Frequently asked questions
My handset di splays [Searching] or
[Unavailable], or [Register your Handset],
what do I do?
• Make sure that the ba se station has power
sup ply.
• The handset i s out of range. Move it closer to the
base station.
• The handset i s not paired with the base. Reg ister
the handset to the b ase station.
If I fail to pair (regis ter) the additional
handset s to the base station , what do I do?
• Your base memor y is full. Access
>
[Services] > [Unregister] to unregister the
unused handsets and try again.
• If registrati on fails, unplug the power ad apter
from the base st ation and plug it back. Wait for
15 seconds, and t hen repeat the registratio n
procedure.
I have chosen a wron g country in Welcome
screen, what d o I do?
Reset your pho ne settings to the origi nal factory
settings (se e the section on “Restore d efault
settings”).
I have chosen a wron g language which I
cannot read, w hat do I do?
1 Press
to go back to the standby sc reen.
2 Press to access the main menu scre en.
3 The followin g options will appear on th e screen:
[Phone setup] > [Language]
[
電話設定
] > [語言]
4 Select the m to access the l anguage options.
5 Select yo ur own language.
The hands et loses connection w ith the
base or the s ound interrupts dur ing a call.
• The handset i s nearly out of range. Move it closer
to the base stat ion.
• Check if the ECO mode is ac tivated. Turn it o
to increase the han dset range and enjoy the
optimal call conditions.
• Re-register the ha ndset to the base station.
The hands et on the charger does not
charge or the ba ttery discharges too f ast.
• Make sure the bat ter ies are inserted correctly.
• Make sure the hands et is placed properly on the
charger. If the dock ing tone is turned on, you
can hear the do cking tone when you place the
handset on the ch arging cradle. The batter y icon
animates when charging.
• The chargin g cont acts are dirty. Disconnec t the
power supply rs t and clean the contacts with a
damp cloth.
• The batter y is not fully recharged. Leave the
handset on the ch arging cradle for at least
8 hours or unt il the battery icon on the hands et
stops scrolling and indicates full bar.
• The batter ies are old or defective. Purchas e and
replace with new rech argeable batteries with t he
same specications.
Bad audio (crackle s, echo, etc.)
• The handset i s nearly out of range. Move it closer
to the base stat ion.
• The phone re ceives in ter ference from the nearby
electric al appliances. Move the base s tation
away from them.
• The phone is a t a location with thick walls . Move
the base away from the m.
• The phone re ceives in ter ference from the DSL
(digital subscr iber line) connection. I nstall a DSL
lter to prevent the noise. Con tact your service
provider for the DS L lter.
The caller ID do es not display.
• The serv ice is not activated. Check with yo ur
service provider.
• The caller’s info rmation is withheld or
unavailable.