Pinnacle Systems ISIS 5500 - 4.7 Setup Guide

Avid® ISIS® | 5500 - 5000

Setup Guide

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Product specifications are subject to change without notice and do not represent a commitment on the part of Avid Technology, Inc.

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Avid ISIS | 5500 - 5000 Setup Guide • 0175-31141-00 Rev. C • June 2014• Created 6/4/14

Using This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Symbols and Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

If You Need Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Accessing the Online Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Avid Training Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Chapter 1 Avid ISIS | 5500 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Avid ISIS Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

ISIS | 5500 Engine Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Avid ISIS Front Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Data Drive LED Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

System Director Front Panel and LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Drive Array and Slot Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Downloading and Installing the LSI MegaRAID Storage Manager Utility . . . . . 19

RAID Behavior in the Engine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Avid ISIS Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Expansion Slots. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

System Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Avid ISIS Shared Storage Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Direct Connect Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

System Director and Switch 1 Gb Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Engine and Switch 10 Gb Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Installation Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Chapter 2 Installing the Avid ISIS System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Avid ISIS Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Installing Avid ISIS Hardware in a Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Rack-mount Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Positioning the Avid ISIS Engine in the Rack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Separating the Slide Rails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Attaching Inner Slide Rails to the Avid ISIS | 5500 . . . . . . . . . . . . . . . . . . . . . . . . . 30

Attaching the Outer Rails to a Square-Hole Rack . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Attaching the Outer Rails to a Round-Hole Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Securing the Avid ISIS | 5500 in a Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Installing the Dell Networking S25 and S4810 Switches in a Rack . . . . . . . . . . . . . 36

Installing the Dell Networking S60 Switch in a Rack . . . . . . . . . . . . . . . . . . . . . . . . 37

Installing the Avid ISIS Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Connecting a Keyboard, Monitor, and Mouse. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Connecting Power Cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Configuration Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Connecting Clients Directly to the System Director . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

System Director 1 Gb Ethernet Connections to the Switch. . . . . . . . . . . . . . . . . . . . . . . 43

Dell Networking Ethernet Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Dell Networking S25 Switch Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

10 Gb Ethernet S25 Switch Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Stacking the Dell Networking S25 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Connecting Multiple Engines to the Stacked Switch . . . . . . . . . . . . . . . . . . . . . 51

Dell Networking S60 Switch Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

10 Gb Ethernet S60 Switch Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Stacking the Dell Networking S60 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Dell Networking S4810 Port Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Connecting Multiple Engines to the Stacked Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Connecting to an In-House Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Turning On the Avid ISIS | 5500 Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Chapter 3 Installing the Avid ISIS Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Windows Operating System and Network Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Setting the Date, Time, and Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Specifying a Unique Computer Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Virtual System Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Activating the Application Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Connect the Network Cables to the Enclosure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

IP Addressing Strategies When Connecting to a Network . . . . . . . . . . . . . . . . . . . . 66

Loading the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Activating the License Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Connecting the Optional Application Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Creating an Active File System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Checking or Changing the System Director IP Addresses. . . . . . . . . . . . . . . . . . . . 76

Accessing the Management Console From Any Computer . . . . . . . . . . . . . . . . . . . 77

Binding the Storage Managers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Creating a Storage Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Creating Workspaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Creating User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Chapter 4 Avid ISIS Software Licensing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

What You Need to Activate the ISIS Software License. . . . . . . . . . . . . . . . . . . . . . . . . . 82

License Activation Using an Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

License Activation Without an Internet Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Deactivating the License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

License Requirement with Host Name Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Chapter 5 Configuring System Director Resiliency. . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

System Director Resiliency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Connecting Dual System Directors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Configuring a Second System Director . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Setting IP Addresses for Crossover Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Configuring System Director Resiliency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Stopping and Restarting the System Directors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Chapter 6 Preupgrade Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Switch Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

System Director Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Optional Storage Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

On Site Spares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Chapter 7 Avid ISIS Upgrade Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Health Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Software Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Updating the 10 Gb Myricom Board Driver on Engines . . . . . . . . . . . . . . . . . . . . . 107

Post Upgrade System Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Chapter 8 Adding and Replacing Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Removing and Replacing Data Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Removing a Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Replacing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Replacing the ISIS Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Adding Optional Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Replacing System Drives in the Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Saving ISIS Metadata. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Replacing System Drives in the Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Moving the Metadata to a New System Director . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Switch Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Permanently Removing an ISIS Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Chapter 9 Optional Network Adapter Boards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

ISIS Engine Adapter Board Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Electrostatic Discharge Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Removing and Installing the System Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Installing the Adapter Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Myricom 10 Gb Driver and Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Intel Driver and Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Chapter 10 Product Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Reinstalling the Windows Storage Server 2008 R2 Operating System . . . . . . . . . . . . 134

Configuring the System Drive Using Windows 2008 Storage Server Setup . . . . . . . . . 135

Chapter A Specifications and Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Dimensions and Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Uninterruptible Power Supply (UPS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Supported Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Appendix B Safety and Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Warnings and Cautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Proposition 65 Warning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

FCC Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Class A Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Modifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Canadian Notice (Avis Canadien) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Class A Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

LED Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

European Union Declaration of Conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Disposal of Waste Equipment by Users in the European Union. . . . . . . . . . . . . . . . . . 146

Argentina Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Australia and New Zealand EMC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Japan EMC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Class A Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Korean EMC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Class A Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Taiwan EMC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Using This Guide

The Avid® ISIS® | 5500 real-time shared storage system is the foundation for reliable, high-productivity media production. It is designed for media facilities and broadcasters using the industry's most proven real-time storage software technology, delivering stable operation, high performance media access, and class-leading value.

This document describes the features for all Avid ISIS shared storage networks. Therefore, your

system might not contain certain features that are covered in the documentation.

Symbols and Conventions

Avid documentation uses the following symbols and conventions:

Symbol or Convention Meaning or Action

> This symbol indicates menu commands (and subcommands) in the

(Windows), (Macintosh), or (Linux)

Bold font Bold font is primarily used in task instructions to identify user interface

Italic font Italic font is used to emphasize certain words and to indicate variables.

A note provides important related information, reminders, recommendations, and strong suggestions.

A caution means that a specific action you take could cause harm to your computer or cause you to lose data.

A warning describes an action that could cause you physical harm. Follow the guidelines in this document or on the unit itself when handling electrical equipment.

order you select them. For example, File > Import means to open the File menu and then select the Import command.

This symbol indicates a single-step procedure. Multiple arrows in a list indicate that you perform one of the actions listed.

This text indicates that the information applies only to the specified operating system, either Windows Macintosh OS X or Linux.

items and keyboard sequences.

Symbol or Convention Meaning or Action

If You Need Help

Courier Bold font

Ctrl+key or mouse action Press and hold the first key while you press the last key or perform the

If You Need Help

If you are having trouble using your Avid product:

1. Retry the action, carefully following the instructions given for that task in this guide. It is especially important to check each step of your workflow.

2. Check the latest information that might have become available after the documentation was published.

New information would be found in the ReadMe file supplied on your Avid installation DVD as a PDF document and is also available online.

You should always check online for the most up-to-date release notes or ReadMe because the online version is updated whenever new information becomes available. To

view the online versions, visit the Knowledge Base at

3. Check the documentation that came with your Avid application or your hardware for maintenance or hardware-related issues.

4. Visit the online Knowledge Base at available 24 hours per day, 7 days per week. Search this online Knowledge Base to find answers, to view error messages, to access troubleshooting tips, to download updates, and to read or join online message-board discussions.

Courier Bold font identifies text that you type.

mouse action. For example, Command+Option+C or Ctrl+drag.

www.avid.com/US/support.

www.avid.com/US/support. Online services are

Accessing the Online Documentation

The Avid ISIS online documentation contains all the product documentation in PDF format. You can access the documentation in the AvidISISDocumentation folder on the Avid ISIS installer kit. You need to download and install Acrobat Reader on your Avid ISIS | 5500 before you can access the PDF documentation.

You need to download and install Acrobat Reader on your Avid ISIS | 5500 before you can access

the PDF documentation.

To access the online documentation from the installer kit:

1. Insert your Avid ISIS USB flash drive with the Avid ISIS software kit into the USB port.

2. Navigate to the [USB flash drive]:\.AvidISISDocumentation folder, and double-click the PDF file for the document you want to view.

Avid Training Services

Avid makes lifelong learning, career advancement, and personal development easy and convenient. Avid understands that the knowledge you need to differentiate yourself is always changing, and Avid continually updates course content and offers new training delivery methods that accommodate your pressured and competitive work environment.

For information on courses/schedules, training centers, certifications, courseware, and books, please visit 800-949-AVID (800-949-2843).

www.avid.com/support and follow the Training links, or call Avid Sales at

Avid Training Services

1 Avid ISIS | 5500 Overview

The document describes features and hardware of the Avid ISIS | 5500. Depending on your configuration, your Avid ISIS might not contain certain features and hardware that are covered in the document. Information that applies to specific models is specified in that section. The term “Avid ISIS” is used when the information applies to all models.

Avid ISIS uses industry standard components to deliver high capacity, high performance collaborative media solutions. A single Avid ISIS chassis provides System Director and Engine (Storage Server) functionality. The Avid ISIS | 5500 Engine can be configured as a standalone system that runs the System Director software. Each Avid ISIS Engine is comprised of 16 media storage drives, two mirrored system drives, RAID controller, Gigabit and 10 Gigabit Ethernet plus redundant power and fans.

Up to 12 Engines are supported in the ISIS | 5500 network:

• With 2 TB media drives, the system delivers 384 TB of shared storage

• With 4 TB media drives, the system delivers 768 TB of shared storage

The first ISIS Engine provides System Director and Management Console functionality in addition to media storage. The Avid ISIS | 5500 network can support up to 90 Ethernet connected clients.

Avid ISIS ensures media protection and availability using the following techniques:

• Mirrored system drives are used for system operation and System Director metadata storage.

• A failed system drive can be replaced without interrupting the operation of the Avid ISIS.

• The 16 media storage drives are configured into three RAID 5 groups with one drive reserved as a global hot spare. If any of the RAID drives fail, the Avid ISIS automatically uses the spare drive to rebuild the RAID group. The failed drive can be removed and replaced with a new drive without interrupting the operation of the Avid ISIS.

Avid ISIS Hardware

The Avid ISIS Engine uses the Windows® Storage Server 2008 R2 operating system with Service Pack 2. The Avid ISIS client operating systems that are supported in your ISIS software release are listed in the Avid ISIS ReadMe. The ISIS Engine contains sixteen drives for storing data. The size of the data drives is shown on the front of each drive. As newer technology is released, other drive capacities might be supported.

The Windows Product Key Certificate of Authenticity is attached to the top cover of the Avid ISIS

enclosure.

ISIS | 5500 Engine Models

Major differences between the Engines are listed below. Also review the information in

“Installation Considerations” on page 25.

• ISIS | 5500-64

-4TB drives

- Includes the Myricom 10 Gb Ethernet adapter board

- (Optional) Quad Port 1 Gb Ethernet adapter board

Avid ISIS Hardware

• ISIS | 5500-32

-2TB drives

- Includes the Myricom 10 Gb Ethernet adapter board

- (Optional) Quad Port 1 Gb Ethernet adapter board

• ISIS | 5500-16

-1TB drives

- Includes Myricom 10 Gb Ethernet adapter board

- (Optional) Quad Port 1 Gb Ethernet adapter board

Avid ISIS Front Panel

The Avid ISIS | 5500 comes with an Avid bezel that covers the front of the enclosure and can be locked to prevent unauthorized personnel from accessing the buttons and data drives. The following illustration shows the Avid ISIS enclosure with the front bezel installed.

Avid ISIS Hardware

Fault LED (red)

Power/Activity LED (blue)

Drive lock

Drive carrier latch

Front of the Enclosure With Bezel

The front of the Avid ISIS provides access to 16 data drives, a USB port, network port activity LEDs, an error LED, and the Power and Reset buttons. The following illustration shows the front bezel removed.

Front of the Enclosure Without Bezel

Each of the data drives have a blue and red LED on the bottom front of the drive. The left LED (blue) is on when a drive has power and flashes when the drive is in use. The right LED (red) is lit when an error is detected with the drive and the drive needs to be replaced. Details on the data drive LED indicators are in the following table.

Data Drives

Avid ISIS Hardware

Data Drive LED Functions

6 Gb SAS Expander — Data Drive LED Functions

Management Console

Drive State Blue LED Red LED

Messaging Comments

Online Inactive On solid Off No Special Status Healthy online drive,

no disk I/O

On-line Active Activity Off No Special Status Healthy online drive,

with disk I/O

Healthy Spare On solid Off No Special Status Healthy Global Hot Spare disk

Online Disk in a Degraded Set

On solid/ Activity

Fast flashing Error – Disk Performance

Degraded

Nothing needs to be done to these online drives, but failed drive should be replaced

Spare Rebuilding Activity Slow flashing Error – Disk Performance

Degraded – Rebuilding x%

Rebuild automatically occurs on drive failure by using Hot Spare disk

Data Rebuilding Activity Fast flashing Error – Disk Performance

Degraded – Rebuilding x%

Rebuild automatically occurs on drive failure by using Hot Spare disk

Consistency Check Activity Off Checking Raid Set – x% No user intervention required

Initializing Activity Off Initializing Raid Set – x% Happens on initial array

creation

Failed Data Disk On solid On solid Error – Disk Performance

Should replace disk

Degraded

Failed Spare Disk On solid On solid Missing Spare Should replace disk

Unused Disk On solid Off No Special Status No user intervention required

Non-Branded On solid Slow flashing Warning – Unapproved

Should replace disk spare disk attempting to be added as a hot spare

System Director Front Panel and LEDs

Control panel

BCA

GHDFE

The System Director has 8 LEDs on the top of the front panel organized into two rows, each row with four LEDs. The first 3 columns of LEDs (6 LEDs) represent activity on each of the six network ports. The top right LED represents system hardware errors. The bottom right LED represents system drive activity. The following figure shows the front view of the System Director control panel.

System Director Front View

Avid ISIS Hardware

The following table describes the System Director control panel.

System Director Control Panel

Letter Description Description

A Universal serial bus (USB) port USB 2.0 device port on the front of the system

supports one USB device. Recommended for use when re-imaging the system drives or loading software. Two more USB ports are located on the back of the system.

B Halt or Non-maskable interrupt (NMI)

button

C System reset button Preforms a soft reset when pressed. Do not use this

The halt or NMI signal halts the processor, which effectively halts the server. A NMI is the highest priority interrupt and cannot be masked by software.

If the Halt/NMI button is pressed, the NMI

signal locks the system and the system must be restarted to clear the interrupt.

button unless the system has had a fatal error and you need to restart. A soft reset restarts the system; it clears all active program memory (you lose unsaved work) and shuts down all active programs.

Avid ISIS Hardware

System Director Control Panel (Continued)

Letter Description Description

D Six green network activity LEDs Illuminates green when a good network connection is

established and blinks when there is network activity on the six built-in 1-Gb network ports. The number beside the LED corresponds with the number beside the network port on the rear of the enclosure.

E Red System error LED Illuminates red when an error is detected with the

system (fan, power supply, temperature, voltage).

F System Drive activity LED Indicates drive activity from the onboard SATA

controller and blinks when either of the system drives is being accessed.

G System ID button When pressed it illuminates blue and also illuminates

an LED on the rear of the enclosure. The rear LED is also blue and is on the lower left-hand side of the Ethernet ports. It is used to identify a system for servicing when it is installed in a high-density rack/cabinet populated with several other similar systems.

H Power button Press to power on the enclosure. Power button

Drive Array and Slot Locations

For data integrity, three RAID 5 groups are created in the each Avid ISIS storage enclosure (Engine) using the 16 data drives with one drive reserved as a global hot spare. The global hot spare allows a degraded raid set to be quickly repaired if a drive fails. This results in continued access to your workspace data with no data loss during the failure and repair.

New installations are created using a common slot configuration. However, once a disk has failed, the initial layout changes and the default configuration no longer applies. The numbers assigned to the slots and the group numbers are not displayed in the ISIS software. These numbers and groups are only displayed in the LSI MegaRAID Storage Manager.

The LSI MegaRAID Storage Manager is a RAID utility that you might be asked to use when

instructed to by Avid Customer Support. This utility is not automatically installed with your ISIS software installation. You must access the LSI Corporation site to download under LSI's terms and conditions. See “Downloading and Installing the LSI MegaRAID Storage Manager Utility”

on page 19 for instructions on downloading the LSI MegaRAID Storage Manager Utility.

illuminates green when the power is on.

Avid ISIS Hardware

Downloading and Installing the LSI MegaRAID Storage Manager Utility

The following drive configuration is created when the RAID groups are initially configured. Once a drive group has used the spare drive and a new spare is established, the following information no longer applies. The following RAID group configuration changed from the initial release. These changes have been incorporated into Engine shipments starting in September 2011.

6 Gb SAS Expander — Initial Data Drive Slot Locations and RAID Groups

Slot 1 – RAID Group 0 Slot 5 – RAID Group 0 Slot 9 – RAID Group 1 Slot 13 – RAID Group 2

Slot 2 – RAID Group 0 Slot 6 – RAID Group 1 Slot 10 – RAID Group 1 Slot 14 – RAID Group 2

Slot 3 – RAID Group 0 Slot 7 – RAID Group 1 Slot 11 – RAID Group 2 Slot 15 – RAID Group 2

Slot 4 – RAID Group 0 Slot 8 – RAID Group 1 Slot 12 – RAID Group 2 Slot 16 – Spare

Access the LSI website to download the utility.

To download the utility:

1. Go to www.lsi.com

2. Click Support >Find Help > Find Support Documents & Downloads by Product.

3. In the Search by keyword box enter 9260-4i. (This is the model of the Raid Controller installed in the ISIS | 5500 chassis.)

4. Expand Management Software and Tools.

5. Choose the Latest MegaRaid Storage Manager.

6. Accept the License Agreement.

7. Download the file to the local system.

To install the utility:

1. Extract the downloaded zip file.

2. Run the Setup.exe.

3. Accept the license agreement.

4. Accept the Customer Info default and click Next.

5. Accept the Destination folder default and click Next.

6. In the Setup Type window select Complete and click Next.

7. In the LDAP Logon Information window, choose No and click Next.

8. Click Finish.

The utility will be installed on your system. You can launch the utility from Start >

System drives

Top power connector

Bottom power connector

USB ports

Serial port ID LED (lit with ID button on front is pressed)

Intel Pro 1 Gb Ethernet ports

LSI MegaRAID controller

Myricom 10 Gb Ethernet port

Video port

Programs > MegaRAID Storage Manager.

RAID Behavior in the Engine

Once the three RAID groups have been created, any of the drives in the Engine can be swapped within the Engine. The Avid ISIS uses the drive IDs to track what five drives are members of each of the three RAID groups.

If a single drive fails, the Avid ISIS automatically starts a repair of the RAID group using the spare drive in the Engine.

Avid ISIS Rear Panel

The Avid ISIS rear panel provides access to the power supplies, system drives, video port, 1 gigabit (Gb) Ethernet connectors, 10 Gb Ethernet port, serial connector, and two USB connectors for the application key, and keyboard or mouse.

The following illustration shows the shipping configuration of the ISIS | 5500-32. The Quad Port

1 Gb Ethernet adapter board (not shown) is optional in the ISIS | 5500-16, ISIS | 5500-32 and ISIS | 5500-64. For instructions on installing the optional adapters boards, see “Optional

Network Adapter Boards” on page 128.

Avid ISIS Hardware

Avid ISIS | 5500-32 Rear Panel

Expansion Slots

There are six expansion slots accessible from the rear of the Avid ISIS enclosure. The following tables lists the standard boards that are supported in the Avid ISIS and storage expansion slots.

Supported Slot Configuration

PCI Slot Interface Description

Avid ISIS Hardware

2 PCI-E x16 10 Gb Ethernet

3 PCI-E x8 Internal LSI

4 PCI-E x8 Intel

1, 5, and 6 None These slots are not used. No optional adapter boards are

System Drives

There are two system drives accessible from the rear of the Avid ISIS enclosure. These two drives are mirrored and if a failure occurs on either one of the system drives, you can pull the failed drive out of the enclosure and install a replacement drive without turning off the Avid ISIS enclosure. As soon as a replacement system drive is installed, the working system drive creates a mirror of the original drive on the new drive. All Avid ISIS operations continue to run uninterrupted.

Myricom

controller board

board

RAID

4-Port Ethernet

The 10 Gb Ethernet Myricom board is installed in the second PCI-E x16 connector on the ISIS | 5500 Engine. This is a 10 Gb connection for configurations with multiple storage enclosures or for a single 10 Gb client in a direct connect configuration.

The LSI MegaRAID board is installed in the third PCI-E x8 connector. There is no external connection. The LSI board connects to an internal SAS Expander board using a SAS cable.

The Intel 4-port Ethernet board is installed in the forth PCI-E x8 connector. This is an option board for direct connect configuration, adding four more 1 Gb direct connect clients.

supported.

The drive carriers for the system drives are locked to prevent them from opening during

shipment. The plastic drive carrier key is mounted on the rear of the enclosure beside the system drives.

Power Supplies

There are two power supplies accessible from the rear of the Avid ISIS enclosure. If a failure occurs on either one of the power supplies, you can pull the failed power supply out of the enclosure and install a replacement power supply without turning off the Avid ISIS enclosure. All Avid ISIS operations continue to run uninterrupted.

Avid ISIS Shared Storage Systems

The Avid shared storage system uses an Avid ISIS to provide clients access to Avid ISIS workspaces (shared folders) over a 1 Gb Ethernet network (see

Clients with One or Two Switches” on page 24 Storage” on page 25

multiple Ethernet clients. However, each system must be on a separate network.

Workspaces can be mounted on Ethernet clients, and then accessed in the same manner as local drives. The Avid ISIS allows clients to mount up to 21 workspaces. Clients can then play, capture, and edit media on the workspaces using networking protocol optimized by Avid for real-time media transfer. Real-time media reads and writes are not possible unless the connected clients are running a qualified Avid editing application and have the Avid ISIS client software installed. See the Avid ISIS ReadMe for a list of supported Avid editing applications.

). You can have several ISIS systems at your site, each accommodating

and “Avid ISIS Infrastructure — with Optional

Avid ISIS Shared Storage Systems

“Avid ISIS Infrastructure —

When workspaces are mapped to drive letters, depending on the number of drives in the client

system, you can mount a maximum of 21 workspaces. You can mount more workspaces with UNC mounting.

Direct Connect Clients

The Avid ISIS | 5500 direct connect configuration provides access to shared workspaces by connecting up to nine clients directly into a single Avid ISIS Engine. The following illustrations show the Avid ISIS Engine rear panel with optional Quad Port 1 Gb Ethernet adapter board installed and the Myricom 10 Gb Ethernet board (shipped installed in the ISIS | 5500 Engines.) Depending if you have installed the optional Quad Port 1 Gb Ethernet adapter board, four or eight direct connect 1 Gb clients are available. The Myricom 10 Gb Ethernet board offers one 10 Gb direct connect client.

You cannot mix an Ethernet switch configuration and clients that are directly connected.

Avid ISIS Shared Storage Systems

Up to 4 clients

1 Gb Ethernet

Ethernet client

ISIS 5500

Ethernet client

Ether

net client

Up to 4 clients

1 Gb Ethernet

10 Gb Ethernet client

10 Gb Ethernet

Ethernet client

Ether

net client

Direct connect options include:

• The ISIS | 5500-64, ISIS | 5500-32 and ISIS | 5500-16 Engines both support up to eight 1 Gb clients directly connected to the built-in Intel Pro 1000 Ethernet ports and when using the optional Quad Port 1 Gb Ethernet adapter board. The built-in Intel Pro 1000 ports are the four outside ports (labeled 1, 3, 4, and 6). The Quad Port Ethernet boards are not labeled but are ports 8 to 11 from top to bottom.

• The Quad Port 1 Gb Ethernet adapter board does not ship installed in the ISIS | 5500-64, ISIS | 5500-32 or the ISIS | 5500-16 Engines. This optional board is only supported in single Engine direct connect configurations when you want 5 to 8, 1 Gb clients connected to the ISIS Engine.

The Quad Port 1 Gb Ethernet adapter board is option in the ISIS | 5500 Engines. For

instructions on installing the Ethernet adapter board, see “Optional Network Adapter Boards”

on page 128.

• The Myricom 10 Gb Ethernet board is shipped installed in the ISIS | 5500-64, ISIS | 5500-32 and the 5500-16 Engine. This board is the 10 Gb connection for configurations with multiple storage enclosures or for a single 10 Gb client in a direct connect configuration.

Avid ISIS | 5500 direct connect configurations do not support dual-link client connections or

Avid Interplay environments.

Avid ISIS Infrastructure — Direct Connect Clients

System Director and Switch 1 Gb Connections

1 Gb Ethernet

Ethernet client

ISIS 5500

Up to 90 clients

Ethernet switch

A single ISIS Engine can connect to a switch using the four Intel Pro 1000 1 Gb Ethernet ports (1, 3, 4, and 6) on the rear of the Engine. When using a single Engine, that Engine must be configured as the System Director. Clients access workspaces on the System Director through the Ethernet switch. If any of the four Ethernet port connections to the switch fails, the Avid ISIS continues to operate. Clients can continue to access workspaces through the switch even when only one Ethernet port is connected to the System Director. This is not an approved configuration, but a safeguard if the other Ethernet connections are lost. If you stack the two switches, you can connect up to 90 1 Gb Ethernet clients. For instructions on setting up this configuration, see

Avid ISIS Infrastructure — Clients with One or Two Switches

“System Director 1 Gb Ethernet Connections to the Switch” on page 43.

Avid ISIS Shared Storage Systems

Engine and Switch 10 Gb Connections

A 10 Gb connection between your Engine and switch allows you setup the switch and clients a greater distance away from the Avid ISIS system. You can use the 10 Gb port in the Engine for a single or multiple Engine configuration. When using multiple Engines, you must use the 10 Gb connection in the System Director and Engines to the switch. When using a single Engine, that Engine must be configured as the System Director and can use either the 1 Gb ports or 10 Gb port to connect to the switch.The stacked switch configuration allows you to connect up to 90 1 Gb Ethernet clients (see

Ethernet S60 Switch Connections” on page 54

“10 Gb Ethernet S25 Switch Connections” on page 47 and “10 Gb

Avid ISIS Infrastructure — with Optional Storage

Avid ISIS

ISIS 5500

Up to 90 clients

Ethernet switch

Ethernet client

Optional storage enclosures

10 Gb Ethernet

Avid ISIS

Installation Considerations

To set up an Avid ISIS environment you need:

• An Avid ISIS Engine

• Avid ISIS software

If using System Director Resiliency, the software license or an Application Key must be installed

on both the Active and Standby System Directors.

• Several Avid ISIS Ethernet client connection options are listed as follows. See the Avid ISIS ReadMe for the latest list of qualified Ethernet switches.

- Up to five clients (including the 10 Gb client) can connect directly into the Intel Pro

network ports (1, 3, 4, and 6) on the rear of the System Director (see

“System Director and Switch 1 Gb Connections” on page 24).

Clients” on page 22

- Up to nine clients can connect directly to a single Engine configuration when using the

built-in Intel Pro network ports and when the optional Quad Port 1 Gb Ethernet adapter is installed (ports 8, 9, 10, and 11).

- Up to 20, 1 Gb Ethernet clients are supported on the Dell Networking S25 Ethernet

switch using four 1 Gb connections to the System Director. This is nonblocking gigabit Ethernet switch (see

“Direct Connect

Installation Considerations

- Up to 24, 1 Gb Ethernet clients are supported on the Dell Networking S25 Ethernet

switch using a 10 Gb connection to the System Director (see “Engine and Switch 10 Gb

Connections” on page 24

- Up to 44, 1 Gb Ethernet clients are supported on the Dell Networking S60 Ethernet

switch using four 1 Gb connections to the System Director.

- Up to 47, 1 Gb Ethernet clients are supported on the Dell Networking S4810 Ethernet

switch using a 10 Gb connection to the System Director.

- Up to 48, 1 Gb Ethernet clients are supported on the Dell Networking S60 Ethernet

switch using a 10 Gb connection to the System Director.

- Up to 44, 1 Gb Ethernet clients are supported across two stacked Dell Networking S25

Ethernet switches using four 1 Gb connections to the System Director. (20 clients in the first Dell Networking S25 switch, 24 on the second). These switches are stacked using a 12 Gb stacking connection.

- Up to 48, 1 Gb Ethernet clients are supported across two stacked Dell Networking S25

Ethernet switches using a 10 Gb connection to the System Director. (24 clients in the first Dell Networking S24 switch, 24 on the second, two ports unused). These two switches are stacked using a 12 Gb stacking connection.

- Up to 90, 1 Gb Ethernet clients are supported with the Dell Networking S4810, Cisco

4900, and Cisco 4948 Ethernet switches.

The Avid ISIS supports additional storage enclosures. When expanding with an Avid ISIS storage consider the following:

• The spare drive in each enclosure can only repair failures that occur in that same enclosure. You cannot repair a bad drive in one Avid ISIS System Director enclosure with the spare drive that is located in a second Avid ISIS enclosure. However, you can move the spare drive in the second enclosure to an open slot in the first enclosure and it becomes a spare for the new enclosure.

• You cannot mix drives of different capacities (4TB, 2 TB and 1 TB) in the same ISIS | 5500 Engine.

• You can mix 1 TB, 2 TB and 4 TB Engines in the same Storage Group, but all the Engines will be limited to the capacity of the smallest Engine in the Storage Group.

• Once a disk has been added to the data set it must not be moved between Avid ISIS enclosures. Doing so corrupts the data on that disk.

2 Installing the Avid ISIS System

This chapter describes how to install an Avid ISIS and the Ethernet switches to create an ISIS shared storage system. The system can be standalone or connected to an in-house network. However, if you have multiple systems, each one must be on a separate network.

Avid ISIS Hardware

The Avid ISIS ships with six on-board 1 Gb Ethernet ports. The Avid ISIS has two autosensing power supply modules that set the voltage automatically for either 100 V or 240 V at 50 to 60 Hz. For detailed specifications, see

The Windows Product Key Certificate of Authenticity is attached to the top of the Engine.

The standard Avid ISIS components:

• Data drives — Each Engine has sixteen, 1 TB (ISIS | 5500-16) or 2 TB (ISIS | 5500-32) or 4TB (ISIS | 5500-64) externally accessible, data drives.

• System drives — The Avid ISIS uses two externally accessible, mirrored system drives for the operating system and application software.

• Ethernet switch — An Ethernet switch is needed when connecting more than four clients (except when up to 8 clients are connected in a “Direct Connect” configuration.

“Electrical” on page 137.

• Keyboard, video, and mouse switch (KVM) — You need to supply a KVM if rack mounted and using multiple Engines.

• Ethernet cables — You need to supply Ethernet cables for the Avid ISIS | 5500 clients.

Keep the shipping boxes that come with your Avid ISIS hardware. You might need to repackage

and ship the components in the future.

Installing Avid ISIS Hardware in a Rack

The Avid ISIS | 5500 is designed for 19-inch (483-mm) racks and require three EIA rack units (3U), or 5.25 inches (133.4 mm) of rack space. The rail kit installs into rails that are between 23-inches (584.2-mm) to 31-inches (787.4-mm) inches deep.

Installing Avid ISIS Hardware in a Rack

The Avid ISIS | 5500 includes rack mounting slide rails. If instructions are included with your rail kit, use them instead of the instructions included in this section. The standard rail configuration is for racks with square mounting holes. Optional brackets are included for racks with round holes. The rack-mounting kit requires inner slide rails be mounted to the Avid ISIS Engine and the outer slide rails are mounted to the rack. Once both the inner and outer rails are in place, slide the Engine with the inner rails attached into the outer rails. Secure the Avid ISIS Engine in the rack so it does not slide forward.

The Avid ISIS is designed to be installed horizontally in a rack. Installing the Avid ISIS on an angle or in a sloped console causes the internal drives to wear faster than the intended life of the drive.

To ensure the stability of the rack enclosure, start from the bottom when you install the rack components in the rack enclosure.

Rack-mount Requirements

Positioning the Avid ISIS Engine in the Rack

The following information helps you decide where to install the Avid ISIS in the rack.

To position the Avid ISIS in the rack enclosure:

t Select a position in the rack where the Avid ISIS is at the proper baseline position.

Positioning the Avid ISIS | 5500

Installing Avid ISIS Hardware in a Rack

3U1 3/4 in

5/8 in

1/2 in

5/8 in

1/2 in

5/8 in

1/2 in

5/8 in

1/2 in

Rack mounting rail hole spacing

1 3/4 in

EIA rack unit

Separating the Slide Rails

You need to separate the slide rails and attach the inner “movable” section to the File Gateway server and the outer “fixed” section to the rack rails.

Rack mounting rail

Avid ISIS 5000

Avid ISIS 5000 front panel mounting holes

Outer slide rail bracket assembly

Baseline position is between two 1/2inch holes.

To separate the slide rails:

1. Slide the slide rail completely open.

2. Press the spring clip on the inner slide rail as shown in the illustration.

The blowup of the spring clip shown in the illustration is on the bottom side of the slide rail.

Separating the Slide Rails

3. Pull and separate the two halves.

Installing Avid ISIS Hardware in a Rack

4. Repeat these steps to separate the second slide rail.

Attaching Inner Slide Rails to the Avid ISIS | 5500

Attach the inner slide rails that were separated from the outer slide rails to the Avid ISIS 5500.

To attach the inner slide rails:

1. Position the inner slide rail against the side of the Engine so that the screw holes are toward the rear of the Engine, and front of the slide rail fits over the tab at the front of the Engine.

2. Secure the inner slide rail to the Engine with two of the small screws.

You might find more screws in the rail kit than is needed, and described in this procedure.

+ 129 hidden pages

Pinnacle Systems ISIS 5500 - 4.7 Setup Guide

Contents

Using This Guide

Symbols and Conventions

If You Need Help

Accessing the Online Documentation

Avid Training Services

1 Avid ISIS | 5500 Overview

Avid ISIS Hardware

ISIS | 5500 Engine Models

Avid ISIS Front Panel

Data Drive LED Functions

System Director Front Panel and LEDs

Drive Array and Slot Locations

Downloading and Installing the LSI MegaRAID Storage Manager Utility

RAID Behavior in the Engine

Avid ISIS Rear Panel

Expansion Slots

System Drives

Power Supplies

Avid ISIS Shared Storage Systems

Direct Connect Clients

System Director and Switch 1 Gb Connections

Engine and Switch 10 Gb Connections

Installation Considerations

2 Installing the Avid ISIS System

Avid ISIS Hardware

Installing Avid ISIS Hardware in a Rack

Rack-mount Requirements

Positioning the Avid ISIS Engine in the Rack

Separating the Slide Rails

Attaching Inner Slide Rails to the Avid ISIS | 5500