DCR5012
www.philips.com/support
DCR 5012
NL Digitale Kabelontvanger 2
EN Digital Cable Receiver 61
Table of contents1
1 Important 62
2 Your Digital Cable Receiver 64
2.1 What’s in the box? 65
2.2 What you also need 65
2.3 Overview 66
2.4 Main menu overview 67
2.5 How to read this manual 67
8 Guarantee and service 96
9 Technical data 97
10 Additional information 98
11 Frequently asked questions 105
12 Glossary of terms 110
ENGLISH
13 Index 112
3 Getting started 67
3.1 Prepare 67
3.2 Connect 68
3.3 Install 68
4 Using your Digital Cable Receiver 70
4.1 Switching the Digital Cable Receiver on
and off 70
4.2 Changing channels 70
4.3 The Programme Information Bar 71
4.4 Zapping with the Programme Information
Bar 71
4.5 Additional programme information 72
4.6 Favourite channels 72
5 Use more of your Digital Cable
Receiver 73
5.1 Digital Cable Receiver full overview 73
5.2 Remote control full overview 74
5.3 Main menu full overview 75
5.4 TV guide full overview 75
5.5 Settings full overview 79
5.6 UPC services 84
6 Maintenance 91
6.1 Cleaning 91
6.2 Replacement 91
6.3 Disposal 91
Contact information 113
Trademarks and partner logos 114
7 Accessories and connections 92
7.1 Setting up the remote control 92
7.2 Connections 93
7.3 In-home cabling check 95
62Table of contents
Important2
Take time to read this User Manual before using the Digital Cable Receiver.
It contains important information and notes regarding how to operate it.
Disposal of your old product
Your product is designed and manufactured with high quality materials
and components, which can be recycled and reused.
When this crossed-out wheeled bin symbol is attached to a product or
its packaging, it means the product is covered by European Directive
2002/96/EC.
Please inform yourself about the local separate collection process for
electrical and electronic products.
Please act according to your local rules and do not dispose of your old
products with your normal household waste. The correct disposal of
your old product will help prevent potential negative consequences for
the environment and human health.
The “Material recyclability symbol” affi xed on package cardboard and
user manual means these parts are recyclable.
So do not dispose of them with your normal household waste.
The “Material recyclability symbol” affi xed on plastic packaging parts
means these parts are recyclable.
So do not dispose of them with your normal household waste.
The “Green Dot” affi xed on cardboard means PHILIPS pays a fi nancial
duty to the “Avoidance and Recovery of Packaging Waste” organization.
Danger
Describes situations of injury or loss of life.
Warning
Describes actions that may cause damage to the product.
Caution
Describes the actions required to avoid dangerous or illegal situations.
Note
Additional information.
Tip
Information that is useful to know but not essential to the task. For example, information about
alternative use.
Important63
The Digital Cable Receiver has been manufactured to meet the appropriate safety standards, but the
instructions below must be followed to operate it safely. These instructions must be kept for future
reference.
Danger
The Digital Cable Receiver does not contain any user-serviceable parts. Do not attempt to open •
it. All maintenance work must be carried out by qualifi ed services centres.
Make sure that children do not place any foreign objects in any of the openings.•
Warnings
Before connecting the Digital Cable Receiver to the mains, check that the mains supply voltage •
corresponds to the voltage printed on the rear of the Digital Cable Receiver. If the mains voltage
is different, consult your dealer.
If you disconnect the Digital Cable Receiver from the mains, make sure to unplug it from the wall •
socket and not just from the AC socket at the back of the unit. Children could seriously injure
themselves, as the free end of the cable is still live.
It is recommended to unplug the Digital Cable Receiver from the mains during lightning storms.•
If the power cord is damaged, it must be replaced. Always refer to qualifi ed centres.•
To prevent fi re or shock hazard, do not expose the Digital Cable Receiver to rain or moisture.•
The Digital Cable Receiver should be placed on a fi rm surface, and the ventilation openings must •
not be covered with items, such as newspapers, table clothes, curtains, etc.
Do not install the Digital Cable Receiver near heat sources such as radiators, stoves or other •
apparatus that produce heat. Protect it from direct sunlight.
When installing the Digital Cable Receiver, ensure there is a gap of approximately 5 cm around the •
Digital Cable Receiver to enable air to circulate freely and prevent overheating.
Leave accessible the mains connector at the back of the unit in case emergency shutdown is •
required.
Do not place any combustible objects on the Digital Cable Receiver (candles, etc.).•
No objects fi lled with liquids, such as vases, shall be placed on the unit. The Digital Cable Receiver •
shall not be exposed to dripping or splashing. Should this happen, disconnect the Digital Cable
Receiver from the mains and consult your dealer.
ENGLISH
Refer also to the cautions throughout this manual.
64Important
Your Digital Cable 3
Receiver
Bring the future into your home with UPC
Digital TV. You can enjoy enhanced picture and
sound quality, a wider selection of channels and
special setup options.
UPC Digital TV HD will continuously be
extended to include even more features and HD
channels. UPC Digital TV HD is received via the
Digital Cable Receiver.
What are the benefi ts of UPC Digital TV
and the Digital Cable Receiver?
Razor-sharp picture and perfect sound •
quality.
More TV channels. Apart from the current •
channels on offer, you can choose from
additional UPC Digital TV channels.
More radio channels. Apart from the •
current radio channels available via the
cable, dozens more digital radio channels
can be received.
You can use UPC On Demand to watch •
top fi lms whenever you want.
A TV guide always on hand. The UPC TV •
Guide is an easy-to-use programme guide
you can view on screen. All programme
details are on hand at all times.
Special settings such as blocking channels •
using a PIN code and language settings.
Interactive Services. Games can be played •
via the television.
You are equipped for the future. New •
features are regularly added to the Digital
Cable Receiver. We will keep you informed
of new features and interactive services via
www.upc.nl
Additional benefi ts of the Digital Cable
Receiver - HDTV
I ntense colours, more details, razor sharp •
picture and multichannel surround sound
(Dolby 5.1).
Your Digital Cable Receiver65
What’s in the box?3.1
ENGLISH
Digital Cable Receiver
Confi rmation card Quick Start Guide User manual
HDMI cable Coaxial cable Power cord
Caution
Plastic bags can be dangerous.
To avoid suffocation keep the bag away from babies and children.
What you also need3.2
UPC smart card (already
inserted)
Remote control and
2 batteries
HD Television
+
Subscription to UPC Digital
TV HD
66Your Digital Cable Receiver
Overview3.3
AB C D
Main unit
L
AD G HE
BC F
IJK
Main unit backside
A
B
C
Main unit
A Standby
B Status led
C Navigation buttons
D Smart card door
Main unit backside
A RF OUT
B ETHERNET2
C USB
*
*
*
D L/R audio* (analogue)
E TV scart
F Optical Digital audio
G HDMI
H Power
I AUX scart
*
*
*
**
*
J SPDIF* (digital)
K RF IN
L ETHERNET1
*
Safety extra low voltage
**
Hazardous voltage
*
*
Remote control unit
A Standby
B Alphanumeric keypad
C Navigation keys
D Volume/channel control and Back key
Remote control unit
D
Your Digital Cable Receiver67
Main menu overview 3.4
Getting started4
Press menu on the remote control to
access the main menu.
Use the arrow keys / / / to navigate
through the different options.
Press OK to validate your choice.
Note
For menu full overview, see Chapter 5.
How to read this manual3.5
Danger
Describes situations of injury or loss of life.
Warning
Describes actions that may cause damage to the
product.
Caution
Describes the actions required to avoid
dangerous or illegal situations.
In this chapter, the basic steps to get you started
are described.
Call the UPC Customer Service department
at 0900-5008080 (€ 0.10 per minute) available
Monday to Friday 8AM to 9PM and Saturday
from 8AM to 6PM to activate the product.
ENGLISH
Prepare4.1
Prepare the remote control
Open the battery compartment.
Insert the two batteries supplied according
to the indications (+/-) inside the
compartment.
Close the battery compartment.
Note
Point the remote control directly at the remote
sensor on the front panel and select the desired
function.
Note
Additional information.
Tip
Information that is useful to know but not
essential to the task. For example, information
about alternative use.
Caution
Do not mix batteries or keep them in the remote
control for long periods of time without use.
Batteries must not be disposed of with your
household waste but to a local separate battery
collection system.
Do not dispose of batteries in a fi re.
68Getting started
Check the smart card
Check whether the UPC smart card is inside the
front slot of the Digital Cable Receiver.
If this is not the case, slide it in the slot:
Open the smart card door on the right •
side of the box.
Insert the smart card into the smart card slot •
as far as it will go. The end of the card will be
visible from outside the slot.
Warning
Insert the smart card with the chip facing down.
4.2 Connect
Danger
Risk of electric shock!
Make sure all the devices are disconnected from
the mains before making any connections.
HDMI connection
Cable Wall
Socket
TV set
Digital Cable Receiver
Connect the coaxial cable from the cable
wall socket to the RF IN socket at the rear
of the Digital Cable Receiver.
Connect the HDMI cable to the HDMI input
of the TV set and to the HDMI socket at
the rear of the Digital Cable Receiver.
Plug your Digital Cable Receiver to the
mains using the supplied power cord. The
front display panel indicates Init, then UPC.
Note
For scart connection, refer to chapter 7.2.
4.3 Install
Before you start installation, make sure you have
made all the required connections.
Switch on your TV set. The country selection
screen appears. In that case, the Digital
Cable Receiver has automatically started up
at connecting.
Note
If you can’t you see the country selection screen,
switch on the Digital Cable Receiver by pressing
at the front of the Digital Cable Receiver or
press the remote control. In case you still can’t
see this screen, check whether your TV is set to
the right A/V (Audio/Video) channel.
Read the manual of your TV set if you do not
know how to set the A/V channel. In case you
still can’t see the screen, check all connections
and start installation again. If everything is
properly connected and you still can’t see the
country selection screen, after multiple efforts,
please contact UPC Customer service.
Warning
Do not switch off the Digital Cable Receiver
during activation.
Also pay special attention to children, so that
they cannot interrupt activation, for example by
pulling the plug from the socket of by pressing
on it.
Getting started69
Press to select Nederland.
Press OK. The welcome screen appears.
Using the numerical keys of the remote
control, enter the 3-digit activation code
found in chapter Additional Information.
Press OK. The UPC Digital TV status
screen appears.
Press OK when the signal quality is at 100%.
After some time, the Search channels
screen indicating the signal strength and
quality appears.
ENGLISH
The Search channels screen is a controlscreen where you can see the progress of
automatic tuning of the stations available in your
city.
Check the bargraphs for adequate signal
strength and quality, and then press OK to
search for channels. The search progress is
reported on-screen by the bottom bargraph.
The screen complete is displayed.
Note
If an error screen appears during the activation
procedure, you can return in the previous
screens using the back key of your remote
control and start the procedure again. If after
multiple efforts, you still can’t get a picture,
please contact UPC Customer service.
Check if the home town displayed is correct.
When the search has been successfully
completed, the number of TV and Music
channels found is displayed.
70Getting started
Press the UPC key to accept the terms and
conditions. A short description of all the
features in the Digital Cable Receiver with
a UPC subscription will be displayed, and a
test will start to check that setup is done
correctly.
Search failure
In case of channel search failure, before starting
a new search, check the following points:
RF cable condition and connection to your •
Digital Cable Receiver as described in
chapter Connect
Signal quality•
Correct activation code is entered•
Using your Digital 5
Cable Receiver
Once you have connected the Digital Cable
Receiver, use the remote control to operate
the basic, frequently-used functions, such as
switching on and off and changing channels.
You will also become familiar with the handy
Programme Information Bar. This is used to
display information on the programme you are
watching, search for another programme, or
change channels.
Switching the Digital Cable 5.1
Receiver on and off
Press the • UPC key on the remote control
to switch on the Digital Cable Receiver.
Press •
to switch off the Digital Cable
Receiver.
Tip
You can also switch on the Digital Cable
Receiver by pressing the CH+/- keys, and set
it to standby by pressing the
front of the Digital Cable Receiver.
button on the
Note
If the same failure message appears after a while,
refer to chapter Frequently asked questions.
If the problem remains, contact your dealer.
Changing channels5.2
There are various ways of using the remote
control to quickly change channels.
Zapping
Press CH+/- to quickly switch between adjacent
channels.
Press • CH+ once to change from channel 1
to channel 2.
Press • CH- once to change from channel 2
to channel 1.
Tip
You can also use the
the front panel of the Digital Cable Receiver to
quickly switch between adjacent channels.
Using your Digital Cable Receiver71
, , and buttons on
Selecting the channel number
You can use the numerical keys of the remote
control to go to a specifi c channel directly.
Press • 5 to switch to channel 5.
To switch to a channel higher than 10, •
press both digits in quick succession, for
example, 1 and then 5 to switch to channel
15.
The 5.3 Programme Information Bar
Each time you change channels, a bar containing
programme information is displayed on your
television screen.
Refer to the chapter Preference
settings.
The Programme Information Bar will not •
automatically disappear when you press
OK to display it.
Zapping with the Programme 5.4
Information Bar
Press OK to display the Programme Information
Bar.
You can now see the channel and programme
you are watching as well as the next
programmes to be shown on this channel.
ENGLISH
The Programme Information Bar displays the
following information:
the programme and channel you are •
currently watching;
the next programmes on the channel you •
are currently watching;
the suitability of the programme for •
particular age groups (6+, 9+, 12+, 16+ and
18+; this information is not available for all
programmes);
the elapsed time of the programme;•
whether the programme is available in •
several languages;
whether subtitling in several languages is •
available for the programme.
Notes
After a while, the Programme Information •
Bar will disappear from your screen.
You can set how long the Programme •
Information Bar should be displayed.
You now have the following options:
Press •
and to view programme
information about another channel.
The information in the•
bar changes,
whilst the programme in the background
continues.
Press •
and to switch between the two
programmes displayed. Your active selection
is highlighted. A brief description of the
highlighted programme is given at the
bottom of the Programme Information Bar.
Press the • i key for a more detailed
description of the highlighted programme
(also see later in this chapter).
Press • OK to select the channel shown at
the top of the Programme Information Bar.
Press the • UPC key to hide the Programme
Information Bar without changing channels.
72Using your Digital Cable Receiver
Additional programme 5.5
information
Additional information can be displayed for
the programme highlighted in the Programme
Information Bar.
Press the i key to display the additional
Programme Information Bar. You will now
see a detailed summary of the highlighted
programme. Below this are the available
soundtrack language and subtitling settings.
Press and to select Soundtrack or
Subtitles.
Press and to change the language. This
option is only available when the programme
is being broadcast in several languages and/
or with subtitles. By default, the soundtrack
and subtitle settings correspond to the
language confi gured in Preference settings
menu, providing this is available.
Press the i key to close the screen. You will
return to the Programme Information Bar
or the programme you were previously
watching.
Press OK to change to the channel displayed
in the Programme Information Bar.
Favourite channels5.6
When zapping, you can choose to zap only
through the channels included in your favourite
list. Favourite channels are indicated by a smiley
in the information bar.
Zapping with favourites
This function is indicated by the text All
channels in the Information Bar. Press
switch between zapping with favourites and
zapping all channels.
Note
Refer to chapter UPC TV Guide to set
favourites.
Tip
You can also set reminders on the Digital Cable
Receiver. More information about reminders can
be found in chapter UPC TV Guide.
to
Using your Digital Cable Receiver73
Use more of your 6
Digital Cable Receiver
This chapter gives a complete description of the
functionalities of your Digital Cable Receiver.
Digital Cable Receiver full 6.1
overview
AICB DE F G H
Main unit
KL
J
A BC D E FG H
Main unit backside
I
ENGLISH
Main unit
A
- Switch to standby mode
B Status led
Green: the receiver is on
Red: standby mode
Blinking: software update in progress
C Guide - For future use
D Back - Not active
E Led - Not active
F Led - For future use
G Navigation buttons - Move up/down, left/right
OK: confi rm the selection
H Display panel
I Smart card door
Main unit backside
A RF OUT
*
- Input to connect the cable from
your wall cable socket
B ETHERNET2
*
C USB
*
D L/R audio* - Left/Right analogue audio outputs
E TV scart
F Optical digital audio output
*
- Output to connect your TV set
*
G HDMI* - Output to connect your TV set
HDMI input
H Power
I AUX scart
**
- Output to connect the mains cord
*
- Output to connect your video
recorder or DVD player
J SPDIF
*
- Digital audio output
K RF IN*
L ETHERNET1*
*
Safety extra low voltage
**
Hazardous voltage
74Use more of your Digital Cable Receiver
6.2 Remote control full overview
P
Q
R
S
T
U
A UPC - Turn the Digital Cable Receiver
on. Back to the full screen display of the
A
B
channel you were previously watching
- Switch your Digital Cable Receiver to
B
standby mode
C Alphanumeric keypad - Select a channel on
C
the Digital Cable Receiver, enter a PIN code
or select an option
D Menu - Display the Main menu
E On Demand - Display the UPC On Demand
D
E
F
G
H
menu
F DVR - Digital Video Recorder
G Interactive - Display the Interactive menu
H Page down/page up - Scroll down/up one
page
I Arrow keys - Navigate through the menu
OK - Confi rm the selection
I
J CH +/- Next / previous channel
K Back - Back to the previous channel or
previous section
L
H
J
K
L
M
N
i - Display / hide programme information
M
? help - Display help information on screen,
regarding the most frequently used keys on
your remote control
N Coloured keys - Select coloured text on
screen
O Keys to operate a video recorder or DVD
player/recorder
P TV - Set the remote control to operate
your television
O
Q Guide - Display the UPC TV Guide menu
R Radio
S VOL +/- Turn the sound level up / down
T c - Mute or restore the sound
U txt - Display / hide teletext
Note
First set up the remote control for use with
your television
Use more of your Digital Cable Receiver75
Main menu full overview6.3
Menus are used for the extra features offered by
UPC Digital TV.
Displaying the Main menu6.3.1
Press menu to display the Main menu:
TV Guide• : the user-friendly television
guide.
On Demand• : easy access to movies, etc.
Settings• : to set your preferences.
Digital Radio• : a wide range of digital
music channels.
Interactive Services• : for playing games.
Using the menus6.3.2
Some basic actions will now be explained using
an example screen.
Selecting an option from a list
Most menus contain lists. The highlighted line in
the list is the active selection.
To select a different line, press •
and .
In cases where the line contains several •
options (as is the case with the top bar in
the example screen), use
and to set
the appropriate option. When you select a
different option, the yellow marking jumps.
To confi rm an active selection in a list or •
menu summary, press OK. You will see
another screen or change to the selected
channel.
To select an option using coloured keys:•
some text in the menus is preceded by a
coloured dot (
, , or ). To perform
the action described in the text, press the
key of the same colour on the remote
control.
To go back to the previous screen, press •
the back key.
For more information, press the • i key.
To return to the TV programme, press the •
UPC key.
Tips
You are probably already familiar with •
coloured keys from teletext, where
coloured texts are displayed at the bottom
of the screen so that you can quickly
access the relevant page.
Brief information is often provided at the •
top of the menu screens to indicate which
keys (
, , and ) must be pressed to
select another option.
ENGLISH
TV guide full overview6.4
The UPC TV Guide gives you fast access to a
summary of the programmes you can watch
on the channels available from UPC Digital TV.
You can display a channel list of all programmes
currently being broadcast. For each channel, you
can also request a summary of the programmes
to be broadcast later or over the next few days,
up to eight days in advance.
76Use more of your Digital Cable Receiver
Use the Programme Information to obtain
more information on the programmes in the
summaries.
UPC TV Guide6.4.1
Press guide to directly view the UPC TV
Guide or press menu, followed by TV Guide
in the Main menu, and then OK. You will now
see a menu containing channel categories.
All channels6.4.2
The All channels screen of the TV Guide
provides a complete summary of the
programmes that can now be watched on the
UPC Digital TV channels. Use the All channels
screen to select a programme of your choice,
block access to certain channels, set favourite
channels, order additional subscription, or check
which programmes are being broadcast now or
in the future on a specifi c channel.
Displaying the All channels screen
Select All channels in the UPC TV Guide. You
will see a summary of channels and programmes
currently being broadcast.
The All channels screen provides you with the
following options:
Scroll through the channels by pressing •
and (also see the information on
the screen). The highlight moves up and
down accordingly. At the bottom of the
screen, you will see a brief description of
the programme being broadcast on the
highlighted channel.
Press •
and to view the programmes
broadcast on the channel. Additional
programme information will appear on
your screen.
Press •
shown on the channel during the rest of
the day and over the next few days.
Press the • i key for a detailed description of
the highlighted programme.
Press •
larger. Press
Press • OK to select the channel.
to view the programmes to be
to zoom in. The text will become
again to zoom out.
Use more of your Digital Cable Receiver77
On the selected channel
Press • and to view other channels.
Press •
and to select a programme.
Press •
to return to the summary of
channels and programmes.
Press •
Press •
to navigate to the previous day.
to navigate to the next day.
Settings6.4.3
Blocking channels
You can block certain channels as required, if
you do not want your children to watch them
for instance.
Display the UPC TV Guide by pressing
guide.
Press to display the Settings screen.
In this screen, select the channel to be
blocked, and then press
. The channel can
now only be viewed by entering a PIN code.
The default PIN code is 0000.
ENGLISH
Press to add the selected channel to your
favourites (providing the channel has not
already been set as a favourite).
Deleting favourites
To delete favourites from your personal list:
Select the desired channel by pressing and
on your remote control.
Press to delete the selected channel from
the list of favourites (providing the channel
has been set as a favourite).
Adding channels6.4.4
You can order channels for which you do not
have a subscription directly via the Digital Cable
Receiver:
Display the UPC TV Guide by pressing
guide.
Press to directly order your
subscriptions.
Note
indicates that the channel is blocked.
Setting favourites
Display the UPC TV Guide by pressing
guide.
Press to display the Settings screen.
To add favourites to your personal list, select
the desired channel by pressing
and on
the remote control.
Press and to select the subscription of
your choice.
78Use more of your Digital Cable Receiver
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