Pinnacle Systems Interplay Central - 1.8 Administrator’s Guide

Interplay® Central

Administration Guide

Version 1.8

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Trademarks

003, 192 Digital I/O, 192 I/O, 96 I/O, 96i I/O, Adrenaline, AirSpeed, ALEX, Alienbrain, AME, AniMatte, Archive, Archive II, Assistant Station, AudioPages, AudioStation, AutoLoop, AutoSync, Avid, Avid Active, Avid Advanced Response, Avid DNA, Avid DNxcel, Avid DNxHD, Avid DS Assist Station, Avid Ignite, Avid Liquid, Avid Media Engine, Avid Media Processor, Avid MEDIArray, Avid Mojo, Avid Remote Response, Avid Unity, Avid Unity ISIS, Avid VideoRAID, AvidRAID, AvidShare, AVIDstripe, AVX, Beat Detective, Beauty Without The Bandwidth, Beyond Reality, BF Essentials, Bomb Factory, Bruno, C|24, CaptureManager, ChromaCurve, ChromaWheel, Cineractive Engine, Cineractive Player, Cineractive Viewer, Color Conductor, Command|24, Command|8, Control|24, Cosmonaut Voice, CountDown, d2, d3, DAE, D-Command, D-Control, Deko, DekoCast, D-Fi, D-fx, Digi 002, Digi 003, DigiBase, Digidesign, Digidesign Audio Engine, Digidesign Development Partners, Digidesign Intelligent Noise Reduction, Digidesign TDM Bus, DigiLink, DigiMeter, DigiPanner, DigiProNet, DigiRack, DigiSerial, DigiSnake, DigiSystem, Digital Choreography, Digital Nonlinear Accelerator, DigiTest, DigiTranslator, DigiWear, DINR, DNxchange, Do More, DPP-1, D-Show, DSP Manager, DS-StorageCalc, DV Toolkit, DVD Complete, D-Verb, Eleven, EM, Euphonix, EUCON, EveryPhase, Expander, ExpertRender, Fader Pack, Fairchild, FastBreak, Fast Track, Film Cutter, FilmScribe, Flexevent, FluidMotion, Frame Chase, FXDeko, HD Core, HD Process, HDpack, Home-to-Hollywood, HYBRID, HyperSPACE, HyperSPACE HDCAM, iKnowledge, Image Independence, Impact, Improv, iNEWS, iNEWS Assign, iNEWS ControlAir, InGame, Instantwrite, Instinct, Intelligent Content Management, Intelligent Digital Actor Technology, IntelliRender, Intelli-Sat, Intelli-sat Broadcasting Recording Manager, InterFX, Interplay, inTONE, Intraframe, iS Expander, iS9, iS18, iS23, iS36, ISIS, IsoSync, LaunchPad, LeaderPlus, LFX, Lightning, Link & Sync, ListSync, LKT-200, Lo-Fi, MachineControl, Magic Mask, Make Anything Hollywood, make manage move | media, Marquee, MassivePack, Massive Pack Pro, Maxim, Mbox, Media Composer, MediaFlow, MediaLog, MediaMix, Media Reader, Media Recorder, MEDIArray, MediaServer, MediaShare, MetaFuze, MetaSync, MIDI I/O, Mix Rack, Moviestar, MultiShell, NaturalMatch, NewsCutter, NewsView, NewsVision, Nitris, NL3D, NLP, NSDOS, NSWIN, OMF, OMF Interchange, OMM, OnDVD, Open Media Framework, Open Media Management, Painterly Effects, Palladium, Personal Q, PET, Podcast Factory, PowerSwap, PRE, ProControl, ProEncode, Profiler, Pro Tools, Pro Tools|HD, Pro Tools LE, Pro Tools M-Powered, Pro Transfer, QuickPunch, QuietDrive, Realtime Motion Synthesis, Recti-Fi, Reel Tape Delay, Reel Tape Flanger, Reel Tape Saturation, Reprise, Res Rocket Surfer, Reso, RetroLoop, Reverb One, ReVibe, Revolution, rS9, rS18, RTAS, Salesview, Sci-Fi, Scorch, ScriptSync, SecureProductionEnvironment, Serv|GT, Serv|LT, Shape-to-Shape, ShuttleCase, Sibelius, SimulPlay, SimulRecord, Slightly Rude Compressor, Smack!, Soft SampleCell, Soft-Clip Limiter, SoundReplacer, SPACE, SPACEShift, SpectraGraph, SpectraMatte, SteadyGlide, Streamfactory, Streamgenie, StreamRAID, SubCap, Sundance, Sundance Digital, SurroundScope, Symphony, SYNC HD, SYNC I/O, Synchronic, SynchroScope, Syntax, TDM FlexCable, TechFlix, Tel-Ray, Thunder, TimeLiner, Titansync, Titan, TL Aggro, TL AutoPan, TL Drum Rehab, TL Everyphase, TL Fauxlder, TL In Tune, TL MasterMeter, TL Metro, TL Space, TL Utilities, tools for storytellers, Transit, TransJammer, Trillium Lane Labs, TruTouch, UnityRAID, Vari-Fi, Video the Web Way, VideoRAID, VideoSPACE, VTEM, Work-N-Play, Xdeck, X-Form, Xmon and XPAND! are either registered trademarks or trademarks of Avid Technology, Inc. in the United States and/or other countries.

Adobe and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Apple and Macintosh are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. All other trademarks contained herein are the property of their respective owners.

Avid Interplay Central Administration Guide • 9329-065179-00 Rev E • March 2014 • Created 3/5/14 • This document is distributed by Avid in online (electronic) form only, and is not available for purchase in printed form.

Using This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Symbols and Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

If You Need Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Avid Training Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Chapter 1 Interplay Central Administration and System Settings . . . . . . . . . . . . . . . . 11

The Administrator Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Signing In to Interplay Central. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Configuring System Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Configuring Interplay Central for Sharing Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Configuring Message Archiving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Configuring E-Mail Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Configuring a Session Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Configuring for Send to Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Understanding the Send-to-Playback Components and Process . . . . . . . . . . . . . . 22

Creating or Editing a Send-to-Playback Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Send-to-Playback Profile Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Configuring Settings in the Interplay Production Administrator. . . . . . . . . . . . . . . . . . . . 39

Chapter 2 Interplay Central User Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Opening the Users Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

The Users Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Understanding Users and Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Available Layouts: Administrators and Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Managing Users and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Importing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Creating a New User or Editing User Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Creating a New Group or Editing Group Details . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Adding a User to a Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Removing a User from a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Removing Groups from Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Adding or Removing Group Membership Through Selection in a Window . . . . . . . 63

Understanding the Unassigned Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Deleting Users and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Changing Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Creating, Deleting, and Assigning Roles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Default Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Interplay Central Client Licensing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Creating and Deleting Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Assigning Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Displaying Information in the Details Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Searching for Users or Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Viewing and Ending Active Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Chapter 3 Monitoring and Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Troubleshooting Send to Playback Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Troubleshooting Mixdown Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Appendix A User Management Utility Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Interplay Central Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Using This Guide

This guide is intended for all Avid®Interplay® Central administrators who are responsible for configuring and maintaining an Avid Interplay Central system. This guide describes product features and administrative procedures, such as Interplay Central system settings and user management.

For initial installation and configuration, see the Avid Interplay Central Services Installation and Configuration Guide.

Symbols and Conventions

Avid documentation uses the following symbols and conventions:

Symbol or Convention Meaning or Action

> This symbol indicates menu commands (and subcommands) in the

(Windows), (Windows only), (Macintosh), or (Macintosh only)

Bold font Bold font is primarily used in task instructions to identify user interface

A note provides important related information, reminders, recommendations, and strong suggestions.

A caution means that a specific action you take could cause harm to your computer or cause you to lose data.

A warning describes an action that could cause you physical harm. Follow the guidelines in this document or on the unit itself when handling electrical equipment.

order you select them. For example, File > Import means to open the File menu and then select the Import command.

This symbol indicates a single-step procedure. Multiple arrows in a list indicate that you perform one of the actions listed.

This text indicates that the information applies only to the specified operating system, either Windows or Macintosh OS X.

items and keyboard sequences.

If You Need Help

Symbol or Convention Meaning or Action

Italic font Italic font is used to emphasize certain words and to indicate variables.

Courier Bold font

Ctrl+key or mouse action Press and hold the first key while you press the last key or perform the

If You Need Help

If you are having trouble using your Avid product:

1. Retry the action, carefully following the instructions given for that task in this guide. It is especially important to check each step of your workflow.

2. Check the latest information that might have become available after the documentation was published:

- If the latest information for your Avid product is provided as printed release notes, they

are shipped with your application and are also available online.

- If the latest information for your Avid product is provided as a ReadMe file, it is

supplied on your Avid installation media as a PDF document (README_product.pdf) and is also available online.

You should always check online for the most up-to-date release notes or ReadMe because the online version is updated whenever new information becomes available. To

view these online versions, select ReadMe from the Help menu, or visit the Knowledge Base

www.avid.com/support.

Courier Bold font identifies text that you type.

mouse action. For example, Command+Option+C or Ctrl+drag.

3. Check the documentation that came with your Avid application or your hardware for maintenance or hardware-related issues.

4. Visit the online Knowledge Base at

www.avid.com/support. Online services are available 24

hours per day, 7 days per week. Search this online Knowledge Base to find answers, to view error messages, to access troubleshooting tips, to download updates, and to read or join online message-board discussions.

Avid Training Services

Avid makes lifelong learning, career advancement, and personal development easy and convenient. Avid understands that the knowledge you need to differentiate yourself is always changing, and Avid continually updates course content and offers new training delivery methods that accommodate your pressured and competitive work environment.

For information on courses/schedules, training centers, certifications, courseware, and books, please visit 800-949-AVID (800-949-2843).

www.avid.com/support and follow the Training links, or call Avid Sales at

Avid Training Services

1 Interplay Central Administration and

System Settings

The following topics provide information about configuration of Interplay Central components:

The Administrator Account

•

• Signing In to Interplay Central

• Configuring System Settings

• Configuring Message Archiving

• Configuring E-Mail Forwarding

• Configuring for Send to Playback

• Configuring a Session Timeout

• Configuring Settings in the Interplay Production Administrator

The Administrator Account

During Interplay Central installation, a user named Administrator is created. This user is a member of the Administrator group by default, and as a result has administrator privileges.

During installation, the default Administrator password signs in with the user name Administrator, the user must supply this password. Note that this password is context-sensitive. For security, the user must then change the password. For more information, see

on page 90

After the first sign-in, the administrator must configure system settings such as information about the Avid iNEWS and Interplay Production systems. For more information, see

to Interplay Central” on page 12

Additional Administrator Accounts

An administrator can add other users to the Administrators group. All members of the Administrators group have the same administrator privileges. For more information, see

“Creating a New Group or Editing Group Details” on page 59.

“Changing Passwords” on page 67 and “User Management Utility Tools”

and “Configuring System Settings” on page 13.

Avid123

is set. The first time a user

“Signing In

Layouts Available Only to an Administrator

Administrator tasks are performed in Interplay Central layouts. The following layouts are available only to an Interplay Central administrator:

• System Settings

•Users

Signing In to Interplay Central

Use a supported browser to connect to and sign in to your Interplay Central server. See the Av id Interplay Central Services ReadMe for a list of supported browsers.

Interplay Central lets you use a single user name and password to access all Avid systems for which your account is configured. A journalist might have access to both an Avid iNEWS database and an Interplay Production database, while a logger might have access only to an Interplay Production database. Access is determined by the user’s role. For more information,

“Default Roles” on page 68.

see

To access an Avid iNEWS database or an Interplay Production database, an Interplay Central user or administrator needs to set a user name and password in the iNEWS or Interplay Production sections of the User Settings dialog box.

Signing In to Interplay Central

The first time you sign in to Interplay Central, you are asked to confirm or supply the user name and password of an Avid iNEWS account, an Interplay Production account, or both. These credentials provide you with the appropriate access and rights to the iNEWS and Interplay Production databases, and enable you to supply only the Interplay Central user name and password at future sign-ins.

To sign in to Interplay Central:

1. Open a supported browser and type the URL of your Interplay Common Services server.

The URL is the computer name of the server.

2. At the sign-in screen, type your user name and password.

3. Click Sign In, or press Enter (Windows) or Return (Macintosh).

After a few moments, the Interplay Central application opens and displays the last layout that you used.

When you sign in to Interplay Central, you are automatically signed in to your iNEWS newsroom

computer system, your Interplay Production system, or both. If, however, the security settings for one of these integrated systems is inaccurate, you might see a warning message that states that the application is unable to authorize the sign-in name or password. If you receive this message, click the link provided and verify your security settings.

4. (Optional) If the layout you want is not displayed, select the one you want from the Layout selector.

Left: Sign Out button. Right: Layout selector.

To sign out:

t Click Sign Out in the menu bar.

Configuring System Settings

The Interplay Central administrator needs to specify configuration information before users can use Interplay Central. You specify these settings in the System Settings layout, which is only available to administrators. The System Settings layout includes a Settings pane, in which you select the group of settings, and the Details pane, in which you specify the settings.

Configuring System Settings

To configure Interplay Central system settings:

1. Sign in to Interplay Central as an administrator.

2. Select System Settings from the Layout selector.

The System Settings layout opens.

3. In the Settings pane select a settings group, for example, General.

The Details pane displays the settings in that group.

4. In the Details pane, specify one or more settings, as described in the table at the end of this procedure.

5. Click Apply to save your new settings or click Revert to replace changed information with the previously saved settings.

The following table describes the settings in each group.

Settings Group Setting Description

Configuring System Settings

ICPS Load Balancer

Provides a view of ICS server nodes and connections. See “Monitoring Load Balancing” in the Avid Interplay Central

Services Installation and Configuration Guide.

ICPS Playback Service

Settings and user credentials for the Interplay Central Playback Service. This is the service responsible for the compression and playback of media. See “Configuring ICPS for Interplay” in the Avid Interplay

Common Services Installation and Configuration Guide.

ICPS Player Player settings for iNEWS. See

“Configuring the ICPS Player for iNEWS” in the Avid Interplay Common Services Installation and Configuration Guide.

General Search Pane: Maximum Number The maximum number of items listed in a

pane. To view more items, click the Show More Results button. The range is 5 to 1000 items.

Session Timeout If you select Enabled, the number of

minutes of inactivity before a user’s session is disconnected. Session Timeout is enabled by default, and the default value is 30 minutes. You can set a time between 10 minutes and 1440 minutes (24 hours). For more information, see “Configuring a

Session Timeout” on page 21

iNEWS iNEWS Server: Hostname The computer name of the server that hosts

the iNEWS database. If the computer name includes a suffix such as -a, do not include it. Not including the suffix allows for load balancing and failover.

Pagination: Maximum Number The maximum number of items listed in

the Queue/Story pane or the Project/Story pane. To view more items beyond the number displayed, click the Show More Results button. The range is 5 to 255 items.

Settings Group Setting Description

Configuring System Settings

Interplay Production

Interplay Production Server: Hostname The computer name or the IP address of the

server that hosts the Interplay Production database.

Interplay Central Distribution Service: Service URL

A secure URL for the server that hosts the Interplay Central Distribution Service (ICDS), which is used for send-to-playback operations. Provide the URL in the following format, including the port number: https://hostname:port. For example, https://localhost:8443. You can use an IP address instead of a hostname.

If your Interplay workgroup is configured for multiple ICDS servers, specify the multiple URLs separated by a comma and a space. The first server listed is the active ICDS server. Multiple ICDS servers provide a failover capability. See “Failover

for Multiple ICDS Servers” on page 26

Location for Script Sequences: Path A path for a folder in the Interplay

Production database to store the sequences created as part of an iNEWS script. Select whether you want sub-folders created by Queue name, Date, or Story name.

Interplay Pulse (if installed)

Assets Pane: Maximum Number The maximum number of items listed in a

pane. To view more items, click the Show More Results button. The range is 5 to 1000 items.

(Reference only) Profile Name for production accounts and

the Publication Type — for example, Twitter or Facebook.

For more information, see the Avi d

Interplay Pulse Installation and Configuration Guide.

Publication Type A menu that allows you to select a platform

or service for publication.

For more information, see the Avi d

Interplay Pulse Installation and Configuration Guide.

Configuring Interplay Central for Sharing Messages

Settings Group Setting Description

Messages & Sharing

Modules (Reference only) Modules used in Interplay Central showing

Send to Playback Send to Playback Profiles See

Message Archiving The interval (in days) before messages are

moved to an archive location, the most recent archive date, and the number of messages archived. The default interval is 7 days. See

Archiving” on page 17

Email Forwarding Enables and configures e-mail forwarding.

You can configure Interplay Central to forward messages to e-mail accounts so users can receive messages when they are not logged on to Interplay Central. See

“Configuring E-Mail Forwarding” on page 20

name, version, location, state, fragment.

User Name and Password

Send-to-Playback Profile” on page 28

“Configuring Message

“Creating or Editing a

Configuring Interplay Central for Sharing Messages

The following information was not included in the Interplay Central v1.5 documentation.

Before you can send messages from Interplay Central to Media Composer or NewsCutter, you need to configure your Interplay Production database so it uses the correct Interplay Central server for the messaging service.

To configure Interplay Production for sharing messages with Avid editing applications:

1. Open Interplay Access and log in to your Interplay database as administrator.

2. In the Assets browser, select the root database node (AvidWG) and do one of the following:

t Select Operations > Advanced > Get/Set Property.

t Right-click the database name and select Advanced > Get/Set Property.

The Get/Set Property dialog box opens.

Configuring Message Archiving

3. In the Name field, type the following exactly as written:

com.avid.workgroup.settings.IPMessagingURL

4. In the Flag field, accept the default setting INHERIT and FORWARD_TO_TARGET.

5. In the Value field, type the URL for the server that hosts your Interplay Central Messaging

https://[Interplay Central server hostname]

Pane:

You must always use the Interplay Central fully-qualified domain name.

6. Click Apply

7. Click OK.

Configuring Message Archiving

You can archive Interplay Central messages sent using the Messages pane. Messages are archived and stored on a server, and you can view archived messages using the Messenger Archive tool.

You can specify the interval for Interplay Central message archiving using the following increments: 1 day, 3 days, 7 days, 14 days, or 30 days. After this time, Interplay Central deletes messages from the users’ view.

Message archiving applies only to messages sent using the Messages pane.

Configuring Message Archiving

You can use the Messenger Archive tool to retrieve the following information about the message archive:

• Number of messages in the archive

• Size of the archive

• The oldest message in the archive, including the date of the message

• The most recent message in the archive, including the date of the message

You can also use the Messenger Archive tool to export the archive to a comma-separated values (CSV) file, with the options of compressing the file and of deleting the exported message archive from your server.

The Messenger Archive tool is located in the following folder:

root

the archive utility program as

from a command line. You can run the tool on any of the

Linux nodes in your cluster setup.

To configure message archiving:

1. Sign in to Interplay Central as an administrator.

2. Select System Settings from the Layout selector.

The System Settings layout opens.

3. In the Settings pane select Messages & Sharing.

The Details pane displays the settings in that group.

/opt/avid/bin

. You must run

Configuring Message Archiving

4. Type a number in the Archiving Interval (days) text box.

The default period for archiving messages is 7 days. Any message older than the interval specified are moved from the Message list to the archive location.

5. Click Apply.

To use the Message Archive tool:

1. On one of the nodes in your cluster setup, use the standard Linux command to navigate to the directory containing the Messenger Archive tool:

cd opt/avid/bin

2. Type

acs-messenger-archive-tool

from the following table:

Option Description

-c

-o

-p

Adds a command. You can use the following values:

•

info

and last messages)

export

•

Specifies the output folder for the exported CSV file. The default folder is

/opt/avid/share/message_archives

Specifies a time period for the exported messages. You can use the following values:

•day

•week

• month

• half_year

•year

•all

The default value is

to run the utility, selecting the appropriate options

(lists the number of messages and the size of the archive, as well as the first

(creates a CSV file with all messages in the archive)

all

-z

-d

If you do not specify any options, the command displays the help text for the Messenger Archive

tool.

Creates a compressed file (.zip) for the CSV output file.

Deletes the exported data from the message archive.

Configuring E-Mail Forwarding

You can configure Interplay Central to forward messages to e-mail accounts so users can receive messages when they are not logged on to Interplay Central. You can also specify the protocols used to encrypt e-mails, using a Secure Sockets Layer (SSL), and by using or ignoring a Transport Layer Security (TLS) protocol.

E-mail forwarding requires an Interplay Central administrator to enable e-mail forwarding and to assign a valid SMTP server. When your administrator enables e-mail forwarding in the System Settings, Interplay Central users can then use the User settings to enable e-mail forwarding for their accounts and specify the e-mail address to which they want their messages sent when not logged in to Interplay Central.

To enable and configure e-mail forwarding:

1. Sign in to Interplay Central as an administrator.

2. Select System Settings from the Layout selector.

The System Settings layout opens.

3. In the Settings pane select Messages & Sharing.

The Details pane displays the settings in that group.

Configuring E-Mail Forwarding

4. Select Email forwarding.

5. Type a valid SMTP server name for the hosting e-mail application, and then type the appropriate port number.

6. (Option) If you want to use Secure Sockets Layer protocol, select Use SSL, and then type a user name and password for your administrator e-mail account.

7. (Option) If you do not want to use Transport Layer Security, select Ignore TLS.

8. Select Validate to ensure that your SMTP configuration is correct.

An error message informs you if the validation process fails. If you receive an error message, try entering your configuration information again.

9. Click Apply.

Configuring a Session Timeout

By default, Interplay Central is configured for a session timeout. After 30 minutes of inactivity, a user’s session is disconnected. An administrator can change the time or disable the option.

This setting applies to all users. If you change and apply the setting, the new setting takes effect the next time a user loads a layout.

Timeout is a good way of ensuring that a system license is released when a user leaves for the day without signing out of Interplay Central. With the implementation of auto-save for stories and sequences, any unsaved changes are saved in a recovery file. For more information, see the Interplay Central User’s Guide.

Configuring a Session Timeout

To configure a session timeout:

1. Sign in to Interplay Central as an administrator.

2. Select System Settings from the Layout selector.

The System Settings layout opens.

3. In the Settings pane, select General.

4. In the Session Timeout section of the Details pane, make sure Enable is selected and specify the number of minutes of inactivity before a user’s session is disconnected.

You can set a time between 10 minutes and 1440 minutes (24 hours).

Configuring for Send to Playback

You can transfer a sequence to a playback device or playout server for viewing or broadcast. This process is called send to playback, or STP. Users can also send to playback a sequence stored in an Interplay Production database.

The following topics describe administrator tasks for sending a sequence to a playback device:

“Understanding the Send-to-Playback Components and Process” on page 22

•

• “Creating or Editing a Send-to-Playback Profile” on page 28

• “Send-to-Playback Profile Examples” on page 32

The following topic provides troubleshooting information:

“Troubleshooting Send to Playback Problems” on page 84

•

For information about how users send to playback, see the “Sending to Playback” chapter in the Avid Interplay Central User’s Guide.

Understanding the Send-to-Playback Components and Process

An Interplay Central system and an Interplay Production system are required for the send-to-playback process.

Required Components

Make sure the following components are correctly installed and configured:

• Interplay Central

- Interplay Central Middleware Service

- Interplay Central Common Playback Service

- Interplay Central Distribution Service (ICDS). The ICDS coordinates and monitors

send-to-playback and mixdown operations. It determines if there is any preprocessing required. If it determines an audio mixdown is required, it submits a Transcode Mixdown request. If Long GOP media is required, it submits an STP Encode request. You can configure your workgroup for more than one ICDS>

The Interplay Central Distribution Service communicates with other Interplay Media Services,

but it is not an Interplay Media Service itself.

For information about installing and configuring these components, see the Avid Interplay Common Services Installation and Configuration Guide.

Configuring for Send to Playback

• Interplay Production

- Interplay Media Services Engine. This component serves as a broker for all Media

Services. The Interplay Transcode service and the STP Encode service are used for Interplay Central send-to-playback operations.

For installation and configuration information for the Media Services Engine and Media Services, see the Avid Media Services Setup and User’s Guide.

- Interplay Transcode service. This service mixes down audio for script sequences and

checks the sequence in to the Interplay Engine. No video mixdown is required when sending a script sequence to a playback device.

- STP Encode service. This service exports and encodes Long GOP media, then passes

the media to the Transfer Engine for a send-to-playback operation. The STP Encode service supports various XDCAM media formats.

- Interplay Engine. This component manages the Interplay database. Sequences that are

sent to playback are checked into the Send to Playback folder in the Interplay database.

- Media Indexer. This component is used to store information of all available resolutions

for an Interplay asset. It enables relinking of a clip to a particular resolution (Dynamic Relink).

- Avid System Framework (ASF). This component is used for various Interplay

interactions. For send-to-playback, it identifies the high-availability group (HAG) that includes the Media Indexer used for relinking.

- Interplay Transfer Engine. This component sends the sequence to the playout device. If

you are sending to an Avid AirSpeed, Avid AirSpeed Multi Stream, or Avid AirSpeed 5000 server, you do not need a separate Interplay Transfer Engine, because it is included as a component of the AirSpeed Multi Stream server. For installation and configuration information, see the Avid Interplay Transfer Setup and User’s Guide.

• Playback Servers

- AirSpeed 5000, AirSpeed Multi Stream. A playback server that can handle different

formats, including HD media. It includes a Transfer Manager as an installable component.

- AirSpeed (Classic). A playback server that can handle different formats but only one at

a time.

- Third-party playback servers

For more information, see the following topics:

• “Send-To-Playback Workflow: I-Frame Sequences” on page 24

• “Send-To-Playback Workflow: Long GOP Sequences” on page 25

• “Sending a Mixed-Resolution Long GOP Sequence to a Playback Device” on page 26

Interplay Central Client (Browser)

qq ee

ISIS Shared Storage

Media Indexer

Interplay Central Middleware Service

Media Services Engine

Playback Server

Interplay Transcode

Interplay Central Distribution Service

wru

Interplay Transfer

• “Failover for Multiple ICDS Servers” on page 26

Send-To-Playback Workflow: I-Frame Sequences

The following illustration shows a typical send-to-playback workflow for I-frame (non-Long GOP) sequences.

1. The user starts an STP process in Interplay Central.

Configuring for Send to Playback

2. The Interplay Central Middleware Service checks media status through Media Indexer.

3. The Interplay Central Middleware Service creates an STP job and sends it to the Interplay Central Distribution Service (ICDS). ICDS performs an analysis of the sequence to determine if it needs an audio mixdown, a video mixdown, or both.

4. The ICDS uses MI to dynamically relink the sequence to media in the target resolution.

5. The ICDS sends a request for any required mixdowns to the Media Services Engine, which then sends the jobs to the Interplay Transcode provider.

6. Interplay Transcode performs the mixdowns and saves the media on the Avid ISIS system.

7. ICDS initiates a transfer to the playback server, through Interplay Transfer.

8. Interplay Transfer transfers the sequence to the playback server.

Send-To-Playback Workflow: Long GOP Sequences

Interplay Central Client (Browser)

qq ee

ISIS Shared Storage

Media Indexer

Media Services Engine

Playback Server

Interplay Transcode

Interplay Central Distribution Service

Interplay Transfer

STP Encode

Interplay Central Middleware Service

The following illustration shows a typical send-to-playback workflow for a Long GOP sequence.

1. The user starts an STP process in Interplay Central.

2. The Interplay Central Middleware Service checks media status with through Media Indexer.

Configuring for Send to Playback

- If an audio mixdown or video mixdown is needed, the ICDS will send a Transcode

mixdown job to the Media Services Engine, which sends the job to the Interplay Transcode provider.

- If no transcoding is required, the ICDS will send an STP Encode job to the Media

Services Engine, which sends the job to the STP Encode provider.

4. The ICDS uses ASF and MI to dynamically relink the sequence to media in the target resolution.

5. The ICDS sends a request for any required mixdowns to the Media Services Engine, which then sends the jobs to the Interplay Transcode provider.

After sending the Transcode jobs, the ICDS periodically checks the Media Services Engine to determine when to send the encoding job to the STP Encode provider.

6. Interplay Transcode performs the required jobs and saves the media on the Avid ISIS system.

7. When the transcode jobs are complete, ICDS sends an encoding job to the STP Encode provider.

Configuring for Send to Playback

8. STP Encode creates Long GOP OP1a media, stores it on the ISIS system, and initiates a transfer to the playout server, through Interplay Transfer.

9. Interplay Transfer transfers the sequence to the playback server.

Sending a Mixed-Resolution Long GOP Sequence to a Playback Device

In most cases, all media used in the sequence must be available in the target resolution to start an STP operation.

However, when you select a Long GOP resolution as a target resolution, you can mix media of different resolutions if the frame rates match. For example, if the target resolution is XDCAM-HD 1080i, you can include both XDCAM 1080i clips and DV25 411 NTSC clips in the same sequence. Both use an actual frame rate of 29.97 fps.

The DV25 clips do not need to be transcoded to XDCAM 1080i before the STP operation begins. For Long GOP sequences, any necessary transcoding takes place during the STP operation.

For more information, see “Sending a Mixed-Resolution Long GOP Sequence to a Playback Device” in the Avid Interplay Central User’s Guide.

Failover for Multiple ICDS Servers

You can configure your Interplay Production workgroup for multiple Interplay Central Distribution Service (ICDS) servers. Multiple ICDS servers provide a high-availability configuration and failover capability. For installation and configuration information, see the Avid Interplay Common Services Installation and Configuration Guide and

Settings” on page 13

“Configuring System

The Interplay Central Middleware Service (ICMS) keeps an ordered list of the available ICDS servers to be used for send to playback (STP). The active server is determined by the order in which it is listed in the Interplay Production settings (see

page 13

). Initially, the first server listed is the active server. Each time you send an STP job, the

“Configuring System Settings” on

ICMS checks if the currently active server is available. If not, the next available server in the list is made the active server. If none of the listed servers are available, the job will fail.

Example

The following example shows servers ICDS Server A, ICDS Server B, and ICDS Server C configured for ICDS high availability.

1. Server A is listed first, so it is initially the active server.

2. Server A stops responding, so all new jobs go to Server B.

3. Server A comes back up, but jobs continue to go to Server B.

4. Server B stops responding, so all new jobs go to Server C.

5. Server C stops responding, so all new jobs go to Server A.

6. Server A stops responding, Server B is not responding, so all new jobs go to Server C

Configuring for Send to Playback

Configuration Changes

If you change the servers listed in the System Settings, and the currently active ICDS server is in the new list, the order in which availability is checked on failover begins with the currently active server, no matter where it is located on the list.

Example 1:

1. Servers A, B and C were initially configured for ICDS high availability.

2. Server B is the currently the active ICDS.

3. You reconfigure the settings list to use servers D, B and E.

a. Server B remains the active server (not D).

b. The sequence for testing on failover is B > E > D.

Example 2:

1. Servers A, B and C were initially configured for ICDS high availability.

2. Server B is the currently the active ICDS.

3. You reconfigure the settings list to use servers D, E, and F.

a. Server B will no longer be active because it is not on the list.

b. The sequence for testing on failover is now D> E > F.

Creating or Editing a Send-to-Playback Profile

A send-to-playback operation requires a profile, which an Interplay Central administrator creates in the Send to Playback settings Details pane.

The values displayed in some fields are retrieved from the Interplay Production system. Make sure the send-to-playback configuration in Interplay Production is done correctly before creating profiles in Interplay Central.

The following procedure provides general steps in creating or editing a send-to-playback profile. For more information, see

“Send-to-Playback Profile Examples” on page 32.

Configuring for Send to Playback

The first time you sign in, information might not be available to create a profile. In this case, sign

out and sign in again to Interplay Central. Interplay Central can then get the send-to-playback information from the Interplay Production engine, and you can create a send-to-playback profile.

To create or edit a send-to-playback profile:

1. Sign in to Interplay Central as an Administrator.

2. Select System Settings from the Layouts list.

The Settings pane and Details pane open.

3. In the Settings tab, select Send to Playback.

The top part of the Details pane lists the send-to-playback profiles, and the bottom part lists the profile details.

Configuring for Send to Playback

If the menus do not display any values, the connection to Interplay Production might not be working. Try signing out and signing back in, or check the configuration between Interplay Central and Interplay Production. For more information, see the Avid Interplay Common Services Installation and Configuration Guide.

4. Do one of the following:

t To create a new profile, click the + (plus) button in the Send to Playback Profiles

section.

A profile named “New Profile” is created in the Send to Playback Profiles section.

t To edit an existing profile, select the profile in the Send to Playback Profiles section.

5. In the Details tab, specify the required settings, as described in the table at the end of this procedure.

6. Click Apply to save the profile. If you are editing a file, click Revert to return to the original settings.

Configuring for Send to Playback

The following table describes the settings in each group.

Send to Playback Setting Description

Name A name for the profile. Choose a meaningful, descriptive name because

this name is displayed to users.

Individual Device or Studio Specifies if the profile applies to a single playout server or to an

AirSpeed Studio.

If you select Individual Device, the following fields are displayed:

• Servers. Select the Transfer Engine server for the profile. This list includes all Interplay Transfer Engines, AirSpeed Transfer Engines, and AirSpeed Multi Stream Transfer Engines in the Interplay Production workgroup. See “Selecting a Transfer Server” on

page 32

• Playback Device. Select the playback device for the profile. This list includes device profiles created on an Interplay Transfer Engine as well as individually named AirSpeed and AirSpeed Multi Stream servers. This list can also include individual devices in an AirSpeed Studio if the following option is selected in the Interplay Transfer Settings view in the Interplay Administrator: “Show individual studio hosts in Send to Playback choices.”

If you select an AirSpeed Multi Stream server, you have a choice of a playback device with the name of the server and a playback device with the name of the server followed by -HD. Use the HD device for XDCAM-HD Long GOP media only. See

Device” on page 33

If you select Studio, the following fields are displayed:

• Studio. Select the AirSpeed Studio group for the profile. This list displays the AirSpeed Studio groups in the Interplay workgroup.

• Playback Device. Select the playback device for the profile. You have a choice of a playback device with the name of the server and a playback device with the name of the server followed by -HD. Use the HD device for XDCAM-HD Long GOP media only.

“Selecting a Playback

Configuring for Send to Playback

Send to Playback Setting Description

Video Options Long GOP: Select Long GOP if this profile will be used to transfer

Long GOP media (for example, XDCAM HD). Long GOP media is transferred through the STP Encode service.

AirSpeed: Select AirSpeed if this profile will be used to transfer to an Avid AirSpeed or AirSpeed Multi Stream server.

Accelerated STP: If you select both Long GOP and AirSpeed, the Accelerated STP option is activated. Select this option if this profile will be used with an AirSpeed Multi Stream server version 1.7 or later. This feature allows an AirSpeed Multi Stream user to play media while it is being transferred.

Video Target Resolution Select the resolution for the sequence that you want to send to the

playback device. This list includes video resolutions that are supported in the Interplay Production workgroup.

If you select Long GOP as a video option and a Long GOP (XD CAM) resolution, the Interplay Central Distribution Service uses the Interplay Dynamic Relink technology to link to media in a similar resolution (closest match) if media is not available in the target resolution.

If you do not select Long GOP as a video option, and media is not available in a target resolution, the send-to-playback operation fails with an error message.

In both cases, audio is linked to a similar resolution (closest match).

Video Frame Rate Select a frame rate that matches the selected video target resolution.

Some resolutions specify a frame rate and others do not. The frame rate is also a more exact value. For example, for XDCAM-HD 50 mbps 1080i 60, select 59.94.

Audio Target Sample Rate 48 kHz (this is the only choice)

The audio target format is always PCM

Audio Target Bit Depth Select 16 bit or 24 bit.

Configuring for Send to Playback

Send to Playback Setting Description

Audio Target Mixdown Mode Select Stereo or Direct Out. The maximum number of audio tracks

supported for send to playback is 16.

• Stereo: Maps to a left/right alternating pan (odd tracks on one channel, even tracks on the other channel), creates a stereo mixdown of all audio tracks, and outputs the resulting two tracks to two channels when sent to playback. This results in two channels of audio.

• Direct Out: Does not combine audio in any way; all audio tracks remain as they are in the source media, which creates separate output channels for each audio track in the source media when it is sent to playback. Select this option to retain the greatest flexibility to do further audio manipulation after the source media is sent to the playback device.

Interplay ISIS Workspace Select a workspace for storing media that results from an audio

mixdown or an STP Encode operation.

To delete a profile, select the profile you want to delete and click the minus (-) button in the Send to Playback Profiles section.

For information about performing a send-to-playback operation, see the Avid Interplay Central User’s Guide.

Send-to-Playback Profile Examples

The following examples of send-to-playback profiles show settings for different resolutions and different playback servers.

Selecting a Transfer Server

When you select a server in an STP profile, the Servers list includes all Interplay Transfer Engines, AirSpeed Transfer Engines, and AirSpeed Multi Stream Transfer Engines that are specified in the Interplay Production workgroup. The following illustration shows the Servers list and the corresponding Interplay Transfer Settings in the Interplay Administrator.

Configuring for Send to Playback

Individual AirSpeed Multi Stream servers in a studio are listed because the option “Show individual studio hosts in Send to Playback choices” is selected in the Interplay Transfer Settings in the Interplay Administrator.

Selecting a Playback Device

When you select a playback device in an STP profile, the Playback Device list includes the playback devices that are associated with the Interplay Transfer server you selected.

• For AirSpeed servers, there is only one selection that matches the server name.

• For AirSpeed Multi Stream servers, there might be two types of selections:

- One selection that matches the server name. Select this playback device for all resolutions except for XDCAM-HD Long GOP media.

- One selection that adds -HD to the server name. The -HD suffix indicates that the AirSpeed Multi Stream server is equipped with an HD board. Select this playback device for XDCAM-HD Long GOP media.

Configuring for Send to Playback

• For Interplay Transfer Engine servers, the list includes all devices that have been configured for the selected Interplay Transfer Engine server. The following illustration shows the Playback Device list for an Interplay Transfer Engines server and the corresponding list in the Interplay Transfer Engine Configuration window.

Configuring for Send to Playback

XDCAM-HD on AirSpeed Multi Stream

This profile, named AMS1-XDCAM1080i60_50mb, specifies settings for an AirSpeed Multi Stream server that supports XDCAM-HD media.

Note the following:

• Servers: Airspeed Multi Stream includes a Transfer Engine, so A51-WG1-AMS1 is the computer name for the AMS server.

• Playback Device: Because this profile supports XDCAM-HD Long GOP media, the playback device name includes the -HD suffix.

Configuring for Send to Playback

• Long GOP and AirSpeed must be selected for this profile. With these options selected Accelerated STP (Send to Playback) becomes available, and can be used in this case because the AirSpeed MultiStream server is version 1.7 or later.

• The remaining media options specifically describe the target video and audio resolutions. The Mixdown Mode is set for Stereo, and the specified ISIS workspace will hold the mixed-down media.

XDCAM-HD on AirSpeed Multi Stream Studio

The following profile, named AMS_studio, is similar to the previous profile but is configured for an AirSpeed Multi Stream Studio.

Configuring for Send to Playback

Note the following:

• Studio: The Studio option is selected and the Servers list is replaced by the Studio list. A51-WG1-AMS[3] is the computer name for the AirSpeed Multi Stream Studio group.

• Playback Device: Because this profile supports XDCAM-HD Long GOP media, the playback device name includes the -HD suffix.

• The remaining media options specifically describe the target video and audio resolutions. The Mixdown Mode is set for Direct Out, and the specified ISIS workspace will hold the mixed-down media.

SD on AirSpeed Multi Stream

The following profile, named AMS2, specifies settings for an AirSpeed Multi Stream server that supports DV 25 SD media.

Configuring for Send to Playback

Note the following:

• Servers: A51-WG1-AMS2 is the computer name for this AirSpeed Multi Stream server.

• Playback Device: Because this profile supports SD media, the playback device name matches the server name and does not include the -HD suffix.

• AirSpeed must be selected for this profile.

• The remaining media options specifically describe the target video and audio resolutions. The Mixdown Mode is set for Stereo, and the specified ISIS workspace will hold the mixed-down media.

Generic FTP Profile

The following profile, named Omneon, specifies settings for a third-party server configured for Generic FTP settings through an Interplay Transfer Engine server.

Configuring Settings in the Interplay Production Administrator

Note the following:

• Servers: A51-WG1-TM2 is the computer name for the Interplay Transfer Engine server.

• Playback Device: a51-wg1-tm2:6534/OMN_SD is the third-party server configured through the Interplay Transfer Engine.

• The remaining media options specifically describe the target video and audio resolutions. The Mixdown Mode is set for Stereo, and the specified ISIS workspace will hold the mixed-down media.

Configuring Settings in the Interplay Production Administrator

The Interplay Production Administrator application includes settings that apply to Interplay Central. The initial configuration of these settings is described in the Avid Interplay Common Services Installation and Configuration Guide. After the initial configuration, you might want to modify these settings.

Settings that apply to Interplay Central are in the following views:

• Application Database Settings: audio settings

• Instinct/Assist User Options: markers (locators) and restrictions settings

In Media Composer v6.0, Avid Symphony v6.0, and NewsCutter v10.0, the term “locators” was

changed to “markers” in both the user interface and the documentation. Interplay Central uses the term “markers.” Interplay Production currently uses the term “locators.”

To check or modify Application Database settings in the Interplay Administrator:

1. Start the Interplay Administration application and log in to the server for the appropriate Interplay Production workgroup.

2. In the Application Settings section of the Interplay Administrator window, click the Application Database Settings icon.

3. Click the Editing Settings tab.

4. In the database tree on the left, select the folder to which you want to apply the settings (in most cases, the top-level database AvidWG.

Configuring Settings in the Interplay Production Administrator

5. Select the desired settings and click Apply.

The following table describes settings that are applicable to Interplay Central.

Section Setting Description

Audio Patching Natural Sound What you choose in the Audio Patching section determines how

many channels are shown (for NAT or SOT) in the context menu options for audio when a user right-clicks on a clip in the Sequence Timeline.

This setting is the channel count for natural sound. Options include: 1-Channel or 2-Channel.

Sound on Tape This setting is the channel count for sound on tape. Options

include: 1-Channel or 2-Channel.

Audio - Track labels

Audio - Source audio patching

Audio - Storyline audio patching

Natural Sound label

Sound on Tape label

Voice Over label This setting determines the wording or character(s) used as a

Natural Sound tracks 1 & 2

Sound on Tape tracks 1 & 2

Voice Over track This setting determines which track is used for voice-over audio

Natural Sound tracks 1 & 2

This setting determines the wording or character(s) used as a label for the natural sound track control in the Audio pane as well as the header for the natural sound column in the Script Editor’s Sequence Timeline. By default, NAT is used.

This setting determines the wording or character(s) used as a label for the sound on tape track control in the Audio pane as well as the header for the sound on tape column in the Script Editor’s Sequence Timeline. By default, SOT is used.

label for the voice-over track control in the Audio pane as well as the header for the voice-over column in the Script Editor’s Sequence Timeline. By default, VO is used.

These settings determine which two tracks are used for natural sound from the source media.

These settings determine which two tracks are used for sound on tape from the source media.

from the source media.

These settings determine which two tracks are used for natural sound on the output sequence. Each track for natural sound and sound on tape must be unique. For instance, do not set the first track for natural sound to A1 if the first track for sound on tape is already set to A1.

Section Setting Description

Configuring Settings in the Interplay Production Administrator

Sound on Tape tracks 1 & 2

Voice Over track This settings determines which track is used for voice-over audio

Audio - General settings

Dynamic Relink Dynamic Relink

Audio Effects Dissolve Duration

Media Creation workspace

Sample bit depth Set this to 16 for Interplay Central.

Ducking [-db] When audio must be ducked because of overlapping tracks, this

Enabled

[frames]

Center-Panned Sound on Tape and Voice Over

These settings determine which two tracks are used for sound on tape on the output sequence. Each track for natural sound and sound on tape must be unique. For instance, do not set the first track for sound on tape to A1 if the first track for natural sound is already set to A1.

on the output sequence.

This is the name of the location on ISIS where Interplay Central creates voice-over files.

setting (in decibels) is what determines the reduction in audio level.

This setting is not configured for Interplay Central in this location in the Interplay Administration application. Instead, this setting is configured in the Playback Service group of the Interplay Central System Settings layout.

Brief dissolves between audio tracks are used to make audio edits sound smooth. Set this to the number of frames you want dissolves between audio edits to last.

This setting is not used for Interplay Central.

Interplay Common Playback Service

To check or modify settings for markers and restrictions in the Interplay Administrator:

1. Start the Interplay Administration application and log in to the server for the appropriate

2. In the Application Settings section of the Interplay Administrator window, click the

3. In the Users tree on the left, select an individual user or a group of users.

4. Select the desired settings and click Apply.

Hostname Username Password

These settings are used for Interplay Sphere, not Interplay Central.

Interplay Production workgroup.

Instinct/Assist User Settings icon.

The settings for the selected user or user group area are displayed in the pane on the right.

Configuring Settings in the Interplay Production Administrator

The following table describes settings that are applicable to Interplay Central.

Section Setting Description

Permission Settings

Can create locators

Can modify locators

Can create restrictions

If yes, allows the selected user or group to create markers. If no, a user of an Avid editing application can still create markers for an asset, but can check in only the asset, not the marker metadata (an error message is displayed).

In most cases, if you want a user to create markers, select “yes” for both “Can create locators” and “Can modify locators.” Both settings are needed because adding text is one aspect of modifying a marker.

Administrators and owners have the ability to create markers by default. Other users must have “Can create locators” set to “yes” and must also have a read/write or read/write/delete role for at least one folder that contains the asset.

If yes, allows the selected user or group to modify or delete markers. If no, a user of an Avid editing application can still modify markers on an asset, but can check in only the asset, not the marker metadata (an error message is displayed).

Administrators and owners have the ability to modify markers by default. Other users must have “Can modify locators” set to “yes” and must also have a read/write or read/write/delete role for at least one folder that contains the asset.

If yes, allows the selected user or group to mark a section of a clip with a restriction marker. In most cases, if you want a user to create restrictions, select “yes” for both “Can create restrictions” and “Can modify restrictions.” Adding text is considered modifying a restriction.

Administrators and owners have this right set by default. Other users who have this right must also have a read/write or read/write/delete role for at least one folder that contains the asset.

Permission Settings

Can modify restrictions

If yes, allows the selected user or group to modify a restriction.

Administrators and owners have this right set by default. Other users who have this right must also have a read/write or read/write/delete role for at least one folder that contains the asset.

2 Interplay Central User Management

The following topics provide information about managing Interplay Central users and groups:

Opening the Users Layout

•

• The Users Layout

• Understanding Users and Groups

• Available Layouts: Administrators and Users

• Managing Users and Groups

• Creating, Deleting, and Assigning Roles

• Displaying Information in the Details Pane

• Searching for Users or Groups

• Viewing and Ending Active Sessions

Opening the Users Layout

The Users layout is a layout that an Interplay Central administrator uses to import, create, and manage users and groups.

To open the Users layout:

1. Sign in to Interplay Central as an administrator and select Users from the Layout selector.

The Layout selector shows the name of the current layout. The list shows the role for the signed-in user, along with the layouts that role can access. In the following illustration, the signed-in user is assigned the Administrator role and has five layouts available.

The Users Layout

The Users layout consists of four major panes: User Tree, Roles, Details, and Search. The following illustration identifies these panes and other controls. In this illustration, the group Journalists is selected and the Details pane shows information about the group.

The Users Layout

1 Menu bar 4 Search pane

2 User Tree pane, ICS Zones 5 Layout selector

3 Roles pane 6 Details pane, Active Sessions pane

You can adjust the size and location of the panes in the same way as you do in other Interplay Central layouts. For more information, see the Avid Interplay Central User’s Guide or the Interplay Central Help.

The following sections describe areas of the Users layout.

Menu Bar

The Users layout includes the same Menu bar as other Interplay Central layouts. The contents of the Panes menu depends on the current layout.

The Users Layout

w e r

User Tree Pane

The User Tree pane displays the contents of the user database in a hierarchical arrangement of groups and users. Each entry in the hierarchy is represented by an icon, as shown in the following illustration.

1 User Tree toolbar 4 Group

2 Top-level group (Users) 5 Pane Menu button

3 User (default Administrator)

The User Tree pane includes a menu that you open by clicking the Pane Menu button. The menu items depend on the selected entry in the user tree, as listed in the following table.

Selected Entry in the User Tree:

Top-Level Group Group User

Refresh Refresh Refresh

Create User Create User Create User

Create Group Create Group Create Group

Remove from Group (child groups only) Remove from Group

Expand All Expand All

Collapse All Collapse All

Delete (except for Administrators, Import, and Unassigned)

Import Users Import Users Import Users

Help Help Help

Delete

The Users Layout

Roles Pane

The Roles pane lists the default roles and any roles you created. For more information, see

“Creating, Deleting, and Assigning Roles” on page 68.

ICS Zones Pane

Lists the registered ICS Zones. An ICS v1.7 server is installed with one zone, named Default ICS Zone. Configuring ICS servers as ICS Zones allows the servers to share a central UMS, however, sharing a single UMS across multiple ICS zones is not yet supported. Interplay Central v1.7 continues to operate in a single default zone configuration. The UI changes in Interplay Central v1.7 are in preparation for multi-zone configurations in a future release.

Search Pane

The Search pane lets you enter criteria to search the user database for users and groups. For more information, see

Layout Selector

“Searching for Users or Groups” on page 77.

The Layout selector includes the same options as other Interplay Central layouts, but only administrators have access to the Systems Settings and Users layouts. For more information, see

“Available Layouts: Administrators and Users” on page 49.

Details Pane

The Details pane displays information about the group or user you double-click in the user tree. If you double-click the top-level group (Users), the pane lets you specify information about the selected Authentication Providers. For more information, see

Active Sessions Pane

“Importing Users” on page 51.

The Active Session pane displays a list of users who are currently signed in to the Interplay Central Web application. For more information, see

page 78

“Viewing and Ending Active Sessions” on

Understanding Users and Groups

Users and groups are the basic entities that you manage in Interplay Central. The following are concepts about users and groups that you should understand:

• Interplay Central User Management is a service that provides the ability to do the following:

- Create users and groups

- Manage users and groups

- Authenticate users across iNEWS and Interplay Production

- Manage which Interplay Central licenses a user has access to

Interplay Central User Management is one of the Interplay Common Services that runs on the Interplay Common Services server.

•A user is an entity that represents a real-world user. Users are authenticated through the Interplay Central User Management Service.

•A group is an entity that represents a collection of users. For example, the group named Administrators is a collection of users that have administrator privileges. The Administrators group and the Administrator user are created by default. For more information, see

“Creating a New Group or Editing Group Details” on page 59.

Understanding Users and Groups

• A user is a member of a group. The group to which the user belongs is referred to as the parent group. A new user is created as a member of the top-level group (Users) and can be assigned to one or more groups. For more information, see

User Details” on page 57

• A group can be a member of another group. The group to which the group belongs is referred to as the parent group.

• A user can be a member of more than one group, and a group can be a member of more than one group. Users and groups are considered members only of their immediate parent groups.

“Creating a New User or Editing

Understanding Users and Groups

The following illustration shows the relationships that are allowed.

1 User X is a member of Groups A and B. 2 Group C is a member of Groups A and B.

A user or a group can be a member of more than one group in a single subtree. In the following illustration, user X can be a member of both group B and group C.

1 User X can be a member of both Group C and Group B.

Available Layouts: Administrators and Users

Relationships are hierarchical. Cyclical relationships, as in the following illustration, are not permitted.

1 Group C is a member of Group A. 2 Group A is a member of Group B. 3 Group B cannot be a member of Group C.

• If a user or a group is removed from all parent groups, the user or group is moved to the Unassigned group. For more information, see “Understanding the Unassigned Group” on

page 66

• Users and groups have properties. Properties are defined fields that describe a user or a group. Only the values of properties can be changed. Examples of properties are group name, user first name and last name, and description.

Available Layouts: Administrators and Users

Which layouts are available in Interplay Central depends on the group to which a user belongs.

• Administrators group: A user in the Administrators group can access the System Settings and Users layouts and perform administrative actions that are available in the layouts. An Administrator can also access any other layout.

• Other groups: A user in a group other than the Administrators group can access only the Cut, Interplay Pulse, Log, Rundown, and Story layouts.

The following tables lists the available layouts:

Layout Available To...

Cut All users based on configuration and license

Log All users based on configuration and license

Rundown All users based on configuration and license

Story All users based on configuration and license

Interplay Pulse (if installed) All users based on configuration and license

System Settings Administrators only

Users Administrators only

An administrator assigns layouts and license types to a role. For more information, see

“Creating, Deleting, and Assigning Roles” on page 68

Managing Users and Groups

Interplay Central requires its own database of users. You can import users from a Windows domain, individually create users, or both.

The Interplay Central user database is independent of the Interplay Production user database and the Avid iNEWS user database. However, the Interplay Central database, through the Interplay Central User Management Service, serves as a password manager that authenticates the Interplay Central user against the Interplay Production and iNEWS user databases.

When a user first signs in to Interplay Central, the user needs to accept or change the displayed credentials to access the iNEWS database or the Interplay Production database or both. For more information, see

“Signing In to Interplay Central” on page 12.

The following topics describe tasks for managing users and groups:

“Importing Users” on page 51

•

• “Creating a New User or Editing User Details” on page 57

• “Creating a New Group or Editing Group Details” on page 59

• “Adding a User to a Group” on page 61

• “Removing a User from a Group” on page 61

• “Removing Groups from Groups” on page 62

• “Adding or Removing Group Membership Through Selection in a Window” on page 63

• “Understanding the Unassigned Group” on page 66

• “Deleting Users and Groups” on page 66

• “Changing Passwords” on page 67

Importing Users

If you enable Windows Domain authentication, you can import groups from a Windows domain. This authentication uses the LDAP protocol. Users imported from a Windows domain can use their Windows domain user names and passwords to sign in to Interplay Central. Importing users is a two part process:

• Supply information about the authentication provider.

• Perform the actual import.

Managing Users and Groups

During the import process authentication requests cannot be handled. Currently signed-in users might not be able to complete their work. Other users will not be able to sign in. You should inform active users that the system will not be available.

Interplay Central does not support importing of single users. To facilitate administration, Avid recommends that you align the Interplay Central group structure with the Active Directory group structure.

New users added to the Windows domain are not continually imported to the Interplay Central user database. To add new users, you need to perform another import.

Users deleted from the Windows domain are not automatically deleted from the Interplay Central user database and they are not deleted if you perform another import. A user deleted from the Windows domain cannot be authenticated and thus will not be able to sign in. If you want to delete that user’s account, you need to delete the account manually.

An organization might have an Active Directory that includes several domains. Interplay Central allows user authentication from multiple sub-domains. In this case, set the common root of the domain instead of the Base DN of a specific domain. Interplay Central User Management will then authenticate against the overall directory, allowing users from all imported domains to log in.

To supply information about an authentication provider:

1. Sign in to Interplay Central as an administrator and select Users from the Layout selector.

2. In the user tree, double-click the top-level group Users.

3. In the Authentication Providers section of the Details pane, select the option Windows Domain Authentication.

Managing Users and Groups

4. In the Server section, supply the following information:

- (Optional) If the Active Directory uses Secure Sockets Layer (SSL) technology, select

Use SSL Connection.

- Type the hostname of the Windows domain server on which the user database is stored.

- Type the port for the domain server. The default port is 389. For an SSL connection, the

default port is 636.

- Type the Base DN (root location) where the import of the user tree should be started.

When you begin the import procedure, the user tree is displayed and you can select the subgroups you want to import.

How you type the Base DN depends on how your Active Directory is configured and which domains you want to authenticate from. If you want to authenticate from multiple sub-domains, set the common root of the sub-domains instead of the Base DN of a specific domain.

For example, the common root of an Active Directory with multiple domains could be named “company.com” and could be divided into the domain components DC=company and DC=com. Type these entries separated by a comma, but no space:

DC=company,DC=com

Managing Users and Groups

For a specific sub-domain, you might type:

DC=company,DC=division,DC=com

5. In the Sign-In Credentials section, do one of the following:

- Select Use Anonymous Access. If you select this option, the User Name and Password

fields in this section are inactive and not required.

- Type the user name and password of a domain user who has access to the domain server.

How you type the user name depends on how your Active Directory is configured. For example, you can specify the user “Administrator” in the group “Users” by typing the following, separated by a comma, but no space:

CN=administrator,CN=Users

Your Active Directory can also be configured to use only a user name, for example:

administrator

The password is represented by asterisks.

To test if your user name and password are correct, click Test Connection.

6. Click Apply.

Clicking Apply saves the settings but does not import users.

To import users from a Windows domain:

1. Click the User Tree Pane Menu button and select Import Users.

The Import Users dialog box opens.

Managing Users and Groups

If you did not specify an authentication provider, the following message appears: “You have no authentication providers configured.” Click the Go to Authentication Providers button to display the Details pane and then complete the previous procedure.

2. Select whether you want to overwrite existing users that have the same user names.

In most cases, especially when reimporting, select “Do not overwrite existing users that have the same names.” This option preserves any existing user settings.

3. (Optional) If your facility uses SAM Account Names instead of the newer Active Directory Principal Names, select “Import users by SAM Account Name instead of Principal Name.” This configuration is specifically for those users who are used to logging into Interplay Production with the older Windows Domain style login.

4. Click the Load User Tree button.

A bar displays the progress while the user tree is loading. When the loading is complete, the root of the user tree appears.

Managing Users and Groups

5. If necessary, click the triangle to expand a group and display subgroups. You can also use the maximize icon to expand the pane. Select the groups that you want to import, and click Import.

A message box displays the progress of the import. If the import process fails for any reason, such as a failure to connect to the Active Directory server, a message box describes the problem and gives you an option to retry.

If the import process is successful, the User Import Results dialog box opens.

Managing Users and Groups

There are four tabs:

- All: Lists all users and groups and their status

- Failed: Lists the users and groups that could not be imported and their status

- Skipped: If you selected “Do not overwrite existing users that have the same names,”

lists the users and groups that were not imported because they already exist in the user database.

- Successful: Lists the users and groups that were successfully imported.

The following table explains some messages that can prevent a successful import. Check with the Active Directory administrator to resolve these problems.

Message Cause

Mandatory attribute ‘userPrincipalName’ not set.

Insufficient access rights The user account provided for the import does not have

The required userPrincipalName attribute of the user is empty. This can be caused by migrating pre-Windows 2000 users or by creating users without providing this attribute.

sufficient privileges to read the user information.

6. Click OK.

The selected group is imported in the user tree, in the folder named Users/Import/Microsoft/full_qualified_name. You can then assign imported users to other groups.

Creating a New User or Editing User Details

You can create individual users instead of importing a group of users. You can assign a user to one or more groups, including the Administrators group.

To create a new user:

1. Sign in to Interplay Central as an administrator and select Users from the Layout selector.

2. (Optional) In the user tree, select a group to which you want to add a new user.

You can also add a user to a group after you select Create User. If you do not add a user to a group, the new user is added to the top-level Users group.

3. Click the Create User button or click the Pane Menu button and select Create User.

4. In the Details pane, type the properties for the new user.

User Name, Password, and Confirm Password are required fields and are marked by small white stars. Other fields and settings are optional.

Managing Users and Groups

Note the following restrictions:

- Passwords are case-sensitive.

- Minimum length of user names and passwords: 1 character

- Maximum length of user names and passwords: 255 characters

- Passwords cannot consist of spaces only.

5. Select the options you want, such as “User must change password at next sign-in.”

6. (Optional) Add the new user to a group.

If you selected a group and then selected Create User, the group you selected is listed in the Groups section. To add the user to another group, drag the group icon from the user tree to the Groups section or click the Edit button (see “Adding or Removing Group Membership

Through Selection in a Window” on page 63

If you do not assign a user to a group, the user is added to the top-level group (Users).

Managing Users and Groups

7. (Optional) Assign one or more roles to a user.

By default, a user inherits the role of the assigned group. This default role is not displayed until you save the new user.

For more information, see “Creating, Deleting, and Assigning Roles” on page 68

8. If you do not want to create the user, click Cancel.

This action clears the Details pane.

9. When you are satisfied with the information, click Save.

The user is added to the groups that you specified. If you did not specify a group, the user is added to the top-level group (Users).

If you navigate away from the Details pane without clicking Cancel or Save, a message box asks if you want to apply your changes. Click Yes to apply changes, click No to ignore the changes, or click Cancel to go back to the details pane and make additional changes.

To edit user details:

1. In the user tree, double-click a user.

2. Change the properties, options, membership, or roles.

3. If you want to cancel your changes and return to the last set of saved information, click Revert.

4. When you are satisfied with the information, click Apply.

Creating a New Group or Editing Group Details

To create a new group:

1. Sign in to Interplay Central as an administrator and select Users from the Layout selector.

2. (Optional) In the user tree, select a group.

You can also add a group to a group after you click Create Group. If no items are selected in the user tree, the new group will be added to the top-level Users group. If you select a user, the new group will be created in the group that contains the selected user.

3. Click the Create Group button or click the Pane Menu button and select Create Group.

4. In the Details pane, type the properties for the new group.

Group Name is a required field (marked by a white star). Other fields are optional.

Managing Users and Groups

5. Add members to the new group by dragging users from the user tree to the Members section.

Use Ctrl+click (Windows) or Command+click (Macintosh) to select multiple users, or Shift+click to select contiguous users.

To remove a member from the group, click the Edit button, deselect the member, and close the dialog box (see “Adding or Removing Group Membership Through Selection in a

Window” on page 63

6. Assign one or more roles to the group.

By default, the group inherits the roles assigned to the parent group, unless the parent group is the top-level Users group. The top-level group cannot be assigned a role.

By default, members of the group inherit the roles assigned to the group. For more information, see

“Creating, Deleting, and Assigning Roles” on page 68.

7. (Optional) If you want to make the group a member of another group, drag the new parent group from the user tree to the Groups section. To remove the parent group, click the Edit button, deselect the parent group, and close the dialog box (see

Membership Through Selection in a Window” on page 63

“Adding or Removing Group

8. If you want to clear and close the Details pane before creating the group, click Cancel.

9. When you are satisfied with the information, click Save.

To edit group details:

1. In the user tree, double-click a group.

2. Change the properties, membership, or roles.

3. If you want to cancel your changes and return to the last set of saved information, click Revert.

4. When you are satisfied with the information, click Apply.

Adding a User to a Group

To add an existing user to a group, do one of the following:

t In the user tree, double-click a user, drag the group to the Groups section of the Details pane,

and click Apply.

t In the user tree, double-click a group, drag the user to the Members section of the Details

pane, and click Apply.

Use Ctrl+click (Windows) or Command+click (Macintosh) to select multiple users, or Shift+click to select contiguous users.

Managing Users and Groups

Removing a User from a Group

If you remove a user from a group, and the user is not a member of any other groups, the user is moved to the Unassigned group. You can reassign a user from the Unassigned group to another group or to the top-level group (Users). For more information, see

Unassigned Group” on page 66

To remove a user from a group by using a menu command:

1. In the user tree or search results list, click the turn-down arrow to open the group from which you want to remove the user.

2. Select the user you want to remove.

Use Ctrl+click (Windows) or Command+click (Macintosh) to select multiple users, or Shift+click to select contiguous users.

3. Click the Pane Menu button and select Remove from Group.

To remove a user from a group by using the user’s details:

1. In the user tree or search results list, click the turn-down arrow to open the group from which you want to remove the user.

2. Double-click the user you want to remove.

“Understanding the

3. In the Groups section of the Details pane, select the group from which you want to delete the user.

4. Click the Edit button in the upper left of the section, deselect the group, and click the close button.

5. Click Apply.

To remove a user from a group by using the group’s details:

1. In the user tree or search results list, double-click the group from which you want to remove the user.

2. In the Members section of the Details pane, select the user you want to remove from the group.

3. Click the Edit button in the upper left of the section, deselect the user, and click the close button.

4. Click Apply.

Removing Groups from Groups

If you remove a group from a group, and the group is not a member of any other groups, the group is moved to the Unassigned group. You can reassign a group from the Unassigned group to another group or to the top-level group (Users). For more information, see

Unassigned Group” on page 66

Managing Users and Groups

“Understanding the

To remove a group from a group by using a menu command:

1. In the user tree or search results list, click the turn-down arrow to open the group from which you want to remove the group.

2. Select the group you want to remove.

Use Ctrl+click (Windows) or Command+click (Macintosh) to select multiple groups, or Shift+click to select contiguous groups.

3. Click the Pane Menu button and select Remove from Group.

To remove a group from a group by using the group’s details:

1. In the user tree or search results list, double-click the group you want to remove.

2. In the Groups section of the Details pane, select the group from which you want to delete the group.

3. Click the Edit button in the upper left of the section, deselect the group, and click the close button.

4. Click Apply.

Managing Users and Groups

To remove a group from a group by using the parent group’s details:

1. In the user tree or search results list, double-click the group from which you want to remove the group.

2. In the Members section of the Details pane, select the group you want to remove from the group.

3. Click the Edit button in the upper left of the section, deselect the group, and click the close button.

4. Click Apply.

Adding or Removing Group Membership Through Selection in a Window

The Details pane in the Users layout includes an Edit button in the Members and Groups sections. Clicking the Edit button opens a window in which you can select or deselect users or groups.

To add a user or a group to a group (“Members” section):

1. Select Users from the Layout selector.

2. In the user tree, double-click the group to which you want to add members.

3. In the Members section of the Details pane, click the Edit button.

The Add or Remove Users or Groups window opens.

Managing Users and Groups

4. In the Add or Remove Users or Groups window, select the users or group you want to add to the group by doing one of the following:

t Open the Users folder or the Groups folder if necessary, and select the check box for the

user or group you want to add.

t In the Search bar, type the name of the user or group you want to add. For each letter

that you type, the list or users and groups is reduced to names that contain those letters. You might need to open the Users folder or the Groups folder to view the search results. Then select the check box for the user or group you want to add.

5. Click the close button in the Add or Remove Users or Groups window.

The user or group is added to the Members list.

6. Click Apply to save your changes or click Revert to cancel your changes.

To remove users or groups from a group (“Members” section):

1. Select Users from the Layout selector.

2. In the user tree, double-click the group from which you want to remove members.

3. In the “Members” section of the Details pane, click the Edit button.

The Add or Remove Users or Groups window opens.

4. Select the users or group you want to remove from the group by doing one of the following:

t Open the Users folder or the Groups folder if necessary, and deselect the check box for

the user or group you want to remove.

t In the Search bar, type the name of the user or group you want to remove. For each letter

that you type, the list or users and groups is reduced to names that contain those letters. You might need to open the Users folder or the Groups folder to view the search results. Then deselect the check box for the user or group you want to remove.

5. Click the close button in the Add or Remove Users or Groups window.

The user or group is removed from the “Members” list.

6. Click Apply to save your changes or click Revert to cancel your changes.

Managing Users and Groups

To add a user or a group to a group (“Groups” section):

1. Select Users from the Layout selector.

2. In the user tree, double-click the user or group you want to add to a group.

The Details pane displays information about the user or group.

3. In the Groups section of the Details pane, click the Edit button.

The Add or Remove Groups window opens.

4. Select the group to which you want to add the user or group by doing one of the following:

t Open the Groups folder if necessary, and select the check box for the group to which

you want to add the user or group.

t In the Search bar, type the name of the group to which you want to add the user or

group. For each letter that you type, the list of groups is reduced to names that contain those letters. You might need to open the Groups folder to view the search results. Then deselect the check box for the group to which you want to add the user or group.

5. Click the close button in the Add or Remove Groups window.

The user or group is added to the Groups list.

6. Click Apply to save your changes or click Revert to cancel your changes.

To remove a user or a group from a group (“Groups” section):

1. Select Users from the Layout selector.

2. In the user tree, double-click the user or group you want to remove from a group.

The Details pane displays information about the user or group.

3. In the Groups section of the Details pane, click the Edit button.

The Add or Remove Groups window opens.

4. Select the group from which you want to remove the user or group by doing one of the following:

t Open the Groups folder if necessary, and deselect the check box for the group from

which you want to remove the user or group.

t In the Search bar, type the name of the group from which you want to remove the user or

5. Click the close button in the Add or Remove Groups window.

The group is removed from the Groups list.

6. Click Apply to save your changes or click Revert to cancel your changes.

Understanding the Unassigned Group

A group labeled Unassigned is included by default as a member of the top-level group (Users). The Unassigned group holds users and groups that have been removed from all other groups.

The Unassigned group is a system group and thus you cannot rename it, move it, delete it, or make it a member of another group. You cannot manually add or remove users or groups. You can reassign the users or groups in the same way that you assign users and groups to other groups. (For more information, see

“Creating a New Group or Editing Group Details” on page 59.) After you reassign the users

and or groups, they are removed from the Unassigned group.

If a group is moved to the Unassigned group, the group and its members are moved to the Unassigned group. Members of this group can be members of other groups. In other words, only the group is unassigned.

“Creating a New User or Editing User Details” on page 57

Deleting Users and Groups

When you delete a user or a group, the user or group is permanently deleted from all groups of which it is a member. If you delete a user that was imported, the user can be reimported during the next import sync operation.

Managing Users and Groups

If you delete a group, members of the group are not deleted. Members that belong to other groups remain as members of the other groups. Members that are not members of other groups are moved to the Unassigned group.

If you delete a group that contains one or more subgroups, the subgroups remain in the user tree. A subgroup might remain as a member of a different group or, if the subgroup is not part of a different group, it is moved to the Unassigned group.

If you imported users from a Windows domain, users deleted from the Windows domain are not automatically deleted from the Interplay Central user database and they are not deleted if you perform another import. You need to disable or delete the accounts manually.

To delete a user:

1. In the user tree or search list, select a user.

Use Ctrl+click (Windows) or Command+click (Macintosh) to select multiple users, or Shift+click to select contiguous users.

2. Do one of the following:

t Click the Delete button.

t Right-click and select Delete.

t Click the Pane Menu button and select Delete.

If one user is selected in the user tree, and a different user is displayed in the Details pane, the

user selected in the user tree is deleted.

To delete a group:

1. In the user tree or search list, select a group.

Use Ctrl+click (Windows) or Command+click (Macintosh) to select multiple groups, or Shift+click to select contiguous groups.

2. Do one of the following:

t Click the Delete button.

t Right-click and select Delete.

t Click the Pane Menu button and select Delete.

If one group is selected in the user tree, and a different group is displayed in the Details pane, the

group selected in the user tree is deleted.

Changing Passwords

To change a user’s password:

1. In the user tree or search list, double-click the user whose password you want to change.

Managing Users and Groups

2. In the Details pane, click Change Password.

3. In the Change Password dialog box, type the new password, and then type it again in the Confirm Password text box.

Note the following restrictions:

- Passwords are case-sensitive.

- Minimum length of passwords: 1 character

- Maximum length of passwords: 255 characters

- Passwords cannot contain only spaces.

4. Click OK.

Creating, Deleting, and Assigning Roles

The Users layout includes a pane labeled Roles.

In Interplay Central, a role is a set of features, privileges, and layouts that are assigned to a user by an Interplay Central administrator. An administrator can create Interplay Central roles based on roles within an organization.The following topics describe how to manage roles:

“Default Roles” on page 68

•

• “Interplay Central Client Licensing” on page 68

• “Creating and Deleting Roles” on page 74

• “Assigning Roles” on page 75

Default Roles

Interplay Central includes the following default roles.

Role Default Layouts

Administrator Cut, Interplay Pulse (if installed) Log, Rundown, Story, System

Settings, Users

Journalist Rundown, Story

Media Logger Log

The Interplay Pulse installation and configuration process creates additional roles. For more information, see the Avid Interplay Pulse Installation and Configuration Guide.

An administrator can change the layouts for a role. See

page 74

Interplay Central Client Licensing

Interplay Central v1.5 and later requires a user to be assigned one of the following licenses.

• Base license: Can connect to only one system type: iNEWS or Interplay Production. Access is limited to specific panes.

• Advance license: Can connect to both system types: iNEWS and Interplay Production, with access to all panes.

Earlier versions of Interplay Central used a different way of assigning licenses. If you are

upgrading to Interplay Central v1.5 or later, you need to reassign licenses based on roles.

“Creating and Deleting Roles” on

Creating, Deleting, and Assigning Roles

A client workstation can use a single license to run Interplay Central and Interplay Production client applications concurrently. For example, a user can run both Interplay Central and Interplay Access while using a single Interplay Central license. For more information, see the Avid

Interplay Engine and Avid Interplay Archive Engine Configuration Guide.

To run applications concurrently with a single license, the client workstation must be connected

to the same LAN as the Interplay Central server. The client workstation must have a correct DNS entry and the ICS server must be configured to resolve the client workstation’s host name.

Installation

Licenses are installed on an iNEWS server, an Interplay Production server, or both. No licenses are installed on the Interplay Common Services server. For Interplay Production, the license types are J (Interplay Production Base license) and G (Advance license).

See the Avid Interplay Common Services Installation and Configuration Guide for information on installing licenses.

Available Layouts, Panes, and Features in the Interplay Central Web Application

Which layouts and panes are available to a user depends on the following:

• Configuration on the ICS server: iNEWS plugin, Interplay Production plugin, or both.

• Role configuration in the Users layout: license assignment and layout assignment.

You can open only those panes that are available through the license you are currently using. If a

pane that is not available is open, such as through the Reset Layout command, a message is displayed in the center of the pane that reads “The pane_name is not available for your license type.”

The following tables summarize which panes, layouts, and features are available with which license for the Interplay Central Web application.

Licenses for Interplay Central Web Application with iNEWS

Creating, Deleting, and Assigning Roles

License Type and Configuration

Base Central with iNEWS configured

Advance Central with iNEWS and Interplay Production configured

Layouts Available Panes Available Major Features Available

Rundown, Story • Launch pane

• Assets pane

• Queue/Story pane

• Project/Story pane

• Access to iNEWS databases

• Creating and editing stories

• Sending iNEWS links

• Searching for stories

• Search pane

• Help pane

• Progress pane

• Messages pane

All layouts All panes listed above. All available with Base Central plus:

• Access to Interplay Production database

• Viewing and editing media

• Sending links for media assets

• Searching for media assets

Licenses for Interplay Central Web Application for Interplay Production

License Type and Configuration

Base Central with Interplay Production configured

Layouts Available Panes Available Major Features Available

Cut, Log All panes except

Queue/Story pane and Project/Story pane.

• Access to Interplay Production

database

• Viewing media

• Creating and editing basic

sequences

• Viewing advanced sequences

(read-only)

• Creating and editing markers and

restrictions

Creating, Deleting, and Assigning Roles

Licenses for Interplay Central Web Application for Interplay Production

License Type and Configuration

Advance Central with Interplay Production and iNEWS configured

If you install and configure Interplay Pulse, additional panes and features are available. For more information, see the Interplay Pulse User’s Guide.

Available Features in the Interplay Central iOS Mobile Applications

The following tables summarize which features are available with which license for the iOS mobile applications: Interplay Central for the iPad and Interplay Central for the iPhone

Licenses for iNEWS and iOS Mobile Applications

License Type and Configuration Major Features Available

Layouts Available Panes Available Major Features Available

All layouts All panes All available with Base Central plus:

• Access to iNEWS databases

• Creating and editing stories

• Searching for stories

• Creating and editing advanced

sequences

• Recording voice-overs.

Base Central with iNEWS configured

Advance Central with iNEWS and Interplay Production configured

• Access to iNEWS databases

• Creating, editing, and approving stories

• Creating and launching iNEWS favorites

• Presenter mode

All available with Base Central plus:

• Access to Interplay Production database

• Viewing and editing media

• Reviewing sequences associated with stories

• Launching Interplay Production favorites

Creating, Deleting, and Assigning Roles

Licenses for Interplay Production and iOS Mobile Applications

License Type and Configuration Major Features Available

Base Central with Interplay Production configured

Advance Central with Interplay Production and iNEWS configured

• Access to Interplay Production database

• Viewing and editing media

• Creating and launching Interplay Production favorites

All available with Base Central plus:

• Access to iNEWS databases

• Creating, editing, and approving stories

• Creating and launching iNEWS favorites

• Presenter mode

Assigning Licenses

After licenses are installed, an Interplay Central administrator assigns a license to a role. The two license types are displayed in the Details pane of the Users layout:

• Advance License

• Base License. The Base License includes a drop-down menu that lets you select either Interplay Production or iNEWS.

An administrator can assign multiple roles to a user. Multiple-role assignments can help license management by letting the user consume either a Base or an Advance license, depending on the work that needs to be done and the licenses that are available.

Creating, Deleting, and Assigning Roles

The following illustration shows an example of a multiple-role assignment. By default, the Journalist role is associated with an Advance license, and the Media Logger role is associated with a Base license. An administrator can assign both Journalist and Media Logger roles to a user, as shown in the following illustration.

Which license the user consumes is determined by the role the user selects after signing in. This selection depends on the Interplay Central application you are using:

• For the Interplay Central Web application, the user selects a different role by choosing a layout assigned to that role in the Layout selector.

• For the Interplay Central iOS application, the user selects a different role by choosing the role in the role switcher.

The following illustration shows the Layout selector for the Interplay Central Web application. The Layout selector shows two roles, Journalist and Media Logger, with different layouts assigned to each role.

If the user selects the Story layout, the user is working as a Journalist and is consuming an Advance license. If the user switches to the Log layout, the user is then working as a Media Logger and is consuming a Base license.

You can open only those panes that are available through the license you are currently using. If a pane that is not available is open, such as through the Reset Layout command, a message is displayed in the center of the pane that reads “The pane_name is not available for your license type.”

An administrator can assign the same layout to roles that use different licenses. Changing from one license type to another can also cause some panes to be unavailable.

This behavior also applies if you receive an Interplay Production link through the Interplay Central Messenger and you do not have a license that allows access to the Interplay Production database. A message is displayed that reads “You do not have permission to view this asset.”

Creating and Deleting Roles

The three default roles are Administrator, Media Logger, and Journalist. You can create additional roles and name them as you like. You cannot rename or delete the Administrator role.

In Interplay Central v1.2.x and earlier, the names of roles were case-sensitive. As a result, the

roles Journalist and JOURNALIST were treated as separate roles. In Interplay Central v1.3, names of roles are no longer case-sensitive and cannot be duplicated. If you upgraded from an earlier version of Interplay Central to v1.3, any duplicate roles were renamed, for example, JOURNALIST DUPLICATE_d8abb. You can rename this role to something more meaningful.

Creating, Deleting, and Assigning Roles

To create a role:

1. Select Users from the Layout selector.

2. Click the Roles pane.

3. Do one of the following:

t Click the Pane Menu button and select Create Role.

t Click the New Role button.

4. In the Details pane, type a name for the role.

This field is required.

5. (Optional) Type a description of the new role.

6. Select one of the following license types for the role:

-Advance

-Base

For more information on license types, see

7. In the Layouts section, click the Edit button.

The Add or Remove Layouts window opens.

“Interplay Central Client Licensing” on page 68.

Creating, Deleting, and Assigning Roles

8. Select the check box for the layout or layouts you want to assign to the role.

9. Click the close button in the Add or Remove Layouts window.

The layout is added to the Layouts list.

10. Click Save.

The role is added to the list in the Roles pane.

To delete a role:

1. Select Users from the Layout selector.

2. Click the Roles pane.

3. Select the role you want to delete.

4. Click the Pane Menu button and select Delete Role.

A confirmation box asks if you want to delete the selected role.

5. Click Yes.

The role is deleted.

Assigning Roles

You can assign roles in two ways:

• In the Role Details pane

• In the User or Group Details pane.

You can assign roles by dragging and dropping.

To assign a role in the Role Details pane:

1. Select Users from the Layout selector.

2. In the Roles pane, double-click the role that you want to assign to a user or group.

Creating, Deleting, and Assigning Roles

Information about the role is displayed in the Details pane.

3. Click the User Tree pane.

4. Select the user or group to which you which you want to assign the role and drag it to the Users and Groups section of the Details pane.

The following illustration shows the Journalists group assigned the role Journalist.

5. Click Apply to save your changes or click Revert to cancel your changes.

To assign a role in the User or Group Details pane:

1. Select Users from the Layout selector.

2. In the user tree, double-click the user or group to which you want to assign a role.

Information about the user or group is displayed in the Details pane.

3. Click the Roles tab.

4. Select the role you want to assign to the user or group and drag it to the Role section of the Details pane.

The following illustration shows the Journalists group assigned the role Journalist.

Displaying Information in the Details Pane

5. Click Apply to save your changes or click Revert to cancel your changes.

The From Group column shows if the role is assigned directly (“Assigned to group directly”) or inherited from a parent group. If a role is inherited, the parent group is listed in the From Group column.

Displaying Information in the Details Pane

You can double-click users or groups in the Details pane to select the item in the User Tree pane, and display information about the item in the Details pane. For example, in the following illustration, if you double-click Journalist 2, information about the user Journalist 2 is displayed in the Details pane.

Searching for Users or Groups

If you want to display details about a user or group but you do not want to navigate the user tree, you can use the Search pane. You can perform tasks using the items in the search results, such as adding selected users to a new group or deleting selected users.

The search process looks for users or groups whose initial letters match the characters you type (a “prefix search”). The search is not case-sensitive. You cannot use an asterisk as a wild card. For example, “Jo” and “joh” would both return “John” but “J*n” would not return anything.

To search for a user or group:

1. In the Search pane, type a sequence of one or more characters that begin the name of a user or group.

Viewing and Ending Active Sessions

2. Click the Search icon (magnifying glass) or press Enter (Windows) or Return (Macintosh).

Users and groups that match the criteria are listed in the search results list.

To display information about a user or group:

t Double-click the name in the search results list.double-click the name in the search results

list.

The user or group is selected in the user tree, and information is displayed in the Details pane.

To delete users or groups:

1. Select one or more users or groups from the search results list.

Use Ctrl+click (Windows) or Command+click (Macintosh) to select multiple items, or Shift+click to select contiguous items.

2. Do one of the following:

t Click the Delete button.

t Right-click and select Delete.

t Click the Pane Menu button and select Delete.

Viewing and Ending Active Sessions

An Interplay administrator can view a list of users who are currently signed in to the Interplay Central Web application. If a user has more than one session open in a browser, only one session is shown. To sort the sessions, click the heading for the column you want to sort by. The following illustration shows an example, sorted by Login Name.

The administrator has the option to end one or more sessions. If more than one session is open in a browser, all sessions are ended.

Viewing and Ending Active Sessions

A user can have multiple roles assigned, of which only one is active at any time. A user can select

a different role by choosing a layout assigned to that role in the Layout selector. When the user switches the role, the old session stays active until it automatically times out after five minutes. This might cause multiple sessions for that user to appear in the Active Sessions view.

Ending a user session can cause data loss if the user has not saved all changes.

To view active sessions:

1. Open the Users layout.

2. Click the Active Sessions pane. If the pane is not open, select Panes > Active Sessions.

3. Click the Refresh button to display the most recent information.

To end one or more sessions:

1. Select one or more sessions.

2. Click End Session.

The session is ended on the server.

After a short delay (up to a minute), a message box is displayed on the selected clients that reads “Your session has been terminated. You will be redirected to the Sign-in screen.”

3. The user must click the Sign Out button.

3 Monitoring and Troubleshooting

The following topics include information that you can use for monitoring and troubleshooting:

Log Files

•

• Troubleshooting Send to Playback Problems

• Troubleshooting Mixdown Problems

Log Files

Interplay Central Middleware Service

Log files for the Interplay Central Middleware Service are located in the following folder on the Interplay Common Services server:

/var/log/avid/avid-interplay-central

There are several sets of log files, which are described in the following table.

Log File Description

interplay_central_n.log Contains the main log messages. The folder contains a

maximum of ten files, numbered from 0 (most recent) to

10.

Log File Description

client/client-yyyy_mm_dd.n.log Contains log messages pertaining to the client

application. The folder contains a maximum of ten files, numbered from 0 (most recent) to 10.

Prior to Interplay Central v1.5, this information was in the interplay_central_n.log file

If necessary, you can disable client logging by adding a property to the application.properties file:

/opt/avid/etc/avid/avid-interplay-central/co nfig/application.properties

Add the following line:

system.clientLoggingEnabled=false

If the application.properties file does not exist, you need to create it. For more information, see the Avid Interplay

Common Services Installation and Configuration Guide.

jetty-yyyy_mm_dd.request.log Contains logs of all HTTP requests to Jetty.

Log Files

performance/performance.yyyy-MM-dd.csv.log performance/performance.yyyy-MM-dd.csv.tree.log

Contains HTTP performance statistics when enabled. Logging is disabled by default; contact Avid for instructions for enabling. The folder contains log files for the last 7 days.

\health-check/health-check-yyyy-mm-dd.0.log Contains health monitoring / heartbeat check details.

Interplay Central User Management Service

Log files for the Interplay Central User Management Service are located in the following folder on the Interplay Common Services server:

/var/log/avid/avid-ums

These logs are described in the following table.

Log File Description

importer.log Contains information about import issues

service.log General log output and issues for the User Management Service

session.log User session related information.

Interplay Central Distribution Service

Log files for the Interplay Central Distribution Service are located in the following folder on the server where you installed the Interplay Central Distribution Service:

C:\ProgramData\Avid\Interplay Central Distribution Service

These logs are described in the following table:

Log File Description

STPService_nn.log Contains log messages from the Interplay Central Distribution Service

STPTimerTask_nn.log Contains log messages from the Interplay Central Distribution Service’s automatic

clean-up of job status.

Interplay Common Playback Service

Log files for the Interplay Common Playback Service are located in the following folder on the Interplay Common Services server:

/var/log/avid

Log Files

The most useful logs are described in the following table:

Log File Description

edit.log Contains information about the streaming service.

isis.log Contains information about access to ISIS shared storage.

jips.log Contains information about the Interplay gateway.

spooler.log Contains information about the dynamic resolver service.

Also, log files for the Avid AAF service are created in the following subfolder:

/var/log/avid/avid-aaf-gen

Log files are created in the following subfolder for each instance of the service:

Log File Description

/log_n/avid_aaf_gen_n.log Contains information about the Avid AAF service, created in a subfolder.

Interplay Central Common Services

Log files for common services used in Interplay Central (messaging and e-mail forwarding) are located in the following folder on the Interplay Common Services server:

/var/log/avid/acs

These logs are described in the following table:

Log File Description

avid.acs-messenger.log Contains log messages from the Interplay Central messaging service.

avid.acs-mail.log Contains log messages from the e-mail forwarding service.

ICPS Manager Service

Log files for the ICPS Manager Service are located in the following folder on the Interplay Common Services server:

/var/log/avid/avid-icps-manager

These logs are described in the following table:

Log Files

Log File Description

avid-icps-manager.log Contains log messages from the ICPS Manager service.

avid-icps-manager-err.log Contains service startup errors.

Interplay Central iPad and iPhone Applications

You can create a log file for the Interplay Central iPad or iPhone application and send it to Avid support by opening the Settings for Avid Central and turning on the Logging setting.

• If set to On, Avid Central keeps logs on session activities, which you can use to troubleshoot issues. Use the Logging Level setting to determine how much information is logged.

If you tap the Actions button, a Send Log option appears that lets you e-mail the logs directly to Avid.

• If set to Off (default), logging and the Send Log option are disabled.

Troubleshooting Send to Playback Problems

If the log file is more than 15 MB, you cannot send it directly. Use the iTunes File Sharing feature:

1. Connect your device to a Macintosh computer.

2. Open iTunes and navigate to Device > Apps.

3. Open iTunes and navigate to Device > Apps.

4. In the Avid Central Documents list, select the Logs folder.

5. Click “Save to” or drag the folder to a location on your computer.

6. Zip the folder and send it to Avid as an e-mail attachment.

Troubleshooting Send to Playback Problems

The following information will help you solve Send to Playback problems. See the following sections:

“Problems and Error Messages” on page 84

•

• “Interplay Central Send to Playback Configuration Check List” on page 87

• “Information to Provide to Support” on page 88

First check the table of problems and error messages for a possible solution. Then check the configuration check list. Finally, if necessary, gather the information needed for Avid support.

Problems and Error Messages

Problem or Error Message Probable Cause Solution

The STP progress seems to hang and there is no error message

Message: “Bad out track mode P0=1,S1=0” when sending sequences to a playback device.

Message: Failed to find mediaIndexer host null

No specific cause. Check the status of the related

Interplay Media Services job. Connect to your Media Services Engine using the Avid Interplay Media Services and Transfer Status tool and check the jobs list.

The version of Interplay Transcode is not correct. Use v2.6 or later, if you are using Interplay Central v1.2.1 and the related Central Distribution Service.

The Interplay Central Middleware Service did not find a Media Indexer host in the Avid System Framework (ASF)

Update the version of Interplay Transcode. See the Avid Interplay Central Services ReadMe for information about version compatibility.

Check the ASF configuration. The workgroup Media Indexer should be displayed when you start the ASF configuration application.

Troubleshooting Send to Playback Problems

Problem or Error Message Probable Cause Solution

Message: Remote STP process failed: CM_INCOMPAT_TRACK_TYPES (in "wait render" phase) for sequence with D-track and dissolve.

Message: Remote STP process failed: java.lang. RuntimeException: Relink process time out after 60000 ms (in “preprocess” phase)

Message: Remote STP process failed: java.lang.RuntimeException: Relink process return error: DynamicRelinker::Relink failed error code:80000008 (in "preprocess" phase).

Message: Remote STP process failed: net.nxn.JXDK.MonikerNotFoundEx ception: ID/Moniker:nnnn

Wrong version of Interplay

Install Interplay Transcode v2.7.0.1.

Transcode.

No specific cause. On the server running the Interplay

Central Distribution Service check if the Windows process “STPDR” is running. If not, check if it is possible to start it by double-clicking the exe file.

Sequence contains a title. (Error from CDS v2.7.0.1).

Interplay Central does not support STP of sequences containing titles. (Avid Interplay Central Services ReadMe, UDevC00176883, ICTD-316)

The sequence you want to send to playback cannot be found in the Interplay Production database.

1. Check if the sequence exists in the Interplay Production database. You can run a search for the sequence or browse to the location of the sequence. When you save a story, the related sequence is saved in the Interplay Production database location for script sequences, for example, projects/iNEWSsequences. This location is defined in the iNEWS System Settings.

2. Check the STP profile settings (especially the frame rate).

Message: Remote STP process failed: null. (in "wait transfer" phase).

The send-to-playback operation to AirSpeed Classic is using Central Distribution Service (CDS) earlier than v2.7.

Update to Interplay Central v1.3 with CDS v2.7

Troubleshooting Send to Playback Problems

Problem or Error Message Probable Cause Solution

Message: Remote STP process failed: SessionRefused (in "wait long GOP export" phase).

Remote STP process failed: The server is currently disabled. (in "wait long GOP export" phase).

Message: “Remote STP process failed: The server is currently disabled. (in "wait long GOP export" phase).”

Message: Remote STP process failed: Unable to connect to media services: (in “started” phase)

Message: Remote STP process failed: Unable to start the job [com.avid.utils.provider.ProviderExc eption: Unable to start the job Checkout asset:1] (in "wait mixdown" phase).

Indicates that in the STP profile the target resolution is not compatible with the resolution specified on the in the AMS Channel Configuration > Video Standard setting.

Indicates that in the STP profile the option “Accelerated STP” is enabled, but on the AirSpeed Multi Stream (AMS) the “Play while Transfer” option is disabled.

The Central Distribution Service cannot connect to the Interplay Media Services Engine.

Problem communicating with the Interplay Transcode service. This error could occur after an Interplay Engine reboot when Transcode cannot re-establish the connection

Edit the profile or change the setting on the AMS.

Check the connection between the server running the Central Distribution Service and the Media Services Engine server.

Restart Interplay Transcode.

Message: Remote STP process failed: unexpected error occurred. (in "wait long GOP export" phase). Error occurs exactly at 50% completion of STP Encode process. Error message in Transfer client on AMS: for example,. "2012/09/05 19:46:22 16F4 TransferController::TransferError Error encountered in Session 1, (An unexpected error occured) () 25 0"

Message: Remote STP process failed: There must be an even number of audio channels for export, except for a one audio track export. (in "wait long GOP export" phase).

Problem with connection between AirSpeed Multi Stream (AMS) and ISIS shared storage.

The sequence has an odd number of audio tracks.

Check the connection and try to copy files from AMS to ISIS.

Use a sequence with an even number of audio tracks or set the audio mixdown option in the STP profile to Stereo.

Troubleshooting Send to Playback Problems

Problem or Error Message Probable Cause Solution

Message: STP service is not available.

Message: Unable to map TM Profile AirSpeed_name on TM Server AirSpeed_name to a resolution/project ID

Interplay Central Send to Playback Configuration Check List

Task Section Reference



Make sure the Interplay Central Distribution Service is installed and running.

The Interplay Central Middleware Service cannot find the Interplay Central Distribution Service.

• The Interplay Transfer server could be down.

• You selected an STP profile that does not use the playback device with the -HD option when attempting to send to playback an HD sequence.

Avid Interplay Common Services Installation and Configuration Guide. Also see

“Understanding the Send-to-Playback Components and Process” on page 22

Check the server name for the Interplay Central Distribution Service in the Interplay Production System Settings.

• Make sure Interplay Transfer is correctly configured and running on the AirSpeed server.

• For AirSpeed Multi Stream with the HD option there are usually two choices for Playback Device: one is the Airspeed_name and the other one is the Airspeed_name with -HD appended. For HD target resolutions you need to specify Airspeed_name-HD as the Playback Device in the STP profile.



Make sure the following Interplay Production components are installed, configured, and running correctly:

• Interplay Engine

• Interplay Media Services Engine

• Interplay Transcode

• STP Encode Service (for Long GOP formats)

• Interplay Transfer (if not using an AirSpeed or Air Speed Multi Stream server)

• Avid Service Framework

Avid Interplay Installation and Configuration Guide and other Interplay

Production documentation.

Troubleshooting Send to Playback Problems

Task Section Reference



Make sure iNEWS is correctly installed, configured, and running.

Make sure the playback server is installed, configured, and running correctly (AirSpeed, AirSpeed Multi Stream, or other)

Make sure the Send to Playback profiles are correct, for example,

• Make sure the ISIS workspace is correct

• For XD CAM (Long GOP) make sure the Long GOP option is selected.

Avid iNEWS documentation.

AirSpeed or AirSpeed Multi Stream documentation or third-party documentation.

“Configuring for Send to Playback” on page 22

Information to Provide to Support

If you cannot solve the problem, provide the following information to Avid support for further analysis.

Error message: The error message that is shown in Interplay Central after the failed STP job. Alternatively, the amount of progress when the STP job stops and times out without error.

Collect Tool: Run the Collect tool (one of the Avid System Diagnostic Tools):

1. Restart the Interplay Central Distribution Service in the Windows Service Manager. This will start a new log file STPService_00.log.

2. Note your system time.

3. Reproduce the problem.

4. Run the Collect tool and send the output along with the time the problem was reproduced.

If the Collect Tool is not available: If the Collect tool is not available, provide the following:

• Version numbers of the services running on the ICS Server:

On the ICS server run these commands:

cd /opt/avid/bin/ ./ics_version

Troubleshooting Mixdown Problems

The output will be similar to the following:

[root@mun-kvmicps14 bin]# ./ics_version UMS Version: 1.5.0.6 IPC Version: 1.5.0.17 ICPS Version: 1.5.0.6407889 ACS Version: 1.5.0.6407889 ICS installer: 1.5

• Version numbers of Interplay Central Distribution Service (CDS), Media Services Transcode, and Media Services STPEncode.

• The Interplay Central Distribution Service log from “C:\ProgramData\Avid\Interplay Central Distribution Service\STPService_00.log”

- Restart the Interplay Central Distribution Service in the Windows Service Manager.

This will start a new log file STPService_00.log.

- Note your system time

- Reproduce the problem

- Send the STPService_00.log from the above path and the system time you noted.

Troubleshooting Mixdown Problems

Use the following table to help you solve Interplay Central sequence mixdown problems.

Problem or Error Message Probable Cause Solution

Message: “Not all source media found or needed transcoding.”

The Interplay Transcode profile specifies a Transcode mode other than Mixdown

Use a profile that specifies Mixdown mode.

A User Management Utility Tools

The Interplay Central User Management Utility tools are programs that an administrator runs as

root

from a command line on the Linux server that is running the User Management service.

Special Characters

Be careful when using special characters in path names and when resetting the administrator password using this command line utility. Some characters will not be processed correctly.

If you need to use special characters such as

"/[]:;|=,+*< > ? &

parameter, enclose the parameter in either single quotes ( produce

para*meter

, type

"para*meter"

) or double quotes ("). For example, to

or an empty space in a

If you need to use quotes in a parameter, do the following:

• To produce double quotes within double quotes, use a backslash as an escape character. For example,

"para\"meter"

results in

para"meter.

• To produce a single quote within single quotes, use single quotes and a backslash as an escape character. For example,

'para'\''meter'

results in

para'meter

• For quotes that do not match the enclosing quotes, do not use an escape character. For example,

Commands

Utility Tool Command Options Description

avid-ums-reset-admin-password NEW_PASSWORD

avid-ums-statistics

"para'meter"

results in

para'meter

Resets the password for the default Interplay Central administrator account.

Returns Interplay Central User Management Service statistics.

Utility Tool Command Options Description

avid-ums-create-role ROLE_NAME

ROLE_DESCRIPTION

LICENSE

[LAYOUT1][LAYOUT2]...[OPTIONS]

-p, --admin-password <arg>

avid-ums-backup BACKUP_FILE [options]

-pp, --postgres-superuser-password <arg>

-pu, --postgres-superuser-name <arg>

avid-ums-restore BACKUP_FILE [options]

-pp, --postgres-superuser-password <arg>

-pu, --postgres-superuser-name <arg>

Creates a role and assigns licenses and layouts to the role. Specifying one or more layouts is optional.

Performs a backup of the UMS database to a file that can be restored later. This command can be used for manual backup or as part of an automated backup.

For instructions on backing up and restoring Interplay Central databases, see the Avid

Interplay Common Services Installation and Configuration Guide.

Restores the UMS database from the supplied file. If a user database already exists, it will be replaced by the restored one.

For information on a specific command, type the following:

[root]# avid-ums-[UTILITY_TOOL_NAME]

Interplay Central Glossary

Administrators group

A default group used for Interplay Central user management that contains users with administrative privileges.

active angle

In a group clip, the camera angle selected for single-angle view and the angle displayed when you add the clip to a sequence.

advanced sequence

A sequence you create in Interplay Central that includes a timeline with one video track and user-specified audio tracks. By default, these tracks are named NAT, SOT, and VO for use with iNEWS stories. However, you can rename these and use the sequence independently from an iNEWS story

angle

In a group clip, one of the individual clips, each of which has a different camera angle.

area

A section of the Interplay Central Web application. You can customize the application to reduce or expand the number of areas. Also referred to as a pane area.

asset

An object that you can use to create stories and sequences. There are different types of assets, such as video media, audio media, graphics, images, and text. Asset usually refers to objects or also lists of objects, such as rundowns, that are stored in an asset management database.

Asset mode

If you click the Asset button in the Media pane, you can view media for the currently loaded asset and use controls that apply specifically to assets, such as controls for setting In and Out points. Compare with the definition of

Output mode.

Assets pane

A pane in the client application that displays assets. These assets can result from a search or from browsing. Assets are displayed in a folder hierarchy, if applicable to the assets displayed.

audio follows video

An audio setting that allows the audio mapping for a track in a group clip to automatically “follow” any active angle change and use the audio from the new active angle.

authentication provider

A server that checks the credentials (user name and password) of a user and allows access. An Interplay Central administrator designates an authentication provider for imported users, such as a Windows Domain server.

basic sequence

A sequence you create in Interplay Central that includes a timeline with one video track and one audio track. This single audio track represents all source audio tracks. Typically you use it to create a simple sequence (sometimes referred to as a cut list or a shotlist).

Contacts list

In the Message bar, a list of iNEWS users from which you can select a recipient of a message.

Cue List

The area in the Script Editor in which the journalist adds or edits production cues and machine control events, such as those for a character generator (CG).

Details pane

A pane in the Users layout and the System Settings layout that displays information and settings for a selected item.

drop zone

The part of an area into which you can move a pane. Each area has five drop zones: center, top, bottom, left, and right.

edit while capture (EWC)

See Frame Chase editing.

facet

A subtopic of an iNEWS project that provides additional granularity. Any stories associated to a facet are automatically associated to that facet’s parent project. See also

Frame Chase editing

A feature that lets you view and edit media while it is being captured from a line feed or ingest device. Also known as edit while capture (EWC).

project.

group clip

ICS Zone

A master clip created in Media Composer or another Avid editing application by syncing a group of clips based on common source timecode, auxiliary timecode, or marks placed in the footage.

A means of configuring an ICS server and associated systems as a single entity. Configuring ICS servers as ICS Zones allows the servers to share a central User Management Service, however, sharing a single UMS across multiple ICS zones is not yet supported

Imported group

A default group used for Interplay Central user management that contains users imported from a Windows domain.

in-progress clip

A clip that is in the process of being captured. You can use in-progress clips in Frame Chase editing.

Interplay Central Middleware Service

One of the Interplay Central Services. It manages communications between Interplay Central workstations and back-end systems.

Interplay Central Distribution Service (ICDS)

An Interplay service that coordinates jobs with Avid Media Services for send to playback.

Interplay Central User Management Service

One of the Interplay Central Services. It provides the ability to create and manage users and groups and authenticate users across multiple systems.

Interplay Central Playback Service (ICPS)

One of the Interplay Central Services. It concurrently reads multiple media assets and sequences residing on an ISIS, and compresses that media for playback on Internet-connected clients.

Interplay Central Services (ICS)

A group of services that power Interplay Central. Interplay Central Services includes the following services:

• Interplay Central Middleware Service

• Interplay Central User Management Service

• Interplay Central Playback Service

• Interplay Message Bus

Interplay Message Bus

One of the Interplay Central Services. It provides a unified coupling layer for Interplay Central Services, as well as any other service or a client that wishes to integrate with the ICS framework.

Interplay Pulse layout

A layout that displays different options for publishing to multiple platforms. The layout includes the Social Message, Web Story, and Packages panes used for publishing media packages.

J-K-L play

The J-K-L keys on the keyboard allow you to play and shuttle through media at varying speeds. This feature is also referred to as three-button play or variable-speed play.

Launch pane

A pane in the client application from which you navigate to various locations. This pane displays remote file systems, local files systems, and other locations for assets.

Layout

A collection of panes designed for a specific purpose, such as a layout for journalists or a layout for administrators.

Layout selector

A list from which you select the layout that you want to work in.

L-cut

A split edit between two clips in which the video transition and the audio transition do not occur simultaneously. The audio transition can occur before the video transition or the video transition can occur before the audio transition.

locator

See marker.

Log layout

A layout that a media logger or journalist uses to view and create markers.

logging

Adding information to clips, subclips, and sequences. This information includes markers, restrictions, and text, which can be used for reference during story creation and media editing.

marker

An indicator added to a selected frame to mark a particular location in a clip, subclip, or sequence. Markers can be different colors and can be associated with user-defined text. Markers are displayed in the Media Timeline and marker text is displayed as an overlay in the Media viewer. Formerly called locator.

master clip

A media object that contains pointers to media files in which the actual digital video and audio data is stored.

Match Frame

A feature that lets you load a source clip, a portion of which is contained in a sequence.

Media controls

In the Media pane, controls that let you play and move through an asset and edit an asset for use in creating a sequence. Which controls are displayed depends on the selected asset.

Media pane

A pane in the client application in which you can view and edit media assets, using the Media controls.

Media viewer

The section of the Media pane used to view an asset.

Media Timeline

In the Media pane, a graphical representation of the length and time spans of an asset or sequence.

Media zoom bar

In the Media pane, a control located below the Media Timeline that lets you enlarge a section of the Media Timeline so you can work more easily with long clips. See also

Sequence zoom bar.

Message bar

A section of the client application in which you can send and receive messages. The Message bar consists of the To field, the Message field, and the Send button.

Menu bar

A section of the client application from which you can select various menu options.

Message History

In the Message bar, arrow buttons are provided to let you read recent messages. A numerical indicator appears when multiple unread messages exist.

Messages pane

A pane in the client application that displays a message box for sending both text messages and media asset links to other Interplay Central users. It also lists all received messages.

metadata

Data that describes an asset. Metadata includes properties, reservations, restrictions, and other information.

Metadata pane

A pane that displays properties that are associated with a selected asset in the Interplay Production database, such as Start Timecode or Comments.

mixdown

A process in which multiple video tracks, multiple audio tracks, and effects are combined into a new master clip with one video track and a reduced number of audio tracks.

NAT (natural sound)

Audio recorded at the same time as the video, often by a microphone built in to a camera. Compare with the definition of

SOT (sound on tape).

Output mode

If you click the Output button in the Media pane, you can view media for the currently loaded sequence and use controls that apply specifically to sequences, such as voice-over controls. Compare with the definition of

package

In Avid Interplay Pulse, a collection of text (messages or stories), images, video, and audio, all associated with a common iNEWS story and Interplay Production master clip or sequence.

Packages pane

A pane in the client application that displays a history of packages ready for publication and already published. The pane also allows you to review and approve packages submitted for publication.

pagination

A system setting the specifies the maximum number of items listed in the Queue/Story pane or the Project/Story pane.

Asset mode.

pane

A section of the Interplay Central Web application. An area contains one or more panes. Multiple panes can be layered within an area, with the names of each pane appearing on tabs that the user can select to view.

Pane menu

A menu of commands that are available for each pane. To access the menu, click the Pane Menu button.

position indicator

A vertical bar in the Media Timeline that indicates the location of the frame displayed in the Media viewer. The Sequence Timeline also includes a position indicator, which can be vertical or horizontal, depending on the orientation of the Sequence pane. You can drag the position indicator to scrub through a clip or sequence.

presenter mode

A feature of the Interplay Central tablet application lets users view a show’s scripts in a page-by-page layout, similar to printed scripts used by news presenters.

production cue

An object in an iNEWS story that provides important information to technical staff as well as machine control commands for devices, such as character generators.

Progress pane

A pane in the client application that displays the progress and status of Interplay Central processes such as sequence mixdown and send to playback.

Project/Story pane

A pane in the client application that displays the contents of a project, its facets, and any associated stories.

project

An iNEWS term for a group of stories categorized by topic so that news teams working on a particular topic can find everything related to it in a single place. See also

facet.

Queue/Story pane

A pane in the client application that displays the contents of a queue with the contents of the story, including the story form.

queue

A subfolder in an iNEWS database that contains stories.

read-only sequence

A sequence that you open from an Interplay Production folder but cannot edit or save because you do not have a read/write role for the folder. You can play the sequence but you cannot edit or save it. See also

uneditable sequence.

100

Pinnacle Systems Interplay Central - 1.8 Administrator’s Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Using This Guide

Symbols and Conventions

If You Need Help

Avid Training Services

The Administrator Account

Signing In to Interplay Central

Configuring System Settings

Configuring Interplay Central for Sharing Messages

Configuring Message Archiving

Configuring E-Mail Forwarding

Configuring a Session Timeout

Configuring for Send to Playback

Understanding the Send-to-Playback Components and Process

Creating or Editing a Send-to-Playback Profile

Send-to-Playback Profile Examples

Configuring Settings in the Interplay Production Administrator

2 Interplay Central User Management

Opening the Users Layout

The Users Layout

Understanding Users and Groups

Available Layouts: Administrators and Users

Managing Users and Groups

Importing Users

Creating a New User or Editing User Details

Creating a New Group or Editing Group Details

Adding a User to a Group

Removing a User from a Group

Removing Groups from Groups

Adding or Removing Group Membership Through Selection in a Window

Understanding the Unassigned Group

Deleting Users and Groups

Changing Passwords

Creating, Deleting, and Assigning Roles

Default Roles

Interplay Central Client Licensing

Creating and Deleting Roles

Assigning Roles

Displaying Information in the Details Pane

Searching for Users or Groups

Viewing and Ending Active Sessions

3 Monitoring and Troubleshooting

Log Files

Troubleshooting Send to Playback Problems

Troubleshooting Mixdown Problems

A User Management Utility Tools

Interplay Central Glossary