Phonak ComPilot Air II User Manual

User Guide

Phonak ComPilot Air II

2

1. Welcome 5

2. Getting to know your ComPilot Air II 6

2.1 Legend 7

3. Getting started 8

3.1 Setting up the power supply 8

3.2 Charging the battery 9

3.3 Switching On or O 10

3.4 How to wear 10

3.5 Sound demonstration 12

4. Phone calls using ComPilot Air II 14

4.1 How it works 14

4.2 Initial pairing to a phone 15

4.3 Connecting to the phone 17

4.4 Making a call 18

4.5 Accepting a call 19

4.6 Ending a call 20

4.7 Advanced phone options 20

4.8 Additional features 23

Contents

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5. Streaming audio 25

5.1 Streaming audio via Bluetooth® 25

5.2 Streaming audio from TV 28

6. Using ComPilot Air II as a remote control 29

6.1 Changing the volume 29

6.2 Changing the program 30

6.3 More remote control information 31

7. More detailed information 32

7.1 Main button functionality 32

7.2 Locking the buttons 33

7.3 Switching o the indicator light 34

7.4 Managing multiple inputs 34

7.5 Understanding the indicator lights 36

7.6 Deleting paired Bluetooth devices 38

7.7 Caller identication 39

7.8 VoiceAlerts (spoken messages) 40

7.9 Phonak RemoteControl App 41

4

8. Troubleshooting 42

9. Service and warranty 50

9.1 Local warranty 50

9.2 International warranty 50

9.3 Warranty limitation 51

10. Compliance information 52

11. Information and explanation of symbols 55

12. Important safety information 59

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Your ComPilot Air II is a premium-quality product
developed by Phonak, one of the world�s leading
companies in hearing technology.

Please read the user instructions thoroughly in order
to benet from all the possibilities your hearing system
oers.

! Compatibility information:
Check your hearing aid compatibility with your

hearing care professional.

Phonak – life is on www.phonak-us.com

1. Welcome

CE mark applied: 2014

6

The intended use of ComPilot Air II is to receive audio
inputs from dierent Bluetooth® devices and to transmit
them wirelessly to your hearing aids.

Virtually any Bluetooth-enabled audio device such as cell
phones or MP3 players are supported. Enjoy speech and
music from other multimedia devices, such as computers,
TVs or music players.

ComPilot Air II can also be used as a remote control to
adjust your hearing aids to dierent listening situations.

Please note that your hearing care professional

must congure your ComPilot Air II before it can
be used as a remote control.

Bluetooth® is a registered trademark owned by the
Bluetooth SIG, Inc.

2. Getting to know your
ComPilot Air II

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2.1 Legend

Buttons

A Main
B Volume up / down
C On / Off switch

Inputs

D Microphone opening
E Charging input (mini-USB)

Others

F Indicator light
G Securing cord eyelet
H Retaining clip

F

A

C

E

D

G

H

B

1.

1.

2.

2.

8

3. Getting started

ComPilot Air II must be set up and charged before use.

3.1 Setting up the power supply

Select the adapter that corresponds to your country.

US EU

J First, insert the top round

end of the adapter into
the round corner of the power
supply.

J Click the bottom end of the

adapter in to lock it into place.

J To remove, rst pull back the tab

on the power supply.

J Pull the adapter upwards to

remove it.

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3.2 Charging the battery

J Plug the larger end of the charging cable into the

universal power supply. Plug the smaller end into the
mini-USB port on ComPilot Air II.

J Plug the power supply into a power outlet.

The indicator light is red during charging and will
turn green when charging is complete.

ComPilot Air II has a non-removable rechargeable

battery.

Before using ComPilot Air II for the rst time,

charge it for at least 3 hours.

O On

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It is safe to leave ComPilot Air II connected

to the charger overnight.

The full performance of a new battery is achieved

after three complete charge and discharge cycles.

3.3 Switching On and O

Slide the power switch
as shown to turn ComPilot Air II
on or o.

Switch ComPilot Air II o when not in use.

3.4 How to wear

Before any phone call, music or TV streaming:
J Insert your hearing aids into your ears correctly

and switch them on.

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J Switch ComPilot Air II on.

J Clip it securely on to

your clothing.

Distance to the mouth:
J The best results are achieved at
20 cm (8").
J A distance of 40 cm (16") to

your hearing aids should not be
exceeded.

To prevent scratching sounds, do not
cover ComPilot Air II with clothing
during phone calls.

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3.5 Sound demonstration

Wear your hearing aids and clip ComPilot Air II

securely to your clothing within 40 cm (16") of
your hearing aids (see chapter 3.4).

Press and hold the main button
while switching on the device.
The indicator light will turn pink.

The hearing aids will switch to
streaming mode and you will hear
the sound demonstration.

J Use volume buttons to adjust the volume.

J The demo will stop after 3 minutes or when the

main button is pressed.

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Adjusting the volume during the sound

demonstration will also set the volume level
of the voice alerts (spoken messages).
(see chapter 7.8).

If you cannot hear the sound demonstration, please

consult the troubleshooting section.

The default language setting of ComPilot Air II is

English and can be congured by your hearing
care professional or the Phonak RemoteControl
App (see chapter 7.9).

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4.1 How it works

ComPilot Air II acts as an interface between your
phone and your hearing aids. During a call you will
hear the caller's voice directly in your hearing aids.

ComPilot Air II picks up your voice through its own
microphone. Speak into ComPilot Air II – not into the
phone – when a call is in progress.

4. Phone calls using ComPilot Air II

Own voice

Caller’s voice

Max. 40 cm

(16")

Communication

2.

1.

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4.2 Initial pairing to a phone

It is only necessary to perform the pairing procedure

once with each Bluetooth device. ComPilot Air II
will connect automatically to the phone after the
initial pairing.

J On your phone, ensure that Bluetooth is enabled

and search for Bluetooth devices in the connectivity
setting menu.

J Switch ComPilot Air II o.
J Press and hold the volume up button.
J Turn ComPilot Air II on while holding the

volume up button.

J Release the volume up button when the indicator

light starts rapidly blinking blue.

Bluetooth pairing: + on.

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Quick pairing instructions are also shown on the back
of ComPilot Air II.

J Start the pairing process on the phone within

1 minute according to the phone user guide.

J Your phone shows a list of found Bluetooth devices.

Select “Phonak ComPilot Air II” from this list and
enter code “0000” if prompted.

J ComPilot Air II requires access to your phone book.

When prompted accept the request.

J After successful pairing, the indicator light will stop

rapidly blinking blue.

For more information about Bluetooth pairing

instructions specic to some of the most popular
phone manufacturers, go to:
http://www.phonak-us.com/compilotair

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4.3 Connecting to your phone

Wear your hearing aids and clip ComPilot Air II securely
to your clothing within 40 cm (16") distance of your
hearing aids and switch them on (see chapter 3.4).
After your phone has been paired to ComPilot Air II,
they will automatically connect to each other.
If they do not connect automatically, go to your
phone’s Bluetooth menu and select ComPilot Air II
from the list.

Please consult your phone’s user guide when a
manual connection is necessary.

Conrmation of a successful connection is displayed
on ComPilot Air II by the indicator light blinking blue.

Call

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The connection will be maintained as long as the

devices remain on and within range.

ComPilot Air II can connect to two phones at the

same time but only one call at a time is possible.

When pairing to a phone we recommend disabling

the phone key tones and SMS alerts.

4.4 Making a call

Enter the phone number using the phone
keypad and press the dialing button.

You will hear the dial tone through
your hearing aid.

Speak into ComPilot Air II – not
into the phone – when the
call is in progress.

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4.5 Accepting a call

When a call is received on your phone:
J ComPilot Air II indicator light will show a solid

blue light.

J It will take about 2 seconds before you hear the

ringtone through your hearing aids.

J Press the main button on your ComPilot

Air II once you hear the ringtone through your
hearing aids.

If a second call comes in on the same phone:

J Press the main button to accept.
J Press and hold the main button (2 sec) to reject.

An incoming call from a second paired phone will

be ignored during an active call.

“click”

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4.6 Ending a call

Press the main button to end the call.
You can also end a call on your phone instead of your
ComPilot Air II.

You will hear the previously active program or audio
source.

4.7 Advanced phone options

Rejecting a call

Press and hold the main button (2 sec) until the
ringtone stops. Using your phone to reject the call will
have the same eect.

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Setting your phone volume

Use your phone’s volume buttons to adjust the phone
volume to a comfortable level.

Surrounding sounds picked up by your hearing aids are
reduced according to the settings made by your hearing
care professional.

For an additional reduction of surrounding sounds:
J Press and hold the volume down button 2 sec for

more reduction.

J Press and hold the volume up button 2 sec to

return to the default reduction.

Disabling unwanted alerts

Some phones are congured to play key-press tones,
SMS announcements and conrmation beeps.

You are able to hear these alerts in your hearing aids.

If this is distracting, refer to your phone user guide for
information about disabling these alerts.