Pinnacle Systems Interplay Capture - 1.0 Installation Manual

Avid® Interplay® Capture

Installation and Administration Guide

Legal Notices

Product specifications are subject to change without notice and do not represent a commitment on the par t of Avid Technology, Inc.

This product is subject to the terms and conditions of a software license agreement provided with the software. The product may only be used in accordance with the license agreement.

Avid products or portions thereof are protected by one or more of the following United States Patents: 5,267,351; 5,309,528; 5,355,450; 5,396,594; 5,440,348; 5,467,288; 5,513,375; 5,528,310; 5,557,423; 5,577,190; 5,584,006; 5,640,601; 5,644,364; 5,654,737; 5,724,605; 5,726,717; 5,745,637; 5,752,029; 5,754,851; 5,799,150; 5,812,216; 5,828,678; 5,842,014; 5,852,435; 5,986,584; 5,999,406; 6,038,573; 6,061,758; 6,069,668; 6,141,007; 6,211,869; 6,532,043; 6,546,190; 6,596,031; 6,636,869; 6,747,705; 6,763,523; 6,766,357; 6,813,622; 6,847,373; 7,081,900; RE40,107; 7,403,561; 7,433,519; 7,671,871; D352,278; D372,478; D373,778; D392,267; D392,268; D392,269; D395,291; D396,853; D398,912. Other patents are pending.

Avid products or portions thereof are protected by one or more of the following European Patents: 0506870; 0635188; 0674414; 0694243; 0752174; 0895623; 1111910; 1629675. Other patents are pending.

This document is protected under copyright law. An authorized licensee of [product name] may reproduce this publication for the licensee’s own use in learning how to use the software. This document may not be reproduced or distributed, in whole or in part, for commercial purposes, such as selling copies of this document or providing support or educational services to others. This document is supplied as a guide for [product name]. Reasonable care has been taken in preparing the information it contains. However, this document may contain omissions, technical inaccuracies, or typographical errors. Avid Technology, Inc. does not accept responsibility of any kind for customers’ losses due to the use of this document. Product specifications are subject to change without notice.

The following disclaimer is required by Apple Computer, Inc.:

APPLE COMPUTER, INC. MAKES NO WARRANTIES WHATSOEVER, EITHER EXPRESS OR IMPLIED, REGARDING THIS PRODUCT, INCLUDING WARRANTIES WITH RESPECT TO ITS MERCHANTABILITY OR ITS FITNESS FOR ANY PARTICULAR PURPOSE. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY PROVIDES YOU WITH SPECIFIC LEGAL RIGHTS. THERE MAY BE OTHER RIGHTS THAT YOU MAY HAVE WHICH VARY FROM STATE TO STATE.

The following disclaimer is required by Sam Leffler and Silicon Graphics, Inc. for the use of their TIFF library:

Permission to use, copy, modify, distribute, and sell this software [i.e., the TIFF library] and its documentation for any purpose is hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in all copies of the software and related documentation, and (ii) the names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific, prior written permission of Sam Leffler and Silicon Graphics.

THE SOFTWARE IS PROVIDED “AS-IS” AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.

The following disclaimer is required by the Independent JPEG Group:

This software is based in par t on the work of the Independent JPEG Group.

This Software may contain components licensed under the following conditions:

Redistribution and use in source and binary forms are permitted provided that the above copyright notice and this paragraph are duplicated in all such forms and that any documentation, advertising materials, and other materials related to such distribution and use acknowledge that the software was developed by the University of California, Berkeley. The name of the University may not be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED ``AS IS'' AND WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Permission to use, copy, modify, and distribute this software and its documentation for any purpose and without fee is hereby granted, provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation. This software is provided "as is" without express or implied warranty.

Permission to use, copy, modify, distribute, and sell this software for any purpose is hereby granted without fee, provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation, and that the name of Daniel Dardailler not be used in advertising or publicity pertaining to distribution of the software without specific, written prior permission. Daniel Dardailler makes no representations about the suitability of this software for any purpose. It is provided "as is" without express or implied warranty.

Permission to use, copy, modify, and distribute this software for any purpose without fee is hereby granted, provided that this entire notice is included in all copies of any software which is or includes a copy or modification of this software and in all copies of the suppor ting documentation for such software.

THIS SOFTWARE IS BEING PROVIDED "AS IS", WITHOUT ANY EXPRESS OR IMPLIED WARRANTY. IN PARTICULAR, NEITHER THE AUTHOR NOR AT&T MAKES ANY REPRESENTATION OR WARRANTY OF ANY KIND CONCERNING THE MERCHANTABILITY OF THIS SOFTWARE OR ITS FITNESS FOR ANY PARTICULAR PURPOSE.

This product includes software developed by the University of California, Berkeley and its contributors.

The following disclaimer is required by Nexidia Inc.:

Manufactured under license from the Georgia Tech Research Corporation, U.S.A. Patent Pending.

The following disclaimer is required by Paradigm Matrix:

Portions of this software licensed from Paradigm Matrix.

The following disclaimer is required by Ray Sauers Associates, Inc.:

“Install-It” is licensed from Ray Sauers Associates, Inc. End-User is prohibited from taking any action to derive a source code equivalent of “Install-It,” including by reverse assembly or reverse compilation, Ray Sauers Associates, Inc. shall in no event be liable for any damages resulting from reseller’s failure to perform reseller’s obligation; or any damages arising from use or operation of reseller’s products or the software; or any other damages, including but not limited to, incidental, direct, indirect, special or consequential Damages including lost profits, or damages resulting from loss of use or inability to use reseller’s products or the software for any reason including copyright or patent infringement, or lost data, even if Ray Sauers Associates has been advised, knew or should have known of the possibility of such damages.

The following disclaimer is required by Videomedia, Inc.:

“Videomedia, Inc. makes no warranties whatsoever, either express or implied, regarding this product, including warranties with respect to its merchantability or its fitness for any particular purpose.”

“This software contains V-LAN ver. 3.0 Command Protocols which communicate with V-LAN ver. 3.0 products developed by Videomedia, Inc. and V-LAN ver. 3.0 compatible products developed by third parties under license from Videomedia, Inc. Use of this software will allow “frame accurate” editing control of applicable videotape recorder decks, videodisc recorders/players and the like.”

The following disclaimer is required by Altura Software, Inc. for the use of its Mac2Win software and Sample Source Code:

The following disclaimer is required by Ultimatte Corporation:

Certain real-time compositing capabilities are provided under a license of such technology from Ultimatte Corporation and are subject to copyright protection.

The following disclaimer is required by 3Prong.com Inc.:

Certain waveform and vector monitoring capabilities are provided under a license from 3Prong.com Inc.

The following disclaimer is required by Interplay Entertainment Corp.:

The “Interplay” name is used with the permission of Interplay Entertainment Corp., which bears no responsibility for Avid products.

This product includes portions of the Alloy Look & Feel software from Incors GmbH.

This product includes software developed by the Apache Software Foundation (http://www.apache.org/).

This product may include the JCifs library, for which the following notice applies:

Avid Interplay contains components licensed from LavanTech. These components may only be used as part of and in connection with Avid Interplay.

Attn. Government User(s). Restricted Rights Legend

U.S. GOVERNMENT RESTRICTED RIGHTS. This Software and its documentation are “commercial computer software” or “commercial computer software documentation.” In the event that such Software or documentation is acquired by or on behalf of a unit or agency of the U.S. Government, all rights with respect to this Software and documentation are subject to the terms of the License Agreement, pursuant to FAR §12.212(a) and/or DFARS §227.7202-1(a), as applicable.

Trademarks

003, 192 Digital I/O, 192 I/O, 96 I/O, 96i I/O, Adrenaline, AirSpeed, ALEX, Alienbrain, AME, AniMatte, Archive, Archive II, Assistant Station, AudioPages, AudioStation, AutoLoop, AutoSync, Avid, Avid Active, Avid Advanced Response, Avid DNA, Avid DNxcel, Avid DNxHD, Avid DS Assist Station, Avid Liquid, Avid Media Engine, Avid Media Processor, Avid MEDIArray, Avid Mojo, Avid Remote Response, Avid Unity, Avid Unity ISIS, Avid VideoRAID, AvidRAID, AvidShare, AVIDstripe, AVX, Axiom, Beat Detective, Beauty Without The Bandwidth, Beyond Reality, BF Essentials, Bomb Factory, Boom, Bruno, C|24, CaptureManager, ChromaCurve, ChromaWheel, Cineractive Engine, Cineractive Player, Cineractive Viewer, Color Conductor, Command|24, Command|8, Conectiv, Control|24, Cosmonaut Voice, CountDown, d2, d3, DAE, Dazzle, Dazzle Digital Video Creator, D-Command, D-Control, Deko, DekoCast, D-Fi, D-fx, Digi 003, DigiBase, DigiDelivery, Digidesign, Digidesign Audio Engine, Digidesign Development Partners, Digidesign Intelligent Noise Reduction, Digidesign TDM Bus, DigiLink, DigiMeter, DigiPanner, DigiProNet, DigiRack, DigiSerial, DigiSnake, DigiSystem, Digital Choreography, Digital Nonlinear Accelerator, DigiTest, DigiTranslator, DigiWear, DINR, DNxchange, DPP-1, D-Show, DSP Manager, DS-StorageCalc, DV Toolkit, DVD Complete, D-Verb, Eleven, EM, Euphonix, EUCON, EveryPhase, Expander, ExpertRender, Fader Pack, Fairchild, FastBreak, Fast Track, Film Cutter, FilmScribe, Flexevent, FluidMotion, Frame Chase, FXDeko, HD Core, HD Process, HDPack, Home-to-Hollywood, HYBRID, HyperControl, HyperSPACE, HyperSPACE HDCAM, iKnowledge, Image Independence, Impact, Improv, iNEWS, iNEWS Assign, iNEWS ControlAir, Instantwrite, Instinct, Intelligent Content Management, Intelligent Digital Actor Technology, IntelliRender, Intelli-Sat, Intelli-sat Broadcasting Recording Manager, InterFX, Interplay, inTONE, Intraframe, iS Expander, ISIS, IsoSync, iS9, iS18, iS23, iS36, ISIS, IsoSync, KeyRig, KeyStudio, LaunchPad, LeaderPlus, LFX, Lightning, Link & Sync, ListSync, LKT-200, Lo-Fi, Luna, MachineControl, Magic Mask, Make Anything Hollywood, make manage move | media, Marquee, MassivePack, Massive Pack Pro, M-Audio, M-Audio Micro, Maxim, Mbox, Media Composer, MediaFlow, MediaLog, MediaMatch, MediaMix, Media Reader, Media Recorder, MEDIArray, MediaServer, MediaShare, MetaFuze, MetaSync, MicroTrack, MIDI I/O, Midiman, Mix Rack, MixLab, Moviebox, Moviestar, MultiShell, NaturalMatch, NewsCutter, NewsView, Nitris, NL3D, NLP, Nova, NRV-10 interFX, NSDOS, NSWIN, Octane, OMF, OMF Interchange, OMM, OnDVD, Open Media Framework, Open Media Management, Ozone, Ozonic, Painterly Effects, Palladium, Personal Q, PET, Pinnacle, Pinnacle DistanTV, Pinnacle GenieBox, Pinnacle HomeMusic, Pinnacle MediaSuite, Pinnacle Mobile Media, Pinnacle Scorefitter, Pinnacle Studio, Pinnacle Studio MovieBoard, Pinnacle Systems, Pinnacle VideoSpin, Podcast Factory, PowerSwap, PRE, ProControl, ProEncode, Profiler, Pro Tools LE, Pro Tools M-Powered, Pro Transfer, Pro Tools, QuickPunch, QuietDrive, Realtime Motion Synthesis, Recti-Fi, Reel Tape Delay, Reel Tape Flanger, Reel Tape Saturation, Reprise, Res Rocket Surfer, Reso, RetroLoop, Reverb One, ReVibe, Revolution, rS9, rS18, RTAS, Salesview, Sci-Fi, Scorch, Scorefitter, ScriptSync, SecureProductionEnvironment, Serv|LT, Ser v|GT, Session, Shape-to-Shape, ShuttleCase, Sibelius, SIDON, SimulPlay,

SimulRecord, Slightly Rude Compressor, Smack!, Soft SampleCell, Soft-Clip Limiter, Solaris, SoundReplacer, SPACE, SPACEShift, SpectraGraph, SpectraMatte, SteadyGlide, Streamfactory, Streamgenie, StreamRAID, Strike, Structure, Studiophile, SubCap, Sundance Digital, Sundance, SurroundScope, Symphony, SYNC HD, Synchronic, SynchroScope, SYNC I/O, Syntax, TDM FlexCable, TechFlix, Tel-Ray, Thunder, Titansync, Titan, TL Aggro, TL AutoPan, TL Drum Rehab, TL Everyphase, TL Fauxlder, TL In Tune, TL MasterMeter, TL Metro, TL Space, TL Utilities, tools for storytellers, Torq, Torq Xponent, Transfuser, Transit, TransJammer, Trigger Finger, Trillium Lane Labs, TruTouch, UnityRAID, Vari-Fi, Velvet, Video the Web Way, VideoRAID, VideoSPACE, VideoSpin, VTEM, Work-N-Play, Xdeck, X-Form, Xmon, XPAND!, Xponent, X-Session, and X-Session Pro are either registered trademarks or trademarks of Avid Technology, Inc. in the United States and/or other countries.

Footage

Arri — Courtesy of Arri/Fauer — John Fauer, Inc. Bell South “Anticipation” — Courtesy of Two Headed Monster — Tucker/Wayne Atlanta/GMS. Canyonlands — Courtesy of the National Park Ser vice/Department of the Interior. Eco Challenge British Columbia — Courtesy of Eco Challenge Lifestyles, Inc., All Rights Reserved. Eco Challenge Morocco — Courtesy of Discovery Communications, Inc. It’s Shuttletime — Courtesy of BCP & Canadian Airlines. Nestlé Coffee Crisp — Courtesy of MacLaren McCann Canada. Saturn “Calvin Egg” — Courtesy of Cossette Communications. “Tigers: Tracking a Legend” — Courtesy of www.wildlifeworlds.com, Carol Amore, Executive Producer. "The Big Swell" — Cour tesy of Swell Pictures, Inc. Windhorse — Courtesy of Paul Wagner Productions.

Arizona Images — KNTV Production — Courtesy of Granite Broadcasting, Inc., Editor/Producer Br yan Foote. Canyonlands — Courtesy of the National Park Ser vice/Department of the Interior. Ice Island — Courtesy of Kurtis Productions, Ltd. Tornados + Belle Isle footage — Courtesy of KWTV News 9. WCAU Fire Story — Courtesy of NBC-10, Philadelphia, PA. Women in Sports – Paragliding — Courtesy of Legendary Enter tainment, Inc.

News material provided by WFTV Television Inc.

GOT FOOTAGE?

Editors — Filmmakers — Special Effects Artists — Game Developers — Animators — Educators — Broadcasters — Content creators of every genre — Just finished an incredible project and want to share it with the world?

Send us your reels and we may use your footage in our show reel or demo!*

For a copy of our release and Avid’s mailing address, go to www.avid.com/footage.

*Note: Avid cannot guarantee the use of materials submitted.

Avid Interplay Capture Installation and Administration Guide • 0130-30666-01 Rev A• Created 4/20/11 • This document is distributed by Avid in online (electronic) form only, and is not available for purchase in printed form.

Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Symbols and Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

If You Need Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Avid Training Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Chapter 1 Introduction to Avid Interplay Capture . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Architecture and Workflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

The User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Menu Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Status Bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Support Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Chapter 2 Capture Server Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

System Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Checklist: Pre-Installation Preparations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Gather Site Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Prerequisite and Optional Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Checklist: Prepare the Interplay Capture Server Operating System . . . . . . . . . 34

Configuring Network Teaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

AirSpeed Multi Stream Network Teaming . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Adrienne Timecode Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Checklist: Set up the VTR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Configuring the Digi Serial Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Digi Port Server Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Serial Port Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Serial Device Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

COM Port Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

VTR Channel Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Checklist: Interplay Capture Server Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Avid Service Framework Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Installing Avid License Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Installing Capture Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Plug-in Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Capture Client Installation on the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Router Control Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Capture Database in Interplay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Chapter 3 Capture Server Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Checklist: Capture Server Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Configuring the Capture Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Configuring the Avid Interplay Shared Storage Service . . . . . . . . . . . . . . . . . . 64

Interplay Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Configuring the Avid Route Engine Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Route Confidence Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Manual Routing of a Source to an External Monitor. . . . . . . . . . . . . . . . . . 71

Assign an External Monitor to a Recording . . . . . . . . . . . . . . . . . . . . . . . . 73

Route the First Source to Default Source Monitor . . . . . . . . . . . . . . . . . . . 74

Configuring the Avid Time Synchronization Service . . . . . . . . . . . . . . . . . . . . . 75

Configuring the Interplay Capture License . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Adding the Temporary Capture License. . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Generate an Activation File for a Full Capture License . . . . . . . . . . . . . . . 79

Add the Permanent Capture License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Configuring Device Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

AirSpeed Device Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Low-Resolution Encoder Device Service . . . . . . . . . . . . . . . . . . . . . . . . . . 83

AirSpeed Multi Stream Device Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Low-Resolution Encoder VMOPTIONS Settings . . . . . . . . . . . . . . . . . . . . 89

VTR Device Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Interplay Administrator Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Capture Settings Section. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

General Settings Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Channels Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Channel Pools Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Ancillary Data for Channel Pools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Ingest Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Ingest Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Aspect Ratio Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Chapter 4 Capture Workstation Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Installing Applications and Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Installing Client Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Interplay Administrator Plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Chapter 5 Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Main Interplay Capture Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Avid Interplay Capture Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Avid Interplay Capture Clip Manager Service . . . . . . . . . . . . . . . . . . . . . . . . . 110

Avid Interplay Shared Storage Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Avid Route Engine Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Avid Capture Web Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Device Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Avid Service Framework Applications & Services. . . . . . . . . . . . . . . . . . . . . . . . . . 112

Avid Monitoring Gateway Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Time Synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Redundancy/Failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Service Redundancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Viewing the Status of Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Starting and Stopping Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Chapter 6 Shared Storage Service Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 121

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Configuring the Shared Storage Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Viewing Shared Storage Service Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Discovery Status Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Shared Storage Service Overview Section . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

<Server Hostname> Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Chapter 7 System Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Status Bar Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Record Controller Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Data Store Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Monitoring Service Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Avid Health Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Viewing Capture Service Health. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Database Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Channels Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

System Data Section. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Ingest System Information Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Record Controllers Information Section. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Schedule Information Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Channel Pool Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Device Health. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Workspace Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Channel Allocation Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Field Validation Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

License Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Viewing Shared Storage Service Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Shared Storage Service Overview Section . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

<Shared Storage Server Hostname> Section . . . . . . . . . . . . . . . . . . . . . . . . . 148

Shared Storage Service Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Viewing Route Engine Service Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Plug-in Information Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Viewing Device Services Health. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Chapter 8 Capture Web Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Installing Capture Web Service (Remote API) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Redundancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Changing the Web Service Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Chapter 9 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Master Clips and Device Clips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Master Clip Creation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Device Clip Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Failed Transfers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Using the Support Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Standard Information to Include Regardless of Issue . . . . . . . . . . . . . . . . . . . 166

VTR Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

VTR Timecode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Source VTR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Clips From Source VTR Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Avid Interplay Capture Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Opening the Monitoring application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Menu bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Status Bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Customizing the Interplay Capture Monitor Application . . . . . . . . . . . . . . . . . . 171

Router Crosspoints Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Route Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Channels Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Viewing Details and Clearing Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Channel Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Channel Failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Starting the Route Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

System Diagnostics Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Using This Guide

Congratulations on your purchase of Avid Interplay Capture. Avid Interplay Capture is a newsroom ingest tool that enables automated recordings. It is comprised of individual applications, which allow you to schedule and monitor recordings, and to capture video from a video feed or VTR. Capture stores its schedule and other metadata in the Interplay database, which allows for easy access to the captured material within the Interplay work environment.

This guide contains all the task-oriented instructions, conceptual information, and reference material you need to install and administer your Avid Interplay Capture software.

This guide is intended for those personnel charged with setting up and maintaining the Avid Interplay Capture system.

Unless noted otherwise, the material in this document applies to the Windows XP operating system.The screen shots in this document were captured on a Windows XP system.

The documentation describes the features and hardware of all models. Therefore, your

system might not contain certain features and hardware that are covered in the documentation.

Symbols and Conventions

Avid documentation uses the following symbols and conventions:

Symbol or Convention Meaning or Action

A note provides important related information, reminders, recommendations, and strong suggestions.

A caution means that a specific action you take could cause harm to your computer or cause you to lose data.

A warning describes an action that could cause you physical harm. Follow the guidelines in this document or on the unit itself when handling electrical equipment.

Symbol or Convention Meaning or Action

> This symbol indicates menu commands (and subcommands) in the

order you select them. For example, File > Import means to open the File menu and then select the Import command.

This symbol indicates a single-step procedure. Multiple arrows in a list indicate that you perform one of the actions listed.

(Windows), (Windows only)

Bold font Bold font is primarily used in task instructions to identify user interface

Italic font Italic font is used to emphasize certain words and to indicate variables.

Courier Bold font

Ctrl+key or mouse action Press and hold the first key while you press the last key or perform the

If You Need Help

If you are having trouble using your Avid product:

1. Retry the action, carefully following the instructions given for that task in this guide. It is especially important to check each step of your workflow.

2. Check the latest information that might have become available after the documentation was published:

- If the latest information for your Avid product is provided as printed release notes,

they are shipped with your application and are also available online.

- If the latest information for your Avid product is provided as a ReadMe file, it is

supplied on your Avid installation CD or DVD as a PDF document (README_product.pdf) and is also available online.

This text indicates that the information applies only to the specified operating system.

items and keyboard sequences.

Courier Bold font identifies text that you type.

mouse action. For example, Command+Option+C or Ctrl+drag.

You should always check online for the most up-to-date release notes or ReadMe because the online version is updated whenever new information becomes available. To view these online versions, select ReadMe from the Help menu, or visit

the Knowledge Base at www.avid.com/readme.

3. Check the documentation that came with your Avid application or your hardware for maintenance or hardware-related issues.

4. Visit the online Knowledge Base at www.avid.com/onlinesupport. Online services are available 24 hours per day, 7 days per week. Search this online Knowledge Base to find answers, to view error messages, to access troubleshooting tips, to download updates, and to read or join online message-board discussions.

Avid Training Services

Avid makes lifelong learning, career advancement, and personal development easy and convenient. Avid understands that the knowledge you need to differentiate yourself is always changing, and Avid continually updates course content and offers new training delivery methods that accommodate your pressured and competitive work environment.

To learn about Avid's new online learning environment, Avid Learning Excellerator™ (ALEX), visit http://learn.avid.com.

For information on courses/schedules, training centers, certifications, courseware, and books, please visit www.avid.com/training or call Avid Sales at 800-949-AVID (800-949-2843).

Avid Training Services

1 Introduction to Avid Interplay Capture

The following provides an overview of the Avid Interplay Capture system, its workflow, and user interface.

This chapter contains the following main sections:

• Overview

- Architecture and Workflow

- Features

• The User Interface

• Support Dialog Box

1 Introduction to Avid Interplay Capture

Overview

Interplay Capture is a newsroom ingest tool that enables automated recordings. It contains individual applications, which allow you to schedule and monitor recordings. Capture stores its schedule and other metadata in the Interplay database, which allows for easy access to the captured material within the Interplay work environment.

The Capture system works with Avid Service Framework applications and services to ensure you always have the best system performance. These applications and services provide health monitoring, diagnostics, and discovery so users and system administrators can monitor the system and sub-system health, as well as the health of connected devices and channels.

As an option, Capture can use Avid Router Control to dynamically route media from sources to destinations. Sources are routed to particular destinations, which may be devices configured to be controlled by Capture, such as Avid AirSpeed, Avid AirSpeed Multi Stream, Avid Interplay Low-res encoders or VTR tape decks.

Architecture and Workflow

The Avid Interplay Capture broadcast news workflow starts with the ability to control the capture of ingest feeds from any source, such as satellite downlinks, microwave relays, field tapes, and studio input. Capture also provides user rights management for ingest. The Capture system includes channel pools and dynamic channel allocation, which helps automate some resource management tasks, and adds another layer of fault tolerance. It has the ability to create pools of channels for specific assignment, such as a channel pool used only for “sports”. A pool could also be specified by format or resolution, such as “720p”. Since Capture has redundant services, mirrored channels, and channel failover, the risk for system failure is minimized.

Capture interfaces with a wide range of industry standard components, allowing for easy, simultaneous control of routers, VTRs and video servers. The Schedule application provides users a way to schedule recordings in advance, on a single day or on recurring days. Users can also perform instant recordings by ensuring the synchronous start of multiple ingest devices—for late-breaking news events.

Overview

Features

The Avid Interplay Capture system provides the features described in the following table:

Feature Description

Shared Interplay Database Capture stores a complete copy of its database, settings, and user

permissions in the Interplay database.

1 Introduction to Avid Interplay Capture

Feature (Continued) Description (Continued)

Interplay Authentication All Interplay users can log into Capture because Capture uses Interplay

authentication methods. Capture user permissions, such as whether or not a user can modify the recording schedule, are set in Interplay.

Interplay Clip Capture creates its own Interplay clip that groups all resolutions, mirrors,

and recovered clips into one master clip that represents a recording as a whole.

Interplay Master Clip Metadata Updates

Capture can update the metadata in the Interplay master clip. If a change is made to a recording’s name in Capture, the updated name is reflected in the master clip.

Transfer Status Capture reports the transfer status of clips from the ingest device to the

shared storage. Capture reports the transfer status per clip, and as a summary status for all clips, in a recording on the timeline.

Interplay Check-in Status Capture reports the Interplay check-in status of clips from the ingest device

to Interplay. It reports the check-in status per clip and as a summary status for all clips in a recording on the timeline.

Clip Retransfers A user can initiate a retransfer of clips back to Shared Storage (ISIS) and

Interplay from the ingest device.

Automated Clip Deletion Capture can delete clips and media off Interplay and Shared storage (ISIS)

after a set amount of time. Reserved media does not get deleted.

Multi-resolution Recordings Multi-resolution recordings can be enabled, per recording, for proxy editing

workflows. This results in two clips of different resolutions associated with the same master clip in Interplay.

Mirrored Recordings Mirroring can be enabled, per recording, for hot channel redundancy. This

results in two clips of the same resolution associated with the same master clip in Interplay.

Multi-Source Recordings Multi-source, sometimes referred to as Multi-cam, can be enabled, per

recording, for managing multiple sources, which share the same scheduled start and end times, in the same recording. This results in separate master clips for each source. Later, the editor can link the source master clips together to continue a multi-cam workflow.

Recurring Recordings Recordings can be set to recur on a scheduled interval of daily, weekly or

monthly.

Segmented Recordings Recordings can be set to segment at a user defined interval. For instance, a

24 hour recording could be segmented into 1 hour master clips.

Overview

Feature (Continued) Description (Continued)

Recording Templates Templates can be created from recordings that contain some, or all, required

metadata. These templates can be used when making future recordings to populate the saved set of recording metadata.

Recording Favorites Favorites are a per user preference that can be saved and reused.

Instant Recordings Favorites can be setup as instant recordings. Instant recordings begin

recording immediately if there is an available channel for the recording.

Dual Monitor support User preferences set for Capture can remember multiple monitor screen

layouts.

Time Boundaries The Schedule panel in Capture allows scheduling and viewing recordings

over midnight and other common time boundaries.

Quick Recording Turnaround Capture recordings can be scheduled as near in the future as the user

requests. No artificial two minute block for schedule recordings.

Workspace Steering Users can specify, per recording and per channel, the workspace to which

media is transferred. This is dynamically set from Capture and does not require pre setting destination templates on the ingest device.

Cloned Recordings Recordings can be cloned, or copied. When cloning a recording, all metadata

for the recording is duplicated to another recording. This enables a user to quickly setup a recording, when one already exists, which contains all metadata they need.

Interplay Capture Monitor Interplay Capture Monitor is an administrative application for monitoring all

channels and crosspoints configured in the Capture and Router Control environment.

Recording Health Capture reports problems to users by recording health. Recording health is

indicated to the user by displaying a warning or critical icon. Examples of recording health include invalid metadata or over allocation of channels.

Channel Pool Health Capture reports problems with channels through channel pool health.

Channel pool health is indicated to the user by displaying a warning or critical icon. Examples of channel pool health include channel offline, ingest device disk space low, or missing router destination.

Shared Storage Health Capture reports problems with shared storage workspaces through shared

storage health. Health is indicated by a warning or critical icon. Shared storage health indicates when disk space on workspaces is low.

System Health Capture reports problems with the overall system through system health.

System health is indicated by a warning or critical icon. System health includes a summary of all other health as well as additional system functions like data store and record controller connectivity.

1 Introduction to Avid Interplay Capture

Feature (Continued) Description (Continued)

System Diagnostics Capture uses the Avid Service Framework Diagnostic application to store all

logs.These granular logs are extremely useful when troubleshooting any issues.

Recording Clip History Each Capture recording keeps a history of all of the clips it checked into

Interplay.

Channel Pools Capture groups channels together in channel pools. When it starts, a

recording automatically selects a healthy channel from the pool.

Channel Pool Conflict Resolution If a channel failure were to occur during a recording, an available healthy

channel from the pool is started and continues the recording.

VTR Destination Capture can be configured to have a VTR as a destination. This is designed

to be a backup ingest option.

Capture Service Redundancy The Capture service,which contains the data store and record controller, uses

the Avid Service Framework redundancy. Avid supports up to two Capture services in the Interplay workgroup.

Shared Storage Service Redundancy

Route Engine Service Redundancy

Capture Web Service The Remote API allows third party applications to create, modify, and delete

The Shared Storage service uses the Avid Service Framework redundancy. framework. Avid supports up to two Shared Storage services in the Interplay workgroup.

The Route Engine service uses the Avid Service Framework redundancy. Avid supports up to two Route Engine services in the Interplay workgroup.

recordings. As well receive notifications of updates to recordings.

The User Interface

The Capture user interface contains panels, menus, status bar, and convenient controls some of which are shown in the following example.

The User Interface

The following shows an example of the Avid Capture Monitor application user interface.

1 Introduction to Avid Interplay Capture

Panels

Panels are components that appear in the application and provide information in various ways as well as tools and controls, which help you use the panels effectively. The Capture window contains panels that you can dock, undock, move, resize, or even hide from view. You can autohide the panels on a side of the window, where they can appear if you move the mouse pointer that area. Each panel is easily identified by the name appearing in its title bar as shown in the following Alerts panel example.

The User Interface

Another panel available in the Avid Capture Schedule application is the Interplay directory panel, shown in the following illustration.

For more information about the panels, including the Interplay directory panel, see the Avid Interplay Capture User’s Guide.

Menu Bar

Each Capture application has a menu bar that contains some or all of the following menus:

• File

•View

1 Introduction to Avid Interplay Capture

• Tools

•Help

The following table describes the menus, options and shortcut keys for the Avid Interplay Capture Schedule application.

Schedule Application Menu Submenu Shortcut Keys Description

File New Ctrl+N Opens the Schedule Item Detail panel.

New Default Ctrl+Shift+N Opens the Schedule Item Detail panel but

skips the template chooser dialog box (Same as selecting File > New and pressing the Skip button on the template chooser dialog box.) The Schedule Item Detail panel opens with default values in some of the fields.

Save Ctrl+S Saves changes to the currently selected

recording.

Save as Template Saves this recording as a template to use for

other recordings.

Exit Closes the Capture application.

View Alerts Ctrl+Shift+A Displays the Alerts panel.

Calendar Ctrl+Shift+D Displays the Calendar panel.

Clock Ctrl+Shift+K Displays the Clock panel.

Favorites Ctrl+Shift+F Displays the Favorites panel.

Interplay Ctrl+Shift+I Displays the Interplay directory panel.

Schedule Ctrl+Shift+T Displays the Schedule timeline panel.

VTR Session Displays the VTR Session panel.

Sources Ctrl+Shift+R Displays the Sources panel.

Channel Pools Ctrl+Shift+P Displays the Channel Pools panel.

Control Ctrl+Shift+C Displays the Control panel.

VTR Sources Displays the VTR Sources panel.

Status Bar Displays the Status Bar.

The User Interface

Schedule Application Menu

Tools Options Opens the Options dialog box. These

Help Help Displays the help system.

Submenu (Continued) Shortcut Keys Description (Continued)

options apply to the current user only. They do not affect other users or the behavior of the system.

Diagnostics Displays the Diagnostics panel.

Support Opens the Support dialog box.

About Display information about Avid Capture.

The following table describes the menus and options for the Avid Interplay Capture Monitor application.

Monitor Application Menu Submenu Description

File Exit Closes the Capture application.

View Alerts Displays the Alerts panel.

Router Crosspoints Displays the Router Crosspoints panel.

Channels Displays the Channels Panel.

Help Help Displays the help system.

Support Opens the Support dialog box.

About Display information about Avid Capture.

Diagnostics Displays the Diagnostics panel.

Status Bar

The Status bar shows connectivity and health of the Capture system and subsystems, including, in the following graphic from left to right, workspace health, record controller connectivity, data store connectivity, and overall system health.

1 Introduction to Avid Interplay Capture

The following table describes the possible icons that appear on the Status bar.

Health Status Icon Description

Normal, good health status

Unknown

Warning health status

Critical, failure health status

Record Controller not connected

Data store not connected

Whether or not the Status bar appears in the user interface is customizable.

To show or hide the display of the status bar:

1. Select View > Status Bar.

2. Do one of the following:

t Select the Status Bar check box to display the status bar in the Capture window.

t Deselect the Status Bar check box to hide the status bar in the Capture window.

Support Dialog Box

Capture provides a Support dialog box for users to log support information—from the application’s diagnostic logs—about any issues encountered, which might require contacting Avid for additional support.

To log support information:

1. Select Help > Support.

2. Enter a description of the issue in the Support dialog box.

3. Click the Save button. The Save support zip dialog box opens.

Support Dialog Box

4. Select the name and location where you want the zipped file to be saved.

5. Click the Save button.

1 Introduction to Avid Interplay Capture

The system saves your comments inside a zipped file that also contains other vital information, such as system settings and software versions, which enable support personnel to troubleshoot the issue. This file can then be e-mailed to Avid.

6. E-mail the aforementioned zipped file to Avid.

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Pinnacle Systems Interplay Capture - 1.0 Installation Manual

Contents

Symbols and Conventions

If You Need Help

Avid Training Services

Overview

Architecture and Workflow

Features

The User Interface

Panels

Menu Bar

Status Bar

Support Dialog Box