Philips Consumer Communications
PHILIPS
CUSTOMER SERVICES
Author : Fabrice TANT
Approval : Jean Pierre HOLLANDE
Operational manager
SERVICE REPAIR SUPPORT
PROCEDURE
PCC/VY/691/E/XENIUMDB989LVL1/0025/MLD/MLD
Revision : 2
Date : 19/06/2000
Page 1 out of 24
SERVICE MANUAL
Repair for Cellular Telephone
XENIUM DUAL BAND
LEVEL 1
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PCC/VY/691/E/XENIUM989/0025/MLD/MLD
Philips Consumer Communications
PHILIPS
CUSTOMER SERVICES
Author : Fabrice TANT
Approval : Jean Pierre HOLLANDE
Operational manager
Last updates:
DATE MODIFICATION PAGE
19/06/2000 CREATION
SERVICE REPAIR SUPPORT
PROCEDURE
Service Manual
PCC/VY/691/E/XENIUMDB989LVL1/0025/MLD/MLD
Revision : 2
Date : 19/06/2000
Page 2 out of 24
Revision 2 : 26/07/2000 - Modification of components list Page 23
CONTENTS
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PCC/VY/691/E/XENIUM989/0025/MLD/MLD
Philips Consumer Communications
PHILIPS
CUSTOMER SERVICES
Author : Fabrice TANT
Approval : Jean Pierre HOLLANDE
Operational manager
1.0 PURPOSE--------------------------------------------------------------------------------------------------------------------------------------4
2.0 SCOPE------------------------------------------------------------------------------------------------------------------------------------------4
3.0 REFERENCE----------------------------------------------------------------------------------------------------------------------------------4
4.0 GLOSSARY/ACRONYM LIST-----------------------------------------------------------------------------------------------------------4
5.0 TEST EQUIPMENT AND TOOLS------------------------------------------------------------------------------------------------------4
6.0 TEST AND INSPECTION PLAN--------------------------------------------------------------------------------------------------------5
6.1 USER INTERFACE TEST................................................................................................................................................................5
6.2 RF TEST...................................................................................................................................................................................5
7.0 BEFORE STARTING-----------------------------------------------------------------------------------------------------------------------6
7.1 DESCRIPTION OF THE TRANSCEIVER................................................................................................................................................6
7.2 DESCRIPTION OF THE DISPLAY.......................................................................................................................................................7
7.3 USING THE CAROUSEL ...............................................................................................................................................................8
7.4 INSERTING THE MICRO-SIM CARD.............................................................................................................................................8
7.5 INSERTING ON THE BATTERY.........................................................................................................................................................9
7.6 REMOVING THE BATTERY..............................................................................................................................................................9
7.7 CHARGING THE BATTERY..............................................................................................................................................................9
8.0 TEST PROCEDURES---------------------------------------------------------------------------------------------------------------------10
8.1 INITIAL FUNCTIONAL CHECK FOR TCD989/J XENIUM..............................................................................................................10
8.2 RF TEST...............................................................................................................................................................................13
8.3 CHARGING IGN (IGNITION) – BATTERY......................................................................................................................................15
9.0 ASSEMBLY / DISMANTLEMENT PROCEDURES----------------------------------------------------------------------------15
9.1 DISMANTLEMENT......................................................................................................................................................................16
9.2 ASSEMBLY...............................................................................................................................................................................16
10.0 DEFAULTS SETTINGS-----------------------------------------------------------------------------------------------------------------16
10.1 RESET CUSTOMER PARAMETERS. ...............................................................................................................................................16
10.2 USE OF THE GSM STRING *#RSAV*# OR *#7728*#.............................................................................................................16
11.0 SOLUTIONS IN CASE OF PROBLEMS DURING THE TESTS-------------------------------------------------------------17
11.1 THE PHONE DOES NOT SWITCH ON..............................................................................................................................................17
11.2 CHARGE DOES NOT START OR NO DETECTION OF THE CHARGER.......................................................................................................17
11.3 THE DISPLAY SHOWS “NO SIM CARD. PLEASE INSERT YOUR SIM CARD.” OR “SIM FAILURE” .................................................17
11.4 DISPLAY PROBLEMS.................................................................................................................................................................18
11.5 BUZZER PROBLEMS..................................................................................................................................................................18
11.6 NO SOUND IN LOUDSPEAKER....................................................................................................................................................18
11.7 COMMUNICATION PROBLEMS.....................................................................................................................................................18
11.8 DEFECTIVE ANTENNA...............................................................................................................................................................18
11.9 KEYBOARD PROBLEMS.............................................................................................................................................................18
11.10 PROBLEMS TO SEND SMS MESSAGES.......................................................................................................................................18
12.0 RECOMMENDED PART LIST- TCD 989 XENIUM DB------------------------------------------------------------------------18
12.1 COMMON PARTS – OUT OF WARRANTY........................................................................................................................................18
SERVICE REPAIR SUPPORT
PROCEDURE
PCC/VY/691/E/XENIUMDB989LVL1/0025/MLD/MLD
Revision : 2
Date : 19/06/2000
Page 3 out of 24
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PCC/VY/691/E/XENIUM989/0025/MLD/MLD
Philips Consumer Communications
PHILIPS
CUSTOMER SERVICES
Author : Fabrice TANT
Approval : Jean Pierre HOLLANDE
Operational manager
SERVICE REPAIR SUPPORT
PROCEDURE
PCC/VY/691/E/XENIUMDB989LVL1/0025/MLD/MLD
Revision : 2
Date : 19/06/2000
Page 4 out of 24
1.0 PURPOSE
This document establishes the functional test and inspection procedures for the first level service repair of the
XENIUM DB transceiver
2.0 SCOPE
The test plan is applicable to all levels of service repair of the XENIUM DB transceiver
3.0 REFERENCE
4.0 GLOSSARY/ACRONYM LIST
Window or Bezzel Protective plastic over the LCD display
SW Software
PN Hardware Configuration of the Mobile
CN Matrix for Types of SW used on the different hardware
HW Hardware
ASC Authorized Service Center
NSC National Service Center
Test SIM Card Used for functionality of PHILIPS Mobiles
Test SIM Card “SP” SIM Card that is used to stimulate the user interface and allow radio tests
5.0 TEST EQUIPMENT AND TOOLS
Equipment / Tools
Production Test SIM Card - Part No. : 4311 255 00781
Test SIM Card “SP” - Part No. : 4311 255 00782
RF Cable - Part No. : 941-555-1 (AMP).
Digital Multimeter - Recommended Model : Fluke
Specification with current reading in mA.
Digital Radiocommunication Tester.
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PCC/VY/691/E/XENIUM989/0025/MLD/MLD
Philips Consumer Communications
PHILIPS
CUSTOMER SERVICES
Author : Fabrice TANT
Approval : Jean Pierre HOLLANDE
Operational manager
SERVICE REPAIR SUPPORT
PROCEDURE
6.0 TEST AND INSPECTION PLAN
The test plan is derived from the Product Test Reference for XENIUM DB.
6.1 User Interface Test
Use the Test SIM card “SP” / Production to test the transceiver as follows :
♦ On/off Button
♦ LCD Backlight
♦ Keyboard Test
♦ Buzzer Test
♦ Audio Test
♦ Antenna Test (levels 5 &10)
♦ LCD
♦ LED Test (On/Off)
♦ IMEI
♦ Tester Status/Eeprom Status
PCC/VY/691/E/XENIUMDB989LVL1/0025/MLD/MLD
Revision : 2
Date : 19/06/2000
Page 5 out of 24
With a fast charger connected with the PRODUCT’s bottom connector, check the full scrolling from one mode to the
next when charging IGN (Ignition)-Battery.
6.2 RF Test
The radio test must be performed with a Digital Radio Test Set connected to the mobile RF connector with the
specific RF cable
- 5 -
PCC/VY/691/E/XENIUM989/0025/MLD/MLD
Philips Consumer Communications
PHILIPS
CUSTOMER SERVICES
Author : Fabrice TANT
Approval : Jean Pierre HOLLANDE
Operational manager
SERVICE REPAIR SUPPORT
7.0 BEFORE STARTING
7.1 Description of the transceiver
PROCEDURE
PCC/VY/691/E/XENIUMDB989LVL1/0025/MLD/MLD
Revision : 2
Date : 19/06/2000
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PCC/VY/691/E/XENIUM989/0025/MLD/MLD
Philips Consumer Communications
PHILIPS
CUSTOMER SERVICES
Author : Fabrice TANT
Approval : Jean Pierre HOLLANDE
Operational manager
7.2 Description of the display
SERVICE REPAIR SUPPORT
PROCEDURE
Indicates the Network on which
your phone is registered.
Clock : Indicates an hour.
Reception quality : The more bars shown
the better the reception.
Indicates the date
PCC/VY/691/E/XENIUMDB989LVL1/0025/MLD/MLD
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Date : 19/06/2000
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Battery level : The bars indicate the battery level
(4 Bars means full, no bars means recharging is
needed.)
7.3 Using The Carousel
The carousel is a circular loop of icons displayed on the screen. These icons provide access to the different
menus and sub menus used to operate your phone.
7.4 Inserting the MICRO-SIM card
7.4.1 The mobile supports only the mini “plug-in” SIM card.
Push the metal retaining clip to the right and lift the cardholder. Slide in the SIM card between the retaining
clip and the plastic tongue with the cut corner of the card at the top left. Close the cardholder and push the
retaining clip to the left.
7.5 Inserting on the battery
7.5.1 Place the battery on the back of the phone (connectors downward, the top near the arrow inside the case).
7.5.2 Then push the battery into place in the direction of the antenna.
7.6 Removing the battery
7.6.1 Press the locking button located alongside the antenna while pushing the battery in the direction of the
7.6.2 Remove battery.
7.7 Charging the battery
arrow.
7.7.1 Plug the battery onto the transceiver
7.7.2 Plug the charger into the connector at the base of the transceiver.
7.7.3 Plug the transformer unit into the main AC power sockets.
7.7.4 The battery charge symbol indicates the state of the charge process :
• Bars moving - means the battery is being charged
• Steady - means the battery is fully charged
If the battery is totally discharged, the battery icon will show and start scrolling 2 to 3 minutes only after
connecting to the charger.
8.0 TEST PROCEDURES
8.1 Initial Functional check for TCD989/J XENIUM
8.1.1 Insert the Test Production Card into the SIM Reader at the back of the cellular phone and clip a charged battery on the phone.
8.1.2 Press the «ON» button for 2 seconds at least and the LCD will show a message which contains information of FA and 12NC. (see
8.1.3 Follow the instructions as mentioned below :
Step Procedure Observation
1 Press Key 1
Press Key 1 again
2 Press key 2
(Audio loop local effect)
Press key 2 again
3 Press key 3
Audio loop test (Speak to
Mic and listen echo from
Speaker)
Press key 3 again.
4 Press key 4 (LEDs Test)
Check for the Backlight
function in the same time.
Press key 4 again
Continue Buzzer signal
Left corner displays 1
00
"LocalEffect"
" XX XX “
Left corner displays 2
01
"AUDIO xx xx xx ”
"EEP x xx xx xx ”
Left corner displays 3
02
Red and green LED blinking
Left corner displays 4
03
5 Press Key 5
(Checkerboard test)
Checkerboard 1 pixel on
Press Key 5 again
6 Press Key 6
(Inverted Checkerboard)
Press Key 6 again
7 Press Key 7
Press key 7 again
8 Press key 8 (Eeprom
Status)
Press Key 8 again
9 Press Key 9 Product
information
Compare information with
label printed on back case
Left corner displays 5
04
Checkerboard 2 pixel on
Left corner displays 6
05
All pixels and hard icons on
Left corner displays 7
06
"EEPROM STAT” (Must be Good)
H-XXXX-XXXX (Eeprom Status)
L-XXXXXX-XX
SimLk XXXXX (Sim lock Status)
Left corner display 8
07
“PROD INFO”
“XXXXXXXXX” (Product 12NC)
“XXXXXXXX” (PN Number)
VY made in Le Mans
SA made in Singapore
EO made in Shenzhen
Press key 9 again
10 Press key 0
Press key 0 again
11 Press * (IMEI Test)
Compare IMEI with label
printed on back case
Press * again
Left corner displays 9
08
“ADC MEASURES”
“XXXX XXXX”
“XXXX XXXX”
Left corner displays 0
09
"IMEI TEST"
" XXXXXX/ 50 / XXXXXXX" for (TCD989/J)
06 made in Singapore
50 made in Le-Mans
69 made in China
Left corner displays *
12
12 Press # (FA Status)
"FA/12NC”
FA GOOD (Must be good) X
XXXXXXXXXXX (12NC)
Press # again
13 Press C
Press C again
14 Go to the UP with the
Scanswitch
(Melody Test)
Go to the UP again
15 Go to the DOWN with the
Scanswitch
(Memory Test)
Go to the DOWN again
16 Press the Scanswitch
Left corner displays #
13
Key without Test
Left corner displays C
14
User Melody
Left corner displays 0A
“MEMORY TEST”
“XXXXXXXX”
“XXXXXXXX”
“RAM OK”
Left corner displays 0B
“PAGE”
“SELECTION”
“XX”
Press the Scanswitch
17 Press Green button
Press Green button again
18 Press Red button
Press Red button again
8.1.4 If any of the step failed functional, refer to Chapter 10.
8.1.5 Perform visual check on battery connectors, car kit connectors and casing.
If corrosion or deform send to NSC for repair.
8.1.6 If the product is good, it is considered as a NFF product.
All the NFF products must be directly returned to the customer.
Left corner display OK
0E
“ MANUAL TEST”
“ GOOD “
Left corner displays
0F
“ MANUAL TEST”
“ BAD “
Left corner displays
10
8.2 RF TEST
8.2.1 The Test SIM Card “SP” must be inserted into the phone before starting the tests.
8.2.2 Set the equipment as shown on the picture in chapter 6.2.
8.2.3 Set in the offset field of the radio tester a – 0.3 dBm lose for GSM Test
8.2.4 The following operations must be done:
- Synchronization/Registration
- Call set up from the mobile
- Voice loopback ( to check the sound quality)
- Call release
- Call set up from tester
- Call release from tester
8.2.5 The following parameters must be checked in TCH loop mode :
Emission parameters :
- Power level
- RMS phase error
- Peak phase error
- Frequency error
- Power ramping
Reception parameters :
- Rx level
- Rx quality
- BER (Byte Error Rate)
- FER (Frequency Error Rate)
Generally the test sequences built inside the testers will be used to check the mobile. You must assess that the test
sequences limits comply with the standard specifications.
8.2.6 GSM Specification (900 Mhz)
Test Parameters Channel Level Standard Specification
EMISSION
Phase Error RMS 1, 62, 124 5, 10, 15 0 to 5 degrees
Phase Error Peak 1, 62, 124 5, 10, 15 -20 to +20 degrees
Frequency Error 1, 62, 124 5, 10, 15 -90 Hz to +90 Hz
Power Ramping 1, 62, 124 5, 10, 15 Mask
Modulation 1, 62, 124 5, 10, 15 Mask
Switching Transients 1, 62, 124 5, 10, 15 Mask
Power Reading
Output Power Average 1, 62, 124 Level 15 11.2 dBm to 14.8 dBm
1, 62, 124 Level 10 21.2 dBm to 24.8 dBm
1, 62, 124 Level 5 31 dBm to 34.1 dBm
RECEPTION
Rx Level 1, 62, 124 -83 dBm +/-2.5 dBm
Rx Level 1, 62, 124 -60 dBm +/-2.5 dBm
Rx Level 1, 62, 124 -40 dBm +/-2.5 dBm
TCH LOOP
SENSITIVITY
BER 1, 62, 124 -85 dBm 0%
FER 1, 62, 124 -85 dBm 0%
BER 1, 62, 124 -102 dBm < 2.44%
FER 1, 62, 124 -102 dBm 0%
BER 1, 62, 124 -103 dBm < 2.44%
FER 1, 62, 124 -103 dBm 0%
If a phone is out of the specifications, it must be sent to the Repair Center.
8.2.7 PCN Specification (1800 Mhz)
Test Parameters Channel level Standard Specification
EMMISSION
Phase error RMS 512, 635, 760,885 0,5,10 0 to 5 degree
Phase error Peak 0,5,10 -20 to +20 degree
Frequency Error 0,5,10 -180 Hz to + 180 Hz
Power Ramping 0,5,10 Mask
Modulation 0,5,10 Mask
Switching Transcients 0,5,10 Mask
Power reading
Output Power level 0 30 +/- 2 dbm
RECEPTION
Rx Level 512, 635, 760,885 -100dbm 8 to 13
Rx Qual -100dbm 0 to 1
Rx Level 512, 635, 760,885 -80dbm 28 to 33
Rx Qual -80dbm 0 to 1
Rx Level -60dbm 48 to 53
Rx Qual -60dbm 0 to 1
level 10 10 +/- 4.0 dbm
level 19 0 +/- 5.0 dbm
TCH LOOP
SENSITIVITY
BER at -85dbm 512,635,760,885 0%
FER at -85dbm 0%
BER at -103dbm 2.44%
FER at -103dbm 0%
If a phone is out of the specifications, it must be sent to the Repair Center.
8.3 Charging IGN (Ignition) – Battery
8.3.1 Plug the connector of the charger into the round socket set at the base of the transceiver.
The battery symbol should indicate the state of the charge process :
• Bars moving - means the battery is being charged.
• Steady - means the battery is fully charged.
If the battery is totally discharged, the battery icon will start scrolling 2 to 3 minutes only
after being connected to charger.
8.3.2 Remove the charger by unplugging the connector from the round socket at the base of the transceiver.
8.3.3 Remove the battery.
8.3.4 Lift the bottom left side of Production Test SIM Card with a tweezer.
8.3.5 Gently slide the card out away from the grooves of the Product
9.0 ASSEMBLY / DISMANTLEMENT PROCEDURES
During dismantlement and assembly operations, an antistatic bracelet must be used.
9.1 Dismantlement
9.1.1 Unscrew the ANTENNA
9.1.2 Take the product, remove BATTERY
9.1.3 Remove the SIM card
9.2 Assembly
9.2.1 Check the REAR HOUSING on the product
9.2.2 Check the LABEL on the back
9.2.3 Screw the ANTENNA
10.0DEFAULTS SETTINGS
10.1 Reset customer parameters.
To reset customer parameters, it must use a GSM String. This Gsm String is
*#RSAV*# or *#7728*#.
So, the defaults settings of the manufacturer are actived.
10.2 Use of the GSM string *#RSAV*# or *#7728*#.
Procedure to follow :
- Turn on the mobile (a SP SIM card is not necessary).
- Enter the Gsm String *#RSAV*# or *#7728*#.
- You can see “Reset” but the customer parameters are not reset yet.
- Turn off the mobile.
- When you will turn on, the defaults settings will be actived.
11.0SOLUTIONS IN CASE OF PROBLEMS DURING THE TESTS
If for any reasons the phone needs to be disassembled (on level 2 only) to fix a defect detected during the test
procedure, a complete functional test and a RF test must be done.
11.1 The phone does not switch on.
- Check the tactile feeling of the “ON/OFF” button.
- Remove the battery. Check that both the contacts of the phone and those of the battery are not damaged.
- Clean the contacts.
- Plug the battery again, making sure that it is securely fitted. Charge the mobile until the icon has stopped
flashing.
Then unplug from the charger and attempt to switch the mobile on.
If it still does not switch on, send the mobile for repair.
11.2 Charge does not start or no detection of the charger.
- Check the charger contacts for dust or missing pins.
- Check the mobile connector.
- Remove the battery. Check that both the contacts of the phone and those of the battery are not damaged.
- Check the charger individually with a reference mobile. If the charger works properly try to charge the
customer mobile with a reference battery.
If neither of the battery and the charger can be incriminated, send the mobile for repair.
11.3 The display shows “No SIM card. Please insert your SIM card.” or “SIM FAILURE”
- If the SIM card cannot be inserted, check for any foreign part and try to remove it.
- Check the SIM Card connector. All the contacts must be at the same level. Make sure that there is no dust
on the connector contacts and the SIM card contacts.
- If the test SIM card can be detected but the message “SIM Failure” remains on the customer’s card, his
card must be damaged. Ask him to contact his network operator.
Otherwise send the mobile for repair
11.4 Display problems
Contrast, icons and matrix of the display can be checked with the test SIM card by pressing keys ”5”, “6” and
“7” .
If everything works in test configuration it then means that a phone setting is disabled or does not suit well. It
can be solved in the phone menu.
Otherwise send the mobile for repair
11.5 Buzzer problems
Buzzer tone can be checked with the test SIM card by pressing key “1” and “2”.
- If it does not sound properly send the mobile for repair.
11.6 No sound in Loudspeaker
The sound from the loudspeaker can be checked with the test SIM card by pressing key “3”.
- Check the microphone and the earpiece, If the failure cannot be found out, send the mobile for repair.
11.7 Communication problems
- Sound quality can be checked in audio loop test (sound distortion, whistling, echo, …)
- If the mobile passes the radio tests successfully, we can assume that the phone works properly. The
customer must check the coverage area of his network operator or that he does not use the phone in a radio
shadow (outside the coverage area, in a tunnel or between tall buildings, …)
- If the mobile does not pass the radio tests, send the mobile for repair.
11.8 Defective antenna
- If the antenna is broken or curved => replace it
11.9 Keyboard problems
-The keyboard can be checked with the test SIM card.
- If a key or a row does not respond, check the keyboard.
11.10 Problems to send SMS messages
Check the Center number. It may be empty or wrong.
12.0RECOMMENDED PART LIST- TCD 989 XENIUM DB
12.1 Common parts – out of warranty
REFERENCE DESIGNATION POSITION
REPAIR LEVEL
4311 257 61141 Antenna ass’y X16 DB 0906 1
4311 258 72846 Battery Slim 800mAh (Li-on)
4311 258 75075 Vibra Battery (900 mAh Li-on)
3122 427 20946 Fast Charger Europe
3122 427 21206 Fast Charger UK
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1
1
1
ANNEXE 1
Each returned product must have an IRIS code to identify the failure.
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