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HD7812, HD7810
HD7811
HD7816, HD7814, HD7812, HD7811, HD7810
Coffee Machine
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ENGLISH
Introduction
With SENSEO\, you can enjoy a perfect cup of coffee
with a delicious crema layer whenever you feel like it.
Each cup is freshly brewed, so you’re always sure of a
pure and round taste. SENSEO\ combines a unique
brewing method from Philips with convenient coffee
pods from Douwe Egberts, available in different blends
of ne roast and ground coffee. Together they make sure
you only get the very best in avour and aroma from the
coffee.
The Douwe Egberts coffee in convenient SENSEO\
coffee pods and Philips’ unique new SENSEO\
brewing system are perfectly matched to ensure that the
best taste and aroma are extracted from the coffee.
To optimise the taste of the coffee, keep the following
aspects in mind:
Fresh water
Use fresh water every day. If you have not used the coffee
machine for three days, you have to ush it with fresh
water before you use it again (see section ‘Flushing’ in
chapter ‘Cleaning’).
Fresh coffee pods
Use the SENSEO\ coffee pods that have been specially
developed by Douwe Egberts for your SENSEO\ coffee
machine for a full, round taste. Douwe Egberts SENSEO\
coffee pods stay fresh longer if you close the package
with the keep-fresh seal after use or if you store them in
a storage container.
A clean machine
Clean and descale the Philips SENSEO\ coffee machine
regularly (see chapters ‘Cleaning’ and ‘Descaling’). Remove
used coffee pods after brewing. If a used pod has been
left in the coffee machine and you have not used the
machine for some time, ush the machine before you use
it again (see section ‘Flushing’ in chapter ‘Cleaning’).
General description (Fig. 1)
A Water reservoir
B Lid of water reservoir
C 1-cup pod holder °
D 2-cup pod holder °°
E Coffee spout
F Cover of coffee spout
G Drip tray
H Cup tray
I Water distribution disc
J Sealing ring
K Outow valve
L Indicator light
Important
Read these instructions for use carefully before you use
the machine and save them for future reference.
Check if the voltage indicated on the bottom of
the machine corresponds to the local mains voltage
before you connect the machine.
If the mains cord is damaged, it must be replaced
by Philips, a service centre authorised by Philips
or similarly qualied persons in order to avoid a
hazard.
To prevent unexpected contact with hot water,
always make sure the lid of the SENSEO\ machine
is properly locked before you start using the
machine.
Never put normal ground coffee or use torn pods
in the SENSEO\ machine, as this causes it to
become blocked.
Do not use the machine in combination with
a transformer, as this could cause hazardous
situations.
Put the machine on a at, stable surface. Never let
the machine operate unattended.
Do not use the machine at altitudes higher
than 2200 metres above sea level.
The machine does not work at temperatures below
10°C.
Flush the coffee machine with fresh water before
you use it for the rst time (see chapter ‘Preparing
the machine for use’). This causes the boiler to ll
with water, which is essential for the machine to
work properly.
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This appliance is not intended for use by persons
(including children) with reduced physical, sensory
or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a
person responsible for their safety.
Children should be supervised to ensure that they
do not play with the appliance.
Electromagnetic elds (EMF)
This Philips appliance complies with all standards
regarding electromagnetic elds (EMF). If handled
properly and in accordance with the instructions in this
instruction manual, the appliance is safe to use according
to scientic evidence available today.
Preparing the machine for use
You cannot brew coffee if you have not ushed the
SENSEO\ coffee machine rst!
The ushing cycle causes the boiler to ll with water.
After this, the coffee machine is ready for use.
Flush the machine in the following way:
1 Remove the water reservoir (Fig. 2).
2 Fill the water reservoir with cold water up to
the MAX indication and put it back onto the
machine. (Fig. 3)
3 Move the lever upwards to release the lid (Fig. 4).
4 Open the lid (Fig. 5).
5 Put the 1-cup pod holder ° or the 2-cup pod
holder °°in the machine without pod(s). (Fig. 6)
6 Close the lid and lock the lever (Fig. 7).
Note: Make sure you lock the lever properly. Push it down
until it snaps home with a click.
Note: Never ush the machine with the lid open. The lid
must be properly locked.
7 Put the plug in an earthed wall socket.
8 Put a bowl (with a capacity of at least 1500ml)
under the coffee spout to collect the water. (Fig. 8)
9 Press the on/off button I and subsequently press
the 1-cup button ° and the 2-cup button °°
briey at the same time. (Fig. 9)
The boiler lls itself with water from the water
reservoir. This takes some time (approx. 90 to 150
seconds). The machine switches off automatically
when the ushing cycle ends. During the ushing
cycle, the machine produces more noise than
during a regular brewing cycle.
Note: Before you use the machine for the rst time, clean
the coffee spout and the pod holders with hot water and
some washing-up liquid or in the dishwasher. Clean the
water reservoir thoroughly in hot water, if necessary with
some washing-up liquid.
Now your Philips SENSEO\ coffee machine is ready for
use.
Brewing coffee
1 Fill the water reservoir with cold water up to
the MAX indication and put it back onto the
machine. (Fig. 3)
Never pour milk, coffee, hot water or carbonated water
into the water reservoir.
° MIN: minimum amount of water required to
brew 1 cup of SENSEO\ coffee.
°° MIN: minimum amount of water required to
brew 2 cups of SENSEO\ coffee.
A full reservoir allows you to make SENSEO\ coffee
a number of times (up to
5 cups (HD7810, HD7812) or up to 10 cups
(HD7811). This makes it unnecessary to ll the
water reservoir each time you want to make a cup
of coffee.
2 Press the on/off button I. (Fig. 10)
The indicator light blinks while the water is heating up.
Heating up takes approx. 90 seconds.
The coffee machine is ready for use when the
indicator light burns continuously.
3 Move the lever upwards to release the lid (Fig. 11).
4 Open the lid.
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5 Place the appropriate pod holder in the machine.
Note: Make sure the pod holder is clean and the sieve in the
centre is not clogged, e.g. with loose coffee grounds.
If you want to make one cup of SENSEO
\
coffee,
use 1 coffee pod in combination with the 1-cup pod
holder ° and the 1-cup button °. (Fig. 12)
If you want to make two cups of SENSEO\ coffee,
use 2 coffee pods in combination with the deeper
2-cup pod holder °° and the 2-cup button
°°. (Fig. 13)
6 Place the SENSEO
\
coffee pod(s) properly in the
centre of the pod holder, with the convex side
pointing downwards.
Note:Use SENSEO\ coffee pods from Douwe Egberts
specially designed for your SENSEO\ coffee machine for a
full and round taste.
Place 1 SENSEO\ coffee pod in the 1-cup pod
holder °. (Fig. 14)
Place 2 SENSEO\ coffee pods in the 2-cup pod
holder °°. (Fig. 15)
Note: Make sure the coffee in the pod(s) is evenly distributed
and press the pod(s) lightly into the pod holder.
Note: Never put normal ground coffee or use torn pods in
the SENSEO\ machine, as this causes it to become blocked.
7 Close the lid and lock the lever (Fig. 7).
Always make sure the lid is properly locked. Push the
lever down until it snaps home with a click.
Never start brewing with the lid open. The lid must be
properly closed.
8 Place one cup or two cups under the spout
openings (Fig. 16).
The cups you use should have a capacity of at least
150ml. Do not use cups that are too large, as they cause
the coffee to get cold more quickly.
9 Press the button that indicates the number of cups
of SENSEO\ coffee you want to brew. (Fig. 17)
° for one cup
°° for two cups
The SENSEO\ coffee machine starts brewing.
The machine automatically supplies the optimal
amount of water.
You can interrupt the brewing process at any time
by pressing the on/off button I. If you switch the
machine back on after you have interrupted the
brewing process, the machine does not complete the
interrupted brewing cycle.
Do not remove the water reservoir during a brewing
cycle, as this causes the machine to draw in air. When
this happens, the next cup will only be partly lled.
Note: If you only get a small quantity of coffee or no coffee
at all out of the machine, you have not ushed the machine
properly before rst use. As a result, the boiler is not or not
completely lled. Flush the machine properly (see chapter
‘Preparing the machine for use’) before you brew another
cup of coffee.
10 After use, lift the pod holder out of the machine
and remove the coffee pod(s).
Be careful when you do this, for there may still be some
water/coffee on the coffee pod(s).
Tips
Rinse the pod holders and the coffee spout
regularly to make sure that the coffee always tastes
optimally.
The SENSEO\ coffee tastes best if you stir it
before you drink it.
If you intend to make another cup of SENSEO\
coffee later, just leave the coffee machine switched
on. The machine automatically switches itself off
after 1 hour. (Fig. 18)
Cleaning
Never immerse the SENSEO\ coffee machine in water.
Never clean the machine by ushing it with the lid open.
1 Always unplug the machine before you clean it.
2 Clean the outside of the machine with a moist
cloth.
3 Remove the coffee spout (Fig. 19).
You can disassemble the coffee spout for more
thorough cleaning. (Fig. 20)
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4 Clean the coffee spout, the pod holders and the
drip tray in hot water, if necessary with some
washing-up liquid, or in the dishwasher (Fig. 21).
5 Hold the cup tray in your hand while you clean it
with hot water, if necessary with some washing-up
liquid (Fig. 22).
You can also clean the cup tray in the dishwasher.
To clean the cup tray, always remove it from the
machine, as it might prove sharp when it is handled
incorrectly. Always handle it carefully.
6 Clean the pod holders in hot water, if necessary
with some washing-up liquid, or in the
dishwasher. (Fig. 23)
Make sure the sieve in the centre of the pod holder is not
clogged. If the sieve is clogged, unclog it by rinsing the pod
holder under a running tap. If necessary, use a washing-up
brush or a pin to unclog the sieve.
7 Clean the water reservoir in hot water, if necessary
with some washing-up liquid. (Fig. 24)
Note: You can remove the cover of the water reservoir
to clean the inside thoroughly.
Note: If you use a washing-up brush, be careful not to
damage the valve in the bottom of the water reservoir.
8 Rinse the parts with fresh water after cleaning and
put them back into the machine.
9 Clean the water distribution disc with a moist
cloth (Fig. 25).
Be careful when you do this. Make sure that the rubber
sealing ring does not get stuck under the edge of the
water distribution disc. If it does, the coffee machine starts
to leak!
Flushing
If you have not used the coffee machine for three days,
ush it with fresh water before you use it again.
Flush the machine in the following way:
1 Fill the water reservoir with cold water up to
the MAX indication and put it back onto the
machine. (Fig. 3)
2 Put the 1-cup pod holder ° or the 2-cup pod
holder °° in the machine without pod(s). (Fig. 6)
3 Put a bowl (with a capacity of at least 1500ml)
under the coffee spout to collect the water. (Fig. 8)
4 Press the on/off button I and subsequently press
the 1-cup button ° and the 2-cup button °°
briey at the same time. (Fig. 9)
The machine lls itself with water from the water
reservoir. This takes some time and you will probably not
notice that this happens. After a while, the machine starts
to ush and switches itself off after the ushing cycle.
Descaling
Regular descaling prolongs the life of the coffee machine
and guarantees optimal brewing results for a long time.
If you use the machine twice a day on average, you must
descale it once every 3 months.
1 Fill the water reservoir up to the MAX indication
with descaler and water according to the
instructions on the package of the descaler. Then
put the water reservoir back onto the coffee
machine. (Fig. 3)
Use a descaler based on citric acid.
2 Press on/off button I. (Fig. 10)
The machine is ready for use when the indicator light
burns continuously.
3 Place the 1-cup pod holder ° in the coffee
machine, preferably with a used coffee pod in it.
Close the lid and make sure it is properly locked.
We advise you to put a used coffee pod in the pod
holder when you descale the machine. This pod serves
as a ‘lter’ to prevent the sieve in the pod holder from
getting clogged with scale residues.
4 Put a bowl with a capacity of at least 1500ml under
the coffee spout to collect the mixture of descaler
and water. (Fig. 8)
5 Press the 2-cup button °° and let the machine
operate. Repeat this until the water reservoir is
empty. (Fig. 26)
Never descale the SENSEO
\
coffee machine with the
lid open. Make sure the lid is properly locked.
6 Repeat steps 1 to 5 with a new mixture of descaler
and water.
7 Rinse the water reservoir with fresh water to
remove descaler residues.
Flush the machine with fresh water at least 3 times
by repeating steps 1 to 5.
Do not rell the water reservoir with used hot
water.
8 Clean the pod holder after descaling to prevent the
sieve in the centre from getting clogged.
Frost-free storage
If the coffee machine has already been used and
therefore has been ushed with water, it may only be
used and stored in a frost-free place to prevent it from
becoming damaged.
Replacement
You can order all removable parts from your Philips
dealer or a Philips service centre.
Environment
Do not throw away the machine with the normal
household waste at the end of its life, but hand it in
at an ofcial collection point for recycling. By doing
this, you help to preserve the environment (Fig. 27).
Guarantee & service
If you need service or information or if you have a
problem, please consult the worldwide guarantee leaet
or visit our website at www.philips.com. You can also
contact the Philips Customer Care Centre in your
country; they will be happy to help you.
The telephone number or the United Kingdom is: 0845-
6010354.
You nd the telephone numbers for other countries in the
worldwide guarantee leaet. If there is no Customer Care
Centre in your country, turn to your local Philips dealer
or contact the Service Department of Philips Domestic
Appliances and Personal Care BV. You nd their address
and fax number in the worldwide guarantee leaet.
The purchase of the Philips SENSEO\ coffee machine
does not exhaust any of the rights of Sara Lee/Douwe
Egberts or Philips under any of their patents nor does it
confer upon the purchaser a licence under these patents.
Troubleshooting
If you have a problem, you may nd the solution in the
table below. If the table does not provide the solution to
your problem or if you have a question, see the chapter
‘Guarantee & service’.
Problem Solution
The indicator
light continues
to blink slowly.
You have not yet ushed the coffee
machine (see chapter ‘Preparing the
machine for use’.
You have used the SENSEO\ coffee
machine at an altitude higher than
2200 metres above sea level. This
has caused the water in the machine
to start boiling before it has
reached the required temperature.
This prevents the machine from
functioning properly. Switch off the
machine and no longer use it at
altitudes higher than 2200 metres
above sea level.
The SENSEO\
coffee machine
does not
produce coffee
when it is
switched on for
the rst time.
You have not yet ushed the coffee
machine. When you use the machine
for the rst time, you have to ush it
before you can start brewing coffee
(see chapter ‘Preparing the machine
for use’).
The indicator
light continues
to blink rapidly.
Make sure that:
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Problem Solution
you have placed the water
reservoir properly;
there is enough water in the water
reservoir (i.e. above the ° MIN
level if you want to brew 1 cup);
the ambient temperature is not
lower than 10°C. If it is, the machine
does not function properly.
Water leaks
from the coffee
machine.
Make sure that:
you have closed the lid properly
(the lever must be properly locked);
you have not lled the water
reservoir beyond the
MAX level;
the sieve in the centre of the pod
holder is not clogged. If the sieve
is clogged, unclog it by rinsing the
pod holder under a running tap. If
necessary, use a washing-up brush
or a pin to unclog the sieve;
you have put the coffee
pod properly in the centre of the
pod holder;
the sealing ring is not stuck under
the edge of the water distribution
disc;
the water drops on the worktop are
not the result of placing or removing
the water reservoir or removing used
coffee pods;
you do not remove the water
reservoir when the coffee machine
is heating up. This may cause water
that normally ends up in the water
reservoir to leak out of the machine.
In all other cases, contact the Philips
Customer Care Centre in your
country.
The lid cannot
be opened.
A vacuum may have temporarily
formed under the lid.
Switch off the machine. Pull the
lever up as far as it goes and wait 24
hours before you open the lid. You
may need to use quite some force.
Make sure that the sieve in
the centre of the pod holder
is not clogged. If the sieve is
clogged, unclog it by rinsing the
pod holder under a running tap. If
necessary, use a washing-up brush
or a pin to unclog the sieve.
If problems continue to occur,
contact the Philips Customer Care
Centre in your country.
The coffee
machine
produces less
coffee than
before.
Perhaps the sieve in the centre of
the pod holder is clogged. If the
sieve is clogged, unclog it by rinsing
the pod holder under a running tap.
If necessary, use a washing-up brush
or a pin to unclog the sieve.
Descale the machine (see chapter
‘Descaling’).
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Problem Solution
The SENSEO\
coffee machine
brews only a
small quantity
of coffee or
no coffee at all
when it is used
for the rst
time.
You have not ushed the machine
properly before rst use. As a result,
the boiler is not or not completely
lled. Flush the machine properly
(see chapter ‘Preparing the machine
for use’) before you brew another
cup of coffee.
The lid cannot
be closed
properly.
Perhaps a used coffee pod is sticking
to the water distribution disc. If this
is the case, remove the used pod.
The machine
has been stored
in a room that
was not frostfree.
Contact the Philips Customer Care
Centre in your country.
The SENSEO\
coffee is not
strong enough.
Make sure that:
you have used the correct number
of pods and have pressed the right
button. Use 1 pod in combination
with the 1-cup pod holder ° and
the 1-cup button °. Use 2 pods
in combination with the 2-cup pod
holder °° and the 2-cup button
°°;
you have placed the coffee
pod(s) properly in the centre of
the pod holder, to prevent water
from escaping along the edge of the
pod(s). When you use two coffee
pods on top of each other, make
sure that the convex sides of both
pods point downwards and press
the pods lightly into the pod holder;
you have not used the same pod
twice by accident;
the coffee in the pod is evenly
distributed;
If you prefer a more robust avour,
SENSEO\ coffee pods with a
stronger blend are available.
The SENSEO\
coffee is too
strong.
If you prefer a milder avour,
SENSEO\ coffee pods with a milder
blend are available.
The coffee is
not hot enough.
Do not use cups that are too large,
as they cause the coffee to get cold
more quickly. When you use cups,
make sure they have a capacity of
150ml. When you use a mug, make
sure it has a capacity of 280ml.
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