Pinnacle Systems ISIS Client Manager - 5.0 Installation Manual

Avid® ISIS® Client Manager

Installation and User’s Guide

Version 5.0

Legal Notices

Product specifications are subject to change without notice and do not represent a commitment on the part of Avid Technology, Inc.

This product is subject to the terms and conditions of a software license agreement provided with the software. The product may only be used in accordance with the license agreement.

This product may be protected by one or more U.S. and non-U.S patents. Details are available at www.avid.com/patents

Part of the software embedded in this product is gSOAP software.

THE SOFTWARE IN THIS PRODUCT WAS IN PART PROVIDED BY GENIVIA INC AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

This document is protected under copyright law. An authorized licensee of Avid ISIS may reproduce this publication for the licensee’s own use in learning how to use the software. This document may not be reproduced or distributed, in whole or in part, for commercial purposes, such as selling copies of this document or providing support or educational services to others. This document is supplied as a guide for Avid ISIS. Reasonable care has been taken in preparing the information it contains. However, this document may contain omissions, technical inaccuracies, or typographical errors. Avid Technology, Inc. does not accept responsibility of any kind for customers’ losses due to the use of this document. Product specifications are subject to change without notice.

The following disclaimer is required by Sam Leffler and Silicon Graphics, Inc. for the use of their TIFF library:

Permission to use, copy, modify, distribute, and sell this software [i.e., the TIFF library] and its documentation for any purpose is hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in all copies of the software and related documentation, and (ii) the names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific, prior written permission of Sam Leffler and Silicon Graphics.

THE SOFTWARE IS PROVIDED “AS-IS” AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.

The following disclaimer is required by the Independent JPEG Group:

This software is based in part on the work of the Independent JPEG Group.

This Software may contain components licensed under the following conditions:

Redistribution and use in source and binary forms are permitted provided that the above copyright notice and this paragraph are duplicated in all such forms and that any documentation, advertising materials, and other materials related to such distribution and use acknowledge that the software was developed by the University of California, Berkeley. The name of the University may not be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED ``AS IS'' AND WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Permission to use, copy, modify, and distribute this software and its documentation for any purpose and without fee is hereby granted, provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation. This software is provided "as is" without express or implied warranty.

Permission to use, copy, modify, distribute, and sell this software for any purpose is hereby granted without fee, provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation, and that the name of Daniel Dardailler not be used in advertising or publicity pertaining to distribution of the software without specific, written prior permission. Daniel Dardailler makes no representations about the suitability of this software for any purpose. It is provided "as is" without express or implied warranty.

Permission to use, copy, modify, and distribute this software for any purpose without fee is hereby granted, provided that this entire notice is included in all copies of any software which is or includes a copy or modification of this software and in all copies of the supporting documentation for such software.

THIS SOFTWARE IS BEING PROVIDED "AS IS", WITHOUT ANY EXPRESS OR IMPLIED WARRANTY. IN PARTICULAR, NEITHER THE AUTHOR NOR AT&T MAKES ANY REPRESENTATION OR WARRANTY OF ANY KIND CONCERNING THE MERCHANTABILITY OF THIS SOFTWARE OR ITS FITNESS FOR ANY PARTICULAR PURPOSE.

This product includes software developed by the University of California, Berkeley and its contributors.

The following disclaimer is required by Paradigm Matrix:

Portions of this software licensed from Paradigm Matrix.

The following disclaimer is required by Ray Sauers Associates, Inc.:

“Install-It” is licensed from Ray Sauers Associates, Inc. End-User is prohibited from taking any action to derive a source code equivalent of “Install-It,” including by reverse assembly or reverse compilation, Ray Sauers Associates, Inc. shall in no event be liable for any damages resulting from reseller’s failure to perform reseller’s obligation; or any damages arising from use or operation of reseller’s products or the software; or any other damages, including but not limited to, incidental, direct, indirect, special or consequential Damages including lost profits, or damages resulting from loss of use or inability to use reseller’s products or the software for any reason including copyright or patent infringement, or lost data, even if Ray Sauers Associates has been advised, knew or should have known of the possibility of such damages.

The following disclaimer is required by Videomedia, Inc.:

“Videomedia, Inc. makes no warranties whatsoever, either express or implied, regarding this product, including warranties with respect to its merchantability or its fitness for any particular purpose.”

“This software contains V-LAN ver. 3.0 Command Protocols which communicate with V-LAN ver. 3.0 products developed by Videomedia, Inc. and V-LAN ver. 3.0 compatible products developed by third parties under license from Videomedia, Inc. Use of this software will allow “frame accurate” editing control of applicable videotape recorder decks, videodisc recorders/players and the like.”

The following disclaimer is required by Altura Software, Inc. for the use of its Mac2Win software and Sample Source Code:

The following disclaimer is required by Interplay Entertainment Corp.:

The “Interplay” name is used with the permission of Interplay Entertainment Corp., which bears no responsibility for Avid products.

This product includes portions of the Alloy Look & Feel software from Incors GmbH.

This product includes software developed by the Apache Software Foundation (http://www.apache.org/

This product may include the JCifs library, for which the following notice applies:

Avid Interplay contains components licensed from LavanTech. These components may only be used as part of and in connection with Avid Interplay.

Attn. Government User(s). Restricted Rights Legend

U.S. GOVERNMENT RESTRICTED RIGHTS. This Software and its documentation are “commercial computer software” or “commercial computer software documentation.” In the event that such Software or documentation is acquired by or on behalf of a unit or agency of the U.S. Government, all rights with respect to this Software and documentation are subject to the terms of the License Agreement, pursuant to FAR §12.212(a) and/or DFARS §227.7202-1(a), as applicable.

Trademarks

003, 192 Digital I/O, 192 I/O, 96 I/O, 96i I/O, Adrenaline, AirSpeed, ALEX, Alienbrain, AME, AniMatte, Archive, Archive II, Assistant Station, AudioPages, AudioStation, AutoLoop, AutoSync, Avid, Avid Active, Avid Advanced Response, Avid DNA, Avid DNxcel, Avid DNxHD, Avid DS Assist Station, Avid Ignite, Avid Liquid, Avid Media Engine, Avid Media Processor, Avid MEDIArray, Avid Mojo, Avid Remote Response, Avid Unity, Avid Unity ISIS, Avid VideoRAID, AvidRAID, AvidShare, AVIDstripe, AVX, Beat Detective, Beauty Without The Bandwidth, Beyond Reality, BF Essentials, Bomb Factory, Bruno, C|24, CaptureManager, ChromaCurve, ChromaWheel, Cineractive Engine, Cineractive Player, Cineractive Viewer, Color Conductor, Command|24, Command|8, Control|24, Cosmonaut Voice, CountDown, d2, d3, DAE, D-Command, D-Control, Deko, DekoCast, D-Fi, D-fx, Digi 002, Digi 003, DigiBase, Digidesign, Digidesign Audio Engine, Digidesign Development Partners, Digidesign Intelligent Noise Reduction, Digidesign TDM Bus, DigiLink, DigiMeter, DigiPanner, DigiProNet, DigiRack, DigiSerial, DigiSnake, DigiSystem, Digital Choreography, Digital Nonlinear Accelerator, DigiTest, DigiTranslator, DigiWear, DINR, DNxchange, Do More, DPP-1, D-Show, DSP Manager, DS-StorageCalc, DV Toolkit, DVD Complete, D-Verb, Eleven, EM, Euphonix, EUCON, EveryPhase, Expander, ExpertRender, Fader Pack, Fairchild, FastBreak, Fast Track, Film Cutter, FilmScribe, Flexevent, FluidMotion, Frame Chase, FXDeko, HD Core, HD Process, HDpack, Home-to-Hollywood, HYBRID, HyperSPACE, HyperSPACE HDCAM, iKnowledge, Image Independence, Impact, Improv, iNEWS, iNEWS Assign, iNEWS ControlAir, InGame, Instantwrite, Instinct, Intelligent Content Management, Intelligent Digital Actor Technology, IntelliRender, Intelli-Sat, Intelli-sat Broadcasting Recording Manager, InterFX, Interplay, inTONE, Intraframe, iS Expander, iS9, iS18, iS23, iS36, ISIS, IsoSync, LaunchPad, LeaderPlus, LFX, Lightning, Link & Sync, ListSync, LKT-200, Lo-Fi, MachineControl, Magic Mask, Make Anything Hollywood, make manage move | media, Marquee, MassivePack, Massive Pack Pro, Maxim, Mbox, Media Composer, MediaFlow, MediaLog, MediaMix, Media Reader, Media Recorder, MEDIArray, MediaServer, MediaShare, MetaFuze, MetaSync, MIDI I/O, Mix Rack, Moviestar, MultiShell, NaturalMatch, NewsCutter, NewsView, NewsVision, Nitris, NL3D, NLP, NSDOS, NSWIN, OMF, OMF Interchange, OMM, OnDVD, Open Media Framework, Open Media Management, Painterly Effects, Palladium, Personal Q, PET, Podcast Factory, PowerSwap, PRE, ProControl, ProEncode, Profiler, Pro Tools, Pro Tools|HD, Pro Tools LE, Pro Tools M-Powered, Pro Transfer, QuickPunch, QuietDrive, Realtime Motion Synthesis, Recti-Fi, Reel Tape Delay, Reel Tape Flanger, Reel Tape Saturation, Reprise, Res Rocket Surfer, Reso, RetroLoop, Reverb One, ReVibe, Revolution, rS9, rS18, RTAS, Salesview, Sci-Fi, Scorch, ScriptSync, SecureProductionEnvironment, Serv|GT, Serv|LT, Shape-to-Shape, ShuttleCase, Sibelius, SimulPlay, SimulRecord, Slightly Rude Compressor, Smack!, Soft SampleCell, Soft-Clip Limiter, SoundReplacer, SPACE, SPACEShift, SpectraGraph, SpectraMatte, SteadyGlide, Streamfactory, Streamgenie, StreamRAID, SubCap, Sundance, Sundance Digital, SurroundScope, Symphony, SYNC HD, SYNC I/O, Synchronic, SynchroScope, Syntax, TDM FlexCable, TechFlix, Tel-Ray, Thunder, TimeLiner, Titansync, Titan, TL Aggro, TL AutoPan, TL Drum Rehab, TL Everyphase, TL Fauxlder, TL In Tune, TL MasterMeter, TL Metro, TL Space, TL Utilities, tools for storytellers, Transit, TransJammer, Trillium Lane Labs, TruTouch, UnityRAID, Vari-Fi, Video the Web Way, VideoRAID, VideoSPACE, VTEM, Work-N-Play, Xdeck, X-Form, Xmon and XPAND! are either registered trademarks or trademarks of Avid Technology, Inc. in the United States and/or other countries.

iii

Apple, Macintosh, and Safari are either registered trademarks or trademarks of Apple Computer, Inc., registered in the U.S. and other countries. HP is a registered trademark of Hewlett-Packard Company. Intel is a registered trademark of Intel Corporation. Java is a trademark of Sun Microsystems in the United States and/or other countries. Kingston is a registered trademarks of Kingston Technology Corporation. All other marks may be the property of their respective titleholders. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. All other trademarks contained herein are the property of their respective owners.

Avid ISIS Client Manager Installation and User’s Guide • Created 8/21/15 • This document is distributed by Avid in online (electronic) form only, and is not available for purchase in printed form.

Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Who Should Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Symbols and Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

If You Need Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Accessing the Online Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Avid Training Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Chapter 1 Avid ISIS Client Manager Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Network Adapter and Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Intel PRO/1000 Network Adapter and Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Loading or Updating the Intel PRO Driver on Windows Clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Dual Port Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Myricom 10 Gb Network Adapter and Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Installing the Myricom Network Adapter on Windows Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Installing the Myricom Network Adapter on Macintosh Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Updating the Myricom Driver on Macintosh Clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Changing the Myricom Network Adapter Settings on Macintosh Clients. . . . . . . . . . . . . . . . . . . . . . . . . . 6

Client Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Loading Client Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Configuring Network Profiles and Firewalls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Configuring Windows Network Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Macintosh Support and Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

ISIS Shared Storage Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Fast User Switching Not Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Connecting to the ISIS Shared Storage Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Client Manager Tray Icon (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Changing Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Opening the ISIS Management Console from the Client Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Avid ISIS Client Network Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Switched Media Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Routed Media Network Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Adding a Remote Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Setting the Client Manager Display Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Setting Client Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Enabling the Network Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Configuring the Client Network Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Windows Client Network Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Configuring Macintosh Client Network Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

10 Gb Network Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Configuring 10 Gb Client Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

10 Gb Client Resolution Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Chapter 2 Using Avid ISIS Client Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Client Manager Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Client Manager Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

ISIS Connection Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Connecting a Client to an ISIS System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Mounting and Unmounting Workspaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Configuring Workspace Mount Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Workspace Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Retrieving Workspace Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Sorting the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Filtering the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Accessing the Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Bandwidth Reservations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Enabling Bandwidth Reservations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Creating or Releasing Bandwidth Reservations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Clearing Cached Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Managing Logs and Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Chapter 3 Avid PathDiag Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Starting Avid PathDiag Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

PathDiag Tool Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Diagnostic Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Setting Up a Standard Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Setting Up a Custom Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Setting Up a Network Connectivity Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Starting and Stopping the Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Test Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Chapter 4 ISIS Log Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Running the ISIS Log Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Changing the Log Utility Profile Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Chapter A Network Adapter Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

1 Gb Network Adapter Settings for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

1 Gb Network Settings for Macintosh Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Myricom 10 Gb Network Adapter Settings on Windows Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Using This Guide

The Avid® ISIS® media network provides a high-performance distributed file system that contains high-capacity shared media storage for workgroups of connected Avid editing workstations. This user’s guide describes how to connect your client system to the media network, mount workspaces, and configure your system for best performance.

Unless noted otherwise, the material in this document applies to the Windows systems.The majority of screen shots in this document were captured on a Windows system, but the information applies to both Windows and Mac OS X systems. Where differences exist, both Windows and Mac OS X screen shots are shown.

The documentation describes the features and hardware of all models. Therefore, your system might not contain

certain features and hardware that are covered in the documentation.

Who Should Use This Guide

This user’s guide is intended for users who need to access workspaces on the Avid ISIS shared storage network. You should have a basic understanding of how to use and manage the Windows operating system or the Mac OS X systems, and you should be familiar with basic workgroup and network concepts.

and Mac OS® X operating

Symbols and Conventions

Avid documentation uses the following symbols and conventions:

Symbol or Convention Meaning or Action

> This symbol indicates menu commands (and subcommands) in the

A note provides important related information, reminders, recommendations, and strong suggestions.

A caution means that a specific action you take could cause harm to your computer or cause you to lose data.

A warning describes an action that could cause you physical harm. Follow the guidelines in this document or on the unit itself when handling electrical equipment.

order you select them. For example, File > Import means to open the File menu and then select the Import command.

This symbol indicates a single-step procedure. Multiple arrows in a list indicate that you perform one of the actions listed.

Symbol or Convention Meaning or Action

If You Need Help

(Windows), (Windows only), (Macintosh), or (Macintosh only)

Bold font Bold font is primarily used in task instructions to identify user interface

Italic font Italic font is used to emphasize certain words and to indicate variables.

Courier Bold font

Ctrl+key or mouse action Press and hold the first key while you press the last key or perform the

| (pipe character) The pipe character is used in some Avid product names, such as

If You Need Help

If you are having trouble using your Avid product:

1. Retry the action, carefully following the instructions given for that task in this guide. It is especially important to check each step of your workflow.

2. Check the latest information that might have become available after the documentation was published.

This text indicates that the information applies only to the specified operating system, either Windows or Macintosh OS X.

items and keyboard sequences.

Courier Bold font identifies text that you type.

mouse action. For example, Command+Option+C or Ctrl+drag.

Interplay | Production. In this document, the pipe is used in product names when they are in headings or at their first use in text.

New information is in the ReadMe PDF file supplied on your Avid software installation kit as a PDF document and is also available online.

Always check online for the most up-to-date release notes or ReadMe because the online version is updated whenever new information becomes available. To view the online versions, visit the Knowledge

Base at

3. Check the documentation that came with your Avid application or your hardware for maintenance or hardware-related issues.

4. Visit the online Knowledge Base at day, 7 days per week. Search this online Knowledge Base to find answers, to view error messages, to access troubleshooting tips, to download updates, and to read or join online message-board discussions.

www.avid.com/US/support.

www.avid.com/US/support. Online services are available 24 hours per

Accessing the Online Documentation

The Avid online documentation contains all the product documentation in PDF format. You can access the documentation in the AvidISISDocumentation folder in the Avid installer kit. Download and install Acrobat Reader before you access the PDF documentation.

Avid Training Services

Avid makes lifelong learning, career advancement, and personal development easy and convenient. Avid understands that the knowledge you need to differentiate yourself is always changing, and Avid continually updates course content and offers new training delivery methods that accommodate your pressured and competitive work environment.

Avid Training Services

For information on courses/schedules, training centers, certifications, courseware, and books, please visit

www.avid.com/support

and follow the Training links, or call Avid Sales at 800-949-AVID (800-949-2843).

1 Avid ISIS Client Manager Installation

Before installing the Avid ISIS Client software, make sure you have the appropriate network adapter and driver installed, and adjust any settings. See the Avid ISIS ReadMe for details. For the correct network adapter slot locations for client systems qualified with Avid ISIS, see the

Configurations

Knowledge Base article, and select the platform you have or are considering.

Network Adapter and Driver Installation

Most Windows® editing clients require the 1 Gb Intel® Pro/1000 PT or PF Ethernet network adapter to connect to the Avid ISIS system, even if the clients are connected to an external switch.

Intel PRO/1000 Network Adapter and Driver Installation

The Intel PRO/1000 Ethernet network adapters are recommended for most Windows editing systems that connect to the Avid ISIS system. The Intel PRO/1000 PT and Intel i350 T2 are copper interfaces and the Intel PRO/1000 PF is an optical interface. Depending on the Intel network adapter used in your system, load the appropriate driver from the appropriate folder. The Intel drivers qualified in this release are included in the

Client\Intel_Pro1000\

folder. Check your driver version in the Windows Control Panel.

folder in the Avid ISIS software installer kit. Install the newest qualified driver in the

Avid Configuration Guidelines and Slot

\Drivers\ISIS

For the latest supported Ethernet network adapters and driver versions, see the Avid ISIS ReadMe that

corresponds with your software release.

Loading or Updating the Intel PRO Driver on Windows Clients

To load the Intel PRO driver on a Windows client:

1. After you install the Intel PRO/1000 network adapter and restart your system, you might receive a Hardware Wizard message about looking for the Intel PRO/1000 driver. Cancel the message.

2. Copy the file titled

\Drivers\ISIS Client\Intel_Pro1000\

3. Double-click the .exe file to expand the compressed file and run the installer.

4. Accept the default settings to install the driver.

The default Intel transmit and receive descriptors are set to 256; however, the Avid ISIS client software sets the

transmit and receive descriptors to 1024. For more information, see “Modifying the 1 Gb PRO/1000 Network

Adapter Settings (Windows)” on page 50.

5. Continue with setting the IP address; see “Configuring the Client Network Properties” on page 18.

Intel_xx.x

driver to your client system; found on the Avid ISIS software kit in the

folder.

Dual Port Network Connections

Dual 1 Gb or 10 Gb Ethernet connections allow you to use a dual-attached client for redundancy and performance enhancements. Dual connected 1 GbE or 10 GbE clients can be on the same subnet for redundancy.

The dual port Intel PRO network adapter is supported with Windows clients and the built-in dual Ethernet ports are supported with Macintosh clients. Each port is configured separately.

When using a dual port configuration, make sure both ports are enabled in the ISIS Client Manager Network Interface Settings and the network properties (see “Enabling the Network Interface” on page 17

the Client Network Properties” on page 18

Myricom 10 Gb Network Adapter and Driver

The Myricom® 10 Gb Ethernet adapter is qualified on Windows and Mac OSX operating systems for Avid editing ultra high resolution clients (UHRC). These 10 Gb clients connect to the 10 Gb port of the switch.

For 10 Gb clients, use the Ultra High Resolution setting in the Client Manager Preferences.

Installing the Myricom Network Adapter on Windows Clients

See the Avid ISIS ReadMe for the latest Myricom driver information. Copy the installer to your Avid editing client and use the following information to set up the Myricom 10 Gb network adapter. The Myricom driver is in the

\Drivers\ISIS Client\Myricom\

The driver installer functions the same whether you are installing the Myricom driver for the first time or

upgrading an existing Myricom driver. If you are upgrading your Myricom driver start with step 3.

folder of the ISIS software kit.

Network Adapter and Driver Installation

and “Configuring

To install the Myricom network adapter and driver in Windows clients:

1. Shut down the Avid editing system.

2. Install the Myricom network adapter in the appropriate slot.

For slot information, see the

3. Copy the Myricom driver from the Avid ISIS software kit to the Windows 10 Gb client.

The Myricom driver is in the

4. Double-click the

The installer functions the same whether you are installing the Myricom driver for the first time or upgrading an existing Myricom driver.

5. Install the Avid ISIS client software.

6. Restart the client after the installation is complete.

7. Start the Avid ISIS client software and select the following UHRC requirements:

- Select the Ultra High Resolution setting in the Client Manager Preferences.

- Mount a workspace.

Installing the Myricom Network Adapter on Macintosh Clients

The Avid ISIS software is available on the Avid ISIS Software kit. Load the files on your Avid editing client and use the following information to set up the Myricom 10 Gb network adapter.

.msi

Avid Configuration Guidelines and Slot Configurations.

\Drivers\ISIS Client\Myricom\

installer and follow the on-screen instructions, accepting the default settings.

folder.

To install the Myricom network adapter in Macintosh clients:

1. Shut down the Avid editing system.

2. Install the Myricom network adapter in the appropriate slot. For slot information, search the Avid Knowledge Base for

3. Double-click the appropriate

System Configuration Guidelines and Slot Configurations.

Myri10GE-xx.dmg

file to mount the file.

Network Adapter and Driver Installation

The Avid ISIS software kit includes different drivers for different Mac OS X versions, in the

Client/Myricom/

folder.

Follow the on-screen instructions.

4. Double-click the installer package to run the installer.

5. Install the Myricom driver following the default prompts.

6. See “Changing the Myricom Network Adapter Settings on Macintosh Clients” on page 6

7. Install the Avid ISIS client software; see

“Loading Client Software” on page 8.

8. Restart the client to finish the installation.

9. Start the Avid ISIS client software and select Ultra High Resolution setting in the Client Manager Preferences.

Updating the Myricom Driver on Macintosh Clients

To install the Myricom driver on Macintosh clients:

1. Copy the The file is located in the following location:

2. Double-click the

Myri10GE-xx.dmg

file from the Avid ISIS software installer kit to your 10 Gb Macintosh client.

Tools_3rdParty\Drivers_and_Firmware\Myricom\Mac\

file to mount the file.

3. Double-click the installer package to run the installer.

4. Install Myricom driver following the default prompts.

Drivers/ISIS

folder.

5. Continue with

“Changing the Myricom Network Adapter Settings on Macintosh Clients” on page 6.

6. Start the Avid ISIS client software and select Ultra High Resolution setting in the Client Manager Preferences.

Changing the Myricom Network Adapter Settings on Macintosh Clients

The Myricom 10 Gb network adapter requires you to change some settings.

To configure the Myricom network adapter in Macintosh clients:

1. On your Macintosh 10 Gb client, click Apple, System Preferences.

2. In the Internet & Wireless section, click Network.

3. In the left pane, select the Myricom entry and click Advanced.

Network Adapter and Driver Installation

4. Click the Ethernet tab (depending on your Mac OS, this might be the Hardware tab).

5. Select the following settings.

Myricom 10 Gb Network Settings

Option Setting

Configure Manually

Speed Autoselect

Duplex Full - Duplex, Flow-Control

MTU Standard (1500)

6. Click OK.

After changing the Myricom adapter settings, restart your client system.

Client Software Installation

To install the ISIS client software on your system you must have a user account with Administrator privileges.

Loading Client Software

You can load the Client software from the Management Console or the Avid ISIS Installer kit.

To use the ISIS Management Console, you need the latest Adobe® Flash® Player installed on your system. If you

encounter problems with the ISIS Management Console display, you might have an outdated version or multiple versions of the Flash Player installed. Uninstall any previous versions of Flash Player and install the Flash Player included on the Installers page of the Avid ISIS Management Console, or download and install the Flash Player from adobe.com if a newer version is available.

On Windows systems, make sure to install the latest Windows critical updates.

To install the Windows client software:

1. Log into your Windows client system as a user with Administrative privileges.

Client Software Installation

2. Copy the Windows client installer file (named similar to your Windows client system from either:

t The

t The Management Console, Installers page

3. Double-click the

4. Follow the on-screen instructions.

5. Update the Intel Pro driver on your client system; see

Windows Clients” on page 4

6. Repeat this procedure on each Avid ISIS Windows client.

You can manually copy the client installer to a USB flash drive and use it to install the client software on multiple

Windows clients.

To install the Macintosh client software:

1. On each Macintosh client, copy and save the Macintosh client system from either:

t The

t The Management Console, Installers page

2. Double-click the

3. Double-click the

\AvidISISClientInstallers

AvidISISClient_Win64_5.0.0.nnnnn.msi

\AvidISISClientInstallers

AvidISISClient_MacOSX_5.0.0.nnnnn.dmg

AvidISISClient.mpkg

folder in the software kit

AvidISISClient_MacOSX_5.0.0.nnnnn.dmg

folder in the software kit

file to run the installer.

AvidISISClient_Win64_5.0.0.nnnnn.msi

file.

“Loading or Updating the Intel PRO Driver on

file.

) to

file to your

Follow the on-screen instructions.

Configuring Network Profiles and Firewalls

When enabled, some Firewall settings on Avid ISIS clients prevent you from connecting to the Avid ISIS environment. The following sections describe where the network profiles settings are located in the Client Manager software.

If you are not sure which Firewall profile to use with Windows clients, enable all three Profiles under Windows

Firewall settings. This ensures that the ISIS clients work in all Firewall configurations.

Configuring Windows Network Profiles

Network profiles are used by Windows operating systems to distinguish between Public, Private, and Domain network connections. Because each network profile uses its own security settings, you must configure the Client Manager settings so that the appropriate ports are opened for each applicable network profile on your system.

You only need to configure Client Manager settings for the network profiles that are connected to your ISIS

system. If you are unsure which network connections are used with your ISIS system, see your network administrator.

To configure the Client Manager settings for Windows network profiles:

1. Verify which network connection profile(s) are used to connect to your ISIS system by doing the following:

a. Click Start, Control Panel.

The Windows Control Panel opens.

b. Click “Network and Internet.”

The Network and Internet window opens.

Configuring Network Profiles and Firewalls

c. Click “Network and Sharing Center.”

The Network and Sharing Center window opens.

The Network and Sharing Center window lists the network connections present on your system and which of the possible network profiles has been applied to them:

- Domain network

- Public network

- Private network

2. Open the Client Manager. (For help, see

3. Click the General Preferences button in the Client Manager window.

The General Preferences dialog box opens.

“Avid ISIS Client Manager Installation” on page 4.)

4. In the Profiles section, click the checkbox next to each applicable network profile type to enable firewall configuration.

Enable firewall configuration only for the network profiles that are connected to your ISIS system.

5. Click the green check mark to apply the settings or the red X to close the dialog box without any changes.

Macintosh Support and Firewall

You can use any of the onboard Ethernet ports on the Macintosh system to connect to the media network. For a list of supported Macintosh systems, see the Avid ISIS ReadMe.

See the documentation provided with your Macintosh system for the exact location of the Ethernet port.

Some Firewall settings on Macintosh clients prevent you from connecting to the Avid ISIS environment when enabled. You might receive an error message informing you that no System Directors were found and that the problem might be the Firewall settings.

ISIS Shared Storage Network Connection

The Client Manager software automatically checks for System Directors on the Avid ISIS shared storage network. You can configure the Client Manager software to reconnect automatically to ISIS systems when you restart your system.

ISIS Shared Storage Network Connection

If your client is connected to the ISIS through a switched or routed media network, see

on page 15

For information on Avid ISIS client network descriptions, see

page 13

Fast User Switching Not Supported

Fast User Switching is a Windows feature that allows multiple user accounts to log on to a computer simultaneously. Fast User Switching is enabled by default in Windows computers. The Fast User Switching feature and multiple concurrent logged on user modes are not supported in the Avid ISIS environment. The ISIS software does not distinguish the different drive letters mapped to the same workspaces on the same computer. Conflicts appear in the following scenarios:

• When one user maps a drive letter to one workspace and another user maps the same drive letter to a different workspace

• When one user maps a workspace to one drive letter, and another user maps a different drive letter for the same workspace.

Connecting to the ISIS Shared Storage Network

If your system is connected to an Avid ISIS shared storage network, you can use the Client Manager to mount a workspace before you begin your work session.

“Adding a Remote Host”

“Avid ISIS Client Network Descriptions” on

To connect to the Avid ISIS network:

1. Do one of the following:

t (Windows) If the Client Manager icon is not available in the Windows taskbar, select Start, All Programs,

Avid, ISIS Client, ISIS Client Manager.

ISIS Shared Storage Network Connection

t (Windows) Click the Client Manager icon in the Windows taskbar.

t (Windows) Right-click the Client Manager icon and select Avid ISIS Client Manager.

2. Select the System Director you want to connect to from the Systems list.

If this is the first time connecting, identify your System Director; see “Adding a Remote Host” on page 15

3. Connect by doing one of the following:

t Click the Connect button.

t Right-click the System Director name and select Connect.

4. Log in by doing one of the following:

t (Windows) Type your account name in the Username text box, and type your password in the Password

text box.

t (Windows) If your ISIS system is configured to use the Windows user name and password for your local

system, select OS Login. By default, the Username and Password text boxes are inactive when you select this option.

5. Click Connect.

When the connection is successful, the Change Password and Launch Management Console buttons become active.

6. (Option) If you used the OS Login option, and you want to connect to the network automatically every time

you start your system, select the Auto Connect box.

Client Manager Tray Icon (Windows)

When the Client Manager is running, an icon appears in the system tray. The tray icon color indicates the client connection status:

Icon Status

Client Manager is running, but there are no active ISIS connections.

Client is connected to one or more ISIS systems, but there are no mounted workspaces.

Client is connected to one or more ISIS systems, and there are one or more mounted workspaces.

Indicates a connection error.

If you hover the mouse cursor over the tray icon, a tooltip containing additional information appears:

Changing Your Password

You can use the Client Manager to change the password you use to log on to your Avid ISIS user account.

If your user name and password are different for your client system and your Avid ISIS account, your system

cannot automatically reconnect to the media network when you restart your system.

To change your Avid ISIS account password:

1. Open the Client Manager (see “Connecting to the ISIS Shared Storage Network” on page 10).

2. Log into the ISIS system for which you want to change your password.

3. Click Change Password.

The Change Password dialog opens.

ISIS Shared Storage Network Connection

4. Type your existing password in the Old Password text box.

5. Type your new password in the New Password text box.

The Client Manager supports only ASCII characters in user passwords.

6. For confirmation, type the password again in the Confirm New Password text box.

7. Click the green check mark to apply the changes or click the red X to close the dialog box without any

changes.

Opening the ISIS Management Console from the Client Manager

You can open the ISIS Management Console from the Client Manager window after you have connected to an ISIS system. From the Management Console login screen you can access the complete Management Console documentation using the Help link.

To open the ISIS Management Console:

t Select one or more systems in the Systems section of the Client Manager window and click the Management

Console button.

Your default web browser opens to the ISIS Management Console login window.

The ISIS Management Console display might differ according to your user account’s access privileges.

Avid ISIS Client Network Descriptions

All clients in the media network are classified depending on how they connect to the network. The following list describes each network layer:

• Directly connected to the ISIS 1000 — Not supported.

• Switched Media Network — Not routed. Switched (L2) media network consisting of Avid ISIS qualified switches deployed in a supported topology.

• Routed Media Network — Routed (L3) media network consisting of Avid ISIS qualified switches deployed in a supported topology.

• Non-media Optimized Network — Any network that consists of switches (L2 or L3) or routers that are not specifically qualified for Avid ISIS.

Switched Media Network Configuration

A switched media network configuration consists of a group of clients connected to an Ethernet switch with a 10 Gb port connected to the ISIS 1000 Engine. Each client connects to the switch using single or dual 1 Gb or 10 Gb connections.

Switched Media Network Configuration

ISIS Shared Storage Network Connection

Callout Description

1 Clients connected by 1 Gb or 10 Gb to the switch

2 Avid-approved Layer 2 switch with 1 or 10 Gb ports to the clients and a 10 Gb port for the Engine

3 Switch connected to Engine with 10 Gb

4 ISIS Engine

5VLAN

Routed Media Network Configuration

A routed media network configuration consist of a group of clients, connected to an Avid qualified layer-3 switch (routed), with known Quality of Service (QoS); traffic routed to (one hop) and load-balanced across VLANs (approximately a 60/40 ratio).

Avid Switched and Routed Network Configuration

ISIS Shared Storage Network Connection

Callout Description

1 Layer 3 Routed/Switched Network

2 Corporate network clients (1 Gb connections)

3 House (corporate) switch (not Avid-approved)

4 Routed media network

5 Avid-approved Layer 3 switch with multiple VLANs

6 Clients

7 Avid-approved Layer 2 switch with 1 Gb or 10 Gb ports for clients, and 10 Gb ports for the Engines

8 ISIS Engines

9 Clients connected by 1 Gb or 10 Gb to switch

+ 46 hidden pages

Pinnacle Systems ISIS Client Manager - 5.0 Installation Manual

Avid® ISIS® Client Manager

Contents

Using This Guide

Who Should Use This Guide

Symbols and Conventions

If You Need Help

Accessing the Online Documentation

Avid Training Services

1 Avid ISIS Client Manager Installation

Network Adapter and Driver Installation

Intel PRO/1000 Network Adapter and Driver Installation

Dual Port Network Connections

Myricom 10 Gb Network Adapter and Driver

Client Software Installation

Loading Client Software

Configuring Network Profiles and Firewalls

Configuring Windows Network Profiles

Macintosh Support and Firewall

ISIS Shared Storage Network Connection

Fast User Switching Not Supported

Connecting to the ISIS Shared Storage Network

Avid ISIS Client Network Descriptions

Switched Media Network Configuration

Routed Media Network Configuration