Phonak Q90-UP, Q90-SP, Q90-M13, Q90-RIC, Q70-UP User Manual

029-0272-02/V1.00/2013-09/FO Printed in Switzerland © Phonak AG All rights reserved

User Guide

Phonak Sky Q

Q90, Q70, Q50

www.phonak.com

Manufacturer:

Phonak AG
Laubisrütistrasse 28
CH-8712 Stäfa
Switzerland

3

2

Contents

1. Welcome 5

2. Important safety information:
Please read before operating your hearing
aid for the rst time 6

Hazard warnings 6
Information on product safety 10

3. Hearing aid description 13

4. Step-by-step instructions for using
the hearing aid 19

Step 1. Getting to know your hearing aid 19
Step 2. Battery preparation 22
Step 3. Inserting the battery 23
Step 4. Turning on the hearing aid 24
Step 5. Inserting the hearing aid 25
Step 6. Adjusting the volume control

behind the ear 31
Step 7. Selecting the hearing program

behind the ear 33

Step 8. Removing the hearing aid 35
Step 9. Turning o the hearing aid 37

Step 10. Changing the battery 38
Step 11. Changing the battery in an UltraPower

or SuperPower hearing aid with a
secured battery compartment 39

Step 12. Changing the battery in a M13 or RIC
hearing aid with a secured battery
compartment 44

5. Care and maintenance 46

6. Troubleshooting 50

7. Wireless accessories description 52

8. Service and warranty 62

9. Compliance information 64

10. Information and description of symbols 67

4 5

Your new hearing aid is a premium Swiss quality product.
It was developed by Phonak, one of the world‘s leading
companies in hearing technology. Your hearing aid offers
the most modern digital hearing technology currently
available on the market.

Please read these user instructions thoroughly in order to
benefit from all the possibilities your new hearing aid has
to offer. With proper use and care, you will be able to
enjoy your hearing aid for many years to come.

If you have any questions, please consult your hearing
care professional.

Phonak - life is on www.phonak.com

1. Welcome

This user guide is valid for:

Wireless models

Phonak Sky Q90-UP
Phonak Sky Q90-SP
Phonak Sky Q90-M13
Phonak Sky Q90-RIC
Phonak Sky Q70-UP
Phonak Sky Q70-SP
Phonak Sky Q70-M13
Phonak Sky Q70-RIC
Phonak Sky Q50-UP
Phonak Sky Q50-SP
Phonak Sky Q50-M13
Phonak Sky Q50-RIC

6 7

Please read the information on the following pages
before using your hearing aid.

A hearing aid will not restore normal hearing and will not
prevent or improve a hearing impairment resulting from
organic conditions. Infrequent use of a hearing aid does
not permit a user to attain full benefit from it. The use of
a hearing aid is only part of hearing habilitation and may
need to be supplemented by auditory training and
instruction in lipreading.

2.1 Hazard warnings

! The intended use of hearing aids is to amplify and

transmit sound to the ears and hereby compensate
for impaired hearing. The hearing aids (specially
programmed for each hearing loss) must only be used
by the intended person. They should not be used by
any other person as they could damage hearing.

2. Important safety information

! Changes or modifications to the hearing aid that

were not explicitly approved by Phonak are not
permitted. Such changes may damage your ear or
the hearing aid.

! Do not use the hearing aids in explosive areas (mines

or industrial areas with danger of explosions).

! Hearing aid batteries are toxic if they are swallowed!

Keep out of reach of children and mentally challenged
people or pets. If batteries are swallowed, consult
your physician immediately!

! Tamperproof solutions for the battery door, ear hook

and integrated Roger/FM receiver (if used) must be
attached for children younger than 36 months to
prevent accidental swallowing of the battery or small
parts of the device. In case one of these secured
mechanisms is damaged by applying too much force
or using an inappropriate tool, the device should be
brought to your hearing care professional for repair or
exchange.

8 9

2. Important safety information

! If you feel pain in or behind your ear, if it is inflamed,

if skin irritation or accelerated accumulations of ear
wax occur, please check with your hearing care
professional or physician.

! In very rare cases, the dome can remain in your ear

canal when removing the hearing tube from the ear.
In the unlikely case that the dome does get stuck in
your ear canal, it is strongly recommended to see a
physician for safe removal.

! Hearing programs in the directional microphone

mode reduce background noises. Please be aware that
warning signals or noises coming from behind, e. g.
cars, are partially or entirely suppressed.

! The hearing aid contains small parts that can cause

choking, if swallowed by children. Keep out of reach
of children and mentally challenged people or pets.
If swallowed, consult a physician or hospital
immediately.

! External devices may only be connected if they

have been tested in accordance with corresponding
IECXXXXX standards. Only use accessories approved
by Phonak AG, to avoid any electrical shock.

! The following is only applicable for persons with

active implantable medical devices (i.e. pacemakers,
defibrillators, etc.):

S Keep the wireless hearing aid at least 15 cm

(6 inches) away from the active implant. If you
experience any interference, do not use the wireless
hearing aids and contact the manufacturer of the
active implant.
Please, note that interference can also be caused by
power lines, electrostatic discharge, airport metal
detectors etc.

S Keep magnets (i.e. battery handling tool, EasyPhone

magnet, etc.) at least 15 cm (6 inches) away from
the active implant.

S You are not permitted to use wireless accessories

for your hearing aids. Ask your hearing care
professional for details.

10 11

2. Important safety information

2.2 Information on product safety

I Phonak hearing aids are water resistant and not

waterproof. They are designed to withstand normal
activities and occasional accidental exposure to
extreme conditions. Never immerse your hearing aids
in water. Phonak hearing aids are not specifically
designed for extended periods of water submersion
on a continual basis, that is worn in activities such as
swimming or bathing. Always remove your hearing
aid before these activities, as the hearing aid contains
sensitive electronic parts.

I Never wash the microphone inputs. Doing so could

cause it to lose its special acoustic features.

I Protect your hearing aid from heat (never leave it

near a window or in the car). Never use a microwave
or other heating devices to dry your hearing aid. Ask
your hearing care professional about suitable drying
methods.

I When you are not using your hearing aid, leave the

battery compartment open so that any moisture can
evaporate. Make sure that you always completely dry
your hearing aid after use. Store the hearing aid in a
safe, dry and clean place.

I Do not drop your hearing aid! Dropping onto a hard

surface can damage your hearing aid.

I Always use new batteries for your hearing aid. In case

a battery is leaking, replace it immediately with a
new one to avoid any skin irritation. You can return
used batteries to your hearing care professional.

I Remove the battery if you are not using your hearing

aid for a long period of time.

12 13

3. Hearing aid description

I Special medical or dental examination including

radiation described below, may adversely affect the
correct functioning of your hearing aids. Remove and
keep them outside the examination room/area before
undergoing:

2. Important safety information

The following user instructions describe four hearing aid
models: The UltraPower (UP), SuperPower (SP), M13 and
the Receiver-In-Canal Technology (RIC) hearing aid.

The dierent hearing aids can be adapted with a variety
of earmolds.

On the following pages use the labeled drawings to
identify the hearing aid and the earmold that you use.

The following table shows what battery you need for your
hearing aid model.

Model Zinc air battery size IEC ANSI
(marking on package) code code

UP 675 (blue) PR44 7003ZD
SP 13 (orange) PR48 7000ZD
M13 13 (orange) PR48 7000ZD
RIC 13 (orange) PR48 7000ZD

S Medical or dental examination with X-ray (also CT

scan)

S Medical examinations with MRI/NMRI scans,

generating magnetic fields
Hearing aids don’t need to be removed when passing
security gates (airports etc.). If X-ray is used at all, it
will be in very low doses, and will not affect the hearing
aids.

I Do not use your hearing aid in areas where electronic

equipment is prohibited.

14 15

c

d

e f

g

h

b

a

b

a

UltraPower and SuperPower model

Option A: with classic earmold

a Right or left indicator (right=red, left=blue)
b Battery compartment with ON / OFF switch
c Volume control
d Program button
e Microphone inputs with Wind and Weather Protector
f Hook / sound output
g Hearing tube
h Classic earmold (detachable)

UltraPower and SuperPower model

Option B: Power SlimTube with classic earmold

a Power SlimTube
b Classic earmold (detachable)

3. Hearing aid description

16 17

e

f

g

a

b

c

d

e

a

a

b

c

d

M13 model

Option A: with classic earmold

a Right or left indicator (right=red, left=blue), placed in

the battery compartment

b Battery compartment with ON/OFF switch
c Program or volume control button
d Microphone inputs
e Hook / sound output
f Hearing tube
g Classic earmold (detachable)

M13 model

Option B: with dome Option C: with SlimTip

a Hearing tube
b Earmold: Dome (detachable)
c Retention
d Earmold: SlimTip (detachable)
e Removal handle

3. Hearing aid description

18 19

ee

h

gf

d

c

a

b

RIC model

Option A: with cShell Option B: with Dome

a Right or left indicator (right=red, left=blue),

placed in the battery compartment

b Battery compartment with ON/OFF switch
c Program or volume control button
d Microphone inputs
e External receiver wire
f cShell
g Dome (detachable)
h Retention

3. Hearing aid description

The following chapter provides step-by-step instructions
on how to use your hearing aid. Please follow these steps
carefully. In the drawings, the parts that are particularly
important for each step are shown in green.

Step 1. Getting to know your hearing aid

Take the hearing aid in your hand and try out the hearing
aid controls. This will make it easier for you to feel and
operate the controls later on when wearing the hearing
aid.

4. Step-by-step instructions for using
the hearing aid

20 21

Fig. 1a

Fig. 1b

Decrease volume

Increase volume

Fig. 1c

Increase
volume

Decrease
volume

Left hearing aid Right hearing aid

UltraPower and SuperPower model

To increase the volume, press the volume control
upwards. To decrease the volume, press the volume
control downwards (Fig. 1a).

In order to change a hearing program, press the program
button displayed (Fig. 1b).

4. Using the hearing aid

M13 and RIC model

Your hearing care professional can configure the push
button as either a volume control or a program selector.

To increase the volume, press the button on your
right hearing aid. To decrease the volume, press the
button on your left hearing aid (Fig. 1c).

22 23

Fig. 2

Fig. 1d

Fig. 3b

Fig. 3a

Fig. 3d

Fig. 3c

In order to change a
hearing program, press
the button displayed
(Fig. 1d).

Step 2. Battery preparation

Remove the protective foil from the new battery (Fig. 2).
Wait for two minutes before inserting to activate the
battery.

4. Using the hearing aid

Step 3. Inserting the battery

Take the hearing aid in your hand (Fig. 3a / 3c) and open
the battery door. Insert the battery so that you see the
+symbol on the battery (Fig. 3b / 3d).

UP and SP model M13 and RIC model

24 25

Fig. 4a Fig. 4b

Step 4. Turning on the hearing aid

Switch on the hearing aid by closing the battery
compartment (Fig. 4a/b).

UP and SP model M13 and RIC model

I Open and close the battery compartment gently

and carefully.

I Check if you feel resistance when closing the

battery compartment. Check to make sure the
battery is correctly inserted and in the correct
direction. If the battery is inserted the wrong way,
the hearing aid will not work and the battery
compartment can be damaged.

4. Using the hearing aid

The hearing aid is now switched on. It can take up to
15 seconds before it starts. When you wear the hearing
aid, you will hear a start up signal.

Step 5. Inserting the hearing aid

This step shows you how to correctly insert the hearing
aid. The instructions apply for the UltraPower,
SuperPower, M13 and RIC hearing aids. The type of
earmold determines how the hearing aid is inserted.

I Each hearing aid is individually programmed for

your right or left ear. For the first step identify
right and left so you will be able to insert your
hearing aid in the correct ear.

26 27

Fig. 5a Fig. 5b

Fig. 5c Fig. 5eFig. 5d

Step 5.1 Identifying the hearing aid for the
right and left ear

Color indicator:
right = red
left = blue

UP and SP model M13 and RIC model

4. Using the hearing aid

Step 5.2 Inserting an UltraPower, SuperPower or M13
model with classic earmold

Before inserting the earmold, check that the earmold
tube is slid over the hearing aid hook correctly. With your
right hand, take your earmold for the right ear (red mark
on the hearing aid, see step 5.1) between your thumb and
forefinger.

Take the earmold up to your ear. Place the canal part of
the earmold into your ear canal (see the part circled in
green (Fig. 5c)). Next place the hearing aid behind your
ear (Fig. 5d). Then insert the upper part of the earmold
into the upper part of the bowl of your ear (Fig. 5e).

28 29

Fig. 5f

Fig. 5g Fig. 5h

If you have problems inserting the hearing aid, use your
other hand to gently pull your earlobe downwards. This
opens the ear canal a little more and you can rotate the
earmold until it fits correctly.

Check the fit by running your finger over the bowl of the
ear. You know it fits correctly if, when doing so, you feel
the contour of the bowl of the ear and not the hearing
aid (Fig. 5f). In the beginning, please use a mirror to
check.

You have now successfully inserted the right hearing aid.
Now insert your left hearing aid in the same way (marked
in blue, see step 5.1).

4. Using the hearing aid

Step 5.3 Inserting an UltraPower, SuperPower or M13
model with Power SlimTube with classic earmold

Follow the instructions in Step 5.2, as this procedure is
identical.

Step 5.4 Inserting a RIC model with a cShell

With your right hand, place the right hearing aid (red
mark on the hearing aid, see step 5.1) behind your right
ear (Fig. 5g). Place the hearing tube between your thumb
and forefinger. Insert the cShell deep enough into the ear
canal so that the hearing tube lies flat on your ear
(Fig.5h).

30 31

Fig. 5i

Increase volume

Decrease volume

Fig. 6a

If you have problems inserting the hearing aid, use your
other hand to gently pull your earlobe downwards. This
opens the ear canal a little more and you can rotate the
dome until it fits correctly.

You have now successfully inserted the right hearing aid.
Now insert your left hearing aid in the same way (marked
in blue, see step 5.1).

Step 5.5 Inserting a RIC model with a dome

Follow the instructions in Step 5.4, as this procedure is
identical. If your hearing aid has a retention cord, then
press it into the bowl of the ear in order to retain the
dome in the ear canal (Fig. 5i).

4. Using the hearing aid

Step 6. Adjusting the volume control behind the ear

Step 6.1 Adjusting the volume control behind the ear

with an UltraPower or SuperPower model

To increase the volume press the volume control
upwards. To decrease it, press the volume control
downwards using your forefinger. Use your thumb
to lightly support the hearing aid (Fig. 6a).

32 33

Fig. 6b

Fig. 7a

Decrease volume Increase volume
Left hearing aid Right hearing aid

Step 6.2 Adjusting the volume control behind the ear
with a M13 or RIC model

Your hearing care professional can configure your
hearing aid push button as either a volume control or a
program selector.

To increase the volume, press the button on your right
hearing aid. To decrease the volume, press the button on
your left hearing aid. Use your thumb to lightly support
the hearing aid (Fig. 6b).

4. Using the hearing aid

Step 7. Selecting the hearing program behind the ear

Step 7.1 Selecting the hearing program behind the ear

with an UltraPower or SuperPower model

In order to select or change a hearing program, press the
program button displayed (Fig. 7a).

If you press it again, you change to the next program.
A signal indicates the change.

A signal tone can only be heard if you have turned
on the hearing aid and you are wearing it correctly
behind the ear.

34 35

Fig. 7b

Fig. 8a

Fig. 8b

Step 7.2 Selecting the hearing program behind the ear
with a M13 or RIC model

Your hearing care professional can configure your hearing
aid (push) button as either a volume control or a program
selector.

In order to select or change a hearing program, press the
program button displayed (Fig. 7b).

If you press it again, you change to the next program.
A signal indicates the change.
A signal tone can only be easily heard if you have turned
on the hearing aid and you are wearing it correctly
behind the ear.

4. Using the hearing aid

Step 8. Removing the hearing aid

Step 8.1 Removing an UltraPower, SuperPower or M13

model with classic earmold

Take the hearing aid behind your ear and lift it above the
upper part of your ear and then gently let go (Fig. 8a).

Use your thumb and forefinger to grab the earmold
and gently remove it from your ear (Fig. 8b). Do not pull
on the tubing to remove the earmold.

36 37

Fig. 9bFig. 9a

Fig. 8c

4. Using the hearing aid

Step 8.2 Removing an UltraPower, SuperPower or M13
model with Power SlimTube with classic earmold

Follow the instructions in Step 8.1, as this procedure is
identical.

Step 8.3 Removing a RIC model with a cShell

Grasp the hearing aid by the hearing tube and carefully
remove it from your ear (Fig. 8c).

Step 8.4 Removing a RIC model with dome

Follow the instructions in Step 8.3, as this procedure is
identical.

! In very rare cases, the dome can remain in your ear

canal when removing the hearing tube from the
ear. In the unlikely case that the dome does get
stuck in your ear canal, it is strongly recommended
to see a physician for safe removal.

Step 9. Turning off the hearing aid

You can turn off your hearing aid by opening the battery
compartment (Fig. 9a / 9b).

UP and SP model M13 and RIC model

38 39

Fig. 11a Fig. 11b

4. Using the hearing aid

Step 10. Changing the battery

Your hearing aid will indicate with a double beep, that
the battery soon needs to be changed. You typically have
up to 30 minutes to change the battery, however this can
dier and may be considerably shorter. We recommend
that you always keep a spare battery on hand.

I To estimate the average battery life, we recommend

you track the time frame from when you start
using your haring aid to when you hear the end of
life battery tones.

Step 11. Changing the battery in an UltraPower or

SuperPower hearing aid with a secured battery
compartment

The UltraPower and SuperPower hearing aid models can
be t with a secured battery compartment if needed for
safety reasons.

Open the battery compartment by inserting a pen tip into
the notch shown (Fig. 11a). Gently lift the latch upwards
(Fig. 11b). The battery compartment can now be opened.

I Do not lift the latch above 90°.

40 41

Fig. 11c

Fig. 11d Fig. 11e

Fig. 11f

Use your thumb and forefinger and pull the battery
compartment to open it up (Fig. 11c).

4. Using the hearing aid

Pull the white tab with your fingernail (Fig. 11d) in an
upward direction (Fig. 11e). The battery can only be
removed or inserted when the tab is in upwards position

(Fig. 11e).

The old battery can now be replaced by a new one
(Fig. 11f).

42 43

Fig. 11g

Fig. 11i

“click”

Fig. 11h

Fig. 11j Fig. 11k

Push the white tab down over the battery (Fig. 11g)
so that it lies tight over the battery. Lock the battery
by pushing the white tab towards the hearing aid with
your finger (Fig. 11h). Before you close the battery
compartment, check that the white tab is locked in
position and the battery is secured.

Switch on the hearing aid by closing the battery
compartment (Fig. 11i).

4. Using the hearing aid

Secure the battery compartment by pushing the latch
over the battery compartment (Fig. 11j) until it snaps into
place (Fig. 11k). Check that the battery compartment is
now secured.

44 45

Close the battery compartment properly and check that it
can’t be opened by hand (Fig. 12f).

Fig. 12a Fig. 12b

Step 12. Changing the battery in a M13 hearing aid with
a tamperproof battery compartment

The M13 hearing aid has the option to be tted with a
secured battery compartment if needed for safety
reasons. To change the battery you need to unsecure the
battery compartment. Use the enclosed battery door tool
and put it into the notch shown (Fig. 12a). Push the
battery compartment downwards until it is open
(Fig. 12b).

4. Using the hearing aid

Fig. 12c

Fig. 12d

Fig. 12e Fig. 12f

Push the battery out of the battery compartment with
the battery door tool (Fig. 12c). Insert the new battery so
that you see the + symbol on the battery (Fig. 12d).
Before you close the battery compartment, check that the
battery is in position and beneath the white plastic tab
(Fig. 12e).

46 47

5. Care and maintenance

Diligent and routine care of your hearing aid contributes
to outstanding performance and a long service life.

Please use the following specifications as a guideline:

General information

Before using hair spray or applying cosmetics, you should
remove your hearing aid from your ear, because these
products may damage it.

When you are not using your hearing aid, leave the
battery compartment open so that any moisture can
evaporate. Make sure that you always completely dry
your hearing aid after use. Store the hearing aid in a safe,
dry and clean place.

Your hearing aids are resistant to water, sweat and dust
under the following conditions:

S The battery door is fully closed. Ensure that no foreign

object such as hair is caught in the battery door when
it is closed.

S After exposure to water, sweat or dust, the hearing aid

is cleaned and dried.

S The hearing aid is used and maintained as described in

this user guide.

I Hearing aids with the design-integrated Roger/FM

receiver or secured battery compartment are also
water resistant.

I Hearing aids with an audio shoe and Roger/FM

universal receiver are not water resistant.

48 49

5. Care and maintenance

Daily

Inspect the earmold (dome or cShell) and tube for earwax
and moisture deposits. Clean the surfaces with a lint-free
cloth. Never use cleaning agents such as household
detergents, soap, etc. for cleaning your hearing aid. It is
not recommended to rinse these parts with water, risk for
lodging in the tube. If you need to clean your hearing aid
intensively, ask your hearing care professional for advice
and information on filters or drying capsules.

Weekly

Clean the earmold (dome or cShell) with a soft, damp
cloth or with a special cleaning cloth for hearing aids. For
more in depth maintenance instructions or for more than
basic cleaning, please see your hearing care professional.

Monthly

Inspect your hearing tube for color changes, hardening, or
cracks. In the case of such changes, the hearing tube has
to be replaced. Please see your hearing care professional.

I Use of your hearing aid around water can restrict air

flow to the batteries causing it to stop working.
Should your hearing aid stop working after coming
into contact with water, refer to the troubleshooting
steps in chapter 6.

I Never immerse your hearing aid in water or other

liquids.

50 51

Hearing aids sound softer than usual / no sound
First check whether you can adjust and make the sound
louder with the volume control. Then check the hearing
tube and earmold for earwax residue and clean if
necessary. Check whether the battery is correctly inserted
and properly fitted, adjust the fit if necessary. If there is
no improvement, change the battery. If the problem
persists, contact your hearing care professional.

Hearing aid stops working after contact with water

Dry the hearing aid with a soft cloth or tissue. Open the
battery compartment, allow the hearing aid to dry and
replace the battery. Should any water be present in the
hearing tube, remove it from the hearing aid, tap it gently
to disperse the water and re-attach it to the hearing aid.
If the problem persists, contact your hearing care
professional.

Battery discharges too quickly

Insert a new battery and make note of exactly how long
it lasts. Contact your hearing care professional with this
information, they will be able to help and advise you.

6. Troubleshooting

Crackling or buzzing noises

Check the hearing tube and earmold for earwax residue.
Check the hearing tube for damage (color changes,
hardening, or cracks) and contact your hearing care
professional if necessary for replacement.

Whistling

Check whether the earmold is correctly and firmly
fitted. If this is the case, but the problem persists, please
consult with your hearing care professional.

Pain or inflammation in your ear

Remove the hearing aid and consult with your hearing
care professional. If the problem is serious, please contact
your physician.

52 53

po
w

er

a
u

d
i
o

TVLink

Remote control

Wireless audio
streaming accessory*

Cell phone

Phonak
RemoteMic

MP3 player

* Audio sources can be connected by Bluetooth®

or cable to the wireless audio streaming accessory.

Bluetooth® is a registered trademark owned by the
Bluetooth SIG, Inc.

7. Wireless accessories description

Phonak provides a range of wireless accessories that
extend the capabilities of your hearing aids in selected
situations such as watching TV, talking on the phone
and communicating in noise over distance.

7.1 Connecting to audio sources and remote control

Connecting to an audio source such as an MP3 player,
television or cell phone is possible using a wireless audio
streaming accessory.

Remote control of your hearing aids is also possible
wirelessly.

54 55

Behind-the-ear
receiver option

Body-worn receiver option

Microphone*

* Some Roger/FM microphones also support input from

audio sources via Bluetooth® or cable.

7.2 Communication in noise over distance

Roger/FM accessories help communication in noise over
distance by wirelessly sending the speaker's voice
directly to your hearing aids. Roger/FM include both a
microphone and receiver. Some Roger/FM microphones
also support input from audio sources via Bluetooth®
or cable.

Microphone: worn or placed close to the speaker, or
connected to the audio source, directly transmits the
sound to your receiver without disruptive background
noises.

Receiver: attached to your hearing aids and worn behind
the ear or worn on your body using a neckloop.

7. Wireless accessories description

56 57

b

b

a

a

7.2.1 Roger/FM system description

The following pages describe the two receiver models:
– Design-integrated receiver
– Audio shoe with universal receiver

On the following pages use the pictures to identify the
receiver option you have.

7.2.2 Design-integrated receiver

UP and SP model M13 and RIC model

a Hearing aid
b Design-integrated receiver

With the design-integrated receiver attached, the hearing
aid offers the same functionalities and usability as
without the receiver (see chapter 4).

I Your hearing care professional has prepared your

hearing aids for use with the design-integrated
receiver. The design-integrated receiver can not be
removed.

Phonak Sky Q with the design-integrated receiver is
water resistant. For more information on the water
resistant properties of your hearing aids, please see
chapter 5.

7. Wireless accessories and FM systems

58 59

Fig. 7.1

M13 and RIC modelUP and SP model

a

b
c

d

a

b

c
d

7.2.3 Audio shoe and universal receiver

a Hearing aid
b Battery compartment
c Audio shoe (removable part)
d Universal receiver (removable part)

With the audio shoe and universal receiver attached the
hearing aid offers the same functionalities and usability
as without the receiver (see chapter 4).

7. Wireless accessories and FM systems

I Your hearing aids with the audio shoe and universal

receiver are not water resistant.

Your hearing care professional has prepared your hearing
aids for use with the audio shoe and universal receiver.

Figures 7.1 to 7.5 show the UltraPower and SuperPower
model, follow these instructions for the M13 and RIC
model, as this procedure is identical.

Step 1. Attaching the audio shoe to the hearing aid

Hold the hearing aid between the thumb and forefinger
of one hand and the audio shoe in your other hand. Push
the audio shoe towards the bottom of the hearing aid.
Match the grooves of the hearing aid with those of the
audio shoe (Fig. 7.1).

60 61

Fig. 7.3

Fig. 7.4

Fig. 7.5

Step 3. Removing the audio shoe from the hearing aid

Take the hearing aid between your thumb and forefinger.
Pull the locking system on the audio shoe back (Fig. 7.4).

At the same time pull the hearing aid upwards with your
other hand (Fig. 7.5). The audio shoe is now removed from
the hearing aid.

I To have Roger/FM automatically turn on when an

input signal is detected, Phonak recommends to
leave the universal receiver attached when not in
use.

Push the hearing aid down until it snaps into place
(Fig. 7.2). The audio shoe is now properly attached to your
hearing aid. The universal receiver can now be attached.

Step 2. Attaching the universal receiver to the audio shoe

Push the three pins of the universal receiver into the
three sockets of the audio shoe. Make sure to align the
universal receiver so that the bigger pin slides into the
bigger socket. The universal receiver is correctly
connected to the audio shoe once it clicks in place
(Fig. 7.3).

7. Wireless accessories and FM systems

62 63

8.1 Local warranty

Please ask the hearing care professional, where you
purchased your hearing aid, about the terms of the local
warranty.

8.2 International warranty

Phonak offers a one year limited international warranty,
valid starting from the date of purchase. This limited
warranty covers manufacturing and material defects
in the hearing aid itself, but not accessories such as
batteries, tubes, earmolds, external receivers. The
warranty only comes into force if a proof of purchase
is shown.

The international warranty does not affect any legal
rights that you might have under applicable national
legislation governing sale of consumer goods.

8. Service and warranty

8.3 Warranty limitation

This warranty does not cover damage from improper
handling or care, exposure to chemicals or undue stress.
Damage caused by third parties or non-authorized service
centers renders the warranty null and void. This warranty
does not include any services performed by a hearing care
professional in their office.

Serial number (left side):

Serial number (right side):

Date of purchase:

Authorized hearing care
professional
(stamp/signature):

64 65

Europe:

Declaration of Conformity

Hereby Phonak AG declares that this Phonak product
meets the requirements of the Medical Devices Directive
93/42/EEC as well as the Radio and Telecommunications
Terminal Equipment Directive 1999/5/EC. The full text of
the Declaration of Conformity can be obtained from the
manufacturer or the local Phonak representative whose
address can be taken from the list on www.phonak.com
(Phonak worldwide locations).

Australia:
Supplier Code Number

N15398

New Zealand:
Supplier Code Number Z1285

9. Compliance information

The wireless models listed in chapter 1 are certied
under:

UP and SP models
USA FCC ID: KWC-WHSBTE1U
Canada IC: 2262A-WHSBTE1U

RIC model M13 model

USA FCC ID: KWC-WHSSAN1 KWC-WHSSANQ
Canada IC: 2262A-WHSSAN1 2262A-WHSSANQ

Notice 1:

This device complies with Part 15 of the FCC Rules and
with RSS-210 of Industry Canada. Operation is subject to
the following two conditions:

1) this device may not cause harmful interference, and

2) this device must accept any interference received,
including interference that may cause undesired
operation.

Notice 2:

Changes or modications made to this device not
expressly approved by Phonak may void the FCC
authorization to operate this device.

66 67

Notice 3:

This device has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules and ICES-003 of Industry Canada. These
limits are designed to provide reasonable protection
against harmful interference in a residential installation.
This device generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is
no guarantee that interference will not occur in a
particular installation. If this device does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or
more of the following measures:

S Reorient or relocate the receiving antenna.
S Increase the separation between the device and

receiver.

S Connect the device into an outlet on a circuit different

from that to which the receiver is connected.

S Consult the dealer or an experienced radio / TV

technician for help.

10. Information and description of

symbols

With the CE symbol, Phonak AG
confirms that this Phonak product
– including accessories – meets the
requirements of the Medical Devices
Directive 93/42/EEC as well as the
R&TTE Directive 1999/5/EC on radio
and telecommunications equipment.
The numbers after the CE symbol
correspond to the code of certified
institutions that were consulted under
the above-mentioned directives.

This symbol indicates that the
products described in these
user instructions adhere to the
requirements for an applied part of
Type B of EN 60601-1. The surface
of the hearing aid is specified as an
applied part of Type B.

9. Compliance information

68 69

EMC and Radio communications
compliance label Australia.

This symbol indicates that it is
important for the user to read and
take into account the relevant
information in these user guides.

This symbol indicates that it is
important for the user to pay
attention to the relevant warning
notices in these user guides.

Important information for handling
and product safety.

The product is designed such that
it functions without problems
or restrictions if used as intended,
unless otherwise noted in these
user guides.

Operating
conditions

10. Information and description of symbols

Temperature: –20° to +60° Celsius
(–4° to +140° Fahrenheit)

Humidity transportation: Up to 90%
(non condensing)
Humidity storage: 0% to 70%, if not
in use. See instruction in chapter 2.2
regarding drying the hearing aid after
use.

Atmospheric pressure: 200 hPA to
1500 hPa

The symbol with the crossed-out
garbage bin is to make you aware
that this hearing aid may not be
thrown away as normal household
waste. Please dispose of old or unused
hearing aids, at waste disposal sites
intended for electronic waste, or
give your hearing aid to your hearing
care professional for disposal. Proper
disposal protects the environment and
health.

70 71

Notes