Page 1
L
SECURITY ALARM CONTROL PANEL
QUICK SETUP & USER MANUA
Page 2
PINKERTON Quick Setup & User Manual
CONTENTS
QUICK SETUP & INSTALLATION
FACTORY DEFAULTS..................................................................................1
INSTALLATION OF THE SECURITY SYSTEM ......................................2
COMMISSIONING THE DIALLER PANEL ..............................................5
ZONE INPUT CONNECTIONS.....................................................................7
PANEL DIAGRAM .........................................................................................8
USER MANUAL
THE PINKERTON KEYPAD.........................................................................9
PINKERTON
EYPAD BEEPER OPERATION ........................................................................11
K
EYPAD LOCKOUT ........................................................................................11
K
EYPAD ENTRY ERRORS ...............................................................................11
K
PINKERTON OPERATION.........................................................................12
K
EYPAD KEY FUNCTIONS..............................................................................12
PERATION OF ALL KEYS...............................................................................12
O
INDICATOR LIGHTS ..................................................................9
HOW TO TURN THE SYSTEM ON...........................................................18
AWAY
AWAY
HOME
HOME
MODE (USING YOUR USER CODE) .....................................................18
MODE (USING SUPER CODES) ...........................................................20
MODE (USING YOUR USER CODE)......................................................21
MODE (USING QUICK HOME).............................................................21
PROGRAMMING USER CODES...............................................................23
PERSONAL REPORTING...........................................................................24
PROGRAMMING TELEPHONE NUMBERS...........................................25
OPERATION BY TELEPHONE .................................................................26
FREQUENTLY ASKED QUESTIONS.......................................................27
SYSTEM RECORD SHEET.........................................................................29
Issue: Oct 2006, Software v23
Page 3
PINKERTON Quick Setup
Quick Setup & Installation
Thank you for purchasing the PINKERTON Security Alarm System, the following is
intended to assist you in the installation of the system. Please read these guidelines
before installation.
Note: In some States of Australia special licensing may be required in order to
install Security Alarms and Associated Equipment. Please check with your
local State Authority for details before commencing installation work.
IMPORTANT:
This section is a brief outline of installation and programming. For additional
information refer to the PINKERTON Installer Manual.
Factory Defaults
THE PINKERTON ALARM SYSTEM COMES FROM THE FACTORY PROGRAMMED AND
READY TO GO. BEFORE MAKING ANY CHANGES, CHECK WHAT IS ALREADY
PROGRAMMED, AS THEY WILL MOST PROBABLY SUIT YOUR NEEDS.
MASTER USER CODE : 1 2 3 4
INSTALLER CODE : 2 5 8 0
ENTRY TIME : 30 seconds
EXIT TIME : 60 seconds
SIREN TIME : 5 minutes
ZONE TYPE Zone 1 : Entry Delay - enables entry exit timer.
Zone 2 : Handover - enables exit timer and entry timer
if Entry Delay Zone entered first.
Zone 3 : Handover - enables exit timer and entry timer
if Entry Delay Zone entered first.
Zone 4 : Instant - immediately sounds siren if violated
when system is armed.
Zone 5 : Instant - immediately sounds siren if violated
when system is armed.
Zone 6 : Instant – immediately sounds siren if violated
when system is armed.
Zone 7 : 24 Hour - sounds sirens if violated whether
system is armed or disarmed.
Zone 8 : 24 Hour - sounds sirens if violated whether
system is armed or disarmed.
NOTE: When Armed in Home Mode Zones 5 and 6 has been programmed to be
isolated.
1
Page 4
PINKERTON Quick Setup
Installation of the Security System
Step 1:
Plan out location of all components supplied in your kit as follows:
Suggested Locations for Equipment Mounting
(a) The 8 Zone Master Panel Box should always be located out of sight (i.e.
cupboard, wardrobe or in an area it would not be easily seen).
(b) The 8 Zone PINKERTON Keypad should be situated near the main entry/exit
point (usually inside the main front door).
(c) The External Siren (enclosed in siren cover along with Tamper Button)
should be mounted in a prominent position in full view. This would normally
be mounted under the eaves at the front of the house in a corner position. The
strobe light is mounted onto the siren cover.
(d) The Flush Mount Reed Switches are most suitable to be mounted on the front
and back doors.
(e) The Passive Infra Red Detectors (PIR’S) should be situated to cover high
access areas (eg: Hallways and areas of high importance or value).
(f) The Emergency Button should be located in a position for quick easy access
in an emergency or panic situation (suitable position could be a bedside
location).
(g) The Pinkerton Security Alarm Warning Stickers should be placed on the front
face of the Siren cover and on an outside window in clear view.
Note: PIR’s are susceptible to environmental conditions such as wind and air
movement. Windows must be closed when system is armed to avoid possible
false alarms.
Step 2:
(a) Install all cabling to component positions.
(b) Austel approved cables must be installed if the system is to be monitored.
Use two pair (4 core) 14/0.20 and Figure 8 (2 core) 14/0.20.
REMEMBER TO MARK YOUR CABLES.
2
Page 5
PINKERTON Quick Setup
Step 3:
(a) Mount devices in the most suitable locations (as suggested in Step 1).
(b) Wire cabling directly into devices.
(c) At this point install the 4.7K End of the Line (EOL) Resistor.
(Refer to Page 7).
The feature of this resistor is that when installed at the furthest point in the Zone,
tampering or interference with the wiring is not possible without setting off the alarm.
Note: All joints connecting cables to EOL Resistors must be soldered and taped
.
Step 4:
(a) Install Master Control Panel and connect all cabling to panel.
(b) A 240V GPO is required adjacent to the Master Control Panel position for the
Plug Pack.
Step 5:
Seal any unused or spare Zones with a 4.7K (EOL) end of line resistor.
Step 6:
Connect Battery, now Switch on Plug Pack supply.
Note: Once the alarm system is powered up, control of the system is handed over,
and managed by the 8 Zone Keypad. All programming for the system is done
via the Keypad.
Step 7:
Upon power up the Zone 3 LED will be on, and the ON-LINE LED will also be on
indicating a system self test.
After the alarm panel has initiated this tests the panel will go into alarm if Zones 7 & 8
(24 hour Zones) are not sealed.
3
Page 6
PINKERTON Quick Setup
To DISARM the panel:
(a)
On Keypad
Enter:
(Clears the keypad)
Enter: (All Zone lights will flash)
(b)
Followed by: (The OFF key)
Step 8: Walk Test
To check operation of all Zones a Walk Test is recommended.
(a) On Keypad
Enter:
(Clears the keypad)
Enter: (All Zone lights will flash)
(b)
Followed by: (To initiate a walk test)
The walk test function is now activated.
The Zone LED will light as each Zone is triggered and the siren will squawk momentarily. The
Zone LEDs will remain on to show which Zone has been violated. (Requires only one person
testing).
To deactivate a walk test press the
key.
THE SYSTEM IS NOW OPERATIONAL
To arm and disarm the system enter followed by the Master User Code
(factory default) followed by
To arm the system enter: (ON)
To disarm the system enter: (OFF)
Note: The system can also be quick armed by pressing
To disarm enter User Code then
To change Master User Code or User Codes, please refer to Page 22
This completes the instruction for a Local Panel
4
Page 7
PINKERTON Quick Setup
Commissioning the Dialler Panel
Austel Requirements:
Austel requirement’s state that all Dialler Panels connected to the Telephone Network must have
the Telephone connection and termination work performed and completed by a current Austel
Licence Holder.
To Assign for Local Dialling (to a nominated telephone number) for Self
Step 1: On Keypad
Enter:
Followed by:
Step 2: On Keypad
To set up Personal Reporting format:
Enter:
Step 3: On Keypad
Re-enter programming mode:
Enter:
Enter:
Step 4: On Keypad
Entering of required telephone number/s.
Note:
st
Telephone Enter:
1
nd
2
(a) The above numbers are examples only. You must enter the correct numbers to dial
according to the Home owner’s requirements. A maximum of two telephone numbers
can be programmed.
(b) The phone numbers can consist of a mix of mobile phones numbers and local phone
numbers. Only one phone number can be programmed if required.
(c)
(d)
Step 5: On Keypad
Exit programming:
Enter:
Monitoring Purposes.
Clears the Keypad
Enter programming mode:
You are now in Programming Mode (ON-LINE light will flash).
(Address number)
Followed by:
(Exits the programming mode)
Telephone Enter:
is used to finish the phone number.
completes address (allows next address).
5
Page 8
PINKERTON Quick Setup
Note: In the event of an alarm, the dialler will emit via the telephone system, a computer
If you are installing a Dialler Panel and do not wish to connect to a telephone line, you
generated siren tone.
MUST default the panel to a local format. (See page 7 of Installer Manual)
To Assign for Pinkerton Security Central Monitoring Station Dialling.
System is now operational as a Self Monitored Dialler.
There are two formats that can be selected for central station monitoring; domestic monitoring and
business monitoring. The difference between domestic and business monitoring is that business
monitoring will send opening and closing reports.
Before commencing programming please contact Pinkerton Monitoring Pty Ltd on (03) 9888 9889
for allocation of Dialler Telephone Numbers and Client Identification Number.
Step 1: On Keypad
To enter programming mode.
Enter:
Enter:
You are now in Programming Mode (ON-LINE light will flash).
Enter:
(for domestic monitoring)
or
(for business monitoring)
Step 2: On Keypad
Re-enter programming mode:
Enter:
On Keypad
Step 3:
To program Central Monitoring Station Telephone Number:
Enter:
Note: (a) The above number 03 91234567 is an example only.
Enter:
(b) If you are only supplied with one central station number please enter
that number into both telephone addresses.
is used to finish the phone number.
(c)
(d) completes address (allows next address).
6
Page 9
PINKERTON Quick Setup
Step 4: On Keypad
To assign Client Identification Account Number (example No:1111).
Enter:
Note: The Account Number must be programmed into both addresses.
Enter:
The above Account Number is allocated by your Central Monitoring Station.
Enter: (to exit programming mode).
This system is now operational as a Central Monitoring Station Dialler.
Zone Input Connections
Note: General Examples Only. Refer to installation guidelines supplied with device.
7
Page 10
PINKERTON Quick Setup
Panel Diagram
8
Page 11
PINKERTON User Manual
User Manual
The PINKERTON Keypad
The PINKERTON Keypad controls the operation of the PINKERTON alarm
panel. It uses a series of command entry keys to input codes that can arm,
disarm and program the system.
9
Page 12
PINKERTON User Manual
PINKERTON Indicator Lights
Listed below are the use of the indicator lights when in normal operation.
Keypad
Light
On-Line
Low Batt
AC Fail
On
Chime
Zone 1 - 8
Note that the status of the Zones will always be displayed unless disabled
by the installer. The Low Batt and AC Fail lights will show the current
state of these inputs, however the alarm (or restore) condition may have to
be present for a period before a report is initiated.
If the dialler fails to communicate, the On-Line light will remain flashing
until the next time the system is turned OFF.
All Zone lights on plus a continuous beeper
Means the keypad is locked out for 60 seconds caused by 4 consecutive
incorrect code entries.
All Zone lights flashing
Light ON Light OFF Light Flashing
Dialler on line Dialler not on line Dialler had problems
Battery Charge Voltage Low Battery OK Had Low Batt alarm
Power not connected Power OK Had AC fail alarm
Alarm is ON (Away mode) Alarm is OFF Alarm is ON (Home
Chime Mode is ON Chime Mode is
Unsealed, Manual or Auto
isolated
OFF
Zone is sealed Had alarm
mode)
Indicates a legal code has been entered (or the key pressed) and the
keypad expects another key to be pressed to select the desired function
within 10 seconds.
To cancel simply wait 10 seconds or press the
key.
10
Page 13
PINKERTON User Manual
Keypad Beeper Operation
The keypad beeper will sound under the following circumstances:
Any key press short beep
Turn Alarm system OFF short beep
Turn Alarm system ON (only heard if exit beep is
disabled)
Display of new data in programming mode 2 short beeps
Wrong key or illegal action long beep
Press key
In Home Mode when a Home Beep Zone is triggered short beep
Keypad lockout due to too many code entry attempts continuous beep
During exit delay if Exit Beep is enabled continuous beep
At end of exit delay if Exit Beep is disabled 3 short beeps
During entry delay if Entry Beep is enabled continuous beep
2 short beeps
long beep
Keypad Lockout
If an incorrect code is entered 4 times then the keypad will be locked out
for 60 seconds. During this time the Zone lights will be on and the beeper
will sound continuously.
Keypad Entry Errors
When an error is made in entering digits, the keypad will emit a long beep
and resume idle mode. Just prior to the beep the Zone lights will display the
type of error that was detected:
Light ON Error type
1
2
3
4
5
6
7
key pressed.
No matching code was found.
Keypad timeout has occurred.
Illegal key in current mode.
Illegal mode (either system is ON or not in exit delay).
Action prevented by a programming option.
Address/Action is illegal for this code.
11
Page 14
PINKERTON User Manual
PINKERTON Operation
Keypad Key Functions
After a code is entered or the key is
pressed, you have 10 seconds to select the
operation you wish to perform. During this
time all 8 Zone lights will flash to indicate
that a key should be pressed. If no key is
pressed within 10 seconds, the keypad will
revert to idle mode. Enter your code to start
again.
key is always used as the "clear key" to abort the current operation.
The
Operation of all keys
PANIC
Key
Enter a User Code followed by
function. The Panic function can trigger the siren or strobe light or dialler
as programmed by your installer.
or enter to trigger the Panic
DURESS
Key
Enter a User Code followed by
function. The Duress function can trigger the siren or strobe light or dialler
as programmed by your installer.
or enter to trigger the Duress
TEST
Key
Enter a User Code followed by
function. The Test function is used to test the dialler by sending a test
transmission to the programmed telephone numbers. This function is only
available if your system is programmed to report alarms to a monitoring
station.
or enter to trigger the Test
12
Page 15
REVIEW
Key
PINKERTON User Manual
Enter a user code followed by
mode. The ON-LINE, LOW BATT, AC FAIL & ON lights will all be on to
indicate you are in review mode. Review mode displays a history of past
alarms and events stored in the panel’s memory.
This alarm memory is permanently stored and can be cleared by pressing
key while in review mode.
the
(Please note that your Entry Delay Zone/s will always be stored in memory,
even if they have not alarmed.)
While in review mode, various events will be displayed by pressing the
following keys:
Key Displays past Zone alarms since the last reset.
Key Displays past alarms other than Zones.
Key Display previous events (miscellaneous).
Key Clear review memories.
Key Displays the PINKERTON’s software version. (in binary).
Key Exit review mode.
When first entered, review shows past Zone alarms. The following tables
show how to interpret the various displays:
or simply enter to enter review
REVIEW
Previous Zone Alarms
While in REVIEW mode, pressing Key
Zone
Light Meaning
1 - 8 Previous alarm on Zones 1 - 8 since the system’s last
reset.
Note: The first Zone that was triggered will be flashing.
13
displays:
Page 16
PINKERTON User Manual
REVIEW
Previous Non-Zone Alarms
While in REVIEW mode, pressing Key
Zone
Light Meaning
1 Duress input triggered.
2 Panic input triggered.
3 Test input triggered.
4 Low Battery input triggered.
5 AC Fail input triggered.
6 On input triggered.
7 Fail-to-communicate input triggered.
8 Spare input triggered.
displays:
REVIEW
Previous Events (Miscellaneous)
While in REVIEW mode, pressing Key
Zone
Light Meaning
1 Siren has been turned on.
2 Strobe has been turned on.
3 Dialler has been triggered.
4 Dialler failed (reached max. attempts).
5 (Not used)
6 Maximum code attempts activated.
7 Low battery has turned off siren (and strobe).
8 Answered phone.
displays:
14
Page 17
PINKERTON User Manual
WALK TEST
Key
Selecting this operation whilst the alarm system is OFF will initiate walktest mode. Walk-test can only be performed by holders of user codes 1 to 7.
Walk-test mode allows all Zones, the siren and the strobe to be tested.
Operation is as follows:
When walk-test mode is first entered, all 8 Zone lights will be off. The AC
Fail light will show whether AC is present or not and the Low Batt light
will show whether the battery charging voltage is adequate.
As Zones are triggered the siren will squawk and the relevant Zone light
will turn on and remain turned on. This allows a "one man" walk-test by
walking through all Zones.
Pressing the
repeated, if required.
key turns off all Zone lights and allows the test to be
SIREN AND STROBE TEST.
While in test mode:
Pressing the
Pressing the
This enables you to check the individual operation of the siren and strobe.
Pressing the
Press the
* Please Note:
If the siren & strobe are being tested in the mode any activation of a zone will
deactivate their respective output.
key will turn on the siren.
key will turn on the strobe.
key will turn off the siren and strobe.
key to exit walk-test.
15
Page 18
PINKERTON User Manual
ISOLATE
Key
This operation allows Zones 1 - 8 to be manually isolated or re-enabled at
any time and is only available to holders of user codes 0 to 7. The ONLINE, LOW BATT, AC FAIL and ON lights will illuminate and the Zone
lights will show the current manual isolate status of the Zones.
A Zone light being ON, means that Zone is manually isolated.
As keys
off. When the light is on the Zone is isolated.
The
if there are no keys pressed for 10 seconds).
Note that isolated Zones only remain isolated until the next time the alarm
system is turned OFF, even if the alarm is already OFF. AC fail, Low
battery, Panic, Test and Duress inputs cannot be isolated.
See page 13 for examples.
to are pressed, the relevant Zone light will toggle on or
key is used to exit out of isolate mode (isolate mode will also end
PROGRAM
Key
Enter the key follow by installer or master code followed by to
enter programming mode. Only available to the master code and the
installer code.
ON (HOME MODE)
Key
Enter the
to turn the alarm system ON in Home Mode. ON light will flash to indicate
alarm is armed in home mode. Only Zones which are programmed as Home
Zones will be active.
key follow by any user code followed by or enter
16
Page 19
On (Away Mode)
Key
PINKERTON User Manual
Enter the
to turn the alarm system ON in Away Mode. ON light will turn on to
indicate alarm is armed in Away Mode. Only Zones which are programmed
as Away Zones will be active. All user codes are allowed to arm the
PINKERTON alarm (see below).
key follow by any user code followed by or enter
OFF (DISARM)
Key
Enter the
Turning the alarm OFF will also turn the sirens and strobe off and re-enable
manually isolated Zones even if the alarm system is already OFF (see page 21).
key follow by any code followed by to turn the alarm OFF.
Chime Mode ON
This mode enables the selected zone to chime/beep when activated. This is
useful for door entry applications.
To turn on chime mode, press and hold the zone number until a confirmation
beep is heard. For example:.
1. Press and hold
2. Press and hold
3. Press and hold
……….To turn ON chime mode for zone 1.
……….To turn ON chime mode for zone 2.
……….To turn ON chime mode for zone 3.
4. Press and hold
Zones 1 to 8 can be in chime mode. All or multiple zones can be in chime
mode. Chime LED on the keypad will be lit to indicate chime mode is
active.
……….To turn ON chime mode for zone 4. etc.
.Chime Mode OFF
To turn off chime mode, follow the step below.
Press and hold
……….To turn OFF all chime mode.
17
Page 20
PINKERTON User Manual
How to turn the system ON.
AWAY mode (using your User Code)
In the AWAY mode, all Zones programmed as AWAY Zones will be armed.
(Typically this means all Zones.)
The ON light should be off indicating the system is OFF.
Make sure that all protected doors and windows are shut securely. Check also
that all Zone lights on the Keypad are off, except for the Zones you use to exit
the premises. (Check that no pets are left to roam inside the protected areas curious cats and dogs are a major cause of false alarms).
1. Enter ....................To clear the keypad
2. Enter BBBB ....Your User Code
(All Zone lights will flash - waiting for a command)
Enter ....................Arms the system in Away mode
3.
4. Check that the ON light turns on.
(The exit beeper will sound continuously during exit delay. If the exit
beeper has been turned off by the installer, three beeps will be heard at
the end of exit delay.)
You now have a limited time to leave the premises (which will have been
preset by your installer) before an alarm is generated. If you need to re-enter
the premises, turn the system OFF, then back ON again as you leave.
NOTE: If you make a mistake when you attempt to enter your User code,
press the
key and try again.
18
Page 21
PINKERTON User Manual
AWAY mode (using Quick Away)
Your installer may have programmed the alarm system to allow abbreviated
arming. If so, turn the system ON as follows.
1. Enter ....................To clear the keypad
2. Enter ...................(All Zone lights will flash - waiting for a
command)
3.
Enter ....................Arms the system in Away mode
4. Check that the ON light turns on.
(The exit beeper will sound continuously during exit delay. If the exit
beeper has been turned off by the installer, three beeps will be heard at
the end of exit delay.)
19
Page 22
PINKERTON User Manual
AWAY mode (using Super Codes)
WHAT ARE SUPER CODES?
The Super Codes option allows the Master Code holder to issue user codes
with limited functions to some users of the PINKERTON alarm system.
SUPER CODE OPERATION
If your installer has enabled the Super Codes option, User Codes will operate
as follows:
The Master User Code operates normally (as per page 17).
followed by the MASTER CODE then to turn alarm
Enter
ON.
Enter MASTER CODE then
Or Enter
Users Codes 2 to 15 operate as below and can only turn the alarm ON and
OFF.
followed by the MASTER CODE then [any digit] for access
to all allowable functions.
then USER CODE to turn alarm ON.
Enter
Enter
then USER CODE to turn alarm OFF.
to turn alarm OFF.
PURPOSE OF SUPER CODES
The Super Codes option was introduced for two reasons.
Some users prefer the option of simply entering their four digit user code to
turn ON or OFF without the requirement to enter the fifth, command digit.
If you have multiple users each with their own user code, you may not want to
allow all the users to have access to other PINKERTON functions such as
Review Memory, Isolation, Walk Test, etc. These users should be allocated a
user code from 2 to 15.
Holders of codes 2 to 15 still have access to the keypad Panic facility by
pressing
20
Page 23
PINKERTON User Manual
HOME mode (using your User Code)
The ON light should be off indicating the system is OFF.
Your installer may have installed your system so that some areas may be
monitored whilst you are still on the premises. For example, the doors and
windows may be protected at night leaving the internal detectors isolated to
allow movement inside the house.
Make sure that all protected areas are shut securely.
1. Enter ....................To clear the keypad
2. Enter BBBB ....Your User Code
(All Zone lights will flash - waiting for a command)
3.
Enter ....................Arms the system in Home mode
4. Check that the ON light starts flashing to indicate arming in Home
mode.
(The exit beeper will sound continuously during exit delay. If the exit
beeper has been turned off by the installer, three beeps will be heard at
the end of exit delay.)
HOME mode (using Quick Home)
Your installer may have programmed the PINKERTON system to allow
abbreviated arming. If so, turn the system ON as follows.
1. Enter ....................To clear the keypad
2. Enter ...................(All Zone lights will flash - waiting for a command)
3.
Enter ....................Arms the system in Home mode
4. Check that the ON light turns starts flashing to indicate arming in
Home mode.
(The exit beeper will sound continuously during exit delay. If the exit
beeper has been turned off by the installer, three beeps will be heard at
the end of exit delay.)
21
Page 24
PINKERTON User Manual
How to turn the system OFF
The ON light will be on or flashing.
1. Enter ....................To clear the keypad
2. Enter BBBB ....Your User Code
(All Zone lights will flash - waiting for a command)
Enter ....................Turns OFF the system
3.
4. Check that the ON light turns off.
Dialler Model:
If there is a 24 Hour alarm or panic alarm, and the system is On-line, you will
be required to arm then disarm the system. Before entering your code always
enter the
key.
Isolating Zones
You are able to isolate (disable) selected Zones and turn the system ON. This
is useful in cases where, for example, a pet will be kept in a certain room or if
a detector has become faulty and must be isolated from the system.
1. Enter ....................To clear the keypad
2. Enter BBBB ....Your User Code
(All Zone lights will flash - waiting for a command)
Enter ....................The ON-LINE, LOW BAT, AC FAIL & ON
3.
lights will turn on to indicate isolation mode.
4. B .............................Enter the Zone number/s you wish to
isolate. The corresponding lights will turn on. Pressing the Zone
number again will turn off the isolation for that Zone.
5. Enter ....................To exit isolation mode
The system can now be turned ON as normal. Isolated Zones are
enabled again the next time you turn the alarm OFF.
22
Page 25
PINKERTON User Manual
Programming User Codes
Use the Master User Code to enter and delete user codes as follows. The
Master User Code can re-program other codes as well as turning the system
ON and OFF.
There are 14 user codes plus the Master User Code. All codes are four digits in
length. Do not program two codes identically. If two codes are the same, only
the lower numbered code will be active. (For example, if user code 3 and 9 are
both programmed as 1234, the system will only recognise user code 3).
1. Enter ..............................To clear the keypad
2. BBBB ........................Your Master User Code
(All Zone lights will flash - waiting for a command)
3. ........................................To enter program mode
(ON-LINE lights flashing indicates program mode)
4. BBB ............................. Address for the User Code
See the table of addresses on page 29.
(The existing User Code, if any, will be displayed digit by digit.
If the User Code you are programming is currently blank, lights 7 & 8 will
be on.)
5. BBBB.........................Enter a four digit code
Enter each digit slowly and wait for the keypad to beep after each digit is
entered. The ON-LINE light will be flashing if all digits have been entered
correctly.
(If you make a mistake at this stage, press
to go back to step 3)
6. ........................................To exit program mode
23
Page 26
PINKERTON User Manual
Personal Reporting
Personal reporting allows dialler reports to be sent to a person rather than a
central station if an alarm occurs. When an alarm occurs, the PINKERTON
system will automatically seize the telephone line and dial a preprogrammed phone number. The PINKERTON system will then output an
alternating high/low siren sound to indicate that an alarm has occurred.
Rather than sending the audible siren tone, the system can be programmed
to send beeps down the line to identify the Zone causing the alarm. The
number of beeps equal to the Zone number that was triggered.
Every 10 seconds the tones will pause, allowing any key to be pushed to
acknowledge the call and cause the system to announce the current state of
the system; 1 beep if OFF, 2 beeps if ON. Pressing
used to hang-up the alarm system immediately or it will hang-up
automatically after 15 seconds. Before hanging up, the PINKERTON
alarm can be turned ON or OFF, see page 17.
If after one minute no key has been pressed, the PINKERTON alarm will
hang up and try again.
During reporting in personal format mode, prior to a key being pushed by
the answering party, the report may be aborted by entering any valid user
code on the PINKERTON keypad. Note that once the called party has
pushed a key, the PINKERTON keypad lights will flash indicating that the
called party is now in control.
A special temporary telephone number can be programmed by the Master
User Code to replace the primary telephone number. When programmed,
this number will replace the primary telephone number until the alarm
system is next turned OFF from away mode, at which time the first digit of
the temporary number is erased (disabling the temporary number) and
operation will revert to the primary telephone number.
may now be
24
Page 27
PINKERTON User Manual
Programming Telephone Numbers
Note: To be able to program telephone numbers the PINKERTON
alarm must be programmed for personal dialling format.
Telephone numbers are programmed at specific addresses in the
system memory.
Addresses are: Telephone Number 1 128
Telephone Number 2 144
Temporary Telephone 112
Programming Telephone number 1
1. Enter ..............................To clear the keypad
2. BBBB ........................Your Master Code
(All Zone lights will flash - waiting for a command)
3. ........................................To enter program mode
(ON-LINE lights flashing indicates program mode)
4. ..............................Address for Telephone number 1
(The existing telephone number, if any, will be displayed digit by digit)
5. BBBBBBBB.....Enter the Telephone number
(Maximum 15 digits)
(If you make a mistake at this stage, press to go back to step 3)
6. ...................................Must be entered after the number
7. ........................................To finish current address
At this stage you can enter the address of another telephone
number by repeating steps 3 to 6 or press
to exit program mode.
Note: The maximum length of any telephone number is 15 digits.
25
Page 28
PINKERTON User Manual
Operation by Telephone
Your PINKERTON alarm panel may have been set up to allow you to
telephone the system to determine if it is ON or OFF. You can also turn the
system ON or OFF remotely by telephone. The call can be made from any
telephone capable of tone dialling, including DTMF-capable mobile
telephones. To operate your system by a telephone call, follow the steps
below:
1. Ring the number that your PINKERTON alarm is connected to. In most
cases that will be your home telephone number.
2. After 15 rings, or the programmed number of rings, the alarm system will
answer the phone. If the alarm system is OFF only one beep will be
heard.
If the call is cut off before 15 rings (either because the telephone network
will not allow 15 rings or an answering machine is connected and keeps
intercepting the call), immediately hang up and call the system back. It
remembers the number of rings for 45 seconds after a call attempt has
been terminated. It will continue to count rings through repeated attempts
until either 15 rings have occurred or more than 45 seconds has elapsed
without a ring. (If you only want to check the ON/OFF status of the alarm
system, without making any change, simply hang up after you hear the
beep or beeps.)
3. If you want to turn the alarm system ON, enter your 4 digit user code
followed by the
then press the key and try again.
4. If you want to turn the alarm system OFF, enter the
your 4 digit user code followed by the key on your telephone keypad.
If you make a mistake then press the key and try again.
key on your telephone keypad. If you make a mistake
key followed by
5. The key may now be used to hang-up the alarm system.
NOTE: If the alarm system needs to ring the monitoring station as a result of
turning ON or OFF the panel then you should hang-up immediately to allow the
call to proceed.
26
Page 29
PINKERTON User Manual
Frequently Asked Questions
General Questions
Q Can an alarm be caused when the system is OFF?
A Yes. Some Zones may have been programmed to be on all the time. These are
termed “24 Hour Zones”. If a 24 Hour Zone causes an alarm when the alarm system is
OFF, just turn the alarm system OFF using your user code and the
Q How can I tell the system is ON, OFF or in HOME mode?
A By looking at the ON light you can tell whether the alarm system is ON or OFF. If
the ON light is on then the alarm system is on in AWAY mode. If the ON light is
flashing then the alarm system is on in HOME mode. If the light is off then the alarm
system is OFF (except for any 24 Hour Zones).
Q What happens if the power is turned off?
A If the mains power is turned off your alarm system will continue to operate on its
own internal battery for many hours and will indicate the fact by turning on the AC
Fail light. When the power is again turned on the internal battery will begin recharging.
Your alarm system may be programmed to report the power failure and also report
when the power is reinstated.
Q When does the system use my telephone?
A If your alarm system is programmed to report openings and closings, (every time
you arm the alarm system in AWAY mode and when you disarm it), the alarm system
will report to the monitoring station. However, it will only report an opening or closing
after the appropriate entry or exit delay has expired. The alarm system will also use
your telephone if you have an alarm which is to be reported, if the mains power fails, or
if the back-up battery runs low. While the alarm system is using the telephone line the
“On-Line” light will be on and the telephone handset that uses that line will be
disconnected for the duration of the call.
Q What happens if the alarm system answers the telephone before I get
to it?
A Your PINKERTON alarm may be programmed to answer the telephone after 15
rings. If it answers the call after 15 rings, and before you can get to the telephone, it
will automatically hang-up after 30 seconds if it does not hear any tones.
Q How can I tell if I’ve had an alarm?
A If an alarm has occurred on a Zone, the respective Zone light on the keypad will be
flashing until the PINKERTON alarm is turned OFF. Use the REVIEW mode to view
past Zone alarms.
If programmed, the strobe light flashes continuously until the alarm system is turned
OFF.
key.
27
Page 30
PINKERTON User Manual
Q There’s been a false alarm in the Zone that’s been programmed for 24hour monitoring and I need to reset the alarm system. What do I do?
A Turn the system OFF using your User code and the
key.
Questions about Using the Telephone
Q What happens if I get cut off before 15 rings?
A Sometimes the network will cut short the attempted phone call before 15 rings. This
is especially true if making the call from a mobile telephone. If this happens
immediately hang up and try again. The alarm system will “remember” the last number
of rings for 45 seconds so that if only 10 rings were recorded at the first attempt, only
15-10 = 5 rings are required on the second phone call, as long as the phone starts
ringing within 45 seconds of the first call.
Q How can I tell if the PINKERTON alarm is OFF?
A When the PINKERTON alarm first answers the phone a single beep will be heard if
the alarm system is OFF and two beeps will be heard if the alarm system is ON in either
HOME mode or AWAY mode.
Q How safe am I from unauthorised use?
A There are 3 levels of protection. The first level is your User code, which should
never be given to anyone. At the second level - when the alarm system answers the
phone, and if no tone is heard for 30 seconds, the alarm system will hang up. Finally, if
a tone is heard by the alarm system only 4 attempts are allowed to enter a legal code,
after which the alarm system will hang up. With 2 User codes, thousands of phone calls
would have to be made to guess the correct code.
Q What happens if an alarm occurs whilst I am on the phone?
A If the PINKERTON alarm needs to use the telephone because an alarm has occurred,
or because an opening or closing report needs to be sent, the alarm system will
immediately terminate your call and wait for 5 seconds before dialling the monitoring
station. If you hear the alarm system attempting to dial the monitoring station, you
should hang up immediately and try again 5 minutes later if required.
28
Page 31
PINKERTON User Manual
System Record Sheet
Installer: Phone:
Monitoring company: Phone:
Entry Delay Exit Delay Siren time Date installed
Zone Description Siren Strobe Delay Dialler 24hr Home Away
1
2
3
4
5
6
7
8
Code Address Name of codeholder:
User 0 (Master Code) 000
User 1 (Installer Code) 004
User 2 008
User 3 012
User 4 016
User 5 020
User 6 024
User 7 028
User 8 032
User 9 036
User 10 040
User 11 044
User 12 048
User 13 052
User 14 056
User 15 060
29
Page 32
Another Quality Product By:
FIRE • SECURITY • INTERCOMS
Unit 12, 35 Dunlop Road, Mulgrave, VIC 3170 Australia
www.qess.com.au 1300 737 723
This manual applies to Pinkerton software version 23
Issued: October 2006
QESS guarantees against faulty workmanship and/or material for a period of 12 months from the date of
manufacture or purchase. This guarantee is limited to the replacement or repair of the faulty part and
does not cover damage to other property which may have occurred due to the failure of the faulty part
or cost of removing the faulty part from any duct or building which it is installed and/or replaced therein.
The warranty does not apply if goods are damaged in transit, the purchaser interferes with, modifies or
damages the goods or uses the goods in connection with other products not authorized by
product is exposed to harsh and unusual environmental conditions. Misuse of the product will also void
the warranty of the product.
QESS. The
Loading...