Phonak Behind-the-Ear hearing aids, microP, microM, M H2O, microSP User Manual

User Guide

Phonak Dalia

Behind-the-Ear hearing aids

2

1. Welcome 5

2. Important safety information:
Please read before operating your hearing
aid for the rst time 6

Hazard warnings 6
Information on product safety 9

3. Hearing aid description 12

4. Step-by-step instructions for using
the hearing aid 19

Step 1. Getting to know your hearing aid 19
Step 2. Battery preparation 22
Step 3. Inserting the battery 22
Step 4. Turning on the hearing aid 23
Step 5. Inserting the hearing aid 24
Step 6. Adjusting the volume control

behind the ear 30
Step 7. Selecting the hearing program

behind the ear 31

Contents

3

Step 8. Removing the hearing aid 32
Step 9. Turning off the hearing aid 34
Step 10. Changing the battery 35
Step 11. Changing the battery in hearing aids

with a secured battery compartment 35

5. Care and maintenance 38

6. Troubleshooting 41

7. FM systems 43

8. Service and warranty 44

9. Compliance information 45

10. Information and explanation of symbols 46

5

Your new hearing aid is a premium Swiss quality product.
It was developed by Phonak, one of the world‘s leading
companies in hearing technology. Your hearing aid
offers the most modern digital hearing technology
currently available on the market.

Please read these user instructions thoroughly in order
to benet from all the possibilities your new hearing
aid has to offer. With proper use and care, you will be
able to enjoy your hearing aid for many years to come.

If you have any questions, please consult your hearing
care professional.

Phonak - life is on www.phonak.com

1. Welcome

0459

6

Please read the information on the following pages
before using your hearing aid.

A hearing aid will not restore normal hearing and
will not prevent or improve a hearing impairment
resulting from organic conditions. Infrequent use
of a hearing aid does not permit a user to attain full
benefit from it. The use of a hearing aid is only
part of hearing habilitation and may need to be
supplemented by auditory training and instruction
in lipreading.

2.1 Hazard warnings

! The intended use of hearing aids is to amplify and

transmit sound to the ears and hereby compensate
for impaired hearing. The hearing aids (specially
programmed for each hearing loss) must only be used
by the intended person. They should not be used by
any other person as they could damage hearing.

2. Important safety information

7

! Changes or modifications to the hearing aid that

were not explicitly approved by Phonak are not
permitted. Such changes may damage your ear or the
hearing aid.

! Do not use the hearing aids in explosive areas (mines

or industrial areas with danger of explosions).

! Hearing aid batteries are toxic if they are swallowed!

Keep out of reach of children and pets. If batteries are
swallowed, consult your physician immediately!

! If you feel pain in or behind your ear, if it is inflamed,

if skin irritation or accelerated accumulations of ear
wax occur, please check with your hearing care
professional or physician.

! In very rare cases, the dome can remain in your ear

canal when removing the hearing tube from the ear.
In the unlikely case that the dome does get stuck in
your ear canal, it is strongly recommended to see a
physician for safe removal.

8

! Hearing programs in the directional microphone mode

reduce background noises. Please be aware that
warning signals or noises coming from behind, e. g.
cars, are partially or entirely suppressed.

! The hearing aid contains small parts that can cause

choking, if swallowed by children. Keep out of reach
of children. If swallowed, consult a physician or
hospital immediately.

! External devices may only be connected if they have

been tested in accordance with corresponding
IECXXXXX standards. Only use accessories approved
by Phonak AG.

2. Important safety information

9

2.2 Information on product safety

I When you are not using your hearing aid, leave the

battery compartment open so that any moisture can
evaporate. Make sure that you always completely dry
your hearing aid after use. Store the hearing aid in a
safe, dry and clean place.

I Do not drop your hearing aid! Dropping onto a hard

surface can damage your hearing aid.

I Always use new batteries for your hearing aid.

You can return used batteries to your hearing care
professional.

I Remove the battery if you are not using your hearing

aid for a long period of time.

I X-ray radiation (e. g. CT scans, MRI scans) may

adversely affect the correct functioning of your
hearing aids. We recommend that you remove
them before undergoing X-ray procedures and keep
them outside the room.

10

2. Important safety information

I Do not use your hearing aid in areas where electronic

equipment is prohibited.

I For your microM, microP and SP hearing aid only:

Never immerse your hearing aid in water! Protect it
from excessive moisture. Always remove your hearing
aid before showering, bathing, or swimming, as the
hearing aid contains sensitive electronic parts.

11

I For your M H2O hearing aid only:

Your hearing aid is resistant to water, sweat and dust
under the conditions listed in chapter 5. After
exposure to any of these elements the hearing aid
must be rinsed in fresh water and dried, as the
hearing aid contains sensitive electronic parts.
If the hearing aid stops after contact with water,
rinse the hearing aid with fresh water and dry it with
a soft cloth or tissue. Open the battery compartment,
allow the hearing aid to dry and replace the battery.
Should any water be present in the hearing tube,
remove it from the hearing aid, tap it gently to
disperse the water and re-attach it to the hearing aid.
If the problem persists, contact your hearing care
professional.

12

The following user instructions describe dierent
hearing aid models: microM, M H2O, microP and SP
hearing aids.

The dierent hearing aids can be adapted with a variety
of earmolds.

On the following pages use the labeled drawings to
identify the hearing aid and the earmold that you
use.

Your hearing aids require the following battery sizes:
microM - Size 312
M H2O - Size 13
microP - Size 13
SP - Size 13

3. Hearing aid description

13

microP and SP models

Option A: with classic earmold

a Right or left indicator (right=red, left=blue),

placed in the battery compartment

b Battery compartment with ON/OFF switch
c Volume control
d Program button
e Microphone input with Wind and Weather Protector
f Hook / sound output
g Hearing tube
h Classic earmold

c

d

e f

g

h

b
a

14

microP and SP models

Option B: with dome Option C: with SlimTip

a Hearing tube
b Earmold: Dome
c Retention
d Earmold: SlimTip
e Removal handle

a

b

c

a

d

e

3. Hearing aid description

15

microM model

Option A: with classic earmold

a Right or left indicator (right=red, left=blue),

placed in the battery compartment

b Battery compartment with ON/OFF switch
c Program button or volume control
d Microphone input with Wind and Weather Protector
e Hook / sound output
f Hearing tube
g Classic earmold

d

b

c

f

g

e

a

16

microM model

Option B: with dome Option C: with SlimTip

a Hearing tube
b Earmold: Dome
c Retention
d Earmold: SlimTip
e Removal handle

a

b

c

a

d

e

3. Hearing aid description

17

M H2O model

Option A: with classic earmold

a Right or left indicator (right=red, left=blue)
b Battery compartment with ON/OFF switch
c Push button
d Microphone input
e Hook/sound output
f Hearing tube
g Classic earmold

c

d

e

f

g

b

a

18

3. Hearing aid description

M H2O model

Option B: with dome Option C: with SlimTip

a Hearing tube
b Earmold: Dome
c Retention
d Earmold: SlimTip
e Removal handle

a

b

c

a

d

e

19

The following chapter provides step-by-step instructions
on how to use your hearing aid. Please follow
these steps carefully. In the drawings, the parts that
are particularly important for each step are shown
in green.

Step 1. Getting to know your hearing aid

Take the hearing aid in your hand and try out the
hearing aid controls. This will make it easier for you to
feel and operate the controls later on when wearing
the hearing aid.

4. Step-by-step instructions for using

the hearing aid

20

microP and SP models

To increase the volume, press the volume control
upwards. To decrease the volume, press the volume
control downwards (Fig. 1a).

In order to change a hearing program, press the program
button displayed (Fig. 1b).

4. Using the hearing aid

Fig. 1a

Decrease volume

Increase volume

Fig. 1b

21

microM and M H2O models

microM and M H2O models do not have a volume control.

In order to change a hearing program, press the button
displayed (Fig. 1c).

Fig. 1c

22

Step 2. Battery preparation

Remove the protective foil from the new battery (Fig. 2).
Wait for two minutes before inserting to activate the
battery.

Step 3. Inserting the battery

Take the hearing aid in your hand (Fig. 3a) and open
the battery door. Insert the battery so that you see the
+ symbol on the battery (Fig. 3b).

Fig. 2

Fig. 3a Fig. 3b

4. Using the hearing aid

23

Step 4. Turning on the hearing aid

Switch on the hearing aid by closing the battery
compartment (Fig. 4).

I Open and close the battery compartment gently

and carefully.

I Check if you feel resistance when closing the

battery compartment. Check to make sure the
battery is correctly inserted and in the correct
direction. If the battery is inserted the wrong way,
the hearing aid will not work and the battery
compartment can be damaged.

Fig. 4

24

The hearing aid is now switched on. It can take up
to 15 seconds before it starts. (When you wear the
hearing aid, you will hear an acoustic signal).

Step 5. Inserting the hearing aid

This step shows you how to correctly insert the hearing
aid. The instructions apply for all hearing aid models.
The type of earmold determines how the hearing aid is
inserted.

I Each hearing aid is individually programmed for

your right or left ear. For the first step identify
right and left so you will be able to insert your
hearing aid in the correct ear.

4. Using the hearing aid

25

Step 5.1 Identifying the hearing aid for the right
and left ear

Color indicator:
right = red
left = blue

Fig. 5a: microM, microP
and SP models

Fig. 5b: M H2O
models

26

Step 5.2 Inserting the hearing aid with classic earmold

With your right hand, take your earmold for the right
ear (red mark on the hearing aid, see step 5.1) between
your thumb and forenger (Fig. 5c).

Take the earmold up to your ear (Fig. 5c). Place the ear
canal part of the earmold into your ear canal (see the
part circled in green (Fig. 5c). Next place the hearing
aid behind your ear (Fig. 5d). Then insert the upper part
of the earmold into the upper part of the bowl of your
ear (Fig. 5e).

Fig. 5c

Fig. 5eFig. 5d

4. Using the hearing aid

27

If you have problems inserting the hearing aid, use
your other hand to gently pull your earlobe downwards.
This opens the ear canal a little more and you can
rotate the earmold until it fits correctly.

Check the t by running your nger over the bowl of
the ear. You know it ts correctly if, when doing so, you
feel the contour of the bowl of the ear and not the
hearing aid (Fig. 5f). In the beginning, please use a mirror
to check.

You have now successfully inserted the right hearing
aid. Now insert your left hearing aid in the same way
(marked in blue, see step 5.1).

Fig. 5f

28

Step 5.3 Inserting the hearing aid with a dome

With your right hand, place the right hearing aid (red
mark on the hearing aid, see step 5.1) behind your
right ear (Fig. 5g). Place the hearing tube between your
thumb and forenger. Insert the dome deep enough
into the ear canal so that the hearing tube lies at on
your ear (Fig. 5h). If your hearing aid has a retention
cord, then press it into the bowl of the ear in order to
retain the dome in the ear canal (Fig. 5i).

Fig. 5g Fig. 5h Fig. 5i

4. Using the hearing aid

29

If you have problems inserting the hearing aid, use
your other hand to gently pull your earlobe downwards.
This opens the ear canal a little more and you can
rotate the dome until it fits correctly.

You have now successfully inserted the right hearing
aid. Now insert your left hearing aid in the same way
(marked in blue, see step 5.1).

Step 5.4 Inserting the hearing aid with a SlimTip

Follow the instructions in Step 5.3, as this procedure
is identical.

30

Step 6. Adjusting the volume control behind the ear

To increase the volume on a microP or SP model press the
volume control upwards. To decrease it, press the volume
control downwards using your forefinger. Use your thumb
to lightly support the hearing aid (Fig. 6a).

microM and M H20 models have a single push button
that functions as a hearing program selector.

Fig. 6a

Increase volume

Decrease volume

4. Using the hearing aid

31

Step 7. Selecting the hearing program behind the ear

In order to select or change a hearing program with a
microP or SP hearing aid, press the program button
displayed (Fig. 7a). For a microM or M H2O hearing aid
press the program button displayed (Fig. 7b).

If you press it again, you change to the next program.
A signal indicates the change.
A signal tone can only be heard if you have turned on
the hearing aids and you are wearing it correctly behind
the ear.

Fig. 7a: microP and
SP models

Fig. 7b: microM and
M H2O models

32

Step 8. Removing the hearing aid

Step 8.1 Removing the hearing aid with classic
earmold

Take the hearing aid behind your ear (do not touch
the tube!) and lift it above the upper part of your ear
and then gently let go (Fig. 8a).

Use your thumb and forenger to grasp the earmold
in your ear (not the tube!) and gently remove it from
your ear (Fig. 8b).

Fig. 8a

Fig. 8b

4. Using the hearing aid

33

Step 8.2 Removing the hearing aid with a dome

Grasp the hearing aid by the hearing tube and
carefully remove it from your ear (Fig. 8c).

! In very rare cases, the dome can remain in your ear

canal when removing the hearing tube from the
ear. In the unlikely case that the dome does get
stuck in your ear canal, it is strongly recommended
to see a physician for safe removal.

Step 8.3 Removing the hearing aid with SlimTip

Follow the instructions in Step 8.2, as this procedure
is identical.

Fig. 8c

34

Step 9. Turning off the hearing aid

You can turn o your hearing aid by opening the battery
compartment (Fig. 9).

Fig. 9

4. Using the hearing aid

35

Step 10. Changing the battery

Before the battery is completely empty, your hearing
aid will indicate to you that the battery soon needs to
be changed with an acoustic signal. Once this
happens, you have about 30 minutes (in some cases
longer) to change the battery. The battery warning
signal is repeated every half hour. We recommend that
you always keep a spare battery on hand.

Step 11. Changing the battery in hearing aids with a
secured battery compartment

The microM, M H2O, microP and SP models have
the option to be fitted with a tamper proof battery
compartment if needed for safety reasons.

36

For microM, microP and SP models only:

After you have opened the battery compartment, pull
the green plastic tab with the support of a pen back
until the battery is free to take out (Fig. 11a-b).

Fig. 11a Fig. 11b

The old battery can now be replaced and a new one
inserted (Fig. 11c).

Just close the battery compartment and the battery
will automatically be secured (Fig. 11d).

Fig. 11c Fig. 11d

4. Using the hearing aid

37

For M H2O models only:

After you have opened the battery compartment, push
the battery out of the battery compartment with the
support of a pen back (Fig. 11e). Insert the new battery
so that you see the + symbol on the battery (Fig. 11f).
Before you close the battery compartment, check that
the battery is in position and beneath the plastic tab.

(Fig. 11g).

Fig. 11e Fig. 11f

Fig. 11g Fig. 11h

Close the battery compartment. The battery is now
locked in position and secured (Fig. 11h).

38

Diligent and routine care of your hearing aid contributes
to outstanding performance and a long service life.

Please use the following specifications as a guideline:

General information

Before using hair spray or applying cosmetics, you
should remove your hearing aid from your ear, because
these products may damage it.

For microM, microP and SP only:
Never wash or clean the Wind and Weather Protector
(see chapter 3). Doing so could cause it to lose its special
acoustic features.

For M H2O only:
M H2O is WaterResistant!
M H2O hearing aids are resistant to water (including
temporary immersion), sweat and dust under the
following conditions:

S The battery door is fully closed. Ensure that no foreign

object such as hair is caught in the battery door when
it is closed.

5. Care and maintenance

39

S After exposure to water, sweat or dust, the hearing aid

is rinsed in fresh water and dried.

S The hearing aid is used and maintained as described in

this user guide.

I M H2O hearing aids modified with either the design-

integrated FM receiver or tamperproof battery door
are also WaterResistant.

I M H2O hearing aids modified with a battery

compartment allowing use of an audio shoe and
universal FM receiver, are no longer WaterResistant.

I Always remove your hearing aid before diving,

snorkeling, waterskiing or other activities where it
could be immersed for an extended period of time
or subject to excessive force.

I Use of your hearing aid in and around water can

restrict air flow to the batteries causing it to stop
working.

40

Daily

Inspect the earmold and tube for earwax and moisture
deposits. Clean the surfaces with a lint-free cloth.
Never use cleaning agents such as household detergents,
soap, etc. for cleaning your hearing aid. If you need
to clean your hearing aid intensively, ask your hearing
care professional for advice and information on lters
or drying capsules.

Weekly

Clean the earmold with a soft, damp cloth or with
a special cleaning cloth for hearing aids. For more in
depth maintenance instructions or for more than
basic cleaning, please see your hearing care professional.

Monthly

Inspect your hearing tube for color changes, hardening,
or cracks. In the case of such changes, the hearing
tube has to be replaced. Please see your hearing care
professional.

5. Care and maintenance

41

Hearing aids sound softer than usual / no sound

First check whether you can adjust and make the
sound louder with the volume control. Then check the
hearing tube and earmold for earwax residue and
clean if necessary. Check whether the battery is correctly
inserted and properly tted, adjust the t if necessary.
If there is no improvement, change the battery. If the
problem persists, contact your hearing care professional.

Battery discharges too quickly

Insert a new battery and make note of exactly how
long it lasts. Contact your hearing care professional
with this information, they will be able to help and
advise you.

Crackling or buzzing noises

Check the hearing tube and earmold for earwax residue.
Check the hearing tube for damage (color changes,
hardening, or cracks) and contact your hearing care
professional if necessary for replacement.

6. Troubleshooting

42

Whistling

Check whether the earmold is correctly and firmly
tted. If this is the case, but the problem persists,
please consult with your hearing care professional.

Pain or inammation in your ear

Remove the hearing aid and consult with your hearing
care professional. If the problem is serious, please
contact your physician.

6. Troubleshooting

43

FM Systems are wireless communication systems
consisting of a radio transmitter and a radio receiver.
The transmitter is placed close to the sound source
(e. g. TV/Radio/lectern). The sound is transmitted clearly
and directly to the hearing aid in the form of radio
signals – without disruptive background noises or
echoes.

Phonak is a leader in FM communication. In order to
take advantage of the benets of these high-tech radio
systems, consult with your hearing care professional.

If you already have an FM system and need additional
information on using this system, please consult the
relevant user instructions on the FM transmitter or the
FM receiver.

For more information, please visit www.phonak.com,
or ask your hearing care professional.

7. FM Systems

44

8.1 Local warranty

Please ask the hearing care professional, where you
purchased your hearing aid, about the terms of the local
warranty.

8.2 International warranty

Phonak offers a one year limited international warranty,
valid starting from the date of purchase. This limited
warranty covers manufacturing and material defects in
the hearing aid itself, but not accessories such as
batteries, tubes, earmolds, external receivers. The
warranty only comes into force if a proof of purchase is
shown.

The international warranty does not affect any legal
rights that you might have under applicable national
legislation governing sale of consumer goods.

8. Service and warranty

45

8.3 Warranty limitation

This warranty does not cover damage from improper
handling or care, exposure to chemicals or undue stress.
Damage caused by third parties or non-authorized service
centers renders the warranty null and void. This warranty
does not include any services performed by a hearing care
professional in their office.

Serial number (left side):

Serial number (right side):

Date of purchase:

Authorized hearing care
professional (stamp/
signature):

46

Declaration of Conformity

Hereby Phonak AG declares that this Phonak product
meets the requirements of the Medical Devices Directive
93/42/EEC. The full text of the Declaration of Conformity
can be obtained from the manufacturer or the local
Phonak representative whose address can be taken from
the list on www.phonak.com (Phonak worldwide
locations).

Australia:

Supplier Code Number

15398

New Zealand:

Supplier Code Number Z1285

9. Compliance information

47

10. Information and explanation of

symbols

With the CE symbol, Phonak AG
confirms that this Phonak product
– including accessories – meets the
requirements of the Medical Devices
Directive 93/42/EEC. The numbers
after the CE symbol correspond to the
code of certified institutions that were
consulted under the above-mentioned
directives.

This symbol indicates that the
products described in these user
instructions adhere to the require­ments for an applied part of
Type B of EN 60601-1. The surface
of the hearing aid is specified as
applied part of Type B.

C

XXXX

48

EMC and Radio communications
compliance label Australia.

E

This symbol indicates that it is
important for the user to read and
take into account the relevant
information in these user guides.

This symbol indicates that it is
important for the user to pay
attention to the relevant warning
notices in these user guides.

Important information for handling
and product safety.

The product is designed such that
it functions without problems or
restrictions if used as intended, unless
otherwise noted in these user guides.

R

!

I

Operating
conditions

10. Information and explanation of symbols

49

Temperature: -20° to +60° Celsius
(-4° to +140° Fahrenheit)
Humidity: 0% to 70%, if not in use
See instruction in chapter 2.2
regarding drying the hearing aid
after use.
Atmospheric Pressure: 200 hPa to
1500 hPa

The symbol with the crossed-out
garbage bin is to make you aware
that this hearing aid may not be
thrown away as normal household
waste. Please dispose of old or unused
hearing aids, at waste disposal sites
intended for electronic waste, or
give your hearing aid to your hearing
care professional for disposal. Proper
disposal protects the environment and
health.

Storage
conditions

T

50

Notes

51

029-0087-02/V1.00/2012-01/misyst/FO Printed in Switzerland

© Phonak AG All rights reserved

0459www.phonak.com

Manufacturer:

Phonak AG
Laubisrütistrasse 28
CH-8712 Stäfa
Switzerland

EU Representative:

Phonak GmbH
D-70736 Fellbach-Oeffingen
Germany