Philips AVENT SCD520, 955019, SCD520/00, G1331 Troubleshooting Manual

TROUBLE SHOOTING GUIDE

Philips Avent SCD520/00 Monitor 955019

Supplier: Philips Avent
Product: DECT BABY MONITOR SCD520 DECT BABY MONITOR
SKU: 955019 (Philips Avent SKU - SCD520/00)
Style No: G1331

POWER / LINKING

1. Q: Why don’t both the power-on light of the baby unit and the LINK light of the parent unit come on
when I press the on/off buttons of the units?
A: Perhaps the battery pack of the parent unit is empty and the parent unit is not in the plugged-in
charger. Insert the small appliance plug into the charger, put the adapter of the charger in a wall socket
and place the parent unit in the charger. Then press the on/off button to establish connection with the
baby unit.
A: Perhaps the non-rechargeable batteries of the baby unit are empty and the baby unit is not
connected to an electrical outlet. Replace the non-rechargeable batteries or connect the baby unit to an
electrical outlet. Then press the on/off button to establish connection with the parent unit.
A: The baby unit and the parent unit may be out of range of each other. Move the parent unit closer to
the baby unit, but not closer than 3 feet/1meter. If the LINK light on the parent unit still does not start to
flash, use the reset function to reset the units to their default settings.

2. Q: Why does the LINK light on the parent unit light up red continuously and why is the message ‘Not
Linked’ shown on the display?
A: The baby unit and the parent unit are out of range of each other. Move the parent unit closer to the
baby unit. The baby unit may be switched off. Switch on the baby unit.

3. Q: Why does the battery light on the baby unit flash red?
A: The non-rechargeable batteries of the baby unit are running low. Replace the non-rechargeable
batteries or connect the baby unit to an electrical outlet.

4. Q: Why does the parent unit beep?
A: If the parent unit beeps while the LINK light lights up red continuously and the message ‘Not Linked’

is shown on the display, the connection with the baby unit is lost. Move the parent unit closer to the baby
unit.

A: If the parent unit beeps and the battery symbol on the display is empty, the rechargeable battery

pack of the parent unit is running low. Recharge the battery pack.

A: If you have switched off the volume while the sound alert is on, the parent unit beeps whenever the

fourth sound level light lights up because the baby unit has picked up a sound.

A: If you have set the room temperature range on the parent unit and the temperature alert is on, the

parent unit beeps when the temperature drops below the set level or below 57°F (14°C) or when the
temperature rises above the set level or above 86°F (30°C).

A: The baby unit may be switched off. Switch on the baby unit.

TROUBLE SHOOTING GUIDE

Philips Avent SCD520/00 Monitor 955019

SOUND

5. Q: Why does the appliance produce a high-pitched noise?

A: The units may be too close to each other. Make sure the parent unit and the baby unit are at least 3
feet/1 meter away from each other.
A: The volume of the parent unit may be set too high. Decrease the volume of the parent unit.

6. Q: Why don’t I hear a sound/ why can’t I hear my baby cry?

A: The volume of the parent unit may be set too low or may be switched off. Increase the volume of the
parent unit.
A: The microphone sensitivity level of the baby unit may be set too low. Set the microphone sensitivity
level to a higher level in the menu of the parent unit.
A: The baby unit and the parent unit may be out of range of each other. Reduce the distance between
the units.

7. Q: Why does the parent unit react too quickly to other sounds?

A: The baby unit also picks up other sounds than those of your baby. Move the baby unit closer to the
baby (but observe the minimum distance of 3 feet/1 meter).
A: The microphone sensitivity level of the baby unit may be set too high. Decrease the microphone
sensitivity level in the menu of the parent unit.

8. Q: Why does the parent unit react slowly to the baby’s crying?

A: The microphone sensitivity level of the baby unit may be set too low. Increase the microphone
sensitivity level in the menu of the parent unit.

BATTERIES / CHARGING

9. Q: Why do the non-rechargeable batteries of the baby unit run low quickly?

A: The microphone sensitivity level of the baby unit may be set too high, which causes the baby unit to
transmit more often. Decrease the microphone sensitivity level in the menu of the parent unit.
A: The volume on the baby unit may be set too high, which causes the baby unit to consume a lot of
energy. Decrease the volume of the baby unit.
A: You may have set a maximum room temperature that is lower than the actual room temperature or a
minimum room temperature that is higher than the actual room temperature. The baby unit continues to
send data to the parent unit and therefore uses more power. This causes the non-rechargeable batteries
of the baby unit to run low quickly.
A: Perhaps you have switched on the nightlight. If you want to use the nightlight, we advise you to run
the baby unit on electrical power.

10. Q: Why does the charging time of the parent unit exceed 8 hours?

A: The parent unit may be switched on during charging; however this will lengthen the charging time.
To shorten the charging time, switch off the parent unit during charging.

11. Q: The specified operating range of the baby monitor is 330 meters/1000 feet. Why does my baby

monitor manage a much smaller distance than that?
A: The specified range is only valid outdoors in open air. Inside your house, the operating range is
limited by the number and type of walls and/or ceilings in between. Inside the house, the operating range
is up to 50 meters/150 feet.

12. Q: Why is the connection lost every now and then? Why are there sound interruptions?

A: The baby unit and the parent unit are probably close to the outer limits of the operating range. Try
a different location or decrease the distance between the units. Please note that it takes about 30
seconds each time before a connection between the units is established.

13. Q: What happens during a power failure?