Phonak Q90, Q50, Q30, Q70, Q90-UP User Manual

Phonak Naída Q

(Q90/Q70/Q50/Q30)

User Guide

Contents

1. Welcome 5

2. Important safety information:
Please read before operating your hearing
aid for the rst time 6

Hazard warnings 6
Information on product safety 10

3. Hearing aid description 13

4. Step-by-step instructions for using
the hearing aid 17

Step 1. Getting to know your hearing aid 17
Step 2. Battery preparation 20
Step 3. Inserting the battery 21
Step 4. Turning on the hearing aid 22
Step 5. Inserting the hearing aid 23
Step 6. Adjusting the volume control

behind the ear 29
Step 7. Selecting the hearing program

behind the ear 31

Step 8. Removing the hearing aid 33
Step 9. Turning off the hearing aid 35
Step 10. Changing the battery 36

2

Step 11. Changing the battery in hearing aid
with a secured battery compartment 37

Step 12. Using a design-integrated Roger receiver 41
Step 13. Attaching the audio shoe to the

hearing aid 43

Step 14. Attaching the universal receiver to

the audio shoe 44

Step 15. Remove the audio shoe from the

hearing aid 45

5. Care and maintenance 46

6. Troubleshooting 49

7. Conversation in noise or over distance 51

7.1 Communication in noise and over

distance with Roger 51

7.2 Making phone calls with Phonak DECT CP1 53

7.3 Connecting to audio sources and

remote control 54

8. Service and warranty 55

9. Compliance information 57

10. Information and description of symbols 60

3

This user guide is valid for:

Wireless models CE mark applied

Phonak Naída Q90-UP 2013
Phonak Naída Q90-SP 2013
Phonak Naída Q90-RIC 2013
Phonak Naída Q70-UP 2013
Phonak Naída Q70-SP 2013
Phonak Naída Q70-RIC 2013
Phonak Naída Q50-UP 2013
Phonak Naída Q50-SP 2013
Phonak Naída Q50-RIC 2013
Phonak Naída Q30-UP 2013
Phonak Naída Q30-SP 2013
Phonak Naída Q30-RIC 2013

4

1. Welcome

Your new hearing aid is a premium Swiss quality product.
It was developed by Phonak, one of the world‘s leading
companies in hearing technology. Your hearing aid offers
the most modern digital hearing technology currently
available on the market.

Please read these user instructions thoroughly in order to
benefit from all the possibilities your new hearing aid has
to offer. With proper use and care, you will be able to
enjoy your hearing aid for many years to come.

If you have any questions, please consult your hearing
care professional.

Phonak - life is on www.phonak.com

5

2. Important safety information

Please read the information on the following pages
before using your hearing aid.

A hearing aid will not restore normal hearing and will not
prevent or improve a hearing impairment resulting from
organic conditions. Infrequent use of a hearing aid does
not permit a user to attain full benefit from it. The use of
a hearing aid is only part of hearing habilitation and may
need to be supplemented by auditory training and
instruction in lipreading.

2.1 Hazard warnings

! The intended use of hearing aids is to amplify and

transmit sound to the ears and hereby compensate
for impaired hearing. The hearing aids (specially
programmed for each hearing loss) must only be used
by the intended person. They should not be used by
any other person as they could damage hearing.

6

! Changes or modifications to the hearing aid that

were not explicitly approved by Phonak are not
permitted. Such changes may damage your ear or the
hearing aid.

! Do not use the hearing aids in explosive areas (mines

or industrial areas with danger of explosions).

! Hearing aid batteries are toxic if they are swallowed!

Keep out of reach of children and mentally challenged
people or pets. If batteries are swallowed, consult
your physician immediately!

! Tamperproof solutions for the battery door, ear hook

and integrated Roger/FM receiver (if used) must be
attached for children younger than 36 months to
prevent accidental swallowing of the battery or small
parts of the device. In case one of these secured
mechanisms is damaged by applying too much force
or using an inappropriate tool, the device should be
brought to your hearing care professional for repair or
exchange.

7

2. Important safety information

! If you feel pain in or behind your ear, if it is inflamed

or if skin irritation and accelerated accumulations
of ear wax occur, please check with your hearing care
professional or physician.

! In very rare cases, the dome can remain in your ear

canal when removing the hearing tube from the ear.
In the unlikely case that the dome does get stuck in
your ear canal, it is strongly recommended to see a
physician for safe removal.

! Hearing programs in the directional microphone mode

reduce background noises. Please be aware that
warning signals or noises coming from behind, e. g.
cars, are partially or entirely suppressed.

! The hearing aid contains small parts that can cause

choking, if swallowed by children. Keep out of reach
of children and mentally challenged people or pets.
If swallowed, consult a physician or hospital
immediately.

8

! External devices may only be connected if they have

been tested in accordance with corresponding
IECXXXXX standards. Only use accessories approved
by Phonak AG, to avoid any electrical shock.

! The following is only applicable for persons with

active implantable medical devices (i.e. pacemakers,
defibrillators, etc.):

S Keep the wireless hearing aid at least 15 cm

(6 inches) away from the active implant. If you
experience any interference, do not use the wireless
hearing aids and contact the manufacturer of the
active implant.
Please, note that interference can also be caused by
power lines, electrostatic discharge, airport metal
detectors etc.

S Keep magnets (i.e. battery handling tool, EasyPhone

magnet, etc.) at least 15 cm (6 inches) away from
the active implant.

S You are not permitted to use wireless accessories

for your hearing aids. Ask your hearing care
professional for details.

9

2. Important safety information

2.2 Information on product safety

I Phonak hearing aids are water resistant and not

waterproof. They are designed to withstand normal
activities and occasional accidental exposure to
extreme conditions. Never immerse your hearing aids
in water. Phonak hearing aids are not specifically
designed for extended periods of water submersion
on a continual basis, that is worn in activities such as
swimming or bathing. Always remove your hearing
aid before these activities, as the hearing aid contains
sensitive electronic parts.

I Never wash the microphone inputs. Doing so could

cause it to lose its special acoustic features.

I Protect your hearing aid from heat (never leave it

near a window or in the car.) Never use a microwave
or other heating devices to dry your hearing aid. Ask
your hearing care professional about suitable drying
methods.

10

I When you are not using your hearing aid, leave the

battery compartment open so that any moisture can
evaporate. Make sure that you always completely dry
your hearing aid after use. Store the hearing aid in a
safe, dry and clean place.

I Do not drop your hearing aid! Dropping onto a hard

surface can damage your hearing aid.

I Always use new batteries for your hearing aid. In case

a battery is leaking, replace it immediately with a
new one to avoid any skin irritation.You can return
used batteries to your hearing care professional.

I The batteries used in these hearing aids should not

exceed 1.5 Volts. Please do not use silver-zinc or
Li-ion (lithium-ion) rechargeable batteries as these
may cause severe damage to your hearing aids. The
table in chapter 3 explains exactly which type of
battery your particular hearing aids require.

I Remove the battery if you are not using your hearing

aid for a long period of time.

11

2. Important safety information

I Special medical or dental examination including

radiation described below, may adversely affect the
correct functioning of your hearing aids. Remove and
keep them outside the examination room/area before
undergoing:

S Medical or dental examination with X-ray (also CT

scan)

S Medical examinations with MRI/NMRI scans,

generating magnetic fields
Hearing aids don’t need to be removed when passing
security gates (airports etc.). If X-ray is used at all, it
will be in very low doses, and will not affect the hearing
aids.

I Do not use your hearing aid in areas where electronic

equipment is prohibited.

12

3. Hearing aid description

The following user instructions describe three hearing aid
models: The UltraPower (UP), SuperPower (SP) and the
Receiver-In-Canal Technology (RIC) hearing aid.

The different hearing aids can be adapted with a variety
of earmolds.

On the following pages use the labeled drawings to
identify the hearing aid and the earmold that you use.

The following table shows what battery you need for your
hearing aid model.

Model Zinc air battery size IEC ANSI
(marking on package) code code

UP 675 (blue) PR44 7003ZD
SP 13 (orange) PR48 7000ZD
RIC 13 (orange) PR48 7000ZD

Please ensure you use the correct type of battery in your
hearing aids (zinc-air). Please also read chapter 2.2 for
further information on product safety.

13

3. Hearing aid description

UltraPower and SuperPower model

Option A: with classic earmold

d

e f

g

c

h

b

a

a Right or left indicator (right=red, left=blue)
b Battery compartment with ON / OFF switch
c Volume control
d Program button
e Microphone inputs with Wind and Weather Protector
f Hook / sound output
g Hearing tube
h Classic earmold (detachable)

14

UltraPower and SuperPower model

Option B: Power SlimTube with classic earmold

d

e f

c

g

b

a

a Right or left indicator (right=red, left=blue)
b Battery compartment with ON / OFF switch
c Volume control
d Program button
e Microphone inputs with Wind and Weather Protector
f Power SlimTube
g Classic earmold (detachable)

15

3. Hearing aid description

RIC model

Option A: with cShell Option B: with Dome

ee

f

dd

a

cc

a cShell
b Dome (detachable)
c Battery compartment with ON/OFF switch
d Push button
e Microphone inputs with microphone protection
f External receiver
g Retention

16

f

g

b

4. Step-by-step instructions for using
the hearing aid

The following chapter provides step-by-step instructions
on how to use your hearing aid. Please follow these steps
carefully. In the drawings, the parts that are particularly
important for each step are shown in green.

Step 1. Getting to know your hearing aid

Take the hearing aid in your hand and try out the hearing
aid controls. This will make it easier for you to feel and
operate the controls later on when wearing the hearing
aid.

17

4. Using the hearing aid

UltraPower and SuperPower model

To increase the volume, press the volume control
upwards. To decrease the volume, press the volume
control downwards (Fig. 1a).

Increase volume

Decrease volume

Fig. 1a

In order to change a hearing program, press the program
button displayed (Fig. 1b).

Fig. 1b

18

RIC model

Your hearing care professional can configure the push
button as either a volume control or a program selector
(not for Q30 models).

To increase the volume, press the button on your
right hearing aid. To decrease the volume, press the
button on your left hearing aid (Fig. 1c).

Decrease
volume

Increase
volume

Left hearing aid Right hearing aid

Fig. 1c

19

4. Using the hearing aid

In order to change a
hearing program, press
the button displayed

(Fig. 1d).

Fig. 1d

Step 2. Battery preparation

Remove the protective foil from the new battery (Fig. 2).
Wait for two minutes before inserting to activate the
battery.

Fig. 2

20

Step 3. Inserting the battery

Take the hearing aid in your hand (Fig. 3a / 3c) and open
the battery door. Insert the battery so that you see the
+symbol on the battery (Fig. 3b / 3d).

UP and SP model RIC model

Fig. 3a

Fig. 3b

Fig. 3c

Fig. 3d

21

4. Using the hearing aid

Step 4. Turning on the hearing aid

Switch on the hearing aid by closing the battery
compartment (Fig. 4a/b).

UP and SP model RIC model

Fig. 4a Fig. 4b

I Open and close the battery compartment gently

and carefully.

I Check if you feel resistance when closing the

battery compartment. Check to make sure the
battery is correctly inserted and in the correct
direction. If the battery is inserted the wrong way,
the hearing aid will not work and the battery
compartment can be damaged.

22

The hearing aid is now switched on. It can take up to
15 seconds before it starts. (When you wear the hearing
aid, you will hear an acoustic signal).

Step 5. Inserting the hearing aid

This step shows you how to correctly insert the hearing
aid. The instructions apply for the UltraPower,
SuperPower and RIC hearing aids. The type of earmold
determines how the hearing aid is inserted.

I Each hearing aid is individually programmed for

your right or left ear. For the first step identify
right and left so you will be able to insert your
hearing aid in the correct ear.

23

4. Using the hearing aid

Step 5.1 Identifying the hearing aid for the
right and left ear

Color indicator:
right = red
left = blue

UP and SP model RIC model

Fig. 5a Fig. 5b

24

Step 5.2 Inserting an UltraPower or SuperPower model
with classic earmold

Before inserting the earmold, check that the earmold
tube is slided over the hearing aid hook correctly. With
your right hand, take your earmold for the right ear (red
mark on the hearing aid, see step 5.1) between your
thumb and forefinger (Fig. 5c).

Take the earmold up to your ear (Fig. 5c). Place the ear
canal part of the earmold into your ear canal (see the
part circled in green (Fig. 5c)). Next place the hearing aid
behind your ear (Fig. 5d). Then insert the upper part of
the earmold into the upper part of the bowl of your ear

(Fig. 5e).

Fig. 5c Fig. 5e

Fig. 5d

25

4. Using the hearing aid

If you have problems inserting the hearing aid, use your
other hand to gently pull your earlobe downwards. This
opens the ear canal a little more and you can rotate the
earmold until it fits correctly.

Check the fit by running your finger over the bowl of the
ear. You know it fits correctly if, when doing so, you feel
the contour of the bowl of the ear and not the hearing
aid (Fig. 5f). In the beginning, please use a mirror to
check.

Fig. 5f

You have now successfully inserted the right hearing aid.
Now insert your left hearing aid in the same way (marked
in blue, see step 5.1).

26

Step 5.3 Inserting an UltraPower or SuperPower model
with Power SlimTube with classic earmold

Follow the instructions in Step 5.2, as this procedure is
identical.

Step 5.4 Inserting a RIC model with a cShell

With your right hand, place the right hearing aid (red
mark on the hearing aid, see step 5.1) behind your right
ear (Fig. 5g). Place the hearing tube between your thumb
and forefinger. Insert the cShell deep enough into the ear
canal so that the hearing tube lies flat on your ear

(Fig.5h).

Fig. 5g Fig. 5h

27

4. Using the hearing aid

If you have problems inserting the hearing aid, use your
other hand to gently pull your earlobe downwards. This
opens the ear canal a little more and you can rotate the
dome until it fits correctly.

You have now successfully inserted the right hearing aid.
Now insert your left hearing aid in the same way (marked
in blue, see step 5.1).

Step 5.5 Inserting a RIC model with a dome

Follow the instructions in Step 5.4, as this procedure is
identical. If your hearing aid has a retention cord, then
press it into the bowl of the ear in order to retain the
dome in the ear canal (Fig. 5i).

Fig. 5i

28

Step 6. Adjusting the volume control behind the ear

Step 6.1 Adjusting the volume control behind the ear

with an UltraPower or SuperPower model

To increase the volume press the volume control
upwards. To decrease it, press the volume control
downwards using your forefinger. Use your thumb
to lightly support the hearing aid (Fig. 6a).

Increase volume

Decrease volume

Fig. 6a

29

4. Using the hearing aid

Step 6.2 Adjusting the volume control behind the ear
with a RIC model

Your hearing care professional can configure your
hearing aid push button as either a volume control or a
program selector (not for Q30 models).

To increase the volume, press the button on your right
hearing aid. To decrease the volume, press the button on
your left hearing aid. Use your thumb to lightly support
the hearing aid (Fig. 6b).

Decrease volume Increase volume
Left hearing aid Right hearing aid

Fig. 6b

30

Step 7. Selecting the hearing program behind the ear

Step 7.1 Selecting the hearing program behind the ear

with an UltraPower or SuperPower model

In order to select or change a hearing program, press the
program button displayed (Fig. 7a).

Fig. 7a

If you press it again, you change to the next program.
A signal indicates the change.

A signal tone can only be heard if you have turned
on the hearing aid and you are wearing it correctly
behind the ear.

31

4. Using the hearing aid

Step 7.2 Selecting the hearing program behind the ear
with a RIC model

Your hearing care professional can configure your hearing
aid (push) button as either a volume control or a program
selector (not for Q30 models).

In order to select or change a hearing program, press the
push button displayed (Fig. 7b).

Fig. 7b

If you press it again, you change to the next program.
A signal indicates the change.
A signal tone can only be easily heard if you have turned
on the hearing aid and you are wearing it correctly
behind the ear.

32

Step 8. Removing the hearing aid

Step 8.1 Removing an UltraPower or SuperPower model

with classic earmold

Take the hearing aid behind your ear (do not touch the
tube!) and lift it above the upper part of your ear and
then gently let go (Fig. 8a).

Fig. 8a

Use your thumb and forefinger to grasp the earmold
in your ear (not the tube!) and gently remove it from your
ear (Fig. 8b).

Fig. 8b

33

4. Using the hearing aid

Step 8.2 Removing an UltraPower or SuperPower model
with Power SlimTube with classic earmold

Follow the instructions in Step 8.1, as this procedure is
identical.

Step 8.3 Removing a RIC model with a cShell

Grasp the hearing aid by the hearing tube and carefully
remove it from your ear (Fig. 8c).

Fig. 8c

34

Step 8.4 Removing a RIC model with dome

Follow the instructions in Step 8.3, as this procedure is
identical.

! In very rare cases, the dome can remain in your ear

canal when removing the hearing tube from the
ear. In the unlikely case that the dome does get
stuck in your ear canal, it is strongly recommended
to see a physician for safe removal.

Step 9. Turning off the hearing aid

You can turn off your hearing aid by opening the battery
compartment (Fig. 9a / 9b).

UP and SP model RIC model

Fig. 9bFig. 9a

35

4. Using the hearing aid

Step 10. Changing the battery

Your hearing aid will indicate with a double beep, that
the battery soon needs to be changed. You typically have
up to 30 minutes to change the battery, however this can
differ and might be considerably shorter. We recommend
that you always keep a spare battery on hand.

I To estimate the average battery life, we recommend

you track the time frame from when you start
using your haring aid to when you hear the end of
life battery tones.

36

Step 11. Changing the battery in hearing aids with a
secured battery compartment

The UltraPower and SuperPower hearing aid models can
be fitted with a secured battery compartment if needed
for safety reasons.

Open the battery compartment by inserting a pen tip into
the notch shown (Fig. 11a). Push the latch upwards
(Fig. 11b). The battery compartment can now be opened.

I Do not lift the latch above 90°.

Fig. 11a Fig. 11b

37

4. Using the hearing aid

Use your thumb and forefinger and pull the battery
compartment to open it up (Fig. 11c).

Fig. 11c

38

Pull the white tab with your fingernail (Fig. 11d) and push
it in an upward direction (Fig. 11e). The battery can only
be inserted when the tab is in upwards position (Fig. 11e).

Fig. 11d Fig. 11e

The old battery can now be replaced by a new one

(Fig. 11f).

Fig. 11f

39

4. Using the hearing aid

Push the white tab down over the battery (Fig. 11g)
so that it lies tight over the battery. Lock the battery
by pushing the white tab towards the hearing aid with
your finger (Fig. 11h). Before you close the battery
compartment, check that the white tab is locked in
position and the battery is secured.

“click”

Fig. 11g

Fig. 11h

Switch on the hearing aid by closing the battery
compartment (Fig. 11i).

Fig. 11i

40

Secure the battery compartment by pushing the latch
over the battery compartment (Fig. 11j) until it snaps into
place (Fig. 11k). Check that the battery compartment is
now secured.

Fig. 11j Fig. 11k

Step 12. Using a design-integrated Roger receiver

With the design-integrated receiver attached, the hearing
aid offers all functionalities and usability as without the
receiver.

41

4. Using the hearing aid

I Your hearing care professional has already prepared

your hearing aid for use with the design-integrated
receiver. The design-integrated receiver can not be
removed. Please ask you hearing care professional
for further information.

Phonak Naída Q with the design-integrated receiver is
WaterResistant. For more information on the water
resistant properties of the Naída Q housing, please
see chapter 5.

I For Phonak Naída Q UP models:

When switching the HI on, make sure the battery
door is properly closed as shown in Fig. 12. You
should hear two clicks.

Fig. 12

42

Step 13. Attaching the audio shoe to the hearing aid

Your hearing care professional has already prepared your
hearing aid for use with a universal receiver.

I Your Phonak Naída Q is now no longer water

resistant.

Figures 13a – 15b show the UltraPower and SuperPower
model, follow these instructions for the RIC model, as

this procedure is identical.

To attach the audio shoe, hold the hearing aid between
the thumb and forefinger of one hand and the audio shoe
in the other hand. Push the audio shoe towards the
bottom of the hearing aid. Match the grooves of the
hearing aid with those of the audio shoe (Fig. 13a).

Fig. 13a

43

4. Using the hearing aid

Push the audio shoe down until it snaps into place
(Fig. 13b). The audio shoe is now properly attached to the
hearing aid. A universal receiver can now be attached.

Fig. 13b

Step 14. Attaching the universal receiver to the
audio shoe

Connect the universal receiver to the audio shoe by
pushing the three pins of the universal receiver into the
three sockets of the audio shoe. The universal receiver is
correctly connected to the audio shoe once it is clicked in
place (Fig. 14c). Please refer to the specific receiver user
instruction.

Fig. 14c

44

I To hear immediately the Roger microphone signal

when required, Phonak recommends to leave the
universal receiver attached when not in use.

Step 15. Remove the audio shoe from the hearing aid

To remove the audio shoe, take the hearing aid between
your thumb and forefinger. Pull the locking system on the
audio shoe back (Fig. 15a).

Fig. 15a

At the same time pull the hearing aid upwards with the
other hand (Fig. 15b). The audio shoe is now removed
from the hearing aid.

Fig. 15b

45

5. Care and maintenance

Diligent and routine care of your hearing aid contributes
to outstanding performance and a long service life.

Please use the following specifications as a guideline:

General information

Before using hair spray or applying cosmetics, you should
remove your hearing aid from your ear, because these
products may damage it.

When you are not using your hearing aid, leave the
battery compartment open so that any moisture can
evaporate. Make sure that you always completely dry
your hearing aid after use. Store the hearing aid in a safe,
dry and clean place.

Your hearing aids are resistant to water, sweat and dust
under the following conditions:

S The battery door is fully closed. Ensure that no foreign

object such as hair is caught in the battery door when
it is closed.

46

S After exposure to water, sweat or dust, the hearing aid

is cleaned and dried.

S The hearing aid is used and maintained as described in

this user guide.

I Hearing aids with the design-integrated Roger/FM

receiver or secured battery compartment are also
water resistant.

I Naída Q hearing aids modified with a battery

compartment allowing use of an audio shoe and
universal receiver, are no longer WaterResistant.

I Use of your hearing aid around water can restrict air

flow to the batteries causing it to stop working.
Should your hearing aid stop working after coming
into contact with water, refer to the troubleshooting
steps in chapter 6.

I Never immerse your hearing aid in water or other

liquids.

47

5. Care and maintenance

Daily

Inspect the earmold (dome or cShell) and tube for earwax
and moisture deposits. Clean the surfaces with a lint-free
cloth. Never use cleaning agents such as household
detergents, soap, etc. for cleaning your hearing aid. It is
not recommended to rinse these parts with water, risk for
lodging in the tube. If you need to clean your hearing aid
intensively, ask your hearing care professional for advice
and information on filters or drying capsules.

Weekly

Clean the earmold (dome or cShell) with a soft, damp
cloth or with a special cleaning cloth for hearing aids. For
more in depth maintenance instructions or for more than
basic cleaning, please see your hearing care professional.

Monthly

Inspect your hearing tube for color changes, hardening, or
cracks. In the case of such changes, the hearing tube has
to be replaced. Please see your hearing care professional.

48

6. Troubleshooting

Hearing aids sound softer than usual / no sound
First check whether you can adjust and make the sound
louder with the volume control. Then check the hearing
tube and earmold for earwax residue and clean if
necessary. Check whether the battery is correctly inserted
and properly fitted, adjust the fit if necessary. If there is
no improvement, change the battery. If the problem
persists, contact your hearing care professional.

Hearing aid stops working after contact with water
Dry the hearing aid with a soft cloth or tissue. Open the
battery compartment, allow the hearing aid to dry and
replace the battery. Should any water be present in the
hearing tube, remove it from the hearing aid, tap it gently
to disperse the water and re-attach it to the hearing aid.
If the problem persists, contact your hearing care
professional.

Battery discharges too quickly

Insert a new battery and make note of exactly how long
it lasts. Contact your hearing care professional with this
information, they will be able to help and advise you.

49

6. Troubleshooting

Crackling or buzzing noises

Check the hearing tube and earmold for earwax residue.
Check the hearing tube for damage (color changes,
hardening, or cracks) and contact your hearing care
professional if necessary for replacement.

Whistling

Check whether the earmold is correctly and firmly
fitted. If this is the case, but the problem persists, please
consult with your hearing care professional.

Pain or inflammation in your ear

Remove the hearing aid and consult with your hearing
care professional. If the problem is serious, please contact
your physician.

50

7. Conversation in noise or over
distance

When you are surrounded by loud noise, or trying to
listen over distance, following a conversation with one or
more people can be difficult – even with a Phonak Naída Q
hearing aid. In these challenging listening situations, the
add-ons in our Wireless Communication Portfolio can
help.

7.1 Communication in noise and over distance

with Roger

Roger is the new technology that bridges the
understanding gap, in noise and over distance, by
wirelessly transmitting the speaker’s voice directly to your
hearing aids.

The Roger portfolio includes a wireless microphone such
as Roger Pen or Roger Clip-On Mic. A Roger microphone
is simply placed on a table, hold in the hand or passed to
whoever is speaking. It can also be connected to audio
sources or, if offered by the Roger microphone, to cell
phones via Bluetooth®.

Bluetooth® is a registered trademark owned by the
Bluetooth SIG, Inc.

51

7. Conversation in noise or over distance

Roger Pen

Roger Clip-On Mic

Examples where to benefit from Roger microphones
– Family gatherings
– One-to-one conversations
– Restaurants and bars
– Meetings or lectures
– TV, PC, MP3, etc.
– Cell phone calls

52

A small receiver attached to your Naìda Q is required to
bring the Roger microphones signal into your hearing
aids. Please ask your hearing care professional for further
information on receiver options.

For more info on conversation in noise or over distance
please visit: www.phonak.com/boost or ask your hearing
care professional.

7.2 Making phone calls with Phonak DECT CP1

The Phonak DECT CP1 can be used as
any other cordless phone. But the
integrated wireless Phonak
transmission technology makes
phoning while wearing Phonak
hearing aids much easier.

The phone signal is sent wirelessly to
both hearing aids in digital quality.

If you approach the handset towards your head, the
hearing aids will automatically switch to the phone
program.

53

7. Conversation in noise or over distance

7.3 Connecting to audio sources and remote control

Connecting to an audio source such as an MP3 player,
television or cell phone is possible using a wireless audio
streaming accessory.

Remote control of your hearing aids is also possible
wirelessly.

Product oering
– Phonak ComPilot (Wireless audio streaming and remote

control in one)
– Phonak PilotOne (Small remote control)
– Phonak RemoteMic (Small remote microphone)

For more info on Phonak wireless accessories go to
www.phonak.com/boost or ask your hearing care
professional.

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8. Service and warranty

8.1 Local warranty

Please ask the hearing care professional, where you
purchased your hearing aid, about the terms of the local
warranty.

8.2 International warranty

Phonak offers a one year limited international warranty,
valid starting from the date of purchase. This limited
warranty covers manufacturing and material defects
in the hearing aid itself, but not accessories such as
batteries, tubes, earmolds, external receivers. The
warranty only comes into force if a proof of purchase
is shown.

The international warranty does not affect any legal
rights that you might have under applicable national
legislation governing ale of consumer goods.

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8. Ser vice and warranty

8.3 Warranty limitation

This warranty does not cover damage from improper
handling or care, exposure to chemicals or undue stress.
Damage caused by third parties or non-authorized service
centers renders the warranty null and void. This warranty
does not include any services performed by a hearing care
professional in their office.

Serial number (left side):

Serial number (right side):

Date of purchase:

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Authorized hearing care
professional
(stamp/signature):

9. Compliance information

Europe:

Declaration of Conformity

Hereby Phonak AG declares that this Phonak product
meets the requirements of the Medical Devices Directive
93/42/EEC as well as the Radio and Telecommunications
Terminal Equipment Directive 1999/5/EC. The full text of
the Declaration of Conformity can be obtained from the
manufacturer or the local Phonak representative whose
address can be taken from the list on www.phonak.com
(Phonak worldwide locations).

Australia:

Supplier Code Number

New Zealand:

Supplier Code Number Z1285

N15398

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9. Compliance information

The wireless models listed in chapter 1 are certified
under:

UP and SP models:

USA FCC ID: KWC-WHSBTE1U
Canada IC: 2262A-WHSBTE1U

RIC models

USA FCC ID: KWC-WHSSAN1
Canada IC: 2262A-WHSSAN1

Notice 1:

This device complies with Part 15 of the FCC Rules and
with RSS-210 of Industry Canada. Operation is subject to
the following two conditions:

1) this device may not cause harmful interference, and

2) this device must accept any interference received,

including interference that may cause undesired
operation.

Notice 2:
Changes or modifications made to this device not
expressly approved by Phonak may void the FCC
authorization to operate this device.

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Notice 3:

This device has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules and ICES-003 of Industry Canada. These
limits are designed to provide reasonable protection
against harmful interference in a residential installation.
This device generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is
no guarantee that interference will not occur in a
particular installation. If this device does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or
more of the following measures:

S Reorient or relocate the receiving antenna.
S Increase the separation between the device and

receiver.

S Connect the device into an outlet on a circuit different

from that to which the receiver is connected.

S Consult the dealer or an experienced radio / TV

technician for help.

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10. Information and description of

symbols

With the CE symbol, Phonak AG
confirms that this Phonak product
– including accessories – meets the
requirements of the Medical Devices
Directive 93/42/EEC as well as the
R&TTE Directive 1999/5/EC on radio
and telecommunications equipment.
The numbers after the CE symbol
correspond to the code of certified
institutions that were consulted under
the above-mentioned directives.

This symbol indicates that the
products described in these
user instructions adhere to the
requirements for an applied part of
Type B of EN 60601-1. The surface
of the hearing aid is specified as an
applied part of Type B.

Indicates the medical device
manufacturer, as defined in EU
Directive 93/42/EEC.

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EMC and Radio communications
compliance label Australia.

This symbol indicates that it is
important for the user to read and
take into account the relevant
information in these user guides.

This symbol indicates that it is
important for the user to pay
attention to the relevant warning
notices in these user guides.

Important information for handling
and product safety.

Operating
conditions

The product is designed such that
it functions without problems
or restrictions if used as intended,
unless otherwise noted in these
user guides.

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10. Information and description of symbols

Temperature: –20° to +60° Celsius
(–4° to +140° Fahrenheit)

Humidity transportation: Up to 90%
(non condensing)
Humidity storage: 0% to 70%, if not
in use. See instruction in chapter 2.2
regarding drying the hearing aid after
use.

Atmospheric pressure: 200 hPA to
1500 hPa

The symbol with the crossed-out
garbage bin is to make you aware
that this hearing aid may not be
thrown away as normal household
waste. Please dispose of old or unused
hearing aids, at waste disposal sites
intended for electronic waste, or
give your hearing aid to your hearing
care professional for disposal. Proper
disposal protects the environment and
health.

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Phonak AG
Laubisrütistrasse 28
CH-8712 Stäfa
Switzerland

www.phonak.com

029-0256-02/V2.00/2014-06/FO Printed in Switzerland © Phonak AG All rights reserved