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Copyright 1995, Trinity College Computing Center. Written by David Chappell.
2
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suitability of this software for any purpose. It is provided "as is" without express or implied warranty.
Modifications Copyright 1999 Matt Koss, under the same license as above.
Copyright (c) 1991 by AT&T.
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respect to its merchantability or its fitness for any particular purpose.”
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Avid Interplay Engine Failover Guide • 0130-07643-02 Rev H • November 2010 • Created 11/10/10 • This
document is distributed by Avid in online (electronic) form only, and is not available for purchase in printed
form.
Congratulations on the purchase of your Avid® Interplay™, a powerful system for managing
media in a shared storage environment.
This guide is intended for all Avid Interplay administrators who are responsible for
installing, configuring, and maintaining an Avid Interplay Engine with the Automatic Server
Failover module integrated.
The documentation describes the features and hardware of all models. Therefore, your
n
system might not contain certain features and hardware that are covered in the
documentation.
Symbols and Conventions
Avid documentation uses the following symbols and conventions:
Symbol or Convention Meaning or Action
n
c
w
>This symbol indicates menu commands (and subcommands) in the
(Windows), (Windows
only), (Macintosh), or
(Macintosh only)
A note provides important related information, reminders,
recommendations, and strong suggestions.
A caution means that a specific action you take could cause harm to
your computer or cause you to lose data.
A warning describes an action that could cause you physical harm.
Follow the guidelines in this document or on the unit itself when
handling electrical equipment.
order you select them. For example, File > Import means to open the
File menu and then select the Import command.
This symbol indicates a single-step procedure. Multiple arrows in a list
indicate that you perform one of the actions listed.
This text indicates that the information applies only to the specified
operating system, either Windows or Macintosh OS X.
Symbol or Convention Meaning or Action
Bold fontBold font is primarily used in task instructions to identify user interface
items and keyboard sequences.
Italic fontItalic font is used to emphasize certain words and to indicate variables.
Courier Bold font
Ctrl+key or mouse actionPress and hold the first key while you press the last key or perform the
If You Need Help
If you are having trouble using your Avid product:
1. Retry the action, carefully following the instructions given for that task in this guide. It
is especially important to check each step of your workflow.
2. Check the latest information that might have become available after the documentation
was published:
-If the latest information for your Avid product is provided as printed release notes,
they ship with your application and are also available online.
If the latest information for your Avid product is provided as a ReadMe file, it is
supplied on your Avid installation CD or DVD as a PDF document
(README_product.pdf) and is also available online.
You should always check online for the most up-to-date release notes or ReadMe
because the online version is updated whenever new information becomes
available. To view these online versions, select ReadMe from the Help menu, or visit
the Knowledge Base at
Courier Bold font identifies text that you type.
mouse action. For example, Command+Option+C or Ctrl+drag.
www.avid.com/readme.
10
3. Check the documentation that came with your Avid application or your hardware for
maintenance or hardware-related issues.
4. Visit the online Knowledge Base at www.avid.com/onlinesupport. Online services are
available 24 hours per day, 7 days per week. Search this online Knowledge Base to find
answers, to view error messages, to access troubleshooting tips, to download updates,
and to read or join online message-board discussions.
Viewing Help and Documentation on the Interplay Portal
Viewing Help and Documentation on the Interplay
Portal
You can quickly access the Interplay Help, PDF versions of the Interplay guides, and useful
external links by viewing the Interplay User Information Center on the Interplay Portal. The
Interplay Portal is a web site that runs on the Interplay Engine.
You can access the Interplay User Information Center through a browser from any system in
the Interplay environment. You can also access it through the Help menu in Interplay Access
and the Interplay Administrator.
The Interplay Help combines information from all Interplay guides in one Help system. It
includes a combined index and a full-featured search. From the Interplay Portal, you can run
the Help in a browser or download a compiled (.chm) version for use on other systems, such
as a laptop.
To open the Interplay User Information Center through a browser:
1. Type the following line in a web browser:
http://Interplay_Engine_name
For Interplay_Engine_name substitute the name of the computer running the Interplay
Engine software. For example, the following line opens the portal web page on a system
named docwg:
http://docwg
2. Click the “Avid Interplay Documentation” link to access the User Information Center
web page.
To open the Interplay User Information Center from Interplay Access or the Interplay
Administrator:
tSelect Help > Documentation Website on Server.
11
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12
1Automatic Server Failover Introduction
This chapter covers the following topics:
•Server Failover Overview
•How Server Failover Works
•Installing the Failover Hardware Components
•Clustering Terminology
Server Failover Overview
The automatic server failover mechanism in Avid Interplay allows client access to the
Interplay Engine in the event of failures or during maintenance, with minimal impact on the
availability. A failover server is activated in the event of application, operating system, or
hardware failures. The server can be configured to notify the administrator about such
failures using email.
®
The Interplay implementation of server failover uses Microsoft
background information on clustering technology and links to Microsoft clustering
information, see “Clustering Terminology” on page 39.
clustering technology. For
c
Additional monitoring of the hardware and software components of a high-availability
solution is always required. Avid delivers Interplay preconfigured, but additional
attention on the customer side is required to prevent outage (for example, when a
private network fails, RAID disk fails, or a power supply loses power). In a mission
critical environment, monitoring tools and tasks are needed to be sure there are no
silent outages. If another (unmonitored) component fails, only an event is generated,
and while this does not interrupt availability, it might go unnoticed and lead to
problems. Additional software reporting such issues to the IT administration lowers
downtime risk.
The failover cluster is a system made up of two server nodes and a shared-storage device
connected over Fibre Channel. These are to be deployed in the same location given the
shared access to the storage device. The cluster uses the concept of virtual servers to specify
groups of resources that failover together.
The following diagram illustrates the components of a cluster group, including sample IP
addresses. For a list of required IP addresses and node names, see “List of IP Addresses and
Network Names” on page 43.
How Server Failover Works
14
If you are already using clusters, the Avid Interplay Engine will not interfere with your
n
current
setup.
Server failover works on two different levels:
•Failover in case of hardware failure
•Failover in case of network failure
Hardware Failover Process
When the Microsoft cluster service is running on both systems and the server is deployed in
cluster mode, the Interplay Engine and its accompanying services are exposed to users as a
virtual server. To clients, connecting to the clustered virtual Interplay Engine appears to be
the same process as connecting to a single, physical machine. The user or client application
does not know which node is actually hosting the virtual server.
Server Failover Configurations
When the server is online, the resource monitor regularly checks its availability and
automatically restarts the server or initiates a failover to the other node if a failure is
detected. The exact behavior can be configured using the Windows Cluster Administrator
console. Because clients connect to the virtual network name and IP address, which are also
taken over by the failover node, the impact on the availability of the server is minimal.
Network Failover Process
The cluster resource monitors one primary network that connects the virtual server to the
intranet. If the primary network fails, the virtual server (and thus both cluster nodes) will go
offline. Avid supports a configuration that uses connections to two public networks (VLAN
10 and VLAN 20) on a single switch. However, in this configuration Windows clustering
technology binds multiple virtual IP addresses to VLAN 10 as the primary network, and if
VLAN 10 fails the virtual server will go offline.
For a high degree of protection against network outages, Avid supports a configuration that
uses two network switches, each connected to a shared primary network (VLAN 30) and
protected by a failover protocol. If one network switch fails, the virtual server remains online
through the other VLAN 30 network and switch.
These configurations are described in the next section.
Server Failover Configurations
There are three supported configurations for integrating a failover cluster into an existing
network:
•A cluster in an Avid Unity ISIS environment that is integrated into the intranet through
two layer-3 switches (VLAN 30 in Zone 3). This “redundant-switch” configuration
protects against both hardware and network outages and thus provides a higher level of
protection than the dual-connected configuration.
•A cluster in an Avid Unity ISIS environment that is integrated into the intranet through
two public networks (VLAN 10 and VLAN 20 in Zone 1). This “dual connected”
configuration protects against hardware outages and network outage on VLAN 20 but,
because only VLAN 10 is monitored, does not protect against a outage on the other
network.
•A cluster in an Avid Unity MediaNetwork environment that is integrated into the
intranet through a single public network. This configuration protects against hardware
outages.It relies on a single public network, and so does not protect against a network
outage.
15
1 Automatic Server Failover Introduction
Two-node cluster in an
Avid Unity ISIS environment
(redundant switch)
Infortrend
cluster
shared-storage
RAID array
Interplay clients
Intranet
LEGEND
Fibre connection
1 GB Ethernet connection
Interplay Engine - Cluster Node
Interplay Engine - Cluster Node
Private network
for heartbeat
Avid Network Switch 1
running VRRP/HSRP
Avid Network Switch 2
running VRRP/HSRP
VLAN 30
VLAN 30
Redundant-Switch Configuration
The following diagram illustrates the failover cluster architecture for an Avid Unity ISIS
environment that uses two layer-3 switches. These switches are configured for failover
protection through either HSRP (Hot Standby Router Protocol) or VRRP (Virtual Router
Redundancy Protocol). The cluster nodes are connected to two subnets (VLAN 30), each on
a different switch. If one of the VLAN 30 networks fails, the virtual server remains online
through the other VLAN 30 network and switch.
This guide does not describe how to configure redundant switches for an Avid Unity ISIS
n
media network. Configuration information is included in the Avid Unity ISIS Switch
Reference Guide, which is available for download from the Avid Customer Support
Knowledge Base at
www.avid.com\onlinesupport.
16
The following table describes what happens in the redundant-switch configuration as a result
Two-node cluster in an Avid Unity
ISIS environment (dual-connected)
Interplay Engine - Cluster Node
Infortrend
cluster
shared-storage
RAID array
Interplay Engine - Cluster Node
Interplay clients
Intranet
Avid Network Switch
Private network
for heartbeat
LEGEND
Fibre connection
1 GB Ethernet connection
VLAN 20
VLAN 10
of an outage:
Type of OutageResult
Server Failover Configurations
Hardware (CPU, network adapter,
memory, cable, power supply) fails
The cluster detects the outage and triggers failover to the remaining node.
The Interplay Engine is still accessible.
Network switch 1 (VLAN 30) fails External switches running VRRP/HSRP detect the outage and make the
gateway available as needed.
The Interplay Engine is still accessible.
Network switch 2 (VLAN 30) fails External switches running VRRP/HSRP detect the outage and make the
gateway available as needed.
The Interplay Engine is still accessible.
Dual-Connected Configuration
The following diagram illustrates the failover cluster architecture for an Avid Unity ISIS
environment. In this environment, each cluster node is “dual-connected” to the network
switch: one network interface is connected to the VLAN 10 subnet and the other is
connected to the VLAN 20 subnet. In this configuration Windows clustering technology
binds multiple virtual IP addresses to VLAN 10 as the primary network, and if VLAN 10
fails the virtual server goes offline.
17
1 Automatic Server Failover Introduction
Two-node cluster in an Avid Unity
MediaNetwork environment
Interplay Engine - Cluster Node
Infortrend
cluster
shared-storage
RAID array
Interplay Engine - Cluster Node
Interplay clients
Intranet
Network Switch
Private network
for heartbeat
Fibre Switch
LEGEND
Fibre connection
1 GB Ethernet connection
The following table describes what happens in the dual-connected configuration as a result
of an outage:
Type of OutageResult
Hardware (CPU, network adapter,
memory, cable, power supply) fails
Left ISIS VLAN (VLAN10,
primary network) fails
The cluster detects the outage and triggers failover to the remaining node.
The Interplay Engine is still accessible.
The cluster detects the outage and triggers failover but detects that the
second node is also disconnected from the left network, and both clusters
fail.
The Interplay Engine is not accessible.
Right ISIS VLAN (VLAN 20) fails The Interplay Engine is still accessible through the left network.
Avid Unity MediaNetwork Configuration
The following diagram illustrates the failover cluster architecture for an Avid Unity
MediaNetwork environment. In this environment, each cluster node is connected to a
network switch through a single public network.
18
The following table describes what happens in the MediaNetwork configuration as a result
of an outage:
Type of OutageResult
Server Failover Requirements
Hardware (CPU, network adapter,
memory, cable, power supply) fails
Network switch failsThe cluster detects the outage and triggers failover but detects that the
The cluster detects the outage and triggers failover to the remaining node.
The Interplay Engine is still accessible.
second node is also disconnected from the network, and both clusters fail.
The Interplay Engine is not accessible.
Server Failover Requirements
You should make sure the server failover system meets the following requirements.
Hardware
A dual-server failover cluster-capable system with an Infortrend® cluster shared-storage
RAID disk set is needed. The automatic server failover system was developed on and tested
with the following:
•Intel Server Chassis SR2500 Packaged Cluster, which is the recommended hardware:
The servers in a cluster are connected using one or more cluster shared-storage buses and
one or more physically independent networks acting as a heartbeat.
Server Software
Two licenses of Windows Server 2003 Enterprise Edition or Windows Server 2003
Datacenter Edition are needed.
Space Requirements
The default disk configuration for the cluster shared RAID array is as follows:
•Quorum disk - 4GB
•MSDTC disk - 5GB
•Database disk - 925GB or larger
19
1 Automatic Server Failover Introduction
Antivirus Software
You can run antivirus software on a cluster, if the antivirus software is cluster-aware. For
information about cluster-aware versions of your antivirus software, contact the antivirus
vendor. If you are running antivirus software on a cluster, make sure you exclude these
locations from the virus scanning: Q:\ (Quorum disk), C:\Windows\Cluster, and
S:\Workgroup_Databases (database).
Functions You Need To Know
Before you set up a cluster in an Avid Interplay environment, you should be familiar with the
following functions:
•Microsoft Windows Active Directory domains and domain users
•Microsoft Windows clustering (current version, as there are changes from prior version)
•Disk configuration (format, partition, naming)
•Network configuration
Installing the Failover Hardware Components
A failover cluster system includes the following components:
•Two Interplay Engine nodes or two Interplay Archive nodes (two SR2400 servers or two
SR2500 servers)
•One Infortrend cluster shared-storage RAID array (one Infortrend A16F-R221 or one
Infortrend A16F-R2431)
The following topics provide information about installing the failover hardware components
for the supported configurations:
•“SR2400 Slot Locations” on page 21
•“SR2500 Slot Locations (for Infortrend A16F-R221)” on page 22
•“SR2500 Slot Locations (for Infortrend A16F-R2431)” on page 23
•“Failover Cluster Connections: Avid Unity MediaNetwork, Infortrend A16F-R221” on
PCI slots
Serial A to F/C switch if needed
SCSI B
Video
USB
1
2
SR2400 Back Panel
Mouse
Keyboard
RJ 45 to
serial B
Power supply
Slot 2
Slot 1
Slot 3
Small form factor slots not used
1 GB
Ethernet
page 34
•“Failover Cluster Connections: Avid Unity MediaNetwork, Infortrend A16F-R2431” on
page 37
SR2400 Slot Locations
The SR2400 is supported as a server for the Interplay applications. This section describes
the slot locations that are specific to the Interplay components in a cluster configuration.
Use the following figure and table as guides to configuring an SR2400 system.
Installing the Failover Hardware Components
n
On the SR2400, all boards must be installed starting in the top slot, and the second board
must be in the middle slot. The second board cannot be in the bottom slot with the middle
slot left open.
SR2400 Back Panel Configuration for Avid Unity Environment
SlotAvid Unity ISISAvid Unity MediaNetwork
3Intel Pro 1000MTATTO
®
2QLogic
1EmptyIntel Pro 1000MT
a. Unity MediaNetwork environment: the Pro 1000MT card is shipped in slot 3 (top). You must move the
card to slot 1 (bottom) and install the ATTO card in slot 3 (top). The Pro 1000MT is not used in an Unity
MediaNetwork environment.
CardQLogic Card
a
21
1 Automatic Server Failover Introduction
PCI-X slots
Power supplies
Serial A to F/C switch if needed
Video
USB
1
2
SR2500 Back Panel
RJ 45 to
serial B
Primary power
supply on bottom
Slot 2
Slot 1
Slot 3
PCIe slots (small form factor)
1 GB
Ethernet
Slot 2
Slot 1
SR2500 Slot Locations (for Infortrend A16F-R221)
The SR2500 is supported as a server for the Interplay applications. This section describes
the slot locations that are specific to the Interplay components in a cluster configuration that
uses the Infortrend model A16F-R221shared-storage RAID array.
Use the following figure and table as guides to configuring an SR2500 system.
It is important to match the slot locations in the following tables because they match the
n
order that the drivers are loaded on the SR2500 Recovery DVDs.
SR2500 Back Panel Configuration for Avid Unity Environment
a. The SR2500 server might ship with the QLogic card in PCI-X slot 2 (middle). You must move the QLogic card to
PCI-X slot 1 (bottom), because this configuration matches the order that the drivers are loaded on the SR2500
Recovery DVDs.
22
2EmptyEmpty
a
1QLogic Card
to Infortrend A16F-R221
QLogic Carda to Infortrend A16F-R221
2Intel Pro 1000PTIntel Pro 1000PT
1EmptyEmpty
Installing the Failover Hardware Components
PCI-X slots
Power supplies
Serial A to F/C switch if needed
Video
USB
1
2
SR2500 Back Panel
Mouse
Keyboard
RJ 45 to
serial B
Primary power
supply on bottom
Slot 2
Slot 1
Slot 3
PCIe slots (small form factor)
1 GB
Ethernet
Slot 2
Slot 1
SR2500 Slot Locations (for Infortrend A16F-R2431)
The SR2500 is supported as a server for the Interplay applications. This section describes
the slot locations that are specific to the Interplay components in a cluster configuration that
uses the Infortrend A16F-R2431 shared-storage RAID array.
Use the following figure and table as guides to configuring an SR2500 system.
SR2500 Back Panel Configuration for Avid Unity Environment
Make the following cable connections to add a failover cluster to an Avid Unity ISIS
environment, using the redundant-switch configuration with an Infortrend A16F-R221
RAID array:
-QLogic card connector to RAID array, Fibre Channel 0 left connector
•Right connector on PCI adapter network interface in the first cluster node to right
connector on PCI adapter network interface in second cluster node (private network for
heartbeat)
•All switches on the cluster shared-storage RAID array are in the default “enable”
position (left).
24
You can implement this configuration using either SR2400 servers or SR2500 servers. The
following illustrations show the connections for each type of server.
Make the following cable connections to add a failover cluster to an Avid Unity ISIS
environment, using the redundant-switch configuration with an Infortrend A16F-R2431
RAID array:
•Right connector on PCI adapter network interface in the first cluster node to right
connector on PCI adapter network interface in second cluster node (private network for
heartbeat)
•All switches on the cluster shared-storage RAID array are in the default “enable”
position (left)
You can implement this configuration using SR2500 servers. The following illustration
shows the connections for these servers.
Make the following cable connections to add a failover cluster to an Avid Unity ISIS
environment, using the dual-connected configuration with an Infortrend A16F-R221RAID
array:
•First cluster node:
-Left on-board network interface connector to ISIS left subnet (VLAN 10)
-Right on-board network interface connector to ISIS right subnet (VLAN 20)
-QLogic card connector to RAID array, Fibre Channel 1 left connector
•Second cluster node:
-Left on-board network interface connector to ISIS left subnet (VLAN 10)
-Right on-board network interface connector to ISIS right subnet (VLAN 20)
-QLogic card connector to RAID array, Fibre Channel 0 left connector
•Right connector on PCI adapter network interface in the first cluster node to right
connector on PCI adapter network interface in second cluster node (private network for
heartbeat)
•All switches on the cluster shared-storage RAID array are in the default “enable”
position (left)
You can implement this configuration using either SR2400 servers or SR2500 servers. The
following illustrations show the connections for each type of server.