Phonak ComPilot II User Manual
www.phonak.com
029-0308-02/2014-03/A+W © Phonak AG All rights reserved
User Guide
Phonak ComPilot II
Phonak AG
Laubisrütistrasse 28
CH-8712 Stäfa
Switzerland
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1. Welcome 5
2. Getting to know your ComPilot II 6
2.1 Legend 7
3. Getting started 8
3.1 Setting up the power supply 8
3.2 Charging the battery 9
3.3 Switching On / O 10
3.4 How to wear 10
3.5 Sound demonstration 11
4. Phone calls 13
4.1 How it works 13
4.2 Initial pairing to a phone 14
4.3 Connecting to the phone 16
4.4 Making a call 17
4.5 Accepting a call 17
4.6 Ending a call 18
4.7 Advanced phone options 19
4.8 Additional features 22
Contents
4.9 Using the external phone microphone 23
4.10 Using the protective silicon skin 24
5. Streaming audio 26
5.1 Streaming audio via a cable 26
5.2 Streaming audio via Bluetooth 27
5.3 Streaming audio from TV or HiFi 29
6. Using ComPilot II as a remote control 30
6.1 Changing the volume 30
6.2 Changing the program 31
6.3 More remote control information 32
7. Using ComPilot II with Roger / FM 33
8. More detailed information 35
8.1 Main button functionality 35
8.2 Locking the buttons 36
8.3 Switching o the indicator light 36
8.4 Managing multiple inputs 37
8.5 Understanding the indicator lights 39
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8.6 Deleting paired Bluetooth devices 41
8.7 Caller identication 42
8.8 VoiceAlerts (spoken messages) 43
8.9 Phonak RemoteControl App 44
9. Troubleshooting 45
10. Service and Warranty 54
10.1 Local warranty 54
10.2 International warranty 54
10.3 Warranty limitation 55
11. Compliance information 56
12. Information and explanation of symbols 60
13. Important safety information 64
Contents
Your ComPilot II is a premium-quality product
developed by Phonak, one of the world’s leading
companies in hearing technology.
Please read the user instructions thoroughly in order
to benet from all the possibilities your hearing system
oers.
! Compatibility information:
Check your hearing aid compatibility with your
hearing care professional.
Phonak – life is on www.phonak.com
1. Welcome
CE mark applied: 2014
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The intended use of ComPilot II is to wirelessly connect
dierent Bluetooth® devices to your hearing aids. For
example, cell phones, MP3 players etc.
You can also connect other audio devices directly via a
plug. E.g. computers, Roger and FM receivers.
ComPilot II can also be used as a remote control to adapt
your hearing aids to dierent listening situations.
Please note that your hearing care professional
must congure your ComPilot II before it can be
used as a remote control for your hearing aids.
Bluetooth® is a registered trademark owned by the
Bluetooth SIG, Inc.
2. Getting to know your ComPilot II
2.1 Legend
Buttons
A Main
B Volume up / down
C Home
D Connect
E On / Off switch
Inputs
F Microphones
G Audio input 3.5 mm jack
H Roger / FM (Europlug)
I Charging input (mini-USB)
Indicator lights
J Audio
K Power
Others
L Neckloop sockets
M Neckloop
H I
F
E
B
A
J
L
K
M
C
D
G
1.
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2.
2.
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3. Getting started
ComPilot II must be set up and charged before use.
3.1 Setting up the power supply
Select the adapter that corresponds to your country.
UK AUS US EU
J Firstly, insert the top round
end of the adapter into
the round corner of the power
supply.
J Click the bottom end of the
adapter in to lock it into place.
J To remove, rst pull back the tab
on the power supply.
J Pull the adapter upwards to
remove it.
3.2 Charging the battery
J Plug the larger end of the
charging cable into the
universal power supply. Plug
the smaller end into the
mini-USB port on ComPilot II.
J Plug the power supply into
a power outlet.
The power indicator is red during charging and will
turn green when charging is complete.
ComPilot II has a non-removable rechargeable
battery.
Before using ComPilot II for the rst time, charge
it for at least 3 hours.
power
audio
O On
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3. Getting started
It is safe to leave ComPilot II connected to the
charger overnight.
The full performance of a new battery is
achieved only after three complete charge and
discharge cycles.
3.3 Switching On and O
Slide the power switch
as shown to turn the
ComPilot II On or O.
Switch ComPilot II o when not in use.
3.4 How to wear
Before any phone call, music or TV streaming:
J Insert the hearing aids into your ears correctly
and switch them on.
J Switch ComPilot II on.
J Put the ComPilot II neckloop
around your neck.
J Insert both plugs rmly.
3.5 Sound demonstration
Wear your hearing aids and ComPilot II correctly
and switch them on (see chapter 3.4).
Press and hold the main button
while switching on the device. Release
the main button. The audio indicator
light will turn pink.
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The hearing aids will switch to streaming mode and
you will hear the ComPilot II sound demonstration.
J Use volume up / down buttons to adjust the
volume.
J The demo will stop after 3 minutes or when the
main button is pressed.
Adjusting the volume during the sound
demonstration will also set the volume level of
the spoken ComPilot II messages (see chapter 8.8).
If you cannot hear the sound demonstration,
please consult the troubleshooting section (see
chapter 9).
The default language setting of a new ComPilot II
is English and can be congured by your hearing
care professional or the Phonak RemoteControl
App (see chapter 8.9).
4.1 How it works
ComPilot II acts as an interface between the phone
and your hearing aids. During a call you will hear the
caller’s voice directly in your hearing aids.
ComPilot II picks up your voice through its own
microphones. Speak into ComPilot II – not into the
phone – when a call is in progress.
4. Phone calls
3. Getting started
Your voice
Caller’s voice
Bluetooth
power
audio
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4.2 Initial pairing to a phone
It is only necessary to perform the pairing
procedure once with each Bluetooth device, e.g. a
phone. ComPilot II will connect automatically to
the phone after the initial pairing.
J On your phone, ensure that Bluetooth is enabled
and search for Bluetooth devices in the connectivity
setting menu.
J Switch on ComPilot II.
J Press and hold the connect and volume up
buttons simultaneously (2 sec) until the audio
indicator starts to rapidly blink blue.
J Start the pairing process on the phone within
1 minute according to the phone user guide.
J Your phone shows a list of found Bluetooth devices.
Select “Phonak ComPilot II” from this list and enter
the code “0000” if prompted.
J ComPilot II requires access to your phone book. When
prompted accept the request.
J After successful pairing, the audio indicator will stop
blinking blue.
A quick pairing instruction
is also shown on the back
of ComPilot II.
For more information about Bluetooth pairing
instructions specic to some of the most popular
phone manufacturers, go to:
http://www.phonak.com/compilotII
4. Phone calls
Call
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4.3 Connecting to the phone
Wear your hearing aids and ComPilot II correctly and
switch them on (see chapter 3.4).
After your phone has been paired to ComPilot II, they
will automatically connect to each other. If they do
not connect automatically, go to your phone’s Bluetooth
menu and select ComPilot II from the list.
If you are required to connect manually, please refer to
your phone’s user guide.
Conrmation of successful connection is indicated on
ComPilot II by the audio indicator blinking blue.
The connection will be maintained as long as the
devices remain on and within range.
ComPilot II can connect to two phones at the
same time but only one call at a time is possible.
When pairing to a phone we recommend to disable
the phone key tones and SMS alerts.
4.4 Making a call
Enter the phone number using the phone
keypad and press the dialing button.
You will hear the dialing tone through
your hearing aid.
Speak into ComPilot II – not
into the phone – when the
call is in progress.
4.5 Accepting a call
When a call is received on your cell phone:
J ComPilot II audio indicator will show a solid blue
light.
J It will take about 2 seconds before you hear the
ringtone through your hearing aids.
J Press the main button once you hear the ringtone
through your hearing aids.
4. Phone calls
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If a second call comes in on the same phone:
J Press the main button to accept
J Press and hold the main button (2 sec) to reject
An incoming call from a second paired phone will
be ignored during an active call.
4.6 Ending a call
Press the main button to end the call. You can also
end a call on your phone instead of your ComPilot II.
You will hear the previously-active program or audio
source.
4.7 Advanced phone options
Rejecting a call
Press and hold the main button (2 sec) until the
ringtone stops. Using your phone to reject the call will
have the same eect.
Setting the phone volume
Use the phone’s volume buttons to adjust the phone
volume to a comfortable level.
For better understanding of a call, surrounding sounds
picked up by the hearing aids are reduced according to
the settings made by the hearing care professional.
Reducing surrounding sounds
J Press and hold the volume down button (2 sec)
for more reduction.
J Press and hold the volume up button (2 sec) to
return to the default reduction.
4. Phone calls
"click"
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Disabling unwanted alerts
Some cell phones are congured to play key-press
tones, SMS announcements and conrmation beeps.
You are able to hear these alerts in your hearing aids.
If this is disturbing, refer to your phone user guide for
information about disabling these alerts.
How to hold ComPilot II during phone calls
Note: Maximum distance between ComPilot II and the
phone is 5–10 m (15–30 ft).
J Wear ComPilot II around the neck during the
phone call.
J In very noisy environments, you can move ComPilot II
closer to your mouth.
J Avoid covering the microphone openings on the side
with your ngers or clothes.
4. Phone calls
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