Phonak Q90, Q50, Q30, Q70, Q90-UP User Manual

Phonak Naída Q

(Q90/Q70/Q50/Q30)

User Guide

Contents

1. Welcome 5

2. Important safety information:
Please read before operating your hearing
aid for the rst time 6

Hazard warnings 6
Information on product safety 10

3. Hearing aid description 13

4. Step-by-step instructions for using
the hearing aid 17

Step 1. Getting to know your hearing aid 17
Step 2. Battery preparation 20
Step 3. Inserting the battery 21
Step 4. Turning on the hearing aid 22
Step 5. Inserting the hearing aid 23
Step 6. Adjusting the volume control

behind the ear 29
Step 7. Selecting the hearing program

behind the ear 31

Step 8. Removing the hearing aid 33
Step 9. Turning off the hearing aid 35
Step 10. Changing the battery 36

2

Step 11. Changing the battery in hearing aid
with a secured battery compartment 37

Step 12. Using a design-integrated Roger receiver 41
Step 13. Attaching the audio shoe to the

hearing aid 43

Step 14. Attaching the universal receiver to

the audio shoe 44

Step 15. Remove the audio shoe from the

hearing aid 45

5. Care and maintenance 46

6. Troubleshooting 49

7. Conversation in noise or over distance 51

7.1 Communication in noise and over

distance with Roger 51

7.2 Making phone calls with Phonak DECT CP1 53

7.3 Connecting to audio sources and

remote control 54

8. Service and warranty 55

9. Compliance information 57

10. Information and description of symbols 60

3

This user guide is valid for:

Wireless models CE mark applied

Phonak Naída Q90-UP 2013
Phonak Naída Q90-SP 2013
Phonak Naída Q90-RIC 2013
Phonak Naída Q70-UP 2013
Phonak Naída Q70-SP 2013
Phonak Naída Q70-RIC 2013
Phonak Naída Q50-UP 2013
Phonak Naída Q50-SP 2013
Phonak Naída Q50-RIC 2013
Phonak Naída Q30-UP 2013
Phonak Naída Q30-SP 2013
Phonak Naída Q30-RIC 2013

4

1. Welcome

Your new hearing aid is a premium Swiss quality product.
It was developed by Phonak, one of the world‘s leading
companies in hearing technology. Your hearing aid offers
the most modern digital hearing technology currently
available on the market.

Please read these user instructions thoroughly in order to
benefit from all the possibilities your new hearing aid has
to offer. With proper use and care, you will be able to
enjoy your hearing aid for many years to come.

If you have any questions, please consult your hearing
care professional.

Phonak - life is on www.phonak.com

5

2. Important safety information

Please read the information on the following pages
before using your hearing aid.

A hearing aid will not restore normal hearing and will not
prevent or improve a hearing impairment resulting from
organic conditions. Infrequent use of a hearing aid does
not permit a user to attain full benefit from it. The use of
a hearing aid is only part of hearing habilitation and may
need to be supplemented by auditory training and
instruction in lipreading.

2.1 Hazard warnings

! The intended use of hearing aids is to amplify and

transmit sound to the ears and hereby compensate
for impaired hearing. The hearing aids (specially
programmed for each hearing loss) must only be used
by the intended person. They should not be used by
any other person as they could damage hearing.

6

! Changes or modifications to the hearing aid that

were not explicitly approved by Phonak are not
permitted. Such changes may damage your ear or the
hearing aid.

! Do not use the hearing aids in explosive areas (mines

or industrial areas with danger of explosions).

! Hearing aid batteries are toxic if they are swallowed!

Keep out of reach of children and mentally challenged
people or pets. If batteries are swallowed, consult
your physician immediately!

! Tamperproof solutions for the battery door, ear hook

and integrated Roger/FM receiver (if used) must be
attached for children younger than 36 months to
prevent accidental swallowing of the battery or small
parts of the device. In case one of these secured
mechanisms is damaged by applying too much force
or using an inappropriate tool, the device should be
brought to your hearing care professional for repair or
exchange.

7

2. Important safety information

! If you feel pain in or behind your ear, if it is inflamed

or if skin irritation and accelerated accumulations
of ear wax occur, please check with your hearing care
professional or physician.

! In very rare cases, the dome can remain in your ear

canal when removing the hearing tube from the ear.
In the unlikely case that the dome does get stuck in
your ear canal, it is strongly recommended to see a
physician for safe removal.

! Hearing programs in the directional microphone mode

reduce background noises. Please be aware that
warning signals or noises coming from behind, e. g.
cars, are partially or entirely suppressed.

! The hearing aid contains small parts that can cause

choking, if swallowed by children. Keep out of reach
of children and mentally challenged people or pets.
If swallowed, consult a physician or hospital
immediately.

8

! External devices may only be connected if they have

been tested in accordance with corresponding
IECXXXXX standards. Only use accessories approved
by Phonak AG, to avoid any electrical shock.

! The following is only applicable for persons with

active implantable medical devices (i.e. pacemakers,
defibrillators, etc.):

S Keep the wireless hearing aid at least 15 cm

(6 inches) away from the active implant. If you
experience any interference, do not use the wireless
hearing aids and contact the manufacturer of the
active implant.
Please, note that interference can also be caused by
power lines, electrostatic discharge, airport metal
detectors etc.

S Keep magnets (i.e. battery handling tool, EasyPhone

magnet, etc.) at least 15 cm (6 inches) away from
the active implant.

S You are not permitted to use wireless accessories

for your hearing aids. Ask your hearing care
professional for details.

9

2. Important safety information

2.2 Information on product safety

I Phonak hearing aids are water resistant and not

waterproof. They are designed to withstand normal
activities and occasional accidental exposure to
extreme conditions. Never immerse your hearing aids
in water. Phonak hearing aids are not specifically
designed for extended periods of water submersion
on a continual basis, that is worn in activities such as
swimming or bathing. Always remove your hearing
aid before these activities, as the hearing aid contains
sensitive electronic parts.

I Never wash the microphone inputs. Doing so could

cause it to lose its special acoustic features.

I Protect your hearing aid from heat (never leave it

near a window or in the car.) Never use a microwave
or other heating devices to dry your hearing aid. Ask
your hearing care professional about suitable drying
methods.

10

I When you are not using your hearing aid, leave the

battery compartment open so that any moisture can
evaporate. Make sure that you always completely dry
your hearing aid after use. Store the hearing aid in a
safe, dry and clean place.

I Do not drop your hearing aid! Dropping onto a hard

surface can damage your hearing aid.

I Always use new batteries for your hearing aid. In case

a battery is leaking, replace it immediately with a
new one to avoid any skin irritation.You can return
used batteries to your hearing care professional.

I The batteries used in these hearing aids should not

exceed 1.5 Volts. Please do not use silver-zinc or
Li-ion (lithium-ion) rechargeable batteries as these
may cause severe damage to your hearing aids. The
table in chapter 3 explains exactly which type of
battery your particular hearing aids require.

I Remove the battery if you are not using your hearing

aid for a long period of time.

11

2. Important safety information

I Special medical or dental examination including

radiation described below, may adversely affect the
correct functioning of your hearing aids. Remove and
keep them outside the examination room/area before
undergoing:

S Medical or dental examination with X-ray (also CT

scan)

S Medical examinations with MRI/NMRI scans,

generating magnetic fields
Hearing aids don’t need to be removed when passing
security gates (airports etc.). If X-ray is used at all, it
will be in very low doses, and will not affect the hearing
aids.

I Do not use your hearing aid in areas where electronic

equipment is prohibited.

12

3. Hearing aid description

The following user instructions describe three hearing aid
models: The UltraPower (UP), SuperPower (SP) and the
Receiver-In-Canal Technology (RIC) hearing aid.

The different hearing aids can be adapted with a variety
of earmolds.

On the following pages use the labeled drawings to
identify the hearing aid and the earmold that you use.

The following table shows what battery you need for your
hearing aid model.

Model Zinc air battery size IEC ANSI
(marking on package) code code

UP 675 (blue) PR44 7003ZD
SP 13 (orange) PR48 7000ZD
RIC 13 (orange) PR48 7000ZD

Please ensure you use the correct type of battery in your
hearing aids (zinc-air). Please also read chapter 2.2 for
further information on product safety.

13

3. Hearing aid description

UltraPower and SuperPower model

Option A: with classic earmold

d

e f

g

c

h

b

a

a Right or left indicator (right=red, left=blue)
b Battery compartment with ON / OFF switch
c Volume control
d Program button
e Microphone inputs with Wind and Weather Protector
f Hook / sound output
g Hearing tube
h Classic earmold (detachable)

14

UltraPower and SuperPower model

Option B: Power SlimTube with classic earmold

d

e f

c

g

b

a

a Right or left indicator (right=red, left=blue)
b Battery compartment with ON / OFF switch
c Volume control
d Program button
e Microphone inputs with Wind and Weather Protector
f Power SlimTube
g Classic earmold (detachable)

15

3. Hearing aid description

RIC model

Option A: with cShell Option B: with Dome

ee

f

dd

a

cc

a cShell
b Dome (detachable)
c Battery compartment with ON/OFF switch
d Push button
e Microphone inputs with microphone protection
f External receiver
g Retention

16

f

g

b

4. Step-by-step instructions for using
the hearing aid

The following chapter provides step-by-step instructions
on how to use your hearing aid. Please follow these steps
carefully. In the drawings, the parts that are particularly
important for each step are shown in green.

Step 1. Getting to know your hearing aid

Take the hearing aid in your hand and try out the hearing
aid controls. This will make it easier for you to feel and
operate the controls later on when wearing the hearing
aid.

17

4. Using the hearing aid

UltraPower and SuperPower model

To increase the volume, press the volume control
upwards. To decrease the volume, press the volume
control downwards (Fig. 1a).

Increase volume

Decrease volume

Fig. 1a

In order to change a hearing program, press the program
button displayed (Fig. 1b).

Fig. 1b

18

RIC model

Your hearing care professional can configure the push
button as either a volume control or a program selector
(not for Q30 models).

To increase the volume, press the button on your
right hearing aid. To decrease the volume, press the
button on your left hearing aid (Fig. 1c).

Decrease
volume

Increase
volume

Left hearing aid Right hearing aid

Fig. 1c

19

4. Using the hearing aid

In order to change a
hearing program, press
the button displayed

(Fig. 1d).

Fig. 1d

Step 2. Battery preparation

Remove the protective foil from the new battery (Fig. 2).
Wait for two minutes before inserting to activate the
battery.

Fig. 2

20