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PHOENIX SCOOTER
S350 1 0 / S350 1 5
OWNER’S MANUAL
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1. PREFACE AND
INTRODUCTION ……..……………………………………
3
2. SAFETY NOTICE…………………………………………………………...….
2.1 Before driving
2.2 While driving
2.3 Labeling
2.4 EMI
4
3.
4.
PARTS INTRODUCTION……………..……………….. …………………….
OPERATION…………………………………………………………………....
4.1 Control panel
4.2 How to operate your scooter
4.3 How to set to freewheel mode
9
10
5. DRIVING ON THE ROAD…………………………………………………….. 15
6. BATTERY CHARGING AND
CARE……………………………………….....
6.1 Charging the battery
6.2 Battery
6.3 Replacing batteries
16
7.
INSPECTION AND MAINTE NANCE……………………………………..…
7.1 Inspection
7.2 Regular checking record
7.3 Battery and tire
7.4 Storage
7.5 Moving about
7.6 Disassembly
7.7 Assembly
20
8. TROUBLESHOOTING ……………………………..……………..………… 25
9. SPECIFICATION …………….………………………………………..……… 26
10. WARRANTY…………………………………………………………………..... 27
TABLE OF CONTENTS
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Please carefully read this owner’s manual before using the vehicle. Improper use of the
vehicle could result in harm, injury or tra ffic accidents. To ensure that you get the most
your scooter, please read this owner’s manual before using.
This owner’s manual includes operation instructions for every aspect of the vehicle,
assembly instructions, as well as instructions for how to deal with possible accidents.
The symbols used in this manual are explained overleaf:
Wa rning
Improper usage could result in serious injury or death
Attention
Improper usage could lead to injury and/or damage to your
scooter.
Suggestion
Follow these instructions to keep your vehi cle in a good operating
order.
This manual includes a copy of repair and maintenance record chart and warranty
information. Please keep it in a safe place or in the scooter.
If someone else uses the scooter, please ma ke sure that you provide him or her wit h
this owner’s handbook for his or her consideration.
As designs change some illustrations a nd pictures in the manual may not correspond
to the vehicle that you purchased. We reserve the right to make design modifications.
Our Scooters have been designed and manufactured to provide a comfortable and s ecure
yet affordable s olution for some mobility requirements.
1. P R E FA C E A N D I N TRO D UC TI O N
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2. SAFETY NOTICE
2. 1 BE FO R E D R IV IN G
The user needs to be familiar wi th the usage a nd operation of this vehicle be fore drivi ng.
Therefore, pleas e follow the c ommenda tions in this s a fety notic e .
The same traffic rules apply to the use of this vehicle as apply to pe destrians
For your safety, please follow and adhere to the same traffic laws as pedestrians.
Please do not drive your scooter after consuming alcohol or when you are tired.
Please be careful when driving your scooter in low light. It has not been designed for
use at night.
Be extremely cautions when driving you scooter in busy areas or in shopping malls.
Ride on the pavement, single carriage roads, or pedestrian areas only. Never ride on
motorways or dual carriageways.
Be aware of traffic when crossing or using roads.
Practice operating your vehicle
Before using the scooter in busy or potentially dangerous areas, familiarize yourself
with the operation of your scoote r. Please practice in a wide and open area like a park.
In order to avoid accidents with your scooter whilst driving, please bear in mind
driving motions, such as accelerating, stopping, turning, reversing, up-and down
ramps.
Please turn the speed dial to minimum value for your initial practice.
Be sure someone accompanies you for safety when driving on the roads for the first
time.
Only use higher speed setting when you are confident that you can easily operate
and control your scooter.
The Scooter is only to be used by one person at a time
Do not carry passengers on your scooter (including children)
Do not use this vehicle to carry or haul goods
The maximum weight that can be carried is 250lbs (115kg) (including occupant and
any goods). Refer to “MAX LOAD WEIGHT” in “9. SPECIFICATI ON”
Maximum loading weight for basket is 7 lb (3kg).
Please carry out daily inspections.
Refer to the section entitle d “ DAILY CHECKING”
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2. SAFETY NOTICE
2.2 WHILE DRIVING
Do not use your vehicle under the circumstances below.
On surfaces that are muddy, gravelly, bumpy, narrow, snowed over, icy, or canal
towpaths not guarded by any fence or hedge. Keep away from places where you
might get the wheels stuck.
Do not drive at night or when it is raining, snowing, misty, or wind y.
Do not drive your vehicle in an “S” pattern or make erratic turnings.
Do not take the scooter onto escalators.
UNDER NO CIRCUMSTANCES SHOULD THE SCOOTER BE USED AS A
SEAT IN A MOTOR VEHICLE (E.G. CARS, BUSES, TRAINS, ETC).
About Mobile Phones and other electrical equipment
Do not use a mobile phone or other wireless communication devices while driving.
Always switch off the scooter and remove the ignition key before using a mobile
phone.
Do not charge the mobile phone or any other electrical devices from your scooter’s
battery.
Automatic Power Shut Down
In order to avoid accidental battery run down, your scooter is equipped with an
automatic power shut down facility. If the scooter is switched on, after remaining
undisturbed for a period of thirty minutes it will automatically turn off. When this
situation occurs, s imply switch your scooter off and back on and it will be ready to use
once again.
Ramps, inclines and drops
Do not drive onto steep ramps greater than the specified gradient. Refer to the
section entitled “CLIMBING ANGLE” in “9. SPECIFICATION“
Always use a low speed setting when ascending or descending a gradient.
Do not drive on roads with large drops or potholes. Refer to the section entitled
“MAX. GROUND CLEARANCE” in “ 9. SPECIFICATI ON”.
Please slow down when driving on roads with inclines.
Do not make sudden turns when driving on gravel roads or ramps.
Always lean forward when climbing a s tee p gra die nt.
Do not travel on gradients exceeding those stated on the diagram overleaf.
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READ OWNER'S MANUAL
AND CHARGE BATTERY
BEFORE OPERATING
WARNING
Do not exceed recommended
inclines or weight limits.
scooter is motion.
Never attempt to adjust the tiller while the
tightened.
certain the tiller adjustment knob is fully
Before lifting or driving the scooter make
tiller adjustment knob.
Please hold the tiller before loosening the
WARNING
Always push DOWN FIRMLY for drive mode
Always pull UP FIRMLY for freewheel mode
OPERATION OF THE FREEWHEEL LEVER
seated on the scooter or on an incline!
Never operate the freewheel lever while
WARNING
WARNING
Separating Frame
Disconnect Before
2. SAFETY NOTICE
2.3 Labeling
Please carefully read all the labeling on the scooter before drive it. For your future
reminding, do not remove them .
WARNING:
Radio waves may affect scooter control.
Radio wave sources, such as radio stations, amateur radio (HAM) transmitters, two-way radios, and
cellular phones, can affect powered motorized scooters. Following the warning listed below should
reduce the chance of unintended brake release or powered scooter move ment which could result in
seriou s in ju ry. .
1. Do not turn ON hand-held personal communication devices, such as citizens band (CB) radios and
cellular phones, whil e the powered scooter is turned ON.
2.
Be aware of near by transmitters, such as radio or TV sta tions, and try to avoid coming close to
them.
3.
If unintended movement or brake release occurs, turn the p owered scooter OFF as soon as it is
safe.
4.
Be aware that adding accessories or components, or modifying the powered scooter, may make it
more susceptible to interference from radio wave sources. (Note: There is no easy way to evaluate
their effect on powered scoot er.)
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2. SAFETY NOTICE
2.4 EMI
This portion of the content will pro vide the user with basic information that desc ribes
the problems with EMI, known sources of EMI, protective measures either to lessen the
possibility or exposure or to minimize the degree of exposure, and suggested action
should unexpected or erratic movement occur.
Caution: It is very important that you read this information regarding the possible
effects of electromagnetic interference on your electric SCOOTER.
ELECTROMAGNETIC INTERFERENCE (EMI) FROM RADIO WAVE
SOURCES
Powered vehicle may be susceptible to electromagnetic interference (EMI), which is
interfering electromagnetic energy (EM) emitted from sources such as radio stations,
TV stations, amateur radio (HAM) transmitters, two-way radios, and mobile phones.
The interference (from radio wave sources) can cause the powered scooter to release its
brakes, move by itself, or move in unintended direction
s. It can also permanently
damage the powered scooter’s control system. The intensity of the interfering EM
energy can be measured in volts per meter (V/m). Each powered scooter can resist EMI
up to a certain intensity. This is called its “immunity level”. The higher the immunity
level, the greater the protection. At this time, current technology is capable of
achieving at least a 20 V/m immunity level, which would provide useful protection
from the more common sources of radiated EMI. This powered scooter model as
shipped, with no further modification, has an immunity level of 20 V/m without any
accessories.
There are a number of sources of relatively intense electromagnetic fields in the
everyday environment. Some of these sources are obvious and easy to avoid. Others
are not apparent and exposure is unavoidable. However, we believe that by following
the warning listed below, your risk to EMI will be minimized.
The sources of radiated EMI can be broadly classified into three types:
1. Hand-held portable transceivers ( transmitter -receivers with the antenna mounted
directly on the transmitting unit. Examples include: citizens band (CB) radios,
“ walkie talkie”, security, fi re, and police transceivers, cellular telephones and other
personal communication devices.
Note: Some mobile telephones and similar transmit signal while they are ON, even
when not being used;
2. Medium-range mobile transceivers, such as those used in police cars, fire trucks,
ambulances and taxis. These usually have the antenna mounted on the outside of the
scooter.
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2. SAFETY NOTICE
3.
Long-range transmit ters and transceivers , such as commercial broadcast trans mitter
(radio and TV broadcast antenna towers) and amateur (HAM) radios.
Note: Other types of hand-held devices, such as cordless phones, laptop computers,
AM/FM radios, TV sets, CD player, and cassette players, and small
appliances, such as electric shavers and hair dryers, so far as we kno w, are not
likely to cause EMI problems to your powered scooter.
POWERED VEHICLE ELECT ROMAGNETIC INTERFERENCE ( EMI)
Because EM energy rapidly becomes more intense as one moves closer to the
transmitting antenna (source), the EM fields from hand-held radio wave sources
(transceivers) are of special concern. It is possible to unintentionally bring high
levels of EM energy very close to the control system of power chair while using these
devices. This can affect powered vehicle movement and braking. Therefore, the
warnings listed below are recommended to prevent possible interference with the
control system of the powered scooter.
WARNINGS
Electromagnetic interference (EMI) from sources such as radio and TV stations,
amateur radio (HAM) transmitters, two-way radios, and mobile phones can affect
powered scooter and motorized scooter. Following the warnings listed below should
reduce the chance of unintended brake release or powered scooter movement which
could result in serious injury.
1. Do not operate hand-held transceivers-receivers), such as citizens band (CB)
radios, or turn ON personal communication devices, such as cellular phones,
while the powered vehicle is turned ON;
2. Be aware of nearby trans mitte rs , s uc h a s radio or T V stations , a nd try to a void
coming close to them;
3. If unintended movement or brake release occurs, turn the powered vehicle OFF as
soon as it is safe;
4. Be aware that adding accessories or components, or modifying the powered
vehicle, may make it more susceptible to EMI (Note: There is no easy way to
evaluate their effect on the overall immunity of the powered scooter).
5. Report all incidents of unintended movement or brake release to the powered
scooter manufacturer, and note whether there is a source of EMI nearby,
IMPORTANT INFORM ATION
1. 20 Vo lts per mete r ( V/m) is a generally achievable a nd us eful immunity level against
EMI ( the higher the level, the grea te r the protection);
2. This product has an immunity level of 20 V /m without any accessories and connected
to it.
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3. PARTS INTRODUCTION
PARTS DESCRIPTION
1. Control panel 2. Basket 3. Charger Socket
4. Tiller Adjustment Knob 5. Seat 6. Seat Rotation Lever
7. Battery Pack 8. Freewheel Lever 9. Anti-tip wheels
10. Seat Post Knob 11. Seat Height Adjustment Pin
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4. OPER ATION
4.1 CONTROL PANEL
1.
Speed Dial 2. Horn Button
3. Battery Indicator 4. Power Switch
5. Power Eye
4.2 HOW TO OPERATE YOUR SCOOTER
Power switch
To switch the power on , turn the key
clockwise in the ignition. The power eye s hould illuminate.
To switch the power off, turn the key counter-clockwise. The power eye should
switch off and the key can be removed if required.
Speed Dial
Turn the speed dial to determine the ma ximum
speed of the scooter. Turn the dial clockwise
to increase the speed setting and turn the dial
counter-clockwise to dec rea s e the speed s etting
Moving and Braking
Push the right-hand side s peed control lever forwards with your right thumb and the
scooter will move forward.
Push the left-hand side speed control lever forwards with your left thumb and the
scooter will move backward.
To brake , release the speed control lever which will return to neutral and activate
the electromagnetic brake au tomatically .This will bring the s coote r to a prompt
stop.
The speed control lever allows you to control the speed of the scooter up to a
maximum speed de termined by the Spe ed Dial .The fu rther the speed control leve r
is deflected, the fa s te r the s c ooter will go.
Horn Button
Press the horn button to sound the horn. Release the button to stop the horn.
Braking
Electro-magnetic brake: Release the speed control lever completely, and the
electromagnetic bra ke will be a ctiva te d automa tic ally, and the scooter will stop.
Slowest setting
Fastest setting
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4. OPERATION
Wa r n in g
When on a gradient NEVER set the vehicle to the freewheel mode. The electromagnetic
brakes will not be applied. This may re s ult in injury or da mage.
Seat
The seat can be rotated and locked in position at 45 degrees intervals.
Push the seat adjustment lever forward and swivel the seat.
Releas e the leve r, and then continue swive ling the seat until it locks in pos ition.
Attention
Return the seat to the forward position before driving.
Battery indicator
The battery indicator on the tiller console use s
a color code to indicate the approximate power
remaining in your batteries. Green indicates
(40~100%) capacity, yellow a draining charge(10
30%),and red indicates that an immediate
recharge is necessary.
The remaining power suggested by the battery
indicator will vary by the actual driving time
incurred and how you drive. Repeated starting,
stopping, climbing will consume the power
more quickly.
Main Circuit Breaker (Reset Button)
When the voltage in your scooter’s batteri es becomes low or
the scooter is heavily strained because of excessive loads or
steep inclines , the main circuit breaker ma y tip to protect the
motor and electronics from damage.
The main circuit breaker rest button pops out when the
breaker trips.
When the breaker trips , the entire electrical system of your
scooter shuts down.
Allow a minute or two for your scooter’s electronics to “rest”.
Push in the reset button to rese t the main circuit bre a ker.
4. OPER ATION
RED
YELLOW
GREEN
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Suggestion
1. You should recharge the batteries after each time the vehicle is used to ensure
maximum range. The batteries should be charged up at least once a week even if the
scooter is not used.
2.
After charging or replacing a new battery, drive the vehicle for 2-3 minutes to make
sure the battery capa c ity is s ufficie nt.
3.
In wintertime, the battery may respond more slowly and the battery range may be
reduced.
4. When driving on a gradient, the battery indicator light migh t move up and down. This
is a normal phenomenon so please do not worry.
5. Even if the battery is used properly, it is natural for the battery’s capacity to reduce
with time, which results in reduced battery range compared to a brand new battery.
Therefore, when you find the battery’s range is about only 50 % of the range when the
batteries were new, it is time to replace the batteries. Please see your dealer about
replacement batteries. If you continue to use the old battery when it should be
replaced, it could lead to a rapid decline in performance.
6. The battery range will be reduced when dri ving frequen tly on a slope or rough terrain,
as this leads to greater consumption of power.
7. The batteries have a twelve-month warranty covering manufacturing defects. This
warranty does not cover faults due to incorrect battery recharging.
How to adjust the seat height
1. Remove the seat from your scooter.
2. Remove the pin lock from the lowe r seat post.
3. Adjust the upper seat post to the desired seat height.
4. Move the upper seat post so that there is a hole to
insert the locking pin.
5. Insert the pin lock and replace seat replace seat.
Pin lock
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4. OPER ATION
4.3 How to set to freewheel mode
Fig 4.1 Fig 4.2
Engaged mode (Fig. 4.1): Push the lever completely and the scooter can be driven by
motor power.
Freewheel Mode (Fig 4.2)Pull the lever up and the scooter can be moved manually.
Wa r n in g
Never operate the freewheel lever while seated on the scooter or on an incline!
OPERATION OF THE FREEW HEE L LE V ER
Always pull UP FIRMLY f or freewheel mode
Always push DOWN FIRMLY for d riv e mode
Tiller Adjustment
The tiller can be adjusted in to many different positions to suit each driver.
1. Loosen the knob to adjust the tiller to positions you want. (Fig. 4. 3)
2. Once decide the position, tighten the knob to s e cu re the tiller.( Fig.4.4)
Fig. 4.3 Fig. 4.4
Lever
Lever
Adjustment
knob
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4. OPER ATION
Wa r n in g
Please hold the tiller before loosening t h e tille r a djus tme nt knob.
Before lifting or driving the scooter ma ke certain the tiller adjustme nt knob is full y
tightened.
Never attempt to adjust the tiller while the s coote r is motion.
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5. DRIVING ON THE ROAD
Starting and Driving
1.
Make sure the seat is installed properly.
2.
Make sure the tille r ha s be en secure d prope rly.
3.
Fold down the armrests so you can rest your arms on them.
4.
Turn the power switch to “ON”.
5. Check battery indicator to see whether there is enough power for your journe y. If you
have any doubt about the remaining power, please recharge the batteries before
departure.
6. Set the speed dial to a position you feel safe and comfortable with.
7. Check the forward/reverse speed lever works correctly.
8. Make sure the electromagnetic brake works correctly.
9. Before driving, ens ure it is s a fe to do in the environment around you.
Attention
1.
Do not push both RH & LH sides of the speed control lever simultaneously. This
might leave you unable to control your scoote r.
2. Do not turn the power switch to OFF while driving a s this will lead to an emergency
stop and possible risk of accident and injury.
3. Do not set to the highest speeds whilst driving indoors.
4. Do not adjust the speed dial whilst driving, a sudden change in speed may cause
danger to you and others, and may cause damage to your scooter.
5. Do not place magnetic devices near the area of the operation handle as this could
affect the safe operation of your scoote r. The scooter controller is located under the
foot way.
6. Do be careful whilst driving in heavy traffic or crowded areas.
7. Whilst reversing the vehicle, beware of people or objects behind you.
Stopping
1. Release the speed control lever completely. The vehicle will naturally brake and stop.
2. Turn the power off. Then pull out the key.
Attention
1. The stopping distance will vary wit h your forward / reverse spe ed. Therefore please
begin braking as early as you can.
2. When parking your scooter, be sure to pa rk on flat ground and then turn the power to
“OFF” before you dismount.
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6. BATTERY CHARGING AND CARE
6.1 CHARGING THE BATTERY
Method 1: On boar d Char ging (see photogr aph ove rle af)
Follow the procedure below step by step:
1.
Turn the power switch to (OFF )
2.
Plug the charger’s power cord into the mains.
3. Open the charging socket cap on the rear shroud. Then connect
the charger’s round plug to the charging socket.
4. Switch on the charger.
5. Both the charger’s red and ora nge L ED wil l be lit when
beginning charging. The charging duration is about 6 hours. To
ensure optimum performance a 10-hour charge is reco mmende d.
6. Both the charger’s LED wil l be lit during the charging process.
The orange LED will turn green when charging is
complete.
7. Turn off the charger, disconnect the power cord and the round
plug from charger socket on the scooter.
Method 2 Off-board Chargin g (see photo graph overleaf)
1. Turn the power switch to (OFF)
2. Remove the battery pack by opening the battery
compartment and lifting out the battery pack by the handle.
3. Plug the charger’s power cord into the mains.
4. Plug the charger’s round plug into the charging socket of
the battery pack.
5. Switch on the charger.
6. Both the charger’s red and orange LED will be lit when
beginning charging. The charging duration is about 6 hours.
To ensure optimum pe rformance a 10-hou r c ha rge is
recommended.
7. Both the charger’s LED will be lit durin g the c ha rging proce s s .
The orange LED will turn green whe n ch arging is complete.
8. Turn off the charger, disconnect the power cord and the round
plug from charger socket on the battery pack.
Attention
While returning the battery pack to the battery pack cavity of shroud, beware of finger
or hands.
Charger socket
Power Pack
Charger
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6. BATTERY CHARGING AND CARE
Charging Hours
The charging duration is about 6 hours. To ensure optimum performance a 10-hour
charge is recommended. But we do not recommend a charging more than 24
consecutive hours.
Batteries (Inside the Pack)
1. The S35010 / S35015 is powered by two sealed lead-acid deep-cycle batteries.
2. The batteries supplied with the scooter are 12 V 12ah batteries.
3. Size : 5.94” x 3.89” x 3.74” (Width x Height x Thickness)
(151mm99mm95mm)
Warning
Keep away from flammable objects while charging as it may lead to fire or explosion
of battery.
Do not smoke while charging as the battery may release hydrogen gas. Always charge
your battery in a well-ventilated space.
Never connect or disconnect the plug or cord with wet hands while charging. Do not
connect or disconnect the plug or cord when they are wet, it may lead to electric
shock.
Attention - Please follow the rules belo w to avoid accidents while charging.
Please use the Drive charger only, and recharge the battery to its full capacity every
time. You may damage the battery and s cooter if you use a charger, which is not to
the correct specification.
Please charge in a well-ventilated space where it is not directly exposed to the
sunlight. Do not charge in surroundings where it is humid or under rainfall and
morning dews.
Do not charge in temperatures less than 14°F (-10°C) or higher than 122°F (50°C)
as the charger may not work well and the batteries may become damage d.
6.2 BATTE RY
Do not expose the battery to tem peratures below 50°F (10°C) or above 122°F (50 °C)
when charging or storing the vehicle. Under the above temperature range can cause the
battery either to freeze or over heat. This will damage the batteries and shorten their
life.
These batterie s a re ma intena nc e fre e and the re is no ne e d to re fill with water.
You are required to recharge the batteries on a regular basis. Even if the scooter is
stood idle, you should charge the batteries at least once a week.
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6. BATTERY CHARGING AND CARE
The batteries carry a six-month manufacturer's warranty. This warranty only covers
issues relating to ma nufacturi ng faults, and not faults relating to fail ure to re cha rge the
batteries as instructed above.
Suggestion – How to maximize you r batteries efficiency and service life
1.
Fully recharge your new ba tte ry before its first time us e .
2.
Be sure to charge the battery full y every time. The battery life will be seriously
shortened or decayed if the battery is repeatedly used without being fully
charged.
3. Always complete the charging until the orange LED light turns green. NEVER
stop charging before it is co mplete .
4. Keep your batteries fully charged whenever possible.
5. If you do not use your scooter for a long time, it should be charged at least every
week to keep the battery in a fully us a ble condition.
6. The ambient tempe rature will affe ct charging time. Charging time will be longe r
in the winter.
7. After charging, do not leave the charger socket plugged in to the scooter, as this
will cause a power drain on the s coote r and te mporarily reduce its range.
Cleaning the battery
If the batteries are contaminated by wate r, battery acid, dust or other substances, they
will discharge quickl y. The batteries supplied with the scoote r are sealed and as such
are maintenance free with no risk of battery leakage. Please follow the steps below to
clean the battery.
1. Turn the scooter power switch to OFF.
2. Follow the procedure in the next section “Replacing the Batteries”.
3. Use a clean cloth to wipe off the soiled area.
4. Take out the battery.
5. Clean the battery with a clean cloth. If the terminal is covered by white powder, please
wipe it clean using warm water.
6.3 REPLACING B ATTERIES
Batteries replacement
Follow the procedure below step by step to replace the batteries:
1. Remove the ba tte ry pac k from the s cooter.
2. Open the batte ry pa ck then disconnect the cables from the four ba ttery terminals .
3. Remove the ba tte ries from the ba ttery pack.
4. Place new batteries inside the pack.
5. Connect the red cable to the positive (+) battery terminal and black cable to the
negative (-) on the oth er battery.
6. Connect up the fused cable between the two batteries and close the battery pack..
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6. BATTERY CHARGING AND CARE
Warning
1. The wiring system and charger are well situated in the battery pack while being
assembled in plant. Do not attempt to re-locate the wiring system by yourself.
The improper layout of wiring system may result in the wires pinched by battery
box, which might result in the electronic system failure.
2. Be sure the battery wires are connected to their right batte ry terminal.
Suggestions
If necessary, ask for help from your dealer for advice about maintaining and
replacing the battery.
Suggestions
1. Make s ure the te rminals a re installed properly and put the cover back on.
2. Do not use the battery to charge telecom equipment or other items.
3. Battery e fficiency will vary with outside conditions; the driving distances will
be shorter in the winte r. If the vehicle is not used for a long time, ple ase cha rge
the battery at least every week.
4. Replace both batteries together.
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7. INSPECTION AND MAINTENANCE
7.1 INSPECTION
• Clean the scooter with a damp cloth and dust down approximately once a week to
preserve the appearance of the scooter.
• Adjus t the tiller height and return to the original position and s wivel the seat once a
week to ensure the parts adjust and remove smoothly and easily when required.
• C heck for signs of wear and tear on the tires and the upholstery on a regular basis.
• For optimum performance and to increase the lifespan of your scooter, it is
recommended that you have your scooter serviced once a year.
7.2 REGULAR CHECKING RECORD
To make sure your scooter is correctly serviced, take it to your dealer for regular
maintenance checks. This should be at six months intervals after an initial inspection
after one month. Your dealer may charge a fee for this. The checking record is shown
overleaf.
YEAR
1 2 3 4 YEAR 1 2 3 4
Service Dates Service Dates
Controller Upholstery
On/off switch Seat
Control Lever Back
Braking Armrests
Recharge point Electrics
Batteries Connections
condition
Levels Harness
Connections Test run
Discharge test Forwards
Wheels and Tires Reverse
Wear Emergency stop
Pressure Left turn
Bearings Right turn
Wheel nuts Slope test
Motors Over obstacles
Wiring List Items re paired
Noise
Connections
Brake
Brushes
Chassis
Condition
Steering
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7. INSPECTION AND MAINTENANCE
7.3 BATTERY, FUSE AND TIRE
Battery
Refer to the section entitled “6. BATTERY CHARGING AND CARE ”.
Fuse
If the battery cha rger is turned on a nd no L ED are lit, ch ec k the fus e .
Suggestion
Ask for help from your dealer to inspect or replace the fuse, since the tiller shroud has
to be removed first before you can replace the fuse.
Tires
The condition of the tires depe nds on how you drive a nd us e your s c ooter.
Please check the tread depth regula r.
Replace the tires when the tread depth is less than 0.5 mm.
Attention
1. When tread depth is below 0.5mm it can easily lead to vehicle slippage,
making braking distances longer. Therefore replace the tires as early as
possible when they are found to have insufficient tread depth.
2. The Phoenix scooter comes with solid tires so there is no need to check tire
pressure.
7.4 STORAGE
Make sure the scooter is stored under the following circumstances:
- Ensure the seat is set in the “Forwardposition
- Ensure the scooter is s witched off
- Ensure the charger is disconnected when not in use
Suggestion
Please store the scooter in a location where it is out of direct sunlight, rain, or dew.
When storing for a long time, please charge the battery to full power and then
disconnect the battery terminal. For details inquire to your dealer.
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7. INSPECTION AND MAINTENANCE
7.5 MOVING ABOUT
Switch off the power with power key before moving.
Always dismount from the scooter before moving.
Lift the scooter by the chassis, and not by the shroud.
Lifting the scooter by the bumper could cause damage
or injury.
For your safety, always ask for help if requi red. You will
need two people when moving or lifting the scooter whole.
If you are on your own, please disassembly the scooter
before lifting. Refe r to the s e ction be low.
7.6 DISASSEMBLING THE SCOOTER
The S35010 / S35015 can be disassembled into four pieces, the seat (weight 13.2 lb. /
6
kg), the front section (weight 29.5 lb. / 13.4 kg), the rear section (23.4 lb. / 10.6 kg)
and battery pack (weight 21.5 lb. / 9.8 kg), without any tools. Please follow the steps.
1. Push the Sea t Rota te Lever whils t pulling up on the seat to remove .
2. Loosen the seat post knob and remove the locking pin. Then remove the upper seat
post
3. Open the battery c ompa rt me nt lid and lift out the battery pack.
4. Loosen the tiller ad jus tment knob and fold down the tiller a nd retighten knob.
5. Lock the front whe el a nd tille r by pulli ng the wheel lock catch down.
6. Push back on the s e at pos t to pivot the sc ooter’s rear section rearward until the rear
section is standing vertically on the rear bumpe r.
7. Unplug the electrical connector linking the front and rear sections .
8. Lift the front section up until the lower pegs are longer in contact with the curved
locking brackets on the rear section.
S35010 / S35015
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7. INSPECTION AND MAINTENANCE
Warning
Always unplug the rear section electrical connector before separating the two
sections.
7.7 ASSEMBLING THE SCOOTER
Knob lock
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24
Suggestion
The assembly process is essentially the disassembly process in reverse. First study the
text and photographs in the disassembly procedure before re-assembl ing the sc ooter.
7. INSPECTION AND MAINTENANCE
1. Position the front and rear sections of S35010 / S35015.
2. Align the lower curved locking brackets of the front section with
the corresponding pegs on the front of the rear section.
3. Plug in electrical connector to connect the front and rear sections.
4. Holding the lower seat post, slowly pivot the rear section forward until
the curved locking brackets are fully connected on to the top rear pegs.
5. Loosen tiller adjustment knob, raise the tiller to the des ired position, and then tighte n
the tiller adjustment knob.
6. Reinstall the upper seat post at the desired height. Secure with the locking pin and
tighten the seat post knob.
7. Reinstall the batteries by lowering it in to place.
8. Replace the seat and rotate it until it loc ks into its c orre ct pos ition.
Warning
After assembling the Phoenix, ma ke absol utely certain the tiller adjus tment knob is f ully
tightened.
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8. TROUBLESHOOTING
TROUBLE SHOOTING
If you have trouble with your scooter, you can inspect the following before taking you
scooter to the dealer.
If you cannot solve the problem, contact your dealer for assistance.
Problem Symptom Remedy
The scooter will not
switch on
• Batteries not connected
• Rear and frond sections
not connected
• Circuit breaker has
tripped
• Check batteries are
connected
• Check connection on
front – to - rear loom
• Push circuit breaker
button to rest
The scooter switch on
but will not run
• Flat batteries
• Charger plugged in
• Motor in freewheel
mode
• Check battery power
• Unplug charger
• Re-engage the freewheel
lever
Scooter appears slow • Flat batteries
• Speed setting slow
• Check battery power and
/or recharge
• Check the speed dial is
not set at low
The seat moves
whilst in use
• Seat note locked in
position
• Slowly rotate the seat
until it drops in to place
and is secure
The tiller appears
loose
• Tiller adjustment knob
loose
• Tighten the tiller
adjustment knob
Involuntary horn
sounds
• There is fault on the
scooter
• Ensure the control lever
is released and switch
the scooter on and off
recharge batteries
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9. SPECIFICATION
SPECIFICATIONS
Model S35010 S35015
Dimension (L x W x H mm)
(L x W x H inch)
37.8” x 18.9” x 34.6”
960 x 480 x 880 mm
87.6 lb / 39.8 kg We igh t W/I battery
W/O battery
66 lb / 30 kg
Battery 12V 12 Ah x 2
Charger 24V 2A
Front Tire 200 x 50 solid
Rear Tire 200 x 50 solid
Driving System Direct rear wheels (with differential gear)
Brake System Electromagnetic brake
Control Method By speed control lever
Top Speed 4 mph / 6.4km/hr
Climbing angle 6- 8
Cruising range (see note) 10 miles / 16 km
Max. User weight 250 lbs / 115 kg
Remark: The man ufacturer reserves the right to modify the specification if necessary. The
final specification is subject to the individual scooter you purchase from your dealer.
Note:
Maximum driving distance is based on an ambient temperature of 68°F, a 165 lb. driver
and a brand new fully charged battery by a constant driving speed at 3.5 mph with 70%
battery power discharged.
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10. WARRANTY
WARRANTY
There is a comprehensive twelve-month warranty from the date on which your new scooter
is delivered. The warranty covers the scooter for repairs or replacement during this period.
For more detail
, p
lease see the Warranty Conditions below.
Warranty Conditions:
1. Any work or replacement part installation must be carried out by an authorized dealer / service agent.
2. To apply the warranty should your scooter require attention please contact the designated service agent listed below.
3. S hould any p art of the s cooter requ ire r epair or full or part r eplace ment, as a result of a man ufacturi ng o r mater ial defect within
twelve months of receiving the scooter, the work will be carried out free of charge.
Note: The guarantee is not transferable
4. Any repaired or replaced parts will be covered by this warranty for the balance of the warranty period on the scooter.
5. Parts replaced after the original warranty has expired will by covered by a three months warranty.
6. Cons umable i tems sup plied will n ot gener ally be cov ered dur ing the no rmal warr anty peri od unless such ite ms requir e repair o r
replace m ent cle a rly as a dir ec t res ult of a manu fac t ur i ng or m aterial def ec t .
Such items inc l ud e ( am on g ot her s ): upholstery, tires and ba tteries .
7. The above warranty conditions apply to brand new scooters purchased at the full retail price. If you are unsure whether your scooter
is covered, check with the service agent.
8. Under normal circumstances, no responsibility will be accepted where the scooter has failed as a direct result of:
a) The scooter part not having been maintained in accordance with the manufacturer’s recommendations.
b) Failure to use the manufacturer’s specified parts
c) The scooter or part having been damaged due to neglect, accident or improper use
d) The sco oter or part h aving b een a ltered fr om the manuf actur er’s sp ecifica tions or repai rs hav ing be en atte mpte d before t he
service agent is notified
Please note your local service agent’s contact details in the box below. In the event of your scooter requiring attention, contact them and
give all relevant details so they can act quickly.
The manufacturer reserves the right to alter without notices any weights, measurements or other technical data shown in this manual. All
figures, measurements and capacities shown in this manual are approximate and do not constitute specifications.
Drive’s authorized Service Agent
Name
Address
Tel
Postcode
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10. WARRANTY
10.1 VIN (VEHICLE INDIFICATION NUMBER)
To ensure the correct after sales service and warranty service
support , please write down the vehicle identification number
that is stuck on the back right-hand side of the frame.
………………………………………………………………………………………………………………………………
Warranty Application Form
Name
Sex Male Female
Date of Birth
Year Month Day
Address
Model S35010 S35015
Scooter VIN:
VIN
Motor Serial No: Key #
Date of Purchase
Year Month Day
Purchaser Signature
Model S35010 / S35015
VIN
Motor serial # Key #
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Drive Medical Design & Manufacturing
99 Seaview Boulevard
Port Was hington, NY
Tel: (516) 998-4600
Fax: (516) 566-2043
www.drivemedical.com
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