PictureTel Venue-2000 User's Notebook

Venue •2000

User’s Notebook



Copyright © 1999: PictureTel Corporation—Printed in U.S.A.
PictureTel Corporation, 100 Minuteman Road, Andover, MA 01810
www.picturetel.com

PictureTel is a registered trademark of PictureTel Corporation. The PictureTel logo, Venue, LimeLight,
LAMB, Look-At-Me-Button, PictureTel 80, PowerMic, and QuickPad are trademarks of PictureTel
Corporation.

The information contained in this document is subject to change without notice. PictureTel assumes
no responsibility for technical or editorial errors or omissions that may appear in this document or for
the use of this material. Nor does PictureTel make any commitment to update the information
contained in this document. This document contains proprietary information which is protected by
copyright. All rights reserved. No part of this document may be photocopied or reproduced in any form
without the prior written consent of PictureTel Corporation.

Edition: 800-0861-02/A
Customer order number: DOC-S2-USER

Do you have any suggestions or comments on the
documentation you received with Venue•2000? If so,
please send them by e-mail to [email protected].

If you upgrade to a new release of system software, please note the terms and restrictions in the
following software license agreement:

PICTURETEL SOFTWARE LICENSE AGREEMENT

This is a binding agreement between you, the end-user, and PictureTel Corporation. PLEASE READ THIS LICENSE
AGREEMENT CAREFULLY BEFORE INSTALLING OR USING THIS SOFTWARE PROGRAM. USE OF THIS SOFTWARE
PROGRAM INDICATES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THEM,
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containers) TO THE PLACE FROM WHICH THEY WERE OBTAINED FOR A FULL REFUND AND/OR DO NOT COMPLETE
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3. LIMITED WARRANTY.
PICTURETEL’S LIMITED WARRANTY IS THAT, FOR A PERIOD OF 90 DAYS FOLLOWING THE DELIVERY OF PICTURETEL

SOFTWARE TO YOU, THE SOFTWARE WILL SUBSTANTIALLY CONFORM TO APPLICABLE PICTURETEL PUBLISHED
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PICTURETEL TO USE REASONABLE EFFOR TS TO REMEDY ANY FAILURE TO SO CONFORM TO SUCH SPECIFICATIONS
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STATE TO STATE.

This Agreement is governed and construed by the laws of the Commonwealth of Massachusetts.
Rev. 11/10/97LM

Contents

Contents

Welcome! ................................................................................................................................1

Is This Notebook for You? ..........................................................................................1

Where Can You Get Help? .........................................................................................2

Venue¥2000 Quick Reference .............................................................................................3

Videoconferencing Tips .......................................................................................................7

Tips for Great Video ....................................................................................................7

Tips for Using Automatic Camera Pointing ............................................................8

Tips for Great Audio ....................................................................................................9

Tips for Muting ............................................................................................................9

Tips for Using Documents ........................................................................................10

Tips for a Great Meeting ...........................................................................................10

Using the Keypads .............................................................................................................11

QuickPad Overview ..................................................................................................12

Wireless Keypad Overview ......................................................................................15

Making a Call ......................................................................................................................19

Dialing Manually .......................................................................................................20

Dialing Using the Directory .....................................................................................22

Saving the Last Dialed Number ...............................................................................23

Dialing into a Multipoint Call ..................................................................................25

Joining a Data Conference Call ................................................................................26

Dialing a Voice Call ...................................................................................................27

v

Redialing a Call .......................................................................................................... 28

Making a Nondialed Call ......................................................................................... 28

Answering and Hanging Up ............................................................................................ 29

Answering a Call ....................................................................................................... 30

Hanging Up ................................................................................................................ 31

Setting Do-Not-Disturb Mode ................................................................................. 32

Adjusting the Sound .......................................................................................................... 33

Muting Your Microphones ...................................................................................... 34

Adjusting the Volume ............................................................................................... 34

Adjusting the Picture ......................................................................................................... 35

Using Automatic Camera Pointing ........................................................................ 36

Displaying and Removing the PIP .......................................................................... 37

Adjusting Cameras .................................................................................................... 38

Setting Camera Presets ............................................................................................. 39

Using Camera Presets ............................................................................................... 40

Doing More While Collaborating .................................................................................... 41

Sending and Redisplaying a Snapshot ................................................................... 41

Using a VCR with Your System .............................................................................. 43

Using Multipoint ................................................................................................................ 45

Understanding the Three Multipoint Modes ........................................................ 45

Using Voice-Activated Mode .................................................................................. 46

Using Browse Mode .................................................................................................. 47

Using Chair Control Mode ...................................................................................... 49

Solving Problems ...............................................................................................................55

No System Power ...................................................................................................... 56

System Fails Power-On Tests .................................................................................. 57

Blank Screen ............................................................................................................... 58

No Sound .................................................................................................................... 59

No System Menus ..................................................................................................... 61

Network or Communications Failure .................................................................... 62

vi

System Menu Trees ............................................................................................................75

Setup Menus ...............................................................................................................76

System Configuration Menus ...................................................................................77

System Tests Menus ...................................................................................................78

Worksheets ..........................................................................................................................79

Frequently Called Numbers ..............................................................................................80

System Information ............................................................................................................81

Help Numbers .....................................................................................................................82

Notes .....................................................................................................................................83

Index ......................................................................................................................................85

vii

viii

Welcome!

ª

Welcome to videoconferencing with the PictureTel Venue
can help you collaborate more productively and efÞciently with colleagues
anywhere in the world. But before you start videoconferencing, you may want to
leaf through this Notebook Ñ it includes lots of information to help you get the
most out of your videoconferencing system.

PictureTel designed this notebook for use in the same room as your
videoconferencing system. Please leave it in the room so itÕs available to anyone
who uses the Venue¥2000.

•

2000

. The Venue

•

2000

Is This Notebook for You?

Regardless of your level of videoconferencing experience, youÕll Þnd something
in this Notebook for you.

❑

For the novice user...

Even if youÕre new to videoconferencing, you donÕt have to read through this
entire Notebook to have a successful videoconference. If you donÕt know how
to dial, for example, you can simply read the information under the

Call

tab. Then you can spend the rest of the videoconference just talking back
and forth with the other participants Ñ you may not even need to press
another button (except for

When you get more conÞdent about videoconferencing, you might want to
read more of this Notebook to learn about the other features of the system. For
example, youÕll probably want to learn how to move the cameras and mute
the microphone. If so, you can read the information under the

Picture

For the experienced user...

❑

If youÕre already an experienced videoconferencing system user, you may not
need to read any of this Notebook before using your system. If, however, you
run into a problem or you decide to try something new, you can probably Þnd
the information youÕre looking for here.

and Adjusting the Sound tabs.

HANG UP

, of course!) if you donÕt want to.

Making a

Adjusting the

1

❑

For the system administrator...

If youÕre the system administrator, youÕll have your own copy of the

•

Venue

2000 AdministratorÕs Guide , which provides you with the in-depth

information you need to set up and use the system. You may Þnd this
Notebook useful, however, because it contains some problem solving
information under the
under the

❑

For everyone...

System Menu Trees tab.

Solving Problems tab as well as the system menu trees

Whether youÕve never seen a videoconferencing system before or you
consider yourself an old hand, youÕll Þnd the information under the

Worksheets tab helpful. The worksheets list information your company decides

is important for you to know when videoconferencing.

Where Can You Get Help?

You can get help in a number of places.

If you need help getting your system up and running...

❑

See the Solving Problems tab. If you canÕt Þnd an answer there, call your system
administrator. The administratorÕs number should be listed on a worksheet
under the

If you need help using the system...

❑

Refer to the tab in this notebook thatÕs appropriate for the task youÕre trying to
accomplish. For example, if youÕre controlling a multipoint videoconference
for the Þrst time, you may want to read about that under the
tab. If youÕd rather use online help, press the keypad

❑

If you canÕt Þnd an answer in the documentation or online help...

Call your system administrator. If your administrator canÕt help you, contact
your PictureTel service provider. The numbers for both the system
administrator and your service provider should be listed on a worksheet
under the

❑

If you know thereÕs a problem with the network...

Call your system administrator. If your administrator canÕt help you, call your
network provider. The numbers for both the system administrator and the
network provider should be listed on a worksheet under the

Worksheets tab.

Worksheets tab.

HELP

Using Multipoint

button.

Worksheets tab.

2

Venue•2000 Quick Reference

On the next page, youÕll Þnd the Venue

•

2000 Quick Reference, which lists the steps

for the system tasks youÕll probably want to do most frequently:

❑

Making a call
Adjusting cameras

❑
❑

Setting and using presets

❑

Sending video or a snapshot
Adjusting volume, muting microphones, and other meeting basics

❑

Please feel free to make copies of the Venue
anyone else who uses the Venue

2000. You can keep your copy in your calendar or

•

•

2000 Quick Reference for yourself or for

meeting notebook, so itÕs available anytime you need it.

3

4

Videoconferencing Tips

Once you start videoconferencing, youÕll see that being in a videoconference is
just about the same as being in a regular meeting. You can talk with the other
people in the meeting, without spending much time dealing with the equipment.

If, however, you want to take a few minutes to learn some tips about
videoconferencing, read this section. It provides ideas on how to make your
videoconferences even better than they already are.

Tips for Great Video

PictureTel videoconferencing systems provide you with great video, but to keep
that video as good as it can be, follow these tips:

❑

If possible, equip the room with indirect ßuorescent lighting. Indirect lighting
minimizes shadows, and ßuorescent lighting provides the truest skin tones on
the screen.

If there are windows in the conference room, add curtains, drapes, or blinds,

❑

and close them. Daylight is a variable light source and can conßict with your
interior room lighting.

❑

Try to wear both light and dark clothing. Wearing all-light or all-dark clothing
can trick the cameraÕs automatic brightness control.

❑

Light pastels and muted colors look better on the screen than very intense
colors or bright white.

Avoid very ÒbusyÓ patterns on clothing, such as small checks or narrow

❑

stripes. These can cause distracting visual effects on the screen.
Use natural gestures when you speak, but try to avoid too much movement.

❑

DonÕt swivel in your chair or twirl your pen. If the background includes a
busy hallway or a clock, shut the door or move the clock. Like ÒbusyÓ clothing
patterns, too much movement can cause distracting visual effects.

7

Tips for Using Automatic Camera Pointing

Your Venue¥2000 may use Automatic Camera Pointing, a mechanism that senses
voices in a room and automatically points the camera at the speaker. Your system
uses Automatic Camera Pointing if the unit on top of the monitor includes a
microphone arm like these:

PictureTel 80 PowerCam 100 with LimeLight

To get the most out of Automatic Camera Pointing, follow these tips:

Speak directly towards the camera.

❑
❑

Do not shufße papers while someone is speaking.
Minimize background noise in the room.

❑
❑

Turn the picture-in-picture (PIP) window off to avoid being distracted by the
changing view.

Be patient if the camera doesnÕt point at you immediately when you start

❑

speaking. Automatic Camera Pointing is designed to work with a slight delay.

For more information on using Automatic Camera Pointing with your system, see
ÒUsing Automatic Camera PointingÓ on page 36.

For complete information, see the documentation that came with your
PictureTel 80ª Dynamic Locating Camera or LimeLightª device.

8

Tips for Great Audio

The microphone is very sensitive and picks up every sound within its operating
radius. To keep the best audio possible:

Place the microphone on the table in front of the meeting participants. For

❑

videoconferences with more than four participants, consider adding another
microphone, such as the PictureTel PowerMic

❑

Speak in your normal voice without shouting.

❑

Speak toward the microphone without leaning into it.
Ask the people at the other site if they can hear you. Have them introduce

❑

themselves so you can be sure that you can hear them.

❑

Pause for others to answer you or to make comments because the audio has a
slight delay.

ª

.

❑

DonÕt place papers or other objects on top of or in the way of the microphone.
DonÕt rustle papers or tap on or near the microphone.

❑

Try to limit side conversations.

❑

Tips for Muting

Whenever you donÕt want to be heard by another site in your videoconference,
you should mute your microphone. Here are some other tips to keep in mind
about muting:

If your system has an optional Look-At-Me-Buttonª (LAMBª), people

❑

sitting far from the keypad can mute the microphone by pressing the
button on the LAMB.

❑

If you have a VCR connected to your system and youÕre playing a videotape,
pressing

In a multipoint call with voice-activated switching, you should mute your

❑

MUTE

does not mute the audio from the videotape.

system whenever you donÕt want to be seen or heard by the other sites in the
call. This way, your site wonÕt be shown to the others if you talk among
yourselves.

MUTE

9

Tips for Using Documents

When you want to use documents during your videoconference, follow these tips:

❑

Make sure people at all the sites have copies of the documents.

❑

When using the document camera, use paper copies, not transparencies.
Use 16- or 18-point bold typeface in ÒlandscapeÓ mode for all documents that

❑

youÕre placing on the document camera. (Before the meeting, let others who
are using documents know this as well.)

❑

If youÕre recording the meeting, make sure that you focus on the document
long enough for viewers of the videotape to read whatÕs on it.

Tips for a Great Meeting

Here are a few more tips to make your meeting even more productive:

❑

Set your camera presets before you start your call so that you can quickly
change the cameraÕs view during the call.

❑

Make sure you have the number(s) of the site you want to call. If the site is in
the Dialing Directory, you can use the speed-dial number for the site to dial
more quickly and easily.

❑

When adjusting your cameras during the meeting, try to Þll the screen as
much as possible with people rather than with tables, chairs, ßoors, and walls.

❑

In a multipoint videoconference, let everyone in the meeting know when you
have chair control.

❑

When you have chair control in a multipoint videoconference, let everyone in
the meeting know the action youÕll be taking before you take it. For example,
if you decide to switch to voice-activated mode, you should tell all the
meeting participants Þrst.

❑

Add peripherals to your system if you need to. For example, you can use a
VCR with your system if you need to show a videotape, or you can add a
document camera if you need to show documents.

10

Using the Keypads

You control your videoconference by pressing buttons on your keypad. You will
use either the wireless keypad or the QuickPad
Both of these keypads work by sending infrared signals to the infrared receiver on
your main camera. By pressing buttons on the keypad, you can send video
images from your cameras, adjust the sound you hear, mute your microphone,
and much more.

The next pages show you both of the keypads and describe what each button
can do.

ª

, a smaller, hand-held remote.

11

QuickPad Overview

Here are the most commonly used buttons on the QuickPad:

PRINTSETUPSTATUSHELP

DEF

ABC

3

2

Initiate a video-

conference or answer

an incoming call

Hang up your

videoconference

Cancel your

selection

Zoom the camera

image in or out

CALL/ADD

HANG UP

VIEW

SEND

12

ADJUST

1

JKL

GHI

5

4

TUV

PQRS

8

7

CANCEL

SNAPSHOTNEAR ENDFAR END PIP

VCRDOCMAIN SNAPSHOT

SHOW ROOMPRESETS

POINTZOOM

ENTER

FAR END

NEAR END

MNO

6

WXYZ

9
#0

Confirm your selection

SET

Toggle between
NEAR END (your site)
and FAR END (their site)

Enter your video­conference numbers;
also choose menu
items

Adjust the camera;
also move through
onscreen menus

Mute the sound

you are sending

to the other site(s)

12

MUTE VOLUME

Increase or
decrease the volume

Here are some of the buttons that you will probably use less frequently. These are
located in the

Display your site

on the monitor

VIEW and SEND sections of the QuickPad:

PRINTSETUPSTATUSHELP

DEF

ABC

3

2

1

MNO

JKL

CALL/ADD

HANG UP

GHI

PQRS

4
7

6

5

WXYZ

TUV

9

8

#0

Display the last sent
or received snapshot

Display the far-end

site on the monitor

Select which

camera sends video

to the other site(s)

Move the camera

to a stored position

VIEW

SEND

12

ADJUST

MUTE VOLUME

CANCEL

SNAPSHOTNEAR ENDFAR END PIP

VCRDOCMAIN SNAPSHOT

SHOW ROOMPRESETS

POINTZOOM

ENTER

FAR END

NEAR END

Display the picture­in-picture window

Take a “snapshot” of the
image on your screen and
send it to the other site(s)

SET

Store camera positions

Move the camera to
the general room view

13

Here are the other buttons on your QuickPad that you will probably use less
frequently:

Display the system

status bar, which tells

you the state of

your system

Display the Setup
Menu, where you
configure your system

Display the

online help

CALL/ADD

HANG UP

VIEW

SEND

12

ADJUST

ABC

2

1

JKL

GHI

5

4

TUV

PQRS

8

7

CANCEL

SNAPSHOTNEAR ENDFAR END PIP

VCRDOCMAIN SNAPSHOT

SHOW ROOMPRESETS

POINTZOOM

ENTER

NEAR END

PRINTSETUPSTATUSHELP

DEF

3

MNO

6

WXYZ

9
#0

SET

FAR END

(Print function

not available)

14

MUTE VOLUME

Wireless Keypad Overview

Here are the most commonly used buttons on the wireless keypad:

Enter your

videoconference numbers;

also choose menu items

videoconference or

answer an incoming call

Hang up
your video­conference

Increase or

decrease

the volume

Mute the sound

you are sending

to the other site(s)

Initiate a

LOW BATTERY

SETUP

?

HELP

STATUS

MUTE PIP

CALL / ADD

HANG UP

ABC3DEF

12

GHI5JKL6MNO

4

PQRS8TUV9WXYZ

7

0

ENTER CANCEL

Cancel

your

selection

Move through

onscreen menus

1

RECEIVE

CHOOSE

#

PREVIEW

1

23

SET

SEND

SET

23

Adjust the

camera

SHOW
ROOM

FAR
END

4

AUTOMATIC

A B

AUTOMATIC

NEAR

END

BROWSE

ZOOMPOINT

VIEW

FAR END

VCRAUXAUXDOCMAIN

SEND

SNAPSHOT

RECALL

SNAPSHOT

PRINT

ZOOMPOINT

Zoom the

camera image

in or out

Confirm

your

selection

Turn automatic

camera pointing

on or off

15

Here are some of the buttons that you will probably use less frequently. These are
located in the

NEAR END and FAR END sections of the wireless keypad:

LOW BATTERY

SETUP

?

HELP

STATUS

MUTE PIP

Control the cameras at

the other site(s)

ABC3DEF

12

GHI5JKL6MNO

4

CALL / ADD

HANG UP

PQRS8TUV9WXYZ

7

0

ENTER CANCEL

CHOOSE

#

1

RECEIVE

SEND

PREVIEW

1

on the monitor

23

4

SET

SET

23

SHOW
ROOM

Display the
far-end site

FAR

END

AUTOMATIC

A B

AUTOMATIC

NEAR

END

View other

multipoint

sites

BROWSE

ZOOMPOINT

VIEW

FAR END

VCRAUXAUXDOCMAIN

SEND

SNAPSHOT

RECALL

SNAPSHOT

PRINT

ZOOMPOINT

Send a

snapshot to the

other site(s)

16

Store camera

positions

Move a camera to

a stored position

Move the camera

to the general

room view

Select which camera sends

video to the other site(s);

preview image (bottom row) or

(Print function

not available)

send image (top row)

Display the

last sent or

received

snapshot

Here are the other buttons on the wireless keypad that you will probably use less
frequently:

(Low battery indicator)

Display the

Setup Menu,

where you

configure your

system

Display the

system status

bar, which tells

you the state

of your system

LOW BATTERY

SETUP

?

HELP

STATUS

MUTE PIP

Display the
online help

ABC3DEF

12

GHI5JKL6MNO

4

CALL / ADD

PQRS8TUV9WXYZ

7

0

HANG UP

#

ENTER CANCEL

Display the picture-

in-picture window

CHOOSE

1

RECEIVE

SEND

PREVIEW

1

23

SET

SET

23

SHOW
ROOM

FAR
END

4

AUTOMATIC

A B

AUTOMATIC

NEAR

END

BROWSE

ZOOMPOINT

VIEW

FAR END

VCRAUXAUXDOCMAIN

SEND

SNAPSHOT

RECALL

SNAPSHOT

PRINT

ZOOMPOINT

17

18

Making a Call

With your Venue•2000, you can make a video call in either of two ways:

❑ You can dial manually, just like you do with an ordinary telephone.
❑ You can dial using the directory, which is like picking a name from a phone

book and having the system automatically dial the number for you.

Your system offers other calling features as well, such as redialing a call and
saving the last call dialed in the Dialing Directory.

The buttons shown in white below are the buttons you use when making a call
with either the wireless keypad or the QuickPad:

PRINTSETUPSTATUSHELP

DEF2ABC

3

LOW BATTERY

SETUP

?

HELP

STATUS

MUTE PIP

CALL / ADD

HANG UP

ABC3DEF

12

GHI5JKL6MNO

4

PQRS8TUV9WXYZ

7

0

ENTER CANCEL

FAR

23

1

RECEIVE

CHOOSE

#

SEND

PREVIEW

1

23

END

4

SET

SET

SHOW
ROOM

NEAR

END

AUTOMATIC

A B

AUTOMATIC

BROWSE

ZOOMPOINT

VIEW

FAR END

VCRAUXAUXDOCMAIN

SEND

SNAPSHOT

RECALL

SNAPSHOT

PRINT

ZOOMPOINT

CALL/ADD

HANG UP

VIEW

SEND

12

ADJUST

MUTE VOLUME

1

CANCEL

SNAPSHOTNEAR ENDFAR END PIP

VCRDOCMAIN SNAPSHOT

SHOW ROOMPRESETS

POINTZOOM

ENTER

FAR END

NEAR END

MNO5JKL4GHI

6

WXYZ8TUV7PQRS

9
#0

SET

19

Dialing Manually

You dial a call manually by pressing the number buttons on the keypad the same
way you dial a telephone call. You usually dial numbers manually when they
arenÕt in your Dialing Directory.

F.Y.I.

F Y I

With video calls, you often have to enter two numbers instead of
one. This is because ISDN BRI network connections often consist
of two lines within one ISDN cable. Typically these numbers are
very similar or exactly the same.

To dial a call manually:

1. Type the first video number and press ENTER.

The Manual Dial screen appears as you begin typing.

2. If your call needs two video numbers, type the second number.

20

T I P

Instead of pressing ENTER after typing the Þrst video number,
you can press to copy the Þrst number to the second line.
Then press to backspace if you need to change some digits.

3. Press ENTER again (whether or not you typed in a second number).

4. If the Network Type screen appears, use the arrow keys to select the appr opriate

network type and press ENTER.

YouÕll see this screen only if your system has more than one network interface
installed

.

YouÕll see messages indicating that the system is making the call.
You then see the people at the far-end site on your screen and you can begin

your meeting.

21

Dialing Using the Directory

The Dialing Directory is a phone book that lists the names of the sites you call
along with their numbers. Because video numbers are usually long and difÞcult
to remember, the Dialing Directory makes it easier and quicker for you to dial a
site.

To make a call using the Dialing Directory:

1. Press CALL/ADD.

The Dialing Directory screen appears.

Speed-dial
number

2. Press to select the site you want to call, and press ENTER.

Site name

YouÕll see messages indicating that the system is making the call.
You then see the people at the far-end site on your screen and you can begin

your meeting.

T I P

If you want to speed-dial a site in the Dialing Directory, simply
take note of the corresponding speed-dial number for the site.
Then, when you want to call that site, type the asterisk plus the
one-, two-, or three-digit speed-dial number (for example,

3

4

5

CALL/ADD.)

) and press

ENTER. (You donÕt even have to press

22

Saving the Last Dialed Number

If you manually dial a phone number, you can automatically save that number in
the Dialing Directory to use at another time. You must save the number within
Þve minutes of hanging up the call.

To save the last manually dialed number into the Dialing Directory:

1. Press SETUP.

The Setup Menu appears.

2. Press to choose Modify Dialing Directory.

The Dialing Directory Setup Menu appears.

3. Press to choose Save Last Call into Directory.

A screen appears showing the next available directory entry number. You can
use that number or enter a new one (from 0 through 999). The number you
enter becomes the speed-dial number for that site.

1

1

23

4. Press ENTER to use the number shown on the screen, or type a different
number and press ENTER.

Another screen appears, asking you to enter the site name.

5. Enter the site name by following these steps:

a. Use the arrow keys to select the letter or number you want.

b. Press

ENTER to accept the letter or number.

c. Repeat Steps a and b for each letter or number in the name. Site names can

be up to 20 characters long.
If you need to delete a letter or number, highlight

ENTER.

d. When you are Þnished entering the site name, highlight

ENTER.

Backspace and press

DONE and press

A warning message appears if an identical site name is already in the Dialing
Directory. Otherwise, the new entry is added.

24

Dialing into a Multipoint Call

A multipoint call is just like a regular video call except that there are more than
two sites Ñ in the same way that a conference call is a telephone call with more
than two parties.

Multipoint videoconferences are controlled by a device called a multipoint
bridge. The bridge, which could be located at your site or could be located far
away, enables people at many sites to join together in a videoconference.

To dial into a multipoint call:

1. Dial the number for the bridge.

You can get the number for the bridge from the person who set up the multi­point videoconference or from your system administrator.

2. If you see a message requesting a password, type the password and press
ENTER.

If you donÕt know the password, contact the person who set up the multipoint
videoconference or contact your system administrator.

3. If you see the Welcome message, you can begin talking to the other sites in the
videoconference. If you see the Waiting message, wait for the other sites to join
the conference.

For more information about using multipoint, refer to the Using Multipoint tab in
this Notebook.

25

Joining a Data Conference Call

You can use your system to participate in a data conference call. Often referred to
by the industry standard term T.120, data conferencing lets you share information
from an electronic whiteboard, an overhead projector, or an online Þle.

To join a data conference call:

1. Press CALL/ADD.

The Dialing Directory appears.

2. Use the Directory Dial, Speed Dial, or Manual Dial method to dial the data
conference call.

A screen appears that lists the current data conferences at the far end. Your
system administrator can provide you with the name of the conference you
wish to join.

3. Do one of these:

❑ If the data conference you want to join is listed, select its name.
❑ If the data conference you want to join is not listed, but you have the

numeric name, select
in the number.

A screen appears that prompts you to enter the conference password. Your
system administrator can provide you with the password.

JOIN UNLISTED CONFERENCE from the list and type

4. Enter the conference password and press ENTER.

Your system is now ready to participate in the data conference. For more
information about data sharing, refer to the appropriate documentation for your
data-sharing peripherals.

26

Dialing a Voice Call

At times, you may want to include someone in your conference who doesnÕt have
a videoconferencing system. If the Voice Call option is installed on your
Venue¥2000, you can add this person to your videoconference by making a voice
call.

To voice call participants, the videoconference sounds like a telephone conference
call. They can hear everyone in the conference, and everyone can hear them.

F.Y.I.

F Y I

If you donÕt know whether you have the Voice Call option, press
the

CALL/ADD button to display the Dialing Directory. The option

is available only if the

Place V oice Call item is active.

To dial a voice call:

1. Press CALL/ADD.

The Dialing Directory appears.

2. Press to select Place Voice Call and press ENTER.

3. Type the phone number and press ENTER.

When the person youÕre calling answers, you can begin your conference.

27

Redialing a Call

Just as with the redial feature on a telephone, the redial feature on your
Venue
especially useful when the system youÕre calling is busy or if you get
disconnected during a call.

To redial the last number that you dialed:

•2000 lets you automatically call the last number that you dialed. This is

1. Press CALL/ADD.

The Dialing Directory screen appears.

2. Press to select Redial Last Video Call or Redial Last Voice Call and press
ENTER.

F.Y.I.

F Y I

Depending on your system conÞguration, the Voice Call option
may not be available to you. See ÒDialing a Voice CallÓ on
page 27 for a description of this option.

Making a Nondialed Call

A nondialed network connection is like a hotline Ñ the connection from your
system to another system is always present. Some Venue¥2000 systems only have
a nondialed connection available. With other systems, you can choose between a
nondialed and a dialed connection.

To make a nondialed call:

1. Press CALL/ADD.

If you only have a nondialed connection available, pressing the CALL/ADD
button will automatically activate the call, and you can begin your meeting.

If you have both nondialed and dialed connections available, the Dialing
Directory screen appears with the

2. Press ENTER to select Connect Nondialed Line.

Connect Nondialed Line choice highlighted.

28

Answering and Hanging Up

Answering and hanging up a call with your Venue¥2000 are just about as simple
as answering and hanging up a regular telephone call. All you have to do is press
one button to answer your call and another to hang up.

If you prefer not to be disturbed by incoming calls, you can set up your system to
handle that for you. ItÕs called setting Do-Not-Disturb mode, and itÕs explained in
this section as well.

The buttons shown in white below are the buttons you use when answering or
hanging up a call, or when setting Do-Not-Disturb mode, with either the wireless
keypad or the QuickPad:

PRINTSETUPSTATUSHELP

DEF2ABC

3

LOW BATTERY

SETUP

?

HELP

STATUS

MUTE PIP

CALL / ADD

HANG UP

ABC3DEF

12

GHI5JKL6MNO

4

PQRS8TUV9WXYZ

7

0

ENTER CANCEL

FAR

23

1

RECEIVE

CHOOSE

#

PREVIEW

1

SEND

23

END

4

SET

SET

SHOW
ROOM

NEAR

END

AUTOMATIC

A B

AUTOMATIC

BROWSE

ZOOMPOINT

VIEW

FAR END

VCRAUXAUXDOCMAIN

SEND

SNAPSHOT

RECALL

SNAPSHOT

PRINT

ZOOMPOINT

CALL/ADD

HANG UP

VIEW

SEND

12

ADJUST

MUTE VOLUME

1

CANCEL

SNAPSHOTNEAR ENDFAR END PIP

VCRDOCMAIN SNAPSHOT

SHOW ROOMPRESETS

POINTZOOM

ENTER

FAR END

NEAR END

MNO5JKL4GHI

6

WXYZ8TUV7PQRS

9
#0

SET

29

Answering a Call

When you receive a call, your Venue•2000 rings just like a telephone, and you see
messages on your screen letting you know that you can answer the call.

To answer a call:

Press CALL/ADD.

YouÕll see messages indicating that the system is answering the call.
You then see the people at the far-end site on your screen and you can begin

your meeting.

If your system administrator has set up your system to answer calls automatically,
you donÕt have to do anything to answer a call. When a call comes in, your system
answers it and the screen displays the people at the far-end site.

F.Y.I.

F Y I

Remember that if your system is set up to automatically answer
calls, anyone can call your site at any time and see or hear
anything in the room.

If your monitor is turned off when another site calls, you wonÕt
be able to see that someone has called you, yet theyÕll be able to
hear everything going on in your conference room.

30

Hanging Up

When youÕre ready to end your call, you can hang up at the touch of a button.

To hang up a call:

1. Press HANG UP.

YouÕll see a message asking you if you really want to hang up.
If you have both a video call and a voice call active, specify if you want to

hang up both calls, the video call, or the voice call.

2. Press the appropriate button.

F.Y.I.

F Y I

If you hang up when youÕre in a multipoint video call, your site
is disconnected from the call, but the rest of the multipoint
conference continues.

31

Setting Do-Not-Disturb Mode

If you donÕt want to be disturbed by incoming calls, you can enable Do-Not­Disturb mode. Doing this is like turning off the ringer on your telephone Ñ if
someone tries to call you when your system is in this mode, you wonÕt hear a
ring.

When you enable this mode, the system does not answer incoming calls and the
message

To enable or disable Do-Not-Disturb mode:

1. Press SETUP.

Do-Not-Disturb appears on your screen.

The Setup Menu appears.

2. Press to enable or disable Do-Not-Disturb mode.

The indicator light on the right side of the screen is lit if Do-Not-Disturb mode
is enabled.

3. Press CANCEL to exit the menu.

If Do-Not-Disturb mode is enabled, the message Do-Not-Disturb appears in the
upper right corner of your screen.

32

2

Adjusting the Sound

During your videoconference, you can adjust what you hear from the other site in
the meeting as well as what they hear from your site.

The buttons shown in white below are the buttons you use when adjusting the
sound with either the wireless keypad or the QuickPad:

PRINTSETUPSTATUSHELP

DEF2ABC

3

LOW BATTERY

SETUP

?

HELP

STATUS

MUTE PIP

CALL / ADD

HANG UP

ABC3DEF

12

GHI5JKL6MNO

4

PQRS8TUV9WXYZ

7

0

ENTER CANCEL

FAR

23

1

RECEIVE

CHOOSE

#

PREVIEW

1

SEND

23

END

4

SET

SET

SHOW
ROOM

NEAR

END

AUTOMATIC

A B

AUTOMATIC

BROWSE

ZOOMPOINT

VIEW

FAR END

VCRAUXAUXDOCMAIN

SEND

SNAPSHOT

RECALL

SNAPSHOT

PRINT

ZOOMPOINT

CALL/ADD

HANG UP

VIEW

SEND

12

ADJUST

MUTE VOLUME

1

CANCEL

SNAPSHOTNEAR ENDFAR END PIP

VCRDOCMAIN SNAPSHOT

SHOW ROOMPRESETS

POINTZOOM

ENTER

FAR END

NEAR END

MNO5JKL4GHI

6

WXYZ8TUV7PQRS

9
#0

SET

33

Muting Your Microphones

If you want to speak privately to someone at your site during your
videoconference, you can mute your microphones so that people at the other site
canÕt hear what youÕre saying.

To mute your microphones:

Press MUTE.

The mute icon appears on your screen.

When you Þnish your private conversation, press
sending sound to the far-end site.

For ideas on how to use muting more effectively, see ÒTips for MutingÓ on page 9.

MUTE again to return to

Adjusting the Volume

If the sound you hear from the far-end site is either too faint or too loud, you can
adjust it by using the

To increase or decrease the volume:

Press VOLUME on your keypad until the sound you hear is acceptable.

F.Y.I.

F Y I

The VOLUME button doesnÕt control the volume for your systemÕs sound effects,
such as the ring, dial tone, and error beep. Your system administrator can set the
volume of these through the system conÞguration menus, as explained in the

Venue

•

2000 AdministratorÕs Guide.

We recommend that you do not use the volume buttons on your
monitor to adjust the sound because this may interfere with your
ability to adjust the volume with the keypad. In general, leave the
volume level on the monitor set to about the middle position.

VOLUME button on the keypad.

34

Adjusting the Picture

You can use your keypad to adjust what you see on the screen of your
Venue¥2000. For instance, you can display or remove the picture-in-picture (PIP)
window and you can set camera presets.

You can also use your keypad to adjust your cameras and the cameras at the far­end site or, if your system uses Automatic Camera Pointing (see page 36 for a
description), you can let your system automatically adjust the cameras.

The buttons shown in white below are the buttons you use when adjusting the
picture with either the wireless keypad or the QuickPad:

PRINTSETUPSTATUSHELP

DEF2ABC

3

LOW BATTERY

SETUP

?

HELP

STATUS

MUTE PIP

CALL / ADD

HANG UP

ABC3DEF

12

GHI5JKL6MNO

4

PQRS8TUV9WXYZ

7

0

ENTER CANCEL

FAR

23

1

RECEIVE

CHOOSE

#

PREVIEW

1

SEND

23

END

4

SET

SET

SHOW
ROOM

NEAR

END

AUTOMATIC

A B

AUTOMATIC

BROWSE

ZOOMPOINT

VIEW

FAR END

VCRAUXAUXDOCMAIN

SEND

SNAPSHOT

RECALL

SNAPSHOT

PRINT

ZOOMPOINT

CALL/ADD

HANG UP

VIEW

SEND

12

ADJUST

MUTE VOLUME

1

CANCEL

SNAPSHOTNEAR ENDFAR END PIP

SHOW ROOMPRESETS

POINTZOOM

MNO5JKL4GHI

WXYZ8TUV7PQRS

ENTER

VCRDOCMAIN SNAPSHOT

SET

FAR END

NEAR END

6
9
#0

35

Using Automatic Camera Pointing

Your Venue¥2000 may use Automatic Camera Pointing, a mechanism that senses
voices in a room and automatically points the camera at the speaker. With
Automatic Camera Pointing, you donÕt have to manually adjust your main
camera because the system automatically does it for you.

Your system uses Automatic Camera Pointing if the main camera includes a
microphone arm like these:

PictureTel 80 PowerCam 100 with LimeLight

You can use your wireless keypad to turn Automatic Camera Pointing on or off at
any time. To do so:

Press AUTOMATIC in the NEAR END section of the wireless keypad.

If Automatic Camera Pointing is on, Near End AUTO appears on the screen. If
Automatic Camera Pointing is off,

Near End AUTO appears.

Automatic Camera Pointing also turns off when you press any of these buttons:

❑ Any preset button in the NEAR END section of the wireless keypad
❑ The POINT button or the ZOOM button in the NEAR END section of the wireless

keypad

❑ Any SEND button
❑ The blue button or the SHOW ROOM button on the LAMB

When you press these buttons, no message appears telling you that Automatic
Camera Pointing is off.

36

For ideas on how to use Automatic Camera Pointing more effectively, see ÒTips
for Using Automatic Camera PointingÓ on page 8.

For complete information, see the documentation that came with your
PictureTel 80 camera or LimeLight device.

F.Y.I.

F Y I

Automatic Camera Pointing works only with the main camera.

Displaying and Removing the PIP

The little window in the lower right corner of your screen is called the picture-in­picture (PIP) window. You can make this window appear or disappear at any
time.

To make the PIP appear or disappear:

Press PIP.

If the PIP was on your screen, it disappears; if it wasnÕt on your screen, it
appears.

F.Y.I.

F Y I

Even if you have the PIP turned off, it comes on automatically
anytime you move your cameras so that you can see what youÕre
adjusting.

Usually, the PIP shows the image youÕre currently sending to the far-end site.
However, if youÕre viewing a snapshot or previewing a camera, the PIP displays
the far-end site instead.

37

Adjusting Cameras

During a videoconference, you may need to adjust your cameras or the cameras at
the far-end site to show a different speaker or to zoom in or out on the people in
the meeting. (Remember that if your system uses Automatic Camera Pointing,
you donÕt need to manually adjust your cameras; the system will automatically
do it for you.)

To adjust your cameras with the wireless keypad:

Press POINT in the NEAR END section of the keypad to pan or tilt the camera or
press ZOOM in the NEAR END section of the keypad to zoom in or out.

(To adjust cameras at the far-end site, press POINT and ZOOM in the FAR END
section of the keypad.)

Keep doing this until the camera shows the image exactly the way you want
it.

To adjust your cameras with the QuickPad:

1. Press NEAR END in the ADJUST section of the QuickPad.

(To adjust cameras at the far-end site, press FAR END in the ADJUST section of
the QuickPad.)

2. Press POINT to pan or tilt the camera or press ZOOM to zoom in or out.

Keep doing this until the camera shows the image exactly the way you want
it.

To adjust a document camera, use the controls on the camera itself to zoom in,
zoom out, or focus. Or, you can pivot or move the document camera as needed to
show another object.

38

Setting Camera Presets

You may know before a videoconference that during the conference you will want
the camera to point at a particular person or location, such as at the main speaker
or at a whiteboard. Camera presets are buttons that let you set and store camera
positions either before or during a meeting.

After you set a camera preset, you simply press the preset number button (for
example, ) to make the camera move to that stored position.

1

T I P

You can set or change the presets at any time, but itÕs better to do
it before you start your meeting so that you can easily use them
during the videoconference.

Also, when you Þrst press the

SHOW ROOM button, the main

camera automatically centers and zooms out to show more of the
room. We recommend that you keep it set like this or adjust it
slightly to get a better view of the room.

To set a camera preset with the wireless keypad:

1. Select the camera you want to preset by pressing the appropriate SEND button
(for a near-end camera) or RECEIVE button (for a far-end camera).

You can only set presets for the far-end site if that site is conÞgured to allow
far-end camera control.

2. Adjust the camera by pressing POINT and ZOOM in the NEAR END section of
the keypad (or by using the manual controls on the camera, if it has them).

Keep doing this until the camera shows the image exactly the way you want
it.

3. Press SET in the NEAR END or FAR END section of the keypad.

4. Press a preset number button or SHOW ROOM to store that camera position.

You can also press the blue button or SHO W R OOM on the Look-At-Me-Button
to store a preset position for that button.

39

To set a camera preset with the QuickPad:

1. Select the camera you want to preset by pressing the SEND button for that
camera.

With the QuickPad, you can set presets for your site only.

2. Press NEAR END in the ADJUST section of the QuickPad.

3. Adjust the camera by pressing POINT and ZOOM (or by using the manual
controls on the camera, if it has them).

Keep doing this until the camera shows the image exactly the way you want
it.

4. Press SET.

5. Press a preset number button or SHOW ROOM to store that camera position.

You can also press the blue button or SHO W R OOM on the Look-At-Me-Button
to store a preset position for that button.

Using Camera Presets

Once youÕve set your camera presets, you can simply press the appropriate
button and the camera moves to the preset position.

If you have a Look-At-Me Button, you can move the camera to a preset position
by pressing the blue button or the

SHOW ROOM button on the Look-At-Me-

Button.

To move a camera to a preset position:

Press a preset number button or SHOW ROOM.

The camera then moves to the preset view.

40

Doing More While Collaborating

Once you feel comfortable with videoconferencing, you might want to try doing
more while collaborating. For instance, you can send snapshots or use a VCR with
your system. This section describes these advanced features.

The buttons shown in white below are the buttons you use when using a VCR
with your system or when sending snapshots with either the wireless keypad or
the QuickPad:

PRINTSETUPSTATUSHELP

DEF2ABC

3

LOW BATTERY

SETUP

?

HELP

STATUS

MUTE PIP

CALL / ADD

HANG UP

ABC3DEF

12

GHI5JKL6MNO

4

PQRS8TUV9WXYZ

7

0

ENTER CANCEL

FAR

23

1

RECEIVE

CHOOSE

#

SEND

PREVIEW

1

23

END

4

SET

SET

SHOW
ROOM

NEAR

END

AUTOMATIC

A B

AUTOMATIC

BROWSE

ZOOMPOINT

VIEW

FAR END

VCRAUXAUXDOCMAIN

SEND

SNAPSHOT

RECALL

SNAPSHOT

PRINT

ZOOMPOINT

CALL/ADD

HANG UP

VIEW

SEND

12

ADJUST

MUTE VOLUME

1

CANCEL

SNAPSHOTNEAR ENDFAR END PIP

VCRDOCMAIN SNAPSHOT

SHOW ROOMPRESETS

POINTZOOM

MNO5JKL4GHI

6

WXYZ8TUV7PQRS

9
#0

ENTER

SET

FAR END

NEAR END

Sending and Redisplaying a Snapshot

During a meeting, you may want to distribute copies of a diagram or pass around
an illustration so that everyone can take a close look at what youÕre discussing.
You can do the same in a videoconference by sending a snapshot. A snapshot is a
high-resolution, still image, similar to an electronic photograph.

You and the people at the far-end site can view the snapshot simultaneously.

41

Sending a Snapshot

To send a snapshot with the wireless keypad:

1. Select the camera that you want to take the snapshot with by pressing the
PREVIEW button for that camera.

2. Adjust the selected camera using POINT and ZOOM (or the manual controls on
the camera, if it has them).

3. Press SEND SNAPSHOT.

To send a snapshot with the QuickPad:

1. Select the camera that you want to take the snapshot with by pressing the SEND
button for that camera.

2. Press NEAR END in the ADJUST section of your keypad.

3. Adjust the selected camera using POINT and ZOOM (or the manual controls on
the camera, if it has them).

4. Press SNAPSHOT in the SEND section of your keypad.

The snapshot appears on the far-end screen and on your screen, and whatever you
were viewing at the far-end site appears in your PIP (if the PIP is on).

If you have a graphics monitor, the snapshot may be displayed on the graphics
monitor, with the view of the far-end site remaining on your main screen.

F.Y.I.

F Y I

Whenever a snapshot is displayed, you see the snapshot icon
momentarily in the upper left corner of your screen.

When you are Þnished viewing the snapshot, press

VIEW FAR END to return to

viewing the far-end site.

42

Redisplaying a Snapshot

If you want to take another look at a snapshot that you sent or received, you can
redisplay the snapshot.

To redisplay a snapshot with the wireless keypad:

Press RECALL SNAPSHOT.

The snapshot appears on your screen. It is not sent to the far end unless you
press

SEND SNAPSHOT again.

To redisplay a snapshot with the QuickPad:

Press SNAPSHOT in the VIEW section of your keypad.

The snapshot appears on your screen. It is not sent to the far end unless you
press

SNAPSHOT in the SEND section of your keypad again.

When you are Þnished viewing the snapshot, press the VIEW FAR END button to
return to viewing the far end.

Using a VCR with Your System

If you have a VCR connected to your Venue•2000, you can use it to record a
videoconference or to play a videotape during a videoconference.

Before following the steps in this section:

❑ Check that the VCR is properly connected to your Venue•2000 and that the

Venue

•2000 is conÞgured for VCR operation. Check with your system

administrator if you are unsure.

❑ If your Venue¥2000 has a Phone-Add modem, make sure the audio switch on

the modem is toggled to VCR operation.

❑ If you plan to record a videoconference, set the VCR recording mode to record

either everything that is displayed on your screen or only what you send to
the far end. Check the Venue

•

2000 AdministratorÕs Guide for information on

doing this or ask your system administrator to set it up for you.

❑ Familiarize yourself with how your VCR operates.

43

Recording a Videoconference

To record a videoconference:

1. Power on the VCR.

2. Insert a blank videotape into the VCR.

You can now begin the videoconference.

3. Press RECORD on the VCR or on the VCR’s remote control when you want to
start recording the videoconference.

Playing a Videotape

To play a videotape during a videoconference:

1. Power on the VCR.

2. Insert the videotape into the VCR.

3. When you are ready to play the tape, press PLAY on the VCR or on the VCR’s
remote control.

You should start the tape before you send video from the VCR to the far end.

4. If you are using the wireless keypad, y ou can pre view the video you are sending
from your VCR by pressing PREVIEW VCR on your Venue•2000 keypad.

When you do this, video from your VCR appears on your main monitor. You
see and hear the videotape, but the people at the far-end site do not.

5. Press SEND VCR on the keypad to send video from your VCR to the far end.

The people at both the near-end and far-end sites can now see and hear the
videotape. They can also hear the people at either site as they talk over it.

You can use the VCRÕs remote control to fast-forward, rewind, or stop the
videotape at any time.

F.Y.I.

F Y I

If you press MUTE while you are sending video and audio from a
VCR, only audio from your microphone is muted. The far end
can still hear audio from the VCR.

44

Using Multipoint

In a point-to-point videoconference, thereÕs only one way to participate: your site
sees the other site, and the other site sees your site. In a multipoint
videoconference, there can be as few as three sites, but there can be many more
than that.

ThereÕs a lot more to think about as well Ñ which site does the speaker view?
which site do all the other sites view? who controls the conference? and so on. The
various multipoint modes address all of these issues.

Understanding the Three Multipoint Modes

Every multipoint videoconference operates in one of three Òmodes,Ó with each
mode offering a different level of control over the conference.

F.Y.I.

F Y I

❑ Voice-Activated mode

Voice-Activated mode is the simplest way to take part in a multipoint video­conference. In Voice-Activated mode, all participants see the person whoÕs
currently speaking. The current speaker sees the person who spoke last.

You can use this mode whether you have a wireless keypad or a QuickPad.

Depending on how your administrator set up the conference, all
of the multipoint modes may not be available to you.

45

❑ Browse mode

Browse mode gives you more control over your multipoint videoconference
than Voice-Activated mode. If youÕre in Browse mode, you and the other sites
donÕt have to view the person whoÕs speaking Ñ each site can look at which­ever site they choose.

Browse mode also provides for the concept of a broadcaster. The broadcaster
is the person whom everyone else sees by default.

You can use this mode only if you have a wireless keypad.

❑ Chair Control mode

Chair Control mode is more powerful than Voice-Activated mode or Browse
mode: it gives you total control of the videoconference.

If you have chair control, you can, for example, select the broadcaster, or drop
a site from the videoconference, or even end the videoconference.

Videoconference participants can determine who will control the meeting, but
typically the person who has organized the videoconference has chair control.

T I P

Chair control is especially useful for very large videoconferences
or for those that have to be tightly scripted.

You can use this mode only if you have a wireless keypad.

Using Voice-Activated Mode

Voice-Activated mode is the most commonly used mode for multipoint
videoconferences that have a fairly small number of participants or only a few
sites. You can also use this mode for large videoconferences during which only a
few participants are likely to speak.

In this mode, you donÕt need to press any buttons Ñ your Venue
automatically switches to the appropriate site and displays the person whoÕs
currently speaking. If youÕre the one whoÕs speaking, your system displays the
site of the last speaker.

46

•2000

Using Browse Mode

If you have a wireless keypad, you can use Browse mode.

To access Browse mode:

Press BROWSE on the wireless keypad.

The Browse menu appears. (When youÕre done browsing, you can press the

BROWSE button again to return to Voice-Activated mode.)

Indicates that this is
your site

Lets you choose the
site you want to
view

Tells you what page
you’re on and how
many pages there
are

Browse

Request the Floor
View Default Broadcaster
Request Chair Control

1 Boston*
2 London
3 Hong Kong
4 Danvers

Page 1/2 Viewing 2 London

Tells you which site you’re
currently viewing

47

To select the site you want to browse:

1. From the Browse menu, press to highlight the site you want to view.

If the site you want isnÕt on the screen, go to the end of the site list on the Þrst
screen, and press again: youÕll automatically see the next screen. When
you reach the end of the last screen, the Þrst screen appears again.

T I P

If you know the number to the left of the site name, you can type
that number and then press

2. Press ENTER.

You then see the site you selected.

With the Browse menu, you can also:

❑ Ask to become the broadcaster
❑ View the default broadcaster
❑ Request chair control

Choose this to tell the
person who has chair
control that you would
like to become the
broadcaster

Choose this to return to
viewing the
broadcaster

Choose this to tell the
person who has chair
control that you would
like to control the
videoconference

Request the Floor
View Default Broadcaster
Request Chair Control

1 Boston*
2 London
3 Hong Kong
4 Danvers

Page 1/2 Viewing 2 London

ENTER to highlight the site name.

Browse

48

You do not automatically become the broadcaster when you request it nor do you
automatically get chair control when you request it. Rather, you have to wait until
the person who currently has chair control grants your request.

F.Y.I.

F Y I

If the multipoint bridge that is being used for this
videoconference doesnÕt support chair control, the

Control option is grayed out on the screen.

Using Chair Control Mode

If you have a wireless keypad, you can use Chair Control mode.

To request chair control:

1. Press BROWSE on the wireless keypad.

The Browse menu appears.

2. Use to highlight Request Chair Control.

If no one has chair control, the Chair Control menu appears.

Request Chair

49

Choose this to clear
all requests to become
the broadcaster (if, for
example, there are too
many and you want to
start over)

Choose this to display
the Chair Control
version of the Browse
menu (see page 52)

Choose this to
disconnect a site from
the conference (see
page 53)

Choose this to release
chair control so another
site can have chair
control

Chair Control
0 Release Chair Control
1 Grant Next Floor Request
2 Clear All Floor Requests
3 Select Broadcaster...
4 Browse...
5 Drop Site...
6 End Conference

Choose this to send the
message Ending Call to
each site and then end the
conference

Choose this to grant the
request to become the
broadcaster to the site
that requested it first

Choose this to select
a broadcaster (see
page 51)

50

F.Y.I.

F Y I

If there arenÕt any pending ßoor requests, the Grant Next Floor

Request option and the Clear All Floor Requests option are grayed

out on the screen.

Selecting the Broadcaster

While you have chair control, you can select your site or any other site in the
videoconference to be the broadcaster. If you donÕt select a site, everyone in the
videoconference will be in Voice-Activated mode; however, once you designate a
site to be the broadcaster, no one in the conference can use Voice-Activated mode.

To select a broadcaster:

Choose Select Broadcaster from the Chair Control menu.

The Broadcaster menu appears.

Choose this to
restart Voice­Activated mode

Choose the site you
want to be the
broadcaster

Broadcaster
View Previous Menu
Select Default Broadcaster

1 Boston*
2 London
3 Hong Kong
4 Danvers
5 New York

Page 1/2 Viewing 2 London

51

Browsing in Chair Control Mode

The Chair Control Browse menu is similar to the regular Browse menu, except
that large dots appear next to the names of the sites that have requested the ßoor.

You can get to this Browse menu in either of two ways, as long as you have chair
control. To get to the Chair Control Browse menu:

Press BRO WSE on the wireless keypad or choose Browse fr om the Chair Control
menu.

The Chair Control Browse menu appears.

Browse

View Previous Menu

1 Boston*
2 London

Choose the site you
want to view

3 Hong Kong
4 Danvers
5 New York

Indicates that this
site has requested
the floor

52

Page 1/2 Viewing 2 London

Dropping a Site

The person who has chair control can drop a site from the videoconference at any
time. For example, the chairperson may want to drop a site if the people at that
site donÕt need to participate in the rest of the meeting.

Depending on the type of bridge being used, a site that you drop from the
videoconference may not be able to rejoin the conference.

To drop a site:

Choose Drop Site from the Chair Control menu.

The Drop Site menu appears.

Drop Site

View Previous Menu

Choose the site you
want to drop from the
videoconference

1 Boston*
2 London
3 Hong Kong
4 Danvers
5 New York

Page 1/2 Viewing 2 London

53

54

Solving Problems

If you run into a problem with your videoconferencing system, follow these
suggestions:

❑ If the problem is described in this section, follow the steps listed to see if you

can Þx it.

❑ If the problem is not described in this section, see the Problem Resolution

section of the online manual.

❑ If you canÕt Þnd a solution in the documentation, contact your system

administrator. The administratorÕs phone number should be listed under the
Worksheets tab.

❑ If you still canÕt resolve the problem, gather the following information and

then call your PictureTel service provider or PictureTel Technical Support:

¥ The serial number of your system (the system serial number should be

listed under the Worksheets tab)
¥ Any error codes or error messages that appeared on your screen
¥ Symptoms of the problem you are experiencing

You can Þnd phone numbers for PictureTel Technical Support in your area at
the PictureTel web site, www.picturetel.com.

You may be asked for information about your system and network
conÞguration. These conÞguration settings should be listed under the
Worksheets tab. If they are not, you can Þnd them through the menus you
access by pressing the

SETUP button. See the System Menu Trees tab to deter-

mine how to access the menus you need.

The rest of this section lists various problems and the steps you can take to Þx
them.

55

No System Power

These are the steps you can take if your system doesnÕt seem to have power.

If you have these symptoms... Do this...

The light on the front of the
system is not lit.

The fan is not rotating.

1. Make sure that the power switch on the back
of your system is turned on.

2. Run your hand in front of the monitor.

If there is static, the monitor is receiving
power.

3. Make sure that the power adapter cable is
plugged securely into the back panel, and
that the power cord from the po wer adapter
to the wall outlet is plugged securely into
both the adapter and the wall.

4. Make sure that power is available at the wall
outlet.

If you are sure that all of these are functioning
correctly and you still do not have power to
your system, call your PictureTel service
provider.

56

System Fails Power-On Tests

Your system performs several tests when you power it on. These tests, called
Rapid Power-On Tests (RPOT), check the hardware components and system
software.

If these tests are successful, the message

PictureTel Ready appears in the upper left

corner of your monitor.

These are the steps you can take if your system fails the RPOT.

If you have this symptom... Do this...

An error message occurs
during the power-on process.

1. Make sure that all cables are securely
connected to the electronics module.

2. Press ENTER to run more tests.

3. If the test results show a video, audio, or
network problem, refer to the lists in this
section or refer to the online manual to try
to find out what the problem is.

If you still canÕt Þx the problem or the tests
show a defective component, contact your
PictureTel service provider.

If the tests show that thereÕs a problem with
the network, contact your network service
provider.

57

Blank Screen

These are the steps you can take if you canÕt get anything to appear on the screen.

If you have these symptoms... Do this...

The screen is blank.

PictureTel Ready message

The
is not showing.

1. Check to see if the system is in Standby
mode by pressing a button on your keypad.

When the system hasnÕt been used for a
certain period of time, it goes into Standby
mode. In Standby mode, the screen goes
blank.

2. Make sure that the power switch on the
front of your system is turned on.

3. Make sure that the power switch on your
monitor is turned on.

4. Make sure that all cable connections to
your system and to the monitor are correct
and secure.

5. If your monitor has multiple inputs such as
Video 1 and Video 2, make sure that the
correct video source is selected.

If your screen is still blank, call your PictureTel
service provider.

58

No Sound

These are the steps you can take if you canÕt hear any sound during a video call.

If you have these

symptoms...

While in a call, you
canÕt hear the people at
the far-end site and they
canÕt hear you.

You canÕt hear sound
from a VCR.

You canÕt hear someone
joining the conference
by telephone (using the
Voice Call option).

Do this...

1. Use the VOLUME button on your keypad to
increase the volume.

Make sure that the volume bar that appears on
the monitor is at least half-Þlled.

2. Ask the people at the far-end site if they have
muted the call.

If they have, ask them to unmute it.

3. If you detached an optional microphone, such as
the PowerMic, during the call, you must reattach
that microphone to receive audio.

4. Make sure that all cable connections to the
system and the monitor are correct and secure.

5. Make sure that the volume on the monitor is on
and at the appropriate level.

Start with the monitorÕs volume set at its middle
position.

6. If your system includes a Phone-Add modem,
make sure the modem’s audio s witch is toggled to
the appropriate mode of operation (VCR or voice
call) .

7. Hang up the call.

8. Call another site to see if you can hear each other.

If you can hear each other, the problem is with
the far-end site from the Þrst call. If you cannot
hear each other, hang up the call and continue
with the next step.

59

If you have these

symptoms...

Do this...

While in a call, you
canÕt hear the people at
the far-end site and they
canÕt hear you.

You canÕt hear sound
from a VCR.

You canÕt hear someone
joining the conference
by telephone (using the
Voice Call option).

(continued)

9. From the System Exercises menu, choose
Generate Audio Test Tone to check that the
volume is set correctly.

10. Run the Local Channel Loopback test from the
Loopback Tests menu, and then speak into the
microphone to see if you hear yourself back.

If you cannot hear yourself back, the problem is
with the system. If you can, the problem may be
with the system, the far end, or the network.

If you still donÕt hear any sound or if you have
found a defective part, call your PictureTel service
provider.

60

No System Menus

These are the steps you can take if the system menus do not appear on your
monitor.

If you have this

symptom...

The PictureTel logo
appears on your
monitor, but the system
menus do not appear
when you press the

SETUP button.

Do this...

1. Make sure that all cable connections to the
electronics module are correct and secure.

2. Make sure that all cable connections to the
camera are correct and secure.

3. Make sure that the batteries are installed properly
in the wireless keypad or the QuickPad.

See the keypad documentation for more details.

4. Make sure the batteries in the wireless keypad or
QuickPad are not low (on the wireless keypad,
check the LOW BATTERY indicator).

If you Þnd the batteries are low, change them. If
necessary, see the documentation that came with
your keypad for more information.

5. If you are using the wireless keypad, make sure
the system is set up to respond to all keypads or
you have set the correct channel on the keypad.

F.Y.I.

F Y I

See the Venue•2000 AdministratorÕs Guide for more
information.

If you are still experiencing problems, contact your
PictureTel service provider.

The wireless keypad may not function properly with low energy
ßuorescent lights. If you are experiencing problems with your
keypad, contact your PictureTel service provider.

61

Network or Communications Failure

If there is a problem with the network interface connection, the message Network

not connected may appear brießy when the system is powering on or when youÕre

using it. You can also check the Display System Status screen to see if the network
is connected or disconnected.

Before trying the steps listed in the next table, follow these steps if you are having
problems making and receiving calls:

1. Make sure all network connections to the system are securely attached.

Loose or incorrect cabling is a common cause of problems.

2. Check the network configuration menus to be sure that you set up the network
interface correctly.

3. If you suspect the problem is with the videoconferencing system, run the Local
Channel Loopback test from the Loopback Tests menu.

This test veriÞes the operation of the near-end components and cables.

4. If you can make calls to some sites but not to others, or if you receive many
errors when making calls, run the Network Reflector Loopback test from the
Loopback T ests menu.

This test veriÞes the transmission of data over the network.

Once youÕve tried the previous steps, these are the next steps you can take if you
have network or data transmission failures.

62

If you have this

symptom...

And this

network...

Do this...

You can call most
sites, but not
others.

ISDN, ISDN
Triple-BRI

1. Have the far-end site call your site.

If this is successful, proceed with the
next step.

If this is not successful, proceed to
Step 4.

2. Turn off the Set A utomatic Rate Adaption
item from the ISDN or ISDN Triple-BRI
Configuration menu. (See the

Venue•2000 Administrator’s Guide

more information on the Automatic Rate
Adaption feature.)

for

When you turn off this feature, you
must manually select whether or not to
use rate adaption at the beginning of
the call.

3. Select Force 56 kbps Operation from the
Channel Operation menu and place a
call.

If this is successful, you can save this
setting for calls made to this site and
choose
for your other calls. Choose

Call into Directory from the Dialing Direc-

Set Automatic Rate Adaption again

Save Last

tory Setup Menu to save the call with
the correct settings.

If this is not successful, continue with
the next step.

63

If you have this

symptom...

And this

network...

Do this...

You can call most
sites but not
others.

(continued)

ISDN, ISDN
Triple-BRI

4. If the far-end site is a PictureTel system,
have them run the Local Channel
Loopback test from the Loopback Tests
menu.

If this test fails, the far-end site should
contact their PictureTel service
provider.

If this is successful but you are still
experiencing problems, proceed to Step

6.

5. If the far-end site is not a PictureTel
system, verify that they can receive a
call using the H.320 standard.

Some non-PictureTel systems require
that you manually set up the system
before accepting an H.320 video call. If
the far-end system is H.320 compatible,
verify that it can support and is set for
the video and audio transmission
formats discussed in the Venue

•

2000

AdministratorÕs Guide.

64

If the far-end site can accept calls using
the H.320 standard and you are still
experiencing problems, continue with
the next step.

If you have this

symptom...

And this

network...

Do this...

You can call most
sites but not
others.

(continued)

ISDN, ISDN
Triple-BRI

6. Check to see if the far-end site is on a
virtual private (sometimes called
software defined) network.

Have the far-end site ask their internal
telecommunications department for
this information. Many virtual private
networks do not permit inbound calls
and some virtual private networks
restrict OFF-NET calls (calls outside the
private network).

If you are both on the same virtual
private network and you are still expe­riencing problems, contact your
network provider.

If the far-end site is on a virtual private
network and your site is not part of the
same network, continue with the next
step.

7. Check that you are dialing the correct
OFF-NET numbers for the far-end site.

Have the far-end site ask their internal
telecommunications department for
this information.

If you are still experiencing problems,
contact your PictureTel service
provider.

65

If you have this

symptom...

And this

network...

Do this...

The message

Network
Disconnected

appears during
the power-on
process or during
operation.

ISDN

1. If you are using network termination
equipment, check to see that it is
powered on.

2. Check the ISDN Protocol configuration.

It is important that you enter the infor­mation on the Set Numbers screen
correctly. Contact your network
provider for this information.

3. Run Test ISDN Interface from the
Network Subsystem Self-Tests menu.

If this test indicates a defective network
interface board, call your PictureTel
service provider.

4. Run the Network Reflector Loopback
test from the Loopback Tests menu to
determine if the problem is with the
network interface board or the network
itself. Contact your network provider to
get a loopback number you can call.

If this test indicates a defective network
interface board, call your PictureTel
service provider.

66

If the test indicates a problem with the
network, contact your network
provider.

If you have this

symptom...

And this

network...

Do this...

The message

Network
Disconnected

appears during
the power-on
process or during
operation.

ISDN
Triple-BRI

1. Check the LED lights on the ISDN Triple­BRI network interface board on the back
of the electronics module. All three LEDs
should be solid green.

2. If all three LEDs aren’t solid green, check
that the Triple-BRI cables match the
numbers entered on the Set Numbers
screen: Cable A should match the first
two numbers (Line 1); Cable B should
match the third and fourth numbers
(Line 2); Cable C should match the fifth
and sixth numbers (Line 3).

Contact your network provider if you
are unsure about whether or not your
cables match the numbers.

3. If all three LEDs are green, run the Test
ISDN Interface test from the Network
Subsystem Self-Tests menu.

If this test indicates a defective network
interface board, call your PictureTel
service provider.

4. Run the Network Reflector Loopback
test from the Loopback Tests menu to
determine if the problem is with the
network interface board or the network
itself. Contact your network provider to
get a loopback number you can call.

If this test indicates a defective board,
call your PictureTel service provider.
(See the Venue

•

2000 AdministratorÕs

Guide for information on how to inter-

pret results of this test.)
If the test indicates a network problem,

contact your network provider.

67

If you have this

symptom...

And this

network...

Do this...

You can make
outgoing calls
greater than 128
kbps, but canÕt
receive incoming
calls greater than
128 kbps.

ISDN
Triple-BRI

1. Check to see if the site that is attempting
to call you is using the BONDING protocol
for inverse multiplexing.

All calls placed using inverse multi­plexing must use the BONDING
protocol; other proprietary inverse
multiplexing protocols are not
supported.

The ISDN Triple-BRI network interface
does not support H0 (Hyperchannel
zero, or SW384) calls from an ISDN PRI
(Primary Rate Interface) network.

2. Verify that you configured the ISDN
Triple-BRI network interface correctly.
Check the ISDN Triple-BRI Protocol
configuration.

It is important that you enter the infor­mation on the Set Numbers screens
correctly. Contact your network
provider for this information.

If your conÞguration is correct and you
are still experiencing problems,
continue with the next step.

68

3. If the system has been recently installed
or moved, check to see that the ISDN
Triple-BRI cables are plugged into the
ISDN Triple-BRI network interface card in
the order of their original installation.

Note: Make sure you label the ISDN

cables and connectors to ensure
they are attached correctly.

If you are still experiencing problems,
continue with the next step.

If you have this

symptom...

And this

network...

Do this...

You can make
outgoing calls
greater than 128
kbps, but canÕt
receive incoming
calls greater than
128 kbps.

(continued)

ISDN
Triple-BRI

4. Power up the Venue•2000.

5. Unplug each ISDN cable from the back of
the electronics module.

6. Plug each ISDN cable back into the
electronics module.

Check that the LEDs are green.

7. Place a call.

Each LED should turn solid green. If the
LED does not turn solid green, it indi­cates that the line is not active. Contact
your network provider.

If the LEDs turn solid green and you are
still experiencing problems, continue
with the next step.

8. Run the Network Reflector Loopback
test from the Loopback Tests menu to
determine if the problem is with the
network interface board or the network
itself. Contact your network provider to
get a loopback number you can call.

If this test indicates a defective network
interface board, call your PictureTel
service provider. (See the Venue

•

2000

AdministratorÕs Guide for information on

how to interpret results of this test.)
If the test indicates a problem with the

network, contact your network
provider.

69

If you have this

symptom...

And this

network...

Do this...

The message

Switched-56
Network not
connected

appears.

Switched-56

1. Press the CALL/ADD button to access the
Manual Dial screen.

2. Choose Switched-56 from the Network
Type screen.

If you receive a message indicating that
you canÕt access the network, continue
with the next step.

3. Check the LEDs on the Switched-56
network interface board on the
electronics module. The NS light should
be off.

If the NS light is on, it indicates a prob­lem with the Switched-56 board or that
the Switched-56 line is out of service.

4. Run the Test Switched-56 Interface test
from the Network Subsystem Self-Tests
menu to determine if the network
interface board is defective.

If this test indicates a defective board,
call your PictureTel service provider.
(See the Venue

•

2000 AdministratorÕs

Guide for information on how to inter-

pret results.)

70

If you have this

symptom...

And this

network...

Do this...

The message

Switched-56
Network not
connected

appears.
(continued)

Switched-56

5. Run the Network Reflector Loopback
test from the Loopback Tests menu to
determine if the problem is with the
network interface board or the network
itself. Contact your network provider to
get a loopback number you can call.

If this test indicates a defective board,
contact your PictureTel service
provider. If it indicates a problem with
the network, contact your network
provider.

71

If you have this

symptom...

And this

network...

Do this...

You canÕt make or
receive calls and
the red LED is on.

T1 or E1

1. Check that the T1 or E1 line is connected
to the top port of the T1 or E1 network
interface board.

2. Verify that you configured the T1 or E1
network correctly. Check the Set Data
Rate and the Line Configuration options
in the T1 or E1 network configuration
menu.

Contact your telecommunications
department for this information. Make
sure you donÕt change the settings with­out their assistance.

If your conÞguration is correct and the
red LED stays on, contact your network
provider.

3. Make sure that your network is set up for
a direct connection and place a call to
the videoconferencing system from the
Manual Dial screen.

This tests the components of the
system. If the test indicates a defective
component, contact your PictureTel
service provider.

72

If the test doesnÕt indicate a defective
component but you still canÕt make or
receive calls, contact your network
provider.

If you have this

symptom...

And this

network...

Do this...

You can make
outgoing calls,
but canÕt receive
incoming calls.

You detect a high
error rate on
incoming and
outgoing calls.
The video
occasionally
freezes and the
audio is
periodically
garbled.

V.35/RS-449

Make sure that the cables for any
external equipment you have are
provided by PictureTel.

Venue•2000 doesnÕt support a ring indi-

cator (RI) signal. It uses a data carrier
detect (DCD) signal to detect incoming
calls. However, some equipment is not
conÞgured to use a DCD signal. There­fore, you must use an RI-to-DCD cable
provided by PictureTel. Contact your
PictureTel service provider for more
information.

V.35/RS-449 This may indicate a timing problem. If you

suspect this is the problem, do the
following:

1. Contact your network provider to review
your network configuration.

2. Contact your telecommunications or MIS
department to check the network timing.

If you are still experiencing problems,
contact your PictureTel service
provider.

73

If you have this

symptom...

And this

network...

Do this...

You canÕt make
outgoing dialed
calls.

V.35/RS-449
with RS-366

1. Power off any external equipment, such
as a DSU/CSU (Data Service Unit/
Channel Service Unit).

2. Power off the Venue•2000.

3. Power on the external equipment.

4. Power on the Venue•2000.

Verify that the external equipment is set
for RS-366 dialing.

If you are using an INC1056E DSU,
check it for status messages. The
message

RS-366 Auto should appear on

the INC1056E DSU. If this message
doesnÕt appear, there may be a problem
with the equipment. Contact your
PictureTel service provider.

If you have veriÞed that the external
equipment is set for RS-366 dialing and
you are still unable to make outgoing
dialed calls, contact your network
provider.

74

System Menu Trees

This section contains menu trees for the following system menus:

❑ Setup menu
❑ System ConÞguration menu
❑ System Tests menu

To choose an option from a menu, do one of these:

❑ Press to select the menu option you want, then press ENTER.
❑ Type the number beside the menu option you want.

75

Setup Menus

Here is the menu structure for the Setup menu:

Setup

0 Exit Menu
1 Modify Dialing Directory...
2 Do-Not-Disturb
3 Configure System...
4 T est System...

Dialing Directory Setup

0 View Previous Menu
1 Save Last Call into Directory...
2 Create a New Directory Entry...
3 Modify an Existing Directory Entry...
4 Remove a Directory Entry...
5 Load New Directory from Diskette...
6 Save Directory to Diskette...

System Configuration System T ests

0 View Previous Menu
1 Set General Configuration...
2 Set Video Configuration...
3 Set Audio Configuration...
4 Set Data Port Configuration...
5 Set Network Configuration...
6 Save or Restore Settings...

0 View Previous Menu
1 Run Self-Test...
2 Run Loopback Test...
3 Display System Status...
4 Run System Exercises...
5 Set Remote Access Level
6 Change Remote Access Password

76

System Configuration Menus

Here is the menu structure for the System ConÞguration menus:

System Configuration

0 View Previous Menu
1 Set General Configuration...
2 Set Video Configuration...
3 Set Audio Configuration...
4 Set Data Port Configuration...
5 Set Network Configuration...
6 Save or Restore Settings...

General Configuration

0 View Previous Menu
1 Change Localization Settings...
2 Set Site Name
3 Set Clock...
4 Set System Security...
5 Set Keypad Operation...
6 Set System Standby...

Data Port Configuration

0 View Previous Menu
1 Set Data Port A...
2 Set Data Port B...

1 Displayed only when the accelerator board option is installed
2 If an additional network interface is installed, it will appear as item 2

Video Configuration Audio Configuration

0 View Previous Menu
1 Set Snapshot Monitor
2 Permit Control by Far End
3 Configure Camera/Video Sources...
4 Set Video Format
5 Set 30 FPS Threshold

Network Configuration

0 View Previous Menu
1 Configure ISDN...

0 View Previous Menu
1 Set Sound-Effects Volume
2 Set Audio Format
3 Set Audio Processing...

1

2

4 Set Initial G.711 Encoding

Save or Restore Settings

0 View Previous Menu
1 Save Configuration to Diskette
2 Restore Configuration from Diskette
3 Restore Default Configuration

77

System Tests Menus

Here is the menu structure for the System Tests menus:

System T ests

0 View Previous Menu
1 Run Self-Test...
2 Run Loopback Test...
3 Display System Status...
4 Run System Exercises...
5 Set Remote Access Level
6 Change Remote Access Password

Self-Tests

0 View Previous Menu
1 Run Full Self-Test
2 Test a Particular Hardware Module...
3 Display Self-Test Results
4 Set Self-Test Options...
5 Copy System Logs to Diskette

System Status

0 View Previous Menu
1 Display System Status...
2 Display Hardware Configuration
3 Display Network Statistics...
4 Display System Software Versions...
5 Display Optional Features...

Loopback Tests

0 View Previous Menu
1 Run Local Audio/Video Loopback
2 Run Encoder/Decoder Loopback
3 Local Channel Loopback
4 Run Network Reflector Loopback
5 Request Remote Digital Loopback
6 Request Remote Audio/Video Loopback

System Exercises

0 View Previous Menu
1 Generate Video Test Pattern
2 Generate Audio Test Pattern
3 Set ISDN Call Trace

78

Worksheets

On the next few pages, youÕll Þnd worksheets that list helpful information you
can use when videoconferencing.

One worksheet lists information about the sites you frequently call. Another
worksheet lists information about your own system that you may need to know,
especially if you run into a problem. The last worksheet lists the names and phone
numbers of people youÕll want to talk to if you need help, such as your system
administrator, your PictureTel service provider, and your network provider.

You can Þll in the worksheets yourself, or your system administrator may Þll
them in for you. If you create additional worksheets with information particular
to your location, add those worksheets to this section. That way, you can keep
your important videoconferencing information together in one convenient place.

If you prefer to bring your own copies of the worksheets with you to the
conference room, or if youÕd like to distribute copies to others, feel free to
photocopy the worksheets.

79

Frequently Called Numbers

HereÕs some information about the videoconferencing systems that you may need
to call frequently:

Site Name System Type Room Phone Number Video Call Number(s)

________________ ____________ ___________________ ___________________
________________ ____________ ___________________ ___________________
________________ ____________ ___________________ ___________________
________________ ____________ ___________________ ___________________
________________ ____________ ___________________ ___________________
________________ ____________ ___________________ ___________________
________________ ____________ ___________________ ___________________
________________ ____________ ___________________ ___________________
________________ ____________ ___________________ ___________________
________________ ____________ ___________________ ___________________
________________ ____________ ___________________ ___________________
________________ ____________ ___________________ ___________________
________________ ____________ ___________________ ___________________
________________ ____________ ___________________ ___________________
________________ ____________ ___________________ ___________________
________________ ____________ ___________________ ___________________
________________ ____________ ___________________ ___________________
________________ ____________ ___________________ ___________________
________________ ____________ ___________________ ___________________
________________ ____________ ___________________ ___________________

80

System Information

HereÕs some information you might need to know about the Venue•2000 youÕre
using:

Room Location: __________________________________________
Room Phone Number: __________________________________________
Video Call Number(s): __________________________________________
Network T ype: __________________________________________
System Serial Number: __________________________________________

Note: You can Þnd the serial number at the rear of the system.

ItÕs the eight-digit number located in the center of the
backplane.

Configuration Information:

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

81

Help Numbers

Here are numbers you can use if you need help with your videoconferencing
system:

System Administrator’s Name Phone Number

___________________________________ _____________________________

___________________________________ _____________________________

___________________________________ _____________________________

PictureTel Service Provider’s Name Phone Number

___________________________________ _____________________________

___________________________________ _____________________________

___________________________________ _____________________________

Network Provider’s Name Phone Number

___________________________________ _____________________________

___________________________________ _____________________________

___________________________________ _____________________________

82

Notes

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

83

84

Index

Index

A

adjusting

picture 35
sound 33
volume 34

answering a call 30

audio

not hearing any 59
tips 9

automatic answer mode 30

Automatic Camera Pointing

description of 36
tips for using 8
using 36

AUX buttons 16

B

background noise, in a videoconference 8

blank screen 58

broadcaster

clearing requests to become 50
definition of 46
granting request to become 50
selecting 51
viewing the default 48

Broadcaster menu 51

BROWSE button 16

Browse menu 47

Browse mode

description of 46
using 47

browsing

description of Browse mode 46
in Chair Control mode 52
selecting a site to browse 48

buttons

commonly used on QuickPad 12
commonly used on wireless keypad 15
less frequently used on QuickPad 13, 14
less frequently used on wireless keypad

16, 17

85

C

call

answering 30
answering automatically 30
dialing into multipoint 25
dialing manually 20
dialing using the directory 22
hanging up 31
making 19
making data conference call 26
making multipoint call 25
making nondialed call 28
making voice call 27
problem with 62
redialing 28
saving the last dialed number 23
setting Do-Not-Disturb mode 32
speed dialing 22

CALL/ADD button

on QuickPad 12
on wireless keypad 15

camera

adjusting 38
setting presets 39
tips for using 10
using LimeLight 36
using PictureTel 80 36
using presets 40

Chair Control mode

browsing in 52
description of 46
using 49

communications failure 62

D

data conference, joining 26

default broadcaster

selecting 51
viewing 48

diagnostic procedures 55

dialing

dialing manually 20
dialing using the directory 22
into a data conference 26
into a multipoint call 25
problem with 62
redialing a call 28
saving the last dialed number 23
speed dialing 22
voice call 27

Dialing Directory

making a call from 22
saving the last dialed number 23
using speed-dial numbers 22

camera presets

setting 39
using 40

CANCEL button

on QuickPad 12
on wireless keypad 15

chair control

releasing 50
requesting 48, 49

Chair Control Browse menu 52

86

Dialing Directory screen 22

Dialing Directory Setup menu 23

dialing manually 20

directory dialing 22

DOC button

on QuickPad 13
on wireless keypad 16

documents, tips for using 10

Do-Not-Disturb mode

description of 32
setting 32

help

getting 2
worksheet listing numbers to call 82

Drop Site menu 53

dropping a site 53

E

E1 network, troubleshooting 72

ending

multipoint call 50
video call 31
voice call 31

ENTER button

on QuickPad 12
on wireless keypad 15

error message

during power-on 57
noting for service provider 55

F

FAR END button 13

floor request

clearing all 50
dot indicating 52
granting next 50
making 48

frequently called numbers, worksheet listing

80

HELP button

on QuickPad 14
on wireless keypad 17

I

Incoming Call message 30

ISDN network, troubleshooting 63

ISDN Triple-BRI network, troubleshooting 63

K

keypads

QuickPad illustration 12
using 11
wireless keypad illustration 15

L

lighting, in videoconference room 7

LimeLight, tips for using 8

LOW BATTERY indicator 17

M

MAIN button

on QuickPad 13
on wireless keypad 16

H

HANG UP button

on QuickPad 12
on wireless keypad 15

hanging up 31

making a call. See call

Manual Dial screen 20

meeting, tips for 10

menu trees 75

menus, not appearing 61

87

microphone

muting 34
tips for using 9

modes

Browse mode 46
Chair Control mode 46
Voice-Activated mode 45

multipoint

description of 45
dialing into a multipoint call 25
hanging up during videoconference 31
three modes 45
using 45
using Browse mode 47
using Chair Control mode 49
using Voice-Activated mode 46

multipoint bridge 25

MUTE button

on QuickPad 12
on wireless keypad 15

muting

microphones 34
tips for 9
when using VCR 44

numbers

for frequently called systems 80
for getting help 82
for your system 81

O

online help, using 2

P

Phone Add. See Voice Call option

picture, adjusting 35

picture-in-picture (PIP) window 37

PictureTel 80, tips for using 8

PIP button

on QuickPad 13
on wireless keypad 17

PIP, displaying and removing 37

playing a videotape 44

POINT button

on QuickPad 12
on wireless keypad 15

N

NEAR END button 13

network

problem with connection 62
troubleshooting 62

network provider, name and number 82

no sound, troubleshooting 58

nondialed call, making 28

number buttons

on QuickPad 12
on wireless keypad 15

88

power

failing power-on tests 57
no system power 56

preset number buttons

on QuickPad 13
on wireless keypad 16
setting 39
using 40

previewing, buttons used for 16

PRINT button

on QuickPad 14
on wireless keypad 16

problem solving

blank screen 58
network or communications failure 62
no sound 59
no system menus 61
no system power 56
system fails power-on tests 57

problems, solving 55

Q

quick reference 3

QuickPad

buttons used less frequently 13, 14
commonly used buttons on 12
overview 12

R

Rapid Power On Tests, system failing 57

RECALL SNAPSHOT button 16

recording a videoconference 44

redialing a call 28

ring, turning off 32

RPOT, system failing 57

S

SET button

on QuickPad 13
on wireless keypad 16

SETUP button

on QuickPad 14
on wireless keypad 17

Setup menu

accessing 23
tree for 76

SHOW ROOM button

on QuickPad 13
on wireless keypad 16

SHOW ROOM view

setting a preset for 39
using as a camera preset 40

site

dropping from a videoconference 53
selecting from Broadcaster menu 51
selecting from Browse menu 47
selecting from Chair Control Browse

menu 52
selecting from Dialing Directory 22
selecting from Drop Site menu 53

site name, entering into Dialing Directory 24

snapshot

description of 41
resdisplaying 43
sending 42

saving the last dialed number 23

screen, blank 58

SEND SNAPSHOT button 16

serial number 55

service provider, name and number 82

service, calling 55

SNAPSHOT button 13

solving problems 55

sound

adjusting 33
not hearing any 59

sound effects 34

speed dialing 22

89

STATUS button

on QuickPad 14
on wireless keypad 17

status, checking 62

support, calling 55

switched-56 network, troubleshooting 70

system administrator, name and number 82

System Configuration menus 77

system information, worksheet listing 81

system menus

not appearing 61
trees for 75

system power, not receiving 56

System Tests menus 78

V

V.35/RS-449 network, troubleshooting 73

VCR

playing a videotape 44
previewing video from 44
using to record a videoconference 44
using with your system 43

VCR button

on QuickPad 13
on wireless keypad 16

video

not receiving any 58
tips for 7

videoconferencing service provider, calling

55

videotape, playing 44

T

T.120 26

T1 network, troubleshooting 72

tests, Rapid Power On Tests 57

tips

for audio 9
for Automatic Camera Pointing 8
for meeting 10
for muting 9
for using documents 10
for video 7

U

using online help 2

Voice Call option 27

Voice-Activated mode

description of 45
restarting 51
using 46

VOLUME button

on Quickpad 12
on wireless keypad 15

volume, adjusting 34

W

window, displaying and removing the PIP 37

wireless keypad

buttons used less frequently 16, 17
commonly used buttons on 15
overview 15

90

worksheets 79

Z

ZOOM button

on QuickPad 12
on wireless keypad 15

91