· The copyright of this manual is held by Photron LIMITED.
· Product specifications and manual contents can change without advanced notification.
· This manual was created taking every possible measure to ensure the accuracy of its contents. However, if you find a section which is unclear, a mistake, or
an omission, please contact Photron LIMITED using the contact information provided at the end of the manual.
· Photron LIMITED is not responsible for the aftermath of the results of using the product or from following the instructions in this manual.
Introduction
Thank you for your purchase of the Photron high-speed camera accessory, the "Remote Controller".
This manual contains the operating instructions and w ar ning s ne ce ssary f or u sin g t h e re mo te c ont ro ller.
Please read the entire manual before using it.
If any part of this manual is unclear, contact Photron using the contact information printed at the back of
the manual.
After you finish reading the manual, store it in a safe place along with the warranty card and refer back
to it when necessary.
Manual Notation
The following icons and symbols are used in the explanatio ns in this manual.
Icon/symbol Explanation
This symbol indicates content that should always be read.
This symbol indicates instructions to follow in the oper at ion
of the camera and items to be careful o f.
This symbol indicates items to be aware of when operating
the camera and supplemental explanations.
This symbol indicates a reference location.
This symbol indicates a sp ace to use for making memos.
Using the Manual
This section explains the layout of the manual.
Introduction
The introduction explains about the manual and safety precautions.
Chapter 1. Overview
An overview of the product and an explanation of its features.
Chapter 2. Basic Operation
An overview of the components that make up the product. This chapter also explains basic
remote controller operation and a list of items that should be checked before using it.
Chapter 3. Recording/Playback Operations
This chapter explains about operations related to recording and playback.
Chapter 4. System Settings
This chapter explains the settings related to recording and displaying content and other
detailed system settings.
Chapter 5. Product Specifications
This chapter lists the product's specifications.
Chapter 6. Warranty
This chapter explains the warranty.
Chapter 7. Contacting Photron
This chapter lists contact information to use when contacting Photron if the product
malfunctions or if a portion of the manual is unclear.
This symbol indicates actions that carry the risk that a person could receive a
serious injury.
Warning
Caution
Using the Product Safely and Correctly
In order to prevent injury to yourself and others, and to prevent damage to property, carefully observe
the following safety precauti on s.
Photron has given its full attention to the safety of this product. However, the extent of damage and
injury potentially caus ed by ignoring the content of the safety precautions and using the product
incorrectly is explained next. Please pay careful attention to the content of the safety precautions when
using the product.
This symbol indicates actions that carry the risk that a person could receive a
moderate injury or that damage to physical property might occur.
•The safety precautions to observe are explained with the following symbols.
This symbol indicates actions that require caution.
This symbol indicates actions that are prohibited and must be avoided.
This symbol indicates actions that must always be performed.
, modify it, use it n ear a heater, excessively be nd, twist or pull
Warning
■Do not perform actions that will damage the cable or connector.
(Do not damage the cable
on it, place heavy objects on it, or bundle it.)
Using the cable when damaged can cause fire, el ectric shock, or a short circuit.
■Do not insert metall ic objects inside, or pour liquids such as water on, the product.
Doing so can cause fire, electric shock, or malfuncti on fro m short circ uit or heat.
■Do not disassemble or modify the product.
There are high voltages inside the product that can cause electric shock.
■Do not plug in or unplug the power cord with wet hands.
Doing so can cause electric shock.
■Completely insert the plug until it locks into the connector.
Not fully inserting the plug can cause fire from electric shock or heat.
■When a problem occurs, immediately pull the plug from the connector on the
high-speed camera.
· When a foreign substance or liquid, such as metal or water, gets inside.
· When the outer case is broken or damaged, such as from a fall.
· When the camera produces smoke, a strange smell, or strange sound.
Using the system in thes e conditions might cause a fire or electric shock.
Caution
■Always unplug the connector when cleaning the system or when it is unused for a long
period of time.
Leaving or storing the product connected to the power source might cause fire from
insulation deterioration or elect rical disc harge .
■Do not place the produc t in a location where the temperature gets unusually hot.
The trunk and inside of a car can get especially hot in summer.
Doing so can cause the outer case and internal component s to deter ior ate or cause a
fire.
■Do not place the pr od uct i n a location prone to oily smoke or steam, or in a loc atio n with
a lot of humidity or dust.
Oil, moisture, and dust conduct electricity, which can cause a fire or electric shock.
■Ambient temperature 0-40°C, humidity 85% RH or lower, maximum altitude 2000 m or
lower, and no condensation. Using the product outside of these limi t s can cause
malfunction.
■Do not store the product in a location where the temperature goes -20°C or lower or
60°C or higher.
Also ensure that condensation does not form.
■This product is for indoor use, do not use it outdoors.
Do not use in dusty locations. Using the product outside of these limits can cause
malfunction.
■When shipping, remove the connected cable and use the original packaging or a
dedicated carrying case.
Do not ship the equipment in an environment where the temperature goes -20°C or
lower or 60°C or higher. Also, prevent condensation from forming during shipment.
The remote controller m akes it possible to operate a high-speed camer a by conn ect ing it to the
KEYPAD connector on the body of that camera. The remote contr oller is also hot-pluggable, it can
be plugged into and unplugged from the camera while the power is on.
2
Chapter 2. Basic Operation
2.1. About the Components
2.2. Device Connecti ons
2.3. Remote Controll e r Ba s ic Operation
3 Remote Co nt r ol ler User’s Manual
Chapter 2. Basic Operation
2.1. About the Components
2.1.1. Components
The product's standard component s are listed bel ow. Remove the components from the
packaging and check them.
"4. Strap bracket" and "5. Camera installation bracket" are packaged integrated with the remote
•
controller.
4
2.2. Device Connections
2.2.1. Connecting the Remote Controller
You can operate a high-speed camera while checking a monitor by connecting the connector on
the right side of the rem ote controller (15 pin) to the KEYPAD connector on a high-speed camera
body with the included cable.
The photo shows an example connection to the FASTCAM BC2 HD.
•
The cable connects to the connector on the right side (15 pin). The connector on the left side (9
•
pin) is for future expansion purposes and not currently used.
The remote controller is hot-pluggable, it can be plugged into and unplugged from the high-speed
•
camera while the power is on.
5 Remote Co nt r ol ler User’s Manual
Chapter 2. Basic Operation
2.3. Remote Controller Basic Operation
The remote controller has been designed with the intention of making frequently repeated
functions easily access ible. Detailed settings have also been organized in a menu which can be
operated efficiently us ing the A RR OW keys.
This section explains the basic remote controller operations necessary when recording with a
high-speed camera.
2.3.1. Remote Controller Parts
■ Remote controller exterior
6
■ Key descriptions
1
2
4
3
5
6
7
8
13
14
15
9
10
11
12
16
17
18
19
20
21
22
7 Remote Co nt r ol ler User’s Manual
Chapter 2. Basic Operation
No. Key name Function
1 PRESET Access preset
2 FRAME RATE Frame rate setting
3 RESOLUTION Resolution setting
4 SHUTTER Shutter speed setting
5 TRIGGER MODE Trigger mode setting
6 PLAYBACK Playback controls
7 FUNCTION Turns on/off the OSD display
8 LOW LIGHT LOW LIGHT Mode
9 ZOOM Zoom
10 SCROLL Scroll
11 FIT/1:1 Fit monitor screen/1:1 display
12 CALIBRATE Execute calibration
13 MENU Menu display
14 BACK Return from setting condition
15 ↑↓←→ (ARROW keys) Move up, down, left, right
16 ENTER Confirmation
17 STATUS Status display
18 STORE Store settings, store a marker
19 SEGMENT PLAYBACK For segment playback
20 LIVE Change LIVE/MEMORY
21 REC READY Record ready
22 REC Record
8
To AC 100V outlet
To DC IN
PC
Gigabit Ethernet
To HD SDI Device
AC Power Supply Unit
Remote Controller
2.3.2. Startup Screen
① Refer to the hardware manual for the high-speed camera (sperarate manual) and finish
connecting the cables, remote controller, and external devices. Then press the power
switch on the high-speed camera body to turn on the power.
Connection
HD Monitor
Example Cable/Device Connections
② After switching the power on, the current IP address setting is displayed as text in the
upper-left of the LCD monitor screen.
9 Remote Co nt r ol ler User’s Manual
Chapter 2. Basic Operation
5
7 8
③ After a short time, a screen like the one shown below is displayed.
The meaning of the text displayed on the screen is explained below.
1
2
3
4
6
No. Explanation
1 Display mode (LIVE mode/MEMORY playback mode)
2 Currently used partition block/number of configured partition blocks
3 Currently set trigger mode
4 At the current setting, recordable frame count / recordable time (FR = frames, S = seconds)
5 Current frame rate (FPS = frames/second)
6 Current resolution
7 Current shutter speed (S = second)
8 Photron logo
10
2.3.3. Displaying the Menu List
The menu list is displayed on the LCD monitor screen by pressing the remote controller's MENU key.
Menu
To leave the menu list screen without making a selection (cancel), press the remote controller's MENU
key or the BACK key.
Menu List Screen
Submenu
11 Remote Controller User’s Manual
Chapter 2. Basic Operation
2.3.4. Menu Selection/Confirmation/Cancellation
① The menu list has a hierarchical structure made up of "menu", "submenu", and "setting"
layers, in that order. The cursor "►" on the menu can be moved and the necessary menu
commands can be selected by pressing the remote controller's ARROW keys.
② The procedure for changing a setting is explained next.
③ Select an item on the menu using the ↑↓ (up and down) keys.
④ Find the item to set in the submenu and press the → (right) key to move to the submenu. To
return to the menu from the submenu, press the ← (left) key.
⑤ Move to the item you wish to configure using the ↑↓ keys and press the ENTER key.
⑥ The configuration item will appear on the left side of the screen where the menu was
You can move the ► cursor on the left of the menu by
pressing the remote controller's ↑↓ keys.
displayed. Use the ARROW keys to change the setting. To return to the submenu from the
configuration item, press the MENU key or the BACK key.
⑦ After changing the setting, complete your selection by pressing the ENTER key.
12
2.3.5. Saving Recording Settings
After using the procedure explained in "2.3.4. Menu Selection/Confi rmation/Cancellation" to
change settings, press the remote controller's STORE key to save the settings for the frame rate,
shutter speed, and resolution, which are explained in the high-speed camera's hardware manual
(separate manual). The contents of the saved settings are maintained in the high-speed camera's
internal memory even when the power is turned off. However, use caution as the settings below
are not saved.
・ ZOOM setting
・ FIT setting
・ LOW LIGHT setting
The following settings are saved by switchi ng menus regardless of explicitly saving the settings.
・ MENU->OTHERS->DIGITAL I/F SET setting
・ MENU->DISPLAY->NTSC/PAL setting
2.3.6. Saving/Accessing Settings
A maximum of four configuration settings can be saved. How to save/access these settings is
explained next. In addition, for details on how to set recording conditions, refer to the high-speed
camera's hardware manual (separate manual).
① On the remote controller, press the numbered PRESET key you wish to set.
② Configure the recording conditions. For how to configure the recording conditions, refer to
the high-speed camera's hardware manual (separate manual).
③ Press the STORE key to save the settings. The current settings are saved to the numbered
preset selected in the step one.
④ To access the saved settings, press the numbered PRESET key that the settings were
saved to.
13 Remote Controller User’s Manual
Chapter 2. Basic Operation
2.3.7. Using Low Light Mode
The more you increase the frame rate or shutter speed of the camera, the less light enters the
camera making the displayed image darker. Low light mode is a function that temporarily
increases the exposure time in this kind of situation, making the screen easier to see. Press the
LOW LIGHT key once to turn o n low light mode. Press t he LO W LIGH T key once more t o cle ar low
light mode. Pressing the REC READY key automatically clears low light mode and returns you to
the selected frame rate and shutter speed.
When in low light mode, "LOW LIGHT" is displayed in the lower left of the screen.
14
Chapter 3. Recording/Playback Operations
3.1. Saving Video
3.2. Video Playback
3.3. Fast-Forward & Rewind
3.4. Single Frame Advance
3.5. Enlarging & Shri nk ing the Playback Screen (Zoom, Fit,
Scroll)
3.6. Segment of Interest Playback
3.7. Playback Event Marker Function
15 Remote Controller User’s Manual
Chapter 3. Recording/Playback Operations
3.1. Saving Video
You can easily save video by using the remote controller.
The method differs depending on the set trigger mode.
The operations below also differ depending on the "4.4.3. Changing the Trigger Operation
(RECORDING TYPE)" setting.
For more details, see "4.4.3. Changing the Trigger Operation (RECORDING TYPE)".
•
● For the START trigger mode
① Connect the camera body and monitor and verify that the camera is in LIVE mode.
② Press the remote controller's REC READY key to sw itch to th e READY state (r ecord ready ) .
③ Press the remote controller's REC key to start recording.
If you record until the memory is full, the camera returns to the live state.
16
● For the CENTER/END/MANUAL trigger modes
① Connect the camera body and monitor and verify that the camera is in LIVE mode.
② Press the remote controller's REC READY key to sw itch to th e READY state (r ecord ready ) .
③ Press the remote controller's REC key to start recording.
The display shows ENDLESS and the camera continuously records video.
④ Press the remote controller's REC key again to end recording.
For CENTER/MANUAL, the video before and after the REC key is pressed is saved. For
END, the video up until the REC key is pressed is saved.
17 Remote Controller User’s Manual
Chapter 3. Recording/Playback Operations
● For the RANDOM/RANDOM RESET/RANDOM CENTER/RANDOM MANUAL trigger modes
① Connect the camera body and monitor and verify that the camera is in LIVE mode.
② Press the remote controll er's R EC R EADY key to sw itch to the R EADY state (record r eady ).
③ Press the remote controller's REC key to enter the recording mode.
The display shows REC. E ach time t he REC key is pre ssed th e specif ied num ber of fr ame s
is saved. (In the screen below, 1000 frames are saved with each press of the button)
④ If you record until the camera's memory is full, the camera returns to LIVE mode and
recording ends.
18
NameFunctionExplanation
REVReverse
Plays the recorded images in reverse at a playback speed of 2-30 fps (NTSC), 2-25 fps
(PAL).
PLAYPlayPlays the recorded images at a playback speed of 2-30 fps (NTSC), 2-25 fps (PAL).
PAUSEPause
Pauses playback. The II symbol is displayed in the upper part ofthe video output screen
at this time. You can advance the frame by pressing the PLAY/REV keys in t his mode.
STOPStopSt ops playback and returns to the trigger frame.
FR
Plays the recorded images in fast reverse at x1 0, x100, x1000 of the c urrent playback
speed. The fast reverse speed is changed in order with each press of the button.
FF
Plays the recorded images in fast forward at x10, x100, x1000 of the c urrent playback
speed. The fast forward speed is changed in order with each press of the button.
Fast Reverse
Fas t F or wa rd
PAL Play bac k Rates2 , 4 , 8 , 12 , 25 fps
NTSC P layback Rates
2 , 5 , 10 , 15 , 30 fps
3.2. Video Playback
You can easily playback video by using the remote controller.
The method differs depending on the set trigger mode.
① Switch from LIVE to MEMORY mode.
If the camera is in LIVE mode, press the remote controller's LIVE key to switch to MEMORY
mode. If the camera is in MEMORY mode, the LIVE key’s LED is not illuminated.
You can see that the camera has transitioned to MEMORY mode when the LIVE text
disappears on the monitor.
② Press the remote controller's PLAY key to start playback of the saved images.
The other playback control keys are listed bel ow .
③You can change the playback speed with the remote controller's ← → keys. The current
playback speed is displ ayed in the upper portion of the screen.
19 Remote Controller User’s Manual
Chapter 3. Recording/Playback Operations
3.3. Fast Forward & Rewind
Set the camera to MEMORY mode.
① Press theremote controller's PLAY key.
② Next, you can fast-forward and rewind the video by pressing the FF key (fast forward) or FR
key (rewind).
③ Each time you press the fast forward or rewind key, you can change the playback speed in
three steps (x10, x100, x1,000).
④ Press the PLAY key to return to the normal playback speed. Press the PAUSE key to pau s e
playback.
20
3.4. Single Frame Advance
Set the camera to MEMORY mode.
① Show the location in video where you wish use frame advance and press the PAUSE key to
pause it.
② By pressing the PLAY key (playback) or REV key (reverse) in this state, you can frame
advance the video one frame at a time.
You can also frame advance the video in ten frame increments by pressing the FF key
(fast-forward) or FR key (rewind).
3.5. Enlarging & Shrinking the Playback Screen (Zoom, Fit, Scroll)
Photron's high-speed cam eras use high-resolution sensors.
For this reason, depending on the monitor, there may be portions of the video that cannot be
displayed when displayed as 1 : 1 video.
By also increasing the recording speed or decreasing the resolution, there are situations where
the video on the screen becomes extremely small .
In these situations, use the fit function to instantly shrink/enlarge the video to an appropriate
resolution for the monitor's screen.
Additionally, the image can be enlarged or shrunk by the desired zoom factor using the zoom
function, making it pos sible to verify details or look over the entire picture.
21 Remote Controller User’s Manual
Chapter 3. Recording/Playback Operations
640x480 NTSC
512x128
640x480 NTSC
640x160
3.5.1. Screen Fit Display
In the monitor output, the size of video at different resolutions is adjus ted to fill the screen. The
following section explains an example where a 512x128 pixel video is fit to a NTSC monitor.
The FASTCAM BC2 HD does not have a NTSC output function. Only HD SDI output is available.
•
① Press the remote controller's FIT/1:1 key.
② The monitor screen’s display size changes and the recording area is displayed at its
maximum size on the screen.
22
640x480 NTSC
512x128
③ Press the FIT/1:1 key again to return to the original size.
23 Remote Controller User’s Manual
Chapter 3. Recording/Playback Operations
3.5.2. Enlarge Screen (Zoom) Display
This function displays the monitor output image enlarged (zoomed).
① Press theremote controller's ZOOM key.
② The LED for the remote controller's ZOOM key illuminates. The ZOOM message and
current zoom factor are also displayed on the monitor scr een.
③ Enlarge or shrink the dis play with the up and down ARROW keys.
The function maintains the center of the screen while zooming.
↑
Enlarge
Shrink
↓
24
3.5.3. Scrolling the Enlarged Screen
You can scroll to and display the desired location of an image that has been enlarged in the
previous section.
① Press the remote controller's SCR OLL key.
The LED for the SCROLL key illuminates.
② The SCROLL message is displayed in the upper right of the monitor screen.
③ Scroll the screen with the ARROW keys.
↑
Up
Down
↓
←Left Right→
25 Remote Controller User’s Manual
Chapter 3. Recording/Playback Operations
3.6. Segment Playback
The playback of images recorded at high-speed takes an extraordinary long time. For example,
one second of high-speed vid eo recorded at 2000 fps takes 66 seconds to play ba ck a t the normal
30 fps, in other words, over one minute of playbac k time. In many cases, the range of images you
wish to view is only a few images out of the 2000 recorded.
Photron high-speed cameras have the segment playback function to playback only the range of
images you wish to view by simply specifying the start and stop points of that range.
This section explains how to use the segment playback.
① Set the camera to MEMORY mode.
② Playback the videousing the normal procedure.
③ Press the START key at the start point of the range of images you wish to view.
④ Press the END key at the end point of the range of images you wish to view.
⑤ Press the ON/OFF key in the remote control ler' s SEG MENT PLAY BACK section and check
that the LED is illuminated. This puts the camera in segment playback mode.
Playback operations will now occur only within the range spec ified by the start and end
points.
26
3.7. Playback Event Marker Function
In MEMORY mode, you can store 10 playback image frame numbers and immediately acc ess, or
jump to, those stored frame numbers (event marker frames). By marking the locations you wish to
view while the video is playing, you can easily recall those locations with this convenient function.
① Set the camera to MEMORY mode.
② Playback the videousing the n or mal proced ure.
③ Display the frame to store and press the STORE key.
④ Repeat steps 2 and 3 above. You can store a total of 10 points.
⑤ You can jump to the event marker frames using the up and down
SHUTTER keys (▲▼).
When an event marker frame is displayed, "MARKER FRAME x" appears in the screen text.
(Where x is a number from 1-10)
When storing a frame that exceeds the 10th point, the points are overwritten from the first stored
•
frame number.
27 Remote Controller User’s Manual
Chapter 3. Recording/Playback Operations
28
Chapter 4. System Settings
4.1. Function Settings
4.2. Network Settings
4.3. Display Settings
4.4. Other Detailed Settings
29 Remote Controller User’s Manual
Chapter 4. System Settings
4.1. Common Function Settings
You can configure the many functi ons re lat e d to rec or din g with the product by pressing the MENU
key. This section explains the function settings shared between camera models.
4.1.1. RECORD
This item configures the camera operation when using a specific trigger.
This setting has items like the ones shown below.
■RANDOM FRAME
To use the RANDOM trigger, the number of frames to save each time the trigger is input must
be set in advance before recording. For the RANDOM trigger's operation, refer to the
"Selecting the Trigger Mode" section of the camera's hardware manual.
• RANDOM FRAME
Sets the number of frames to record for each trigger. You can enter a value of TOTAL FRAME
or lower.
For example, by entering "1000FR",
"RANDOM 1000FR" is displayed on the screen. This indicates that 1,000 frames worth of
images are recorded for each trigger input.
30
■MANUAL TRIGGER
To use the MANUAL trigger, you must set the number of frames to record before the trigger
input. For the MANUAL trigger's operation, refer to the "Selecting the Trigger Mode" section of
the camera's hardware manual (separate manual).
・-FRAME
Sets the number of frames to record before the trigger input. The settable range is 0 to "TOTAL FRAME". For example, by entering "1000FR ",
"MANUAL +4457FR" is displayed on the screen. This is the +FRAME value which is the
-FRAME value subtracted from TOTAL FRAME.
・+FRAME
Shows the number of frames to record after the trigger input. Only -FRAME can be set.
・TOTAL FRAMEShows the total recordable frames according to the memory capacity and resolution of the
currently used camera.
31 Remote Controller User’s Manual
Chapter 4. System Settings
■RANDOM M TRIGGER
To use the RANDOM MANUAL trigger, you must set the number of frames to record before
and after the trigger input. For the RANDOM MANUAL trigger's operation, refer to the
"Selecting the Trigger Mode" section of the camera's hardware manual (separate manual).
・-FRAME Sets the number of frames to record before the trigger input.
・+FRAME
Sets the number of frames to record after the trigger input.
・TOTAL FRAME
Different than the RANDOM and MANUAL triggers, this does not show the total number of
recordable frames, it shows the total of -FRAME and +FRAME.
■RANDOM E TIMES When using the RANDOM CENTER and RANDOM MANUAL triggers, you can set how many
times to record. For the detailed operation, refer to the "Selecting the Trigger Mode" section of
the camera's hardware manual (separate manual).
・RANDOM E TIMES
Enter the number of times to record.
32
4.1.2. CALIBRATE
The CALIBRATE item can calibrate the camera.
■Execute calibration
The procedure for executing calibration is explained below.
① Set the FRAME RATE and SHUTTER with the remote controller's ↑↓ keys.
② Shield the lens using the lens cap. Since the black image at this time will be used as the
correction reference, verify that the lens is completely shielded and that no light is leaking
into the sensor.
③ Press the remote controller's MENU key to display the menu.
④ Using the remote controller's ARROW keys, select the CALIBRATE menu, then select the
CALIBRATE menu from the submenu.
⑤With the remote controller's ↑↓ keys, move to ON, verify that the lens is shielded and then
press the remote controller's ENTER key.
⑥ Calibration finishes executing with the operation above.
⑦ Remove the lens cap and verify that the image is displayed correctly.
33 Remote Controller User’s Manual
Chapter 4. System Settings
You can also easily calibrate the camera with the remote controller's CALIBRATE key.
① Press theremote controller's CALIBRAT E key. The menu is displayed on screen.
② Calibration finishes executing when the CALIBRATE key is pressed again.
In order to obtain faithful image output, it is highly recommended to execute calibration before
•
recording when the following settings are changed.
When the frame rate is changed
■
When the shutter speed is changed
■
When the resolution is changed
■
Also, depending on the settings, phenomena such as the following may occur.
Fixed noise like horizontal bands appears
■
A portion of the screen is clear, but noise appears in the area around it
■
These phenomena can be resolved by executing calibration again.
34
■Saving calibration settings
The black image data for correction use that was obtained by executing the calibration can be saved as
one pattern internally on the camera. The procedure for doing this is explained below.
① Press the remote controller's MENU key to display the menu.
② Use the remote controller's ↑↓ keys to select the CALIBRATE menu.
③ Press the remote controller's ENTER key to select the item.
④ Select the SAVE item with the remote controller's ↑↓ keys, then press the ENTER key to save.
The save process can take from tens of seconds to a few minutes.
•
Loading calibration settings
■
Press the remote controller's MENU key to display the menu.
①
Use the remote controller's ↑↓ keys to select the CALIBRATE menu.
②
Press the remote controller's ENTER key to select the item.
③
Select the LOAD item with the remote controller's ↑↓ keys, then press the ENTER key.
④
The saved black image data for correction is loaded from internal memory and the output
⑤
image reflects the correction.
35 Remote Controller User’s Manual
Chapter 4. System Settings
■Calibration mode option
Only the corresponding model can change the calibration method.
NORMAL : Calibrate using a normal method.
FINE : Calibrate using a fine method.
36
4.1.3. PARTITION
This item configures c amera operation when recording with partitioned memory.
This setting has items like the ones shown below.
■Memory partition setup
To use memory partitions, you must setup in advance how the memory will be partitioned before
recording. The procedure for configuring these settings is explained here.
① Press the remote controller's MENU key to display the menu list.
② Select PARTITION SE TUP from the PARTITION submenu with the remote controller's
ARROW keys and press the ENTER key.
③ A message to confirm whether or not to configure partitions is displayed.
To configure partitions, select Y ES . The setup menu is display ed.
37 Remote Controller User’s Manual
Chapter 4. System Settings
④ Select the number of partitions with the remote controller's ARROW keys. When finished, press
the ENTER key to complete the setting.
* Verify that the ID display on the screen has changed to the fraction display.
38
■Recording to a partitioned section
This section explains how to record in memory partition mode.
① Verify that the camera is in LIVE mode.
② Select the section ID you wish to record to with the remote controller's ARROW keys.
Verify the ID display on the screen.
↑
Up
Select ID
Down
↓
③When the section ID you wish to record to is set, record following the normal recording procedure.
■Recorded section playback
The images recorded to each partitioned section can be played by selecting the section ID.
① Verify that the camera is in MEMORY mode.
② Select the section ID you wish to play with the remote controller's ARROW keys. Verify the ID
display on the screen.
↑
Up
Select ID
Down
↓
③When the section ID you wish to play is set, play it following the normal playback procedure.
39 Remote Controller User’s Manual
Chapter 4. System Settings
■PARTITION MODE
You can configure the recording setting in memory partition mode. 。
There are two modes: MODE1 and MODE2.
MODE1 : " Recording to a partitioned section" operation as previously explained (p. 38).
MODE2 : After recording, automatically moves to the next partition.
• The section below shows the operation when the parti tion count is 10 in MODE2.
① Put the camera in the READY state with ID01.
② Input the REC trigger to record.
③ After recording ends, the ID automatically changes to 02 and the camera waits for the REC trigger
input.
This means in START mode, the camera is in the READY state. In CENTER, END, and MANUAL
modes, the camera is in the ENDLESS state.
④ Input the REC trigger to start recording.
⑤ Recording ends.
⑥ The ID automatically changes to 03 and the camera waits for the REC trigger input.
⑦ Steps ②, ③, and ④ are repeated, recording finishes with ID10, and then the camera returns to
LIVE.
This mode saves the effort of moving to an ID manually and putting the camera into the trigger
wait state, so it is better suited for consecutive recordings while changing IDs.
MODE2 operation is only valid when the trigger mode is the following modes.
•
START, CENTER, END, MANUAL
40
4.1.4. ADJUSTMENT
This item configures the white balance adjustment, color enhancem ent function, LUT (look-up
table) operation, and edge enhancement function.
This setting has items like the ones shown below.
■COLOR TEMP (color models only)
Color models have the white balance adjustment setting. Two methods are available for adjusting
the white balance, preset and user-editable white balance.
• Using preset white balance
There are two types of white balance presets (5100K, 3100K) for use with common light sources.
The suggested color temperature for these presets is listed below.
① Press the remote controller's MENU key to display the menu list.
② Select COLOR TEMP from the ADJUSTMENT submenu with the remote controller's ARROW keys
and press the ENTER key.
③ Select 5100K (or 3100K) and press the ENTER key.
④ Verify that the white balance has changed on the screen.
41 Remote Controller User’s Manual
Chapter 4. System Settings
• Using user white balance
User white balance can be set in order to achieve the most appropriate white balance for the light
source used and the conditions during recording.
The values set here are stored in the camera's internal memory as the user preset, and they can be
loaded by selecting USER.
There are also two methods for setting user white balance, AUTO USER and EDIT USER. Each of these
methods is explained here.
■Configuring white balance with AUTO USER
① Set the des ired conditions (frame rate, shutter speed, resolution) for recording.
② Press the rem ote controller's MENU key to display the menu list.
③ Select COLOR TEMP from the ADJUSTMENT submenu with the remote controller's ARROW
keys and press the ENTER key.
④ Select AUTO USER1 or AUTO USER2 and press the ENTER key to start the white balance
adjustment mode.
⑤ Verify that a value similar to that shown below is displayed at the bottom left of the screen.
⑥ Turn on the lighting to be used for recording, and in the center of the screen, show an object,
such as white paper, to be the white reference.
⑦ Adjust the lens aperture and the light intensity. Verify that the value at the bottom left of the
screen changes with the intensity of the light entering the camera. If the brightness on the
screen changes but the display does not, verify that the white reference object is shown in
the middle of the screen.
42
⑧ Adjust the light intensity if DARK is displayed in the lower left of the screen until it changes to PUSH
ENTER KEY. If the light intensity is too bright, BRIGHT is displayed. Reduce the light intensity.
⑨ Press the remote controller's ENTER key when PUSH ENTER KEY is shown.
⑩ The camera acquires the appropriate white balance value with this operation. Verify that the
display image has been adjusted.
⑪ The set value can be loaded by selecting USER1 or USER2.
AUTO USER1 is saved in USER1. AUTO USER2 is saved in USER2.
•
43 Remote Controller User’s Manual
Chapter 4. System Settings
■Configuring white balance with EDIT USER
The white balance can be set automatically, and the user can also adjust the tint by changing the
RGB values. The value acquired by AUTO USER1 or AUTO USER2 can also undergo fine adjustment.
This section explains how to configure the white balance using EDIT USER1 or EDIT USER2.
① Set the desired conditions (frame rate, shutter speed, resolution) for recording.
② Press the remote controller's MENU key to display the menu list.
③ Sel ect COLOR TEMP from the ADJUSTMENT submenu with the remote controller's
ARROW keys and press the ENTER key.
④ Select EDIT USER1 or EDIT USER2 and press the ENTER key. The white balance adjustment
items are displayed.
⑤ Use the ARROW keys to set the RGB values. Press the ENTER key to confirm the settings when
finished.
⑥ The set value can be loaded by selecting USER1 or USER2.
EDIT USER1 is saved in USER1. EDIT USER2 is saved in USER2.
•
44
■COLOR ENHANCEMENT (color models only)
Color models have a color enhancement setting. The color enhancement level can be adju sted in fiv e
steps, including OFF.
① Press the remote controller's MENU key, select COLOR ENHANCEMENT from the ADJUSTMENT
submenu and press the ENTER key.
② The settings are displayed. Each setting is described in the chart below.
Menu display Explanation
OFF Turns color enhancement mode off
LEVEL 1 Sets x0.5 color enhancement
LEVEL2 Sets x1 (default) color enhancement
LEVEL3 Sets x1.5 color enhancement
LEVEL4 Sets x2 color enhancement
③ Use the remote controller's ↑↓ keys to select one of the modes listed above. When finished, press
the ENTER key to complete the setting.
45 Remote Controller User’s Manual
Chapter 4. System Settings
■LUT SELECT
• Using preset LUT patterns
Nine preset LUT patterns have been prepared in advance on the camera. This section explains about each
of these patterns.
① Press the remote controller's MENU key to display the menu list.
② Select LUT SELECT from the ADJUSTMENT submenu with the remote controller's ARROW keys and
press the ENTER key.
③ Select D1 through D9 and that LUT setting is loaded.
46
D1: Gain 1x
The input is always linear output. This LUT is used for normal conditions.
D2: Gain 2x
The gain is doubled and you can display the dark areas of the image emphasized.
D3: Gain 4x
The gain is quadrupled and you can display the dark areas of the image emphasized. This LUT emphasizes
the dark portions even more than D2.
47 Remote Controller User’s Manual
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D4: Gamma 0.56
This LUT is 0.56 gamma correction. The optimum Gamma for a MAC monitor.
D5: Gamma 0.56 Gain 2x
This LUT is double gain at 0.56 gamma correction.
D6: Gamma 0.56 Gain 4x
This LUT is quadruple gain at 0.56 gamma correction
48
D7: Gamma 0.45
This LUT is 0.45 gamma correction. The optimum Gamma for a video monitor.
D8: Gamma 0.45 Gain 2x
This LUT is double gain at 0.45 gamma correction
D9: Gamma 0.45 Gain 4x
This LUT is quadruple gain at 0.45 gamma correction.
49 Remote Controller User’s Manual
Chapter 4. System Settings
• Using a custom LUT
Creating a LUT pattern is done with PFV. For details, refer to the "Photron FASTCAM Viewer User's
Manual".
■About USER1
Select USER1 to use the custom LUT created with PFV.
50
M enu displayExplanation
OFFEdge enhancement off.
LEVEL1Edge enhanc ement set to weak.
LEVEL2Edge enhanc ement set to medium.
LEVEL3Edge enhanc ement set to str ong.
■EDGE ENHANCEMENT
You can enhance the edges of images in three steps with the camera's edge enhancement
setting.
① Press the remote controller's MENU key, select EDGE ENHANCEMENT from the ADJUSTMENT
submenu and press the ENTER key.
② The setting are displayed. Each setting is described in the chart below.
③ Use the remote controller's ARROW keys to select one of the modes listed above. When finished,
press the ENTER key to complete the setting.
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■BLACK ADJ LEVEL
For this product, eight stages to adjust the black level can be set.
① Press the remote controller's MENU key, select BLACK ADJ LEVEL from the ADJUSTMENT
submenu and press the ENTER key.
② The setting are displayed. Each setting is described in the chart below.
③ Use the remote controller's ARROW keys to select one of the modes listed above. When finished,
press the ENTER key to complete the setting.
52
4.2. Network Settings
Photron high-speed cameras can be contr olled from a P C usi ng the Gigabit Ethern et interfa ce. For
how to operate the Photron FASTCAM Viewer software, refer to the "Photron FASTCAM Viewer
User's Manual".
This section explains the required network settings when connecting a high-speed camera to a
PC.
The default values of the high-speed camera's network settings are listed below.
•
IP ADDRESS > 192.168.0.10
NETMASK > 255.255.255.0
GATEWAY ADDRESS > 0.0.0.0
PORT > 2000 (fixed, not changeable)
53 Remote Controller User’s Manual
Chapter 4. System Settings
4.2.1. Setting the IP Address
This section shows how to set the high-speed camera's IP address.
Configuration procedure
① Press the remote controller's MENU key to display the menu list.
② Select DIGITAL I/F SET from the OTHERS submenu with the remote controller's ARROW keys
and press the ENTER key.
③ Use the ARROW ←→ keys to move between digits and the ↑↓ keys to set the IP address.
④ Press the ENTER key to confirm.
When connecting the Gigab it E thernet interface com pati ble P hotron ca meras to a PC, set each of
•
those devices to a different IP address. When connecting to an existing network, do not use IP
addresses that are already in use on the network.
54
4.2.2. Using DHCP (Dynamic Host Configuration Protocol)
Photron high-speed cameras are DHCP compat ibl e. In an environment where DHCP is used, the
high-speed camera's IP address can be acquired from the DHCP server.
■Configuration procedure
① Press the remote controller's MENU key to display the menu list.
② Select DHCP from the OTHERS submenu with the remote controller's ARROW keys and press the
ENTER key.
③ Select ON/OFF with the ARROW keys.
④ Press the ENTER key to confirm.
・ When OFF is selected, the IP address specified in the previous section "4.2.1. Setting the IP
Address" is valid.
・ When ON is selected, the IP address is acquired from the DHCP server and that acquired IP
address is valid. If the camera is not connected to a DHCP server, the IP address is acquired when
a connection is made to the server. You can verify the acquired IP address with the DIGITAL I/F
SET menu. In this situation, the IP address cannot be changed.
・ When using the camera with DHCP on, set the IP address in PFV to "Auto detection".
For details, refer to the "Photron FASTCAM Viewer User's Manual".
•
55 Remote Controller User’s Manual
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4.3. Display Settings
Photron high-speed cameras display many types of information about recording on the monitor.
This section explains about the display settings for displaying information on the monitor.
4.3.1 Switching the Date/Time Display
You can select either the date or time be displayed on the screen. The procedure to display them
is explained here.
① Press the remote controller's MENU key to display the menu list.
② Select DATE/TIME from the OTHERS submenu with the remote controller's ARROW keys and
press the ENTER key.
③ The DATE/TIME menu is displayed.
④ Select DATE or TIME with the ↑↓ keys. The selected option is displayed on the screen.
⑤ When the setting is com plete, press the ENTER key to finish.
⑥ Verify that the date or the time is displayed on the screen according to the setting.
Date Display Setting
Time Display Setting
56
4.3.2. Show/Hide On Screen Display Text (OSD SELECT)
① Press the remote controller's MENU key to display the menu list.
② Select OSD SELECT from the DISPLAY submenu with the remote controller's ARROW
keys and press the ENTER key.
③ Select ON/OFF with the ARROW keys. When ON, text on the screen is displayed. When
OFF, text is not displayed on the screen.
④ When the setting is complete, press the ENTER key to finish.
⑤ Verify that the screen’s text display is ON or OFF.
You can also change the display with a single button by pressing the FUNCTION key.
4.3.3. Display Crosshairs
Displays crosshairs (a reference line or reticule) on the LCD monitor screen. The crosshairs can
be used to determine the position of an object within the image or as an aid when viewing video
playback.
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Chapter 4. System Settings
① Press the remote controller's MENU key to display the menu list.
② Select CURSOR from the DISPLAY submenu with the remote controller's ARROW keys and
press the ENTER key.
③ Select either OFF, ON1, or ON2 with the remote controller's ↑↓ keys and press the ENTER key.
Two types of cursors are provided, one with white lines (ON1) and black lines (ON2).
④When ON is selected, the crosshairs (reticule) reference lines are displayed on the screen. At
the same time, the coordinates of the center point of the cros shairs are displayed on the
screen.
⑤ The reference line can be moved to any position using the remote controller's ARROW keys.
Be aware that the cursor's coor dinat es are the coordinates for the VIDEO output screen display,
•
not the coordinates of the actual image data.
For NTSC (VIDEO/SDI) output: X=0 to 639, Y=0 to 479
For PAL (VIDEO/SDI) output: X=0 to 759, Y=0 to 569
For HD SDI output: X=0 to 1919, Y=0 to 1079
58
4.3.4. Display the R/G/B Plane (Color Models Only)
① Press the remote controller's MENU key to display the menu list.
② Select R/G/B from the DISPLAY submenu with the remote controller's ARROW keys and press
the ENTER key.
③ Select the R/G/B plane to be displayed, or all of the RGB planes, with the remote controller's ↑↓
keys. Press the ENTER key to complete the setting.
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4.3.5. Switch the Video Signal Standard (NTSC/PAL)
Select the high-speed camera's video output signal format. You can select the format from NTSC
or PAL.
① Press the remote controller's MEN U key to display the menu list.
② Select NTSC/PAL from the DISPLAY submenu with the remote controller's ARROW keys and
press the ENTER key.
③ Select NTSC or PAL with the remote controller's ↑↓ keys and press the ENTER key.
④ Cycle the power on the high-speed camera to enable the setting. The video output format
changes and the camera starts up.
The frequencies that can be set with HD SDI output change depending on the NTSC/PAL setting.
•
For details, see "4.3.6. Changing the HD SDI Output Frequency".
60
4.3.6. Changing the HD SDI Output Frequency
You can change the HD SDI output frequency. The frequencies that can be set differ depending
on whether the video signal format is NTSC or PAL.
① Press the remote controller's MENU key to display the menu list.
② Select HD-SDI from the DISPLAY submenu with the remote controller's ARROW keys and
press the ENTER key.
③ Select desired item with the remote controller's ↑↓ keys and press the ENTER key.
④ Cycle the power on the high-speed camera to enable the setting. The HD SDI output
4.3.7. Changing the Shutter Display (SHUTTER DISPLAY)
The OSD shutter display can be switched between 1/xxxxx s and 0.000000s.
For precision, the 1/xxxxx s display is numerically cleaner looking (for example 1/1000 s, 1/3000 s),
whereas the 0.000000s display is accurate.
① Press the remote controller's MENU key to display the menu list.
② Select SHUTTER DISPLAY from the DISPLAY submenu with the remote controller's ARROW keys
and press the ENTER key.
③ Select 1/xxxS or 0.xxxS with the remote controller's ↑↓ keys and press the ENTER key.
④ The display format for the LCD monitor is c hanged.
62
4.3.8. Individually Show/Hide On Screen Display Text (OSD CUSTOM)
You can turn the entire on screen display ON/OFF with OSD SELECT, but with OSD CUSTOM you can
individually turn the on screen display elements ON/OFF.
① Press the remote controller's MENU key to display the menu list.
② Select OSD CUSTOM from the DISPLAY submenu with the remote controller's ARROW keys and
press the ENTER key.
③ With the remote controller's ↑↓ keys, select the item and show/hide with the ←→ keys.
④ Items with the ■ symbol are displayed.
⑤ The display items are changed.
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4.3.9. Automatically Hide Screen Text (AUTO OSD OFF)
The on screen display can be turned on/off with OSD SELECT, but with AUTO OSD OFF, the on
screen display is automatically turned off during MEMORY data playback.
① Press the remote controller's MENU key to display the menu list.
② Select AUTO OSD OFF from the DISPLAY submenu with the remote controller's ARROW
keys and press the ENTER key.
③ Select ON/OFF with the ARROW keys. When ON is selected, t he text is not displayed on the
screen in MEMORY mode.
④ When the setting is complete, press the ENTER key to finish.
⑤ Verify that the screen’s text display is ON or OFF in MEMORY mode.
64
4.4. Other Detailed Settings
4.4.1. Setting the Date/Time
This option sets the high-speed camera's internal clock. Set the date and time so it can be added
as data to the recorded image. Once the date/time is set, the values are saved even when the
system power is turned off.
① Press the remote controller's MENU key to display the menu list.
② Select TIME SET from the OTHERS submenu with the remote controller's ARROW keys and press
the ENTER key.
③ The TIME SET settings are displayed on the left of the screen.
④ You can move to the item with the ←→ keys and change the setting's value with the ↑↓ keys.
↑
Increase/
Decrease
Value
↓
⑤ When all the settings are complete, press the ENTER key to finish.
The high-speed camera is equipped with a mode that automatically switches the system from LIVE mode
to MEMORY (playback) mode, displays the trigger frame and pauses playback immediately after
recording is finished. You can use this mode by setting AUTO PLAY to ON. This function is convenient
for immediately verifying the recorded video after recording.
① Press the remote controller's MENU key to display the menu list.
② Select AUTO PLAY from the OTHERS submenu with the remote controller's ARROW keys.
③ The menu to select the AUTO PLAY format ON/OFF is displayed on the left side of the screen.
④ Select ON/OFF with the remote controller's ↑↓ keys. Press the ENTER key, then the MENU key
to close the menu list. The setting is complete.
⑤ In LIVE mode, perform a recording operation and verify that the system automatically switches to
MEMORY mode after recording.
66
4.4.3. Change Trigger Operation (RECORDING TYPE)
Normally for recording, the READY key is input and the high-speed camera is put in the READY
state, then the REC trigger is input and the recording operation is performed. However, by setting
the high-speed camera to direct trigger mode, the recording operation can be performed without
the READY key input.
In this way, you can redu ce a step in the operation of the system.
① Press the remote controller's MENU key to display the menu list.
② Select RECORDING TYPE from the OTHERS submenu with the remote controller's ARROW keys.
③ Select either READY AND TRIG or DIRECT TRIG on the menu.
④ Press the ENTER key to c onfirm.
The operation of the high-speed camera for each item is shown below.
・ READY AND TRIG
READY key input is always necessary before the REC trigger.
(READY AND TRIG is the initial setting)
・
DIRECT TRIG
The recording operation can be performed with just the REC trigger, without the READY key input.
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Chapter 4. System Settings
The operation of the high-speed camera for each trigger mode is shown below.
[ ] indicates the high-speed camera's operations, "trigger" indicates the REC trigger input.
You can reset the high-speed camera's settings (frame rate, resolution, menu settings, etc.) to the
factory default state.
① Press the remote controller's MENU key to display the menu list.
② Move to the FACTORY DEFAULTS item from the OTHERS submenu with the remote controller's
ARROW keys and press the ENTER key.
③ Select CANCEL or RESET with the remote controller's ↑↓ keys. CANCEL cancels the reset
operation. RESET executes the system reset.
④ Press the ENTER key to c onfirm.
68
4.4.5. Loop Playback Setting (PLAYBACK TYPE)
With this item you can set whether or not to playback video in a loop when playing recorded data
in MEMORY mode. Loop playback is on by default.
① Press the remote controller's MENU key to display the menu list.
② Select PLAYBACK TYPE from the OTHERS submenu with the remote controller's ARROW
keys.
③ The menu to select the PLAYBACK TYPE format ON/OFF is displayed on the left side of the
screen.
④Select ON/OFF with the remote controller's ↑↓ keys. Press the EN T E R key , then the MENU key
to close the menu list. The setting is complete.
⑤ Verify the loop playback operation by playing video in MEMORY mode.
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4.4.6. RESOLUTION LOCK
Generally, a max resolution under respective FPS will be set automatically when the FPS is changed.
Under the circumstance of using a Resolution Lock function, the speed can be changed while resolution
is fixed to a certain value.
① Press the remote controller's MENU key to display the menu list.
② Select RESOLUTION LOCK from the OTHERS submenu with the remote controller's
ARROW keys.
③ The menu to select the RE SOLUTION LOCK format ON/OFF is displayed on the left side of
the screen.
④Select ON/OFF with the remote controller's ↑↓ keys. Press the ENTER key, then the MENU
key to close the menu list. The setting is complete.
70
4.4.7. Display the System Revision
This option displays the system revision on the high-s peed camera being used.
① Press the remote controller's MEN U key to display the menu list.
② Select SYSTEM REV from the OTHERS submenu with the remote controller's ARROW keys and
press the ENTER key.
③ The system revision of the high-speed camera currently being used is displayed.
The high-speed camera model name, memory capacity, system revision, I/F version, and
hardware version is displayed.
The image above and t he rev ision v ersion m ay differ d ependi ng on w hen the camer a w as shipped .
•
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72
Chapter 5. Product Specifications
5.1. General Specifications
5.2. Dimensions
5.3. Equipment Diagram s
73 Remote Controller User’s Manual
Chapter 5. Product Specifications
Environment conditions
Storage temperature
-20ºC to 60ºC (no condensation)
Storage hum idity
85% or less (no condensation)
Guaranteed operating temperature
0ºC to 40ºC (no condensation)
Guaranteed operating humidit y
85% or less (no condensation)
External dimensions
protrusions
Weight
Remote controller unit only
460 g
Unit + 7 m c able
1.15 kg
Unit + 0.5 m cable
620 g
5.1. General Specifications
Remote controller unit
155.4 (H) x 105.4 (W) x 28.1 (D) mm, excluding
74
PRESET1 PRESET2 PRESET3 PRESET4
LOW LIGHT
FRAME RATE RESOLUTION SHUTTER TRIGGER MODE
FRREVPLAYFFPAUSESTOP
ZOOMSCROLL
FIT/1:1
SEGMENT PLAYBACK
STARTEND
PARTITION/ PLAYBACK RATE
MENUBACK
SLOWFAST
ENTER
STORESTATUS
LIVEREC READY REC
ON/OFF
CALIBRATE
FUNCTION
105.4
28.1
155.4
5.2. Dimensions
(mm)
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Chapter 5. Product Specifications
5.3. Equipment Diagrams
5.3.1. Camera Installation Bracket Equipment Diagram
76
5.3.2. Camera Installation Diagram
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Chapter 5. Product Specifications
5.3.3. Strap Equipment Diagram
Equipped with Connector Up Equipped with Connector Down
78
Chapter 6. Warranty
6.1. About the Wa rranty
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Chapter 6. Warranty
6.1. About the Warranty
This system has been shipped having undergone testing. However, in the unlikely event that it
malfunctions due to a m anufacturing defect, it will be repaired, at no charge, within the warranty
period.
■Warranty Exceptions
The following exceptions will result in fee-based repair, even within the warranty period.
① Damage or malfunction as a re sult of fire, earthquake, water damage, lightnin g, ot h er natural
disasters, pollution, or the effects of abnormal voltage.
② Damage or malfunction as a result of dropping or mishandling during shipment or when
moving after purchase or misuse.
③ Consumable goods (cables )
④ When repair, adjustment, or alternation done by an entity other than Photron service has
been performed on the system, or damage or m alfunction that is determined to be attributed
to a fault in the use the product.
For inquires related to malfunction, contact the dealer where the product was purchased or
•
Photron (see 7.1. Contac ting Photron).
80
Chapter 7. Contacting Photron
7.1. Contacting Photron
Chapter 7. Contacting Photron
Items
Example
Contact information
Company name, customer name, telephone number, etc.
Product name
Remote Controller
Serial number
Check on the nameplate sticker.
Reason of inquiry
System condition or what you know about it
www.photron.co.jp
7.1. Contacting Photron
For technical inquires rel ated t o the pr oduct, or f or inq uires re lated t o the user ’s man ual, telephon e,
FAX, or e-mail Photron using the contact information listed below.
When calling, please ensure that you have dialed the correct number.
Additionally, the following items will be verified when inquiring, so please ready them in advance.
Contact Information
PHOTRON USA, INC.
9520 Padgett Street, Suite 110
In Americas
and Antipodes
San Diego, CA 92126-4446, US A
Phone : 800-585-2129 or 858-684-3555
Fax : 858-684-3558
E-mail : image@photron.com
www.photron.com
PHOTRON EUROPE LIMITED
The Barn, Bottom Road,
West Wycombe, Buckinghamshire,