Philips miniRITE T R, HearLink 9010 MNR T R, HL 9010 MNR T R, HER9012, HearLink 7010 MNR T R User Manual

HearLink

miniRITE T R

HearLink

Receiver

in-the-Ear

Hearing Aids

Receiver
in-the-Ear
Hearing Aids

miniRITE T R

User Guide

Model overview

This booklet is valid for the following hearing
aid families and models:

HearLink 9010 MNR T R – HL 9010 MNR T R

(HER9012)

GTIN: 05714464002818
HearLink 7010 MNR T R – HL 7010 MNR T R

(HER7012)

GTIN: 05714464002801
HearLink 5010 MNR T R – HL 5010 MNR T R

(HEB5012)

GTIN: 05714464002795

The following acoustic options are available
for the above families:

60-Speaker
85-Speaker
100-Speaker (power aid)
100-Speaker with Power Mold (power aid)
105-Speaker with Power Mold (power aid)

Your individual hearing aid
settings

Settings overview for your hearing aid

Left Right

Yes No

Yes No

On O

On O

On O

On O

Volume Control

Program Button

Volume Control indicators

Beeps at min/max

volume

Clicks when

changing volume

Beeps at preferred

volume

Battery indicators

Low battery warning

Yes No

Yes No

On O

On O

On O

On O

Warranty certicate

Name of owner:

Hearing care professional:

Hearing care professional address:

Hearing care professional phone:

Purchase date:

Warranty period:

Model right:

Model left:

Month:

Serial no.:

Serial no.:

International warranty

Your hearing aid is covered by an international
limited warranty issued by the manufacturer for
a period of 24 months from the date of delivery.
This limited warranty covers manufacturing and
material defects in the hearing aid itself, but
not in accessories such as batteries, tubing,
speakers, earpieces and lters, etc. Problems
arising from improper/incorrect handling
or care, excessive use, accidents, repairs
made by an unauthorized party, exposure to
corrosive conditions, physical changes in your
ear, damage due to foreign objects entering
the device or incorrect adjustments are NOT
covered by the limited warranty and may void
it. The above warranty does not aect any legal
rights that you might have under applicable
national legislation governing sale of consumer
goods. Your hearing care professional may have
issued a warranty that goes beyond the clauses
of this limited warranty. Please consult him/her
for further information.

If you need service

Take your hearing aid to your hearing care
professional, who may be able to sort out minor
problems and adjustments immediately.

Introduction to this booklet

This booklet shows you how to use and
maintain your new hearing aid. Please read
the booklet carefully including the warning
sections. This will help you to get the most out
of your new hearing aid.

Your hearing care professional has adjusted
the hearing aid to meet your needs. If you
have further questions, please contact your
hearing care professional.

More information is available on
www.hearingsolutions.philips.com.

Intended use

The hearing aid is intended to amplify and
transmit sound to the ear and thereby
compensate for impaired hearing within mild
to moderate to profound hearing loss. This
hearing aid is intended to be used by adults
and children older than 36 months.

Important notice

The hearing aid amplication is uniquely
adjusted and optimized to your hearing
capabilities during the hearing aid
tting performed by your hearing care
professional.

In short

Charging

Charge the hearing aid every night.

The LED on the hearing aid will turn red when
the hearing aid is charging and green when
fully charged.

It takes 3 hours to fully charge the hearing aid.

ON/O FF

· The hearing aid turns ON when you remove it
from the charger.

· The hearing aid turns OFF when you place it
in the charger.

Always leave the charger connected to a
power supply when the hearing aid is seated
in the charging port. Unplugging the charger
will make the hearing aid turn on and start
using the battery.

Table of contents

Identify your hearing aid, speaker,
and earpiece 13

Your hearing aid −What it is and does 16

Charger − What it is and does 17

Preparing the charger 18

Charging the hearing aids 19

Charging time 20

Battery performance 21

Turn hearing aid ON/OFF using charger 22

Turn hearing aid ON/OFF using Program
Button 23

Low battery indication 24

Identify left and right hearing aid 25

Put on the hearing aid 26

Cleaning 27

Replacing standard earpieces 29

ProWax miniFit lter 30

Replace ProWax miniFit lter 31

Clean customized earpieces 32

Replace ProWax lter 33

Store the hearing aid 34

Flight mode 35

Optional features and accessories 36

Change volume (optional) 37

Change program (optional) 38

Mute the hearing aid (optional) 40

Put hearing aid in pairing mode 41

Using hearing aid with iPhone, iPad,
or iPod touch 42

Pairing hearing aid with iPhone 43

Re-connect your hearing aids to your
iPhone, iPad, or iPod touch 46

Wireless accessories (optional) 47

Other options (optional) 48

Sound and LED indications 49

General warnings 52

Troubleshooting guide 62

Water & dust resistance 66

Conditions of use 67

Mobile phone 68

Technical information 70

Technical data 75

Identify your hearing aid,
speaker, and earpiece

Ear grip
(optional)

Speaker
(60-Speaker shown)

Speakers

miniRITE T R hearing aid comes with ve
dierent speakers:

Standard
speakers

60-Speaker 85-Speaker 100-Speaker 100-Speaker

Power Mold
speakers

105-Speaker

13

Earpieces

The speaker uses one of the following
earpieces:

Dome (Open Dome shown)*

Grip Tip*

VarioTherm® Micro Mold or Lite Tip

Micro Mold or Lite Tip

Power Mold speakers

100-Speaker
105-Speaker

* Please see details for replacing the dome or

Grip Tip in sec tion: “Replace dome or Grip Tip”.
Va r ioThe rm® is a registered trademark of Dreve.

14

Customized earpieces

Micro Mold

Lite Tip

VarioTherm® Micro Mold

VarioTherm® Lite Tip

Va r ioThe rm® is a registered trademark of Dreve.

15

Your hearing aid −
What it is and does

Microphones

Sound in

LED light

Charging, ON,
OFF, ight
mode status

Program
Button

Upper part:
Volume up,
program
change.

Lower part:
ON, OFF, ight
mode, volume
down, program
change

Rechargeable battery

Only replaced by
the hearing care
professional

Ear grip

Holds the speaker
in place (optional)

Wax lter

Protect
the speaker
from wax

Speaker

Sound out

16

Start up

Charger − What it is and does

Charging ports

For hear ing aids when
charging

USB connector

Insert in power plug or
other power sources

Power cable

Supply power

LED light

Status indicator for
charger ON/OFF

Power plug*

For power socket

* Power plug will vary from countr y to country

17

Start up

Start up

Preparing the charger

Connect to power source

1. Insert the USB
connector into
the power plug.

2. Insert the power
plug into a

1

Charger is on

2

power socket.
The charger
will turn on
automatically.

When the charger is connected to power,
the green LED turns on.

18

Charging the hearing aids

Place hearing aids
in charger

Place the hear ing aids
in the charging ports as
shown in the picture.

Charger

The LEDs on the hearing aids
will turn on when the hearing
aids are correctly placed in the
charger.

Hearing aid LED charging
status:

Red light = Charging
Green light = Fully charged

19

Charging time

Fully charge your hearing aid at least 3 hours
before rst time use.

Charge your hearing aid every night. That
ensures that you will start your day with a fully
charged hearing aid.

Charging time can vary depending on the
remaining capacity of the battery. If your
hearing aid is completely drained, the normal
charging time is:

3 hours = Fully charged
1 hour = 50 % charged

0.5 hours = 25 % charged

The charging process will automatically stop
when the battery is fully charged. Leave
the hearing aid in the charger when you do
not use it. Remember to keep the charger
connected to a power source.

Note that charging time may vary between the
left and the right hearing aid.

20

Battery performance

The daily battery performance varies
depending on your individual use and hearing
aid settings.

Streaming sound from a TV, mobile phone
or AudioClip can inuence daily battery
performance.

If your hearing aid runs out of battery, place it
in the charger for a recharge. Additional usage
time cannot be achieved by trying to restart
the hearing aid.

For the best charging conditions, the room
temperature should be between +5 °C to
+35 °C.

If you experience that your hearing aid does
not perform for a full day, it might be time
to have the battery replaced. Contact your
hearing care professional.

21

Turn hearing aid ON/OFF
using charger

Your hearing aid automatically turns ON when
removed from the charger.

The hearing aid LED turns green after
6 seconds, conrming that it is ready for use.
You may hear a start-up jingle.

Your hearing aid automatically turns OFF
when placed in the charger and starts
charging. The LED turns red.

Important notice

Always leave the charger connected to a
power source when the hearing aid is seated
in the charging port. Unplugging the charger
will make the hearing aid turn on and start
using the battery.

22

Turn hearing aid ON/OFF
using Program Button

The hearing aid can be turned ON and OFF
using the Program Button.

ON:

Press and hold the lower part of
the button for approx. 2 seconds.
Release the button and wait until
the hearing aid LED turns GREEN.
The hearing aid is now turned ON.
You may hear a short start-up
jingle.

OFF:

Press and hold the lower part of
the button for approx. 3 seconds
until the hearing aid LED turns
RED and the hearing aid plays 4
descending tones. Release the
Program Button and the hearing
aid is turned OFF.

See overview “Sound and LED indications”.

23

Low battery indication

When the battery is running low, you will
hear 3 short beeps. This will leave you
approximately 2 hours before the hearing aid
stops working. The beeps will be repeated
every 30 minutes. Just before the battery runs
out you will hear 4 descending tones.

If you are streaming audio to your hearing
aid (e.g., from TV or mobile phone), you have
approximately 1 hour before the hearing aid
stops working, when you hear the 3 short
beeps.

Stopping streaming will prolong the battery
performance.

Three beeps

The battery is
running low

Four beeps

The battery
has run out

Optional LED

The LED blinks red and continuously repeats
to indicate that the battery is low.

24

Identify left and right hearing
aid

It is important to distinguish between the left
and the right hearing aid, as they might be
programmed dierently.

You can nd left/right color indicators on the
hearing aid itself and on 60- and 85-Speakers
as shown. Indicators (either L or R) can also be
found on 100-Speakers and some earpieces.

A RED indicator
marks the RIGHT
hearing aid

A BLUE indicator
marks the LEFT
hearing aid

25

Put on the hearing aid

The speaker brings the sound into your ear.
The speaker should always be used with an
earpiece attached. Use only parts designed
for your hearing aid.

If the speaker has an ear grip, place it in the
ear so it follows the contour of the ear
(see step 3).

Step 1

Place the hearing aid
behind your ear.

Step 2

Hold the bend of the
speaker wire between your
thumb and index nger.
The earpiece should point
towards the ear canal
opening.

Step 3

Gently push the earpiece
into your ear canal until
the speaker wire sits close
against the side of your
head.

26

Cleaning

The MultiTool contains a brush and a wire
loop for cleaning and removing ear wax from
your earpiece. If you need a new MultiTool,
please contact your hearing care professional.

Magnet

Brush

Important notice

The MultiTool has a built-in magnet.
Keep the MultiTool at least 30 cm away from
credit cards and other magnetically sensitive
devices.

Wire loop

27

When handling your hearing aid, hold it over a
soft surface to avoid damage if you drop it.

Clean the microphone openings

Carefully brush away debris from the openings
using a clean brush. Gently brush the surface
and make sure the brush is clean and that it is
not pressed into the openings.

Microphone

openings

Wax lter

Important notice

Use a soft, dry cloth to clean the hearing aid.
It must never be washed or immersed in
water or other liquids.

28

Replacing standard earpieces

The standard earpiece (dome and Grip Tip)
should not be cleaned. If the earpiece is lled
with wax, replace it with a new one. Grip Tip
needs to be replaced at least once a month.

Step 1

Hold on to the end of the
speaker and then pull o
the earpiece.

Step 2

Insert the speaker exactly
into the middle of the
earpiece to obtain a rm
attachment.

Step 3

Push rmly to ensure that
the earpiece is fastened
securely.

Important notice

If the earpiece is not on the speaker when
removed from the ear, the earpiece may still
be in the ear canal. Consult your hearing care
professional for further instructions.

29

ProWax miniFit lter

The speaker has a white wax lter attached
to the end where the earpiece is attached.
The wax lter will help prevent wax and
debris from damaging the speaker. If the lter
becomes clogged, please replace the wax lter
(see section “Replace ProWax miniFit lter”) or
contact your hearing care professional.

Remove the earpiece from the speaker before
replacing the wax lter.

Important notice

Always use the same type of wax lter as
was originally supplied with the hearing
aid. If you are in any doubt about the use
or replacement of wax lters, contact your
hearing care professional.

30

Replace ProWax miniFit lter

1. To ol

Remove the tool from the
shell. The tool has two pins,
one empty for removal and
one with the new wa x lter.

2. Remove

Push the empty pin into the
wax lter in the speaker and
pull it out.

New lter

Empty pin

3. Insert

Insert the new wax lter using
the other pin, remove the tool
and throw it out.

4. Final

The speaker should look
as shown when you have
replaced the wax lter.

New lter

Old lter



If you use a mold or LiteTip, a hearing care
professional must replace the wax lter in the
speaker.

31

Clean customized earpieces

The earpiece should be cleaned regularly.
The earpiece contains a wax lter*. The lter
keeps wax and debris from damaging the
speaker. Replace the lter when clogged or
when the hearing aid does not sound normal.
Alternatively, contact your hearing care
professional.

Always use the wax lter delivered by your
hearing care professional.

The vent is cleaned by pressing the
brush through the hole, twisting it
slightly.

Vent

ProWax lter

* VarioTherm Micro Mold and LiteTip do not have a wax

lter.

32

Replace ProWax lter

1. To o l

Remove the tool from
the shell. The tool has
two pins, one empty
for removal and one
with the new wax lter.

2. Remove

Push the empty pin
into the wax lter in
the mold and pull it
out.

3. Insert

Insert the new wax
lter using the other
pin, remove the tool,
and throw it out.

New

lter

New
lter

Old lter

33

Store the hearing aid

The charger is the optimal storage for the
hearing aid. Anytime your hearing aid is not in
use, place it in the charger for charging. This
will ensure your hearing aid is always charged.

To ensure the longest life of the rechargeable
battery in the hearing aid, do not expose it
to excess heat. For example, do not leave the
hearing aid in the sun in a window or in a car,
even if the hearing aid is in the charger.

Long term storage (weeks, months)

Before storing the hearing aid for a longer
period (more than 14 days) fully charge the
hearing aid. Then turn the hearing aid o. This
way the battery can be charged again.

It is necessary to fully charge the hearing aid
every 6 months to protect the rechargeable
battery. If a stored hearing aid is not
charged within a 6-month time frame, the
rechargeable battery will need to be replaced.

Important notice

Always leave the charger connected to a
power source when the hearing aid is seated
in the charging port. Unplugging the charger
will make the hearing aid turn on and start
using the battery.

34

Flight mode

When boarding an airplane or entering an
area where it is prohibited to radiate radio
signals, e.g., during ight, ight mode must be
activated. It is only necessary to activate ight
mode on one hearing aid. When ight mode
is activated, only Bluetooth
hearing aid will still be working.

Beep:

The hearing aid plays
4 descending tones
followed by 4 tones to
indicate that ight mode is
activated or deactivated.

LED ight mode activated:

To activate and
deact ivate ight
mode press and
hold the Program
Button (lower part)
for 7 seconds.

A long red blink followed
by green, red, red. The
LED will blink green, red,
red a few times. This
conrms that ight mode
is activated.

LED ight mode deactivated: The LED will turn
steady red for a few seconds, until the hearing
aid returns to its normal operating mode.

®

is turned o. The

Pressing the button on one hearing aid will
activate ight mode on both hearing aids.

See over view “Sound and LED indicat ions”.

35

Optional features and
accessories

The features and accessories described on
the following pages are optional. Please
contact your hearing care professional to nd
out how your hearing aid is programmed. If
you experience dicult listening situations,
a special program may be helpful. These
are programmed by your hearing care
professional.

Write down hearing situations where you may
need help.

36

Change volume (optional)

The Program Button allows you to adjust the
volume. You will hear a beep when you turn
the volume up or down.

Give a short press to the
button to increase the volume

Give a short press to the
button to decrease the volume

Maximum

Start-up level

Minimum

You will hear 2 beeps at
the start-up level.

You will hear 3 beeps at
Maximum and Minimum.

Volume Change

Left Right

To be lled out by the hearing care
professional.

37

Change program (optional)

Your hearing aid can have up to 4 dierent
programs. These are programmed by your
hearing care professional.

Press up or down
to change between
programs



You can change continuously between
programs both up and down in the program
order. For example, if you want to go from
program 1 to 4, you can press the down button
once instead of pressing the up button 3
times.

38

To be lled out by the hearing care
professional

Program Activation sound When to use

Program 1 1 tone

Program 2 2 tones

Program 3 3 tones

Program 4 4 tones

Green, short blink

Program change:

Left Right Short press Medium press

39

Mute the hearing aid

(optional)

Use the mute function if you need to silence
the hearing aid while wearing it.

Your hearing aid can be muted by using one of
the following optional devices:

· Philips HearLink app

· AudioClip

· Remote Control

The LED might blink red and green, depending
on how your hearing care professional has
congured your hearing aid.

How to unmute your hearing aid

The hearing aid can be unmuted using one of
the optional devices or by applying a short
press to any of the buttons on the hearing aid.

Important notice

Do not use the mute function as an o
switch, as the hearing aid still draws current
from the battery in this mode.

40

Put hearing aid in pairing
mode

To pair your hearing aid with a wireless
accessory (e.g. TV Adapter, AudioClip,
smartphone, etc.), your hearing aid must be in
pairing mode. To activate pairing mode, switch
the hearing aid OFF and ON as described on
pages 22 and 23.

The hearing aid will remain in pairing mode for
180 seconds.

41

Using hearing aid with iPhone,
iPad, or iPod touch

Your hearing aid is a Made for iPhone® hearing
aid and allows for direct communication and
control with an iPhone®, iPad®, or iPod® touch.

For assistance in pairing and using these
products with your hearing aid, please contact
your hearing care professional or visit our
support site at:
www.hearingsolutions.philips.com.

For information on compatibility, please visit
www.hearingsolutions.philips.com/compatibility.

“Made for iPod”, “Made for iPhone”, and “Made for
iPad” mean that an electronic accessory has been
designed to connect specically to iPod, iPhone,
or iPad, respectively, and has been certied by the
developer to meet Apple performance standards.
Apple is not responsible for the operation of
this device or its compliance with safety and
regulatory standards. Please note that the use of
this accessory with iPod, iPhone, or iPad may aect
wireless performance.



Stream audio with Android™ devices through
the Philips AudioClip.

42

Pairing hearing aid with
iPhone

1. Settings

Bluetooth

General

On

Open your iPhone
and go to “Settings”.
Make sure Bluetooth
is on. Then choose
“General”.

2. General

Accessibility

On the “General”
screen, choose

®

“Accessibility”.

43

3. Accessibility

MFi Hearing Devices

On the “Accessibility”
screen, choose
“MFi Hearing
Dev ices”.

4. Prepare

Pairing must occur
within 3 minutes
after the hearing
aid is turned on.

To restart the
hearing aid, place it
in the charger and
remove it again, or
use the Program
Button (see section:
Turn ON/OFF using
Program Button).
This will put the
hearing aid into
pairing mode.

44

5. Select

6. Conrm pairing

Philip

HearLink 9010

Your iPhone will
detect the hearing aid
for pairing. Detected
devices will appear
in your iPhone list.
Choose your hearing
aid.

Bluetooth Pairing

Request

“Philip” would like to

pair with your iPhone

Cancel Pair

Conrm pairing.
If you have two
hearing aids,
pairing
conrmation
is needed for
each hearing aid.

45

Re-connect your hearing aids
to your iPhone, iPad, or iPod
touch

When you turn o your hearing aids or iPhone,
iPad, or iPod touch, these will no longer be
connected. To connect them again, restart
your hearing aids (see pages 22 and 23).
The hearing aids will then automatically
reconnect to your iPhone, iPad, or iPod touch.

Use of the Made for Apple badge means that
an accessory has been designed to connect
specically to the Apple product(s) identied in the
badge, and has been certied by the developer to
meet Apple performance standards. Apple is not
responsible for the operation of this device or its
compliance with safety and regulatory standards.
Please note that use of this Accessory with iPod,
iPhone, or iPad may aect wireless performance.
Apple, the Apple logo, iPhone, iPad, and iPod
touch are trademarks of Apple Inc., registered in
the U.S. and other countries.

46

Wireless accessories
(optional)

As an enhancement to your wireless hearing
aid, a range of wireless accessories are
available. They can enable you to hear and
communicate better in a lot of everyday
situations.

AudioClip

When this device is paired with your mobile
phone, you can use the hearing aids like stereo
headphones. AudioClip can also function as a
remote microphone and remote control.

TV Adapter

TV Adapter is a wireless transmitter of sound from
TV and electronic audio devices. The TV Adapter
streams sound directly to your hearing aid.

Remote Control

Remote Control oers the ability to change
programs, adjust volume or mute your hear ing aid.

Philips HearLink app

The app oers an intuitive and discreet way to
control your hearing aids with iPhone, iPad, iPod

touch, and Android devices.

For more information, please contact your
hearing care professional or visit:
www.hearingsolutions.philips.com

47

Other options (optional)

Telecoil

Telecoil helps you hear better
when using a telephone with a
built-in loop or when you are in
buildings with teleloop systems
such as theaters, churches, or
lecture rooms. This symbol or a
similar sign is shown wherever a
teleloop has been installed.

For more information, please contact your
hearing care professional.

48

Sound and LED indications

Dierent sound and light indications help to
show the hearing aid status. The dierent
settings are listed on the following pages.

Your hearing care professional can set
sound and LED indications to match your
preferences.

For charger LED indication, see Charger User
Guide.

49

Status Indicators Sound LED

Start-up Start-up jingl e

Shutdown

Flight mode
activation

Flight mode
deactivation

4 descending
tones

Shutdown tones
followed by 4
tones

Shutdown tones
followed by 4
tones

–

Warning
Indicators

Battery low
indication

Battery end
of life

Microphone
serv ice
check needed

System error –

Green, short blink Green, long blink
Red, short blink Red, long blink

50

Sound LED

3 beeps

4 descending
tones

8 beeps

–

Program Indicators Sound LED

Program 1 1 tone

Program 2 2 tones

Program 3 3 tones

Program 4 4 tones

TV Adapter program

Remote Mic program

Volume Indicators Sound LED

Preferred volume 2 beeps

Min/max volume 3 beeps

Volume change 1 click

Mute activated with
Philips HearLink app,
AudioClip, or Remote
Control

Green, short blink Green, long blink
Red, short blink Red, long blink

2 ascending
tones

2 descending
tones

–

51

General warnings

You should familiarize yourself fully with the
following general warnings before using your
hearing aid for your personal safety and to
ensure correct use.

Please note that a hearing aid will not restore
normal hearing and will not prevent or
improve a hearing impairment resulting from
organic conditions. Furthermore, note that in
most cases, infrequent use of a hearing aid
does not permit a user to attain full benet
from it.

Consult your hearing care professional if you
experience unexpected operations or events
with your hearing aid.

This hearing aid is supported by a non­removable rechargeable lithium-ion battery
cell. Please ensure that you charge the
hearing aid and familiarize yourself with the
safety and handling information related to
rechargeable hearing aids.

Do not try to get access to the battery
inserted in the hearing aid. The battery
must only be replaced by your hearing care
professional.

52

Only charge the hearing aid with a Philips
charger. Other chargers risk destroying the
hearing aid and battery.

If a battery or hearing aid is swallowed,
see a doctor immediately. Contact the
National Poison Center at 1-800-222-1222 or
National Battery Ingestion Hotline at 202-625-

3333.

Usage of hearing aids

· Hearing aids should be used only as
directed and adjusted by your hearing care
professional. Misuse can result in sudden and
permanent hearing loss.

· Never allow others to wear your hearing aid,
as incorrect usage could cause permanent
damage to their hearing.

Choking hazards & risk of swallowing small
parts

· Hearing aids and their parts should be kept
out of reach of children and anyone who might
swallow these items or otherwise cause injury
to themselves.

53

General warnings

Fatality hazards and risk of swallowing lithium­ion

batteries or placing them in the ear or nose

· Never swallow lithium-ion batteries nor
place them in the ear or the nose as this may
lead to serious injury or death in as little as
2 hours. This can be due to chemical burn,
which can cause permanent damage to the
nose or ear or potentially lead to perforation
of the inner organs. If a lithium-ion battery is
swallowed or placed in the ear or nose, see a
doctor immediately. Keep the batteries in the
original package until use. Dispose of used
batteries immediately.

Rechargeable battery

· Do not attempt to open the hearing aid, as it
may damage the battery.

· Never attempt to replace the battery. If
battery replacement is needed, please
return your device to the supplier. The
service guarantee is void if there are signs of
tampering.

· The safety of recharging batteries using a
USB connector is determined by the external
signal source. When connected to external
equipment plugged into a wall outlet, this
equipment must comply with IEC-62368 (or
IEC-60065, IEC- 60950 until June 20, 2019) or
equivalent safety standards.

54

Dysfunction

· Be aware of the possibility that your hearing
aid may stop working without notice. Keep
this in mind when you depend on warning
sounds (e.g. when you are in trac). The
hearing aids may stop functioning, for
instance if the batteries have expired or if
the tubing is blocked by moisture or ear wax.

Active implants

· The hearing aid has been thoroughly
tested and characterized for human health
according to international standards for
human exposure (Specic Absorption Ratio
– SAR), induced electromagnetic power and
voltages into the human body.

· The exposure values are well below
internationally accepted safety limits for
SAR, induced electromagnetic power and
voltages into the human body dened in the
standards for human health and coexistence
with active medical implants such as
pacemakers and heart debrillators.

· If you have an active brain implant,
please contact the manufacturer of your
implantable device for information about the
risk of disturbance.

· The MultiTool (which has a built-in magnet)
should be kept more than 30 cm away from
the implant, e.g. do not carry it in a breast
pocket.

55

General warnings

X-ray, CT, MR, PET scanning and electrotherapy

· Remove your hearing aid before X-ray, CT/
MR/PET scanning electrotherapy, surgery etc.
as your hearing aid may be damaged when
exposed to strong electromagnetic elds.

Heat and chemicals

· The hearing aid must never be exposed to
extreme heat e.g. left inside a parked car in
the sun.

· The hearing aid must not be dried in
microwave ovens or other ovens.

· The chemicals in cosmetics, hairspray,
perfume, aftershave lotion, suntan lotion
and insect repellent can damage the hearing
aid. Always remove your hearing aid before
applying such products and allow time to dry
before use.

Power aid

· Special care should be exercised in selecting,
tting and using a hearing aid where
maximum sound pressure capability exceeds
132 dB SPL (IEC 711), as there may be risk
of impairing the remaining hearing of the
hearing aid user.

For information on whether your hearing aid is
a power aid, ask your hearing care professional.

56

Possible side eects

· Hearing aids and earpieces may cause an
accelerated accumulation of ear wax.

· The non-allergenic materials used in hearing
aids may in rare cases cause a skin irritation
or other side eects.

Please seek consultation with a physician if
these conditions occur.

Interference

· The hearing aid has been thoroughly tested
for interference, according to the most
stringent international standards. However,
interference between the hearing aid and
other devices (e.g. some mobile telephones,
citizens band systems and shop alarm
systems and other devices) may occur. If this
occurs, increase the distance between the
hearing aid and the interfering device.

Use on aircraft

· Your hearing aid contains Bluetooth

®

. On
board an aircraft, ight mode must be
activated or the hearing aid needs to be
turned o, unless Bluetooth® is permitted by
the ight personnel.

57

General warnings

Connection to external equipment

· The safety of the hearing aid when connected
to external equipment with an auxiliary
input cable and/or directly, is determined by
the external signal source. When connected
to external equipment plugged into a wall
outlet, this equipment must comply with IEC­62368 (or IEC-60065, IEC-60950 until June
20, 2019) or equivalent safety standards.

Warning to hearing aid dispensers

A hearing aid dispenser should advise a
prospective hearing aid user to consult
promptly with a licensed physician (preferably
an ear specialist) before dispensing a hearing
aid if the hearing aid dispenser determines
through inquiry, actual observation, or review
of any other available information concerning
the prospective user, that the prospective user
has any of the following conditions:

58

(i) Visible congenital or traumatic deformity

of the ear.

(ii) History of active drainage from the ear

within the previous 90 days.

(iii) History of sudden or rapidly progressive

hearing loss within the previous 90 days.
(iv) Acute or chronic dizziness.
(v) Unilateral hearing loss of sudden or

recent onset within the previous 90 days.
(vi) Audiometric air-bone gap equal to or

greater than 15 decibels at 500 hertz (Hz),

1,000 Hz, and 2,000 Hz.
(vii) Visible evidence of signicant cerumen

accumulation or a foreign body in the ear

canal.
(viii) Pain or discomfort in the ear.

Special care should be exercised in selecting
and tting a hearing aid whose maximum
sound pressure level exceeds 132 decibels
because there may be risk of impairing the
remaining hearing of the hearing aid user.
(This provision is required only for those
hearing aids with a maximum sound pressure
capability greater than 132 decibels [dB].)

59

General warnings

Important notice for prospective hearing aid
users

Good health practice requires that a person
with a hearing loss has a medical evaluation
by a licensed physician (preferably a physician
who specializes in diseases of the ear) before
purchasing a hearing aid. Licensed physicians
who specialize in diseases of the ear are often
referred to as otolaryngologists, otologists or
otorhinolaryngologists. The purpose of medical
evaluation is to assure that all medically
treatable conditions that may aect hearing
are identied and treated before the hearing
aid is purchased.

Following the medical evaluation, the
physician will give you a written statement
that states that your hearing loss has been
medically evaluated and that you may be
considered a candidate for a hearing aid. The
physician will refer you to an audiologist or
a hearing aid dispenser, as appropriate, for a
hearing aid evaluation.

60

The audiologist or hearing aid dispenser will
conduct a hearing aid evaluation to assess
your ability to hear with and without a hearing
aid. The hearing aid evaluation will enable
the audiologist or dispenser to select and t
a hearing aid to your individual needs. If you
have reservations about your ability to adapt
to amplication, you should inquire about the
availability of a trial-rental or purchase-option
program. Many hearing aid dispensers now
oer programs that permit you to wear a
hearing aid for a period of time for a nominal
fee after which you may decide if you want to
purchase the hearing aid.

Federal law restricts this device to sale by or
on the order of a doctor, audiologist or other
hearing care practitioner licensed to dispense
hearing aids in your state-in accordance with
all applicable rules and regulations.

Children with hearing loss

In addition to seeing a physician for medical
evaluation, a child with a hearing loss should
be directed to an audiologist for evaluation
and rehabilitation since hearing loss may
cause problems in language development
and educational and social growth of a child.
An audiologist is qualied by training and
experience to assist in the evaluation and
rehabilitation of a child with a hearing loss.

61

Troubleshooting guide

Symptom Possible causes Solutions

Hearing aid is out of power

Dead battery Contact your hearing care professional

No sound

Intermittent or
reduced sound

Squealing noise

Beeping

Clogged earpieces
(dome, Grip Tip, Micro Mold,
or Lite Tip)

Clogged sound outlet

Moisture Gently wipe the hearing aid and let it dry

Hearing aid is out of power

Hearing aid earpiece
inserted incorrectly

Ear wax accumulated
in ear canal

If your hearing aid plays
8 beeps, 4 times
consecut ively, your hearing
aid needs a microphone
service check

62

Charge the hearing aid

Clean mold

Replace wax lter, dome, or Grip Tip

Clean mold or replace wax lter, dome, or Grip Tip

Charge the hearing aid

Re-insert the earpiece

Have ear canal examined by your doctor

Contact your hearing care professional

63

Symptom Possible causes Solutions

The charger is not switched on

The hearing aid or charger is
either too warm or too cold

Hearing aid LED
remains o when
the hearing aid
is placed in the
charger

Charging is incomplete. The
room temperature exceeds
95°F, which prolongs the
charging time. The charger has
stopped charging to protect
the battery.

The hearing aid is not
correctly inserted into the
charger

The hearing aid
LED blinks red
when the hearing

System error

aid is placed in the
charger

Pairing issue
with Apple device

64

Bluetooth

®

connection failed

Only one hearing aid paired

Verify that the charger power supply is connected
correctly

Move the charger and hearing aid to a location with
a temperature between 41°F to 104°F

Reinsert the hearing aid into the charger. This
will complete the charging within approximately
15 minutes.

Check the charger slots for foreign objects

Contact your hearing care professional

1. Unpair your hearing aids

(Settings gGeneral gAccessibility gMFi Hearing
Devices gDevices gForget this device).

2. Turn Bluetooth® o and on again.

3. Turn o and turn back on the hearing aid.

4. Re-pair hearing aids

(see sect ion “Pairing hearing aid with iPhone”).

If none of the above solutions work, consult your hear ing
care professional for assistance.

65

Water & dust resistance

Your hearing aid is dust-tight and protected
against ingress of water (IP68), which means
it is designed to be worn in all daily life
situations. Therefore, you do not have to worry
about sweat or getting wet in the rain. Should
your hearing aid come in contact with water
and stop working, gently wipe o any water
and let the hearing aid dry. Before charging
the hearing aid make sure to wipe o any
moisture.

Important notice

Do not wear your hearing aid while showering
or participating in water activities. Do not
immerse your hearing aid in water or other
liquids.

66

Conditions of use

Operat ing
conditions

Charging
conditions

Storage and
transportation
conditions

For information about the charger's conditions of
use, see the charger's User Guide.

Temperature: 41 °F to 104 °F
Relative humidity:
5 % to 93 %, non-condensing

Temperature: 41°F to 104°F

Relative humidity:
5 % to 93 %, non-condensing

Temperature and humidit y should
not exceed the following limits for
extended periods during:

Transport

Temperature: –4 °F to 140 °F
Relative humidity:
5 % to 93 %, non-condensing

Storage

Temperature: –4 °F to 86 °F
Relative humidity:
5 % to 93 %, non-condensing

67

Mobile phone

Some hearing aid users have reported a
buzzing sound in their hearing aid when they
are using mobile phones, indicating that
the mobile phone and hearing aid may not
be compatible. The ANSI C63.19 standard
determines the prediction of compatibility
between a specic hearing aid and a mobile
phone by adding the numerical value of the
rating for the hearing aid immunity to the
numerical value of the rating for the mobile
phone emissions. A sum of 4 would indicate
that the combination of wireless device and
hearing aid is usable; a combined rating
that equals 5 would provide normal use; a
combined rating of 6 or greater would indicate
excellent performance.

Whereas all hearing aids have acoustic
coupling, only the larger instruments have the
physical space for telecoil (inductive) coupling.
These two types of coupling have dierent
rating scales (M1 – M4 for acoustic coupling
and T1 – T4 for telecoil coupling, respectively)
and both ratings are therefore relevant when
predicting the compatibility of a particular
hearing aid.

For a hearing aid with both acoustic coupling
and telecoil coupling with a rating of M4/
T2 and with a telephone rating of M3/T3, the

68

combined rating is 7 (M4 + M3) for the acoustic
coupling and 5 (T2 + T3) for the telecoil
coupling. According to the guideline given
above, both types of coupling will thereby
be acceptable, with the acoustic coupling
indicating excellent performance and the
telecoil coupling indicating normal use.

The above equipment performance
measurements, categories and system
classications are based upon the best
information available, but it cannot be
guaranteed that all users will be satised.

The immunity of this hearing aid is at
least M2/T2. The equipment performance
measurements, categories and system
classications are based upon the best
information available but cannot guarantee
that all users will be satised.

Important notice

The performance of individual hearing aids
may vary with individual mobile phones.
Therefore, please try this hearing aid with your
mobile phone or, if you are purchasing a new
phone, be sure to try it with your hearing aid
prior to purchase. For additional guidance,
please ask your mobile phone provider for the
booklet entitled “Hearing Aid Compatibility
with Digital Wireless Cell Phones”.

69

Technical information

The hearing aid contains two radio
technologies, which are described below:

The hearing aid contains a radio transceiver
using short range magnetic induction
technology working at 3.84 MHz. The magnetic
eld strength of the transmitter is very weak
and is always below 15 nW (typically below –40
dBμA/m at 10 meter distance).

The hearing aid also contains a radio
transceiver using Bluetooth® Low Energy (BLE)
and a proprietary short range radio technology
both working at 2.4 GHz. The 2.4 GHz radio
transmitter is weak and is always below 3 mW
equal to 4.8 dBm e.i.r.p. in total radiated power.

The hearing aid complies with international
standards concerning electromagnetic
compatibility and human exposure.

Due to the limited space available on the
hearing aid, relevant approval markings can be
found in this document.

Additional information can be found in the
Specication Guide on
www.hearingsolutions.philips.com.

70

USA and Canada

The hearing aid contains a radio module with
the following certication ID numbers:

FCC ID: 2ACAHSBMRTRC
IC: 11936A-SBMRTRC

The device complies with Part 15 of the FCC
Rules and with Industry Canada’s
licenceexempt RSSs.
Operation is subject to the following two
conditions:

1. This device may not cause harmful

interference.

2. This device must accept any interference

received, including interference that may
cause undesired operation.

Changes or modications not expressly
approved by the party responsible for
compliance could void the user’s authority to
operate the equipment.

The manufacturer declares that this hearing
aid is in compliance with the essential
requirements and other relevant provisions
of Directive 2014/53/EU.

71

Declaration of Conformity is available from the
manufacturer.

SBO Hearing A/S
Kongebakken 9
DK-2765 Smørum
Denmark
www.hearingsolutions.philips.com

Waste f rom ele ctronic
equipment mu st be
handled according to
local regulations.

72

Description of symbols used in this booklet
or on the packaging label

Warnings

Text marked with a marking symbol must
be read before using the product.

Manufacturer

The product is produced by the
manufacturer whose name and address
are stated next to the symbol. Indicates
the medical device manufacturer, as
dened in EU Directives 90/385/EEC,
93/42/EEC and 98/79/EC.

CE mark

The product complies with Medical
Device Directive 93/42/EEC. The four
digits number indicates the identication
of the notied body.

Electronic waste (WEEE)

Recycle your hearing aids, accessories or
batteries according to local regulations
or return them to your hearing care
professional for disposal.
Electronic equipment covered by
Directive 2012/19/EU on waste and
electrical equipment (WEEE).

Regulatory Compliance Mark (RCM)

The product complies with electrical
safety, EMC and radio spectrum
requirements for products supplied to the
Australian or New Zealand market.

Made for iPod, iPhone, and iPad

Indicates that the device is compatible
with iPod, iPhone and iPad.

73

IP code

This symbol indicates the class of
protections against harmful ingress of

IP68

REF

SN

REACH Declaration:

REACH requires Philips Hearing Solutions to provide
chemical content information for Substances of Very
High Concern (SVHC) if they are present above 0.1 % of the
article weight. No substances on the REACH SVHC list
applicable at the time of manufacturing is present in
Product HearLink. More recent information can be found on
the website www.hearingsolutions.philips.com/REACH.

water and particulate matter according to
EN 60529:1991/A1:2002.
IP6X indicates total dust protection.
IPX8 indicates the protection against the
eects of continuous immersion in water.

Bluetooth® logo

Registered trademark of Bluetooth® SIG,
Inc. where any use of such requires a
license.

Keep dry

Indicates a medical device that needs to
be protected from moisture.

Caution symbol

Consult instructions for use (User Guide)
for warnings and cautions.

Catalogue number

Indicates the manufacturer’s catalogue
number so that the medical device can
be identied.

Serial number

Indicates the manufacturer’s serial
number so that a specic medical device
can be identied.

74

Technical data

Receiver-in-the-ear hearing aids

HearLink miniRITE T R

1)

2CC COUPLER

HL 9010 HL 7010|5010

, 105SPEAKER

OSPL 90, HFA

(dB SPL)

Full-on Gain,

HFA (dB)

Reference Test

Gain (dB)

Frequency

Range

(Hz)

Distortion

500/800/1600

Hz (%)

Equivalent

Input Noise,

dB(A)

Attack Time

(ms)

Release Time

(ms)

Telecoil HFA

SPLITS

(dB SPL)

122 122

57 57

45 45

100– 7700 100–7700

<2/<2/<2 <2/<2/<2

16 16

<5 <5

<70 <7 0

95 95

75

Additional information

1)

Technical data measured with expansion, corresponding
to the test box measurement settings.

“2cc” refers to a coupler according to IEC 60318-5:2006.
Applied standard:
ANSI S3.22:2014.

Full-on gain is measured with the gain control of the
hearing aid set to its full-on position minus 20 dB and
with an input SPL of 70 dB. This is to obtain a gain
response equal to the full-on gain response from e.g. IEC
60118-0+A1:1994 but without inuence of feedback.

76

100

110

120

130

140

250 500 1k 1k6 2k 2k5 4k 8k

10k

100

110

120

130

140

250 500 1k 1k6 2k 2k5 4k 8k

10k

100

120

2CC COUPLER

Outpu t OSPL 90

Output/dB SPL

90

80

70

Frequency Response

110

Output/dB SPL

90

80

90

70

80

60

70

50

Freque ncy (Hz)

Freque ncy (Hz)

Measurements with
105-Speaker

HL 9010

HL 7010|5010

77

100

110

120

130

40 50 60 70 80 90 100

2CC COUPLER

I/O Cu rve s

HL 9010|7010|5010

Measurements with
105-Speaker

Output/dB SPL

90

80

197526 | US

78

500 Hz

800 Hz

1600 Hz

Input/dB SPL

< >

8,15 m m

Placeholder

for FSC lo go

< 19 mm >

< 15 mm >

9.0 mm

< >

79

www.hearingsolutions.philips.com

Philips and the Philips Shield Emblem are registered
trademarks of Koninklijke Philips N.V. and are used
under license. This product has been manufactured
by or for and is sold under the responsibility of SBO
Hearing A/S, and SBO Hearing A/S is the warrantor in
relation to this product.

0000197526000001

2018-08-22 | 197526 | US | Firmware 1.x or earlier