Philips HX6993, HX6992, HX6972, HX6950, HX6942 Service Manual

Sonicare toothbrush

HX6160, Sanitizer
HX6921, FlexCare+ (low end)
HX6942,FlexCare+ Pro Trial
HX6950, (handle, FlexCare+)
HX6972, FlexCare+ Retail with Sanitizer
HX6992, FlexCare+ ProDispense with Sanitizer
HX6993, FlexCare+ProDispense

4235-057-56101 _ 12-08-15

(YY_MM_DD)

Philips Consumer Lifestyle

Service Manual

SERVICE POLICY

Product will be serviced for 3 years after End of Life.

PRODUCT INFORMATION
Easy-start

This Sonicare model comes with the Easy-start feature activated.
The Easy-start feature gently increases power over the first 14
brushings to ease into the Sonicare experience..
Easy-start can also be switched off.
To deactivate Easy-start:
Press and hold the power on/off button for 2 seconds. You hear 1
beep to indicate that the Easy-start feature has been deactivated.
To activate Easy-start:
Press and hold the power on/off button for 2 seconds. You hear 2
beeps to indicate that the Easy-start feature has been activated.

Smartimer

The Smartimer indicates that your brushing cycle is complete
when it automatically turns off the toothbrush at the end of the
brushing cycle. Dental professionals recommend brushing at
least 2 minutes twice a day.

Quadpacer

The Quadpacer feature ensures that you brush all four sections of

your mouth evenly and thoroughly. You will hear a short beep and
notice a brief pause in brushing action. This is the signal to move
to the next section of your mouth. The Quadpacer feature on this
model has been activated. To deactivate or reactivate the
Quadpacer features:

Place the handle with a brush head attached on the plugged-in

charger. Press and hold the mode button for 2 seconds.

You hear 1 beep to indicate the Quadpacer has been deactivated or

you hear 2 beeps to indicate the Quadpacer has been activated.

Published by Philips Consumer Lifestyle Printed in the Netherlands © Copyright Reserved Subject to modification

HX6160, HX6921, HX6942, HX6950, HX6972,
HX6992, HX6993

4235-057-56101 _ 12-08-15

(YY_MM_DD)

2-7

Charging Your SonicareNote: It takes at least 24 hours to fully

charge the battery.
Plug the charger into a live electrical outlet and place the handle on
the charger. The battery indicator light located in the power on/off
button flashes to indicate that the toothbrush is charging. When
the Sonicare is fully charge, the battery charge indicator light will
stop flashing

Battery Charge Indicator

When the handle is placed in the charger, the flashing light of the

battery gauge indicates that the toothbrush is charging.
Indicates amount of charge left in battery
3 green LEDs: fully charged
2 green LEDs: 67-94%
1 green LED: 34-66%
1 flashing yellow LED: less than 25%

If the battery charge of your Sonicare is low, you will hear 3
beeps at the end of the brushing cycle and the charge indicator
LED flashes yellow for 30 seconds.

Brushing modes

The programmable brushing allow you to customize the brushing

action. There are five different brushing modes.
Clean: Complete whole mouth cleaning (2 minutes).
Gum Care: Complete whole mouth cleaning (2 minutes) plus

gentle cleaning for problem areas and along the gumline (1

minute).
Refresh: Touch-up for a quick clean (1 minute).
Sensitive: Gentle cleaning for sensitive gums and teeth (2

minutes).
Massage: Gentle gum stimulation (2 minutes).

Reminder bristles

Reminder bristles are introduced to remind the consumer to replace

their BHs at the recommended replacement time.

The color of the reminder bristles wears out as you use the brush

head and starts fading from the tip downward. When the reminder

bristles have faded half way it is time to replace the brush head

after approximately 3 months of use.

Cleaning

Do not place brush head, the handle or the charger in the
dishwasher. Rinse the brush head and bristles after each use and
allow to air dry completely. Remove the brush head at least once a
week and clean the connection between the brush head and the
handle and allow to air dry completely. Do not use sharp objects to
press on the rubber seal at the top of the handle as
this may cause damage. Clean the rest of the handle periodically
with mild soap and a moist cloth. Unplug the charger before

cleaning and use a moist cloth to wipe the surface of the charger.

If your toothpaste contains peroxide, baking soda or other
bicarbonate(common in whitening toothpastes), thoroughly clean the
brush head and the handle with soap and water after each use.
Otherwise the plastic may crack

SAFETY INFORMATION

- Consult your physician prior to using Sonicare if you have
medical concerns.

- Consult your dental professional before you use this product if
You have had oral or gum surgery in the previous 2 months.

- Sonicare has been tested and is compliant with safety standards
for electromagnetic devices.

- Contact your dental professional if excessive bleeding occurs
after using this product or bleeding continues to occur after 1
week of use.

- Do not place or store the charger or sanitizer where it can fall or
be pulled into a bathtub, sink or toilet.

- Discontinue use of the sanitizer if the UV light bulb remains on
when the door is open. UV light can be harmful to the human
eye and skin. This device should be kept out of reach of
children at all times.

- The UV light bulb is hot during and immediately after the
sanitizing cycle. Do not touch the UV light when it is hot.

- Do not operate the UV sanitizer where aerosol (spray) products
Are being used or where oxygen is being administered.

- DO NOT plug the charger into an outlet with incorrect voltage.

TECHNICAL INFORMATION

Toothbrush Handle

- Voltage : 4.05 Volts d.c. at full charge

- Power consumption : 2 watts

- Charging time : Empty-to-full: 24 hours @ 110V

- Operating time : Full-to-empty: 84 minutes

- Battery type : Lithium Ion

Travel Charger

- Voltage / Frequency : 100-240V, 50 - 60 Hz

- Power consumption : 0.4 watts @ 100V / 1.4 watts @ 240V

UV Sanitizer / Charger

- Voltage / Frequency : 100-240, 50 - 60 Hz

- Power consumption : 0.9 watts @ 100V / 1.3 watts @

240V (Charge Mode Only)

5.7 watts @ 100V / 6.1 watts @

240V (UV and Charge Mode)

HX6160, HX6921, HX6942, HX6950, HX6972,
HX6992, HX6993

4235-057-56101 _ 12-08-15

(YY_MM_DD)

3-7

1. To deplete the rechargeable battery of any charge,

remove the handle from the charger, turn on the Sonicare

and let it run until it stops. Repeat this step until you can
no longer switch on the Sonicare.

3. Hold the handle upside down

and push down on the shaft
to release the internal
components of the handle.

2. Insert a screwdriver into the

slot located at the bottom of
the handle and turn
counterclockwise to release
the bottom cap.

4. Insert the screwdriver under

the circuit board, next to the
battery connections, and
twist to break the
connections. Remove the
circuit board and pry the
battery from the plastic
carrier.

REPAIR INSTRUCTION

- Brush head (pos 2) In case of a defective brush head, the complete

brush head must be replaced.

- Charging unit (pos 1) In case of a defective charging unit or

cordset, the complete charging unit must be replaced.

- Handle toothbrush (not available in service channel) The batteries

inside cannot be replaced. In case of a defect, the complete unit
must be replaced.

- Charging the handle. The handle should be charged for at least 24

hours during the first few days of use.

- Sanitizer(pos 3) In case of a defective sanitizer, the complete

sanitizer unit must be replaced.

- Sanitizer UV light bulb Replacement(pos 4)

Environment

- The rechargeable battery inside your Sonicare cannot be replaced,
but is easy to remove for recycling. Refer to the instructions below
for battery removal.

- Do not throw away the appliance or the UV light bulb(bulb
contains mercury) with the normal household waste at the end of
it’s life, but hand it in at an official collection point for proper
disposal.

- If you have any recycling questions, contact your local waste

management office.

5. The rechargeable battery can now be recycled and the rest
of the product discarded appropriately.