Page 1
user guide
PE 420E master emitter
PE 421E slave emitter
PE 400R/401R receivers
system 400
infrared hearing system
specs available on-line at www.phonicear.com
Page 2
Master Emitter: PE 420E. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Slave Emitter: PE 421E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
StarSound 400 setup and operation
Where to mount it . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Floor/table mount. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Adjustable wall mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Master emitter installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Expanding coverage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
How to use it . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Headset receiver battery installation . . . . . . . . . . . . . . . . . . . . . . . 8
Headset receiver operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Body-worn receiver battery management . . . . . . . . . . . . . . . . . . . 9
Body-worn receiver operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Product specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-12
Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Approvals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
table of contents
Page 3
master emitter: PE 420E
1
21
Front
Back
4 5 763
Page 4
master emitter: PE 420E
(cont’d)
3 attenuation switch
4 line input (0.25in jack)
1 mounting hole
5 line output (BNC jack)
2 3-mode performance indicator
Solid=normal
Flashing 1x/sec=inoperative diodes –
call for service
Flashing 3x/sec=attenuation switch is
set improperly – see 3A
7 transmission frequency switch
6 power
2
Page 5
3
slave emitter: PE 421E
(requires PE 400T or 420E)
21
Front
Back
3 4 5
Page 6
4
slave emitter: PE 421E
(cont’d)
3 carrier input (BNC jack)
4 carrier output (BNC jack)
1 mounting hole
5 power
2 2-mode performance indicator
Solid=normal
Flashing 1x/sec=inoperative diodes –
call for service
Page 7
StarSound 400 setup and operation
2a
floor/table mount
1,333m2/12,000 ft2maximum
68m/224ft maximum
5
1
where to mount it
Point emitter toward
listening area
1
1
23m/74ft maximum
AT0579-IR
AT0582-IR
AT0579-T-IR
Page 8
6
StarSound 400 setup and operation (cont’d)
2b
adjustable wall mount
3
master emitter installation
*make sure frequency matches receivers
**The AT0770 is composed of an AT0724 transformer and an AT0755 cord
Plug AT0770**
transformer and
cord into emitter
4
1
2
Plug AT0770**
transformer and cord
into wall socket
2
House
sound system
input
0dB for line levels ≤ 2V
AT0603
5
1
3
power
AT0770
-10dB for line levels > 2V
95 kHz transmission*
250 kHz transmission*
(use in the presence of ballast lighting)
bottom of PE 420E
Plug house sound
system into emitter
(house system output is
typically labeled HI)
3
Check attenuation
setting
4
Check transmission
frequency setting
5
0dB
-10dB
attenuation
250kHz
95kHz
transmission
frequency
Page 9
7
StarSound 400 setup and operation (cont’d)
4
expanding coverage
5
how to use it
Turn on house
sound system and
present test signal
1
2
Confirm performance indicator is
solidly lit
2
House
sound system
power
AT0770
1
ON
AT0770
PE 420E
For coverage greater than1,333m2/12,000ft2you can
daisy chain an unlimited number of slave emitters.
PE 420E
master
PE 420E
slave
output
AT0770
input
house
sound system
OFF
NOTE: Built-in automatic
level control requires no
adjustment
Page 10
8
StarSound 400 setup and operation (cont’d)
Push off
6a
headset receiver*
battery installation
battery
door
AAA
alkaline
batteries
volume
NOTE: Headsets can work
with T-coil-equipped
hearing aids–set hearing
aid to “T” position
6b
headset receiver*
operation
PE 401R
receiver lens
(Do not block)
on/off
(Turn off when not in use)
*PE 420E users: Make sure emitter transmission frequency is set to 95kHz for PE 401R receivers or
to matching frequency for PE 400R receivers (see 3 )
Page 11
9
StarSound 400 setup and operation (cont’d)
PE 400R
7a
body-worn receiver*
battery management
7b
body-worn receiver*
operation
Push off
Receiver lens
(Do not block)
on/off
volume
Place body-worn
receiver around neck
1
1
Plug headphones
into receiver
2
2
3
Turn receiver on and
adjust volume.
3
NOTE: Never recharge
alkaline batteries!
Plug AT0534
charger into 400R
receiver(s)
1
Plug AT0534
charger into
wall socket
2
Push off battery
compartment door
3
Place new AA
batteries into battery
compartment
4
1
PE 400R
AT0534
2
and
3
4
*PE 420E users: Make sure emitter transmission frequency is set to 95kHz for PE 401R receivers or
to matching frequency for PE 400R receivers (see 3 )
Page 12
10
troubleshooting (refer to previous pages for explanatory diag rams)
no sound from the receiver
• Check the receiver volume control setting (see 6B or 7B )
• Check that the receiver lens is clear and facing the emitters (see 6B or 7B )
• Recharge or replace the batteries (see 6A or 7A )
• Check connections (see 3 )
• If emitter performance indicator is not lit, see “emitter performance indicator won’t light” below
weak or distorted sounds from the receiver
• Check for correct fitting of earphones or headset
• Check the volume control setting on receiver (see 6B or 7B )
• Check that the receiver lens is clear and facing the emitters (see 6B or 7B )
• Recharge or replace the batteries (see 6A or 7A )
• Adjust house sound system controls
• If emitter performance indicator is flashing, see “emitter performance indicator flashes” below
noise or static
• If used in the presence of ballast lighting, change transmission frequency switch to
250kHz setting and use 250kHz receivers (PE 420E only – see 3 )
emitter performance indicator flashes
• If flashing 3x/sec, change attenuation switch setting (PE 420E only – see 3 )
• If flashing 1x/sec, one or more diodes may be inoperative; contact your service center
emitter performance indicator won’t light
• Make sure audio source is present at input
• Make sure power cord (AT0770) is plugged in
batteries won’t charge
• Verify that the power cord is plugged into the charger and into a working outlet; power light
should be on (PE 300C only)
• Check the charge connections to the receiver
• Try a different charge cord
• Verify that the charge LED on the receiver lights up when the charge cord is plugged in
• Check that the receiver is turned OFF
• Check that the batteries are the rechargeable type
CAUTION: Never recharge alkaline batteries – they may rupture and damage the unit
Page 13
11
product specifications
emitter: PE 420E
transmitting frequency 95 or 250 kHz (switchable)
modulation FM wide-band
number of diodes 144
3-mode performance normal Solid
indicator diode fault 1Hz Blinking
audio overload 3Hz Blinking
time-out circuit
power downtime 5 minutes
on threshold 100mVrms (0dB)
on threshold 1Vrms (-10dB)
coverage Up to 1,333m2 /12,000ft2
(elliptical pattern)
input/output 2.5mm power jack
connections 0.25in input jack
BNC output jack
line input levels 0dB setting 100mV – 2.5Vrms
-10dB setting 1V – 22Vrms
input/output inpedance Approximately 10k Ω
input protection 2A Fuse
power input 20V A C @ 2.0A
operating current 1.2A
opertaing voltage 20VAC
current drain 1.4 A maximum
mounting boss 0.25in (20 threads)
size 66.6 x 29.2 x 18.1 cm /
11.5 x 7.125 x 2.625 in
weight 855g / 30oz
case Aluminum with baked enamel
finish and red acrylic lens
maximum cable length 244m/800ft (use RG 58/u only)
emitter: PE 421E
transmitting frequency 95 or 250 kHz
(automatically switches
to accommodate
either frequency)
modulation FM wide-band
number of diodes 144
coverage Up to 1,333m2 /12,000ft2
(elliptical pattern)
input/output 2.5mm power jack
connections BNC input jack
BNC output jack
input protection 2A Fuse
power imput 20V A C @ 2.0A
operating current 1.2A
operating voltage 20VA C
current drain 1.4A maximum
mounting boss 0.25in (20 threads)
size 66.6 x 29.2 x 18.1 cm /
11.5 x 7.125 x 2.625 in
weight 855g / 30oz
case Aluminum with baked
enamel finish and red
acrylic lens
Page 14
12
body-worn receiver: PE 400R
receiving frequency 95 or 250 kHz
(factory-set)
modulation FM wide-band
audio frequency 100Hz to 7 kHz ± 3 dB
response (electrical)
max sound pressure 134dB (with 100 Ωtransducer)
113dB (with A T0541 headset)
signal-to-noise ratio > 50dB
squelch 25dB
power supply 2 AA NiCad or alkaline cells
operating time 35Hr between charges (NiCad)
100Hr (alkaline)
current drain 20mA, nominal
volume setting
output/charge jack 3.5mm
detector lens Infrared element
with ambient light filter
user controls On /Off / Volume
displays Charging LED
color Smoke grey with
red and white lettering
size 2.5 x 9.4 x 5.6 cm /
1 x 3.7 x 2.2 in
weight 100g / 3.5oz
case ABS Cycolac plastic
hearing aid interface T-Coil reception capability
headset receiver: PE 401R
receiving frequency 95kHz
modulation FM wide-band
audio frequency 60Hz to 7.5kHz ± 3dB
(electrical)
signal-to-noise ratio > 40dB
power supply 2 AAA alkaline cells
operating time 70Hr
current drain 15mA, nominal
volume setting
maximum output power 15mW (108 dBSPL)
detector lens Infrared element
with ambient light filter
power light Red LED located on top
user controls Volume /On /Off
color Grey and black
with red lettering
weight 156g / 5.5oz
hearing aid interface T-coil reception capability
product specifications (cont’d)
Page 15
13
warranty
time period of warranty
This warranty will go into effect upon the date of
purchase and will stay in effect as long as the
instrument remains the property of the original
owner. O
NWAVE
™
has a 3-year warranty;
V
OCALPORT
™
and VOCAL
IGHT
™
have a 2 year
warranty. All other products have a 1 year warranty.
what is covered by this warranty
Any electronic component, which because of
workmanship, manufacturing or design defects,
fails to function properly under normal use during
the life of this warranty will be replaced or repaired
at no charge for parts or labor, when returned to
the factory service center. Transportation in and
out is paid by the customer . If it is determined that
repair is not feasible, the entire unit may be
replaced with an equivalent unit upon mutual
agreement of the manufacturer and customer.
what is not covered by this warranty
This limited warranty does not apply to:
1. Malfunctions resulting from abuse, neglect
or accident
2. Instruments connected, installed, used or
adjusted in any manner contrary to
instructions provided by the manufacturer
3. Consequential damages and damages
resulting from delay or loss of this instrument.
The exclusive remedy under this warranty is
strictly limited to repair or replacement as
herein provided
4. Products damaged in transit unless
investigated by the shipper and returned to
the warrantor with the investigation report
5. Peripheral accessories as itemized within the
product specification sheet as applicable, when
such items are returned within 90 days from
original purchase
6. Batteries if applicable
Phonic Ear Inc. reserves the right to make changes
in the design or construction of any of its
instruments at any time without incurring any
obligation to make any changes whatsoever on
units previously purchased.
This warranty is in lieu of all other expressed
warranties. All expressed and implied warranties
will terminate upon the expiration of this written
warranty. No representative or person is
authorized to represent or assume for us any
liability in connection with the sale or use of our
products other than as set forth above.
what to do if you have questions
If you have any questions about service, call the
service department at 800.227.0735, then
press 7.
Page 16
14
what to do if you need service
If you require service under the warranty terms,
obtain a service order form either online at
www .phonicear.com/support.asp or
through our U.S. customer service department
at 800.227.0735, then press 5 (or
+1.707.769.1110 outside the U.S.). Fill the
form out completely remembering to include:
1.Description of the problem
2.Your billing address
3.Your shipping address
(if different from billing address)
4.Contact name and phone number
5.A P.O. number if the equipment is not
under a warranty or service contract
Then, carefully package the equipment
in the original shipping container to
prevent damage and send it postpaid to the
service center near you:
USA/International:
Phonic Ear Inc.
3880 Cypress Drive
Petaluma, CA 94954-7600
U.S.A.
In Canada:
Phonic Ear Ltd.
10-7475 Kimbel Street
Mississauga, Ontario
L5S 1E7 Canada
what to do if you have questions
If you have any questions about service, call the
service department at 800.227.0735, then
press 7.
about your batteries
To ensure that your batteries are as fresh as
possible upon arrival, we have intentionally not
installed them in your equipment.
install your batteries in your equipment now, then charge overnight
before initial use (see user guide for
charging procedure).
avoid battery corrosion
To avoid battery corrosion and damage to your
equipment, do not recharge disposable
or rechargeable alkaline batteries.
Before charging any Phonic Ear equipment
make sure only NiCad or NiMH rechargeable
batteries are installed. As an added precaution,
remove batteries if the equipment will not be
used for several weeks.
service
Page 17
Phonic Ear receivers and transmitters are approved by the Federal Communications Commission
in the U.S. and Industry Canada. Other government approvals available upon request. (Other
international regulations may also apply.)
NOTE: FCC Rules, Part 15, Subpart A, 15.19 (a)(3) and (c.) This device complies with Part 15
of the FCC rules. Operation is subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation. Any changes or modifications made to any
government-approved element of this wireless system without the expressed approval of Phonic
Ear Inc. in writing could void the user’s authority to operate those elements of the system.
If any changes or modifications are made it will be the responsibility of the party performing
the changes or modifications to ensure continued compliance with the FCC regulations, and
that party is required to: (1) file for a new equipment authorization, or (2) relabel the product(s)
with “This product has been modified by [insert the name, address and telephone number of
the party performing the modification].”
approvals
15
Page 18
© 2002 Phonic Ear Inc. 821-6527-101/Rev. D/3149 0702
us: 800.227.0735, then press 5 • canada: 800.263.8700
outside u.s./canada: Call your local Phonic Ear dealer • website: www.phonicear.com
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