Pima Wireless AlarmView, AVR, Guardian Installation Manual

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AlarmView

Wireless Intruder Alarm System with Visual Verification

Guardian

Wireless Intruder Alarm System

AVR

Visual Verification Add-on

Installation Guide

System version 2.09.XX

Table of contents

1 Introduction ........................................................................................... 5

1.1 Features ..................................................................................................... 5

1.1.1 The AlarmView system ............................................................................... 5

1.2 The Guardian system .................................................................................... 6

1.3 The AVR Visual Add-on ................................................................................. 7

1.4 Technical specifications ................................................................................. 8

2 Quick Reference Guide ......................................................................... 10

2.1 System components ................................................................................... 10

2.2 The Control Panel ....................................................................................... 10

2.2.1 The buttons ............................................................................................ 11

2.2.2 The display ............................................................................................. 12

2.2.3 Sound indications .................................................................................... 12

2.2.4 LED indications ....................................................................................... 13

2.2.5 The INFO screen...................................................................................... 13

3 System Installation .............................................................................. 14

3.1 General guidelines ...................................................................................... 14

3.2 Quick installation ....................................................................................... 14

3.3 Professional mounting ................................................................................. 16

3.4 Other installation options ............................................................................ 20

3.4.1 Standalone wired siren ............................................................................. 20

3.4.2 How to use the trigger inputs .................................................................... 20

3.4.3 The AVR ................................................................................................. 21

3.4.4 External antenna ..................................................................................... 22

3.5 How to confirm system installation ............................................................... 22

4 Setup and Programming ...................................................................... 23

4.1 The Installer’s menu map ............................................................................ 23

4.2 Accessing the menus .................................................................................. 24

4.3 The Master and Installer passwords .............................................................. 24

4.3.1 How to reset the passwords to factory defaults ............................................ 24

5 Options menu ....................................................................................... 25

5.1 Global Settings .......................................................................................... 25

5.2 Zone bypass .............................................................................................. 25

5.3 Contacts ................................................................................................... 25

6 Event Log menu ................................................................................... 26

6.1 Log entry examples .................................................................................... 26

7 Service menu ....................................................................................... 27

7.1 Tests ........................................................................................................ 27

7.1.1 Zones .................................................................................................... 27

7.1.2 External Siren ......................................................................................... 28

7.1.3 Built-in siren ........................................................................................... 29

7.1.4 Communication ....................................................................................... 29

7.1.5 System self-test ...................................................................................... 29

7.2 Display version .......................................................................................... 30

7.3 System reset ............................................................................................. 30

8 Passwords Menu .................................................................................. 31

8.1 Installer .................................................................................................... 31

8.1.1 Access mode ........................................................................................... 31

9 Set Clock menu .................................................................................... 32

9.1 Time ........................................................................................................ 32

9.2 Date ........................................................................................................ 32

10 Programming menu ............................................................................. 33

Wireless Alarm Systems Installation Guide

10.1 Zones/Peripherals ...................................................................................... 33

10.1.1 Zones .................................................................................................... 33

10.1.2 Visual zones (AlarmView and AVR only) ...................................................... 34

10.1.3 Keyfobs/keypads ..................................................................................... 35

10.1.4 Panic button ........................................................................................... 36

10.1.5 External siren ......................................................................................... 36

10.1.6 Built-in siren ........................................................................................... 37

10.2 Contacts ................................................................................................... 37

10.2.1 System name ......................................................................................... 37

10.2.2 Contact 1-6 ............................................................................................ 37

10.3 CMS contacts ............................................................................................ 38

10.4 Communication .......................................................................................... 40

10.5 System options .......................................................................................... 41

10.5.1 Entry/Exit delay ...................................................................................... 41

10.5.2 Arm/Disarm ............................................................................................ 42

10.5.3 PGM output ............................................................................................ 43

10.5.4 Trigger inputs ......................................................................................... 43

10.5.5 Remote access ........................................................................................ 44

10.6 Factory defaults ......................................................................................... 44

10.6.1 Return to defaults .................................................................................... 45

10.6.2 Clear Passwords ...................................................................................... 45

10.6.3 Clear zones ............................................................................................ 45

10.6.4 Initialize all ............................................................................................. 46

10.7 Local programming .................................................................................... 46

10.8 Firmware upgrade ...................................................................................... 46

11 Stop Communication Menu ................................................................... 47

12 Operating the Alarm System Remotely ................................................ 48

12.1 By smartphone app .................................................................................... 48

12.2 By text messages ....................................................................................... 48

12.2.1 Commands ............................................................................................. 48

Table of contents

Appendixes

Appendix A System Peripherals ............................................................... 49

Appendix B The SmartView Detector/ Camera ......................................... 50

B.1 How to mount the detector .......................................................................... 50

B.2 How to replace the battery .......................................................................... 50

Appendix C The OutView Camera ............................................................. 51

C.1 How to mount the camera ........................................................................... 51

C.2 How to connect the camera ......................................................................... 51

Appendix D External Siren Indications ..................................................... 53

Appendix E Maintenance & Troubleshooting ............................................ 54

E.1 Cleaning the LCD screen ............................................................................. 54

E.2 Replacing the Control Panel’s battery ............................................................ 54

E.3 SIM card icons and LED behavior .................................................................. 54

Appendix F Glossary of terms .................................................................. 55

Appendix G Event Reporting .................................................................... 57

Appendix H SIA and ContactID Codes ...................................................... 59

H.1 Event codes .............................................................................................. 59

H.2 Device number .......................................................................................... 59

H.3 User number ............................................................................................. 59

Appendix I SMS confirmation messages .................................................. 60

Appendix J Limited Warranty .................................................................. 61

Appendix K Declaration of Conformity ..................................................... 62

Figure index

Figure 1. The AlarmView alarm system diagram ................................................................ 5

Figure 2. The Guardian alarm system .............................................................................. 6

Figure 3. The AVR visual Add-on ...................................................................................... 7

Figure 4. The control panel ............................................................................................ 10

Figure 5. The control panel keys ..................................................................................... 10

Figure 6. Control panel’s back side .................................................................................. 11

Figure 7. The LCD display and buttons ............................................................................. 12

Figure 8. INFO screen example ....................................................................................... 13

Figure 9. The back of the circuit’s cradle .......................................................................... 17

Figure 10. Wall mounting diagram .................................................................................... 18

Figure 11. External siren wiring scheme ............................................................................ 20

Figure 12. Trigger connections ......................................................................................... 20

Figure 13. OutView connection diagram ............................................................................. 52

Wireless Alarm Systems Installation Guide

NOTICE AND DISCLAIMER

This guide will help installers and operators in the safe and efficient installation and use of the wireless systems described herein.

Before trying to install and use the systems, read this guide and become familiar with all safety requirements and operating procedures.

 The system must not be used for purposes other than those for which it was designed.  The use of the software associated with the system is subject to the terms of the license

provided as part of the purchase documents.

 PIMA Electronic Systems Ltd.’s exclusive warranty and liability is limited to the warranty and

liability statement provided in this manual and the peripherals guide (P/N 4410399).

 This guide describes the maximum configuration of the systems with the maximum number of

functions, including future options. Therefore, not all functions described in this guide may be available in a specific system.

 Warnings are given for situations and circumstances in which a possible hazard can arise.  Cautions are given for situations or circumstances in which the system can possibly be damaged.  Notes are given for situations that need special attention, or to improve the operating procedure.  Wrong operation, or failure of the operator to effectively maintain the system, relieves the

manufacturer (and seller) from all or any responsibility for consequent noncompliance, damage, or injury.

 The text and graphics contained in the guide are for the purpose of illustration and reference

only. In no event shall manufacturer be liable for any special, direct, indirect, incidental, consequential, exemplary or punitive damages (including, without limitation, any and all damages from business interruption, loss of profits or revenue, cost of capital or loss of use of any property or capital or injury).

Graphic signs in this guide

Icon

Description

Caution

Issues that may cause malfunctions

Warning

Issues that may cause damage and actual bodily harm

Note

Important note

Introduction

1 Introduction

This guide will help you to install PIMA’s Wireless Intruder Alarm Systems: the AlarmView, the Guardian and the AVR. The three systems are easy to install, plug-n-play, and provide wireless intruder alarm capabilities, with or without Visual-Verification and optional remote Look-in.

Suitable for residential and small business applications, they present a comprehensive solution for security and personal safety.

PIMA Wireless products also include a range of various peripherals.

The AlarmView’s unique offering incorporates the SmartView PIR /Camera that combines movement detection and image capturing, the OutView Wireless camera and a wide range of regular detectors.

With the Visual Verification, on an alarm event, the cameras transmit both the alarm event and the images to the control panel, which sends them over GPRS/GSM to the Monitoring Station, and optionally to the user’s mobile phone or email.

Note that all three alarm systems have two versions: Single SIM, and Dual SIM. Single SIM systems cannot utilize any of the features of the dual SIM systems.

1.1 Features

1.1.1 The AlarmView system

Figure 1. The AlarmView alarm system diagram

 Visual Verification images are sent to the system’s contacts, by MMS and E-mail. See

the AVR section on page 7 for details

 Remote Look-in images requests, by text messages from the mobile phones  Remote Upload/Download initiation by the IP Receiver (without SMS)

Wireless Alarm Systems Installation Guide

 Wireless peripherals including movement/smoke detectors, panic buttons, wireless

keypad, key fobs, door contacts, etc.

 “SmartView” detector and camera:

 “Matched field-of view” between the detector and the camera, with no dead spots  Flash correction in lowlight  High quality color images

 OutView outdoor camera  Double and Backup reporting  Optional dual SIM  End-user notifications by SMS, MMS & E-mail  Alarm reporting options:

 ContactID and SIA, via GPRS with SMS back-up  Images via MMS and E-mail

MMS (Multimedia Messaging Service) requires Internet plan and costs money, including the text messages and emails sent via this service

 Remote end-user commands by text messages  Built-in Quad Band GSM/GPRS modem, with SMS as backup  Advanced wireless visual link:

 Two way supervised and secured radio network  128-bit encryption key  Supervision report every 10 sec  2.4 GHz FHSS (Frequency Hopping Spread Spectrum) & Diversity receiver (2 antennas)

 Supervised 868 MHz link for standard wireless peripherals  Three programmable trigger inputs  PGM output  Graphic, user-friendly menu-driven LCD display  Easy battery replacement  Smartphone applications for controlling the AlarmView

1.2 The Guardian system

The Guardian is a full featured wireless alarm system, designed to answer the needs of most residential and small office installations. Based on the AlarmView system, it lacks the Visual capabilities, including Visual Verification and look-in image options.

The Guardian peripherals are the same as those of the AlarmView, except visual detectors and cameras.

The Guardian alarm system cannot be upgraded to include the complete enhanced visual features of the AlarmView system.

Figure 2. The Guardian

alarm system

Introduction

1.3 The AVR Visual Add-on

Figure 3. The AVR Visual Add-on

The AVR allows adding Visual Verification capacities to any Intruder Alarm System. Based on the AlarmView control panel, it is designed for sending Visual Verification and look-in images by up to six SmartView PIR/Cameras and OutView cameras.

By using trigger inputs and a PGM output, the AVR can do the following:

 Be Armed and Disarmed  Trigger the external Alarm System  Serve as a GSM backup communication channel - when triggered by the external Alarm

System (on alarm, for example), the AVR will report the CMS/End-user

The AVR features are:

 Six SmartView PIR/Cameras or OutView cameras  Trigger inputs: two for Arming and Disarming, one for communication Backup of the

external alarm system

 One PGM output. It can be used for cellular backup of the master system alarm

reporting

 Optional dual SIM  Two way communication with the SmartView and OutView  Alarm & image notifications to contacts via MMS/SMS/E-mail  Remote look-in images by contact requests (via SMS)  Remote Upload/Download initiation by the IP Receiver (without SMS)

Wireless Alarm Systems Installation Guide

1.4 Technical specifications

General

Number of zones

Up to 30: 23 wireless, 1 hardwired, 6 visual

Wireless Peripherals

 Up to 6 key fob remotes, or keypads  Up to 6 Panic buttons  External siren

Arming modes

AWAY/HOME/PART

Alarm types

Silent, siren or sounder

Built-in siren

Piezoelectric, 85 dBA at 3 m

External siren

1 siren, wireless (indoor/outdoor)

Event log

256 events, non-volatile, with time and date stamp

Codes

8 codes, 4 to 8 digits each (numeric value 1-4):

 Master user  4 Regular users (or up to 4 digit code, numeric value 0-9, with

external keypad)

 Duress code  Limited 24H code  Installer code

Special functions

 Remote control by SMS from one (predefined) mobile phone,

ensuring privacy and security.

 Remote Look-in via MMS Local USB connection for setup and

firmware upgrade

I/O

1 PGM output, 3 trigger inputs + trigger #1 can serve as zone #24

Real-time clock

Time and date stamp

Wireless

Advanced wireless link for visual zones

Frequency Band

2.4 GHz ISM band

TX Power

Up to 100 mW

Transmission method

 2-way communication  GFSK  Frequency Hopping Spread Spectrum (FHSS)

Supervision

Up to 20 seconds

Secured wireless network

 48-bit factory set ID code  Built-in security using a link key (prevents unauthorized

access)

 Data encryption (up to 48-bit)

Expected range2

Up to 100 m (outdoors)

Wireless link for standard peripherals

Frequency

868.6375 MHz

Supervision

Randomly, every 20-50 m + on every transmission

Transmission method

FM, narrow band

Expected Range

Up to 100 m outdoor. Can be extended indoors using the RP-15 Repeater

Communication

Modem

Interface

Quad-band GSM/GPRS

Report destinations

CMS Receivers, mobile phones, Email accounts

Reporting formats

SMS/MMS/Email (by SMTP)/GPRS-IP

The specifications of the detectors and accessories can be found in the peripherals guide (P/N 4410399)

Range is impacted by building materials and interference

Introduction

End user contacts

Reporting options/formats:

 GSM/GPRS, SMS/MMS/Email (via mms) notifications  Four cellular phone numbers  Four email accounts

CMS contacts

Reporting options/formats: GSM/GPRS, SMS/MMS/Email (via mms) notices

 Two IP address  Two phone numbers  Two Email accounts

Others

Physical Characters

Casing

Plastic - PC/ABC 94/V0

Environmental Data

Operating temperature

-10ºC - +49ºC

Storage temperature

-25ºC - +70ºC

Humidity

85%, non-condensed

Electrical Data

Power supply

+12VDC/1A

Current drain

100 mA standby, 0.7A peak

Backup battery

+4.8 VDC, 4 x Ni-MH 2 Ah

Weight:

With battery Without battery

687 gr 577 gr

Dimensions

225 x 138 x 40 mm

The control panel reports on Low Battery condition 9-12 hours after AC loss. 1-4 hours later it will turn off. Overall, the control panel can stay more than 12 hours in standby mode

We recommend using original AC adaptor and backup battery pack from PIMA Electronic Systems

Wireless Alarm Systems Installation Guide

2 Quick Reference Guide

2.1 System components

The alarm system consists of the control panel, and depending on the model, wireless zones (23), one hardwired zone, visual zones (6) and wireless peripherals (up to 36).

 The

Control Panel: consists of the main circuitry, GPRS/GSM module, two wireless

transceivers - standard and visual dedicated one.

Figure 4. The

control panel

 Visual detectors:

 SmartView: high quality, supervised, rapid-acquisition camera, with PIR detector.  OutView: high resistance outdoor camera, with trigger input from external sources, e.g.,

PIR detectors and magnets.

 Wireless detectors: the AlarmView system supports a wide range of wireless detectors,

including door contacts, PIR and Pet-immune motion detectors, Smoke detectors, etc.

 Sirens: the control panel has a built-in siren. An external wireless siren (with a strobe)

can also be installed.

 Keyfobs/keypads: accessories that are used to arm and disarm the AlarmView.  Panic/Medical pendant and wrist watch: accessories that are used to send emergency

and panic signals.

2.2 The Control Panel

The next figures show the control panel’s buttons and parts. The three arming buttons are disabled in the AVR.

Figure 5. The control panel keys

Quick Reference Guide

Figure 6. Control panel’s back side

2.2.1 The buttons

The table below details the buttons of the control panel.

Button

Function

Press to…

AWAY

Arm to AWAY (full) mode

HOME

Arm to HOME mode

PART

Arm to PARTIAL mode

Left

Access the menus, Select and Insert

Right

Display the system’s Status, Cancel and Delete

Confirm, Enter

Scroll, type the characters A-Z, 0-9, #+_!@- space

Down

Left

Scroll, Exit, Back, and the numeral 4

Right

Scroll, Enter, Duplicate previous character, and numeral 2

Wireless Alarm Systems Installation Guide

2.2.2 The display

The LCD screen displays the status, the current time, and the cellular provider and reception. See the following diagram for details.

Figure 7. The LCD display and buttons

2.2.2.1 The icons

The available icons are:

Transmission of SMS message

Low backup battery

GSM reception level

Battery loss

GSM network error

SIM1 active, fault

AC loss

SIM2 fault3

GPRS transmission

SIM1+2 fault3

2.2.3 Sound indications

The table below lists the sounds the Control Panel sounds.

Tones

Sound

Sounded when

♪

Single beep

A key is pressed

♪-♪

Two beeps

A menu timeout occurs – exit to main menu

♪-♪-♪

Three beeps

Successful command or operation

♪-♪-♪-♪…

Continuous beeps

Entry/Exit delay mode

♪--------♪

Long beep

Illegal command or entry refusal



Chime

Chime is activated

Displayed only in dual SIM systems

Quick Reference Guide

2.2.4 LED indications

The table below shows the LED color indicators and their meaning.

LED

Color+ Behavior

Indication

Green

Power on

Blank

Power loss

Blue, blinking

Wireless communication is active

Green, blinking

Cellular connection - OK

Off

No cellular connection

Orange, 3 blinks

Message waiting to be processed

Red

System trouble. See LCD display for further information

White, blinking

Alarm triggered - all arming modes. Blinking will stop when re-arming, or entering the system log

2.2.5 The INFO screen

The INFO screen shows a grid of all active zones (up to #30, including visual zones, where available) in several status options. To display it, press the INFO button when the system is disarmed.

Figure 8. INFO screen example

The next table explains the various zone indications. A zone with more than one status toggles between them, at one second interval.

Status

Description

Zones in the above example

Empty cell

Undefined zone

19, 20, 30

1-30

Defined zone, Normal mode

1, 2, 4, 6, 7, 9, 10, 12, 17, 18, 21, 24, 25, 27, 29

Open zone

5, 22, 23

Zone tamper open

3, 26

Bypassed zone

13, 14

Low battery

Supervision loss

Alarm

8, 16, 28

1 2 4 6 7 10

17 1812

21 25

T B X

2924

Wireless Alarm Systems Installation Guide

3 System Installation

3.1 General guidelines

 The control panel should be installed at a location with optimum wireless reception from

the detectors and peripherals.

 A convenient location for mains electricity supply and for user operation, near the main

access point is preferable.

 For control panels which are operated using remote keypads, the panel can be

concealed inside a cupboard or loft space in a convenient location for mains electricity supply.

3.2 Quick installation

For quick installation, you can mount the control panel on any flat surface. To do that, do the following:

1. On the back side, release the crosshead (“Philips”)

screw of the battery compartment and remove the cover. The battery lies in the compartment, not connected

2. Connect the battery wires to the socket

System Installation

3. Close the compartment and fasten the screw

4. Remove the plastic protector of the connectors

cavity, by applying pressure with a flathead screwdriver

5. Insert the SIM card(s) to the SIM holder: a. In single SIM versions, insert the SIM card into the upper slot (labeled “SIM-1 Main”) b. In dual SIM versions, first insert the backup SIM into the lower slot (labeled “SIM-2

Backup”), and then insert the main SIM into the upper slot (labeled “SIM-1 Main”). See the next figure

 Do not use PIN Code SIM cards  Do not insert SIM cards under power (AC or DC)

6. Plug the AC adapter into its socket, to the left

of the SIM card holder

Do not connect the AC adapter to power before connecting it to the control panel

7. Attach the plastic protector back in place and

pass the AC wires through the wires path

8. Connect the AC adapter to power. Wait for

the Power LED to light up and the LCD screen to show the normal display

9. Ensure good reception of the wireless and GSM communications (see section 7.1.1.2,

on page 28)

Wireless Alarm Systems Installation Guide

10. Secure the control panel to the designated surface:

drill two holes, corresponding to the two keyhole hangers on the back plate (see the image below), and fasten the supplied screws, leaving a small space between the screw head and the surface

11. Hang the control panel

3.3 Professional mounting

If the control panel needs to be secured with the tamper protection, do the following steps:

1. Open the cover: insert a small slotted

screwdriver into the two slots at the bottom of the control panel and apply pressure upwards

2. Lift and remove the front cover

System Installation

3. Pull out the plastic cradle of the circuit board,

by pulling its two clips on both sides, and turn it over

Figure 9. The back of the circuit’s cradle

4. Connect the battery wires to the socket

SIM-1 Main

SIM-2

Backup

Wireless Alarm Systems Installation Guide

Backup”), and then insert the main SIM into the upper slot (labeled “SIM-1 Main”). See the previous figure

 Do not use PIN Code SIM cards  Do not insert SIM cards under power (AC or DC)

6. On the designated surface, drill holes, corresponding to those marked with arrows on the

next figure and insert drywall plugs into them. Note, that the hole in the middle is designated

for the tamper switch’s knockout4

The tamper switch knockout must be secured with a dedicated screw, to comply with EN50131-1 regulation

Figure 10. Wall mounting diagram

7. Route the AC adapter’s plug and wires through the wires path. See the next figure.

8. Secure the back plate to the surface with screws.

When the control panel is forcibly removed from the wall, the knockout breaks and the tamper is activated

195mm

70mm

29mm

Tamper switch knockout

System Installation

9. Plug the AC adapter into its socket, to the

left of the SIM card holder

Do not connect the AC adapter to power before connecting it to the control panel

10. With the LCD screen facing you, insert the

cradle into the mounted back plate - push it firmly, until the clasps are locked. Ensure the back tamper is pressed against the knockout

11. Tilt the front cover towards top of the

mounted back plate

12. Insert the two jags on the front cover to the

corresponding holes on the back plate, and push it down, until you hear an audible press

13. Press the front cover against the back plate,

until locked

14. Secure the front cover with the two supplied

Philips screws, at the bottom

15. Connect the AC adapter to power. Wait for

the Power LED to light up and the screen to show the normal display

Wireless Alarm Systems Installation Guide

3.4 Other installation options

3.4.1 Standalone wired siren

Besides the control panel’s built-in siren, you can also connect any self-powered external siren. To do so, you will need to connect it to an external power source.

The wired siren’s current consumption should not exceed 500 mA

To connect the siren:

1. Run the siren’s wires through the opening on

the control panel’s back plate

2. Connect between the siren and the control

panel’s PGM terminals. See the scheme on the right

3. Connect between the siren, the control panel

and the external power source (-)

4. Connect between the siren and the external

power source (+)

Figure 11. External siren wiring scheme

3.4.2 How to use the trigger inputs

The alarm system has three inputs listed in the next table, which can be used to arm and disarm it by triggers from external alarm systems. See the next sub-section on the AVR.

Input

Optional Use

TR1

arming to AWAY mode

TR2

arming to HOME mode

TR3

arming to PART mode

When using the triggers for arming and disarming, the control panel’s quick

arming buttons are disabled

Connect the triggers according to the next diagram.

Figure 12. Trigger inputs

See section 10.5.4, on page 43 for the triggers’ settings

PGM

External power source

+ 12V -

TR1 COM TR2 TR3 COM PGM

From PGM/

ALARM outputs

+ 12V -

TR1 COM TR2 TR3 COM PGM

System Installation

3.4.3 The AVR

The AVR adds Visual Verification capacities to any Intruder Alarm System. Based on the AlarmView control panel, it is designed for sending Visual Verification and look-in images by up to six SmartView PIR/Cameras and OutView cameras.

The AVR is defined as “Slave” when connected to an external alarm system (“Master”).

By using trigger inputs and a PGM output, the AVR can do the following:

 Be Armed and Disarmed  Trigger the external Alarm System  Serve as a GSM backup communication channel - when triggered by the external Alarm

System (on alarm, for example), the AVR will report the CMS/End-user

By default, the AVR will use the triggers as follows:

Trigger

Default setting

Connect the input to…

Wired/External zone

External alarm system’s Alarm output. The input will serve as a backup communication channel - when the Alarm output will be triggered (on alarm, for example), the AVR will report the CMS/ enduser. Make sure zone #24 (the wired zone) is set as 24H zone6

AWAY arm

External alarm system’s On/Off output. The input will be used for arming AWAY the AVR (and disarming it) by the external alarm system

Not used

3.4.3.1 How to connect the triggers to the external alarm system

Use the following diagram and table to connect the trigger inputs of the AVR.

Figure 13. The AVR trigger inputs

AVR

Alarm system

TR1

PGM/Alarm Output

TR2

On/Off Output

“Swinger Shutdown” must be disabled

PGM/Alarm Output

On/Off Output

COM

External Alarm

System (“Master”)

Trigger inputs

AVR (“Slave”)

Wireless Alarm Systems Installation Guide

3.4.3.2 How to connect the PGM output to the external alarm system

By default, the PGM output is used by the AVR to report on “Not Ready/Alarm” (open zone,

faults, and alarms) situations. It is set as Normally Closed. See section 10.5.3, on page 43 for details on the PGM output options.

Figure 14. The AVR PGM output

3.4.4 External antenna

The control panel has a model with a connector for external GSM antenna (P/N 6110019), to improve GSM reception where necessary

This control panel model must be ordered separately!

3.5 How to confirm system installation

To make sure all detectors are well identified by the control panel after installation, do the following:

1. Access the Installer menu and select Service -> Tests -> Zone Tests

2. Press the Test button on each detector and check the reception level. See section 7.1.1.2,

on page 28 for details

Zone Input

AVR (“Slave”)

External Alarm

System (“Master”)

PGM Output

Setup and Programming

4 Setup and Programming

The alarm system has two menus and two related passwords: Installer and Master User. The two menus have the same sub-menus, except the Programming menu which is exclusive to the Installer.

Programming can also be done remotely, using PIMA’s Programming Tool software7.

Some menus are feature depended and vary between models

4.1 The Installer’s menu map

Version 02.00.11.00 and higher

STOP COMM.

BACK

ZONE BYPASS CONTACTS

TESTS ENABLE PROGRAMMING DISPLAY VERSION SYSTEM RESET

MASTER USER DURESS CODE 24H LIMITED CODE

INSTALLER

DATE

ZONES/PERIPHERALS CONTACTS CMS CONTACTS COMMUNICATION SYSTEM OPTIONS FACTORY DEFAULTS LOCAL PROGRAMMING FIRMWARE UPGRADE

PROGRAMMING

BACK

SET CLOCK

BACK

PASSWORDS

BACK

SERVICE

BACK

EVENT LOG

BACK

OPTIONS

BACK

REGULAR USERS

TIME

GLOBAL SETTINGS

Wireless Alarm Systems Installation Guide

4.2 Accessing the menus

To access either of the menus:

1. Press the left key (under “MENU”) - a password entry

field will appear

2. Use the numeric/navigation keys to enter a password. See section 2.2.1, on page 11, on how

to enter characters

4.3 The Master and Installer passwords

The next table lists the Master user and Installer passwords and their use.

Password

Default

The password allows…

Master user

1111

Changing all passwords except the Installer’s, viewing the event log, setting the time, and changing some system settings

Installer

1234

Changing the Installer password, changing all settings the control panel and all detectors and peripherals

You must change the default passwords during the installation of the system

4.3.1 How to reset the passwords to factory defaults

To reset the passwords to their factory default:

1. Disconnect the control panel from both AC power and backup battery for 10 sec.

2. When you power up the control panel again, the Master User and Installer’s default

passwords (1111, 1234 respectively) can be used for 30 sec. to access the menus

DELETE

ENTER PASSWORD

Options menu

5 Options menu

This menu allows changing and controlling the general behavior of the Control Panel as well as setting notifications for the contacts.

5.1 Global Settings

The Global Settings menu allows setting of three features, as explained below. The remote look-in and visual events features allows the end user to maximize the control of all privacy issues.

To change the Global Settings:

1. Access the Installer menu and select Options  Global Settings

2. Set/Clear (enable/disable) the options, which are: a. Global Chime: all chime zones

b. Remote Look-in: sending requested look-in images to predefined mobile phones c. Visual Events: sending visual verification images to predefined mobile phones

5.2 Zone bypass

This menu allows bypassing zones until the next disarming of the alarm system

Do not bypass zones unless necessary and only temporarily: bypassed zones do not sound the alarm when opened, nor are reported to the CMS

To bypass zones temporarily, do the following:

1. Access the Installer menu and select Options  Zone Bypass

2. Set (enable) the zones to be bypassed. Press the Up/Down

keys to scroll between the zones

3. Clear (disable) zones to un-bypass them

5.3 Contacts

This menu allows setting which of the six available contacts will get notifications on alarms and other system events. The events are set in the “Contact 1-6” menu. See section 10.2.2, on page 37.

To set a contact to receive notifications, do the following:

1. Access the Installer menu and select Options  Contacts

2. Press Set to enable a contact, press Clear to disable a contact

GLOBAL SETTINGS ZONE BYPASS CONTACTS

BACK

OPTIONS

GLOBAL CHIME REMOTE LOOK-IN VISUAL EVENTS

GLOBAL SETTINGS

T GLOBAL CHIME T REMOTE LOOK-IN

CANCELSET/CLEAR

GLOBAL SETTINGS

£ ZONE 1 £ ZONE 2

CANCELSET/CLEAR

ZONE BYPASS

T CONTACT 1 T CONTACT 2

CANCELSET/CLEAR

CONTACTS

Wireless Alarm Systems Installation Guide

6 Event Log menu

This menu allows you to view the system log. The log keeps the last 256 events. While the alarm system is armed, it can log up to 10 events from the same zone.

Using the “Programming Tool” application, 500 events can be logged and viewed.

To view the Event Log:

1. Access the Installer menu and select Event Log. The first event is

the most recent one

2. Use the Up/Down keys to scroll between the events. See the next section for

details.

3. Press to exit the log

6.1 Log entry examples

The information of a log entry is displayed as follows:

1. Date and time the event was logged

2. Event description

3. Event source

4. Log entry serial number

BACK

EVENT LOG

21/5/14

CANCEL

07:33:20

124

Full Arm (Away) System (AlarmView)

CANCEL

21/05/14 07:33:20 31

Supervision Loss ZONE 11 (Room 6)

CANCEL

02/06/14 22:03:20 105

Alarm from Zone ZONE 20 (Bath)

CANCEL

17/11/14 20:47:20 16

Full Arm (Away) System (AlarmView)

2 3

Service menu

7 Service menu

The Service menu allows you to perform various tests to verify the installation and the proper operation of the system. The “Enable Programming” menu is a Master user only menu - it enables the user to allow a two hour remote access to the alarm system. If the default Access Code has

not been changed, this option overrides the “Always” access mode. See section 0, on page 44

7.1 Tests

The tests menu allows testing the zones and peripherals of the alarm system and some more options.

Testing the system periodically will ensure the system owner that the system works properly.

7.1.1 Zones

To test the zones:

1. Access the Installer menu and select Service 

Tests  Zones

2. The zone test screen is made of a grid that shows all

active zones: zones 1-24 are displayed with their number, zones 25-30 are displayed with their RSSI8

level. See the next two sub-sections for full details.

3. Trigger zones 1-24 - when a signal is received in the control panel, the zone number is

replaced by the RSSI reception level.

4. Once the test is complete, press to exit.

7.1.1.1 Zone status options

There are three status options in the zone test display (see the next figure):

a. Number: this is the zone number. It appears in regular zones before testing, and in visual

zones that are at fault

b. Signal strength indicators:

1) Zones 1-24: the indicators appear as the zone is triggered

2) Zones 25-30 (visual zones): the indicators interchange with the zone no.

c. Empty: the zone is disabled

Received Signal strength Indication.

BACK

SERVICE

TESTS

ENABLE PROGRAMMING

DISPLAY VERSION SYSTEM RESET

TESTS

ZONES EXTERNAL SIREN BUILT-IN SIREN COMMUNICATION SYSTEM SELF TEST

3 4 5 6 8 9 10

11 12 16 17 20

Wireless Alarm Systems Installation Guide

7.1.1.2 RSSI reception level

The signal strength indicators allow you to determine how good the communication, between the wireless devices and the control panel is. The number of the indicators is the quality of the reception, as explained in the table below. See also the previous figure

Onscreen

Indicators

Reception/Indication

Excellent

Strong

Good

Low: see the warning below!

Poor: see the warning below!

Numeral

1. Zones 1-24: the zone was not triggered

2. Zones 25-30: the (visual) zone is at fault

"Poor” and “Low” reception levels are not acceptable. If you get a "poor" signal from any detector, re-locate it and re-test it, until the test result is between "Excellent" and "Good"

7.1.2 External Siren

See also External Siren Indications, on page 53

7.1.2.1 Test

To test the external siren, do the following:

1. Access the Installer menu and select Service  Tests 

External Siren

2. Press Test

3. Wait 5 sec. The siren will sound the alarm for 3 sec. and its LEDs will flash for few sec.

4. Press to exit

7.1.2.2 Stop siren

If the siren’s tamper switch is tripped continuously, you can use this feature to stop (silent) the siren.

7.1.2.3 Relearn

If the siren needs to be re-learned with the control panel, call PIMA support for instructions

TEST

RELEARN

EXTERNAL SIREN

STOP SIREN

TEST STOP SIREN

BACKSELECT

EXTERNAL SIREN 1

Service menu

7.1.3 Built-in siren

To test the built-in siren, do the following:

1. Access the Installer menu and select Service  Tests  Built-In Siren

2. Press - the built-in siren will sound briefly

7.1.4 Communication

This menu allows testing the SIM card’s communication setup, by trying to send and receive data. See the next table for complete details.

To test the SIM cards:

1. Access the Installer menu and select Service  Tests 

Communication

2. Select SIM1 or SIM2 (in dual SIM versions). If the selected SIM is

currently idle, the alarm system will switch to it

3. Select the test type and press

4. Press at the end of the tests

7.1.4.1 Test types

The test types are described in the below table. All tests are replied by either “Passed” or “Failed” message

Test

Process

GPRS Link

Ping a website (www.google.com)

CMS 1-2

Send a test event to the CMS:

a. In SIA/CID over SMS: to mobile phone b. In Visual/CID over Email: to E-mail c. In Visual/CID over GPRS: to PC, mobile phone

Contact 1-6

Send “Periodic Test” by text message:

a. SMS Test: to mobile phone (“SMS Event Report” must be enabled.

See page 37)

b. Email Test: to E-mail (“Email Event” must be enabled. See page 37)

7.1.5 System self-test

The self-test checks the LCD display, the LEDs and the chime

To do the test:

1. Access the Installer menu and select Service  Tests  System Self Test

2. The LCD display will flicker for eight sec. and the internal sounder will sound a series of beeps

COMMUNICATION

SIM 1(MAIN) SIM 2(BACKUP)

GPRS LINK CMS 1-2 CONTACT 1-6

SIM 1(MAIN) SIM 2(BACKUP)

BACKSELECT

COMMUNICATION

GPRS LINK CMS 1

BACKSELECT

COMMUNICATION

Wireless Alarm Systems Installation Guide

7.2 Display version

Use this feature to view the system’s version and RF frequency

To view the system version and frequency:

1. Access the Installer menu and select Service  Display Version

The system’s software version and RF frequency will be displayed

2. Press to exit

7.3 System reset

The system reset feature enables to reset the communication channels.

To do a system reset:

1. Access the Installer menu and select Service  System Reset

2. Wait for the short process to end. While resetting, the message

UPDATING is displayed

ALARMVIEW.STD.EN

02.09.07.00.000 FREQ:868.635

UPDATING

AlarmView

Passwords Menu

8 Passwords Menu

The password menu allows you setting the Installer password. The other passwords on the menu can be set only by the Master User, in the User menu.

8.1 Installer

The Installer password can be 4-8 digits long and contain the numeric values of 1-4, for example

14412311. It cannot be deleted.

You must change the default Installer password during installation

To set the Installer password:

1. Access the Installer menu and select Passwords  Installer

2. Select Password and type the desired password

3. Press

 You cannot use the Installer password over the wireless keypad, only the

control panel

 A minimum of 7 digit password is required to comply with EN requirements

8.1.1 Access mode

There are two options for allowing the installer to access the alarm system remotely, via the Programming Tool application: User Initiated and Always, explained below.

The AlarmView keeps a record of any remote connection and reports it to the CMS.

a. User Initiated: in this mode the Installer cannot access the menu, unless the Master

user permits it by opening a two hour access window (on the User menu: Service  Enable Programming)

b. Always: in this mode the Installer can access the system without the need for the

Master user approval

You must change the default Access Code, to be able to connect to the

alarm system remotely in the “Always” mode: as a precaution, if the

default code has not been changed, remote access without the Master user approval is disabled

REGULAR USERS MASTER USER DURESS CODE

BACK

PASSWORDS

24H LIMITED CODE

INSTALLER

PASSWORD ACCESS MODE

BACKSELECT

INSTALLER

Wireless Alarm Systems Installation Guide

To define the Installer’s access mode, do the following:

1. Access the Installer menu and select Passwords  Installer 

Access Mode

2. Select User Initiated or Always

9 Set Clock menu

After a long power failure, or whenever the time is not accurate, the time and date need to be set

9.1 Time

To set the Time, do the following:

1. Access the Installer menu and select Set Clock  Time

2. Press to change between 12H (AM/PM) and 24H time

formats

3. Press the up and down arrow keys to set the hour and minute

4. Press the right and left arrow keys to move the cursor between the hours and the

minutes

5. Press to save

9.2 Date

To set the Date, do the following:

1. Access the Installer menu and select Set Clock  Date

2. Press to set the date format to either American (MM/DD)

or European (DD/MM)

3. Press the up and down arrow keys to set the date

4. Press the right and left arrow keys to move the cursor between the day, month

and year

5. Press to save

P USER INITIATED ALWAYS

SELECT

INSTALLER 1

CANCEL

TIME DATE

BACK

SET CLOCK

CANCELAM-PM/24H

22 17

CANCELDD-MM/MM-DD

16 05 14

Programming menu

10 Programming menu

The programming menu allows you to program the various functions of the alarm system.

10.1 Zones/Peripherals

Enroll and define the wireless detectors and peripherals of the alarm system. Before enrolling, make sure all peripherals have the appropriate batteries.

All three systems, the AlarmView, Guardian and AVR support up to 23 wireless zones and one hardwired. The AlarmView and AVR also support up to six Visual zones.

10.1.1 Zones

To enroll and define a wireless zone:

1. Access the Installer menu and select Programming  Zones/

Peripherals  Zones

2. Select Zone 1-24

3. Select Device ID and press Learn to enroll a detector or a

peripheral. If a number is displayed, the zone already has a device associated with. You can press “Delete”, and enroll a new device

4. Trigger a device or press its Test button. When the device is

detected, press

Zone #1 is set as Entry/Exit zone by default

ZONES/PERIPHERALS

BACK

PROGRAMMING

CONTACTS CMS CONTACTS COMMUNICATION SYSTEM OPTIONS FACTORY DEFAULTS LOCAL PROGRAMMING FIRMWARE UPGRADE

ZONES

ZONE 1-24 DEVICE ID

ZONE TYPE ARM SET NAME OPTIONS SWINGER SHUTDOWN STATE

ZONE 1 ZONE 2

BACKSELECT

ZONES 1

DEVICE ID ZONE TYPE

BACKSELECT

ZONE 1 1

CANCELLEARN

LEARN DEVICE ID

A1B2C344

CANCELDELETE

LEARN DEVICE ID

Wireless Alarm Systems Installation Guide

Select Zone Type and select the type. The available types are: Normal, Entry/Exit, Follower, 24H, Panic, Medical, and Fire. See

the “Glossary of terms”, on page 55 for more on each type

5. Glossary of terms

6. Select Arm set and set to which arming mode the zone will be

armed. The available modes are: Home, Away, and Part. Multiple selection is allowed

7. Select Name and give the zone a name. See section 2.2.1, on page 11 for details

8. Select Options and set the zone options. Multiple selection is

allowed. The available options are as follows:

 Siren: when the zone is violated, it will trigger the siren

 Chime: when the zone is opened while the control panel is disarmed, it will trigger the

control panel’s chime. This is normally used on doors and windows

 Force Arm: this zone can be armed when the “Force Arm” option is enabled. See section

10.5.2, on page 42 and the “Glossary of terms”, on page 54 for more details

9. Select Swinger Shutdown (see the “Glossary of terms”, on page

54) and select between the available options: 1, 2 or 3 alarms, or Disable

10. Select State and set if the zone is Enabled or Disabled.

Zone #24 is a dedicated hardwired zone. As such, it does not have the “Device ID” option. To use this zone Trigger #1 must be set as “Wired/EXT zone”. See

section 10.5.4, on page 43

10.1.2 Visual zones (AlarmView and AVR only)

The alarm system supports up to six visual zones, namely SmartView PIR/cameras.

To enroll and define a visual zone:

1. Access the Installer menu and select Programming  Zones/

Peripherals  Visual Zones

2. Select Zone 25-30 (Visual)

3. Select Device ID and type the detector’s serial number (8 digits).

If a number is displayed, the zone already has a device associated with. You can press “Delete”, and enroll a new device

P ENTRY/EXIT FOLLOWER

CANCELSELECT

ZONE TYPE 1

x HOME x AWAY

CANCELSET/CLEAR

ARM SET 1

x SIREN x CHIME

CANCELSET/CLEAR

OPTIONS 1

P 3 ALARMS DISABLE

BACKSELECT

SWINGER SHUTDOWN 4

VISUAL ZONES

ZONE 25-30

(VISUAL)

DEVICE ID ZONE TYPE ARM SET NAME OPTIONS SWINGER SHUTDOWN STATE

ZONE 25 (VISUAL) ZONE 26 (VISUAL)

VISUAL ZONES 1

BACKSELECT

DEVICE ID ZONE TYPE

BACKSELECT

ZONE 25 (VISUAL) 1

00000000

DELETEINSERT

DEVICE ID

Programming menu

Visual detectors cannot be enrolled automatically, to protect privacy and security

4. Select Zone Type and mark the type. See the previous “Zone”

section for the available options

5. Select Arm set and set the arming mode in which the zone be

armed. See the previous “Zone” section for the available options

6. Select Name and give the zone a name. See section 2.2.1, on page 11 for details

7. Select Options and set the zone options. Multiple selection is

allowed. The available options are as follows:

 Siren: when the zone is violated, it will trigger the siren

 Force Arm: this zone can be armed when the “Force Arm” option is enabled. See section

10.5.2, on page 42 and the “Glossary of terms”, on page 54 for more details

 Visual Verif.: send visual verification images to predefined contacts  Remote Look-in: allow predefined contacts to request look-in images by SMS  Led Indication: SmartView LED ON when alarmed

8. Select Swinger Shutdown (see the “Glossary of terms”, on page

54) and select between the available options: 1, 2 or 3 alarms, or Disable

9. Select State and select if the zone is Enabled or Disabled

10.1.3 Keyfobs/keypads

The alarm system supports the connection of up to six KF key fobs and RWK wireless keypads. See a separate Peripherals guide (P/N 4410399) for details on these devices.

To enroll and define a key fob or a wireless keypad, do the following:

1. Access the Installer menu and select Programming  Zones/

Peripherals  Key fobs/ Keypads  Key fob/Keypad X

2. Select Device ID and press Learn to enroll the peripheral

If a number is displayed11, the zone already has a device associated with. You can press “Delete”, and enroll a new device

3. Press to save the ID

4. Select Name and type a description for the keyfob/keypad

5. Select State and select Enabled or Disabled

Or type it: the ID is printed on a label on the keyfobs and keypad

Only the first seven digits are displayed (the eighth is always zero). The serial no. is printed on a label on

the detector

33569874

DELETEINSERT

DEVICE ID

P NORMAL ENTRY/EXIT

CANCELSELECT

ZONE TYPE 1

x HOME x AWAY

CANCELSET/CLEAR

ARM SET 1

x SIREN x FORCE ARM

CANCELSET/CLEAR

OPTIONS 1

P 3 ALARMS DISABLE

BACKSELECT

SWINGER SHUTDOWN 4

KEYFOB/KEYPAD 1

DEVICE ID NAME STATE

KEYFOBS/KEYPADS

DEVICE ID NAME

BACKSELECT

KEYFOB/KEYPAD 1 1

CANCELLEARN

LEARN DEVICE ID

A1B2C344

CANCELDELETE

LEARN DEVICE ID

Wireless Alarm Systems Installation Guide

10.1.4 Panic button

The alarm system supports the connection of up to six PCP buttons for Panic and Medical issues. See a separate Peripherals guide (P/N 4410399) for details on these devices.

To enroll and define a Panic/Medical button:

1. Access the Installer menu and select Programming 

Zones/Peripherals  Panic Buttons

2. Select Panic Button X

3. Select Device ID and press Learn

4. Press the panic button to enroll it

. If a number is displayed11, the zone already has a button associated with. You can press “Delete”, and enroll a new one. See a separate peripherals guide (P/N 4410399) for more details on the panic button

5. Select Type and select the button type: Medical or Panic. The

type selected only determines the event reported

6. Select Name and type a name/description for the panic button (see section 2.2.1, on page 11

for instructions)

7. Select State and select if the button is Enabled or Disabled

10.1.5 External siren

See a separate Peripherals guide (P/N 4410399) for complete details on the SIR External Wireless Siren.

To enroll and define the siren:

1. Access the Installer menu and select Programming  Zones/

Peripherals  Ext. Siren

2. Select Device ID

3. Enter the siren’s serial number and press Insert (see section

2.2.1, on page 11 for instructions). The number is printed on a label

at the back of the siren (and also on the siren’s package)

Or type it: the ID is printed on a label on the button

PANIC BUTTON 1

DEVICE ID

NAME STATE

PANIC BUTTONS

TYPE

PANIC BUTTON 1 PANIC BUTTON 2

BACKSELECT

PANIC BUTTONS 1

DEVICE ID TYPE

BACKSELECT

PANIC BUTTON 1 1

CANCELLEARN

LEARN DEVICE ID

A1B2C344

CANCELDELETE

LEARN DEVICE ID

P MEDICAL PANIC

SELECT

TYPE 1

CANCEL

DEVICE ID

CUT OFF OPTIONS (AWAY)

EXT. SIREN

START DELAY

STATE

DEVICE ID START DELAY

BACKSELECT

EXT. SIREN 1

000000

CANCEL

DEVICE ID

INSERT

Programming menu

4. If required, select Start Delay and enter a delay in sec. before the

siren will sound the alarm, between 0 (default) and 255

5. Select Cut Off and enter the time, between 5 and 255 sec.

(default - 60)

6. Select Option (Away) and set options, that are available only

while the alarm system is armed to AWAY mode:

a. Arming tones: the siren will beep once when arming the

system, and twice when disarming

b. Entry/Exit tones: in addition to the control panel internal sounder, the siren will

sound clock ticks during the exit and entry delays. See “External Siren Indications”, on page 50 for details

7. Select State and select if the siren is Enabled or Disabled

10.1.6 Built-in siren

The system has an 85 dB internal siren, sufficient for indoor alarm.

To define the built-in siren:

1. Access the Installer menu and select Programming  Zones/

Peripherals  Built-In Siren

2. Select Cut Off and enter the time, between 5 and 255 sec. (default - 60)

3. Select State and select if the siren is Enabled or Disabled

10.2 Contacts

The system allows defining up to six contacts, for receiving event and fault notifications.

10.2.1 System name

The system name is used to personalize the alarm system in the messages the contacts receive.

To define the name:

1. Access the Installer menu and select Programming  Contacts

2. Select System Name. Leave the default name or type a new one

(see section 2.2.1, on page 11 for instructions)

3. Press

10.2.2 Contact 1-6

Define the various details of up to six contacts of the alarm system, as follows:

1. Access the Installer menu and select programming  User

Contacts  Contact X

2. Select Mobile Phone and enter a mobile phone number

DELETE

START DELAY

INSERT

DELETE

CUT OFF

INSERT

£ ARMING TONES £ ENTRY/EXIT TONES

CANCELSET/CLEAR

OPTIONS (AWAY) 1

CUT OFF STATE

BACKSELECT

BUILT-IN SIREN 1

SYSTEM NAME

CONTACTS

CONTACT 1-6 EVENT REPORT

SYSTEM NAME CONTACT 1

BACKSELECT

CONTACTS 1

MOBILE PHONE EMAIL (BY MMS)

BACKSELECT

CONTACT 1 1

Wireless Alarm Systems Installation Guide

3. Select Email (By MMS) and enter an E-mail address. E-mails are sent via MMS (Multimedia

Message Service) messages and cost money to the end user (by the service provider)

4. Select Contact Name and type a name (see section 2.2.1, on page 11 for instructions)

5. Select Options and set the contact’s options, as described in the

next table

Option

The contact will be…

SMS Remote CMD.*

allowed to send arm, disarm and other commands by SMS. See section 12.2.1, on page 48

Remote Look-in*

allowed to receive look-in images

SMS Event Report*

receiving notifications on alarms and other events by SMS

MMS Visual

receiving visual verification images by MMS

Email Event

receiving notifications on alarms and other events by E-mail

Email Visual

receiving visual verification images by E-mail (sent via MMS)

Must be enabled when using the Android app

6. Select Event Report and set the event types that will be reported

to any of the contacts. The options are as follows:

 Alarm events: any alarm

 Dis/Arm report: arming to any mode and disarming  Power report: power loss  Service report: actions such as entering the menu

See Appendix G, on page 57 for complete details on the reported events

10.3 CMS contacts

Here you can set two CMS contacts and their options.

To set the CMS contacts, do the following:

1. Access the Installer menu and select Programming  CMS

Contacts

2. Select Acct. ID and type the account ID of this alarm system

3. Select CMS X and set the following:

x SMS REMOTE CMD. x REMOTE LOOK-IN

CANCELSET/CLEAR

OPTIONS 1

x ALARM EVENTS x DIS/ARM REPORT

CANCELSET/CLEAR

EVENT REPORT 1

ACCT. ID

CMS CONTACTS

CMS 1-2 EVENT REPORT RETRY OPTIONS

ACCT. ID CMS 1

BACKSELECT

CMS CONTACT 1

Programming menu

a. Select Mobile and enter the CMS’s phone number for receiving notifications by SMS b. Select Email (by MMS) and enter the CMS’s E-mail address. Note that E-mails are

sent via MMS (Multimedia Message Service) messages and cost money to the end user (charged by the cellular provider). See section 2.2.1, on page 11 for instructions

c. Select IP and enter the IP address of the IP Receiver in the CMS. You can also enter a

URL address for DDNS services

d. Select Port and enter the port number of the IP receiver

e. Select CMS Protocol and select the relevant option. The

options are listed below

Disable:

reporting to the CMS is disabled

SIA SMS:

events will be sent by SMS, in SIA

CID SMS:

events will be sent by SMS, in ContactID©

E-mail Visual/ CID:

visual and normal events will be sent by E-mail, in ContactID© GPRS-CID:

events to the CMS will be sent as IP over GPRS, in ContactID©

GPRS-Visual/ CID:

visual and normal events will be sent to the CMS, as IP over GPRS, in ContactID©

f. Select Periodic Test and select every how long a test event

will be sent to the CMS for supervision. The options are: Disable (tests), 5 min, 10 min, 60 min, 24 hrs, one week, one month

g. Select GPRS Always ON and select a ping interval in sec. The

options are: 30, 45, 60 or 90. The alarm system will ping a web server to maintain an open session with the IP Receiver. See the “Glossary of terms”, on page 54 for more details

4. Press BACK

CMS 1-2

PERIODIC TEST

MOBILE EMAIL (BY MMS)

CMS PROTOCOL

IP PORT

BACKUP*

GPRS ALWAYS ON

* CMS 2 only

DISABLE

CMS PROTOCOL

SIA SMS CID SMS EMAIL VISUAL/CID GPRS-CID GPRS-VISUAL/CID

P DISABLE SIA SMS

SELECT

CMS PROTOCOL 1

CANCEL

P DISABLE 5 MIN

PERIODIC TEST 1

CANCEL

SELECT

P DISABLE PING 30 SEC

GPRS ALWAYS ON 1

CANCEL

SELECT

Wireless Alarm Systems Installation Guide

5. Select Event Report and set which events will the alarm system

report the CMS. The options are: Burglary Alarms, Burglary Restore, Fire alarms, Fire Restore, Arming and Disarming, Service events,

Service Restore, Power loss, Power Restore, Medical alarms, Medical Restore, and Visual alarms (verification images)

6. Select Retry Options and set the two available options. The alarm

system will retry to send events:

 Interval Timeout: set the overall interval of the re-tries in

min., between 6-30

 Delay Timeout: set the delay between re-tries in sec., between 15-60

Example: if you set an interval of 10 min. and a delay of 15 sec., then for 10 min. the control panel will try to report the CMS, every 15 sec., which is 40 times (10x4)

7. In CMS 2 only, select Backup and set the two backup options,

as follows:

 Backup: CMS 2 will serve as backup to CMS 1 in case of a

communication fault with CMS 1

 Duplicate: all events will be reported both to CMS 1 and CMS 2 (“Double Report”)

 When CMS 2 is set as “Duplicate”, “GPRS Always On” is automatically disabled  Sending images may cause the IP Receiver to close the session

10.4 Communication

Set the mode of the SIM card(s) - single or dual13 - and the cellular provider’s details of each card. The alarm system comes with a list of your country’s providers by default.

To set the SIM card(s):

1. Access the Installer menu and select Programming 

Communication

2. Select SIM Mode and select between the two following options:

 Single SIM (Main): one card will be used  Dual SIM: two cards will be used

3. Back in the Communication screen, select SIM1 (main) and

press Select Operator

4. Using the up/down arrow keys , scroll to the provider

that matches the SIM card in use by the alarm system, and press Select

See the “Glossary of terms”, on page 49

x BURGLARY REPORT x BURGLARY RESTORE

CANCELSET/CLEAR

EVENT REPORT 1

INTERVAL TIMEOUT DELAY TIMEOUT

BACKSELECT

RETRY OPTIONS 1

P BACKUP DUPLICATE

SELECT

BACKUP 1

CANCEL

SIM MODE

COMMUNIATION

SIM 1 (MAIN) SIM 2 (BACKUP)

SIM MODE SIM1 (MAIN)

COMMUNICATION 1

BACK

SELECT

P SINGLE SIM (MAIN) DUAL SIM

SIM MODE 1

CANCEL

SELECT

SELECT OPERATOR

BACKSELECT

COMMUNICATION 1

OPERATOR #1 OPERATOR #2

BACKSELECT

SELECT OPERATOR (COUNTRY) 1

Programming menu

5. Press BACK. If you need to select a different country, scroll to

it, press Select, then repeat on steps 3-4

6. In dual SIM versions, select SIM2 (Backup)

7. Press Select Operator and repeat on steps 4-5

8. Select Options and select between the options, as follows: a. Main SIM Restore: set how many hours after switching

from SIM1 to SIM2 the control panel will try to switch back. The options are 1, 2 and 4 hours.

b. SIM Keep Alive: cellular providers suspend the communication with SIM cards being

idle for a long time. “Long time” varies between the different providers. To avoid this, the control panel will send a “Keep-alive” event in the interval set here. The options are

once every 1-28 days

Some SIM cards may have two options:

 PP – indicates a Prepaid/Pay As You Go card  CN – indicates a Contract card

10.5 System options

Set the system options.

10.5.1 Entry/Exit delay

To set the entry and exit delays, do the following:

1. Access the Installer menu and select Programming  System

Options

2. Select Entry/Exit

3. Select Entry Delay and type a value between 5 and 45 sec.

(default - 30)

4. Press

5. Select Exit Delay and type a value between 5 and 255 sec. (default - 5)

ANGOLA AUSTRIA

BACKSELECT

SELECT COUNTRY 1

BACKSELECT

SIM 2(BACKUP) 1

SELECT OPERATOR OPTIONS

OPERATOR #1 OPERATOR #2

BACKSELECT

SELECT OPERATOR (COUNTRY) 1

BACKSELECT

OPTIONS 1

MAIN SIM RESTORE SIM KEEP ALIVE

ENTRY/EXIT

SYSTEM OPTIONS

ARM/DISARM PGM OUTPUT TRIGGER INPUTS REMOTE ACCESS

ENTRY DELAY

ENTRY/EXIT

EXIT DELAY TONE

ENTRY/EXIT ARM/DISARM

BACKSELECT

SYSTEM OPTIONS 1

ENTRY DELAY EXIT DELAY

BACKSELECT

ENTRY/EXIT 1

Wireless Alarm Systems Installation Guide

6. Press

7. Select Tone and select between High or Low, for the delay countdown ticking sound

10.5.2 Arm/Disarm

Define the various arming and disarming options. For a detailed explanation of each, see the “Glossary of terms”, on page 54.

The alarm system cannot be armed in the following situations:

 The Fault LED is on  A zone tamper is open  An immediate zone is open  “Force Arm” (see the “Glossary of terms”, on page 54) is not enabled

10.5.2.1 Options

To set the arming and disarming options, do the following:

1. Access the Installer menu and select Programming  System

Options  Arm/Disarm

2. Select Option and set the relevant options, listed in the next table

Option

Description

Force Arm

Allows arming with open zones. See “Arming modes”, on the “Glossary of terms”, on page 55

One-Key Arming

Allows arming by only pressing the control panel’s arming buttons (without the need to enter a user code)

WL keypad only

 If only the wireless keypad will be used for arming and disarming,

user passwords can be up to four digits, and have the numerals of 09

 To use both the wireless keypad and the control panel, passwords

can be up to four digits, but have the numerals of 1-4 only

10.5.2.2 Overriding

Overriding allows arming the alarm system even if one of three faults is present: Backup Battery Loss, AC Loss and Zone Supervision Loss. These faults are being reported and logged anyway and must be resolved as soon as possible.

To set the overriding options, do the following:

1. Access the Installer menu and select Programming  System

Options  Arm/Disarm  Overriding

2. Set the relevant faults

OPTIONS

ARM/DISARM

OVERRIDING

FORCE ARM

OPTIONS

ONE-KEY ARMING WL KEYPAD ONLY

OPTIONS OVERRIDING

BACKSELECT

ARM/DISARM 1

x FORCE ARM. x ONE-KEY ARMING

CANCELSET/CLEAR

OPTIONS 1

x BACKUP BAT. LOSS x AC LOSS

CANCELSET/CLEAR

OVERRIDING 1

Programming menu

10.5.3 PGM output

The alarm system allows one PGM connection. To set it, do the following:

1. Access the Installer menu and select Programming  System

Options  PGM Outputs  PGM 1

2. Select Trigger Upon and select what will trigger the output, as

listed in the following table

Trigger

The PGM output is triggered when...

Siren Follower

The siren is activated

Entry/Exit

The Entry/Exit delay starts running

Not Ready/Alarm

A zone is open or alarming, a fault occurs

Arm Away, Home, or Part

The alarm system is armed

Power Fault

This fault occurs

Medical, Burglary, Fire

These alarms are set off

Remote SMS

SMS command is received

3. Select PGM 1  Output Type and select the desired output type,

as listed in the following table

Type

Mode

Steady N.O.

Normally Open

Steady N.C.

Normally Close

Pulse Low to High

Pulse High to Low

4. Select PGM 1  Pulse and type the pulse duration, between 1 and 255 sec.

10.5.4 Trigger inputs

The alarm system allows three input connections, which can be utilized for arming the system by an external alarm system, and more. See section 3.4.1, on page 20 for more details.

To set the trigger inputs options, do the following:

1. Access the Installer menu and select Programming  System

Options  Trigger Inputs

2. Select Trigger X and select the relevant trigger. The available

options are described in the next table.

TRIGGER UPON

PGM 1

OUTPUT TYPE PULSE

TRIGGER UPON OUTPUT TYPE

BACKSELECT

PGM 1 1

P SIREN FOLLOWER ENTRY/EXIT

SELECT

TRIGGER UPON 1

CANCEL

P STEADY NO STEADY NC

OUTPUT TYPE 1

CANCEL

SELECT

AWAY ARM HOME ARM PART ARM WIRED/EXT ZONE

NOT USED

TRIGGER 1-3

TRIGGER 1 TRIGGER 2

BACKSELECT

TRIGGER INPUTS 1

P NOT USED AWAY ARM

SELECT

TRIGGER 1 1

CANCEL

Wireless Alarm Systems Installation Guide

Trigger

The input is triggered upon/by…

Away Arm, Home Arm, Part Arm

Arming to one of these modes Wired/Ext Zone

Signal via the hardwired zone (#24)14

10.5.5 Remote access

Set the parameters for remotely accessing the alarm system, using the “Programming Tool” PC application7 (via GPRS). When accessing remotely there are several limitations:

a. If the control panel is armed you cannot bypass zones, change the global options,

change contacts, and change the system configuration

b. After disarming the control panel the remote session is disconnected, to allow reporting

the event

To set the remote access parameters, do the following:

1. Access the Installer menu and select Programming  System

Options  Remote Access

2. Select Access Code and type a new code to replace the default one (531902)

3. Select Access Mode and select when remote access is allowed. The available modes are listed in the next table. See section 8.1.1,

on page 31 for more details

Access Mode

Description

Disable

Remote access is disabled

Always

Remote access is enabled, without the need for the Master user’s approval (only if the default Access Code was changed. If the code is the default one, the Master user will have to approve any remote access)

During Disarm

Remote access is enabled, only when the system is disarmed

User Initiated (default)

Remote access is enabled, only after the Master allows a two hour window via the Service  Enable Programming menu

10.6 Factory defaults

Use this menu to reset the alarm system. The options on this menu are listed in the next table and the following sections.

Option

What is defaulted?

What is not defaulted?

Return to Defaults

All the parameters, except those on the right

Passwords, Remote Access Code, zones and peripherals’ IDs

Only Trigger #1 can be set as and connected to a Wired/External zone

ACCESS CODE

REMOTE ACCESS

ACCESS MODE

ACCESS CODE ACCESS MODE

BACKSELECT

REMOTE ACCESS 1

P DISABLE ALWAYS

SELECT

ACCESS MODE 1

CANCEL

RETURN TO DEFAULTS

FACTORY DEFAULTS

CLEAR PASSWORDS CLEAR ZONES INIT. ALL

Programming menu

Option

What is defaulted?

What is not defaulted?

Clear Passwords

All passwords, Remote Access Code

All other parameters

Clear Zones

All zones and peripherals' IDs

Zones and peripherals’ parameters

Init All

Combines the three above options

 The log is not cleared in any of the above options  Bypassed zones are not un-bypassed in any of the above options

10.6.1 Return to defaults

The default settings may vary between various countries and regions

To return to the factory defaults:

1. Access the Installer menu and select Programming  Factory

Defaults

2. Select Return to Defaults. A confirmation message will appear

asking you to confirm the action

3. Press YES to confirm

10.6.2 Clear Passwords

To clear (reset) all passwords:

1. Access the Installer menu and select Programming  Factory

Defaults

2. Select Clear Passwords. A confirmation message will appear

asking you to confirm the action

3. Press YES to confirm

10.6.3 Clear zones

After performing this action, you will be required to re-enroll all zones and peripherals

To clear all the zones:

1. Access the Installer menu and select Programming  Factory

Defaults

2. Select Clear Zones. A confirmation message will appear asking you

to confirm the action

3. Press YES to confirm

RETURN TO DEFAULTS CLEAR PASSWORDS

BACKSELECT

FACTORY DEFAULTS 1

Are you sure ?

YES NO

RETURN TO DEFAULTS CLEAR PASSWORDS

BACKSELECT

FACTORY DEFAULTS 1

Are you sure ?

YES NO

RETURN TO DEFAULTS CLEAR PASSWORDS

BACKSELECT

FACTORY DEFAULTS 1

Are you sure ?

YES NO

Wireless Alarm Systems Installation Guide

10.6.4 Initialize all

This action resets all system parameters and zones

To initialize the system:

1. Access the Installer menu and select Programming  Factory

Defaults

2. Select Init All. A confirmation message will appear asking you to

confirm the action

3. Press YES to confirm

10.7 Local programming

The Local Programming mode is used for uploading and downloading data via the “Programming Tool” PC application7. See the Programming Tool guide (P/N 4410401) for complete details

To program the alarm system locally, do the following

1. Access the Installer menu and select Programming  Local

Programming

2. Run the “Programming Tool” and follow the instructions

3. When you are finished, press

Make sure not to disconnect the USB or power cables during the session, as it may damage the integrity of the alarm system

10.8 Firmware upgrade

Upgrading the Firmware requires the “Firmware Upgrade Tool”. See the tool’s guide (P/N 4410401) for more details

To perform a firmware upgrade:

1. Access the Installer menu and select Programming  Firmware

Upgrade.

2. A confirmation message will appear asking you to confirm the

action. Press YES to confirm

3. Run the Firmware Upgrade Tool and follow the instructions

4. When you finish, press

 When performing Firmware Upgrade, you must follow the correct

procedure, otherwise you can risk system failure, which will make its warranty void

 Disconnecting power or disconnecting the USB cable, at any stage

during the upgrade process may result in system failure

RETURN TO DEFAULTS CLEAR PASSWORDS

BACKSELECT

FACTORY DEFAULTS 1

Are you sure ?

YES NO

FACTORY DEFAULTS LOCAL PROGRAMMING

BACKSELECT

LOCAL PROGRAMMING 1

Local programming

Unplug USB cable or

Press OK to exit

FACTORY DEFAULTS FIRMWARE UPGRADE

BACKSELECT

PROGRAMMING 1

Are you sure ?

YES NO

Stop Communication Menu

11 Stop Communication Menu

The Stop Communication option allows you to temporarily stop all communication, cancel all pending messages and clear all communication buffers. This option may be used on the following situations:

a. During the installation process b. During testing of the system c. In the event of a false alarm

To stop communication and clear the buffers, do the following:

1. Access the Installer and select Stop Comm.

2. Press Yes to confirm - all messages in queue will be cleared

and will not be sent

3. Press

BACK

STOP COMM.

Are you sure ?

YES NO

Wireless Alarm Systems Installation Guide

12 Operating the Alarm System

Remotely

12.1 By smartphone app

The app allows the Master user to control the alarm system, by a simple-to-use application. See our website at http://www.pima-alarms.com/?categoryId=91059, or the system’s User Guide for complete details.

12.2 By text messages

Some operations of the alarm system - arming and disarming, requesting system status, activating and deactivating the PGM output, stopping the siren and requesting look-in images are SMS operated.

These operations are processed, only if sent from a contact’s phone, and only if the contact is allowed to perform them (see section 10.2.2, on page 37).

Every SMS message contains the event and the device or user name. For example: "Alarm from Kitchen AlarmView".

The alarm system sends a confirmation message (or fault report) on every text command.

Note, that SMS commands are not case sensitive.

12.2.1 Commands

Following are the available SMS commands:

Action

Command

Arm AWAY

Arm HOME

Arm PARTI

Disarm

Open PGM output

1o (Open)

Close PGM output

1c (Close)

Stop siren

Request system status

Request command list

Request look-in image

25i-30i 99i - all zones

System Peripherals

Appendix A System Peripherals

Peripheral

Description

P/N

SmartView

PIR/Camera (color)

8812001

OutView

Outdoor camera (color)

8813001

PCP

Panic Button/Pendant

5432004

PIR-S

Standard PIR Detector

5431001

PIR-P

Pet Immune PIR Detector

5431002

PIR-O

Outdoor PIR Detector

5431003

DCM

Door Contact/Magnet

5432001

Smoke Detector

5431004

TD-5

Temperature Detector +5ºC

5436001

WLD

Water Leakage Detector

5436002

REP

Range Extender/Repeater

5435001

DCO

CO² Detector with EU approval

5431005

SIR-B

Outdoor Siren – Blue

5433001

SIR-R

Outdoor Siren – Red

5433002

SIR-O

Outdoor Siren - Orange

5433007

SIR-I

Indoor Siren

5433003

RWK

Remote Wireless Keypad (bi-directional)

5434001

KF-1

Hand-held 1-way Keyfob

5432002

KF-2

Hand-held 2-way Keyfob (bi-directional)

5432003

Wireless Alarm Systems Installation Guide

Appendix B The SmartView Detector/

Camera

B.1 How to mount the detector

Do the following steps to mount the detector:

1. Release the screw on the bottom of the bracket of the

detector, and remove the bracket.

2. Drill holes for surface or corner mounting.

3. Insert the supplied wall plugs and fasten the bracket to the

surface with the supplied screws.

4. Place the detector in the mounting bracket and fasten the screw.

5. If you need to adjust the direction of the detector, loosen

the screw and rotate it.

6. Fasten the screw tightly.

B.2 How to replace the battery

When the SmartView batteries are exhausted, do the following to replace them:

Release the screw of the bracket and remove the detector.

1. Release the screw of the cover of the battery

compartment, and remove the cover.

2. Replace the two batteries with new alkaline batteries. See

a sticker on the battery holder for correct polarity.

3. When you insert the batteries, the LED will light up in

blue for 2-4 sec. to indicate correct installation.

4. Close the cover and fasten the screw.

The OutView Camera

Appendix C The OutView Camera

C.1 How to mount the camera

Before you mount the OutView camera, make sure it optimally covers the secured area.

Follow the next steps to mount the camera:

1. Use the template on page 11 and drill 3 matching holes on the

mounting surface

2. Insert the supplied wall plugs and mount the bracket, using the

supplied screws

3. Rotate the swiveling bracket’s plastic knob clockwise, to its lower

position

4. Connect the camera to the bracket, by rotating it clockwise

5. Tighten the plastic knob to secure the camera

6. Connect the camera’s cable to the terminal block and to power.

See the next section for details

7. Adjust the field of view of the camera

8. Tighten the bracket’s tilt screws with the supplied Allen wrench

C.2 How to connect the camera

The OutView is supplied connected with a 3-wire cable to a junction box. The box has a terminal block inside it. To connect the OutView, do the following:

1. Open the junction box: push the clasps outside

and remove the lid

2. Pull out the black waterproof isolator, on the side

without the wires

Wireless Alarm Systems Installation Guide

3. Puncture a hole in the center of the isolator, for the wires of the AC adapter and the trigger

source

4. Put the required wires through the isolator

5. Connect the AC adapter wires to the Red (+) and Black (-) wires, on the terminal block. See

the next section for a diagram

The positive wire of the AC adapter is marked with stripes

6. Connect the wire from the trigger source to the Yellow wire of the OutView, on the terminal

block. See the next diagram

Two-state triggers, like door contacts and beam detectors, cannot be used

7. Release the screw on the junction box, on the side of the adapter and the trigger wires, and

remove the plastic clip

8. Put the isolator, now with the wires inserted into it, back in its place

9. Replace the clip on the wires and fasten the screw

10. Close the lid and make sure it is fastened by all four clasps

11. Place the junction box in a weatherproof placement

12. Plug the AC adapter to an indoor outlet

Figure 15. OutView connection diagram

 If the AC-DC adapter is also used to power the triggering detector,

make sure it does not exceed its power output

 The OutView does not report a restore event

Trigger source (N.C.)

OutView

AC-DC

Adapter

Junction box

Red

Black

Yellow

AC-DC Adapter

Trigger source (up to 50 m long)

OutView

(+)

(-)

External Siren Indications

Appendix D External Siren Indications

The SIR-B/R/O Wireless External Siren can indicate on various system activities.

If this is the first time the siren is set, before setting the available options, initialize the siren by selecting Service -> Tests -> External Siren -> Test.

The following table describes the activities and their indications:

Action

Beeps

Strobe light/Trigger Inputs

Alarms: Burglary, 24H, Panic, Fire

Siren

Flashes

Arming AWAY

3 flashes

Arming HOME/PART

2 flashes

Arming with low battery

3 flashes, 3 cycles

Arming with tamper condition

3 flashes, 3 cycles

Disarming

Sequential flashes, 1 cycle

Disarming with low battery

Sequential flashes, 2 cycles

Disarming with tamper condition15

3 sec. alarm, sequential flashes

Siren tone confirmation must be enabled in the control panel

Wireless Alarm Systems Installation Guide

Appendix E Maintenance & Troubleshooting

E.1 Cleaning the LCD screen

The LCD screen may occasionally get finger oil stains and accumulate dust. It should be cleaned only with a soft dry cloth or a special LCD screen cleanser. Avoid the use of abrasives of any kind.

Do not use solvents such as kerosene, acetone or thinner. These will harm the external finish and damage the transparency of the window.

E.2 Replacing the Control Panel’s battery

Remove the transformer from the AC outlet or disconnect the power before replacing the backup battery.

For best performance and care, use suitable replacement batteries from Pima Electronic Systems.

For instructions on how to replace the backup battery, see the “Quick installation” section, on page 14

E.3 SIM card icons and LED behavior

OK/ Active

Not detected/ At fault

Two SIMs at fault

SIM-1 (Main)

SIM-2 (Backup) LED

Glossary of terms

Appendix F Glossary of terms

Alarm types –

 Burglary – alarm caused by violation of intrusion zone  Fire – alarm caused by violation of fire zone  Tamper – alarm caused by opening tamper protection switch  Panic/Medical/Emergency – alarm caused by activation of a panic/medical button

Alarm Restore – closing the alarm event and restoring the system to its previous state

 Arming modes and options–

 Away – full arming of the system  Home – arming of perimeter detectors, as defined by the installer  Partial – arming of part of the premises, while leaving the other part unsecured  One-Key Arming – arming of the system pressing a single key, without any code  Force Arm – arming the system even if it is not ready, under the condition that all open

zones will be closed by the end of the Exit delay. If the zone/s is open when the exit delay expires, an alarm is generated

 Bypassing Zones – temporarily ignoring signals from a zone, to allow accessing to

part of the protected area while the system is armed. Zone bypassing can also be used when a zone is at fault, but only until the fault is repaired. Bypassed zones are automatically un-bypassed (that is returning to normal mode) when disarming the alarm system

 Chime – bell sound, typically assigned to entry points or back doors, to warn when a

zone is opened while the system is disarmed

 CMS Contact – Central Monitoring Station contact  Contact – person that receive notifications on system events and faults, and can

perform some actions remotely, by text messages

 Control panel – is where the user can activate/deactivate the alarm system as well as

change the various system configurations. This is the heart and brains of the system which also includes the system’s communication module

 Detectors/Devices/Peripherals –

 Device ID – unique identifier of detectors and peripherals  Types:

o PIR (Passive Infrared) Detector – heat emission detector of humans and

animals

o Door Contact – magnetically operated detector, usually used on doors and

windows

o Keyfob – small remote control for arming and disarming the system o Smoke Detector – sensing device which detects smoke particles of combustion o Panic button – button that triggers emergency alarm

 Disarmed – Normal, standby mode. All zones, except 24 hour zones (Panic, Fire,

Tamper, etc.) are not active

Wireless Alarm Systems Installation Guide

 Dual SIM mode

– The control panel checks the SIM card slots on power-up only, and sets the mode between Single of Dual. When two SIMs are detected, the SIM in the upper slot is defined as Main (SIM1), and the one in the lower as Backup (SIM2)

 Entry/Exit Delay – predetermined time to allow entering and exiting the premises

without triggering the alarm

 Event Group – a group of events defined by type, for notifying the contacts  SIM Swap

– The control panel automatically swaps from SIM1 to SIM2 (and vise

versa), when one of the following occurs: low GSM reception, GSM/GPRS loss, Jamming, and CMS communication fault (including retries). The control panel will keep trying to send events via SIM 1 and when it does, it will swap from SIM2 back to SIM1. The control panel report on why the swap was

performed. See section E.3, on page 54, for more information

 Swinger Shutdown – this feature prevents a zone to repeatedly trigger the alarm, if it

is opened and closed (this is a "swinger") again and again (or left open). With this feature ON, the zone will only trigger the alarm as many times as is designated - once, twice or three times.

 System Ready – all zones that are part of the defined arming mode are closed, and

the system can be armed

 Users –

 Regular – can arm and disarm the system and view its status  Master – can change settings relating to the system behavior, change all passwords

except the Installer’s and do everything regular user can

 Zone – protected area connected with detector  Zone Types –

 Normal (Immediate) – intrusion protected zone. Immediately activates the alarm if

violated while the system is armed

 Entry/Exit – intrusion protected zone. Activates the alarm if violated while the

system is armed, only after the entry/exit delay expires, to allow entering/exiting the protected area

 Follower (Inhibited/Intermediate) – intrusion protected zone that “follows” the

entry/exit zones: if violated while any entry/exit zone has already been opened, it will not trigger the alarm. Typically used in zones adjoining the entry/exit route

 24 Hr – intrusion protected zone, that will immediately trigger the alarm if opened,

regardless of the system state (armed or disarmed)

 Panic (Personal Attack) and Medical – button operated zone, used in panic/distress

or medical situations. Pressing the button will immediately trigger the alarm, regardless of the system state (armed or disarmed). Panic buttons and zones trigger silent alarm

 Fire – smoke and heat detectors, that will immediately trigger the alarm in fire/heat

conditions, regardless of the system state (armed or disarmed)

For dual SIM versions only

Event Reporting

Appendix G Event Reporting

The contacts of the alarm system can be reported on various system events. The events are divided into four groups: alarms, arming and disarming, power loss and service events. See the table below for the full list of the events and their ContactID codes.

Event

Text

Alarms

Zone alarm

Alarm from Zone +

zone no. (zone name)

Zone alarm restore

Zone Alarm Restore +

zone no. (zone name)

Fire alarm

Fire Alarm +

zone no. (zone name)

Fire alarm restore

Fire Alarm Restore +

zone no. (zone name)

Gas alarm

Gas Alarm +

zone no. (zone name)

Gas alarm restore

Gas Alarm Restore +

zone no. (zone name)

Panic alarm

Panic Alert +

button name

Panic alarm restore

Panic Alert Restore +

button name

Tamper alarm

Tamper +

zone no. (zone name)

System

(system name)

Tamper alarm restore

Tamper Restore +

zone no. (zone name)

System (system name)

Disarm with Duress code

Duress +

System (system name)

Zone bypassed

Zone Bypassed +

zone no. (zone name)

Zone un-bypassed

Zone Unbypassed +

zone no. (zone name)

Bell cancel

Bell cancel +

user

Arm and disarm

Arm to Away mode

Full Arm (Away) +

User no. (user

name)/Peripheral no. (peripheral name)

Arm to Home mode

Perimeter Arm (Home) +

User no. (user name)/

Peripheral no. (peripheral name)

Arm to Part mode

Part Arm +

User no. (user name)/ peripheral no.

(peripheral name)

Disarm

Disarm +

User no. (user name)

Disarm after alarm18

Disarm After Alarm +

User no. (user name)

Disarm failed

Disarm Failed +

User no. (user name)

Full/Perimeter/Part arm failed

Full/Perimeter/Part Arm Failed +

User no. (user

name)/peripheral no. (peripheral name)

Service

AC loss

AC Loss +

System (system name)

AC restore

AC Restore +

System (system name)

Backup network error

Backup Network Error +

System (system name)

Backup network restore

Backup network rest

System (system name)

Backup SIM failure

Backup SIM failure +

System (system name)

Backup SIM restored

Backup SIM Restored +

cause of switching event

Communication loss

Communication Loss +

Source

Communication restore

Comm. Restore +

Source

Date was set

Set Date + MASTER CODE/INSTALLER

End remote programming

End Remote Prog +

System (system name)

Only to CMS contacts and only to the contact who cancelled the bell

This action is not logged

Wireless Alarm Systems Installation Guide

End system programming

End System Prog +

System (system name)

Main SIM failure

Main SIM failure +

System (system name)

Main SIM restored

Main SIM Restored +

cause of switching

The cause may be one of the following:

 SIM not inserted  Pin code needed  Low reception  GSM loss  GPRS loss  Jamming  Session open failure  CMS1 Tx failure  CMS2 Tx failure  Keepalive failure

Periodic test

Periodic Test

Peripheral battery low

Accessory Battery + Zone

Peripheral battery restore

Accessory Batt. Rest + Zone

PGM close

PGM Close

PGM open

PGM Open

Remote look-in failed

Remote Look-In Failed

Remote look-in request

Remote Look-In Request

Remote programming

Remote Programming +

System (system name)

RF interference

RF Interference

RF interference restore

RF Interference Rest

SIM Switched to Backup

SIM Switched to Back +

cause of event

SIM switched to main

SIM Switched To Main +

cause of switching event

Status report

Status Report

Supervision loss

Supervision Loss +

zone no. (zone name)

Supervision restore

Supervision Restore +

zone no. (zone name)

System battery loss

System Battery Loss +

System (system name)

System battery low

System Battery +

System (system name)

System battery low restore

System Battery Rest +

System (system name)

System peripheral restore

Syst Periph Restore+ Zone

System peripheral trouble

Syst Periph Trouble + Zone

System programming

System Programming +

System (system name)

Time was set

Set Time + MASTER CODE/INSTALLER

User code changed

User Code Changed +

User no. (user name)

User code deleted18

User Code Deleted +

User no. (user name)

Zone trouble

Zone Trouble +

zone no. (zone name)

Zone trouble restore

Zone Trouble Restore +

zone no. (zone name)

SIA and ContactID Codes

Appendix H SIA and ContactID Codes

H.1 Event codes

H.1.1 ContactID

101

Emergency

110

Fire

120

Panic

121

Duress

122

Silent

123

Audible

130

Burglary

131

Perimeter

132

Interior

134

Entry/Exit

137

Tamper/CP

301

AC loss

302

Low system battery

321

Bell

344

RF receiver jam detect

350

Communication trouble

351

Telco fault

381

Loss of supervision RF

383

Sensor tamper

384

RF low battery

401

O/C by user

406

Cancel

408

Quick arm

441

Armed home

456

Partial arm

459

Recent close

570

Bypass

602

Periodic test report

607

Walk test mode

641

Senior watch trouble

H.1.2 SIA

AC Restore

AC Trouble

Burglary Alarm

Burglary Bypass

Burglary Cancel

Burglary Restore

Burglary Trouble / Jamming

Missing Supervision

Forced Closing

Closing Report

Recent Close

Fire Alarm

Fire Restore

Holdup Alarm (duress)

Phone Line Restore

Phone Line Trouble

Opening Report

Panic Alarm

Emergency Alarm

Automatic Test

Manual Test

Exit from Manual Test

Tamper Alarm

Tamper Restore

Sensor Battery Restore

Sensor Battery Trouble

System Battery Restore

System Battery Trouble

Service Required

H.2 Device number

Control Panel

Wireless Zones

01-24

Wireless Video Zones

25-30

Hardwires Zones

51-53

Remote Control Keyfobs/Panic

31-50

Wireless Keypads

61-63

Built-in Keyboard

External Wireless Siren

GSM/GPRS Modem

Local USB Access

H.3 User number

Regular User

01-25

Master User

Duress code

24H code

Installer code

Wireless Alarm Systems Installation Guide

Appendix I SMS confirmation messages

Every time an SMS command/info message from a confirmed telephone number is received in the control panel, it is replied with a confirmation (or error) message. The next table lists the various messages.

Command/info

Confirmation message

Error message

Arming

Armed AWAY/HOME/PARTIAL by User Name

Armed AWAY/HOME/PARTIAL failed

Disarming

Disarmed by User Name

Disarm failed

xx25-30 (look-in image)

Picture from Zone No.

Operation failed Stop bell

Bell canceled by User Name

Status

 Away/Home/Part/Disarm

state

 PGM #1 Opened/Closed

? (command list)

 Away: A,a  Home: H,h  Part: P,p  Disarm: D,d  Image: xxI, xxi zone 25-

30, all- 99

 PGM Open: 1O,1o  PGM Close: 1C,1c  Stop Bell: B,b  Status: S,s  Help: ?

Limited Warranty

Appendix J Limited Warranty

PIMA Electronic Systems Ltd. ("the Manufacturer") warrants its products hereinafter referred to as "the Product" or "Products" to be in conformance with its own plans and specifications and to be free of defects in materials and workmanships under normal use and service for a period of twelve (12) months from the date of shipment by the Manufacturer. The Manufacturer's obligations shall be limited within the warranty period and its option, to repair or replace the product or any part thereof. The Manufacturer shall not be responsible for dismantling and/or reinstallation charges. To exercise the warranty, the product must be returned to the Manufacturer freight prepared and insured. The warranty does not apply in the following cases: improper installation, misuse, failure to follow installation and operating instructions, alteration, abuse, accident or tampering, and repair by anyone other than the Manufacturer.

The warranty is exclusive and expressly in lieu of all other warranties, obligations or liabilities, whether written, oral, express or implied, including any warranty of merchantability or fitness for a particular purpose, or otherwise. In no case shall the Manufacturer be liable to anyone for any consequential or incidental damages for breach of this warranty or any other warranties whatsoever, as aforesaid.

This warranty shall not be modified, varied or extended, and the Manufacturer does not authorize any person to act on its behalf in the modification, variation or extension of this warranty. This warranty shall apply to the Product only. All products, accessories or attachments of others used in conjunction with the Product, including batteries, shall be covered solely by their own warranty, if any. The Manufacturer shall not be liable for any damage or loss whatsoever, whether directly, indirectly, incidentally, consequentially or otherwise, caused by the malfunction of the Product due to products, accessories, or attachments of others, including batteries, used in conjunction with the Products. The Manufacturer does not represent that its Product may not be compromised and/or circumvented, or that the Product will prevent any death, personal and/or bodily injury and/or damage to property resulting from burglary, robbery, fire or otherwise, or that the Product will in all cases provide adequate warning or protection. User understands that a properly installed and maintained alarm may only reduce the risk of events such as burglary, robbery, and fire without warning, but it is not insurance of a guarantee that such will not occur or there will be no death, personal damage and/or damage to property as a result.

The Manufacturer shall have no liability for any death, personal and/or bodily injury and/or damage to property or other loss whether direct, indirect, incidental, consequential or otherwise, based on a claim that the Product failed to function. However, if the Manufacturer is held liable, whether directly or indirectly, for any loss or damage arising under this limited warranty or otherwise, regardless of cause of origin, the Manufacturer's maximum liability shall not in any case exceed the purchase price of the Product, which shall be fixed as liquidated damages and not as penalty, and shall be the complete and exclusive remedy against the Manufacturer.

Warning: The user should follow the installation and operation instructions and among other things test the product and the whole system at least once a week. For various reasons, including, but not limited to, changes in environmental conditions, electric or electronic disruptions and tampering, the Product may not perform as expected. The user is advised to take all necessary precautions for his/her safety and the protection of his/her property.

* Patent Pending Technology

Wireless Alarm Systems Installation Guide

Appendix K Declaration of Conformity

Declaration of Conformity

Hereby, Company: PIMA Electronic Systems Ltd. Address: 5 Hatzoref Street, Holon 5885633 Country: Israel Telephone number: +972.3.6506414 Fax number: +972.3.5500442

PIMA Electronic Systems Ltd. declares that the AlarmView system is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

Federal Communications Commission (FCC) Part 15 Statement

This equipment has been tested to FCC requirements and has been found acceptable for use. The FCC requires the following statement for your information.

This equipment generates and uses radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio and television reception. It has been type tested a nd found to comply with the limits for a Class B computing device in accordance with the specifications in Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

If using an indoor antenna, have a quality outdoor antenna installed. Reorient the receiving antenna until interference is reduced or eliminated. Move the receiver away from the control/communicator. Plug the control/communicator into a different outlet so that it and the receiver are on different branch circuits. If necessary, the user should consult the dealer or an experienced radio/television technician for additional suggestions. The user or installer may find the following booklet prepared by the Federal Communications Commission helpful:

“Interference Handbook.” This booklet is available from the U.S. Government Printing Office, Washington, DC 20402. The user shall not make any changes or modifications to the equipment unless authorized by the Installation Instructions or

User’s Guide. Unauthorized changes or modifications could void the user’s authority to operate the equipment.

RoHS compliance - All our products are lead-free PIMA Electronic Systems is ISO 9001 certified

All data contained herein is subject to change without prior notice. PIMA Electronic Systems Ltd. * Patent Pending Technology

This guide and the information contained herein are proprietary to PIMA Electronic Systems Ltd. Only PIMA Electronic Systems Ltd. or its customers have the right to use the information.

No part of this guide may be re-produced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of PIMA Electronic Systems Ltd.

PIMA Electronic Systems Ltd. owns patents and patent applications, trademarks, copyrights, or other intellectual property rights covering the subject matter in this guide.

The furnishing of this guide to any party does not give that party or any third party any license to these patents, trademarks, copyrights or other intellectual property rights, except as expressly provided in any written agreement of PIMA Electronic Systems Ltd.

Wireless Alarm Systems Installation Guide

Pima Electronic Systems Ltd.

5 Hatzoref street, Holon 5885633 ISRAEL Tel: +972.3.650.6414

Fax: +972.3.550.0442 E-mail: support@pima-alarms.com sales@pima-alarms.com

www.pima-alarms.com

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Version: XX en, B2 (Nov 2014)

Pima Wireless AlarmView, AVR, Guardian Installation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual