chapter 1 Avid ISIS Client Manager Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Network Adapter and Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Intel PRO/1000 Network Adapter and Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Loading or Updating the Intel PRO Driver on Windows Clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Dual Port Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Myricom 10 Gb Network Adapter and Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Installing the Myricom Network Adapter on Windows Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Installing the Myricom Network Adapter on Macintosh Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Updating the Myricom Driver on Macintosh Clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Changing the Myricom Network Adapter Settings on Macintosh Clients. . . . . . . . . . . . . . . . . . . . . . . . . . 6
Client Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Loading Client Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Configuring Network Profiles and Firewalls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Configuring Windows Network Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Macintosh Support and Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
ISIS Shared Storage Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Fast User Switching Not Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connecting to the ISIS Shared Storage Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Client Manager Tray Icon (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Changing Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Opening the ISIS Management Console from the Client Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Avid ISIS Client Network Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Switched Media Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Routed Media Network Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Adding a Remote Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Setting the Client Manager Display Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Setting Client Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Enabling the Network Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Configuring the Client Network Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Windows Client Network Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
v
Configuring Macintosh Client Network Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
10 Gb Network Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Configuring 10 Gb Client Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
10 Gb Client Resolution Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Chapter 2 Using Avid ISIS Client Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Client Manager Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Client Manager Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
ISIS Connection Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Connecting a Client to an ISIS System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Mounting and Unmounting Workspaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Configuring Workspace Mount Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Workspace Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Retrieving Workspace Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Sorting the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Filtering the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Accessing the Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Bandwidth Reservations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Enabling Bandwidth Reservations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Creating or Releasing Bandwidth Reservations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Clearing Cached Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Managing Logs and Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Chapter 3 Avid PathDiag Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Starting Avid PathDiag Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
PathDiag Tool Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Diagnostic Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Setting Up a Standard Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Setting Up a Custom Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Setting Up a Network Connectivity Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Starting and Stopping the Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Test Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Chapter 4 ISIS Log Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Running the ISIS Log Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Changing the Log Utility Profile Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Chapter A Network Adapter Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
1 Gb Network Adapter Settings for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
1 Gb Network Settings for Macintosh Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Myricom 10 Gb Network Adapter Settings on Windows Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
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Using This Guide
The Avid® ISIS® media network provides a high-performance distributed file system that contains high-capacity
shared media storage for workgroups of connected Avid editing workstations. This user’s guide describes how to
connect your client system to the media network, mount workspaces, and configure your system for best
performance.
Unless noted otherwise, the material in this document applies to the Windows
systems.The majority of screen shots in this document were captured on a Windows system, but the information
applies to both Windows and Mac OS X systems. Where differences exist, both Windows and Mac OS X screen
shots are shown.
The documentation describes the features and hardware of all models. Therefore, your system might not contain
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certain features and hardware that are covered in the documentation.
Who Should Use This Guide
This user’s guide is intended for users who need to access workspaces on the Avid ISIS shared storage network. You
should have a basic understanding of how to use and manage the Windows operating system or the Mac OS X
systems, and you should be familiar with basic workgroup and network concepts.
®
and Mac OS® X operating
Symbols and Conventions
Avid documentation uses the following symbols and conventions:
Symbol or Convention Meaning or Action
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c
w
> This symbol indicates menu commands (and subcommands) in the
A note provides important related information, reminders,
recommendations, and strong suggestions.
A caution means that a specific action you take could cause harm to
your computer or cause you to lose data.
A warning describes an action that could cause you physical harm.
Follow the guidelines in this document or on the unit itself when
handling electrical equipment.
order you select them. For example, File > Import means to open the
File menu and then select the Import command.
This symbol indicates a single-step procedure. Multiple arrows in a list
indicate that you perform one of the actions listed.
1
Symbol or Convention Meaning or Action
If You Need Help
(Windows), (Windows
only), (Macintosh), or
(Macintosh only)
Bold font Bold font is primarily used in task instructions to identify user interface
Italic font Italic font is used to emphasize certain words and to indicate variables.
Courier Bold font
Ctrl+key or mouse action Press and hold the first key while you press the last key or perform the
| (pipe character) The pipe character is used in some Avid product names, such as
If You Need Help
If you are having trouble using your Avid product:
1. Retry the action, carefully following the instructions given for that task in this guide. It is especially important
to check each step of your workflow.
2. Check the latest information that might have become available after the documentation was published.
This text indicates that the information applies only to the specified
operating system, either Windows or Macintosh OS X.
items and keyboard sequences.
Courier Bold font identifies text that you type.
mouse action. For example, Command+Option+C or Ctrl+drag.
Interplay | Production. In this document, the pipe is used in product
names when they are in headings or at their first use in text.
New information is in the ReadMe PDF file supplied on your Avid software installation kit as a PDF
document and is also available online.
Always check online for the most up-to-date release notes or ReadMe because the online version is
updated whenever new information becomes available. To view the online versions, visit the Knowledge
Base at
3. Check the documentation that came with your Avid application or your hardware for maintenance or
hardware-related issues.
4. Visit the online Knowledge Base at
day, 7 days per week. Search this online Knowledge Base to find answers, to view error messages, to access
troubleshooting tips, to download updates, and to read or join online message-board discussions.
www.avid.com/US/support.
www.avid.com/US/support. Online services are available 24 hours per
Accessing the Online Documentation
The Avid online documentation contains all the product documentation in PDF format. You can access the
documentation in the AvidISISDocumentation folder in the Avid installer kit. Download and install Acrobat
Reader before you access the PDF documentation.
Avid Training Services
Avid makes lifelong learning, career advancement, and personal development easy and convenient. Avid
understands that the knowledge you need to differentiate yourself is always changing, and Avid continually
updates course content and offers new training delivery methods that accommodate your pressured and
competitive work environment.
2
Avid Training Services
For information on courses/schedules, training centers, certifications, courseware, and books, please visit
www.avid.com/support
and follow the Training links, or call Avid Sales at 800-949-AVID (800-949-2843).
3
1 Avid ISIS Client Manager Installation
Before installing the Avid ISIS Client software, make sure you have the appropriate network adapter and driver
installed, and adjust any settings. See the Avid ISIS ReadMe for details. For the correct network adapter slot
locations for client systems qualified with Avid ISIS, see the
Configurations
Knowledge Base article, and select the platform you have or are considering.
Network Adapter and Driver Installation
Most Windows® editing clients require the 1 Gb Intel® Pro/1000 PT or PF Ethernet network adapter to connect to
the Avid ISIS system, even if the clients are connected to an external switch.
Intel PRO/1000 Network Adapter and Driver Installation
The Intel PRO/1000 Ethernet network adapters are recommended for most Windows editing systems that connect
to the Avid ISIS system. The Intel PRO/1000 PT and Intel i350 T2 are copper interfaces and the Intel PRO/1000
PF is an optical interface. Depending on the Intel network adapter used in your system, load the appropriate driver
from the appropriate folder. The Intel drivers qualified in this release are included in the
Client\Intel_Pro1000\
folder. Check your driver version in the Windows Control Panel.
folder in the Avid ISIS software installer kit. Install the newest qualified driver in the
Avid Configuration Guidelines and Slot
\Drivers\ISIS
For the latest supported Ethernet network adapters and driver versions, see the Avid ISIS ReadMe that
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corresponds with your software release.
Loading or Updating the Intel PRO Driver on Windows Clients
To load the Intel PRO driver on a Windows client:
1. After you install the Intel PRO/1000 network adapter and restart your system, you might receive a Hardware
Wizard message about looking for the Intel PRO/1000 driver. Cancel the message.
2. Copy the file titled
\Drivers\ISIS Client\Intel_Pro1000\
3. Double-click the .exe file to expand the compressed file and run the installer.
4. Accept the default settings to install the driver.
The default Intel transmit and receive descriptors are set to 256; however, the Avid ISIS client software sets the
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transmit and receive descriptors to 1024. For more information, see “Modifying the 1 Gb PRO/1000 Network
Adapter Settings (Windows)” on page 50.
5. Continue with setting the IP address; see “Configuring the Client Network Properties” on page 18.
Intel_xx.x
driver to your client system; found on the Avid ISIS software kit in the
folder.
Dual Port Network Connections
Dual 1 Gb or 10 Gb Ethernet connections allow you to use a dual-attached client for redundancy and performance
enhancements. Dual connected 1 GbE or 10 GbE clients can be on the same subnet for redundancy.
The dual port Intel PRO network adapter is supported with Windows clients and the built-in dual Ethernet ports
are supported with Macintosh clients. Each port is configured separately.
When using a dual port configuration, make sure both ports are enabled in the ISIS Client Manager Network
Interface Settings and the network properties (see “Enabling the Network Interface” on page 17
the Client Network Properties” on page 18
).
Myricom 10 Gb Network Adapter and Driver
The Myricom® 10 Gb Ethernet adapter is qualified on Windows and Mac OSX operating systems for Avid editing
ultra high resolution clients (UHRC). These 10 Gb clients connect to the 10 Gb port of the switch.
For 10 Gb clients, use the Ultra High Resolution setting in the Client Manager Preferences.
Installing the Myricom Network Adapter on Windows Clients
See the Avid ISIS ReadMe for the latest Myricom driver information. Copy the installer to your Avid editing client
and use the following information to set up the Myricom 10 Gb network adapter. The Myricom driver is in the
\Drivers\ISIS Client\Myricom\
The driver installer functions the same whether you are installing the Myricom driver for the first time or
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upgrading an existing Myricom driver. If you are upgrading your Myricom driver start with step 3.
folder of the ISIS software kit.
Network Adapter and Driver Installation
and “Configuring
To install the Myricom network adapter and driver in Windows clients:
1. Shut down the Avid editing system.
2. Install the Myricom network adapter in the appropriate slot.
For slot information, see the
3. Copy the Myricom driver from the Avid ISIS software kit to the Windows 10 Gb client.
The Myricom driver is in the
4. Double-click the
The installer functions the same whether you are installing the Myricom driver for the first time or upgrading
an existing Myricom driver.
5. Install the Avid ISIS client software.
6. Restart the client after the installation is complete.
7. Start the Avid ISIS client software and select the following UHRC requirements:
- Select the Ultra High Resolution setting in the Client Manager Preferences.
- Mount a workspace.
Installing the Myricom Network Adapter on Macintosh Clients
The Avid ISIS software is available on the Avid ISIS Software kit. Load the files on your Avid editing client and
use the following information to set up the Myricom 10 Gb network adapter.
.msi
Avid Configuration Guidelines and Slot Configurations.
\Drivers\ISIS Client\Myricom\
installer and follow the on-screen instructions, accepting the default settings.
folder.
To install the Myricom network adapter in Macintosh clients:
1. Shut down the Avid editing system.
2. Install the Myricom network adapter in the appropriate slot. For slot information, search the Avid Knowledge
Base for
3. Double-click the appropriate
System Configuration Guidelines and Slot Configurations.
Myri10GE-xx.dmg
file to mount the file.
5
Network Adapter and Driver Installation
The Avid ISIS software kit includes different drivers for different Mac OS X versions, in the
Client/Myricom/
folder.
Follow the on-screen instructions.
4. Double-click the installer package to run the installer.
5. Install the Myricom driver following the default prompts.
6. See “Changing the Myricom Network Adapter Settings on Macintosh Clients” on page 6
7. Install the Avid ISIS client software; see
“Loading Client Software” on page 8.
8. Restart the client to finish the installation.
9. Start the Avid ISIS client software and select Ultra High Resolution setting in the Client Manager
Preferences.
Updating the Myricom Driver on Macintosh Clients
To install the Myricom driver on Macintosh clients:
1. Copy the
The file is located in the following location:
2. Double-click the
Myri10GE-xx.dmg
Myri10GE-xx.dmg
file from the Avid ISIS software installer kit to your 10 Gb Macintosh client.
Tools_3rdParty\Drivers_and_Firmware\Myricom\Mac\
file to mount the file.
3. Double-click the installer package to run the installer.
4. Install Myricom driver following the default prompts.
Drivers/ISIS
.
folder.
5. Continue with
“Changing the Myricom Network Adapter Settings on Macintosh Clients” on page 6.
6. Start the Avid ISIS client software and select Ultra High Resolution setting in the Client Manager
Preferences.
Changing the Myricom Network Adapter Settings on Macintosh Clients
The Myricom 10 Gb network adapter requires you to change some settings.
To configure the Myricom network adapter in Macintosh clients:
1. On your Macintosh 10 Gb client, click Apple, System Preferences.
2. In the Internet & Wireless section, click Network.
3. In the left pane, select the Myricom entry and click Advanced.
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Network Adapter and Driver Installation
4. Click the Ethernet tab (depending on your Mac OS, this might be the Hardware tab).
5. Select the following settings.
Myricom 10 Gb Network Settings
Option Setting
Configure Manually
Speed Autoselect
Duplex Full - Duplex, Flow-Control
MTU Standard (1500)
6. Click OK.
After changing the Myricom adapter settings, restart your client system.
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Client Software Installation
To install the ISIS client software on your system you must have a user account with Administrator privileges.
Loading Client Software
You can load the Client software from the Management Console or the Avid ISIS Installer kit.
To use the ISIS Management Console, you need the latest Adobe® Flash® Player installed on your system. If you
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encounter problems with the ISIS Management Console display, you might have an outdated version or multiple
versions of the Flash Player installed. Uninstall any previous versions of Flash Player and install the Flash
Player included on the Installers page of the Avid ISIS Management Console, or download and install the Flash
Player from adobe.com if a newer version is available.
On Windows systems, make sure to install the latest Windows critical updates.
To install the Windows client software:
1. Log into your Windows client system as a user with Administrative privileges.
Client Software Installation
2. Copy the Windows client installer file (named similar to
your Windows client system from either:
t The
t The Management Console, Installers page
3. Double-click the
4. Follow the on-screen instructions.
5. Update the Intel Pro driver on your client system; see
Windows Clients” on page 4
6. Repeat this procedure on each Avid ISIS Windows client.
You can manually copy the client installer to a USB flash drive and use it to install the client software on multiple
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Windows clients.
To install the Macintosh client software:
1. On each Macintosh client, copy and save the
Macintosh client system from either:
t The
t The Management Console, Installers page
2. Double-click the
3. Double-click the
\AvidISISClientInstallers
AvidISISClient_Win64_5.0.0.nnnnn.msi
.
\AvidISISClientInstallers
AvidISISClient_MacOSX_5.0.0.nnnnn.dmg
AvidISISClient.mpkg
folder in the software kit
AvidISISClient_MacOSX_5.0.0.nnnnn.dmg
folder in the software kit
file to run the installer.
AvidISISClient_Win64_5.0.0.nnnnn.msi
file.
“Loading or Updating the Intel PRO Driver on
file.
) to
file to your
Follow the on-screen instructions.
Configuring Network Profiles and Firewalls
When enabled, some Firewall settings on Avid ISIS clients prevent you from connecting to the Avid ISIS
environment. The following sections describe where the network profiles settings are located in the Client
Manager software.
8
If you are not sure which Firewall profile to use with Windows clients, enable all three Profiles under Windows
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Firewall settings. This ensures that the ISIS clients work in all Firewall configurations.
Configuring Windows Network Profiles
Network profiles are used by Windows operating systems to distinguish between Public, Private, and Domain
network connections. Because each network profile uses its own security settings, you must configure the Client
Manager settings so that the appropriate ports are opened for each applicable network profile on your system.
You only need to configure Client Manager settings for the network profiles that are connected to your ISIS
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system. If you are unsure which network connections are used with your ISIS system, see your network
administrator.
To configure the Client Manager settings for Windows network profiles:
1. Verify which network connection profile(s) are used to connect to your ISIS system by doing the following:
a. Click Start, Control Panel.
The Windows Control Panel opens.
b. Click “Network and Internet.”
The Network and Internet window opens.
Configuring Network Profiles and Firewalls
c. Click “Network and Sharing Center.”
The Network and Sharing Center window opens.
The Network and Sharing Center window lists the network connections present on your system and which of
the possible network profiles has been applied to them:
- Domain network
- Public network
- Private network
2. Open the Client Manager. (For help, see
3. Click the General Preferences button in the Client Manager window.
The General Preferences dialog box opens.
“Avid ISIS Client Manager Installation” on page 4.)
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4. In the Profiles section, click the checkbox next to each applicable network profile type to enable firewall
configuration.
Enable firewall configuration only for the network profiles that are connected to your ISIS system.
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5. Click the green check mark to apply the settings or the red X to close the dialog box without any changes.
Macintosh Support and Firewall
You can use any of the onboard Ethernet ports on the Macintosh system to connect to the media network. For a list
of supported Macintosh systems, see the Avid ISIS ReadMe.
See the documentation provided with your Macintosh system for the exact location of the Ethernet port.
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Some Firewall settings on Macintosh clients prevent you from connecting to the Avid ISIS environment when
enabled. You might receive an error message informing you that no System Directors were found and that the
problem might be the Firewall settings.
ISIS Shared Storage Network Connection
The Client Manager software automatically checks for System Directors on the Avid ISIS shared storage network.
You can configure the Client Manager software to reconnect automatically to ISIS systems when you restart your
system.
ISIS Shared Storage Network Connection
If your client is connected to the ISIS through a switched or routed media network, see
on page 15
For information on Avid ISIS client network descriptions, see
page 13
.
.
Fast User Switching Not Supported
Fast User Switching is a Windows feature that allows multiple user accounts to log on to a computer
simultaneously. Fast User Switching is enabled by default in Windows computers. The Fast User Switching
feature and multiple concurrent logged on user modes are not supported in the Avid ISIS environment. The ISIS
software does not distinguish the different drive letters mapped to the same workspaces on the same computer.
Conflicts appear in the following scenarios:
• When one user maps a drive letter to one workspace and another user maps the same drive letter to a different
workspace
• When one user maps a workspace to one drive letter, and another user maps a different drive letter for the
same workspace.
Connecting to the ISIS Shared Storage Network
If your system is connected to an Avid ISIS shared storage network, you can use the Client Manager to mount a
workspace before you begin your work session.
“Adding a Remote Host”
“Avid ISIS Client Network Descriptions” on
To connect to the Avid ISIS network:
1. Do one of the following:
t (Windows) If the Client Manager icon is not available in the Windows taskbar, select Start, All Programs,
Avid, ISIS Client, ISIS Client Manager.
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ISIS Shared Storage Network Connection
t (Windows) Click the Client Manager icon in the Windows taskbar.
t (Windows) Right-click the Client Manager icon and select Avid ISIS Client Manager.
2. Select the System Director you want to connect to from the Systems list.
If this is the first time connecting, identify your System Director; see “Adding a Remote Host” on page 15
3. Connect by doing one of the following:
t Click the Connect button.
t Right-click the System Director name and select Connect.
4. Log in by doing one of the following:
t (Windows) Type your account name in the Username text box, and type your password in the Password
text box.
t (Windows) If your ISIS system is configured to use the Windows user name and password for your local
system, select OS Login. By default, the Username and Password text boxes are inactive when you select
this option.
5. Click Connect.
When the connection is successful, the Change Password and Launch Management Console buttons become
active.
6. (Option) If you used the OS Login option, and you want to connect to the network automatically every time
you start your system, select the Auto Connect box.
Client Manager Tray Icon (Windows)
When the Client Manager is running, an icon appears in the system tray. The tray icon color indicates the client
connection status:
.
Icon Status
Client Manager is running, but there are no active ISIS connections.
Client is connected to one or more ISIS systems, but there are no mounted workspaces.
Client is connected to one or more ISIS systems, and there are one or more mounted workspaces.
Indicates a connection error.
If you hover the mouse cursor over the tray icon, a tooltip containing additional information appears:
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Changing Your Password
You can use the Client Manager to change the password you use to log on to your Avid ISIS user account.
If your user name and password are different for your client system and your Avid ISIS account, your system
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cannot automatically reconnect to the media network when you restart your system.
To change your Avid ISIS account password:
1. Open the Client Manager (see “Connecting to the ISIS Shared Storage Network” on page 10).
2. Log into the ISIS system for which you want to change your password.
3. Click Change Password.
The Change Password dialog opens.
ISIS Shared Storage Network Connection
4. Type your existing password in the Old Password text box.
5. Type your new password in the New Password text box.
The Client Manager supports only ASCII characters in user passwords.
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6. For confirmation, type the password again in the Confirm New Password text box.
7. Click the green check mark to apply the changes or click the red X to close the dialog box without any
changes.
Opening the ISIS Management Console from the Client Manager
You can open the ISIS Management Console from the Client Manager window after you have connected to an
ISIS system. From the Management Console login screen you can access the complete Management Console
documentation using the Help link.
To open the ISIS Management Console:
t Select one or more systems in the Systems section of the Client Manager window and click the Management
Console button.
Your default web browser opens to the ISIS Management Console login window.
The ISIS Management Console display might differ according to your user account’s access privileges.
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12
Avid ISIS Client Network Descriptions
All clients in the media network are classified depending on how they connect to the network. The following list
describes each network layer:
• Directly connected to the ISIS 1000 — Not supported.
• Switched Media Network — Not routed. Switched (L2) media network consisting of Avid ISIS qualified
switches deployed in a supported topology.
• Routed Media Network — Routed (L3) media network consisting of Avid ISIS qualified switches deployed
in a supported topology.
• Non-media Optimized Network — Any network that consists of switches (L2 or L3) or routers that are not
specifically qualified for Avid ISIS.
Switched Media Network Configuration
A switched media network configuration consists of a group of clients connected to an Ethernet switch with a 10
Gb port connected to the ISIS 1000 Engine. Each client connects to the switch using single or dual 1 Gb or 10 Gb
connections.
Switched Media Network Configuration
ISIS Shared Storage Network Connection
Callout Description
1 Clients connected by 1 Gb or 10 Gb to the switch
2 Avid-approved Layer 2 switch with 1 or 10 Gb ports to the clients and a 10 Gb port for the Engine
3 Switch connected to Engine with 10 Gb
4 ISIS Engine
5VLAN
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Routed Media Network Configuration
A routed media network configuration consist of a group of clients, connected to an Avid qualified layer-3 switch
(routed), with known Quality of Service (QoS); traffic routed to (one hop) and load-balanced across VLANs
(approximately a 60/40 ratio).
Avid Switched and Routed Network Configuration
ISIS Shared Storage Network Connection
Callout Description
1 Layer 3 Routed/Switched Network
2 Corporate network clients (1 Gb connections)
3 House (corporate) switch (not Avid-approved)
4 Routed media network
5 Avid-approved Layer 3 switch with multiple VLANs
6 Clients
7 Avid-approved Layer 2 switch with 1 Gb or 10 Gb ports for clients, and 10 Gb ports for the Engines
8 ISIS Engines
9 Clients connected by 1 Gb or 10 Gb to switch
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