Phonak Q90-312, Q90-312T, Q70-312, Q70-312T, Q50-312 User Giude

User Guide

Phonak Audéo Q (Q90/Q70/Q50/Q30)

2

1. Welcome 5

2. Important safety information:
Please read before operating your hearing aid
for the rst time 6

Hazard warnings 6
Information on product safety 8

3. Hearing aid description 11

4. Step-by-step instructions for using
the hearing aid 15

Step 1. Getting to know your hearing aid 15
Step 2. Battery preparation 17
Step 3. Inserting the battery 18
Step 4. Turning on the hearing aid 18
Step 5. Inserting the hearing aid 20
Step 6. Adjusting the volume control

behind the ear 22
Step 7. Selecting the hearing program

behind the ear 24

Contents

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Step 8. Removing the hearing aid 25
Step 9. Turning off the hearing aid 26
Step 10. Changing the battery 26

5. Care and maintenance 28

6. Troubleshooting 30

7. Wireless accessories 32

8. Service and warranty 34

9. Compliance information 36

10. Information and description of symbols 39

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This user guide is valid for:

Wireless models

Phonak Audéo Q90-312
Phonak Audéo Q90-312T
Phonak Audéo Q70-312
Phonak Audéo Q70-312T
Phonak Audéo Q50-312
Phonak Audéo Q50-312T
Phonak Audéo Q30-312
Phonak Audéo Q30-312T

Non wireless models

Phonak Audéo Q90-10
Phonak Audéo Q70-10
Phonak Audéo Q50-10
Phonak Audéo Q30-10

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0459

1. Welcome

Your new hearing aid is a premium Swiss quality product.
It was developed by Phonak, one of the world‘s leading
companies in hearing technology. Your hearing aid offers
the most modern digital hearing technology currently
available on the market.

Please read these user instructions thoroughly in order to
benefit from all the possibilities your new hearing aid has
to offer. With proper use and care, you will be able to
enjoy your hearing aid for many years to come.

If you have any questions, please consult your hearing
care professional.

Phonak - life is on www.phonak.com

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Please read the information on the following pages
before using your hearing aid.

A hearing aid will not restore normal hearing and will not
prevent or improve a hearing impairment resulting from
organic conditions. Infrequent use of a hearing aid does
not permit a user to attain full benefit from it. The use of
a hearing aid is only part of hearing habilitation and may
need to be supplemented by auditory training and
instruction in lipreading.

2.1 Hazard warnings

! The intended use of hearing aids is to amplify and

transmit sound to the ears and hereby compensate
for impaired hearing. The hearing aids (specially
programmed for each hearing loss) must only be used
by the intended person. They should not be used by
any other person as they could damage hearing.

2. Important safety information

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! Changes or modifications to the hearing aid that

were not explicitly approved by Phonak are not
permitted. Such changes may damage your ear or the
hearing aid.

! Do not use the hearing aids in explosive areas (mines

or industrial areas with danger of explosions).

! Hearing aid batteries are toxic if they are swallowed!

Keep out of reach of children and mentally challenged
people or pets. If batteries are swallowed, consult
your physician immediately!

! If you feel pain in or behind your ear, if it is inflamed

or if skin irritation and accelerated accumulations of
ear wax occur, please check with your hearing care
professional or physician.

! In very rare cases, the dome can remain in your ear

canal when removing the hearing tube from the ear.
In the unlikely case that the dome does get stuck in
your ear canal, it is strongly recommended to see a
physician for safe removal.

8

! Hearing programs in the directional microphone

mode reduce background noises. Please be aware
that warning signals or noises coming from behind,
e. g. cars, are partially or entirely suppressed.

! The hearing aid contains small parts that can cause

choking, if swallowed by children. Keep out of reach
of children and mentally challenged people or pets.
If swallowed, consult a physician or hospital
immediately.

! External devices may only be connected if they

have been tested in accordance with corresponding
IECXXXXX standards. Only use accessories approved
by Phonak AG, to avoid any electrical shock.

2.2 Information on product safety

I Never immerse your hearing aid in water! Protect it

from excessive moisture. Always remove your hearing
aid before showering, bathing, or swimming, as the
hearing aid contains sensitive electronic parts.

2. Important safety information

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I Protect your hearing aid from heat (never leave near

a window or in the car.) Never use a microwave or
other heating devices to dry your hearing aid. Ask
your hearing care professional about suitable drying
methods.

I When you are not using your hearing aid, leave the

battery compartment open so that any moisture can
evaporate. Make sure that you always completely dry
your hearing aid after use. Store the hearing aid in a
safe, dry and clean place.

I Do not drop your hearing aid! Dropping onto a hard

surface can damage your hearing aid.

I Always use new batteries for your hearing aid. In case

a battery is leaking, replace it immediately with a
new one to avoid any skin irritation. You can return
used batteries to your hearing care professional.

I Remove the battery if you are not using your hearing

aid for a long period of time.

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I X-ray radiation (e. g. CT scans, MRI scans) may

adversely affect the correct functioning of your
hearing aids. We recommend that you remove them
before undergoing X-ray procedures and keep them
outside the room.

I Do not use your hearing aid in areas where electronic

equipment is prohibited.

2. Important safety information

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The following user instructions describe
Receiver-In-Canal (RIC) hearing aid models.

RIC hearing aids can be adapted with a variety of
earpieces.

On the following pages use the labeled drawings to
identify the hearing aid and earpiece that you use.

The following table shows what battery you need for your
hearing aid model.

Model Zinc air battery size IEC ANSI
(marking on package) code code

Q-10 10 (yellow) PR70 7005ZD
Q-312 312 (brown) PR41 7002ZD
Q-312T 312 (brown) PR41 7002ZD

3. Hearing aid description

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

Q-10 and
Q-312 models

Q-312T model

a

b

c

d

a

b

c

d

f



f

Option A: with Dome

a Earpiece: Dome (detachable)
b Retention
c External receiver
d Microphone inputs
 Program button or volume control*
f Battery compartment with ON/OFF switch

* Not available with Q-10 model

3. Hearing aid description

13

Q-10 and
Q-312 models

Q-312T model

a

b

c

a

b

c

d



d



Option B: with cShell

a Earpiece: cShell
b External receiver
c Microphone inputs
d Program button or volume control*
 Battery compartment with ON/OFF switch

* Not available with Q-10 model

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Q-10 and
Q-312 models

Q-312T model

d

c

b

a

f

a

b

c

d



f



Option C: with SlimTip

a Removal handle
b Earpiece: SlimTip (detachable)
c External receiver
d Microphone inputs
 Program button or volume control*
f Battery compartment with ON/OFF switch

* Not available with Q-10 model

3. Hearing aid description