Pinnacle Systems ISIS 7000 - 4.0 Client Guide
Avid® ISIS
Client Guide
®
Legal Notices
Product specifications are subject to change without notice and do not represent a commitment on the part of Avid Technology, Inc.
This product is subject to the terms and conditions of a software license agreement provided with the software. The product may
only be used in accordance with the license agreement.
Avid ISIS products or portions thereof are protected by one or more of the following United States Patents: 6,374,336; 6,415,373;
6,449,688; 6,760,808; 6,785,768; 7,111,115; 7,487,309; 7,660,947, 7,844,775. Other patents are pending.
Avid products or portions thereof are protected by one or more of the following European Patents: 1040419; 1770508.
Other patents are pending.
Part of the software embedded in this product is gSOAP software.
Portions created by gSOAP are Copyright (C) 2001-2004 Robert A. van Engelen, Genivia inc. All Rights Reserved.
THE SOFTWARE IN THIS PRODUCT WAS IN PART PROVIDED BY GENIVIA INC AND ANY EXPRESS OR IMPLIED
WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS
INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY,
OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN
IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
This document is protected under copyright law. An authorized licensee of Avid ISIS 7000 may reproduce this publication for the
licensee’s own use in learning how to use the software. This document may not be reproduced or distributed, in whole or in part, for
commercial purposes, such as selling copies of this document or providing support or educational services to others. This document
is supplied as a guide for Avid ISIS 7000. Reasonable care has been taken in preparing the information it contains. However, this
document may contain omissions, technical inaccuracies, or typographical errors. Avid Technology, Inc. does not accept
responsibility of any kind for customers’ losses due to the use of this document. Product specifications are subject to change without
notice.
Copyright © 2010 Avid Technology, Inc. and its licensors. All rights reserved.
The following disclaimer is required by Sam Leffler and Silicon Graphics, Inc. for the use of their TIFF library:
Copyright © 1988–1997 Sam Leffler
Copyright © 1991–1997 Silicon Graphics, Inc.
Permission to use, copy, modify, distribute, and sell this software [i.e., the TIFF library] and its documentation for any purpose is
hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in all copies of the
software and related documentation, and (ii) the names of Sam Leffler and Silicon Graphics may not be used in any advertising or
publicity relating to the software without the specific, prior written permission of Sam Leffler and Silicon Graphics.
THE SOFTWARE IS PROVIDED “AS-IS” AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR OTHERWISE,
INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR
CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR
PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING
OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
The following disclaimer is required by the Independent JPEG Group:
This software is based in part on the work of the Independent JPEG Group.
This Software may contain components licensed under the following conditions:
Copyright (c) 1989 The Regents of the University of California. All rights reserved.
Redistribution and use in source and binary forms are permitted provided that the above copyright notice and this paragraph are
duplicated in all such forms and that any documentation, advertising materials, and other materials related to such distribution and
use acknowledge that the software was developed by the University of California, Berkeley. The name of the University may not be
used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS
PROVIDED ``AS IS'' AND WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Copyright (C) 1989, 1991 by Jef Poskanzer.
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Permission to use, copy, modify, and distribute this software and its documentation for any purpose and without fee is hereby
granted, provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice
appear in supporting documentation. This software is provided "as is" without express or implied warranty.
Copyright 1995, Trinity College Computing Center. Written by David Chappell.
Permission to use, copy, modify, and distribute this software and its documentation for any purpose and without fee is hereby
granted, provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice
appear in supporting documentation. This software is provided "as is" without express or implied warranty.
Copyright 1996 Daniel Dardailler.
Permission to use, copy, modify, distribute, and sell this software for any purpose is hereby granted without fee, provided that the
above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting
documentation, and that the name of Daniel Dardailler not be used in advertising or publicity pertaining to distribution of the software
without specific, written prior permission. Daniel Dardailler makes no representations about the suitability of this software for any
purpose. It is provided "as is" without express or implied warranty.
Modifications Copyright 1999 Matt Koss, under the same license as above.
Copyright (c) 1991 by AT&T.
Permission to use, copy, modify, and distribute this software for any purpose without fee is hereby granted, provided that this entire
notice is included in all copies of any software which is or includes a copy or modification of this software and in all copies of the
supporting documentation for such software.
THIS SOFTWARE IS BEING PROVIDED "AS IS", WITHOUT ANY EXPRESS OR IMPLIED WARRANTY. IN PARTICULAR,
NEITHER THE AUTHOR NOR AT&T MAKES ANY REPRESENTATION OR WARRANTY OF ANY KIND CONCERNING THE
MERCHANTABILITY OF THIS SOFTWARE OR ITS FITNESS FOR ANY PARTICULAR PURPOSE.
This product includes software developed by the University of California, Berkeley and its contributors.
The following disclaimer is required by Paradigm Matrix:
Portions of this software licensed from Paradigm Matrix.
The following disclaimer is required by Ray Sauers Associates, Inc.:
“Install-It” is licensed from Ray Sauers Associates, Inc. End-User is prohibited from taking any action to derive a source code
equivalent of “Install-It,” including by reverse assembly or reverse compilation, Ray Sauers Associates, Inc. shall in no event be liable
for any damages resulting from reseller’s failure to perform reseller’s obligation; or any damages arising from use or operation of
reseller’s products or the software; or any other damages, including but not limited to, incidental, direct, indirect, special or
consequential Damages including lost profits, or damages resulting from loss of use or inability to use reseller’s products or the
software for any reason including copyright or patent infringement, or lost data, even if Ray Sauers Associates has been advised,
knew or should have known of the possibility of such damages.
The following disclaimer is required by Videomedia, Inc.:
“Videomedia, Inc. makes no warranties whatsoever, either express or implied, regarding this product, including warranties with
respect to its merchantability or its fitness for any particular purpose.”
“This software contains V-LAN ver. 3.0 Command Protocols which communicate with V-LAN ver. 3.0 products developed by
Videomedia, Inc. and V-LAN ver. 3.0 compatible products developed by third parties under license from Videomedia, Inc. Use of this
software will allow “frame accurate” editing control of applicable videotape recorder decks, videodisc recorders/players and the like.”
The following disclaimer is required by Altura Software, Inc. for the use of its Mac2Win software and Sample Source
Code:
©1993–1998 Altura Software, Inc.
The following disclaimer is required by Interplay Entertainment Corp.:
The “Interplay” name is used with the permission of Interplay Entertainment Corp., which bears no responsibility for Avid products.
This product includes portions of the Alloy Look & Feel software from Incors GmbH.
This product includes software developed by the Apache Software Foundation (http://www.apache.org/).
© DevelopMentor
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This product may include the JCifs library, for which the following notice applies:
JCifs © Copyright 2004, The JCIFS Project, is licensed under LGPL (http://jcifs.samba.org/). See the LGPL.txt file in the Third Party
Software directory on the installation CD.
Avid Interplay contains components licensed from LavanTech. These components may only be used as part of and in connection
with Avid Interplay.
Attn. Government User(s). Restricted Rights Legend
U.S. GOVERNMENT RESTRICTED RIGHTS. This Software and its documentation are “commercial computer software” or
“commercial computer software documentation.” In the event that such Software or documentation is acquired by or on behalf of a
unit or agency of the U.S. Government, all rights with respect to this Software and documentation are subject to the terms of the
License Agreement, pursuant to FAR §12.212(a) and/or DFARS §227.7202-1(a), as applicable.
Trademarks
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Station, AudioPages, AudioStation, AutoLoop, AutoSync, Avid, Avid Active, Avid Advanced Response, Avid DNA, Avid DNxcel, Avid
DNxHD, Avid DS Assist Station, Avid Liquid, Avid Media Engine, Avid Media Processor, Avid MEDIArray, Avid Mojo, Avid Remote
Response, Avid Unity, Avid Unity ISIS, Avid VideoRAID, AvidRAID, AvidShare, AVIDstripe, AVX, Axiom, Beat Detective, Beauty
Without The Bandwidth, Beyond Reality, BF Essentials, Bomb Factory, Boom, Bruno, C|24, CaptureManager, ChromaCurve,
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SpectraGraph, SpectraMatte, SteadyGlide, Streamfactory, Streamgenie, StreamRAID, Strike, Structure, Studiophile, SubCap,
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Avid ISIS Client Guide •0175-30981-00 Rev. A• February 2012 • Created 11/30/11
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Contents
Using This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Who Should Use This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Symbols and Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
If You Need Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Accessing the Online Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Avid Training Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Chapter 1 Avid ISIS Client Manager Setup and Installation . . . . . . . . . . . . . . . . . . . . . 11
Intel Pro/1000 Board and Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Intel Pro/1000 Slot Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
HP Z400 and HP Z800 Integrated Network Port Not Supported . . . . . . . . . . . . . . . 12
Loading or Updating the Intel Pro Driver on Windows Clients . . . . . . . . . . . . . . . . . 12
Intel Pro Driver Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Dual Port Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Myricom 10-Gb Board and Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Installing the Myricom Board on Windows Clients . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Updating the 10 Gb Myricom Board Driver on Windows Clients . . . . . . . . . . . . . . . 18
Myricom Board Setting on Windows Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Installing the Myricom Board on Macintosh Clients . . . . . . . . . . . . . . . . . . . . . . . . . 21
Myricom Board Setting on Macintosh Clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Updating the Myricom Board Driver on Macintosh Clients. . . . . . . . . . . . . . . . . . . . 24
Updating the Myricom Board Driver on Macintosh Clients From a Failed State . . . 24
Chelsio 10-Gb Board and Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Chelsio Adapter Board Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Chelsio Driver Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Client Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Flash Player Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Loading Client Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Configuring Client Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Updating Client Manager Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Client Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Configuring Network Profiles and Firewalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Configuring Windows Vista and Windows 7 Network Profiles . . . . . . . . . . . . . . . . . 30
Configuring the Windows XP Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Macintosh Support and Firewall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Configuring the Client Network Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Windows Vista and Windows 7 Client Network Properties . . . . . . . . . . . . . . . . . . . 34
Windows XP Client Network Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Macintosh Client Network Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
10 Gb Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Configure 10 Gb Client Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
10-Gb Client Resolution Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Chapter 2 Using Avid ISIS Client Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Client Manager Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Client Manager Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Avid ISIS Shared Storage Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Connecting to the Avid ISIS Shared Storage Network . . . . . . . . . . . . . . . . . . . . . . . 46
Client Manager Tray Icon (Windows Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Changing Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Opening the ISIS Management Console from the Client Manager . . . . . . . . . . 48
Avid ISIS Client and Zone Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Adding a Remote Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Setting the Client Manager Display Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Setting Client Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Network Interface Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Avid ISIS Connection Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Mounting and Unmounting Workspaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Configuring Workspace Mount Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Workspace Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Retrieving Workspace Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Sorting the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
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Filtering the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Accessing the Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Bandwidth Reservations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Enabling Bandwidth Reservations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Creating or Releasing Bandwidth Reservations. . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Administrative Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Clearing Cached Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Using Logs and Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Chapter 3 Avid PathDiag Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Starting Avid PathDiag Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
PathDiag Tool Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Diagnostic Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Setting Up a Standard Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Setting Up a Custom Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Setting Up a Network Connectivity Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Starting and Stopping the Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Test Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Chapter 4 Data Migration Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Data Migration Between Avid Storage Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Operating Systems Qualified for Data Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Macintosh Client Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Windows Client Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Windows Client Systems Qualified for Data Migration . . . . . . . . . . . . . . . . . . . . . . . 81
Data Migration Utility Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Logging Into the Data Migration Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Data Migration Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Data Migration Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Running the Data Migration Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Transfer Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Transfer Queue and Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
7
Using This Guide
The Avid® ISIS® media network provides a high-performance distributed file system that
contains high-capacity shared media storage for workgroups of connected Avid editing
workstations. This user’s guide describes how to connect your client system to the media
network, mount workspaces, and configure your system for best performance.
Unless noted otherwise, the material in this document applies to the Windows
operating systems.The majority of screen shots in this document were captured on a Windows
system, but the information applies to both Windows and Mac OS X systems. Where differences
exist, both Windows and Mac OS X screen shots are shown.
The documentation describes the features and hardware of all models. Therefore, your system
n
might not contain certain features and hardware that are covered in the documentation.
Who Should Use This Guide
This user’s guide is intended for users who need to access workspaces on the Avid ISIS media
network. You should have a basic understanding of how to use and manage the Windows
operating system or the Mac OS X systems, and you should be familiar with basic workgroup
and network concepts.
®
and Mac OS® X
Symbols and Conventions
Avid documentation uses the following symbols and conventions:
Symbol or Convention Meaning or Action
n
c
w
A note provides important related information, reminders,
recommendations, and strong suggestions.
A caution means that a specific action you take could cause harm to your
computer or cause you to lose data.
A warning describes an action that could cause you physical harm. Follow
the guidelines in this document or on the unit itself when handling electrical
equipment.
If You Need Help
Symbol or Convention Meaning or Action
> This symbol indicates menu commands (and subcommands) in the order you
select them. For example, File > Import means to open the File menu and
then select the Import command.
This symbol indicates a single-step procedure. Multiple arrows in a list
indicate that you perform one of the actions listed.
(Windows), (Windows
only), (Macintosh), or
(Macintosh only)
Bold font Bold font is primarily used in task instructions to identify user interface
Italic font Italic font is used to emphasize certain words and to indicate variables.
Courier Bold font
Ctrl+key or mouse action Press and hold the first key while you press the last key or perform the
If You Need Help
If you are having trouble using your Avid product:
1. Retry the action, carefully following the instructions given for that task in this guide. It is
especially important to check each step of your workflow.
2. Check the latest information that might have become available after the documentation was
published.
New information would be found in the ReadMe file supplied on your Avid software kit
located on the installation USB. Documentation is available as a PDF in the software kit and
through the user interface.
This text indicates that the information applies only to the specified
operating system, either Windows or Macintosh OS X.
items and keyboard sequences.
Courier Bold font identifies text that you type.
mouse action. For example, Command+Option+C or Ctrl+drag.
You should always check online for the most up-to-date release notes or ReadMe
because the online version is updated whenever new information becomes available. To
view the online versions, visit the Knowledge Base at www.avid.com/US/support.
3. Check the documentation that came with your Avid application or your hardware for
maintenance or hardware-related issues.
4. Visit the online Knowledge Base at www.avid.com/US/support. Online services are
available 24 hours per day, 7 days per week. Search this online Knowledge Base to find
answers, to view error messages, to access troubleshooting tips, to download updates, and to
read or join online message-board discussions.
9
Accessing the Online Documentation
Accessing the Online Documentation
The Avid ISIS online documentation contains all the product documentation in PDF format. You
can access the documentation in the top-level AvidISISDocumentation folder on the Avid ISIS
installer software kit.
The documentation describes the features and hardware of all models. Therefore, your system
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might not contain certain features and hardware that are covered in the documentation.
To access the online documentation from the software installer kit:
1. Insert the Avid ISIS installer USB into the USB port.
2. Navigate to the [drive]:\.AvidISISDocumentation folder, and double-click the PDF file for
the document you want to view.
Avid Training Services
Avid makes lifelong learning, career advancement, and personal development easy and
convenient. Avid understands that the knowledge you need to differentiate yourself is always
changing, and Avid continually updates course content and offers new training delivery methods
that accommodate your pressured and competitive work environment.
For information on courses/schedules, training centers, certifications, courseware, and books,
please visit www.avid.com/support and follow the Training links, or call Avid Sales at
800-949-AVID (800-949-2843).
10
1 Avid ISIS Client Manager Setup and
Installation
The following sections provide general information about your Avid ISIS system when you are
configuring a client system:
• Intel Pro/1000 Board and Driver Installation
• Dual Port Network Connections
• Myricom 10-Gb Board and Driver
• Chelsio 10-Gb Board and Driver
• Client Software Installation
• Configuring Network Profiles and Firewalls
• Configuring the Client Network Properties
®
Most Windows
connect to the Avid ISIS system, even if the clients are connected to an external switch. For the
most up to date list of Windows computers that require the Intel Pro 1000 Ethernet board, see the
Avid ISIS ReadMe. Macintosh clients can use the built-in Ethernet port or the Small Tree
PEG1F or PEG2F optical adapter when using optical switches.
editing clients must use the 1-Gb Intel® Pro 1000 PT or PF Ethernet board to
®
Intel Pro/1000 Board and Driver Installation
The Intel Pro 1000 boards are required in Windows editing systems that connect to the Avid ISIS
system. The Intel Pro 1000 PT is a copper interface and the Intel Pro 1000 PF is an optical
interface. Depending on the Intel board used in your system, you must load the appropriate
driver from the appropriate folder. The Intel drivers qualified in this release are included in the
Avid ISIS software installer kit: in the
Install the latest qualified driver (
Windows Control Panel.
For the latest supported Ethernet boards and driver versions, see the Avid ISIS ReadMe that
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corresponds with your software release.
\Drivers\ISIS Client\Intel_Pro1000\
Intel_15.8.1
). Check the driver version listed in the
folder.
Intel Pro/1000 Board and Driver Installation
Intel Pro/1000 Slot Locations
The following table lists the slot location of the Intel Pro/1000 boards for Windows client
systems qualified with the Avid ISIS.
Platform Intel Pro/1000 Board Slot
HP Z800 4
HP Z400 3
HP xw8600 6
HP xw8400 3
HP Z400 and HP Z800 Integrated Network Port Not Supported
The integrated Broadcom BCM5764 gigabit Ethernet controller in HP Z400 and HP Z800
Workstation is not supported as an ISIS client connection. The HP Z400 and HP Z800 require
the installation of the Intel Pro 1000 PT or PF.
Loading or Updating the Intel Pro Driver on Windows Clients
To load the Intel Pro driver on a Windows client:
1. After you install the Intel Pro 1000 network adapter board and restart your system, you
might receive a Hardware Wizard message about looking for the Intel Pro 1000 driver.
Cancel the message.
2. Copy the file titled
software kit in the
3. Expand the compressed file.
4. Double-click the Autorun.exe file.
5. Accept the default settings to install the driver.
The default Intel transmit and receive descriptors are set to 256 however, when loading the Avid
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ISIS client software the transmit and receive descriptors are set to 1024. For more information,
see “Intel Pro Driver Configuration Settings” on page 13.
6. Continue with setting the IP address, see “Configuring the Client Network Properties” on
page 33.
Intel_Drivers_15.8
\Drivers\ISIS Client\Intel_Pro1000\
to your client system; found on the Avid ISIS
folder.
12
Intel Pro Driver Configuration Settings
You do not need to select the following settings, these setting are provided for reference. The
Receive and Transmit buffers are set when you install the Avid ISIS Client software, the Flow
Control and Interrupt settings are the Intel defaults.
Intel Pro/1000 Client Network Port Settings
Option Setting
Flow Control Enabled
Interrupt Moderation Enabled
Interrupt Throttling Rate Adaptive
Receive Buffers 1024
Transmit Buffers 1024
To access the network port properties:
1. Right-click the Network icon on the desktop and select Properties.
Intel Pro/1000 Board and Driver Installation
The Properties dialog window opens.
2. Click Manage Network Connections.
3. Right-click the first Pro 1000 network port and select Properties.
4. In the Properties dialog box select Internet Protocol Version 4 (TCP/IPv4) and click
Configure.
5. If ask to confirm any changes, click Yes.
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6. Click the Advanced tab.
Intel Pro/1000 Board and Driver Installation
7. Click the Performance Options in the Setting list.
8. Click Properties.
9. Click Flow Control and set the Value to Rx&Tx Enabled.
10. Click Interrupt Moderation Rate and set the Value to Enabled.
11. Click Interrupt Throttling Rate and set the Value to Adaptive.
12. Check that the Receive Buffers and set the Value to 1024.
13. Check that the Transmit Buffers and set the Value to 1024.
14. Click OK to close the Performance Options.
14
15. Click the Power Management tab.
Intel Pro/1000 Board and Driver Installation
16. Deselect the reduce link speed during standby power saving option.
17. Click OK to close the Server Adapter Properties dialog box.
18. (Option) If this is a dual port adapter board, repeat steps 3 through 17 to configure the
second Intel Pro 1000 port.
19. Restart the client system.
15
Dual Port Network Connections
Dual 1-Gb Ethernet connections allow you to use a dual-attached client for redundancy and
performance enhancements. The dual port Intel Pro network interface board is supported with
Windows clients and the built-in dual Ethernet ports are supported with Macintosh clients. Each
port is configured separately. When using a dual port configuration, check that both ports are
enabled in the ISIS Client Manager Network Interface Settings and the network properties (see
“Network Interface Setting” on page 54 and “Configuring the Client Network Properties” on
page 33). Dual connected ISIS 5000 clients must be on the same subnet, ISIS 7000 clients can
connect to the same subnet or to both VLANs for redundancy. If you have access to both an
ISIS 5000 and an ISIS 7000, one port can be connected to each infrastructure.
Myricom 10-Gb Board and Driver
The Myricom® 10-Gb Ethernet adapter is qualified on both the Windows and Macintosh
operating systems for Avid editing ultra high resolution clients (UHRC). These 10-Gb clients
connect directly into the ISIS Engine in a direct connect configuration or to the 10-Gb port of the
switch.
If your client cannot connect directly to an Avid ISIS Engine, Avid has qualified several switches
that provide 10-Gb connections. For information on qualified switches, see the Avid ISI S
ReadMe.
Dual Port Network Connections
The Myricom adapter board has been qualified in the following configurations:
• Slot 2 in the Macintosh Pro Nehalem 2.66 GHz and 2.93 GHz
• Slot 4 in the HP Z800
• Slot 4 in the HP Z400 (local storage is not supported when the Myricom board is installed)
Once your Avid ISIS 10-Gb client hardware and software is installed, you need to use the Ultra
High Resolution setting in the Client Manager Preferences with Avid editing clients.
Installing the Myricom Board on Windows Clients
The Avid ISIS software is available on the Avid Download Center
(http://www.avid.com/US/support/downloads). Download the files on your Avid editing client
and use the following information to setup and Myricom 10-Gb adapter board.
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Myricom 10-Gb Board and Driver
To install the Myricom adapter board in Windows clients:
1. Shutdown the Avid editing system.
2. Install Myricom adapter board in the slot and system that has been qualified:
- Slot 4 in the HP Z800
- Slot 4 in the HP Z400
For slot information, search the Avid Knowledge Base for System Configuration Guidelines
and Slot Configurations.
3. Double-click the
(32-bit) file you downloaded to expand the compressed file.
There are two drivers provided in the Myricom folder; as 32-bit and 64-bit version. The 64-bit is
n
for Windows 7, Windows Vista, Windows Storage Server 2008 R2, 64-bit operating systems. The
32-bit driver is for the Windows XP and Windows Storage Server 2003 operating systems.
The Myricom drivers can be found on the Avid ISIS software installer kit in the
Drivers\ISIS Client\Myricom\
4. Apply the Myricom driver using the Device Manager.
a. Right-click My Computer, and select Manage.
b. Click Device Manager in the left pane.
c. Double-click the device or adapter category in the right pane to expand the list.
The Myricom adapter board could be listed is listed under one of the following:
- Network Adapters
- Unknown Devices
-Other Devices
d. Right-click on the Myricom adapter and select Properties.
e. Click the driver tab.
f. Click update driver.
myri10ge-1.1.9-win2008-x64
folder
(64-bit) or
myri10ge-1.1.9-x86.zip
g. Follow the Hardware Wizard prompts. Browse to the location of file you downloaded
and expanded, then select the Myricom driver.
h. Accept the defaults to finish the driver installation.
5. Install Avid ISIS client software.
6. Restart the client after the installation is complete.
7. Start the Avid ISIS client software and select the following UHRC requirements.
- Select the Ultra High Resolution setting in the Client Manager Preferences.
- Mount a workspace.
17
Myricom 10-Gb Board and Driver
Updating the 10 Gb Myricom Board Driver on Windows Clients
The Myricom driver v1.1.9 is required for 10 Gb Windows clients.
This Windows upgrade section describes the Windows 7 operating system. Other Windows
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operating systems might be slightly different but have similar steps.
To install the Myricom driver on Windows clients:
1. Copy the Myricom driver from the Avid ISIS software kit to the Windows 10 Gb 64-bit
client.
The Myricom driver can be found in the
2. Apply the Myricom driver using the Device Manager.
a. Right-click My Computer, and select Manage.
b. In the left pane, click plus sign (+) beside Diagnostics > Device Manager.
There is no “Diagnostics” section of computer management in Windows Vista.
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c. In the right pane, click plus sign (+) beside Network adapters.
d. Right-click on the Myricom adapter and select Properties.
e. Click the Driver tab.
f. Click Update Driver.
g. Click “Browse my computer for driver software.”
h. Click “Let me pick from a list of device drivers on my computer.”
i. Click Have Disk and browse to the location you copied the driver and select the
Myricom driver (
j. Click Open.
k. Click OK.
l. Click Next.
m. Click Install in the Windows Security dialog box.
myri10ge.inf
\Drivers\ISIS Client\Myricom\
).
folder.
3. Close all windows and restart the client system.
When you start the Avid ISIS client software remember to and select the following UHRC
requirements.
- Select the Ultra High Resolution setting in the Client Manager Preferences.
- Mount a 512 KB chunk size workspace.
Myricom Board Setting on Windows Clients
When installing the Client software, the Myricom driver v 1.1.9 settings are automatically set for
you. This section provides the required Myricom 10-Gb adapter board settings as a reference.
18
Myricom 10-Gb Board and Driver
To configure the Myricom adapter board in Windows clients:
1. On your Windows 10-Gb client, right-click Network, select Properties.
2. Right-click on the Myricom adapter and select Properties.
3. Click Configure.
19
4. Click the Advanced tab.
Myricom 10-Gb Board and Driver
5. The following are the Avid ISIS Window’s client settings.
Myricom 10 Gb Network Settings
Option Setting
Flow Control On
IntrCoal 2
Transmit and Receive Buffers 2048
MTU 1500
Receive Side Scaling (RSS) Disabled
6. Click Ok.
After changing the Myricom driver settings, restart your client system.
20
Installing the Myricom Board on Macintosh Clients
The Avid ISIS software is available on the Avid ISIS Software kit. Load the files on your Avid
editing client and use the following information to setup and Myricom 10-Gb adapter board.
To install the Myricom adapter board in Macintosh clients:
1. Shutdown the Avid editing system.
2. Install the Myricom adapter board in slot 2 of a Macintosh Pro Nehalem system (2.66 GHz
or 2.93 GHz). For slot information, search the Avid Knowledge Base for System
Configuration Guidelines and Slot Configurations.
Myricom 10-Gb Board and Driver
3. Double-click the
The file (
Drivers/ISIS Client/Myricom/
myri10ge-macosx-1.3.0.dmg
Myri10GE-1.3.0.dmg
file to mount the file.
) can be found on the Avid ISIS software kit in the
folder.
4. Double-click the install package to run the installer.
5. Install Myricom driver following the default prompts.
6. Set the “Myricom Board Setting on Macintosh Clients” on page 21.
7. Install Avid ISIS client software.
8. Restart the client finish the installation.
9. Start the Avid ISIS client software and select the following UHRC requirements.
- Select the Ultra High Resolution setting in the Client Manager Preferences.
- Mount a 512 KB chunk size workspace.
Myricom Board Setting on Macintosh Clients
The Myricom 10-Gb adapter board requires the following settings.
21
Myricom 10-Gb Board and Driver
To configure the Myricom adapter board in Macintosh clients:
1. On your Macintosh 10-Gb client, click Apple > System Preferences.
2. In the Internet & Wireless section, click Network.
3. In the left pane, select the Myricom entry and click Advanced.
22
Myricom 10-Gb Board and Driver
4. Click the Ethernet tab (depending on your Mac OS, this selection could be the Hardware
tab).
5. Select the following settings.
Myricom 10 Gb Network Settings
Option Setting
Configure Manually
Speed Autoselect
Duplex Full - Duplex, Flow-Control
MTU Standard (1500)
6. Click Ok.
After changing the Myricom driver settings, restart your client system.
23
Myricom 10-Gb Board and Driver
Updating the Myricom Board Driver on Macintosh Clients
The Myricom driver v1.3 is required for 10 Gb Macintosh clients with Mac OS v10.6.8 and
v10.7.x. Previous versions of the Myricom driver do not work. If your Macintosh client has
stopped functioning because you have attempted to access workspaces with an earlier version of
the Myricom driver on Mac OS v10.6.8, see “Updating the Myricom Board Driver on Macintosh
Clients From a Failed State” on page 24.
To install the Myricom driver on Macintosh clients:
1. Copy the
Myri10GE-1.3.0.dmg
file from the Avid ISIS software installer kit to your 10 Gb
Macintosh client. The file is located in the following location:
Tools_3rdParty\Drivers_and_Firmware\Myricom\Mac\
2. Double-click the
Myri10GE-1.3.0.dmg
file to mount the file.
folder.
3. Double-click the install package to run the installer.
4. Install Myricom driver following the default prompts.
5. Continue with “Myricom Board Setting on Macintosh Clients” on page 21.
When you start the Avid ISIS client software remember to and select the following UHRC
requirements.
- Select the Ultra High Resolution setting in the Client Manager Preferences.
- Mount a 512 KB chunk size workspace.
Updating the Myricom Board Driver on Macintosh Clients From a Failed State
If your Macintosh client with Mac OS v10.6.8. is in a failed state due to using a previous version
of the Myricom driver, use the following procedure to correct the problem.
To install the Myricom driver after an error condition:
1. Restart your Macintosh client with Mac OS v10.6.8 pressing the “6” and “4” keys while the
system restarts.
This starts your Macintosh client in 64-bit mode.
2. Once restarted follow the see “Updating the Myricom Board Driver on Macintosh Clients”
on page 24.
After updating the Myricom driver, restart your Macintosh client to return to 32-bit mode.
24
Chelsio 10-Gb Board and Driver
The Chelsio™ 10-Gb Ethernet PCI-e adapter boards are supported in the HP xw8400 and
HPxw8600 editing systems and connect to the Avid ISIS system using a fiber optic cable. The
Chelsio 10 Gb Ethernet adapter boards are equipped with a fully TCP/IP compliant chip that
bypasses the network interface software processing. This TOE technology increases the server
performance while reducing the CPU utilization.
These 10-Gb Ethernet connections are intended for ultra high-resolution clients (UHRC)
supporting clients editing in Uncompressed HD and multiple DNxHD/SD stream counts.
Chelsio Adapter Board Installation
The following information summarizes the Chelsio 10 Gb adapter board installation.
To install the Chelsio adapter board:
1. Install Avid Client software.
2. Shutdown the Avid editing system.
3. Install Chelsio adapter board in the qualified slot:
Chelsio 10-Gb Board and Driver
t Slot 4 in the HP Z800
t Slot 3 in the HP Z400
t Slot 6 in the xw8600
t Slot 4 in the xw8400 (supported on dual quad-core processor systems only)
4. Restart the Avid editing system and continue with “Chelsio Driver Installation” on page 25.
Chelsio Driver Installation
After installing the Avid ISIS client software and Chelsio 10 Gb adapter board, you need to
install the Chelsio driver. After the editing system has restarted, the Found Hardware Wizard is
displayed.
To install the Chelsio driver:
1. In the Found Hardware wizard for the “Ethernet Controller” dialog box, click Cancel and
close the Hardware wizard.
2. Navigate to the [drive]:
following to launch the Chelsio drivers installer.
- AvidChelsioDriversx86.exe (for 32 bit systems)
- AvidChelsioDriversx64.exe (for 64 bit systems)
\Drivers\ISIS Clien
t folder, and double click one of the
25
3. Follow the on-screen prompts and restart the client when finished.
Once the client system has restarted, you must configure Ultra High Resolution settings in the
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Client Manager preferences. For more information, see “10-Gb Client Resolution Settings” on
page 39.
Client Software Installation
This section contains information about installing or upgrading the client software on your
system.
Flash Player Software
To use the ISIS Management Console, you need to have the Adobe® Flash® Player (v9.x or later)
installed on your system. If you encounter problems with the ISIS Management Console display,
you might have an outdated version or multiple versions of the Flash Player installed. Uninstall
any previous versions of Flash Player and install the Flash Player included on the Avid ISIS
software installer kit. Avid ISIS requires Flash Player v9.x and later.
Loading Client Software
Client Software Installation
You are now ready to load your Avid ISIS client software on the supported Macintosh or
Windows clients. You can load the Client software in the following ways:
• You can use a Browser to reach the ISIS Management Console and load it from the System
Director.
• Download the client installers from the Management Console and copy the software to a
USB flash drive.
• You can store the client software somewhere on the network and allow everyone who needs
the software to gain access to it and load it.
• The ISIS installer splash screen includes a Windows client software installer. Selecting the
“ISIS Windows Client” software package from the splash screen and clicking Apply,
uninstalls the earlier version of the software without having to use the Windows Control
Panel and installs the new software with a single click.
When installing Avid ISIS client software on Windows systems, make sure you are up-to-date
with your Windows critical updates.
To install the client software using a browser:
1. Start your browser application.
2. Run your Windows Update and accept all “High-priority Updates.”
26
Client Software Installation
3. Type http://IP address of System Director in your browser.
If your Avid ISIS network includes a Domain Name System (DNS), you can type the System
n
Director’s name in the browser (default Virtual name is AvidISIS).
The ISIS Management Console opens.
4. Type your ISIS user name and password.
5. Click the Installers icon.
An Installer Downloads screen opens.
6. Click the appropriate client installer.
The installer might ask if you want to save or run the installation software; either is
acceptable.
7. Restart the client when prompted.
The client software starts automatically when restarted.
Configuring Client Software
To mount workspaces on the client do the following:
1. Load the client software as explained in “Loading Client Software” on page 26.
2. Do one of the following:
27
Client Software Installation
t (Windows) If the Client Manager icon is not available in the Windows taskbar, select
Start > Programs > Avid > ISIS Client > ISISClientManager.
t (Windows) Click the Client Manager icon in the Windows taskbar.
t (Windows) Right-click the Client Manager icon and select Avid ISIS Client Manager.
t (Macintosh) If the Client Manager alias icon is not available, select Go > Applications,
and then double-click the AvidISIS folder. In this folder, double-click the
ISISClientManager.app file.
The ISIS Client Manager opens.
3. (Option) If your ISIS client is not directly connected to the Engine or to the primary switch,
you need to select the Remote Host (Avid ISIS system) the first time you login. For
information adding your remote host see “Adding a Remote Host” on page 50.
The Client Manager user interface could take up to 30 seconds to display changes made in the
n
Remote Host Settings.
4. Select the ISIS system in the Systems panel.
5. Click the Connect button in the Systems panel.
28
6. Login using the Username and Password assigned to you by the Avid ISIS administrator. Do
one of the following:
t (Windows) Type your account name in the Username text box, and type your password
in the Password text box.
t (Windows) If your ISIS system is configured to use the Windows user name and
password for your local system, select OS Login. By default, the Username and
Password text boxes are inactive when you select this option.
(Optional — Windows only) If you used the OS Login option, and you want to connect
to the network automatically every time you start your system, select the Auto-Connect
checkbox.
t (Macintosh) Type your Avid ISIS account name in the Username text box, and type your
password in the Password text box.
When the connection is successful, workspaces you have been given access to are listed in
the Workspaces list.
Updating Client Manager Software
Before updating the Avid ISIS Client Manager software on your system, you must unmount any
mounted workspaces and exit the Client Manager software.
Client Software Installation
n
c
To get started with the client upgrades, you can manually copy the client installers to a USB
flash drive. The installers on the System Director are located on
[drive]:\AvidISISClientInstallers. You can also log into the Management Console and access the
Installers link and download the appropriate client installer.
• For Windows clients, you need to uninstall the ISIS client using Windows Control Panel,
restart, install ISIS client, and restart.
The ISIS installer splash screen includes a Windows client software installer. Selecting the
“ISIS Windows Client” software package from the splash screen and clicking Apply,
uninstalls the earlier version of the software without having to use the Windows Control
Panel and installs the new software with a single click.
• For Macintosh clients, installing the new client software updates the previous version.
Preferences are saved and you do not need to restart the client.
The Macintosh client software installs an Avid_Uninstall folder. Use this folder only when
you want all of the Avid client files removed; including the preference files.
If you use the Safari browser to install the Avid ISIS software on a Macintosh client, note that the
disk image is mounted as soon as the download is complete, and the installer starts automatically.
Other browser applications do not automatically mount the disk image.
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