Pinnacle Systems ISIS 5000 - 3.1 Setup Guide

Avid® ISIS® 5000

Setup Guide

Legal Notices

Product specifications are subject to change without notice and do not represent a commitment on the part of Avid Technology, Inc.

This product is subject to the terms and conditions of a software license agreement provided with the software. The product may only be used in accordance with the license agreement.

Avid ISIS products or portions thereof are protected by one or more of the following United States Patents: 6,374,336; 6,415,373; 6,449,688; 6,760,808; 6,785,768; 7,111,115; 7,487,309; 7,660,947. Other patents are pending.

Avid products or portions thereof are protected by one or more of the following European Patents: 1040419; 1770508. Other patents are pending.

Part of the software embedded in this product is gSOAP software.

THE SOFTWARE IN THIS PRODUCT WAS IN PART PROVIDED BY GENIVIA INC AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

This document is protected under copyright law. An authorized licensee of Avid ISIS 5000 may reproduce this publication for the licensee’s own use in learning how to use the software. This document may not be reproduced or distributed, in whole or in part, for commercial purposes, such as selling copies of this document or providing support or educational services to others. This document is supplied as a guide for Avid ISIS 5000. Reasonable care has been taken in preparing the information it contains. However, this document may contain omissions, technical inaccuracies, or typographical errors. Avid Technology, Inc. does not accept responsibility of any kind for customers’ losses due to the use of this document. Product specifications are subject to change without notice.

The following disclaimer is required by Sam Leffler and Silicon Graphics, Inc. for the use of their TIFF library:

Permission to use, copy, modify, distribute, and sell this software [i.e., the TIFF library] and its documentation for any purpose is hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in all copies of the software and related documentation, and (ii) the names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific, prior written permission of Sam Leffler and Silicon Graphics.

THE SOFTWARE IS PROVIDED “AS-IS” AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.

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This software is based in part on the work of the Independent JPEG Group.

This Software may contain components licensed under the following conditions:

Redistribution and use in source and binary forms are permitted provided that the above copyright notice and this paragraph are duplicated in all such forms and that any documentation, advertising materials, and other materials related to such distribution and use acknowledge that the software was developed by the University of California, Berkeley. The name of the University may not be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED ``AS IS'' AND WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Permission to use, copy, modify, and distribute this software and its documentation for any purpose and without fee is hereby granted, provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation. This software is provided "as is" without express or implied warranty.

Permission to use, copy, modify, distribute, and sell this software for any purpose is hereby granted without fee, provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation, and that the name of Daniel Dardailler not be used in advertising or publicity pertaining to distribution of the software without specific, written prior permission. Daniel Dardailler makes no representations about the suitability of this software for any purpose. It is provided "as is" without express or implied warranty.

Permission to use, copy, modify, and distribute this software for any purpose without fee is hereby granted, provided that this entire notice is included in all copies of any software which is or includes a copy or modification of this software and in all copies of the supporting documentation for such software.

THIS SOFTWARE IS BEING PROVIDED "AS IS", WITHOUT ANY EXPRESS OR IMPLIED WARRANTY. IN PARTICULAR, NEITHER THE AUTHOR NOR AT&T MAKES ANY REPRESENTATION OR WARRANTY OF ANY KIND CONCERNING THE MERCHANTABILITY OF THIS SOFTWARE OR ITS FITNESS FOR ANY PARTICULAR PURPOSE.

This product includes software developed by the University of California, Berkeley and its contributors.

The following disclaimer is required by Paradigm Matrix:

Portions of this software licensed from Paradigm Matrix.

The following disclaimer is required by Ray Sauers Associates, Inc.:

“Install-It” is licensed from Ray Sauers Associates, Inc. End-User is prohibited from taking any action to derive a source code equivalent of “Install-It,” including by reverse assembly or reverse compilation, Ray Sauers Associates, Inc. shall in no event be liable for any damages resulting from reseller’s failure to perform reseller’s obligation; or any damages arising from use or operation of reseller’s products or the software; or any other damages, including but not limited to, incidental, direct, indirect, special or consequential Damages including lost profits, or damages resulting from loss of use or inability to use reseller’s products or the software for any reason including copyright or patent infringement, or lost data, even if Ray Sauers Associates has been advised, knew or should have known of the possibility of such damages.

The following disclaimer is required by Videomedia, Inc.:

“Videomedia, Inc. makes no warranties whatsoever, either express or implied, regarding this product, including warranties with respect to its merchantability or its fitness for any particular purpose.”

“This software contains V-LAN ver. 3.0 Command Protocols which communicate with V-LAN ver. 3.0 products developed by Videomedia, Inc. and V-LAN ver. 3.0 compatible products developed by third parties under license from Videomedia, Inc. Use of this software will allow “frame accurate” editing control of applicable videotape recorder decks, videodisc recorders/players and the like.”

The following disclaimer is required by Altura Software, Inc. for the use of its Mac2Win software and Sample Source Code:

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The “Interplay” name is used with the permission of Interplay Entertainment Corp., which bears no responsibility for Avid products.

This product includes portions of the Alloy Look & Feel software from Incors GmbH.

This product includes software developed by the Apache Software Foundation (http://www.apache.org/).

This product may include the JCifs library, for which the following notice applies:

Avid Interplay contains components licensed from LavanTech. These components may only be used as part of and in connection with Avid Interplay.

Attn. Government User(s). Restricted Rights Legend

U.S. GOVERNMENT RESTRICTED RIGHTS. This Software and its documentation are “commercial computer software” or “commercial computer software documentation.” In the event that such Software or documentation is acquired by or on behalf of a unit or agency of the U.S. Government, all rights with respect to this Software and documentation are subject to the terms of the License Agreement, pursuant to FAR §12.212(a) and/or DFARS §227.7202-1(a), as applicable.

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Avid ISIS 5000 Setup Guide • 0130-30339-01 Rev. B • December 2010 • Created 11/22/10

Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Symbols and Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

If You Need Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Accessing the Online Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Avid Training Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Chapter 1 Avid ISIS Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Avid ISIS Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Avid ISIS Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

System Front Panel and LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Drive Array and Slot Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

RAID Behavior in the Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Avid ISIS Rear Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Expansion Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

System Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Power Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Application Key (Dongle) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Avid ISIS Networks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Direct Connect Clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

System Director and Switch 1 Gb Connections. . . . . . . . . . . . . . . . . . . . . . . . . 27

Engine and Switch 10 Gb Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Installation Consideration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Chapter 2 Installing the Avid ISIS System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Avid ISIS Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Installing Avid ISIS Hardware in a Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Rack-mount Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Positioning the Avid ISIS Engine in the Rack . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Separating the Slide Rails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Attaching the Outer Rails to the Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Attaching Inner Slide Rails to the Avid ISIS 5000 . . . . . . . . . . . . . . . . . . . . . . . 39

Securing the Avid ISIS 5000 in a Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Installing the Force10 S25 Switch in a Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Installing the Force10 S60 Switch in a Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Installing the Avid ISIS Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Connecting a Keyboard, Monitor, and Mouse. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Connecting Power Cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Configuring Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Connecting Clients Directly to the System Director . . . . . . . . . . . . . . . . . . . . . . . . . 47

System Director 1 Gb Ethernet Connections to the Switch . . . . . . . . . . . . . . . . . . . 49

Force10 Ethernet Switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Force10 S25 Switch Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

10 Gb Ethernet S25 Switch Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Stacking the Force10 S25 Switches. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Connecting Multiple Engines to the Stacked Switch . . . . . . . . . . . . . . . . . . . . . 56

Force10 S60 Switch Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

10 Gb Ethernet S60 Switch Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Stacking the Force10 S60 Switches. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Connecting Multiple Engines to the Stacked Switch . . . . . . . . . . . . . . . . . . . . . 63

Connecting to an In-House Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Turning On the Avid ISIS 5000 Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Chapter 3 Installing the Avid ISIS Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Windows Operating System and Network Settings. . . . . . . . . . . . . . . . . . . . . . . . . . 69

Setting the Date, Time, and Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Specifying a Unique Computer Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Virtual System Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Connect the Network Cables to the Enclosure. . . . . . . . . . . . . . . . . . . . . . . . . . 71

IP Addressing Strategies When Connecting to a Network. . . . . . . . . . . . . . . . . 71

Loading the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Product Recovery Needs to be Copied to the USB Flash Drive . . . . . . . . . . . . 81

Installing the Application Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Creating an Active Partition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Binding the Storage Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Checking or Changing the System Director IP Addresses . . . . . . . . . . . . . . . . 85

Configuring the Avid ISIS Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Accessing the Management Console From Any Computer. . . . . . . . . . . . . . . . 86

Creating a Storage Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Creating Workspaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Creating User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Configuring the Client Network Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Windows Vista and Windows 7 Client Network Properties . . . . . . . . . . . . . . . . 89

Windows XP Client Network Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Macintosh Client Network Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Loading Client Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Java Runtime Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Configuring Client Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Sharing Avid ISIS Workspaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Chapter 4 Configuring System Director Resiliency . . . . . . . . . . . . . . . . . . . . . . . . . 99

System Director Resiliency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Connecting Dual System Directors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Configuring a Second System Director . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Setting IP Addresses for Crossover Link. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Configure the Resiliency Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Restarting the System Directors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Binding Order for Health Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Chapter 5 Avid ISIS Upgrade Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Health Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Software Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Post Upgrade System Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Preupgrade Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Switch Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

System Director Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Optional Storage Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

On Site Spares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Chapter 6 Configuring the Force10 Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Force10 Switch Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Accessing the Force10 Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Configuring the Force10 Switch Through a Network Connection . . . . . . . . . . 122

Configuring the Force10 Switch Through the Serial Port. . . . . . . . . . . . . . . . . 123

Using Windows Hyperterminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Restoring the Avid Force10 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Restoring From Flash Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Sample Switch Output. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Restoring From the Avid Software Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Customize the Uplink on the Force10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Network Setup Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Configure Force10 Switch for Uplink On the Force10 S25 . . . . . . . . . . . . . . . 132

Network and Switch Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Sluggish Switch Performance On the Force10 S25. . . . . . . . . . . . . . . . . . . . . 133

Ping and Tracert Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Tracert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Chapter 7 Configuring the Cisco Switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Accessing the Cisco Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Configuring the Cisco Switch Through the Serial Port . . . . . . . . . . . . . . . . . . . . . . 140

Using Windows Hyperterminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Network Setup Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Loading the Avid Cisco Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Restoring From the Avid Software Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Changing the IP Address Associated with the VLAN. . . . . . . . . . . . . . . . . . . . 144

Uplinking Your Cisco Switch to the Corporate Network . . . . . . . . . . . . . . . . . . 145

Sample Cisco Switch Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Configuring the Cisco Switch Through a Network Connection . . . . . . . . . . . . . . . . 147

Chapter 8 Adding and Replacing Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Removing and Replacing Data Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Removing a Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Replacing a Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Replacing the ISIS Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Adding Optional Storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Replacing System Drives in the Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Saving ISIS Metadata . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Replacing both System Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Moving the Metadata to a New System Director . . . . . . . . . . . . . . . . . . . . . . . 157

Switch Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Chapter 9 Product Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Creating a Product Recovery USB Flash Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Reinstalling the Windows Storage Server 2008 Operating System . . . . . . . . . . . . 162

Configuring the System Drive Using Windows 2008 Storage Server Setup . . . . . 164

Configuration Settings Not In The Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Administrative User Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Desktop Color Scheme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Network Port Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Chapter 10 Specifications and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Dimensions and Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Electrical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Uninterruptible Power Supply (UPS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Supported Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Appendix A Safety and Regulatory Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Warnings and Cautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

FCC Notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Class A Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Modifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Canadian Notice (Avis Canadien) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Class A Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

LED Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

European Union Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Disposal of Waste Equipment by Users in the European Union . . . . . . . . . . . . . . 180

Argentina Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Australia and New Zealand EMC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Japan EMC Regulations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Class A Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Korean EMC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Class A Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Taiwan EMC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Using This Guide

The Avid® ISIS® 5000 real-time shared storage system is the foundation for reliable, high-productivity media production. It is designed for media facilities and broadcasters using the industry's most proven real-time storage software technology, delivering stable operation, high performance media access, and class-leading value.

This document describes the features for all Avid ISIS shared storage networks. Therefore,

your system might not contain certain features that are covered in the documentation.

Symbols and Conventions

Avid documentation uses the following symbols and conventions:

Symbol or Convention Meaning or Action

> This symbol indicates menu commands (and subcommands) in the

(Windows), (Windows only), (Macintosh), or (Macintosh only)

Bold font Bold font is primarily used in task instructions to identify user interface

Italic font Italic font is used to emphasize certain words and to indicate variables.

A note provides important related information, reminders, recommendations, and strong suggestions.

A caution means that a specific action you take could cause harm to your computer or cause you to lose data.

A warning describes an action that could cause you physical harm. Follow the guidelines in this document or on the unit itself when handling electrical equipment.

order you select them. For example, File > Import means to open the File menu and then select the Import command.

This symbol indicates a single-step procedure. Multiple arrows in a list indicate that you perform one of the actions listed.

This text indicates that the information applies only to the specified operating system, either Windows or Macintosh OS X.

items and keyboard sequences.

Symbol or Convention Meaning or Action

Courier Bold font

Ctrl+key or mouse action Press and hold the first key while you press the last key or perform the

If You Need Help

If you are having trouble using your Avid product:

1. Retry the action, carefully following the instructions given for that task in this guide. It is especially important to check each step of your workflow.

2. Check the latest information that might have become available after the documentation was published.

New information would be found in the ReadMe file supplied on your Avid installation DVD as a PDF document and is also available online.

You should always check online for the most up-to-date release notes or ReadMe because the online version is updated whenever new information becomes available. To view the online versions, visit the Knowledge Base at

www.avid.com/US/support.

3. Check the documentation that came with your Avid application or your hardware for maintenance or hardware-related issues.

4. Visit the online Knowledge Base at www.avid.com/US/support. Online services are available 24 hours per day, 7 days per week. Search this online Knowledge Base to find answers, to view error messages, to access troubleshooting tips, to download updates, and to read or join online message-board discussions.

Courier Bold font identifies text that you type.

mouse action. For example, Command+Option+C or Ctrl+drag.

Accessing the Online Documentation

The Avid ISIS online documentation contains all the product documentation in PDF format. You can access the documentation in the AvidISISDocumentation folder on the Avid ISIS installer kit. You need to download and install Acrobat Reader on your Avid ISIS 5000 before you can access the PDF documentation.

You need to download and install Acrobat Reader on your Avid ISIS 5000 before you can

access the PDF documentation.

To access the online documentation from the installer kit:

1. Insert your Avid ISIS USB flash drive with the Avid ISIS software kit into the USB port.

2. Navigate to the [USB flash drive]:\.AvidISISDocumentation folder, and double-click the PDF file for the document you want to view.

Avid Training Services

Avid makes lifelong learning, career advancement, and personal development easy and convenient. Avid understands that the knowledge you need to differentiate yourself is always changing, and Avid continually updates course content and offers new training delivery methods that accommodate your pressured and competitive work environment.

For information on courses/schedules, training centers, certifications, courseware, and books, please visit www.avid.com/support and follow the Training links, or call Avid Sales at 800-949-AVID (800-949-2843).

1 Avid ISIS Overview

The document describes features and hardware of the Avid ISIS 5000. Depending on your configuration, your Avid ISIS system might not contain certain features and hardware that are covered in the document. Information that applies to specific models is specified in that section. The term “Avid ISIS” is used when the information applies to all models.

Avid ISIS uses industry standard components to deliver high capacity, high performance collaborative media solutions. A single Avid ISIS chassis provides System Director and Engine (Storage Server) functionality. Each Avid ISIS Engine is comprised of 16 media storage drives, two mirrored system drives, RAID controller, Gigabit and 10 Gigabit Ethernet plus redundant power and fans. Up to four Engines are supported in the ISIS 5000, with 2 TB media storage drives can be combined to deliver 128 TB of shared storage. The first ISIS Engine provides System Director and Management Console functionality in addition to media storage. The Avid ISIS 5000 network can support up to 90 Ethernet connected clients.

Avid ISIS assures media protection and availability using the following techniques:

• Mirrored system drives are used for system operation and System Director metadata storage.

• A failed system drive can be replaced without interrupting the operation of the Avid ISIS.

• The 16 data drives are configured into three RAID 5 groups with one drive reserved as a global hot spare. If any of the RAID drives fail, the Avid ISIS automatically uses the spare drive to rebuild the RAID group. The failed drive can be removed and replaced with a new drive without interrupting the operation of the Avid ISIS.

Topics in this chapter include:

• Avid ISIS Hardware

• Avid ISIS Networks

• Installation Consideration

1 Avid ISIS Overview

Avid ISIS Hardware

The Avid ISIS is a standalone system that runs the Avid ISIS 5000 software. It is a dual-processor, rack-mount Windows storing data. The size of the data drives is shown on the front of each drive. As newer technology is released, other drive capacities might be supported.

Avid ISIS Engine uses the Windows Storage Server 2008 operating system with Service Pack 2. The Avid ISIS client operating systems that are supported in your ISIS software release is listed in the Avid ISIS 5000 ReadMe.

The Windows Product Key Certificate of Authenticity is attached to the top cover of the Avid

ISIS enclosure.

Avid ISIS Front Panel

The Avid ISIS 5000 comes with an Avid bezel that covers the front of the enclosure and can be locked to prevent unauthorized personnel from accessing the buttons and data drives. The following is an illustration of the Avid ISIS enclosure with the front bezel installed.

Front of the Enclosure With Bezel

computer that contains sixteen 2 TB drives for

Avid ISIS Hardware

Fault LED (red)

Power/Activity LED (blue)

Drive lock

Drive carrier latch

The front of the Avid ISIS provides access to 16 data drives, a USB port, network port activity LEDs, an error LED, and the Power and Reset buttons. The following is an illustration with the front bezel removed.

Front of the Enclosure Without Bezel

Each of the data drives have a blue and red LED on the bottom front of the drive. The left LED (blue) is on when a drive has power and flashes when the drive is in use. The right LED (red) is lit when an error is detected with the drive and the drive needs to be replaced. Details on the data drive LED indicators are in the following table.

Data Drives

Data Drive LED Functions

Management Console

Drive State Blue LED Red LED

Messaging Comments

On-line Inactive On solid Off No Special Status Healthy online drive,

no disk I/O

On-line Active Activity Off No Special Status Healthy online drive,

with disk I/O

Healthy Spare On solid Slow flashing No Special Status

1 Avid ISIS Overview

Data Drive LED Functions (Continued)

Management Console

Drive State Blue LED Red LED

Messaging Comments

Online Disk in a Failed Set

On solid/Activity

Double flashing Error – Disk Performance

Degraded

Nothing needs to be done to these online drives, but failed drive should be replaced

Spare Rebuilding Activity Activity Error – Disk Performance

Degraded – Rebuilding x%

Data Rebuilding Activity Double flashing Error – Disk Performance

Degraded – Rebuilding x%

Automatically occurs on drive failure

Consistency Check Activity Fast flashing Checking Raid Set – x% No user intervention

required

Initializing Activity Fast flashing Initializing Raid Set – x% Happens on initial array

creation

Failed Data Disk On solid On solid Error – Disk Performance

Should replace disk

Degraded

Failed Spare Disk On solid On solid Missing Spare Should replace disk

Unused Disk On solid Off

Non-Branded Medium

Flashing

Off Warning – Unapproved

spare disk attempting to be

Should replace disk

added as a hot spare

System Front Panel and LEDs

Control panel

BCA

GHDFE

The system has 8 LEDs on the top of the front panel organized into two rows, each row with four LEDs. The first 3 columns of LEDs (6 LEDs) represent activity on each of the six network ports. The top right LED represents system hardware errors. The bottom right LED represents system drive activity. The following figure shows the front view and system control panel.

System Director Front View

Avid ISIS Hardware

The following table describes the control panel shown in the previous figure.

System Control Panel

Letter Description Description

A Universal serial bus (USB) port USB 2.0 device port on the front of the system

supports one USB device. Recommended for use when re-imaging the system drives or loading software. Two more USB ports are located on the back of the system.

B Halt or Non-maskable interrupt (NMI)

button

The halt or NMI signal halts the processor, which effectively halts the server. A NMI is the highest priority interrupt and cannot be masked by software.

If the Halt/NMI button is pressed,

the NMI signal locks the system and the system must be restarted to clear the interrupt.

1 Avid ISIS Overview

System Control Panel

Letter Description Description

C System reset button Preforms a soft reset when pressed. Do not

D Six green network activity LEDs Illuminates green when a good network

E Red System error LED Illuminates red when an error is detected with

F System Drive activity LED Indicates drive activity from the onboard

use this button unless the system has had a fatal error and you need to restart. A soft reset restarts the system; it clears all active program memory (you lose unsaved work) and shuts down all active programs.

connection is established and blinks when there is network activity on the six built-in 1-GB network ports. The number beside the LED corresponds with the number beside the network port on the rear of the enclosure.

the system (fan, power supply, temperature, voltage).

SATA controller and blinks when either of the system drives is being accessed.

G System ID button When pressed it illuminates blue and also

illuminates an LED on the rear of the enclosure. The rear LED is also blue and is on the lower left-hand side of the Ethernet ports. It is used to identify a system for servicing when it is installed in a high-density rack/cabinet populated with several other similar systems.

H Power button Press to power on the enclosure. Power button

illuminates green when the power is on.

Drive Array and Slot Locations

For data integrity, three RAID 5 groups are create in the each Avid ISIS storage enclosure (Engine) using the 16 data drives with one drive reserved as a global hot spare. This global spare allows a protected workspace to be quickly repaired with no data loss if a drive fails.

Each Engine provides 32 TB of storage with the option to bind up to four Engines for a total of 128 TB. Each new installation creates a common slot configuration, once you have a failed drive and use the spare drive, the initial drive configuration of RAID groups and spare drive no longer applies. The numbers assigned to the slots and the group numbers are not displayed in the ISIS software. These numbers and groups are only displayed in the LSI MegaRAID Storage Manager.

The the LSI MegaRAID Storage Manager is a RAID utility included with the Avid ISIS (Start

> Programs > MegaRAID Storage Manager) and should be used only when instructed to by Avid Customer Support. Most functions in the utility have been incorporated into the Avid ISIS software.

RAID Behavior in the Engine

Once the three RAID groups have been created, any of the drives in the Engine can be swapped within the Engine. The Avid ISIS uses the drive IDs to track what five drives are members of each of the three RAID groups.

Avid ISIS Hardware

If a single drive should fail, the Avid ISIS automatically starts a repair of the RAID group using the spare drive in the Engine. To identify the failed drive in the Engine, see the table that describes the LEDs “Data Drive LED Functions” on page 19. Remove the failed drive and install a new drive in the open slot to create a new spare.

1 Avid ISIS Overview

Avid ISIS Rear Panel

The Avid ISIS rear panel provides access to the power supplies, system drives, video port, six 1 gigabit (Gb) Ethernet connectors, 10 Gb Ethernet port, serial connector, and two USB connectors for the application key, and keyboard or mouse.

Avid ISIS Rear Panel

Top power connector

Bottom power connector

System drives

Expansion Slots

There are six expansion slots accessible from the rear of the Avid ISIS enclosure. The following tables lists the standard boards that are supported in the Avid ISIS and storage expansion slots.

Supported Slot Configuration

PCI Slot Interface Description

2 PCI-E x16 10 Gb Ethernet

3 PCI-E x8 Internal LSI

1, 4, 5 and 6 None These slots are not used. No optional adapter boards are

ID LED (lit with ID button on front is pressed)

Myricom

board

RAID

controller board

Intel Pro 1 Gb Ethernet ports

The 10 Gb Ethernet Myricom board is installed in the first PCI-E x16 connector. This is a 10-Gb connection for configurations with multiple storage enclosures.

The LSI MegaRAID board is installed in the second PCI-E x8 connector. There is no external connection. The LSI board connects to an internal SAS Expander card using a SAS cable.

supported.

Video port

USB ports

Serial port

Myricom 10 Gb Ethernet port

LSI MegaRAID controller

System Drives

There are two system drives accessible from the rear of the Avid ISIS enclosure. These two drives are mirrored and if a failure occurs on either one of the system drives, you can pull the failed drive out of the enclosure and install a replacement drive without turning off the Avid ISIS enclosure. As soon as a replacement system drive is installed, the working system drive creates a mirror of the original drive on the new drive. All Avid ISIS operations continue to run uninterrupted.

The drive carriers for the system drives are locked to prevent them from opening during

shipment. The plastic drive carrier key is mounted on the rear of the enclosure beside the system drives.

Power Supplies

There are two power supplies accessible from the rear of the Avid ISIS enclosure. If a failure occurs on either one of the power supplies, you can pull the failed power supply out of the enclosure and install a replacement power supply without turning off the Avid ISIS enclosure. All Avid ISIS operations continue to run uninterrupted.

Application Key (Dongle)

Avid ISIS Networks

The Avid ISIS System Director requires an application key (commonly called a dongle). Avid ISIS clients do not require ISIS application keys – Avid editing licenses are handled separately. The application key ships with the System Director software and plugs into a USB port on the System Director. Avid recommends installing the application key in a USB port after installing the software.

The ISIS has three USB ports that might all be used during the System Director

configuration and software installation. Install the application key after the software installation is complete and before you create the File System.

If configuring a Dual System Director for metadata redundancy, you will need a second application key with the second System Director, For more information, see “Configuring

System Director Resiliency” on page 99.

Avid ISIS Networks

The Avid workgroup uses an Avid ISIS to provide clients access to Avid ISIS workspaces (shared folders) over a 1 Gb Ethernet network (see “Avid ISIS Infrastructure — Clients with

One or Two Switches” on page 27 and “Avid ISIS Infrastructure — with Optional Storage” on page 28). You can have several workgroups at your site, each accommodating multiple

Ethernet clients.

1 Avid ISIS Overview

Workspaces can be mounted on Ethernet clients, and then accessed in the same manner as local drives. The Avid ISIS allows clients to mount up to 21 workspaces. Clients can then play, capture, and edit media on the workspaces using networking protocol optimized by Avid for real-time media transfer. Real-time media reads and writes are not possible unless the connected clients are running a qualified Avid editing application and have the Avid ISIS client software installed. See the Avid ISIS 5000 ReadMe for a list of supported hardware and Avid editing applications.

When workspaces are mapped to drive letters, depending on the number of drives in the

client system, the maximum number of workspaces that can mounted is 21. You can mount more workspaces with UNC mounting.

Direct Connect Clients

The Avid ISIS provides clients access to shared workspaces over an Ethernet network. You can connect an up to four clients directly into the Intel Pro 1000 1 Gb Ethernet ports on the Avid ISIS. The Intel Pro 1000 Ethernet ports are the four outside ports (1, 3, 4, and 6). You cannot mix clients that are directly connected and an Ethernet switch configuration.

Avid ISIS 5000 direct connect configurations do not support dual-link client connections or

Avid Interplay environments.

Avid ISIS Infrastructure — Direct Connect Clients

Avid ISIS

Ethernet client

Ether

net client

1 Gb Ethernet

Up to 4 clients

System Director and Switch 1 Gb Connections

1 Gb Ethernet

Ethernet client

Avid ISIS

Up to 90 clients

One or Two Stacked Ethernet switches

A single ISIS Engine can connect to a switch using the four Intel Pro 1000 1 Gb Ethernet ports (1, 3, 4, and 6) on the rear of the Engine. When using a single Engine, that Engine must be configured as the System Director. Clients access workspaces on the System Director through the Ethernet switch. If any of the four Ethernet port connections to the switch fail, the Avid ISIS continues to operate. Clients can continue to access workspaces through the switch even when only one Ethernet port is connected to the System Director. This is not an approved configuration, but a safeguard if the other Ethernet connections are lost. If you stack the two switches, you can connect up to 88, 1-Gb Ethernet clients, For instructions son setting up this configuration, see “System Director 1 Gb Ethernet Connections to

the Switch” on page 49.

Avid ISIS Infrastructure — Clients with One or Two Switches

Avid ISIS Networks

1 Avid ISIS Overview

Avid ISIS

Up to 90 clients

1Gb Ethernet

One or Two Stacked Ethernet switches

Ethernet client

Optional storage enclosures

10 Gb Ethernet

Avid ISIS

Engine and Switch 10 Gb Connections

A 10 Gb connection between your Engine and switch allows you setup the switch and clients a greater distance away from the Avid ISIS system. You can use the 10 Gb port in the Engine for a single or multiple Engine configuration. When using multiple Engines, you are required to use the 10 Gb connection in the System Director and Engines to the switch. When using a single Engine, that Engine must be configured as the System Director and can use either the 1 Gb ports or 10 Gb port to connect to the switch.The stacked switch configuration allows you to connect up to 88 1-Gb Ethernet clients (see “10 Gb Ethernet S25

Switch Connections” on page 52 and “10 Gb Ethernet S60 Switch Connections” on page 59).

Avid ISIS Infrastructure — with Optional Storage

Installation Consideration

To set up an Avid ISIS environment you need:

• An Avid ISIS Engine

• Avid ISIS software

• Several Avid ISIS Ethernet client connection options are listed as follows. See the Avid ISIS 5000 ReadMe for the latest list of qualified Ethernet switches

- Up to four clients can connect directly into the Intel Pro network ports (1, 3, 4, and

6) on the rear of the System Director (see “Direct Connect Clients” on page 26).

- Up to 20, 1-Gb Ethernet clients are supported on the Force10 S25 Ethernet switch

using four 1-Gb connections to the System Director. This is nonblocking gigabit Ethernet switch (see “System Director and Switch 1 Gb Connections” on page 27).

- Up to 24, 1-Gb Ethernet clients are supported on the Force10 S25 Ethernet switch

using a 10-Gb connection to the System Director (see “Engine and Switch 10 Gb

Connections” on page 28).

- Up to 44, 1-Gb Ethernet clients are supported on the Force10 S60 Ethernet switch

using four 1-Gb connections to the System Director.

Installation Consideration

- Up to 48, 1-Gb Ethernet clients are supported on the Force10 S60 Ethernet switch

using a 10-Gb connection to the System Director.

- Up to 44, 1-Gb Ethernet clients are supported across two stacked Force10 S25

Ethernet switches using four 1-Gb connections to the System Director. (20 clients in the first Force10 S25 switch, 24 on the second). These switches are stacked using a 12 Gb stacking connection.

- Up to 44, 1-Gb Ethernet clients are supported across two stacked Force10 S25

Ethernet switches using four 1-Gb connections to the System Director. (20 clients in the first Force10 S25 switch, 24 on the second). These switches are stacked using a 12 Gb stacking connection.

- Up to 48, 1-Gb Ethernet clients are supported across two stacked Force10 S25

Ethernet switches using a 10-Gb connection to the System Director. (24 clients in the first Force10 S24 switch, 24 on the second, two ports unused). These two switches are stacked using a 12 Gb stacking connection.

- Up to 90, 1-Gb Ethernet clients are supported with the Cisco

Ethernet switches.

4900 and 4948

1 Avid ISIS Overview

The Avid ISIS supports additional storage enclosures. When expanding with an Avid ISIS storage you must take the following into consideration:

• The spare drive in each enclosure can only repair failures that occur in that same enclosure. You cannot repair a bad drive in the Avid ISIS System Director enclosure with the spare drive that is located in a second Avid ISIS enclosure. The spare drive in the second enclosure can be moved to an open slot in the first enclosure and made into a spare for the new enclosure.

• Once a disk has been added to the data set it must not be moved between Avid ISIS enclosures. Doing so corrupts the data on that disk.

+ 163 hidden pages

Pinnacle Systems ISIS 5000 - 3.1 Setup Guide

Contents

Using This Guide

Symbols and Conventions

If You Need Help

Accessing the Online Documentation

Avid Training Services

1 Avid ISIS Overview

Avid ISIS Hardware

Avid ISIS Front Panel

System Front Panel and LEDs

Drive Array and Slot Locations

RAID Behavior in the Engine

Avid ISIS Rear Panel

Expansion Slots

System Drives

Power Supplies

Application Key (Dongle)

Avid ISIS Networks

Direct Connect Clients

System Director and Switch 1 Gb Connections

Engine and Switch 10 Gb Connections

Installation Consideration