Philips Saeco HD8836, Saeco HD8837 Operating Instructions Manual

Type HD8836 / HD8837 - Cod.15002481 Rev.00 del 15-03-10

The man uf ac t ur er r es e r ve s t he r i gh t to c h an ge t h e fe at ur es o f th e p ro du c t wi t ho ut p r io r n ot ic e .

www.philips.com/saeco

EN

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OPERATING INSTRUCTIONS

READ THESE OPERATING INSTRUCTIONS CAREFULLY BEFORE USING THE MACHINE.

English

Register your product and get support at

www.philips.com/welcome

EN

Type HD8836 / HD8837

SUP 037DR

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• 2 •

IMPORTANT SAFEGUARDS

When using electrical appliances, basic safety precautions should always be
followed, including the following:

1. Read all instructions.

2. Do not touch hot surfaces. Use handles or knobs.

3. To protect against fire, electric shock and injury to persons do not immerse

cord, plugs, or appliance in water or other liquid.

4. Close supervision is necessary when the appliance is used by or near
children.

5. Unplug from outlet when not in use and before cleaning. Allow to cool
before putting on or taking off parts, and before cleaning the appliance.

6. Do not operate any appliance with a damaged cord or plug or after the
appliance malfunctions, or has been damaged in any manner. Return
appliance to the nearest authorized service facility for examination, repair
or adjustment.

7. The use of accessory attachments not recommended by the appliance
manufacturer may result in fire, electric shock or injury to persons.

8. Do not use outdoors.

9. Do not let cord hang over edge of table or counter, or touch hot surfaces.

10. Do not place on or near a hot gas or electric burner, or in a heated oven.

11. Always attach plug to appliance first, then plug cord into wall outlet. To

disconnect, turn any control to “off”, then remove plug from wall outlet.

12. Do not use appliance for other than intended use.

13. Save these instructions.

SAVE THESE INSTRUCTIONS

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English

CAUTION

This appliance is for household use only. Any servicing, other than cleaning and
user maintenance, should be performed by an authorized service center. Do not
immerse machine in water. To reduce the risk of fire or electric shock, do not
disassemble the machine. There are no parts inside the machine serviceable by
the user. Repair should be done by authorized service personnel only.

1. Check voltage to be sure that the voltage indicated on the nameplate
corresponds with your voltage.

2. Never use warm or hot water to fill the water tank. Use cold water only.

3. Keep your hands and the cord away from hot parts of the appliance during

operation.

4. Never clean with scrubbing powders or harsh cleaners. Simply use a soft
cloth dampened with water.

5. For optimal taste of your coffee, use purified or bottled water. Periodic
descaling is still recommended every 2-3 months.

6. Do not use caramelized or flavored coffee beans.

INSTRUCTIONS FOR THE POWER

SUPPLY CORD

A. A short power-supply cord (or detachable power-supply cord) is to be

provided to reduce risks resulting from becoming entangled in or tripping
over a longer cord.

B. Longer detachable power-supply cords or extension cords are available

and may used if care is exercised in their use.

C. If a long detachable power-supply cord or extension cord is used,

1. The marked electrical rating of the detachable power-supply cord or

extension cord should be at least as great as the electrical rating of the
appliance

2. If the appliance is of the grounded type, the extension cord should be a

grounding-type 3-wire cord, and

3. The longer cord should be arranged so that it will not drape over the

counter top or table top where it can be pulled on by children or tripped
over.

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GENERAL INFORMATION

The co ee machine is suitable for preparing espresso co ee using either co ee beans or ground
co ee and is equipped with a device to dispense steam and hot water. The structure of the ma­chine has been designed for domestic use only and is not suitable for continuous professional­type operation.

Keep these operating instructions in a safe place and make them available to anyone
who may use the co ee machine.

For further information or in case of problems that are not included or not completely explained
in these instructions, please contact an authorized service center.

Warning. No liability is held for damage caused by:

• Incorrect use not in accordance with the intended purposes;

• Repairs not carried out by authorized service centers;

• Tampering with the power cord;

• Tampering with any parts of the machine;

• Storage or use of the machine at a temperature outside the operating temperature
range (+15°C / +45°C);

• The use of non-original spare parts and accessories.

In these cases, the warranty shall be deemed null and void.

SAFETY REGULATIONS

Never allow water to come into contact with any of the electrical parts of the

machine: Danger of short circuit! Steam and hot water may cause scalding!
Do not direct the steam/hot water wand towards body parts. Carefully handle the
steam/hot water wand by its grip: Danger of scalding!

Intended Use

The co ee machine is intended for domestic use only. Do not make any technical changes or use
the machine for unauthorized purposes since this would create serious hazards! The appliance is
not to be used by persons (including children) with reduced physical, mental or sensory abilities
or with limited experience and/or expertise, unless they are supervised by a person responsible
for their safety, or they are instructed by this person on how to properly use the machine.

Power Supply - Power Cord

Only connect the co ee machine to a suitable socket.
The voltage must correspond to that indicated on the machine label located on the inside of
service door.
Never use the co ee machine if the power cord is defective or damaged.
If damaged, the power cord must be replaced by the manufacturer or an authorized service
center. Do not pass the power cord around corners, over sharp edges or over hot objects and
keep it away from oil. Do not use the power cord to carry or pull the co ee machine.
Do not pull out the plug by the power cord or touch it with wet hands. Do not let the power cord
hang freely from tables or shelves.

For the Safety of Others

Keep children under control to prevent them from playing with the product. Children are not
aware of the risks related to electric household appliances. Do not leave the machine packaging
materials within the reach of children.

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English

Danger of Burns

Never direct the steam/hot water wand towards yourself or others: Danger of scalding! Always
use the handles or knobs provided.

Machine Location - Suitable Location for Operation and Maintenance

For best use, it is recommended to:

• Choose a safe, level surface, where there will be no danger of overturning it or being inju-

red.

• Choose a location that is su ciently well-lit, clean and near an easily reachable socket.

• Provide for a minimum distance from the sides of the machine as shown in the illustration.

• During machine turning on/o , it is recommended to place an empty glass under the dispen-

sing head.
Do not keep the machine at a temperature below 0°C (32°F).
Frost may damage the machine.
Do not use the co ee machine outdoors.
In order to prevent its housing from melting or being damaged, do not place the machine on
very hot surfaces and close to open  ames.

Storing the Machine - Cleaning

Before cleaning the machine, turn it o by pressing the ON/OFF button, and then switch the
power button to “0”. Remove the plug from the socket.
Wait for the machine to cool down.
Never immerse the machine in water!
It is strictly forbidden to tamper with the internal parts of the machine.
Water left in the tank for several days should not be consumed. Wash the tank and  ll it with
fresh drinking water.
If the machine will not be used for a long time, dispense water from the steam wand, and care­fully clean the Pannarello (if supplied), then turn it o and unplug it.
Store it in a dry place, out of the reach of children.
Keep it protected from dust and dirt.

Servicing / Maintenance

In case of failure, problems or a suspected fault resulting from the falling of the machine, imme­diately remove the plug from the socket.
Never attempt to operate a faulty machine.
Servicing and repairs may only be carried out by authorized service centers.
All liability for damages resulting from work not carried out by professionals is declined.

Fire Safety Precautions

In case of  re, use carbon dioxide (CO2) extinguishers. Do not use water or dry powder extin­guishers.

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Co ee bean hopper lid

Power cord

Pre-ground co ee scoop

Intenza water  lter

Brew group lubricant

LCD Display

“Aroma” - Pre-ground co ee
selector button.

Strong co ee brew button

Long co ee brew button

Co ee/hot water/steam dial.

ON/OFF button

Brew group

Dregdrawer

Service door

Grinder adjustment knob

Pre-ground bypass doser

Co ee bean hopper

Dispensing head

Drip tray

Power switch

Full drip tray indicator

Drip tray

Water tank

Steam/hot water wand

Wand protective gripper

Control panel

Water hardness test

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INSTALLATION

For your own and for other people’s
safety, carefully follow the instruc­tions provided in the “Safety Regula­tions” section.

Machine Packaging

The original packaging has been designed
and constructed to protect the machine
during transport. We recommend keep­ing the packaging material for possible
future transport.

Preliminary Operations

• Remove the coffee bean hopper lid
and the drip tray with grill from the
packaging.

• Remove the co ee machine from the
packaging and position it in a place
that meets the requirements described
in the safety regulations.

• Place the drip tray with grill into its
appropriate seat on the machine. Make
sure it is fully inserted and clicks into
place.

• Place the co ee bean hopper lid on the
bean hopper.

Note: Insert the plug in the

machine and in the wall so­cket only when indicated and check
that the power button is switched
to “0”.

Important Note: Carefully

read the explanations of all
the warnings displayed on the LCD
control panel (section “LCD Display
Warnings”).

Never remove the drip tray

when the machine is turned
on. Wait a couple of minutes after
turning on/off, since the machine
will be carrying out a rinse/self­cleaning cycle (see section “Rinse/
Self-cleaning Cycle”).

• Remove the water tank and install the
Intenza water  lter as recommended
on page 27.

• Fill the tank with fresh drinking water.
Do not exceed the “max” level indi­cated on the water tank. Once filled,
place the tank back into the machine.

Fill the tank only with fresh,

non-sparkling water. Hot wa­ter or any other liquid may damage
the tank and/or the machine. Do not
turn on the machine when the tank
is empty. Make sure there is enough
water in the tank.

• Remove the co ee bean hopper lid.

Note: The hopper may be pro-

vided with different safety
features according to the regula­tions of the country of use of the
machine.

• Slowly pour the co ee beans into the

hopper.

Only co ee beans may be put

into the co ee bean hopper.
Ground coffee, instant coffee or
any other object may damage the
machine.

• Replace the co ee bean hopper lid.

• Insert the plug into the socket on the

back of the machine.

• Insert the plug of the other end of the

cable into a wall socket with suitable
power voltage.

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Red

Orange

Orange

Green

• Turn the machine ON by pressing the
power switch to “I”.

Priming the Water Circuit

• To prime the water circuit, place a
container under the steam/hot water
wand(Pannarello, if supplied).

• The display shows the ON/OFF icon.

• Make sure the ON/OFF button is set to
the “

” position; if this is not the case,

set it to that position.

• Press the ON/OFF button to turn the
machine on.

• The display indicates that the circuit
must be primed.

Note: Before starting the

machine after long periods
of inactivity, the water circuit must
be primed.

Black

Red

• Turn the selector dial clockwise to set
it to the “

” position. The machine
starts the automatic priming of the
circuit by letting out a preset quantity
of water through the steam/hot water
wand (Pannarello, if supplied). The bar
under the icon shows the operation
progress.

At the end of the priming process,

the display shows an icon (see fig­ure) indicating that the selection dial
must be brought back to the central
“

” position.

• The display then shows the machine
warm-up icon, as shown in the  gure.

When warm-up is complete,

the machine performs a rinse
cycle of the internal circuits.
In this phase, this icon will be dis­played:

• When the operations described above

are complete, this icon will be dis­played:

The machine is then ready to brew

beverages.

• To brew co ee, dispense hot water or

steam, and for a proper use of the ma­chine, carefully follow the instructions
provided.

If the machine is being used

for the  rst time or after a
long period of inactivity, follow the
operations described in the follow­ing section.

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Green

Green

Green

Red

Using the machine for the
first time or after a long
period of inactivity.

These simple operations will make it pos­sible to always brew excellent co ee.

1 Place a large container under the

dispensing spout.

2 Before starting the procedure, check

that the following icon is displayed.

3 Select the pre-ground co ee function

by pressing the “

“ button one or

more times.

Do not add the pre-ground
co ee to the compartment.

The icon will appear on the display.

4 Press the button to brew a long cof-

fee.

5 Wait until brewing is completed and

empty the water tank.

6 Repeat the operations from step 1 to

step 5 for 3 times; then continue with
step 7.

7 Place a container under the steam wand

(Pannarello, if supplied).

8 Turn the selector switch clockwise to set

it to the “

” position.

The following icon will be displayed.

9 Dispense water until the no water sig-

nal is displayed, then turn the selector
switch counter-clockwise to set it to
the “

” position.

10 At the end, fill the water tank again.

Then the products can be brewed as
described in the following sections.

Rinse/Self-Cleaning Cycle

This cycle will rinse coffee circuits with
fresh water.

The cycle is carried out:

• At machine start (with cold boiler)

• After priming the water circuit (with

cold boiler)

• During the stand-by mode (if a co ee

product has been brewed)

• If the machine is turned o by pressing

the ON/OFF button (if a co ee product
has been brewed).

A small amount of water will be dis­pensed to rinse and heat all the machine
components; in this phase this icon is
displayed:

Wait for the cycle to  nish automatically.

You can stop dispensing as well, by
pressing either co ee button and/or
the ON/OFF button.

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• 10 •• 10 •

Intenza Water Filter

To improve the quality of the used water,
it is recommended that you install the
water  lter.

Remove the small white filter from the
tank and store it in a dry place sheltered
from dust.
Remove the water  lter from its packag­ing, immerse it vertically (with the open­ings positioned upwards) in cold water
and gently press its sides so as to let the
air bubbles out.

Set the Intenza Aroma System as speci ed
on the box.
A = Soft water
B = Hard water (standard)
C = Very hard water

Water hardness measurement

The water hardness measurement is very
important in order to correctly manage
the “Intenza”  lter and the frequency with
which the machine must be descaled.

Immerse the water hardness test strip
provided with the machine in water for
1 second.

Note: The test strip is only
valid for one measurement.

Check how many squares change colour
and refer to the table.

The letters correspond to the references
that are located in the base of the Intenza
 lter. The  lter must be adjusted based on
this measurement.

The numbers correspond to the settings
that are found for the water hardness ad­justment that is shown in the program­ming section.
More precisely:
1 =

(very soft water)

2 =

(soft water)

3 =

(hard water)

4 =

(very hard water)

Once this value is known, set the water
hardness value as specified in the pro­gramming section.

Insert the filter in the empty tank. The
reference mark and the groove must
match. Push  rmly until it is completely
inserted.

Fill the tank with fresh drinking water and
re-insert it into the machine.

Dispense the water in the tank by using
the hot water function (see section “Hot
Water Dispensing”).

Fill the water tank again.

Press the ON/OFF button to change the
machine status to stand-by mode.

23 4

A

B

C

Intenza Aroma System

Machine water hardness setting

1

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ADJUSTMENTS

The machine that you have bought allows
for certain adjustments that will permit
you to use it to its full potential.

Saeco Adapting System

Coffee is a natural product and its char­acteristics may change according to its
origin, blend and roast. The Saeco co ee
machine is equipped with a self-adjusting
system that allows the use of all types of
co ee beans available on the market (not
including  avored or carmelized).

• The machine automatically adjusts

itself in order to optimize the extrac­tion of the coffee, ensuring perfect
compression of the beans to obtain a
creamy espresso co ee that is able to
release all the aromas, regardless of
the type of co ee used.

• The optimization process is a learning

process that requires the brewing of a
certain number of co ees to allow the
machine to adjust the compactness of
the ground co ee.

• Attention should be given to special

blends, which require grinder adjust­ments in order to optimize the extrac­tion of the co ee (see section "Co ee
Grinder Adjustment").

Coff ee Grinder Adjustment

Warning! The grinder adjust-

ment knob, inside the co ee
bean hopper, must be turned only
when the grinder is working. Do not
pour ground and/or instant coffee
into the co ee bean hopper.

Do not insert any material

other than co ee beans into
the hopper. The grinder contains
moving parts that may be dangerous.
Therefore, do not insert  ngers and/
or other objects. Only grind setting by
means of the knob is permitted. Turn
o the machine and unplug it from
the socket before carrying out any
type of operation inside the co ee

When the icon appears, press the “

“
button to access the machine program­ming menu.

Press the “

“ button until the follow-

ing page is displayed.

Black

Black

Orange

Orange

Orange

Orange

Press the “ “ button to select “ON” and
press the “

“button to con rm.

In this way, the machine has been pro­grammed to inform the user of the need
to replace the  lter.

Note: When an “Intenza”  lter

must be replaced with a new
one, the function must be reset. Re­place the  lter as previously shown.
After that, enter the programming
menu until the indicated window
is displayed and select the “RESET”
option; then press the “

“ button.
The machine is now programmed to
manage a new  lter.

Note: If the  lter is already

installed and you want to
remove it, without replacing it, select
the “OFF” option and then press the
“

“ button.

To exit, press the ON/OFF button until the
stand-by page is displayed.

Note: If there is no Intenza

water  lter, insert the small
white  lter previously removed into
the water tank.

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• The machine begins the dispensing
phase. The “

” icon will be displayed
to show which button is being pro­grammed.

• Press the button with the “

” icon
again when the desired amount of
co ee in the cup is reached.

At this point the button “ “ is pro­grammed; each time it is pressed and
released, the machine will brew the
same amount of co ee that was just pro­grammed.

Stand-By

The machine is designed for energy sav­ing. The machine automatically turns o
after 60 minutes of inactivity.

Note: During the switching

o phase, the machine per­forms a rinse cycle, if a co ee product
has been brewed.

To turn the machine on again, simply
press the ON/OFF button (if the power
switch is set to “I”). In this case the ma­chine will go through the rinse cycle only
if the boiler is cold.

COFFEE BREWING

Note: Should the machine not
brew co ee, make sure that

the water tank contains water.

Before brewing co ee, check

the messages on the display.
Check that the water tank and co ee
been hopper are full.

Leave the dial on the co ee

position “

” during the dis-

pensing phase.

Before brewing the coffee,

adjust the height of the brew­ing head according to your needs, and
select the aroma or the pre-ground
co ee.

Green

Green

bean hopper.
Do not pour co ee beans when the
co ee grinder is working.

The machine allows slight adjustments to
the co ee grinder to adapt it to the kind
of co ee used.

To make any adjustment, press and turn
the knob inside the co ee bean hopper.

Press and turn the knob by one notch at
a time and brew 2-3 cups of coffee; this
is the only way to notice differences in
grind.

The reference marks inside the coffee
bean hopper indicate the grind setting.
There are 5 different grind settings to
choose from with the following refer­ences:

Large Dot - Coarse Grind
Small Dot - Fine Grind

Green

Adjusting the Coff ee Quantity

The machine allows you to adjust the
amount of brewed coffee according to
your tastes and/or the size of your cups.

Each time you press and release button
“

“ or “ “, the machine brews a
pre-programmed amount of co ee. This
amount may be reprogrammed to your
taste. Each button may be individually
programmed for a speci c brew setting.

As an example, the following procedure
describes the programming of the button
“

“, which is normally associated with

espresso co ee.

• Place a cup under the dispensing

head.

• Press and hold the “

“ button, until
the relevant icon is displayed. At this
point, the machine is programming it.

Black

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English

Dispensing Head Adjust­ment

Most cups on the market can be used with
this co ee machine.
The height of the dispensing head may
be adjusted to better  t the dimensions
of the cups that you wish to use.

Manually move the dispensing head up or
down to adjust its height by placing your
 ngers as shown in the  gure.
The recommended positions are:
For use with small cups;

Green

For use with big cups.

Aroma Adjustment

Aroma adjusts the quantity of coffee to
be ground, or sets the use of pre-ground
co ee.

Four choices are possible by pressing and
releasing the “

“ button (mild, medi-

um or strong aroma, and ground co ee).

Selection can be made when the beans
appear on the display. Each time the
“

“ button is pressed and released, the

aroma changes by one degree:

= Mild aroma

= Medium aroma

= Strong aroma

• Two cups/mugs can be placed under
the dispensing head for brewing two
co ees at the same time.

Selection must be made prior to brewing
the co ee. The system sets the aroma ac­cording to the personal taste of the user.

After selecting “Strong Aroma”, the func­tion for brewing co ee with pre-ground
co ee is displayed.
This selection is displayed by the icon on
the side.

Refer to the relevant section to use this
function.

Using Coff ee Beans

• To brew co ee, press and release one
of the following buttons:

the “

“ button to select the desired

aroma.

the “

” button for an espresso cof-

fee;.

the “

“ button for a long co ee.

• The brewing cycle then starts:

To dispense 1 cup of coffee, press

the button once. This icon will be
displayed:

To dispense 2 cups of coffee, press

the button twice. This icon will be
displayed:

To brew 2 coffees, the ma-

chine automatically grinds
and doses the correct amount of
co ee. Brewing two co ees requires
two grinding cycles and two brewing
cycles, which the machine carries out
automatically.

• After the prebrewing cycle, coffee

begins to come out of the dispensing
head.

• Coffee brewing stops automatically

when the pre-programmed level is
reached; however, it is possible to in­terrupt co ee brewing by pressing the
button initially pressed.

Green

Green

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• 14 •• 14 •

The machine is adjusted to

brew a true Italian espresso
coffee. This feature may slightly
lengthen the brewing time, allowing
the intense flavor of the coffee to
develop fully.

Using Pre-Ground Coff ee

This function allows using

pre-ground and decaffein­ated co ee.

Pre-ground coffee must be poured into
the bypass doser positioned next to
the coffee bean hopper. Only use coffee
ground for espresso machines and never
co ee beans or instant co ee.

Note:

• If no pre-ground co ee is poured

into the bypass doser, only water
will be dispensed;

• If the dose is excessive and 2 or

more measuring scoops of co ee
are used, the machine will not
brew the product. In this case, the
machine will run an empty cycle
and discharge any ground co ee
into the dregdrawer.

To brew co ee:

• Press and release the “

“ button to

select the pre-ground co ee function.

• Lift the pre-ground bypass doser

cover.

• Add only 1 scoop of pre-ground co ee

to the compartment. Use the measur­ing scoop supplied with the machine to
perform this operation. Then, close the
cover.

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Warning: Only add pre-ground

coffee to the bypass doser.
Other substances and objects may
cause severe damages to the ma­chine. Such damages will not be
covered by warranty.

Press and release:

the “

” button for an espresso cof-

fee;

the “

“ button for a long co ee.

• The brewing cycle then starts. After

the pre-brewing cycle, co ee begins
to come out of the dispensing head.

After dispensing the product, the ma-

chine defaults back to the whole co ee
bean con guration.

Repeat the operations de­scribed above to brew other

co ees.

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DISPENSING
HOT WATER

Warning: Dispensing may be

preceded by short spurts of
hot water and scalding is possible.
The steam/hot water wand may reach
high temperatures: Do not touch
with bare hands. Use the appropriate
handle only.

• Before dispensing hot water, check

that the following icon is displayed:

When the machine is ready, proceed as
follows:

• Place a container under the steam/hot

water wand (Pannarello, if supplied).

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Orange

Green

• Turn the selector dial clockwise to the
“

” position.

externally. In this way, all parts will
be perfectly cleaned and free of any
milk residue.

• Place a container under the steam/hot
water wand (Pannarello, if supplied).

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Green

• The following icon will be displayed:

• Fill the cup with hot water to the
desired level; to stop hot water dis­pensing, turn selector dial counter­clockwise back to the “

” position. The
machine returns to the normal operat­ing mode.

Occasionally, after turning

the selector dial, hot water
may not be dispensed and the fol­lowing icon may be displayed: Simply
wait until the end of the warm-up
phase, at which point hot water
will be dispensed from the wand
(Pannarello if supplied).

STEAM DISPENSING /
CAPPUCCINO BREW
ING

Steam may be used to froth milk for a
cappuccino, as well as to reheat other
beverages.

Danger of scalding! Brewing

may be preceded by small
spurts of hot water. The steam/
hot water wand may reach high
temperatures. Never touch it with
bare hands.

Important Note: After using

the steam/hot water wand
to froth milk, immediately clean
the wand (or Pannarello when pro­vided). When the machine is ready,
dispense a small amount of hot
water in a glass and clean the steam
wand (or Pannarello when provided)

• When the machine is ready to brew
coffee, turn selector dial counter­clockwise to set it onto the “

” posi­tion. Residual water may dispense from
the steam/hot water wand (Pannarello,
if supplied).

• The following icon is displayed during
the preheating time required by the
machine:

• Steam dispensing will begin when the
following icon is displayed; soon after
only steam will begin to come out.

• Fill 1/3 of the container you wish to use
to prepare the cappuccino with cold
milk.

Use cold milk for better
results when preparing a

cappuccino.

• Turn the selector dial clockwise and
set it back to the “

” position to stop

dispensing steam.

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• Immerse the steam/hot water wand
(Pannarello, if supplied) in the milk to
be heated.

• Turn the selector dial counter-clockwise
to set it to the “

” position. Froth the

milk by gently swirling the cup.

• After dispensing steam for the desired
time, turn the selector dial clockwise
and set it back to the “

” position to

stop dispensing steam.

• The same procedure can be used to heat
other beverages.

After using the steam/hot water wand
(Pannarello, if supplied), wash it as de­scribed in the “Cleaning and Maintenance”
section.

After using steam to prepare

a beverage, it is possible to
brew coffee or to dispense steam
straight after.

If the selector dial is left on

the central position “

”, the
machine, in order to save energy, au­tomatically reaches the temperature
needed to dispense co ee.

CLEANING AND
MAINTENANCE

General cleaning

• Empty and clean the dregdrawer daily,
with the machine turned on.

• Maintenance and cleaning operations
can only be carried out when the ma­chine is cold and disconnected from the
power supply.

• Do not immerse the machine in water.

• Do not wash any of its parts in the
dishwasher.

• Do not use sharp objects or harsh
chemical products (solvents) for clean­ing.

• Use a soft, dampened cloth to clean the
machine.

• Do not dry the machine and/or its
components using a microwave and/
or standard oven.

After frothing milk bever-

ages, dispense hot water
from the steam/hot water wand
(Pannarello, if supplied) to obtain a
thorough cleaning.

• Every day, after frothing the milk,

remove the external part of the steam/
hot water wand and wash it with fresh
drinking water.

• Clean the steam wand weekly. In order

to do this, you have to:

- Remove the external part of the
Pannarello (for standard cleaning);

- Remove the upper part of the
Pannarello from the steam wand;

- Wash the upper part of the Pannarello
with fresh drinking water;

- Wash the steam wand with a wet
cloth and remove any milk residue;

- Replace the upper part in the steam
wand (make sure it is completely
inserted).

Reassemble the external part of the

Pannarello.

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• It is recommended to clean the water
tank daily.

- Remove the small white  lter in the

water tank and wash it under running
drinking water.

- Reposition the small white  lter in

its housing by gently pressing and
turning it at the same time.

- Fill the water tank with fresh drinking

water.

• Empty and clean the drip tray daily.
Perform this operation also when the
 oat is raised.

• Wash the brew group with lukewarm
water and carefully clean the upper
 lter.

• Thoroughly wash and dry all the parts
of the brew group.

• Thoroughly clean the inside of the
machine.

• Make sure that the brew group is in
rest position. The two references must
match.

• The lever on the rear part of the brew
group must be in contact with the base.
Press the “PUSH” button to make sure
that the brew group is in the correct
position.

Lubricate the brew group af-

ter approximately 500 brew­ing cycles. The brew group lubricant
may be purchased at authorized
service centers.

• Lubricate the brew group guides using

the supplied lubricant only.

• Apply the lubricant evenly on both side

guides.

• Inser t the brew group in its seat until it

locks into place WITHOUT pressing the
“PUSH” button.

• Insert the dregdrawer. Close the service

door.

Brew Group

• The brew group must be cleaned at
least once a week.

• Turn o the machine by pressing the
ON/OFF button and remove the plug
from the socket.

• Remove the dregdrawer. Open the
service door.

• To remove the brew group, pull it by the
handle and press the «PUSH» button.
The brew group must be washed only
with lukewarm water, no detergent/
soap is necessary.

• Also clean the seat of the tray every
week through the openings on the
bottom of the machine.

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DESCALING

Limescale build-up is normal with the use
of this appliance.

The display informs you when descaling
is necessary:

Orange

• Press button “ ” to confirm the
activation of the descaling cycle.

From this point forward,
the descaling cycle must be

completed before proceeding.

Warning! Remove the Intenza
 lter before adding the des-

caling solution.

• Turn the machine on by pressing the

ON/OFF button. Wait for the machine

to  nish its rinse cycle and warm
up.

Only use the Saeco descaling

solution. It has been spe­ci c ally developed to preserve perfor­mance and functionality throughout
the lifetime of the machine and to
ensure, with regular use, a high quality
delivered product.

Warning! Never drink the des-

caling solution or any prod­ucts dispensed until the cycle has
been carried out to the end. Never use
vinegar as a descaling solution.

Before descaling, remove the Pannarello
attachment from the steam/hot water
wand as described in the “Cleaning and
Maintenance” section.

• Hold the “

“ button for 5 seconds.
The display will show the icon on the
side.

If you press the “ “ button
by mistake, use the “

“

button to quit.

• Pour the entire content of the Saeco
concentrated descaling solution into
the water tank, and then  ll the tank
with fresh drinking water up to the
MAX level. Place the tank back in the
machine.

• Insert a container below the steam/hot
water wand.

Use a large container for this

process. If you do not have a
container of this capacity, once it is
 lled close the knob, empty the con­tainer and then place it again under
the wand and repeat the procedure.

• After adding the descaling solution

in the tank, turn the selector dial
clockwise to position “

” to start the

descaling cycle.

• The machine will start dispensing, at

regular intervals, the descaling solution
(the bar shows the cycle progress).

Red

Red

Red

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• When the solution in the tank is
 nished dispensing, the icon on the
side is displayed to indicate that the
selector dial must be brought back to
the “

” position.

• When inserting the water tank in the
machine, turn the selector switch
clockwise to position “

”. Dispense
the entire tank as previously described.
At the end,  ll the tank again.

• When inserting the water tank again,
the icon on the side is displayed. Press
the “

“ button to exit the descaling

cycle.

• The machine now carries out the
warm-up and rinse cycle to prepare for
product brewing.

• Empty the container used to collect the
liquid dispensed by the machine.

The descaling solution must

be disposed of according
to the manufacturer’s instructions
and/or regulations in force in the
country of use.

After completing the descal-

ing cycle, wash the brew
group as described in the “Brew
group” section in the “Cleaning and
maintenance” section.

Reassemble the external part of the Pan­narello.

Red

Red

Red

Red

Red

Red

Red

• The icon indicates that the tank must
be rinsed and  lled.

Rinse the water tank thoroughly and

re ll it with fresh drinking water.

• Empty the container used to collect the
liquid dispensed by the machine and
place it under the steam wand.

• When inserting the tank filled with
water in the machine, the icon on the
side is displayed; turn the selector dial
clockwise to position “

”.

• The machine starts the rinse cycle.

• When the water in the tank is  nished
dispensing, the icon on the side is
displayed to indicate that the selector
dial must be brought back to the “

”

position.

• The icon indicates that the tank must
be rinsed and  lled.

Rinse the water tank thoroughly and

re ll it with fresh drinking water.

• Empty the container used to collect the
liquid dispensed by the machine and
place it under the steam wand.

Red

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PROGRAMMING

The user can change some of the ma­chine operating parameters to suit his/
her needs.

Enter the “menu”

The programming menu can only be ac­cessed when the machine is in “stand-by”
mode.

To change the machine status to stand-by
mode, press the ON/OFF button.

Black

Orange

Orange

Orange

Black

Exit programming mode

To exit the programming mode, press the
ON/OFF button until the stand-by page is
displayed.

Note: The machine will exit

the programming mode if
the user does not do anything for
30 seconds. The settings that were
changed but not con rmed will not
be stored.

- The “ ” and “ “ buttons allow

you to change the value of the function,
among those appearing on the page.

- The “

“ button allows you to scroll
the functions and to store the changes
that were made.

- The “ON/OFF” button allows you to exit
the change or programming mode.

Programming commands

Changes can be made on each page:

When the machine is in stand-by mode,
press the “

“button to access pro-

gramming.

The  rst page that is displayed is shown
here.

Note: Changes can be stored

only after the displayed value
is changed; when the displayed
value is changed the “OK” message
appears.

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Orange

Orange

Orange

Orange

Orange

Orange

Orange

Orange

Orange

Black

Orange

Black

Functions

COFFEE TEMPERATURE

This function allows you to adjust the cof­fee brewing temperature.

TIMER STANDBY

This function allows you to adjust the
time the machine will go into stand-by
mode after the last brewing.

CONTRAST

This function allows you to adjust the
contrast of the display to better view the
messages.

WATER HARDNESS

This function allows you to adjust the
water hardness in order to better manage
machine maintenance:

= very soft water

= soft water

= hard water

= very hard water

For more details, see the
"Water hardness measure-

ment" section.

“INTENZA” WATER FILTER

This function allows you to manage the
“Intenza” water  lter.
For more details, see the section related
to  lter handling.

Programming example

In this example, we want to explain how
to programme the display contrast. Pro­ceed in a similar manner to change the
other functions.

Change the machine status to stand-by
mode.

FACTORY SETTINGS

This function allows you to reset all fac­tory values.

When the machine is in stand-by mode,
press the “

“button to access pro-

gramming.

The  rst page is displayed.

Press the “

“ button until the “CON-

TRAST” function is displayed.

Press the “

” button 1 (one) time to

increase the contrast.

Press the “

“ button to con rm.

Press the “ON/OFF” button to exit the pro­gramming mode.

At this point, the function is programmed
and will be active the next time the ma­chine is started.

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• The machine is performing the rinse cycle.

Wait until the machine automatically stops

brewing the beverage.

• The machine must be descaled.

• The brew group is being reset due to machi-

ne reset.

• The co ee bean hopper needs to be re lled

with co ee beans to restart the brewing
cycle.

Warning Signals

• The machine is warming up to brew co ee

and dispense hot water or steam.

CONTROL PANEL
DISPLAY

Ready Signals

• The machine is ready for whole bean co ee
brewing and hot water dispensing.

Green

Green

Green

Green

• The machine is ready for pre-ground co ee
brewing.

• The machine is in the steam dispensing
phase.

• The machine is in the hot water dispensing
phase.

• The machine is programming the amount of
co ee to be brewed.

Green

Green

Green

Green

Green

• The machine is brewing 1 espresso co ee.

• The machine is brewing 1 long co ee.

• The machine is brewing 2 long co ees.

• The machine is brewing 2 espresso co ees.

Orange

Orange

Orange

Orange

Orange

Orange

• The Intenza  lter must be replaced with a

new one.

This message will only be dis­played if the function is activated

in the programming mode.

The alarm is deactivated only if it is “RE­SET” in the programming mode.

Orange

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• Close the service door.

• Re ll the co ee bean hopper.

• Turn the machine o . After 30-seconds, turn
it back on. Try 2 or 3 times.

If the machine does NOT start, contact an

authorized service center.

• Insert the brew group in the machine.

• Problems with the water circuit.

• Insert the dregdrawer.

• Empty the dregdrawer and the drip tray.

• Fill the water tank.

Alarm Signals

• Return the hot water / steam knob to its
proper position.

Red

Red

Red

Red

• Open the knob to carry out the operation

described.

• Start screen for descaling cycle activation.

Press “OK” to continue or “ESC” to quit.

• Descaling cycle in progress.

• Descaling cycle ended. Press the “

“

button to quit the descaling cycle.

• Fill the water tank.

Red

Red

Red

Red

Red

Red

Red

Red

Red Red

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Machine Actions Causes Solutions

The machine does not turn on. The machine is not connected to the power

source.

Connect the machine to the power source.

The co ee is not hot enough. The cups are cold. Warm the cups with hot water.

No hot water or steam is dispensed. The hole of the steam wand is clogged. Clean the hole of the steam wand using a pin.

Make sure that the machine is turned off
and has cooled before performing this ope­ration.

Pannarello is dirty (if supplied). Clean the Pannarello.

The co ee has little crema.

(see note)

The coffee blend is unsuitable, the coffee is not
freshly roasted or the grind is too coarse.

Change co ee blend or adjust the grind as explained
in the “Co ee Grinder Adjustment” section.

The machine takes a long time to warm up
or the amount of water dispensed from the
wand is too little.

The machine circuit is obstructed by limescale
build-up.

Descale the machine.

The brew group does not come out. The brew group is out of place. Turn the machine on. Close the service door. The

brew group automatically returns to the correct
position.

Dregdrawer is inserted. Remove the dregdrawer first, then the brew

group.

The machine grinds the co ee beans but no
co ee comes out.
(See note)

Water tank is empty. Fill the water tank and prime the circuit (section

“Using the Machine for the First Time”).

Brew group is dirty. Clean the brew group (section “Brew Group”).

Circuit is not primed. Prime the circuit (section “Using the Machine for

the First Time”).

Rare event that occurs when the machine is auto­matically adjusting the dose.

Brew a few co ees as described in section “Saeco
Adapting System”.

The dispensing head is dirty. Clean the dispensing head.

The co ee is too weak.

(see note)

Rare event that occurs when the machine is auto­matically adjusting the dose.

Brew a few co ees as described in section “Saeco
Adapting System”.

Co ee is brewed slowly.

(see note)

The co ee grind is too  ne. Change co ffee blend or adjust the grind as ex-

plained in the “Coffee Grinder Adjustment” sec­tion.

The circuit is not primed. Prime the circuit (section “Using the Machine for

the First Time”).

The brew group is dirty. Clean the brew group (section “Brew Group”).

Co ee leaks out of the dispensing head. The dispensing head is clogged. Clean the dispensing head and its holes.

Note: These problems can be considered normal if the co ee blend has been changed or if the machine has just been installed.
In this case wait until the machine performs a self-adjusting operation as described in section “Saeco Adapting System”.

Please contact Saeco Customer Service or an authorized service center for any problems not covered in the above table or
when the suggested solutions do not solve the problem.

TROUBLESHOOTING

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TECHNICAL SPECIFICATIONS

The manufacturer reserves the right to make changes to the technical speci cations of the product.

Nominal Voltage - Power Rating - Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . See label on the inside of the ser vice door

Housing material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Thermoplastic material/Metal

Size (w x h x d) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10” x 12.5” x 16” (256 x 315 x 415 mm)

Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 lbs. (9 kg)

Power Cord Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47” (1.2m)

Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front side

Pannarello (only available for certain models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Special for cappuccinos

Water tank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1.2 litres – Removable type

Co ee Bean Hopper Capacity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.2 oz. (260 g)

Dregdrawer Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Pump pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 bar

Boiler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Stainless steel type

Safety Mechanisms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Thermal fuse

MACHINE DISPOSAL

- The packing materials can be recycled.

- Appliance: Unplug the appliance and cut the power cord.

- Deliver the appliance and power cord to a service center or public
waste disposal facility.

This product complies with eu directive 2002/96/ec.

The symbol

on the product or on its packaging indicates that
this product may not be treated as household waste. Instead it shall
be handed over to the applicable collection point for the recycling of
electrical and electronic equipment.
By ensuring this product is disposed of correctly, you will help pre­vent potential negative consequences for the environment and
human health, which could otherwise be caused by inappropriate
waste handling of this product. For more detailed information about
recycling of this product, please contact your local city o ce, your
household waste disposal service or the shop where you purchased
the product.

SAECO INTERNATIONAL GROUP S.P.A

Via Torretta, 240 - 40041 Gaggio Montano (Bo) - Italy

declare under our responsibility that the product :

AUTOMATIC COFFEE MAKER

SUP 037DR

to which this declaration relates is in conformity with the following standards
or other normative documents :

• Safety of household and electrical appliances - General requirements
EN 60335-1(2002) + A1(2004) + A2(2006) + A11(2004) + A12(2006)+

A13(2008)

• Safety of household and electrical appliances - Part 2-15
Particular requirements for appliances for heating liquids
EN 60335-2-15 (2002) + A1(2005) + A2 (2008)

• Household and similar electrical appliances - Electromagnetic  elds - methods
for evaluation and measurement - EN 62233 (2008).

• Household and similar electrical appliances - safety - Part 2-14

Particular requirements for kitchen machines ­ EN 60335-2-14 (2006) + A1 (2008).

• Electromagnetic compatibility (EMC) - Requirements for household appliances
, electric tools and similar apparatus - Part 1 - Emission EN 55014-1 (2006).

• Electromagnetic compatibility (EMC) - Part. 3^ Limits - Section 2 : Limits for
harmonic current emissions (equipment input current ≤ 16A for phase)

EN 61000-3-2 (2006)

• Electromagnetic compatibility (EMC) - Part 3^ : Limits - Section 3 : Limitation
of voltage changes , voltage  uctuations and  icker in public low - voltage sup­ply systems , for equipment with rated current ≤ 16 A for phase and not subject
to conditional connection

EN 61000-3-3 (1995)+ corr.(1997) +A1 (2001) + A2 (2005).

• Electromagnetic compatibility - Requirements for household appliances , elec­tric tools and similar apparatus - Part 2. Immunity - Product family standard

EN 55014-2 (1997) + A1 (2001)

following the provisions of the Directives: EC 2006/95 , EC 2004/108.

EC DECLARATION OF CONFORMITY

YEAR 09

EC 2006/95, EC 2004/108,

R & D Manager

Mr. Andrea Castellani

Gaggio Montano
li, 28/04/2009

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English

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